Hi people,
i hope there isn`t like 5 threads about this.. but i sended my HD2 today to the HTx guys because of the jitter bug.. i finally want it to be repared (or even better replaced)
now my question is .. if you guys have good experience with the HTC support and how long this should probably take?
i live in germany by the way.. i also made a poll
and if it is more than one month.. could you write down , how long
never had to send my device in for a repair, but it took them about 2 months to get me a new 16gb card for my tmous hd2. (according to them it was back ordered with a max turn around of 2-3weeks). I will be doing any repair/replacements through t-mobile and asurion.
Almost 3 months for mine. Repairs did not fix the issue and the phone was finally replaced. Will never buy another HTC again.
Related
Hello
I shipped my TYTN to the UK for repair , two monthes ago!!
Those basterds dont even answer phones (all our lines are busy) or emails (no replay)!!
Anybody knows whats going on over there? Any suggestions ?
I am from Israel.
HELP!
How did you ship the phone? I'd hope you used DHL or some other courier which can track the shipment and provide proof of delivery. I'd also hope you bought insurance when it was shipped.
If you haven't had confirmation from HTC that they have the phone then maybe it hasn't arrived yet (stuck in customs?)
If the phone hasn't arrived you need to get on to the courier and try to claim from them or the insurers.
If it has arrived at HTC (provable via a couriers documentation) then write to HTC (recorded delivery), addressed to the Managing Director, and tell him you think that 2 months is an unreasonable time to wait - particularly without any answers, you want the phone repaired and returned and you expect a response within 7 days of him receiving the answer. Tell him that if you do not receive a response within 7 days you will consider that the phone is stolen and you will acy accordingly.
I have no idea what 'accordingly' means in this case because it'll cost you more than the price of the phone to take much further action.
As for HTC UK - I sent my phone to them (via Vodafone) earlier in the year. 3 weeks later (and many lies) they told me it would be at least another 6 weeks for the required parts to arrive. They are probably one of the worst companies it's been my displeasure to deal with.
Good Luck.
I didnt use DHL but rather USPS , as they are cheaper , insurance is 1000$ and i`ve just found out it is unclaimed , this might be the "stuck in customs" situation you were talking about ? I called USPS , they said someone has to claim it and nobody it!!
How do I unstuck it ? (sounds like a bricked TYTN ... brick type 4 ?)
Thanks..
i sent of my phone with a keyboard that was sticking
due to me dropping marmalade onto it
anyway i told them, that the keyboard din't work, i was having problems with call quality, and there was cosmetic damage
t-mobile agreed to fix the keyboard for me, and that only
so i sent it off
an 2weeks later
it came back,
with a new screen, new mainboard, new case, new stylus, new batter, new battery cover
everything on it is new
so much so, then have sent me a certificate to confirm that my IMEI number has changed due to the ammount of work done on the phone
at the time of sending it off, it had a hungarian windows mobile 5 rom on it, as i couldnt find a english version at the time of downgrading
so t-mobile, reflashed it for me
so if anyone is with them, i would recommend if you have any problems
phone up
and tell them you want it fixing, and don't lie to them, just bend the truth a little, and maybe you will get as lucky as me
plus i was also told, all MDA vario's from t-mobile have a 24month warranty with t-mobile
=D
aye they did a similar thing with me. before i got into xda-devs i had some righ5t probs with me hermes.
well i took the first one back and then they replased that. cant remember the fault mind. that one went wrong so they replaced that and then this next one went wrong again! called them up complaining and apparently if they repair a phone 3 times you can ask for a totally different phone to replace it. asked how much the kaiser would be and they said 30 quid and could be with you tomorrow. i was a very happy man and now i got a hermes and a kaiser!
they never asked for the hermes back either so always a bonus eh.
so any you guys got any probs out there even if its tiny get on the phone to t-mobile. could soon have a kaiser for 30 quid!
I work for T-Mobile and it's HTC policy to replace rather than repair a faulty unit under warranty.
As long as the engineer who looks at it doesn't determine it as damaged they always send out a refurbished unit.
sweet
so new fone
an hmm, yh i think the screen is going a bit unsensative on this one
*wink*
lol kasier for £30 ull be my new years gift
haha
dropped my phone from barely 2feets , the outerlayer and the digitizer seems to work fine but it had 2-3 curved cracks along the display, and from the sides of those two , display started to become dark , pixel by pixel they just turned dark.
my question is : i live in London UK , i was wondering if i should send it for repairs to USA?Taiwan? or Slough? i have sent a couple of emails to google and HTC , it was over weekend so no response from them yet. mt second question: if anybody might guess how much repair fee are we lookin at?
cheers
king_dani said:
dropped my phone from barely 2feets , the outerlayer and the digitizer seems to work fine but it had 2-3 curved cracks along the display, and from the sides of those two , display started to become dark , pixel by pixel they just turned dark.
my question is : i live in London UK , i was wondering if i should send it for repairs to USA?Taiwan? or Slough? i have sent a couple of emails to google and HTC , it was over weekend so no response from them yet. mt second question: if anybody might guess how much repair fee are we lookin at?
cheers
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My understanding is that HTC have a repair centre in Milton Keynes (based on posts I've seen on other forums)..
CodeMonkey said:
My understanding is that HTC have a repair centre in Milton Keynes (based on posts I've seen on other forums)..
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thnx , i have already contacted them , but since it's sunday i guess i have to wait another day to hear from them. i assume after 4 months of its release , HTC europe must have repair parts in stock , since it was officially launched for UK as well.
anyway i am going to update this thread by what happened. in the meantime , anyone has any other suggestions for repair? ebay still has nothing on it
so many broken screens... any luck on getting it replaced yet? i don't dare to unlock mine
it doesn't matter! when your screen break, HTC is extremely reluctant to repair it for free, and it makes sense , if you , like me , let it slip on concrete , there is nowhere in manual that said it is suitable to be thrown, and they have every right to charge you for repair. so don't worry and unlock it
it doesn't matter! when your screen break, HTC is extremely reluctant to repair it for free, and it makes sense , if you , like me , let it slip on concrete , there is nowhere in manual that said it is suitable to be thrown, and they have every right to charge you for repair. so don't worry and unlock it
by the way , i have been contacted by HTC UK first thing in the morning , asking me to call them and the estimate on repair is 64 pounds.yay. i however think the price would go up.anyway , you should call HTC hotline for UK to arrange for pickup.
I broke mine yesterday, it was a sad day indeed. But HTC agreed to repair it and whether they charge or not doesn't bother me. It's still at least 1/5 of the cost of a new one.
ordered pick up by UPS yesterday , they picked it up today , but not in time slot they were suppose to : before 1pm was mentioned by HTC , and i had the guy around 5pm at my door. anhyhoo , the HTC hotline is really really busy and they almost never reply to your emails.so you have to call , wait for half an hour to speak to someone, but they are very polite and cooperative, although at times they might not have a clue( they sent me back and forth when i called to ask why device hasn't picked up to UPS)
i'll report on the rest when i get an update
cheers
today i received an invoice by HTC via email , asking to to pay for charges. it is said that since it was determined that your device was broken because of you and not the device, i have to pay for it ( duh! ) , and guess what , the part (AMOLED) costs like 40 pounds , another 30 pounds for plastic something ( i assume it's the gluing back the digitizer to display or something) and like 15 quid for worksmanship and the total of 122 uk pounds!
damn it , it is still a fraction of a new device, so i paid it immediately , in hope of having my device over weekend. though i don't think it will be back to me.
by the way , they charged 8 pounds for delivery as well. it is not that bad, considering it is handled by UPS
now the repair tracking website of HTC says the device is ready for delivery , i should be getting it tomorrow, i hope. 122 pounds for a sorry mistake.
king_dani said:
now the repair tracking website of HTC says the device is ready for delivery , i should be getting it tomorrow, i hope. 122 pounds for a sorry mistake.
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Ouch. Makes me glad I'm covered for accidental damage under my house contents insurance..
Hope you have a happy reunion with your N1 tomorrow..
Hi Guys Just a note If you have Problems with the Hero Screens
After Almost a Year of Using and flashing my Hero, My screen started Jumping and the bottom right keys were impossible to type and I almost gave up hope for my Hero.
Resetting the device and going back to the original Htc rom would solve the problem for a while but I still got it back after a few days
So this is what I did......
Unrooted phone to Original stock Rom and took to my tmobile retailer Uk ( mine is locked to Tmobile Uk) and asked them to send it in for repairs, but the guy didnt really seem intrested to send it as it was over a year and might be out of warranty.
But his supervisor advised him to send it for repairs and did tell me they might charge me for the repairs ( they would let me know before they repair it) even though I had still another 4 months to go in contract, so I took the chance and sent it.
Within a week phone was back with a brand new screen and updated software and I believe they changed the lens as well and no charges
So 5 stars to Tmobile UK for getting my phone back to life and a brilliant after service and I dont even feeli like rooting it anymore at the moment
So do get in touch with your Provider for a repair you never know as I have seen that a lot of hero do have a screen problem
Best of Luck to your guys....
My touch screen died on my HD2, it was one of the older versions bought in Jan last year. I sent it off to HTC in April and they've had it over a month now. They say the parts are in Taiwan but have no idea when they'll ship. I simply can't beleive such a big company can happily take my phone off me for over a month and still not be able to tell me when they'll repair it. And to top it off, they sent my proof of purchase, which had my name/address etc on it, to a totally different customer; the numpty repair shop had clearly shoved my paperwork in to some elses repaired HTC phone.
Anyone else have the same issues with them at the moment? Anyone managed to get a replacement handset out of them yet???
This is a high bureaucracy if you want something repaired under warranty...
read this :
http://www.theregister.co.uk/2011/05/18/htc_failed_support/
johnerz said:
read this :
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Funnily enough they sent me an email today to say the phone should be with me on the 25th and the delay was due to moving the repair centre. That's the first time they mentioned that, up till today, it was always "we're waiting on parts, not sure what's happening". If only people could be honest. At least they've offered a free accesory up to 50 quid as a way of saying sorry so that's not too bad. Still, this whole debacle makes me think my next phone won't be a Sensation but a Galaxy S2. I hope Samsung do better repairs!
proeliator2001 said:
Funnily enough they sent me an email today to say the phone should be with me on the 25th and the delay was due to moving the repair centre. That's the first time they mentioned that, up till today, it was always "we're waiting on parts, not sure what's happening". If only people could be honest. At least they've offered a free accesory up to 50 quid as a way of saying sorry so that's not too bad. Still, this whole debacle makes me think my next phone won't be a Sensation but a Galaxy S2. I hope Samsung do better repairs!
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Got the same call today - repaired phone will be back with me next week & I chose the Bluetooth Headset for £50 as a freebie from HTC (as an apology for the delay in returning the phone to me).
The experience has not made me want to jump from the HTC brand (been with them since the old days of the SPV) - therefore I will still be grabbing a Sensation when my contract expires in the next few months.
Mine got picked up 6 weeks ago today and I got the same email yesterday. It was a Desire that I sent off.
try to ask them send u a new phone ^^
Sent from my HTC HD2 using XDA App
Ive tried many times lol.
Have any of you got UPS tracking numbers for your devices to be shipped back?
My HD2 finally arrived back today with a nice new working touch screen (just as HTC said it would).
Although the HTC website says that it is awaiting pick-up by the courier service
Now I have to find another screen protector & try my best to apply it minus dust bubbles & turned up corners.
Well, well.... Got my phone back today after 6 weeks and 5 days unrepaired, exactly with the same fault as when I sent it and with my battery missing to top it off.
HTC have now told me that I will be receiving a brand new Desire S for compensation, its supposed to arrive today or tomorrow.
Anyone else been offered a brand new phone for compensation?
Lets say that my experience in the Benelux area is not much better.
The first time my HD2 got into repair, 1.5 months ago. 3 appointments to pick it up and not showing up with the most lame excuses.
Device was fixed after that in 1 week time which is good to me but the delivery back was another thing .... again.
The guy on the phone also asked me why I was angry after 3 missed appointments. Well if I do that in my current role I will not make it untill the end of the week.
Now after a month my phone has a MB problem and I already feared the support thing when it started happening. Needless to say I was right again!
Called in on Monday morning and was asked when it should be picked up. Two choices Tuesday 9am-1pm or 1pm-6pm, so I choose 9am-1pm.
They picked it up at 4:20pm. Not so funny when you think that I have to arrange my working day (and customers) for it.
To top it off. This morning I get an email that the device they received is not a desire hd as mentioned in the case but a hd2. sighhh
-------
Aangemeld Product:
Desire HD - Desire HD
Referentienummer: 11BECxxxxxxxxxxxxxx
Ontvangen Product:
TOUCH HD 2 - TOUCH HD 2
--------
And I won't go into detail on what happened to my Touch Pro a year ago which went into service a couple of times and wasn't fixed at all.
... and we have a winner ... again.
Got a message last Friday that my HD2 was ready.
Now this morning I asked Dynafix (the company that 'fixes' it in the Benelux)where it was and what was done to fix the issue.
'installed the latest rom' I was speechless.
I already told the HTC guy what was done before it was picked up and ofcourse installing the latest rom is one of them.
About 20 minutes later by coincidence I get customer care on the line asking me if I was satisfied with the repaired phone. (That I still don't have btw)
I mention what I just heard from the repaircenter and that the device will not work like it should.
It will have to come in 1 more time and then they can do a swap if it gets approved.
The device has not been working like it should since March the 27th.
I asked if it could get swapped for another model and I got a straight 'no'.
HTC is seriously getting on my nerves. Spending over 2000 Euros on phones over the past 3 years and not doing something in return for customers is not a good thing.
I was tempted to ask for a Sensation and pay a part of it myself but now I am more than tempted to get the Samsung S2.
Edit: The thing arrived 15 minutes ago ..... pop in battery and 5 minutes later ... stuck
Already recorded it to have some proof http://www.youtube.com/watch?v=u7rswNyy2DI
Edit 2: Contacted HTC again to ask them if they can exchange it.
This really .... me of. They concider the last repair not a repair but a software upgrade so they will not exchange it.
Strange since I sent it in for a repair and already mentioned that I did a rom upgrade etc.