Hi, wonder if anyone is experiencing the same problems I am having.
When the phone is in standyby (screen off) the phone goes to sleep and I struggle to get it to restart. Previously removing the battery and pressing the soft reset a number of times and then re inserting the battery the pressing the start button has got it to restart but as time has gone on it is happening more frequently and becoming more difficult to restart.
The last time it occurred (Sunday Morning)I could not encourage it to restart. I had heard that you could run the phone with the mains connected and the battery missing, so I gave this a try and noticed the start button led illuminte orange and the phone vibrated, I then went to place the battery back in and noticed that the phone stayed on its booting cycle until the battery was fully inserted and then everything stopped.
I tried again the same occurred but this time I held the battery on an angle such that the battery was connected to the three connectors on the phone but not inserting the battery completely and everything worked fine.
Then pushed the battery all the way home and the phone stopped, I noticed that on the back face of the battery and on the back of the phone there are an additional two terminals / contacts and it seemed that when the battery made contact it stopped the phone. I now have a post-it note covering the terminals in the phone with the battery fully inserted and it works perfectly and has not gone to sleep once for the last 24 hrs. I have also charged the phone successfully so proving that covering these contacts does not effect the charging.
Has anyone else experienced similar problems?
What are these terminals for?
Am I best sending the phone back to HTC?
Any help would be appreciated.
Come on guys can anyone help I don't know what to do
Any suggestions
Send it back..
I would.
You have paid so much for it that it should work without using tricks.
Exchange it for one that works, before you put too much work in it
Sounds like you have a hardware problem with either the battery or the phone. Have you tried taking to a mobile shop and using a different battery?
Otherwise I would return it and get a repelacement device
Related
Soft reboots about 1 time per half hour now. Seems to have a hard time coming back to life after shutting down--flickering screen also the orange charge light goes off. Just happened again. This sucks.
Could be related to the charging function??
Did you installed any suspicious software lateley?
Have you tried a hard-reset? (do a backup first)
Now its hard rebootng by itself.
Its hard rebooting byitself now.
No new software. Looks like a trip to the shop where i bought it for service.
Pressing the power switch does a hard boot now.
Checking now the reset button--could be jammed.
On about the 10th hard reset--every time it completes installing and thenas soon as i press the on/off button it goes haywire
-or even before presing the buttton.
i have a similar problem, but i turned out to be that:
one my battery is dead, i cant recharge (charger at home)
i plug an external charger that uses 4 AA batteries...
it works fine, BUT when those 4 start to die, the xda
keep softreseting, somtimes even b4 it fully get booted.
so... check your main battery, maybe its dying on you!
Interesting!!
Took the unit to the shop today--they played around and at one point insisted that it was my sim card that was causing the problem.
Finally could see that the secondary battery had gone to 0% and was not recharging.
So in had to leave it there for extended service. Had to buy another mobile phone to use as a backup--bought the smallest thing i could find as I will use it at times i dont want to lug around the xda.
...you know, that could be true too, there is a small switch by the sim card, that if not pressed firmly, it resets the device.
a common problem if you remove the sim card often.
Hey guys.
I'm experiencing some problems with my Touch HD. When I get it to start I'm really happy with it and every program runs as it should.
My problem is the battery or something like that. I can have the battery power at 70% one second and the next the phone is telling me to either charge the battery or the device will shut down. I try to start it again but at the start screen it says Battery level to low, your device will shut down.
When I try to charge it the LED under the power button will show a solid amber light, telling me that it's charging, for about 7-9 seconds and after that it will either start flashing between amber and green light or just turn off.
I've tried having it like that over night and try to start the phone in the morning and the same message appear on screen, "Warning! Battery level to low! Your device will shut down!"
Read in some other post about someone who had a similar problem, but not quite the same, and that was resolved by removing the battery, plug in the USB cable for a few seconds, disconnect everything and then put the battery back in and start the phone. This works for me about 30% of the time. When it works the battery shows about 60-80% power.
I've tried a hard reset and I've tried to contact HTC without any success. Any suggestions from you guys, you seem to know almost everything there is to know about these phones.
Thanks.
/Markus
Have you tried keeping the battery out for a day?
When I got my phone, the first 7 charges I turned the phone off and charged it all the the way up (to get the calibration accurate). Now the battery life is excellent, I can use it for couple of days without charging.
You should try returning the phone, seems it is fine software wise. Can you use the phone with the charger in? If yes, then there is probably something wrong with the battery or the hardware that is interacting with the charging.
I've tried keeping the battery out for about 24 hours but it didn't help. I can't start the phone when I have it plugged to the charger. I'm going to return it today and see if they can just exchange the phone in store or if they need to ship it somewhere to be repaired
Thanks anyway.
Sounds like a defective battery to me...
That's a good idea, better to get a new one.
crapforbrains said:
Hey guys.
I'm experiencing some problems with my Touch HD. When I get it to start I'm really happy with it and every program runs as it should.
My problem is the battery or something like that. I can have the battery power at 70% one second and the next the phone is telling me to either charge the battery or the device will shut down. I try to start it again but at the start screen it says Battery level to low, your device will shut down.
When I try to charge it the LED under the power button will show a solid amber light, telling me that it's charging, for about 7-9 seconds and after that it will either start flashing between amber and green light or just turn off.
I've tried having it like that over night and try to start the phone in the morning and the same message appear on screen, "Warning! Battery level to low! Your device will shut down!"
Read in some other post about someone who had a similar problem, but not quite the same, and that was resolved by removing the battery, plug in the USB cable for a few seconds, disconnect everything and then put the battery back in and start the phone. This works for me about 30% of the time. When it works the battery shows about 60-80% power.
I've tried a hard reset and I've tried to contact HTC without any success. Any suggestions from you guys, you seem to know almost everything there is to know about these phones.
Thanks.
/Markus
Click to expand...
Click to collapse
switch off wifi, install Advanced Config, select all power management enabled
and try again. i also had the situation that my hd took 1550 mA. so the battery was sucked empty within several hours. now everything runs perfect...
Have exactly the same problem
I have exactly the same problem. One moment the phone works and charges fine and the next it shows irratic battery levels and eventually needs to be shut down. Following the shutdown you get the 'Battery level too low' message on startup, right after the Smart Mobility screen. In my case I think the problem mostly started when the phone was either just connected to a PC using the sync cable or when trying to top-up the charge using the wall charger. I also noticed that when the problem appears the plug symbol would appear (indicating it is charging) or sometimes not and then when checking the battery level, the indicators would actually go down sometimes losing 2 or 3 at a time until there is only 1 left and the phone says it needs to shut down. Pluging in the wall charger does not help as the LED indicating the phone is charging only stays on for a few seconds.
Now, I had many trials with removing battery, sim card, memory card or any of those in combination and sometimes these seem to work, but I think the key is the temperature of the phone. Every time I went to the car to drive home, where it was cold, the phone would start charging again, when just before that it would not react to anything all the time I was in the warm office.
I have now contacted HTC and am sending it to their repair centre tomorrow. Hopefully this is recognised as a fault and I will get a replacement. BTW, they arranged for a free courier pickup. Not bad, but the key for me is that the phone is being replaced as I really like the phone.
Update: Got a replacement after 1 week
Got my replacement phone today and hope that this time I have no further problems. I also had to return my previous one with a screen problem (see my post here http://forum.xda-developers.com/showthread.php?t=439410&page=2).
Everything went quite smootly and I liked the offer of a free of charge UPS pickup, so the only complaint I really have is that HTC send me a new phone but no replacement screen protector. Just the original screen sticker (the one with some writing on it) had been stuck on. It was in a bit of state like it had been taken off and put back on several times. I just called them to send me a replacement screen protector, but I don't hold my breath to get one. Probably end up buying it from the website.
Hi there,
when I woke up this morning, I hit the power button to switch on the display, in order to see, if there are any emails. However, my HD2 would not switch on. Panically, I connected it to the power cable - no light on top. Aaah... What happened? Yesterday, in the evening, everything was totally fine, everything worked, no problems so far.
Then I took out the battery, put it back in and then the HD2 started up again. Thank God! The battery was still at 80% - so, I am still wondering, what happened to my phone tonight.
Do you have any idea? Did you have a similiar problem?
My blackberry had same issue like your. I replaced the battery, and problem solved. If it's happen to your hd2 again or more times, try to replace battery.
Is it possible you dropped or knocked the phone when you put it to sleep
the night before and dislodged the battery ?
it's probably just a "sudden phone death" problem like it has been first pointed out several months ago in this forum... relocating the battery to force a reboot usually works
Something within Sense or WinMo likely crashed whilst the phone is in standby and it wont recover without a battery pull or pressing the reset button (red one under the battery case).
Updating to another ROM/Radio can remove these problems.
Hey guys, my herald suddenly started acting weird. It was working fine. Had occasional battery problems (like immense battery drain) but suddenly I took out the battery, reinserted it and it didn't switch on. I kept pressing the switch on button but to no avail. I attached my mobile to the data cable to check if this was a problem with my rom rather than the battery. I accessed the bootloader by soft reset and used romupdateutility to hardspl it. When I switched it back on the "Cannon Yang" sign appeared and the cell phone switched off. Also, when in bootloader, if i took out the charger or the data cable, the cell phone switched off by itself. It was working fine a few hours back though. So I went to purchase a new battery, got a hold of one, it was a bit bigger than Herald's original battery but could fit in. It's running fine, just that the back cover won't fit properly, but one problem, when I charge this battery, it doesn't charge rather the "Main Battery" says Unknown. Same thing happens when I connect it via data cable. Is there any way I can use my old battery again? What might be the problem? The phone barely switches on and when it does, it switches back off after the Cannon yang logo. With the new battery, the phone is working but the battery won't charge or rather would show the main battery as Unknown. I'd be grateful is someone could help me on this. Thanks =)
Buy a new battery. Sounds like it's dead. Just got 1 couple months ago for less than $5.00. Where did the other battery your using come from ? Better make sure it's the same specs as the other.
I wonder what the hell happened to my phone this morning, I thought it was dead. This morning at 4am, I pressed the home button, the clock and date were there as usual on the lockscreen. But there was no lockscreen, just a completely black background. I tried swiping it, nothing. Pressed the power button and the phone became completely dead, nothing happening, couldn't even get the time and date back. Connected to mains charger, nothing, no icon. Left it overnight till just now. Pressed power button, nothing. Connected to USB, nothing. Took battery cover off, removed sim card ready to put back in my old phone. Removed battery which was firmly in and then put battery back in after a few seconds. Everything fired up fine and it said 100% battery charge since obviously charging overnight.
Something up with the battery connection? It's not like the battery was loose in the compartment, it was slotted in as it should be as far as I could tell since I installed it when the phone was new 2 weeks ago. Yet removing the battery and putting it back seemed to cure the issue.
Seems it was a crash my phone experienced. Normal to have crashes or faulty phone? Only have launcher pro installed, no rooting, no drops, knocks or shocks to the phone.
Strange problem you had. I've had several crashes already, but all the ones that involved the phone itself crashing resulted in automatic reboots. I have a lot of stuff installed, but most of the time it's a game that'll crash it.
you could have solved this problem much earlier honestly.
in such cases it is very common to first take out the battery, wait a while and reinsert it. would have brought you the same solution in probably 10 minutes
v1rtu4l said:
you could have solved this problem much earlier honestly.
in such cases it is very common to first take out the battery, wait a while and reinsert it. would have brought you the same solution in probably 10 minutes
Click to expand...
Click to collapse
Well if I'd known to do that straight away, don't you think I would have done?
now you know
Proof? The sgsll really IS the son of god ! )