I need a little bit of help.
I've just started having a very annoying problem with my HD2. I does not shut down.
Each time I try to shut it down it just restarts.
If I have the battery taken out and I put it back in, the phone turns on automatically.
I tried various ROMs, reinstalled the HSPL, used Task29 various times and the problem it's still there.
And the most annoying is that when the battery reached the critical status (low %), the phones just enters a continuous loop of restarts until the battery is completely dry. Because I cannot turn it off the only solution is to take the battery out until I have the opportunity to charge the device
I don't know if it is a software or hardware problem. I think it should be software but still I do not have any clue on it.
Did anybody had this problem up to now? Any help would be more than welcome.
interesting problem. Most times if a problem persists across hard resets/ rom flashes with task 29, etc, then it is usually a hardware problem.
Have you tried calling your carrier or htc for tech support, maybe a new phone?
Solution?
Hi,
I also had this same problem. I solved it, strangely, by plugging the phone in to charge then unpugging and reseting. Hope this works for you too!
Scott
Unfortunately I cannot benefit from the warranty service or free replacement.
The repair costs would not be an issue. The only thing that bothers me is that I don't know if is a hardware or software related.
If I consider the symptoms it should be soft related. But if I consider the thing that nothing of the above mentioned worked, then I have to tag it as hardware issue.
The only thing that could trigger such a behaviour is the fact that this weekend I had it in some high temperature environment ... trying to hold the phone which was charging, in a car without AC, outside temperature 37 Celsius in the shadow, I almost burned my hand ... so maybe some strange protection was triggered.
Another strange behaviour it had, is that i could not charge it on various trials. With the charger connected, in car or at home, it would not charge and the signal led which on normal charge is amber, in these cases was blinking between amber and green.
if the phone gets too hot, it won't charge. That is a safety feature.
Make sure you check your battery contacts as well, where the battery sits in the phone. If the middle one is bent so it doesn't make contact with the phone, it can give you the flashing led.
I thought I read on here that the hd2's were warrantied by htc for 2 years, based off serial number. Wouldn't hurt to call and see.
But it sounds like something fried in the heat.
Thanks for the feedback. I'll try to see if I can have a service check on it.
danielterci said:
I need a little bit of help.
I've just started having a very annoying problem with my HD2. I does not shut down.
Each time I try to shut it down it just restarts.
If I have the battery taken out and I put it back in, the phone turns on automatically.
I tried various ROMs, reinstalled the HSPL, used Task29 various times and the problem it's still there.
And the most annoying is that when the battery reached the critical status (low %), the phones just enters a continuous loop of restarts until the battery is completely dry. Because I cannot turn it off the only solution is to take the battery out until I have the opportunity to charge the device
I don't know if it is a software or hardware problem. I think it should be software but still I do not have any clue on it.
Did anybody had this problem up to now? Any help would be more than welcome.
Click to expand...
Click to collapse
This issue has been discussed many times. A lot of people (including myself) has this problem. Try to put it into standby mode and after half a second, the screen comes back again. I have searched the forum many times, seems that no one has come up with a complete solution. Looks like it is not a hardware issue as most people found that if you connect it with your PC in activesync mode, it will resume normal.
My experience :
1. The problem just come up all of a sudden. Haven't install any software or apply any tweaks a couple of days before it happened.
2. Try to look into the active service via memmaid, nothing special.
3. Restore from previous backups when the machine hasn't got any problem. Didn't help.
4. Soft reset a couple of times. No use.
5. Hard reset finally. Problem still there.
6. Start to doubt that it is a hardware problem.
7. Use the plugin method. Normally after activesync, it resumes normal.
8. Also try to plugin micro USB without real connection. It sometimes works.
(I started to think that it might not be a hardware problem. It is obvious that when plugging in, something "stops".)
9. However, either way, it will happen again all of a sudden.
10. Start to take a few irrational moves : install BSB tweaks (haven't install since it sometimes crashes with Cookie's home). Switch to power saving mode with BSB.
11. Stop windows live autosync.
12. Install XDA shutdown. Whenever connected to PC via activesync, will manually put HD2 to sleep mode using XDA shutdown. Then unplug.
It has been four days now, everything resumes normal. The problem just gone all of a sudden. I really don't know what is the reason behind and which steps being taken is a solution. Anyway, that's my experience. Will update again for any changes again.
Ahkau said:
This issue has been discussed many times. A lot of people (including myself) has this problem. Try to put it into standby mode and after half a second, the screen comes back again. I have searched the forum many times, seems that no one has come up with a complete solution. Looks like it is not a hardware issue as most people found that if you connect it with your PC in activesync mode, it will resume normal.
My experience :
1. The problem just come up all of a sudden. Haven't install any software or apply any tweaks a couple of days before it happened.
2. Try to look into the active service via memmaid, nothing special.
3. Restore from previous backups when the machine hasn't got any problem. Didn't help.
4. Soft reset a couple of times. No use.
5. Hard reset finally. Problem still there.
6. Start to doubt that it is a hardware problem.
7. Use the plugin method. Normally after activesync, it resumes normal.
8. Also try to plugin micro USB without real connection. It sometimes works.
(I started to think that it might not be a hardware problem. It is obvious that when plugging in, something "stops".)
9. However, either way, it will happen again all of a sudden.
10. Start to take a few irrational moves : install BSB tweaks (haven't install since it sometimes crashes with Cookie's home). Switch to power saving mode with BSB.
11. Stop windows live autosync.
12. Install XDA shutdown. Whenever connected to PC via activesync, will manually put HD2 to sleep mode using XDA shutdown. Then unplug.
It has been four days now, everything resumes normal. The problem just gone all of a sudden. I really don't know what is the reason behind and which steps being taken is a solution. Anyway, that's my experience. Will update again for any changes again.
Click to expand...
Click to collapse
but if the problem persists across several roms and radios, how can it be software related? The fact that plugging it into the computer or charger sometimes fixes it, leads me to believe that it is the female usb connector that is the problem.
nrfitchett4 said:
but if the problem persists across several roms and radios, how can it be software related? The fact that plugging it into the computer or charger sometimes fixes it, leads me to believe that it is the female usb connector that is the problem.
Click to expand...
Click to collapse
You might be right. I really dun know if it is a hardware or software problem. But, it's kind of interesting that after u plugin it will work for quite some times. And, it will come back after the next soft reset.
OMG!! ... this means that I've just got the HD2 Ebola disease. )
Now being serious, after flashing 3 ROMs, hundred of soft resets, battery in out ... and one long night ...I just give up.
I will just try not to have the phone discharged. I hope there will be a solution sometimes soon.
Possible solution
I had the same problem.
I removed the cover, cleaned the two contacts on the back of the cover and for some unknown reason it returned to normal (although I was holding a pencil in a threatening manner to the red reset button).
What are these nodules for? I think more to do with reception, but it worked perfectly.
Related
I've had several Wizards with problems, the Wizard I've got right now has a problem that I've never seen before.
When I turn on the (SPV M3000) It shows the Orange bootscreen with this information:
IPL 2.18
SPL 2.18
GSM 01.04.10
OS 2.18.1.3
After seeing this bootscreen for about 20 seconds the SPV M3000 shut down itself.
Starting the phone from the bootloader doesn't make any difference.
When I use the buttons for a hard reset and press the send button, the phone shows Format is complete. After a few seconds it boots and show the bootscreen but than it also shut down itself.
Can anyone tell me if this is a hardware or a software issue ?
Cant say for sure.If the phone is still under warranty take it back for repairing.If it is not,hen you have screwed up anyway I mean if its not under warranty try upgrading the rom (flash it) to one of the many excellent roms available here..
It may be possible for a dead battery (or the battery failed to charge due to some reasons).
Pat123 said:
Cant say for sure.If the phone is still under warranty take it back for repairing.If it is not,hen you have screwed up anyway I mean if its not under warranty try upgrading the rom (flash it) to one of the many excellent roms available here..
Click to expand...
Click to collapse
No the phone is not under warranty anymore. I bought if from someone becouse I thought it was just a simple problem. But how shouldI flash the rom if the phone shut itself down after 20 seconds ? This also happens when the phone is in bootloader mode.
starkwong said:
It may be possible for a dead battery (or the battery failed to charge due to some reasons).
Click to expand...
Click to collapse
I allready used a full charged battery from another Wizard but still the same problem.
Is there some else with another solution please ?
Not much help from me here, but from what it seems, since the phone also shut downs in bootloader mode, it would heavily suspect it is a hardware fault (as it is not the battery). As in bootloader mode, you either can get into it or not. Once you are in it, it will go into a listening mode and do nothing. As such, I cant think of a software problem that can mess it up that good. As for the 20 seconds shut down, chances are there are some (example) short circuit around the unit that, once you switch it on, things inside gets hot, and activating the problem.
You can also do some test. Try to use a accurate stop watch (to the mili seconds) to time the shut down (in bootloader mode) in different temperature environment (i.e. at night cold, in the sun warm, etc), and it should give you a slight different in the shutdown time. IF NOT, you can hope it is a software issue.
The battery works on other Wizard?
I'm still having this problem, does anyone knows a solution ?
I had similar problem but after several times it restarted it was unable to turn it on again. It`s not working anymore. I think the same, that this is a hardware issue. Maybe the water or humidity caused some short circuit and made some damage.
hey people, im pretty new on here, but had my wizard for a while now, no problems with it, but the other day, it froze, so i did a soft reset as ya do, poked the button, and waited for it to load the O/S. I left it for 8 hours, and kept resetting it again and again. But it kept freezing on the windows mobile splash screen. By luck ive got it working again, i plugged it into my mains charger, and for some reason it loads up no problem. It will not load if plugged into USB, or by internal battery. When it freezes, the green light flashes, as if its working fine.
Another thing, when its not plugged in, the O/S number and other numbers on the first O2 splash screen take longer to show up as when its plugged in to the wall and does load.
Anyone got any ideas why its doing this?
Just annoying when im not at home, and it happens to crash, cant turn it on again =(
Cheers!
Foxy =)
foxy218 said:
Anyone got any ideas why its doing this?
Just annoying when im not at home, and it happens to crash, cant turn it on again =(
Click to expand...
Click to collapse
First, while you have it hooked to the mains charger, download and run ClearTemp, to clear out your hard drive of unwanted and unnecessary files. All that rebooting and freezing could be symptomatic of a full drive. Lastly, move your personal information to an SD card with DotFred's PIM Backup, and do a hard reset to really scrub the memory on the phone, then reinstall your data afterward.
If that fails to produce the desired results, try getting your hands on a new battery and see if that doesn't solve your problems...Seem to be a lot of folks with battery failures these days. Must be end-of life on the original hardware (which, to be fair, is about four years ago...unheard of in the current technology climate).
I have been having some problems with my leo where i cannot unlock it after coming out of standby. The screen just freezes.
And sometimes when i press the END button to get it out of standby, the key lights come on, but nothing else happens.
Apparently others have this issue too! - check out u-tube video:
http://www.youtube.com/watch?v=wqJw5omurLA
Has anyone else had this or still having this? Do i have to return my phone for another one?
Have you tried a hard reset?
ronald_adi said:
I have been having some problems with my leo where i cannot unlock it after coming out of standby. The screen just freezes.
And sometimes when i press the END button to get it out of standby, the key lights come on, but nothing else happens.
Apparently others have this issue too! - check out u-tube video:
http://www.youtube.com/watch?v=wqJw5omurLA
Has anyone else had this or still having this? Do i have to return my phone for another one?
Click to expand...
Click to collapse
Haven't had the issue. Vaguely read about this somewhere else, might be related to the default WM 6.5 lockscreen. Disable it and try something like S2U2 and see if u still have the same issue.
I have same problem with my device. Is this software or hardware problem? I have to do hard reset, and after that display can be stack. So I have to do soft reset, and phone working. It happens to me 2 times in one day, both times after I have been in room with very bad signal. Maybe that can produce problem. Symptoms are same as on YouTube video.
Does anybody know how to solve this?
i face this b4, it happend few times a day. but after i do hard reset the problem is solved. i think should be installed something conflict with the phone or inproper amended some registry
i used to have this but now it is less common after I have installed WMTask to Close applications when I hit "X" (instead of WM just minimizing the app). In effect it frees up memory and hopefully does cause your HD to struggle for memory when waking up?
guys,
for your info, I installed a new ROM and this didnt help. So it is NOT a SOFTWARE issue. I returned my phone for a new replacement unit and no more issues.
Sorry to say but if u have this problem u need to send your phone back.
I now have no more issues!
Mine has been doing this a lot. Turning it back on just results in the keys lighting up and nothing more.
Work around is to turn on so keys light up, hold down power key until lights all go off, then press power key again ... it will come back to the lock screen.
Thanks for your prompt answer.
It is not seems as memory problem, because if I remove and return battery problem stay. Maybe it can be problem with display driver. Also it is a little strange that after hard reset, I have to do soft reset to get it work again. I not like to change rom version, because it can void my guaranty, and maybe it is hardware problem.
Mine does exactly the same thing once it gets warm. Decided to return it after trying multiple hard resets. ROM changes and S2U2. Made no difference.
As I've joked on this forum before (although it's true), I had to put mine in the freezer to get the screen to work again so it sounds to me like a hardware issue.
Mine's going back for a replacement next week...
HTC HD2 freezes quite often Solution
le_paulo said:
Mine does exactly the same thing once it gets warm. Decided to return it after trying multiple hard resets. ROM changes and S2U2. Made no difference.
As I've joked on this forum before (although it's true), I had to put mine in the freezer to get the screen to work again so it sounds to me like a hardware issue.
Mine's going back for a replacement next week...
Click to expand...
Click to collapse
Well thanks for the solution so if we get that bug , just put your brand new HTC HD2 on the freeser lol
I had similar problem four mornings in a row. Hardware keys would light up but screen dead. Soft reset got it going again, and a hard reset made no difference, even without reinstalling my softwares (I had a clock alarm set for each morning, maybe this is just coincidence). Someone on another forum with a similar issue suggested installing MemMaid, and for me this has worked. Running a regular 'clean' has meant that the problem has not returned, for three days now. So far! I notice that every clean finds many duplicate or invalid 'notifications', not sure if these somehow accumulate and cause the device to crash? Maybe worth trying? So problem for me at least is software related. HTC need to sort this as it is really annoying, and MemMaid is only free as a trial.
dazz29 said:
I had similar problem four mornings in a row. Hardware keys would light up but screen dead. Soft reset got it going again, and a hard reset made no difference, even without reinstalling my softwares (I had a clock alarm set for each morning, maybe this is just coincidence). Someone on another forum with a similar issue suggested installing MemMaid, and for me this has worked. Running a regular 'clean' has meant that the problem has not returned, for three days now. So far! I notice that every clean finds many duplicate or invalid 'notifications', not sure if these somehow accumulate and cause the device to crash? Maybe worth trying? So problem for me at least is software related. HTC need to sort this as it is really annoying, and MemMaid is only free as a trial.
Click to expand...
Click to collapse
I am not quite sure that is software problem, if you done hard reset, and display still not respond on touch.
Soft or hard reset could clear the problem, I just mean that a hard reset didn't avoid the problem coming back. My current ROM is the official 1.48, didn't have this issue on the previous official ROM.
I got confirmation from service today, that it is hardware issue with phone display.
Bogi79 said:
I got confirmation from service today, that it is hardware issue with phone display.
Click to expand...
Click to collapse
How do you know if youre phone should be replaced? Does it happen every time?
This happens to me every so often.
ya, I'm experiencing this as well. real drag!
The same thing happened to me aswell.
I recieved a message and when I tried to unlock the screen, nothing happened. The hardware keys worked but the screen didn't register my touches.
Tried soft reset, didn't work. Removed battery for a while, didn't work. Hard reset, didn't work. Flashed official ROM from HTC, didn't work.
It's been sent for repair. Hope I get it back quickly
I actually don't. But I insist to get phone replaced. I wrote appeal to company where I buy phone. Also I wrote down S/N and IME so I can check if I get new one.
Got the exact same problem, have been complaining about this in different topic here.
Sometimes couldn't unlock screen for many hours... then suddenly works again.
I've tried everything : decreasing/inscreasing screen sensitivity with reg, removing the screen lock, stopping the weather animation as suggested, putting a second finger in a corner while touching the screen : NOTHING WORKS
The only thing i'm convinced : it IS a hardware problem.
When the screen didn't react at all for some hours, sometimes playing with its humidity could help for a few minutes only ( by cleaning the screen with some special wet lcd cleaner or cleaning the screen with some humidity from my breath).
Also i'm travelling a lot (several countries a week)... and noticed THE PROBLEM APPEARS IN COUNTRY WHERE HUMIDITY IS HIGH. (that's also the reason why freezer could help. in a freezer, it's so cold, that the humidity is not in the air anymore, but is in ice state).
MAYBE SOME GOOD NEWS:
I recently bought the HTC screen protection for the HD2 (5 days ago).
Thanks to it, Air humidity doesn't touch the screen directly anymore.
And the problem hasn't appeared, not even once!
I just arrived a few hours ago in the country where i always had the problem (cause of its high humidity), and guess what ? Screen is still working great
I'll keep u up to date if problems come back.... but for now, i really think this is the solution (with logical explanation).
Kaemon.
I updated my phone (HD2 T-mobile) via internet website and when I finished the updating process, the phone did not work at all.
I tried more than once to switch it on, but it didn't respond. I took the battery out and put it in again, but nothing happened.
When I connect the phone with the charger, the charger light doesn't become on.
It seems that the phone is dead!!!. What do you suggest to solve this problem? If you think it is a hardware problem, what is the name of this hardware
abusaaad said:
I updated my phone (HD2 T-mobile) via internet website and when I finished the updating process, the phone did not work at all.
I tried more than once to switch it on, but it didn't respond. I took the battery out and put it in again, but nothing happened.
When I connect the phone with the charger, the charger light doesn't become on.
It seems that the phone is dead!!!. What do you suggest to solve this problem? If you think it is a hardware problem, what is the name of this hardware
Click to expand...
Click to collapse
Take a look at the battery pins. If thy look Okay and even then you can't power on your device, contact HTC service.
abusaaad said:
I updated my phone (HD2 T-mobile) via internet website and when I finished the updating process, the phone did not work at all.
I tried more than once to switch it on, but it didn't respond. I took the battery out and put it in again, but nothing happened.
When I connect the phone with the charger, the charger light doesn't become on.
It seems that the phone is dead!!!. What do you suggest to solve this problem? If you think it is a hardware problem, what is the name of this hardware
Click to expand...
Click to collapse
Like Kurt already said, look at battery pins, but also clean battery contacts (wipe them clean with a clean, soft cloth)! Meanwhile take your SD card out in insert into PC. I do not know which ROM you have on your phone, but extract the RUU.....exe file to your desktop. There will then be a file called Custom_RUUsigned.nbh. Rename that to leoimg.nbh and copy to the root of your SD card. Reinsert SD Card into device and reinsert the battery. Try first if device will switch on. If not, take battery out again for 10-15 mins and reinsert, then press and hold vol down key and then press shortly the on/off button. If this works, you will enter bootloader screen and the ROM will be automatically installed into your device. Alas this also means that you lost all off your data on the device (hope you have a recent backup!). If this also doesn't work, try another battery. If that also does not work, send in for repair.
good luck and regards, Kuzibri
It's rather remarkable: you're HD2 died - as you state it - and you do not react to a possible solution for this problem! Or was the reply of Kurt enough to send it to HTC service? I had this problem numerous of times amd was able to revive it also all these times with the procedure I suggested to you.
If Kurt's reaction, which is of course right and logical, was enough to send it to repair, I really do not mind that and understand it, but it would be nice to get a response from you about what you did with your device, certainly when someone spends time and energy to try to solve your problem. Might also be possible that you're just away/not around and not available to answer. In this case, just forget this message or see it as not send.
regards, Kuzibri
Hi folks, that´s a strange one...
After a short 30 min car trip, the battery was almost drained out (and the screen was lit)... but I was sure it was indicating almost 50% when I got into the car!
Then... when I tried to turn it off (I mean standy by mode - the last hard button to the right), the screen blanked out and... came back on again! Tried it a dozen times and the same weird thing happened. Took the battery off and on again... nothing´s changed.
When I plugged it to recharge, the screen still refused to keep off. But... when I unplugged the USB cable, everything got back to normal condition. Tried to plug it again to continue recharging... and the problem came up again...
What could possibly be happening? Thanks for any info on the subject.
Regards!
ROM version (stock): 1.66.707.1 (76641) WWE
RADIO version (stock): 2.07.51.22_2
Sometimes, by time, the End button "Awaken/sleep" button may become stuck.
Try to push it and release slowly (wth? that won't work, I know, but I'm trying to get you all the available solution before making you disassemble the device)
Try to hold the button with your fingernails and pull it, see if the problem is resolved.
(Either way, you will end up fixing it permanently )
Or just try sucking it out/back into original position
Sounds stupid but worked for a friend of mine.
Hi guys, thank you for your replies, I´ll add a few coments here...
Marvlesz said:
Sometimes, by time, the End button "Awaken/sleep" button may become stuck.
Try to push it and release slowly (wth? that won't work, I know, but I'm trying to get you all the available solution before making you disassemble the device)
Try to hold the button with your fingernails and pull it, see if the problem is resolved.
(Either way, you will end up fixing it permanently )
Click to expand...
Click to collapse
I´ve already tried that (because I also thought it was stuck), but nothing has changed. Also, the problem ocurred only while it was recharging... after I disconnected, the problem disapeared [check update below]... so it wasn´t some "button-dependent" behavior.
Maxp101 said:
Or just try sucking it out/back into original position
Sounds stupid but worked for a friend of mine.
Click to expand...
Click to collapse
Sorry mate, but I couldn´t understand what do you mean by "suck it out/back"... is it something like the fingernail procedure from the quote above?
[updated]
Ok, after a while it started to keep the screen on (actually it awakes in less than a second after I press the end button) even after I unplug the USB cable.
What I did next was to shake a little bit the USB connection while it was plugged, and the problem disapeared again - but only while the cable is disconnected.
It looks like a USB connection problem. I´ll try to clean it with some isopropyl alcohol and get back to you with results.
Thanks again!
It happened to me a couple of times that touchscreen behaved weird (acting independent of my actions) while phone was on charging, but I concluded it was a cheap wall-charger that determined that behaviour (also USB related)?!
Maybe I was wrong, I didn't insist...