Database Users

Atom's keypad problem, super-HUGE problem!

Ok, on a beautiful day [aka 2 days back], I turned on the Atom and realized that there's a weirdest problem I've ever seen. It seems like the "up-arrow" button (or "north" in the d-pad) is being pressed all the time without being released. If I activate the start menu, for example, it would just automatically going through all the items bottom to top and back again.
First I thought it was a software problem, so I soft-reset it several times. That didn't help. But I found out something. If the atom was soft-reset, the problem does not appear until a hardware button is pressed [ie you can enjoy the touch-screen all you want]
So, I tried hard-resetting. Didn't help either. So I talked to myself, why not try some different ROM? So I did, tried it with 2 older ROMs from O2 (I have all the ROMs released). Didn't help.
It was frustrating because along with "keypad problem" you get another one free: there's no way to turn off the Atom. Try it yourself, holding an arrow button and press the power one, see if it turned off. So, I left the battery drain, just to see how it'd be.
After an afternoon, the atom drained completely. So I had to recharged it and wait. Surprisingly, after charged again, the problem seemed to go away! Thank god...
Now, I was trying to reproduce the problem again but no luck (or should I call it luck). After a few hours leaving it alone, when turned on, it was doing it again! I was so mad, I would have banged the thing on to the wall if I had another phone to use atm. Anyways, I left it to drain the battery and there it was, working again, for the whole night
This morning, when I woke up, guess what, it was doing it AGAIN!!! I'm so desparate now. Tell me what to do, please.
Thanks for going thru the problem w/ me. This is, by far, the weirdest and most frustrating problem I've ever experienced.

Stuck Button?
Hey I had a problem like this with my Wizard 8125 except it was with the Wireless Manager Button, acting as if it was always being pressed. I tried all the same things you did, but the only thing that solved it was taking it apart, blowing out any dust and making sure nothing like particles or sand or dirt was lodged between the button and the sensor. I guess you could try this and take your Atom apart. I have an Atom now but I don't know how to take it apart. Maybe search for the Technical manual on the web or on this site.
I hope this helps!

Thanks pelicantacos. However, being an all-thumb as I am, I don't think I have the courage to do it. But it's good to know one probable cause. Thanks again.

one more possibilities:
you have water between sensors. After you regarge, temperature go up (from battery), and water go out....

HD2 frozen on boot

I have just got the HD2 and been using it for a few weeks. Downloaded a few apps (eg HTC rom, BSB tweeks) and all is good. Saw Max Manila and looked like a great idea - checked my manila version 2.5.19211619.0 and downloaded 2.7 SE (checked it's right for my manila) loaded onto phone and it crashed after soft reset. Took battery out and phone doesn't go past first screen (with the red writing bottom left) - Hard reset is the same and now I'm worried!
Any ideas???

sad to say yy sounds like hard reset time.
power off, hold volume up and volume down, tap power keeping volume up and down pressed til the screen comes on and follow the prompts.
it will reset your phone to factory defaults.
never used max manila so I cant help with what the problem might be, but if there is a developers thread for it you might be better asking there.

Thanks for replying samsamuel - I've tried the hard reset and it doesn't work!
Even when I do as you say, I get the white start screen with htc written on it and then several red lines at the bottom right starting R G and D and that's it! It just stay's like that - At this moment I'd pray for a hard reset!!
I'm going to try booting from the sd card but I'm not sure I can get the phone to go into the bootable mode. I've downloaded the HTC rom and extracted the nmh so we'll see.

if your phone is provider locked then that will not work.you need the rom that came on your phone. so if was from uk o2 then you need the o2 uk rom, otherwise it wont work.

No luck! Whilst I've got everything to sort the phone out it won't do anything but load the white first screen no matter which buttons I hold down.
Man this sucks!
Guess there's nothing for it except the bin unless anyone else has any other ideas??

can you get into boot loader?
press and hold vol down(not up this time, just down) tap and release power, keep vol down held. should boot to striped cultures colored screen.
if you can what does it say next to SPL?

Hi Samsamual
Thanks for helping but no, won't go into bootloader either - doesn't respond to any input (even when I conect the usb the charge led doesn't come on!) and just starts with the white screen with the HTC logo and then the red writting appears and it just hangs - left it for 5 mins just to be sure and no change
Looks like I've really messed it up although I have no idea what I did wrong - instal went just like the other things I installed.

Ahh shame. All i can suggest is the original rom sd card method. But it MUST be the propper rom that came on your phone, so if you got it from vodaphone, , , even if it is unlocked, you must use the voda rom.
Also, have a really good read through the pages in teh rom development section. If you can find someone with the exact same issue, you could be one step closer to fixing it.

Brotherskid said:
Thanks for replying samsamuel - I've tried the hard reset and it doesn't work!
Even when I do as you say, I get the white start screen with htc written on it and then several red lines at the bottom right starting R G and D and that's it! It just stay's like that - At this moment I'd pray for a hard reset!!
I'm going to try booting from the sd card but I'm not sure I can get the phone to go into the bootable mode. I've downloaded the HTC rom and extracted the nmh so we'll see.
Click to expand...
Click to collapse
you must tab the power botton for a short time just tab it and leave it with keeping pressing on the volume up and down buttons don't leave them i think it must work with you tell me if it works

Brotherskid said:
...I'm going to try booting from the sd card b
Click to expand...
Click to collapse
When you tried the SD card method did you use a 2GB SD card and was it formatted to FAT32?
WB

Have you tried a boot (all combinations!) without the sd card installed?

Hoss and WB - thanks for the comments
Hoss, I've held the volume buttons for over a minute after powering on - no change
WB, I can't get the phone to go into boot loader screen but thanks for the info for the future. Next time I'll see if I can copy the original rom just in case.
Resigned myself to having a new paper weight on my desk and looking for a new phone - Guess I won't be putting so many programs on my new one....

PA - Thanks for the advice - Yes tried with sd card in/out sim in/out bootloader, hard reset, soft reset and always the same.

In your posts you do not mention where you bought your HD2, and I do not know what country you are in.
From what I have read, it seems that you did not flash any ROMs, nor change your SPL, so if I were you, at this point, rather than accepting a bricked paperweight, why not explore your warranty possibilities?
Contact the place you bought the HD2 (the dealer) and explore your options. Since I do not know which country you are in I will not suggest an HTC service center, but if your country has such a center, at last resort, you might check out that possibility.
Since you apparently had no hardware problems before the manila incident, it would seem that it is a software glitch somehwere.
Good luck with all of this. It must be almost heartbreaking to have this happen with such beautiful hardware.

rlydiard said:
In your posts you do not mention where you bought your HD2, and I do not know what country you are in.
From what I have read, it seems that you did not flash any ROMs, nor change your SPL, so if I were you, at this point, rather than accepting a bricked paperweight, why not explore your warranty possibilities?
Contact the place you bought the HD2 (the dealer) and explore your options. Since I do not know which country you are in I will not suggest an HTC service center, but if your country has such a center, at last resort, you might check out that possibility.
Since you apparently had no hardware problems before the manila incident, it would seem that it is a software glitch somehwere.
Good luck with all of this. It must be almost heartbreaking to have this happen with such beautiful hardware.
Click to expand...
Click to collapse
What's most annoying is it wasn't as if I was doing anything crazy! Max manila is used by many people (from what I've seen in the threads) and I guess I downloaded the wrong one (although naturally I checked and it's the right one). Certainly will curb my using of 3rd party software! As for the warranty, you're right, I can try and see if it can be fixed (bizarrely, that hadn't occured to me - I thought that with no resets working HTC couldn't do anything). Thanks for the tip and I'll let you know how I get on.

Surely your warranty will cover this. Yes, let me (and us) know how all of this goes. You will get your phone back to what you deserve, for sure!

I had the same issue.
Sent mine to HTC and got it back with the comment "Cannot reproduce"
Probably it solved itself when the battery was removed for a couple of days in the mail.
It has now been working for two weeks again.
Fingers crossed.

watnuweer said:
I had the same issue.
Sent mine to HTC and got it back with the comment "Cannot reproduce"
Probably it solved itself when the battery was removed for a couple of days in the mail.
It has now been working for two weeks again.
Fingers crossed.
Click to expand...
Click to collapse
Experential nut I may be, but just wondering if you had the problem after you installed the MAx manila? I wonder now what versions of OS may be causing this problem.

i had something like this with my HTC Diamond... It stopped responding completely when turned on, didn't respond to the usb cable being plugged in (the round ring used to illuminate when charging)
I took the battery out, for about 30 minutes... then left it charging for another 30 minutes - booted up straight away and never did anything like that again
Worth a shot just leaving it without power for awhile, and then just recharging it
Like watnuweer mentioned, "cannot reproduce" probably fixed itself by not having the battery left in for awhile

fakker said:
i had something like this with my HTC Diamond... It stopped responding completely when turned on, didn't respond to the usb cable being plugged in (the round ring used to illuminate when charging)
I took the battery out, for about 30 minutes... then left it charging for another 30 minutes - booted up straight away and never did anything like that again
Worth a shot just leaving it without power for awhile, and then just recharging it
Like watnuweer mentioned, "cannot reproduce" probably fixed itself by not having the battery left in for awhile
Click to expand...
Click to collapse
This is getting more interesting, what do you suppose is the cure of taking out the battery, and then charging? I do not doubt your experience, I am just extremely curious if anyone can explain this phenomena.

[Q] HD2 will not turn off properly. Any solution?

I need a little bit of help.
I've just started having a very annoying problem with my HD2. I does not shut down.
Each time I try to shut it down it just restarts.
If I have the battery taken out and I put it back in, the phone turns on automatically.
I tried various ROMs, reinstalled the HSPL, used Task29 various times and the problem it's still there.
And the most annoying is that when the battery reached the critical status (low %), the phones just enters a continuous loop of restarts until the battery is completely dry. Because I cannot turn it off the only solution is to take the battery out until I have the opportunity to charge the device
I don't know if it is a software or hardware problem. I think it should be software but still I do not have any clue on it.
Did anybody had this problem up to now? Any help would be more than welcome.

interesting problem. Most times if a problem persists across hard resets/ rom flashes with task 29, etc, then it is usually a hardware problem.
Have you tried calling your carrier or htc for tech support, maybe a new phone?

Solution?
Hi,
I also had this same problem. I solved it, strangely, by plugging the phone in to charge then unpugging and reseting. Hope this works for you too!
Scott

Unfortunately I cannot benefit from the warranty service or free replacement.
The repair costs would not be an issue. The only thing that bothers me is that I don't know if is a hardware or software related.
If I consider the symptoms it should be soft related. But if I consider the thing that nothing of the above mentioned worked, then I have to tag it as hardware issue.
The only thing that could trigger such a behaviour is the fact that this weekend I had it in some high temperature environment ... trying to hold the phone which was charging, in a car without AC, outside temperature 37 Celsius in the shadow, I almost burned my hand ... so maybe some strange protection was triggered.
Another strange behaviour it had, is that i could not charge it on various trials. With the charger connected, in car or at home, it would not charge and the signal led which on normal charge is amber, in these cases was blinking between amber and green.

if the phone gets too hot, it won't charge. That is a safety feature.
Make sure you check your battery contacts as well, where the battery sits in the phone. If the middle one is bent so it doesn't make contact with the phone, it can give you the flashing led.
I thought I read on here that the hd2's were warrantied by htc for 2 years, based off serial number. Wouldn't hurt to call and see.
But it sounds like something fried in the heat.

Thanks for the feedback. I'll try to see if I can have a service check on it.

danielterci said:
I need a little bit of help.
I've just started having a very annoying problem with my HD2. I does not shut down.
Each time I try to shut it down it just restarts.
If I have the battery taken out and I put it back in, the phone turns on automatically.
I tried various ROMs, reinstalled the HSPL, used Task29 various times and the problem it's still there.
And the most annoying is that when the battery reached the critical status (low %), the phones just enters a continuous loop of restarts until the battery is completely dry. Because I cannot turn it off the only solution is to take the battery out until I have the opportunity to charge the device
I don't know if it is a software or hardware problem. I think it should be software but still I do not have any clue on it.
Did anybody had this problem up to now? Any help would be more than welcome.
Click to expand...
Click to collapse
This issue has been discussed many times. A lot of people (including myself) has this problem. Try to put it into standby mode and after half a second, the screen comes back again. I have searched the forum many times, seems that no one has come up with a complete solution. Looks like it is not a hardware issue as most people found that if you connect it with your PC in activesync mode, it will resume normal.
My experience :
1. The problem just come up all of a sudden. Haven't install any software or apply any tweaks a couple of days before it happened.
2. Try to look into the active service via memmaid, nothing special.
3. Restore from previous backups when the machine hasn't got any problem. Didn't help.
4. Soft reset a couple of times. No use.
5. Hard reset finally. Problem still there.
6. Start to doubt that it is a hardware problem.
7. Use the plugin method. Normally after activesync, it resumes normal.
8. Also try to plugin micro USB without real connection. It sometimes works.
(I started to think that it might not be a hardware problem. It is obvious that when plugging in, something "stops".)
9. However, either way, it will happen again all of a sudden.
10. Start to take a few irrational moves : install BSB tweaks (haven't install since it sometimes crashes with Cookie's home). Switch to power saving mode with BSB.
11. Stop windows live autosync.
12. Install XDA shutdown. Whenever connected to PC via activesync, will manually put HD2 to sleep mode using XDA shutdown. Then unplug.
It has been four days now, everything resumes normal. The problem just gone all of a sudden. I really don't know what is the reason behind and which steps being taken is a solution. Anyway, that's my experience. Will update again for any changes again.

Ahkau said:
This issue has been discussed many times. A lot of people (including myself) has this problem. Try to put it into standby mode and after half a second, the screen comes back again. I have searched the forum many times, seems that no one has come up with a complete solution. Looks like it is not a hardware issue as most people found that if you connect it with your PC in activesync mode, it will resume normal.
My experience :
1. The problem just come up all of a sudden. Haven't install any software or apply any tweaks a couple of days before it happened.
2. Try to look into the active service via memmaid, nothing special.
3. Restore from previous backups when the machine hasn't got any problem. Didn't help.
4. Soft reset a couple of times. No use.
5. Hard reset finally. Problem still there.
6. Start to doubt that it is a hardware problem.
7. Use the plugin method. Normally after activesync, it resumes normal.
8. Also try to plugin micro USB without real connection. It sometimes works.
(I started to think that it might not be a hardware problem. It is obvious that when plugging in, something "stops".)
9. However, either way, it will happen again all of a sudden.
10. Start to take a few irrational moves : install BSB tweaks (haven't install since it sometimes crashes with Cookie's home). Switch to power saving mode with BSB.
11. Stop windows live autosync.
12. Install XDA shutdown. Whenever connected to PC via activesync, will manually put HD2 to sleep mode using XDA shutdown. Then unplug.
It has been four days now, everything resumes normal. The problem just gone all of a sudden. I really don't know what is the reason behind and which steps being taken is a solution. Anyway, that's my experience. Will update again for any changes again.
Click to expand...
Click to collapse
but if the problem persists across several roms and radios, how can it be software related? The fact that plugging it into the computer or charger sometimes fixes it, leads me to believe that it is the female usb connector that is the problem.

nrfitchett4 said:
but if the problem persists across several roms and radios, how can it be software related? The fact that plugging it into the computer or charger sometimes fixes it, leads me to believe that it is the female usb connector that is the problem.
Click to expand...
Click to collapse
You might be right. I really dun know if it is a hardware or software problem. But, it's kind of interesting that after u plugin it will work for quite some times. And, it will come back after the next soft reset.

OMG!! ... this means that I've just got the HD2 Ebola disease. )
Now being serious, after flashing 3 ROMs, hundred of soft resets, battery in out ... and one long night ...I just give up.
I will just try not to have the phone discharged. I hope there will be a solution sometimes soon.

Possible solution
I had the same problem.
I removed the cover, cleaned the two contacts on the back of the cover and for some unknown reason it returned to normal (although I was holding a pencil in a threatening manner to the red reset button).
What are these nodules for? I think more to do with reception, but it worked perfectly.

Call button not reacting in MAGLDR

Hey !
I've juste flashed HSPL3, radio 2.15.50.14 and MAGLDR 1.12, I didn't had any problems until now. The Call button is not reacting at all in MAGLDR, so I cannot do anything. After searches I still don't know how to repair this bug.
I'm new with HD2 flashing, I need your help.
Thanks guys !

I find sometimes it didn't react first time, give it a few tries it should work, if not I'd recommend reflashing MAGLDR and trying again.

bates_1974 said:
I find sometimes it didn't react first time, give it a few tries it should work, if not I'd recommend reflashing MAGLDR and trying again.
Click to expand...
Click to collapse
I agree. I found it not reacting at all, unless I held the button for a little while, rather than just press it.

Thanks for the quick answer !
Should I remove it (how ?) to reflash it ? (Because I reflashed it several times but it didn't worked)

You don't need to remove it to flash it again - it will overwrite your existing version. If you've already done that a few times and it's not worked, then I don't see any point in doing it again.
Don't really know what to suggest, to be honest!

Did you try v1.11 instead?

Yep but it seems to be the same. I've reflashed the official WM ROM and guess what, the call button is not working, but also the back one oO. What could be the problem source ? Radio ?

It could be something simple like the ribbon cable for the button pad is loose, but that's not the most likely explanation.
Unfortunately, that sounds like a hardware failure. If it's still under warranty then you'd best send it back.

@ tuftux: Ehm no that seems to be a hardware issue. I once blew some air in the micro usb jack and had two buttons not functioning for about half an hour, I suspect because of my breath being way too moist. Could anything similar have happened to you? Electronics don't like water, not even in the form of air

Maybe you're right for the water ! I just get this phone from a friend, and he told me that the buttons were working. I'll keep you up !

If your phone didn't get in contact with a 'wet' environment before the malfunctioning and after the last time you know it worked correctly, it's probably been a latent issue since you got it from your friend. This means that the problem has been there before you got it, and even if it goes away on its own, it'll probably come back every now and then, possibly growing worse in time...

[Q] HD2 won't turn on — short vibration and black screen

Hi everyone,
I would really appreciate it if you could give me an advice for my TMOUS HD2 P81120, that won't turn on.
I bought it with some firmware problems, spent plenty of time flashing it and finally managed to install a stock ROM from SDCARD using a fridge (it couldn't install w/o such cooling).
After that, it booted to white splashscreen with pink logo (smth like "Bringing happinness", don't remember the text) and stuck on it. I rebooted, flashed HSPL 2.08 successfully.
After that the device won't turn on at all. When I hold the Power button, all I get a barely sensible short vibration, but the screen stays completely black, no signs of life. I kept it on AC charger overnight — nothing has changed. When I hook it to the charger w/o the battery, and put the battery in, HD2 powers on itself (same short vibration, no other signs of life). Tried removing the sdcard, different combinations of power-ons, still nothing. Tried freezing it again for 5-10 mins — still no luck.
Please let me know what else I can try.

and one more thing — when I plug the USB, the PC doesn't detect any device.
It seems that a JTAG is my last resort, still I'm not sure I can find the hardware for that.

kitjarik said:
and one more thing — when I plug the USB, the PC doesn't detect any device.
It seems that a JTAG is my last resort, still I'm not sure I can find the hardware for that.
Click to expand...
Click to collapse
same sh*t her pall

the problem is that your HD2 are overheating so the only thing thats left in your case is to replace motherboard

BobbyManifesto said:
the problem is that your HD2 are overheating so the only thing thats left in your case is to replace motherboard
Click to expand...
Click to collapse
Good point!

Make sure that none of the three pins on the phone that touch the battery are bent. One of the causes of constant reboot is when one of those pins are not touching the battery. Please let me know if it worked for you...

meb786 said:
Make sure that none of the three pins on the phone that touch the battery are bent. One of the causes of constant reboot is when one of those pins are not touching the battery. Please let me know if it worked for you...
Click to expand...
Click to collapse
That were definitely not the battery pins.
If anyone cares - here's how it ended (or not yet )
I found a JTAG service in my city, they wanted 50$ to restore the device to a working condition. I agreed, they took the phone. After that they've called me and said they have restored the bootloader, but can't make HD2 actually boot (they flashed stock ROM directly through JTAG, but it always got stuck on "Stick Together Screen". Now I understand I have probably flashed the wrong rom/radio — that's what has bricked it. I paid them 7$ for "diagnostics" and got back a phone with a working bootloader.
After that, I used the "fridge" method to flash latest radio for HD2 and some custom Win6.5.3 ROM (10 mins of fridge before each step). Then I cooled it again and put the cold phone on a frozen chicken (still laughing on that). Guess what — it booted into WM6.5, I even managed to make a call, though it rebooted in 3-5 mins. Overheating problems confirmed, at least it's not a complete brick.
What I've done now is found a guy that will try to "reball" the CPU's BGA - sort of "reheat" the chip to get a firm contact of it with the motherboard, and solve the heat problems. He'll call me today and let me know how it went — i'll update this topic.
As a conclusion, I can only say: "Check three times what you're flashing before you actually are flashing". Otherwise, JTAG is a wonderful "resurrection" solution, although a bit pricey (my case is pure luck).