Database Users

Screen No longer works.

I think I broke my screen, not by cracking the glass but by ruining the connection from the keyboard base to the screen. My phone fell from high up and the metal shield around the screen portion of the slider is looser but that's it. The phone boots still and the keyboard lights up and all the buttons respond. However the screen does not display anything. Do you think this is salvageable and if so where can I get individual parts for the shift so I can fix it myself? Thanks.

johnyardavid said:
I think I broke my screen, not by cracking the glass but by ruining the connection from the keyboard base to the screen. My phone fell from high up and the metal shield around the screen portion of the slider is looser but that's it. The phone boots still and the keyboard lights up and all the buttons respond. However the screen does not display anything. Do you think this is salvageable and if so where can I get individual parts for the shift so I can fix it myself? Thanks.
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Click to collapse
I guess it depends on how much you know about assembling phones...I'm sure you could find the parts on ebay or a like of..if not just send it to sprint for a refurb and say you dunno what happened..then if they try to charge you..own up and pay or play dumb and say it got damaged in transport or somethin..id go the route of sending to sprint..just cause I'm sure the parts are semi-expensive and the know how a little more than id like to learn
Sent from my PG06100 using Tapatalk

I'd take it to a Sprint store that can do repairs
Sent from my PG06100 using XDA App

Thanks for the suggestions guys

I had a portion of my screen go out and took it in and they replaced some parts. It may be as simple as the cable slid out
Sent from my PG06100 using XDA App

[Q] just purchased a g2 for $30. screen doesnt turn on

The phone definitely boots up because the lights on the buttons flash on then turn off after some time. The keyboard also lights up. You can tell the backlight turns on on the screen, but there is no picture.
Anyone have any idea about what I should do? Thinking about trying to restore to a stock Tom somehow tonight. Then I'm thinking about looking for screen replacements.
I was curious if anyone has had this issue before.
Update 07/14/11
So I got the screen and switched the old one out for the new one. This one also only has the backlight turning on, but I noticed when I put a part back on, there was a little bump in the middle of the phone. Haven't had a chance to fix it, but I noticed it's a piece hitting this rubber piece that seems to "transport" the sound for the mic from the bottom of the phone to the actual microphone module within the phone.
Removed that rubber piece, and I'll try installing it later. I was getting some blue and red visible in the middle of the phone. Anyone know what's wrong?

albanianbrotha said:
The phone definitely boots up because the lights on the buttons flash on then turn off after some time. The keyboard also lights up. You can tell the backlight turns on on the screen, but there is no picture.
Anyone have any idea about what I should do? Thinking about trying to restore to a stock Tom somehow tonight. Then I'm thinking about looking for screen replacements.
I was curious if anyone has had this issue before.
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Click to collapse
ebay for the parts and look around for the link for repairs. I don't exactly remember the link, but it's in one of the "spring replacement" threads. Good luck

mputtr said:
ebay for the parts and look around for the link for repairs. I don't exactly remember the link, but it's in one of the "spring replacement" threads. Good luck
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How sure are you it's the LCD screen? Replacement screens cost more than what I bought the phone for...lol

it's mostly the physical connection to the screen.
and on your note about it costing more than what you bought the phone for... there are tons of parts on the phone that will cost more than 30bucks. not much you can do about that since you got it non fully functional.

mputtr said:
it's mostly the physical connection to the screen.
and on your note about it costing more than what you bought the phone for... there are tons of parts on the phone that will cost more than 30bucks. not much you can do about that since you got it non fully functional.
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Sorry to be a both, but what exactly is the physical connection? Do I find it by opening the phone up completely to the point where I replace the actual LCD?

albanianbrotha said:
Sorry to be a both, but what exactly is the physical connection? Do I find it by opening the phone up completely to the point where I replace the actual LCD?
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Never had to do it myself, but there is a cable connecting the two parts of the phone. That is usually where this problem originates from. It's not easy to fix though if your not familiar with fixing electronics from what i have seen.

xsteven77x said:
Never had to do it myself, but there is a cable connecting the two parts of the phone. That is usually where this problem originates from. It's not easy to fix though if your not familiar with fixing electronics from what i have seen.
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I've taken apart my laptop completely and put it back together before. Completely as in taking the lcd off and different chips and wireless modules and stuff. I think it may be something I can handle. I'm going to take a look at it now. Restoring wont do me any good because not even the boot screen shows up.

albanianbrotha said:
Sorry to be a both, but what exactly is the physical connection? Do I find it by opening the phone up completely to the point where I replace the actual LCD?
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Click to collapse
It's pretty much a ribbon cable that feeds data to display and stuff. When you buy a spare screen, it usually comes with a connector
Sent from my Desire Z via XDA App

mputtr said:
It's pretty much a ribbon cable that feeds data to display and stuff. When you buy a spare screen, it usually comes with a connector
Sent from my Desire Z via XDA App
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So I completely tore apart the phone, got to the point where if I had another LCD screen, I could have easily switched it out. But I don't, so I just put it all back together. I really hope this new LCD will fix the issue. I really hope it's not some other motherboard issue. If all else fails, it goes up on eBay for $70-$100 as is for the phone. If I fix it, I just got myself a phone that goes for $200 used for only $57.

sure. goodluck with it. if you can do it then you're all set. good luck

albanianbrotha said:
So I completely tore apart the phone, got to the point where if I had another LCD screen, I could have easily switched it out. But I don't, so I just put it all back together. I really hope this new LCD will fix the issue. I really hope it's not some other motherboard issue. If all else fails, it goes up on eBay for $70-$100 as is for the phone. If I fix it, I just got myself a phone that goes for $200 used for only $57.
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Only $57? That would make the lcd screen $27 if u really paid $30 for the phone, but you said the screen was more than what u paid for the phone...so now im confused.
Sent from my HTC Vision using XDA Premium App

Got my fingers crossed for ya that your getting ur phone fixed over there
Sent from my HTC Vision using XDA Premium App

ptesmoke said:
Only $57? That would make the lcd screen $27 if u really paid $30 for the phone, but you said the screen was more than what u paid for the phone...so now im confused.
Sent from my HTC Vision using XDA Premium App
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Sorry. After some searching on eBay, I found some sellers selling it for a few dollars less than 30, e.g. 27.
But I decided to go with a seller who sold more than 200, who claims the screen is an OEM screen, and who is top rated. He sells his for $32. Which makes my phone $62 after all is said and done.
The housing has some scratches on the top and bottom though, which decreases the value a bit, but hey, if it works I'll probably keep it as a backup. Currently have the HD2, but I got a Vibrant with original box and accessories for $100, so I think I'm going to sell the HD2.
That was kinda off topic, sorry
LCD screen should be here by the 13th.

Updated OP

someone help =|

I don't own a G2 but I still think this could be a similar issue to what we get over here on the HTC Droid Incredible. First, what makes you believe its still a screen issue if it lit but just didn't throw picture? Usually thats the symptom of having the wrong recovery version for the device hardware version. Normally for us what happens is we will get somebody who is new and rooting for the first time and they'll end up flashing the wrong recovery or freak out because they don't realize the root process takes a little while and yank the cord. End result being exactly what you've explained above. Phone starts but no screen. So we end up having them do the ruu or a second option which we call a "blind install" where you drop whatever your p file(ours is PB31IMG.zip) so whatever it is for the G2 drop that on the SD and reboot to hboot and do the update process by simply knowing how long to wait between key presses and what keys to hit without useing the screen. Its a unique process and all very magical. Haven't lost a single Inc yet because of this issue.
Anyways bud just a thought...

wildstang83 said:
I don't own a G2 but I still think this could be a similar issue to what we get over here on the HTC Droid Incredible. First, what makes you believe its still a screen issue if it lit but just didn't throw picture? Usually thats the symptom of having the wrong recovery version for the device hardware version. Normally for us what happens is we will get somebody who is new and rooting for the first time and they'll end up flashing the wrong recovery or freak out because they don't realize the root process takes a little while and yank the cord. End result being exactly what you've explained above. Phone starts but no screen. So we end up having them do the ruu or a second option which we call a "blind install" where you drop whatever your p file(ours is PB31IMG.zip) so whatever it is for the G2 drop that on the SD and reboot to hboot and do the update process by simply knowing how long to wait between key presses and what keys to hit without useing the screen. Its a unique process and all very magical. Haven't lost a single Inc yet because of this issue.
Anyways bud just a thought...
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Click to collapse
It doesn't seem to be a ROM issue.
Update 7/18: Sold the G2 on eBay and still made a good lump of money. I was very happy, until another G2 popped up with the same exact issue. Got it for a steal as well, and I tried the OEM screen I got from eBay, and it was still having issues, and it seems to cause the phone to overheat while charging. Definitely a defective screen and someones getting a great deal on a decent condition G2 because I already took the payment after I figured it was the screen I got.
I'm going to try to get a replacement from the guy that sold it to me on eBay, but I already left him positive feedback thinking it was the phone's fault.
Will update probably late July or early August when all of this gets sorted out.
TL;DR: bought 2nd g2 with same issue, turns out replacement screen didn't work in the 2nd g2, too late to not sell the first g2, getting another replacement screen to fix 2nd g2. First g2 was in better condition though =|

SWEEEEEEEEEEEEEEEEEEEEEEEEEEEET
Just installed the second screen that I ordered, and it works PERFECTLY. Phone is perfect nowwww yay. I can't use it right now though, previous owned put a lock pattern on the phone...

Wipe the system and the data and start over.
Sent from my HTC Vision using XDA Premium App

Gratz now a factory wipe and root with a new rom will make it run sweet.
Sent from my Desire Z via XDA App

Replace lcd screen or motherboard?? Maybe? Maybe not??

Ok this one goes out to all you cool smart guys out there. I currently have two mt4g's. One is working perfectly fine with the "bad screen", as they call it, and the other is bricked, or no it has a failed pu is what someone told me, but it has the "good screen".
Anyway while just minding my own business on the internet one day I came across a video which shows you how to replace a lcd screen in a mytouch 4G! I was hooked. I could do this I said, it looked so easy! Sure you need some patience, which I got btw. So I was determined to do this, even ordered the tools from repairsuniverse. So about the fourth time watching the tutorial I began to wonder if it would be possible to just swap motherboards instead of disassembling all the way to the screen. Mostly because I still need a heat gun so i could remove the digitized then lcd screen.
So i guess my question is will swapping motherboards solve the pu problem in the mytouch with the good screen? And while I got you here has anyone ever replaced there lcd screen?? Is it worth it??
Sent from my HTC Glacier using XDA Premium App

Yes, if you put the good motherboard in the case with good LCD, you'll get one good phone.

Thanks for the response! This will make the job so much easier

repair options
sorry to piggyback you post but i had a similar question....
a friend of mine is giving me their broken mytouch 4g. it was working perfect but then she dropped it on her kitchen tile (bottom right corner hit i'm told) and now it will not turn on at all.....no cracks or anything, just a scratch in the corner. she says she tried a new battery and tried plugging into AC but no lights, nothing.
i've taken apart enough phones so once I get it i'm not afraid to do some swapping of parts.
my question is, those of you who have worked on this model, any indication where you think would be the problem? i'm hoping the lcd/digitizer is fine since its not cracked but we'll see....and i figured maybe i would just need to do a motherboard swap worst case? is there any other components you think could be shot after the drop? from what i've been able to find its just the 1 main mother board , correct? (meaning there is not 2 parts)
thought MAYBE i'll get lucky after opening it up, and verifying all the cables that possible some cables got jarred loose and thats why it wont respond but not holding my breathe on that.
thanks for the help!

Asurion phone replacement

So I just received 2 different replacement hd2's the first 1 the screen wasn't put in correctly. So when the phone is powered on u can see thru the cracks around the sides of the phone. Now the 2nd replacement phone the screen looks flush and properly installed but still have the same look far as u can see light on the side of the screen around the whole phone. Its like its not properly sealed correctly. I'm worried a lil bit of liquid is going to seep in and short the phone out. And I don't have any more claims. What to do? Should I send this one back also or go to T-Mobile? Idk.... I'm frustrated
Sent from my HTC HD2 using xda premium

That definitely is not right. I would call them up and let them know they gave you a bad phone.
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Certain areas of my ATRIX Screen are no longer responsive.

Certain areas of my ATRIX Screen are no longer responsive. Tried removing my battery and all. Nothing fixed it. Anyone have any ideas?
Sent from my MB860 using XDA App

Have any details? Is it rooted? Unlocked bootloader? Custom Rom? Water damage? Has it been dropped? How long have you owned the phone? 3rd party launcher? Type of screen protector (if there is one)? Scratches on the screen? etc...
If it is running stock then I would use the warranty. If you are running a custom Rom then try flashing it again or something else. If nothing works it probably needs a new digitizer.
Gabbosgreats said:
Certain areas of my ATRIX Screen are no longer responsive. Tried removing my battery and all. Nothing fixed it. Anyone have any ideas?
Sent from my MB860 using XDA App
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Click to collapse

Gabbosgreats said:
Certain areas of my ATRIX Screen are no longer responsive. Tried removing my battery and all. Nothing fixed it. Anyone have any ideas?
Sent from my MB860 using XDA App
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Click to collapse
If it's all jacked up and your bottom keys don't work either it could be the pds partition if it is google pds partition fix and download and flash the appropriate fix for the version of android you are running.
Sent from my MB860 using xda premium

Sorry for the lack of details. I'm running stock from bell. 2.4.6 I believe. Not rooted or modded. I have had it for 9 months and no water damage it major drops. One tiny scratch but on the other side of the screen.
My last test was to use the Touch Test app and when I run my finger across the screen and it detects touch all the way across except a vertical strip from top to bottom. For instancr I can't use letters w, e, s, z when in portrait mode.
I'm guessing or hoping to be able to get it fixed under warranty.
Sent from my MB860 using XDA App

Yeah, warranty sounds like the best option if the phone is completely stock.
Gabbosgreats said:
Sorry for the lack of details. I'm running stock from bell. 2.4.6 I believe. Not rooted or modded. I have had it for 9 months and no water damage it major drops. One tiny scratch but on the other side of the screen.
My last test was to use the Touch Test app and when I run my finger across the screen and it detects touch all the way across except a vertical strip from top to bottom. For instancr I can't use letters w, e, s, z when in portrait mode.
I'm guessing or hoping to be able to get it fixed under warranty.
Sent from my MB860 using XDA App
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Click to collapse

2.3.6 I meant to say.
Sent from my MB860 using XDA App

This is a known failure (according to the research I did) that will be covered under your warranty. Mine started doing the exact same thing after 6 months of ownership. There was a 10% strip of unresponsive area in the upper portion of my screen. AT&T shipped me a replacement and all is good.
I found several users who were experiencing the same failure that I was experiencing, so at least I knew it was not just me.

Yea I had the 10% top portion go bad.. Warranty was my only fix.
Sent from my MB860 using xda premium

send it to futuretel under warranty, the details are on the motorola canada website.
i had the same issue, the top row of my keyboard stopped working, and i sent it back without issue.

rp_guy said:
send it to futuretel under warranty, the details are on the motorola canada website.
i had the same issue, the top row of my keyboard stopped working, and i sent it back without issue.
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i will never buy another Motorola devices after experiencing this glitch from the Atrix. I had problem with the screen about two months ago, there are two horizontal lines in the screen that are non-responsive, and since i can't send in for warranty, i had to replace the digitizer at a local shop. after two months and many flashes (i was trying Darkside, Muiu, CM7) and now my screen is messed up at the same places they were wrong before. My experiences with Motorola have been very bad. Motorola in general is not a very good company

tuantuti said:
i will never buy another Motorola devices after experiencing this glitch from the Atrix. I had problem with the screen about two months ago, there are two horizontal lines in the screen that are non-responsive, and since i can't send in for warranty, i had to replace the digitizer at a local shop. after two months and many flashes (i was trying Darkside, Muiu, CM7) and now my screen is messed up at the same places they were wrong before. My experiences with Motorola have been very bad. Motorola in general is not a very good company
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Have you been overclocking or keeping your screen in your pocket toward your leg?
The digitizer on any android will burn out using any of those because the phone will get too hot.
When I replaced my digitizer after accidently leaving it OCd all night and slept on it, I woke up with the same issue, and the connector was fried, it literally broke right in half instantly.
I do want to know, why is Motorola a bad company? They have made amazing phones for years, and a lot of them have been widely popular.

I had this happen with my first Atrix out of the box when I bought it. They replaced it at the ATT store.
Sent from my MB860 using XDA App

I had a problem similar to this, notification bar area of my phone would not respond, AT&T wouldn't do sh!t about it until i took it to the local store and demonstrated its unresponsiveness to an employee using a touch test app from the market, it would register the touch and stop for about a 3/4" part of the screen and once i passed the broken section the line i was drawing would appear.
I recommend sending it back, this is my 3rd atrix due to defects. My second atrix had some severe issues, the battery nearly exploded lol.
I have lost all hope in motorola phones, too. Thankfully, i have only owned 2 that were smartphones & not nextels.
Sent from my MB860 using xda premium

I had the same problem with my Atrix, I sent it back to Motorola, and they did replace it under warranty.
My current one seems to have another problem where the haptic feedback fails for no reason.
Disappointed to say the least

Sorry to thread jack OP, but I am too experiencing these issues. Top of screen is unresponsive, and it skips to random home screens. I am running CM7, unlocked bootloader, what is the best way to get my phone back to OEM spec? I want to return it to motorola for 1 year warranty, I really appreciate it guys.

tuantuti said:
i will never buy another Motorola devices after experiencing this glitch from the Atrix. I had problem with the screen about two months ago, there are two horizontal lines in the screen that are non-responsive, and since i can't send in for warranty, i had to replace the digitizer at a local shop. after two months and many flashes (i was trying Darkside, Muiu, CM7) and now my screen is messed up at the same places they were wrong before. My experiences with Motorola have been very bad. Motorola in general is not a very good company
Click to expand...
Click to collapse
u r funny ...

JaronBang said:
I had a problem similar to this, notification bar area of my phone would not respond, AT&T wouldn't do sh!t about it until i took it to the local store and demonstrated its unresponsiveness to an employee using a touch test app from the market, it would register the touch and stop for about a 3/4" part of the screen and once i passed the broken section the line i was drawing would appear.
I recommend sending it back, this is my 3rd atrix due to defects. My second atrix had some severe issues, the battery nearly exploded lol.
I have lost all hope in motorola phones, too. Thankfully, i have only owned 2 that were smartphones & not nextels.
Sent from my MB860 using xda premium
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Click to collapse
You don't make sense. I've owned a Motorola Nextel phone (i860) and it lasted my whole contract without issues, I then gave it to a family member who used it for a year. Then he gave it to a friend who eventually dropped it in a puddle. Not a bad run if you ask me. I then got the i1 boost android smartphone (not very smart) for the iden network (direct connect) and it lasted till I bought this phone. My cousin still uses my i1. My experience with moto has been great, I had this issue with this phone due to ocing, but they repaired it free of charge (At&t did nothing to help).
Sent from my MB860 using xda premium