Hey guys, my herald suddenly started acting weird. It was working fine. Had occasional battery problems (like immense battery drain) but suddenly I took out the battery, reinserted it and it didn't switch on. I kept pressing the switch on button but to no avail. I attached my mobile to the data cable to check if this was a problem with my rom rather than the battery. I accessed the bootloader by soft reset and used romupdateutility to hardspl it. When I switched it back on the "Cannon Yang" sign appeared and the cell phone switched off. Also, when in bootloader, if i took out the charger or the data cable, the cell phone switched off by itself. It was working fine a few hours back though. So I went to purchase a new battery, got a hold of one, it was a bit bigger than Herald's original battery but could fit in. It's running fine, just that the back cover won't fit properly, but one problem, when I charge this battery, it doesn't charge rather the "Main Battery" says Unknown. Same thing happens when I connect it via data cable. Is there any way I can use my old battery again? What might be the problem? The phone barely switches on and when it does, it switches back off after the Cannon yang logo. With the new battery, the phone is working but the battery won't charge or rather would show the main battery as Unknown. I'd be grateful is someone could help me on this. Thanks =)
Buy a new battery. Sounds like it's dead. Just got 1 couple months ago for less than $5.00. Where did the other battery your using come from ? Better make sure it's the same specs as the other.
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Desperate for help, please read and give advice!
Had a Jasjar for almost a year. Battery started to weaken, so went on gizmos2go.com and bought a replacement. Already with the old original battery, Jasjar started to act weird: power meter suddenly dropped down to 12% and in two minutes back up 80%. With the replacement battery things got much worse. Restarted, insufficient battery power message came on often, car charger did not charge it at all and finally when I took off the wall charger, the charging icon would not change back to power meter until reset.
So I took it back to the shop (in Europe) before the warranty expires. They sent it off to Italy to get it repaired at I-Mate, suggesting it will need a new motherboard. 30 days passed, phone did not get back, so I got a brand new one with a newer ROM, without the original battery.
At first all was good for less than a day. I reinstalled all my software and started to get a message that there is not sufficient power to supply the SD card operation. I paniced, took the card out, no issues for the rest of the day. But this morning green solid led light on (battery charged). I unplug it, try to turn it on, screen blank, green led on. Reset: screen dead red solid led light. Plug in the charger and starts charging from 0%. Charges in one hour and now it seems to be fine. For now…
Anyone had similar issues? Solutions?
Can it be the battery? Is there a way to check it at home?
Can it be a malfunction of the SD card? There is no visual physical problem and works fine in my pc.
Can it be the charger? No name car charger, pc USB cable?
Can it be any sw?
Please, help! Thank you,
IZ
I think its the issue with ur battery coz in ur earlier case and the newer one ur battery was common which had the same problem not with ur sd card , try use with ne of ur friends battery for a day the things will pretty much b narrowed down with the problem .
Hi there,
First I apologize about my poor English, I am Brazilian and should speak portuguese, but this is the best forum ever... so I'll try my English
My story:
Four days ago my 1,5 years old 9100 running the WM6 NTS was working perfectly, the best device I ever had. But, at night, I removed the battery to get the SIM card and then I put the battery back but did not turn on the phone. I used the SIM card in another phone during the night. I was afraid to lost it.
In the morning, I removed the battery again, put back the SIM card and then the battery. When I tried to turn it on, nothing happened, just like as if it was without any power. I was surprised, because I had fully charged the battery in the night before and before I first remove the battery, it was about 80% of power. So, I decided to try to recharge again, but there was no lights on. I left it charging for about 10 minutes and got nothing.
So, as I was leaving home, I put the 9100 in my pocket, after a few minutes I tried to turn it on again and it worked. The battery meter was showing about 80%.
Ok then… It worked well on Monday. But when I woke up yesterday morning (Tuesday), the phone seemed to have self-restarted during the night. So, I typed my password and it started working well again. I checked the battery meter and it was showing about 40% of charge. After a few minutes the phone seems to be totally dead. I tried to charge it again and after 2 hours I got nothing, it was still dead, did not turn on and there were no lights on.
Later on that day, I got a multi-meter and checked the battery tension. With the positive on my left I could check that measuring the power with the wires on the 1st “slot” and on the 3rd on, I get 3.47V. Measuring the 1st with the 4th I get 3.63V and measuring the 1st with the 5th or 6th I get 3.75V. Check what I mean at http://webtennis.rg3.com.br/qtek_9100/battery.gif.
I tried to remove the battery, then put it back and then turn it on again… It started, but in a few seconds, when was showing the OS, SPL, etc… it went off. I tried that again; it started, loaded the OS and went off. Once again I tried this, but with the power cable on, so it started but in seconds was off again.
So I thought “that might be a bug, maybe if I run the update utility it will work”. I started the phone in the bootloader mode, but before I connect the USB cable and start the RUU the 9100 went off. A few more times tring to remove the battery and starting it again, it went off and never came back again!!
I plugged the power cable on the wall and on the phone and there were no lights on, but I could feel the battery a bit warmer, just like it used to get. I left on the wall all night long and today in the morning still nothing. I removed the battery for about 30 minutes and got nothing, neither the screen with the OS, SPL, IPL…
Now I am despaired, don’t know what to do, no clues. I am in Brazil and don’t know where I can take to be repaired and have no plans to get back to Canada or Europe for the next 3 months.
Can you help me with this problem? I love my phone and want it working again.
Thanks for all your help.
Battery problem...?
It seems as thought you may be having a problem with your battery, not your phone. Try buying a battery off eBay, they are pretty cheap, and that should tell you what the problem actually is.
Or if you know anyone that has a wizard, try your battery in their device. If the problem is still appearing, then you will know that you just need a new battery.
Battery or charger ?
I agree with zakhir_n, it sounds like a battery issue not the phone. My friends MDA battery died after 2 months of use, so you can never be sure. We swapped batteries and revealed it was his battery not taking a charge.
Next check that you are using the original charger. I went away on business and grabbed the nearest charger for my 8125. Needless to say I grabbed a Motorola charger and it refused to charge the dead battery. Make sure you have the original charger, as it MUST say 1000ma or 1Amp output on the plug. The Motorola one I used was only 500ma or .5Amp and it was unable to recharge a dead 8125 (MDA) battery.
New status: WORKING
Hi there,
Thanks for all the posts.
Well, I checked my charger and it is a 1A 5V and my battery gets 100% of charge.
This is what I did:
Fully charged the battery, removed it for about 1 day an then I turned it on. Surprise!!! It was working and worked for 20 minutes and went off again e seemed to be dead.
Once more I the same thing but this time I flashed it with an official ROM. Fully charged the battery and removed for about 1 day. When I tried to turn it on, it worked as it was new.
So I flashed it with the WM6 Core 2.0n. It worked perfectly. When the battery got 80% of power, it restarted itself for several tines.
Now I bought a new battery and it is working very well, no problems till now. Guess you were right… I really had to change the battery.
Thanks for all the help and sorry about my English!!!
Regards,
Arthur
Nooooooooooooooooooooo
Hi there… Got the worst birthday present ever!!! Today I woke up and my QTek 9100 wasn’t working.
I got a new battery, when I put it on my phone it was 54% of charge. I used it till it gets 13%, then I fully charged it with my computer’s USB cable. Used the phone for 1 day and the battery was again around 80% of charge (just like the other time). I put it on “flight mode” went to sleep. When I woke up……. it was not working anymore, I put back the old battery and got nothing.
Now it is with the new battery being charged with my wall charger (1A 5V), but there is no lights on.
I already tried to run the WM5, tried a new WM6, checked the charger, replaced the battery and none of this seems to solve my problem… Do you know what more I could try? Do you know where I can send it to fix in Brazil?
I don’t know what to do… I already sent e-mails to QTek and to HTC and after 1 week got no answer…
Thanks for all the help!!!
Hi, wonder if anyone is experiencing the same problems I am having.
When the phone is in standyby (screen off) the phone goes to sleep and I struggle to get it to restart. Previously removing the battery and pressing the soft reset a number of times and then re inserting the battery the pressing the start button has got it to restart but as time has gone on it is happening more frequently and becoming more difficult to restart.
The last time it occurred (Sunday Morning)I could not encourage it to restart. I had heard that you could run the phone with the mains connected and the battery missing, so I gave this a try and noticed the start button led illuminte orange and the phone vibrated, I then went to place the battery back in and noticed that the phone stayed on its booting cycle until the battery was fully inserted and then everything stopped.
I tried again the same occurred but this time I held the battery on an angle such that the battery was connected to the three connectors on the phone but not inserting the battery completely and everything worked fine.
Then pushed the battery all the way home and the phone stopped, I noticed that on the back face of the battery and on the back of the phone there are an additional two terminals / contacts and it seemed that when the battery made contact it stopped the phone. I now have a post-it note covering the terminals in the phone with the battery fully inserted and it works perfectly and has not gone to sleep once for the last 24 hrs. I have also charged the phone successfully so proving that covering these contacts does not effect the charging.
Has anyone else experienced similar problems?
What are these terminals for?
Am I best sending the phone back to HTC?
Any help would be appreciated.
Come on guys can anyone help I don't know what to do
Any suggestions
Send it back..
I would.
You have paid so much for it that it should work without using tricks.
Exchange it for one that works, before you put too much work in it
Sounds like you have a hardware problem with either the battery or the phone. Have you tried taking to a mobile shop and using a different battery?
Otherwise I would return it and get a repelacement device
ok here is the problem.
4 nights ago i forgot to plug in my hd2 while android was running and the battery died.
the next morning i went to turn it on and the screen no longer turns on but the phone does boot. the battery doesnt charge, status light doesnt either, end key doesnt work, when i answer calls no noise can be heard or made.
any hope?
Im guessing you cant run bootloader?
Maybe this is a warrenty jobby
If you know someone with another HD2, Try swapping the battery.
chrisizzle492 said:
ok here is the problem.
4 nights ago i forgot to plug in my hd2 while android was running and the battery died.
the next morning i went to turn it on and the screen no longer turns on but the phone does boot. the battery doesnt charge, status light doesnt either, end key doesnt work, when i answer calls no noise can be heard or made.
any hope?
Click to expand...
Click to collapse
does it enter in bootloader mode?
retry flashing wm rom+radio
chrisizzle492 said:
i went to turn it on and the screen no longer turns on but the phone does boot. the battery doesnt charge, status light doesnt either, end key doesnt work, when i answer calls no noise can be heard or made.
Click to expand...
Click to collapse
Hi Chris,
Please eleborate/clarify your OP, because I don't think anyone gets this... At least i don't! You say the screen doesn't turn on but the phone boots?! How do you figure that? Your device is actually on because you can receive/answer calls!?! :S
Sounds like your device has just BSOD (Black Screen of Death) which is discussed quite a lot here. Just press reset button or pull the battery (please tell me you have tried that before...).
If your device IS NOT powered on, please try this:
Does the device vibrate shortly when pressing the End-button? If so you should leave it connected to the charger for longer. If battery has drained too much it takes a while for the device to allow it to power itself up (prevention of overdrainage, which Lithium-batteries don't like very much).
Do you charge through USB, or with the supplied charger? I've had this before trying to charge it with a (different brand) microUSB charger. Turned out most chargers only give out 500mAh, whilst my normal charger (and car-charger) give out 1000mAh i believe. That might help.
You can order a cheap replacement battery from China (i got mine with dockingstation), which is already charged about 60% (for storage purposes).
BTW if your problem is fixed, please add the prefix [FIXED] or [SOLVED] to your topics title.
shufflez said:
Hi Chris,
Please eleborate/clarify your OP, because I don't think anyone gets this... At least i don't! You say the screen doesn't turn on but the phone boots?! How do you figure that? Your device is actually on because you can receive/answer calls!?! :S
Sounds like your device has just BSOD (Black Screen of Death) which is discussed quite a lot here. Just press reset button or pull the battery (please tell me you have tried that before...).
If your device IS NOT powered on, please try this:
Does the device vibrate shortly when pressing the End-button? If so you should leave it connected to the charger for longer. If battery has drained too much it takes a while for the device to allow it to power itself up (prevention of overdrainage, which Lithium-batteries don't like very much).
Do you charge through USB, or with the supplied charger? I've had this before trying to charge it with a (different brand) microUSB charger. Turned out most chargers only give out 500mAh, whilst my normal charger (and car-charger) give out 1000mAh i believe. That might help.
You can order a cheap replacement battery from China (i got mine with dockingstation), which is already charged about 60% (for storage purposes).
BTW if your problem is fixed, please add the prefix [FIXED] or [SOLVED] to your topics title.
Click to expand...
Click to collapse
i have restarted many times.
i use the wall charger.
but why would the phone boot but not turn on the screen or have the mic work?
remove your sd card and the battery. you may have to hit the rest button on the back after you plug the battery back in as well, but as long as you have the sd card out it should come back on. try plugging the phone into a charger and then remove the battery as well sometimes it'll wake it up so to speak. it's just a matter of playing with it. mine did the exact same thing and i freaked out for a little bit.
now if after all this it doesn't work and you've played with it for a while then yeah, best of luck to you =\. but whatever you do in playing with the battery and the charger, keep the sd card out until you can boot into winmo.
EDIT: never mind, i thought the phone wasn't booting. i misunderstood, but i went back and reread the original post. try reflashing your rom if you're in winmo and experiencing those issues. or take the sd card out and reboot.
i would suggest making an backup, as your phone turns on you should be able to estaplish a remote-connection with some (3rd-party-)software and do a hardreset.
if this wont work i would recommend setting it back to factory default (revert hspl if you have one and install stock rom) and send it in for warranty.
seems to be some major problem...
All this steps should be possible without screen turning on (working touchscreen may be needed for backup, but flashing doent need screen input)
if drive-mode is default for your usb connection and holding you from flashing you can do a hardreset and afterwards active sync will be default again and you can establish an active sync connection and flash
check if any of the pins that contact the battery are bended or broken, try to avoid removing the battery when you have to reset your hd2 because the pins are fragile
similar thing happened to me just last night!
I tried the jmz dual boot last night and I was nearly out of battery. I didnt look at any instructions I just installed it and restarted the phone to check out the new toy. it finally got done loading I chose android right away and I was walking towards the bedroom. when I went to see if android had fully booted and plug in the phone I had nothing! It was off. I decided that the battery must have died so I tried to turn it on and all that happened was the tmobile flash screen came up for a second and then it went right off, I got so desperate that I was going to do a hard reset but that wouldnt even work! the boot loader screen would just shut right off. I was suggested to try another battery we had at the house and bang it fired right up I took a wiff of my other battery and I dont know what happened but I think I let the magic smoke out cuz it is fried!
chrisizzle492 said:
ok here is the problem.
4 nights ago i forgot to plug in my hd2 while android was running and the battery died.
the next morning i went to turn it on and the screen no longer turns on but the phone does boot. the battery doesnt charge, status light doesnt either, end key doesnt work, when i answer calls no noise can be heard or made.
any hope?
Click to expand...
Click to collapse
hello friend...i have a problem similar to this. basically when my phone is in android which i use alot if it dies in android, when i reboot it it will turn on for about a second to see my splash screen then turn itself off (the battery is obviously flat). so i plug my charger in and it stays on now but doesnt indicate charging....i boot it into windows mobile and the batt just stays at 0% but its still working. however once i unplug it it will die.....its like the battery is not in the phone. luckily i have two batteries and a dock which charges batteries, so i replaced the battery and everything works fine. once the battery that died in android was fully charged i tried it again and it was fine.................im guesing the moral to this story is dont let your phone die in android mode
I do notice my HD2 runs hotter while in android than while it runs in Windows.
I am not sure if that's an issue to this, which is why I never mentioned about it being hotter. Although my HD2 is noticeable hotter, it never gets to a point that I think I should unplug the USB due to overheating concern...
Just a few inputs from passed experience
I use TMOUS Stock 2.13.531.1 WWE ROM
2.12.50.2_2 radio (not stock)
k going to tmobile today to see if they have any extra batteries i can try.
then ill update
i went to tmobile. and while i was there i noticed the screen was turning on but very dim without backlight (barely noticable). but the rep helping me did not notice and i let it stay that way because tmobile is sending me a new refurbished phone as long as i send the old one (and the rep was totally cool he uses xda also and said they wont check my software and if they do they wont ask for the phone back). he also let me get insurance in case this happens again, instead i will just say its lost. so i basically killed 2 birds with one stone
Hello,
please help me with an advice: since today afternoon, my HD2 (European type) looks dead... I have an Android NAND ROM (with sense, I think from CM7 series, but I don't remember anymore, cause it worked perfectly since a few months). Suddendly, as I wanted to recharge the battery today afternoon, I've observed that the LED indicating the charging is not on! As I've tried to turn it on (wake up), nothing happened, black screen, no LED, no buttons light. I have put out the battery and back in, tried a reset (red small button near the battery), but it simply don't want to turn on! I have checked the charger with another HD2 from a friend and the charger is ok... What can I do about it? I have really no idea what's going on , cause there is no reason for such a behaviour (like bad flashing trial or similar).
Thank you in advance for every help!
Conrad
...nobody?
I want to add that if I connect it with my pc through the usb cable, nothing happens as well... and my pc won't recognize it (no reaction at all)...
Please, nobody else had such problems?
Your friend has hd2? Try their battery, if it works your battery is flat (can't charge when off when magldr installed)
If the other battery doesn't work check battery pins carefully.
Thanks for your reply, samsamuel.
I have already tried to use other battery, but it doesn't change anything. What do you mean with "checking pins"? The battery contacts, on the battery and on phone are looking very good (the phone is only about 7 months old)...
Sometimes one of the three little pegs on the phone that the battery presses against gets bent.
What about your battery in friends phone?
Other than flat battery or bent pins I can't think of anything else except something serious blew on the mainboard.
The battery works well in my friend's phone (has about 48% capacity). I have also tried his battery in my phone, with no success.
How can occure such a major hardware problem, without any reason?
Sorry, no clue. Random hardware failure? Crash causing hang and overheat? Someone messing with it whilst out of the room? Power surge? Got warranty?