Database Users

my atrix locks up

i have had my atrix for 4 days now and its locked up 3 times were i had to take the battery out to restart it anyone else have this problem anyone no how to fix it or should i return it for a new one

kga943 said:
i have had my atrix for 4 days now and its locked up 3 times were i had to take the battery out to restart it anyone else have this problem anyone no how to fix it or should i return it for a new one
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Click to collapse
Did you install any applications from the market? Is your phone freezing while a certain application is open or does it freeze even on the homescreen? If you have a lot of applications installed try to deinstall and look if it becomes better. If not try a factory reset. If it still freezes than return it for a new one.

Would you mind saying what you were doing when it locks up?
If it's during Music, it doesn't actually lock up, it just shows a black screen for about half a minute. Everything still functions, it just doesn't show.

Two times trying to answer a call the screen would not unlock nothing would work I had to take the battery out and just todayit was sitting on my desk and it would not turn on when I tried to use it
The green message light was on very dim and I had to take the battery out
Sent from my MB860 using XDA App

I have a feeling there is a bad batch of units out there.
Try factory reset and see if it continues to lock up, if it does, return it for another.

kga943 said:
Two times trying to answer a call the screen would not unlock nothing would work I had to take the battery out and just todayit was sitting on my desk and it would not turn on when I tried to use it
The green message light was on very dim and I had to take the battery out
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
Sounds like a broken phone. Try a factory reset (if you return it they anyway ask if you did that) and if that won't help get a new one....

kga943 said:
Two times trying to answer a call the screen would not unlock nothing would work I had to take the battery out and just todayit was sitting on my desk and it would not turn on when I tried to use it
The green message light was on very dim and I had to take the battery out
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
Same thing happened to me yesterday, the light was very dim green and the phone did not respond until I pulled the battery. It hasn't happened again.
I've already had to replace my Atrix for another issue. Right now my confidence in this phone is not very high, but it is brand new. Lots of issues will probably pop up and be fixed via software updates- at least I hope thats the case.

It really feels like all the issues people are having with this phone are software related. Maybe motorolla will just cave and give us gingerbread with no blur

I've had the same problem while playing music...over the past 3 days after about 30 minutes of tunes it'll lock up and after another 5 reset itself...i've done the reset after the second and it still does it...i'm bout to take it back and exchange it...i expect glitches but damn.
Motorola Atrix (stock)
AT&T Fuze (Energy.RAPHAEL.21916.Sense2.5.Cookie.2.0.sencity)

I have had the issue happen 2 me twice in 3 days, the last time was when adding the note widget to screen. It was not completely locked up just the touch screen, i could press the power off button but the touch screen would not let me shutdown

something you might want to try if a factory reset doesn't work would be a reinstall from the recovery menu.
power your phone off
hold the down volume key and the power button
release the power button once the phone begins to boot
keep holding the down volume button until you see "fastboot" at the top of the screen
now be careful, the down volume button navigates through the boot options and the up volume selects one
so press the down volume button until you come across "android recovery"
once you see it press the up volume button to select it
once you get to the screen with the exclamation mark tap the bottom right of the touchscreen, this should pop up the recovery menu
select wipe data/factory reset
let the phone do it's thing
good luck
I've seen this resolve some audio codec issues that were causing the phone's mic to not work, dunno if it'll work for your issue but it can't hurt to try.
best of luck
bl4ck0ut

I have found a fix for my lockup issue. If the screen is on and lockup (no touch screen) press the power button 2, turns off the display and turns it back on and everything continues to work fine.

mrlinux11 said:
I have found a fix for my lockup issue. If the screen is on and lockup (no touch screen) press the power button 2, turns off the display and turns it back on and everything continues to work fine.
Click to expand...
Click to collapse
I have the same problem (screen randomly locks up once or twice a day, buttons dead) and have found the above "solution" to work perfectly, also. The problem however is that pressing the power button twice and unlocking the phone is not exactly elegant especially if the screen locks while you are trying to answer an incoming call.
I changed my battery settings to "performance mode" as I read somewhere that that might help. I will let you know if that seems to resolve the issue.

Changing battery setting doesn't seem to do anything. I still get my share of frozen/locked up screens a few times a day. Still have not figured out how to replicate the behavior. It really does seem random.

I've been suffering from this as well, I'm going to try to exchange my phone and see if that helps.

Exchanged my phone today. So far I haven't seen any locked/frozen screen issues. I am relieved. Maybe there are just a few bad units out there.
Also for what it is worth ... the lady at AT&T told me that taking out the battery while the phone is on would fix it. Since I never figured out how to replicate the behavior I couldn't verify that her suggestion would indeed actually fix the problem and demanded an exchange anyways.

atrix does lock up and have glitches
lock up glitch:
While in standby (screen black), it locks up. You obviously don't know when exactly it happens as it's lying around in standby. When you press the powerbutton to wake it up, nothing happens. You can try what you want, long press, several presses, just dead phone. As if the battery losts juice, but 2 times it happened and the battery was above 50%.
Tired to connect the charger while in that lock-up state. Nothing happens The notification light remains black as well.
The 2nd time this happened to me, I had the idea to call myself and see if just the powerbutton has a glitch and the phone is actually running just remaining in standby with a black screen. But nope, the phone didn't ring or wake up.
Only way to recover is to take the battery out.
I didn't mess with my phone and was very careful in which apps I installed. The only ones I have are very populoar 4+star apps:
extended controls
easy profiles
the other apps are most of the time not even running:
photoaf, vignette, imdb, nytimes, fb, skype, pandora, screen filter, droid light, prozoom5x camera
No games at all installed...
The 2nd glitch that happened to me a couple of times is that the finger print sensor is not working: It doesn't display any message as in " did not verify, too short, ..." it's just dead, the only way to get in is to punch in the number code.
This is typically fixed after switching the phone off fully.
Of course skype also doesn't work on my atrix (well known mic issue)

It happened to me as well. I had installed some apps but when it froze it had been off (the screen that is) so it was sitting then when I tried to open it by pressing the power button the green light came on but it would not wake. I removed the battery, replaced it then it did the same thing again (including the green light). I removed and installed the battery once more then it was fine. It must have been something in the backround but not sure as to what that was. Hasnt happened again though.

pedroosan said:
lock up glitch:
While in standby (screen black), it locks up. You obviously don't know when exactly it happens as it's lying around in standby. When you press the powerbutton to wake it up, nothing happens. You can try what you want, long press, several presses, just dead phone. As if the battery losts juice, but 2 times it happened and the battery was above 50%.
Tired to connect the charger while in that lock-up state. Nothing happens The notification light remains black as well.
The 2nd time this happened to me, I had the idea to call myself and see if just the powerbutton has a glitch and the phone is actually running just remaining in standby with a black screen. But nope, the phone didn't ring or wake up.
Only way to recover is to take the battery out.
I didn't mess with my phone and was very careful in which apps I installed. The only ones I have are very populoar 4+star apps:
extended controls
easy profiles
the other apps are most of the time not even running:
photoaf, vignette, imdb, nytimes, fb, skype, pandora, screen filter, droid light, prozoom5x camera
No games at all installed...
The 2nd glitch that happened to me a couple of times is that the finger print sensor is not working: It doesn't display any message as in " did not verify, too short, ..." it's just dead, the only way to get in is to punch in the number code.
This is typically fixed after switching the phone off fully.
Of course skype also doesn't work on my atrix (well known mic issue)
Click to expand...
Click to collapse
strange, skype worked for me... oh well.
did you ever find a solution for the lockup issue, have the same thing, very frustrating but not as frequent as you thankfully.

My Atrix started to freeze up when I undervolted the CPU using SetCPU and I would have to pull the battery out and restart it. I increased the voltage settings and it hasn't locked up since, so if you have undervolted your CPU and your phone is locking up, you should increase the voltages.

Unlock screen issues

Anyone else having this problem,
Sometimes when I get to unlock screen and swipe across it doesnt react to it the first time and I have to do it again.

Yes. Many, many times. I resolved this by downloading an app that gets rid of the bar from me, so now I press home. Unfortunately this means I have no security on my phone. Yay!

Yea; I mean how much of a problem is it though? I guess it takes a second sometomes to initialize the scanner.
Rooted/ROM Captivate (For Sale)
Rooted Atrix

I am not talking about the finger printer reader, also at work I have about 1 second to check phone, so it just gets annoying when I spend that one second trying to get passed the lock screen

Oh! Yea that happens to me sometimes as well; I hate it.
It also "confuses" me when I slide it but there's nothing really being slid you know? Just the color.
Rooted/ROM Captivate (For Sale)
Rooted Atrix

Never had a problem with slide to unlock.
The finger scanner though, you have to remember at what angle and what direction you scanned in. Finding a comfortable swipe is better than trying to get a correct register. It's kind of like practicing golf swings.

I didn't have this issue till I did a factory reset, now the lock screen is soo slow.
Sent from my MB860 using XDA App

Was going to say same thing. I did my 1.5.7 update a little bit ago and really having seconds from when I hit the power button until my screen wakes up. I can actually hit the button and scan my finger before it comes on. Anyone else having this type of slowdown?
Sorry for bringing up a old thread but kinda based on what I am dealing with.

My Atrix keeps waking itself up after putting it to sleep and STAYING on...
It is killing the battery life. This has only happened since the update...
Solutions?

I had that once before on my old build. Not sure what did it but it did end up stopping after a little bit myself. I think it was an app that was doing it

Spinstorm said:
My Atrix keeps waking itself up after putting it to sleep and STAYING on...
It is killing the battery life. This has only happened since the update...
Solutions?
Click to expand...
Click to collapse
I would check to see if any apps are causing your phone to wake up; I remember this happening on my Captivate last year. I don't remember what the problem was but I knew it stopped after a week or so.

Something I have noticed with 1.5.7 the supposed fix to allow the phone to sleep while charging was a sinple change in the setting under development. I also have noticed when you place the phone on the charger if the lock screen is up and you are using the fingerprint scanner. you can never ( or should I say rarely) get it to stay asleep as it keeps reading the button press as a finger swipe. The only solution I have found is to make the the phone is on the home screen and press the button to make it sleep. then it stays asleep

I have had things like this happen to me, for a while I was using GingerBlur and I thought thats why the phone was glitching but when I went back to stock I had it glitch like this a few times on me also... I almost feel like my Atrix is running a beta...

I have not had any issues with the slider itself but i have observed this for a few days now. When i slide to unlock the screen, it goes directly to the contacts page and just freezes for a while. no other buttons work except hitting the home button and then ot works as usual. Any pointers? i recently rooted my phone and flashed it with the Alien rom [build #4 - 2.6.32.9]

remap da evo? Volume key stuck?

I have a evo which I had rooted and left everything stock on.Suddenly the down volume button wants to engage at any given time and for extended periods of time...in call,while on home screen,when the screens off...doesnt matter engages volume down and doesnt stop..
So I thought maybe unrevoked wasnt installed so clean,since this happened the first time soon after rooting.I hoped totally wiping the phone(caulkins) would fix this button issue,which is HELL in the bootloader....AFter a full wipe and stable cyanogen7 all seemed well! the problem was gone...So I figured cool,must been some software issue.Now its back a week later,I walkd in room to see screen on battery drained and phone just vibrating away.
So I switched to armons recovery,wiped dalviks and caches...no luck so I decided I would remap the key.I got a remapping app and it didnt have a way to DISABLE the key only remapp it to another function.Needless to say any such function being pushed 100 times a minute isnt much a fix.I tried a volume blocker app which just popped up every ten seconds asking if i confirm the volume change....
I am debating on opening the phone up and seeing if its a physically stuck key...However due to the fact that I can make it happen by turning screen off then on to me says its not an actual hardware button issue...
I have an evo I use for cellular service...which I dont much mess with,this one is wifi only and running cyanogen7 and latest godmode kernel...its weird how it worked great for a week never a problem and now Im stuck in a scrolling out of control bootloader...because when i powered off lol the down button engaged while turning back on....very frustrating...
Can I DISABLE this key?

just a question. Have you tried going into recovery and running a test on your keys?
sent from my Supersonic Evo 4G

Screen Bug

Hey guys, I seem to have a problem with my A4g.
Basically, once in a while, the screen starts to press on its own. Usually towards the middle of the screen, so if i go to text message, keys such as "F" and "S" get rapidly hit on their own! Turning off and on the screen helps fix it, but sometimes i need to restart the phone altogether.
Anyone else having this issue?
I'm on Gingerbread with Unlocked bootloader and rooted but this problem has been around since i got the phone.

we'll need to know a little bit of information on your phone.
are you running stock software? (for instance, i'm using Ninja Speed Freak 0.4.5 and Faux's custom OC kernel)
have you dropped your phone recently?
has your phone gotten any contact with water recently?
do you have any suspicious third party apps installed?

bigdog_nick said:
Basically, once in a while, the screen starts to press on its own. Usually towards the middle of the screen, so if i go to text message, keys such as "F" and "S" get rapidly hit on their own!
.
Click to expand...
Click to collapse
OMG! its like a spirited game!!!
Sometime it happens to me, the screen to become unresponsive..
And i turn of the screen and on and its gone.
The thing happened at you it happens only with raindrops.
And rarely FP sensor dont work, so i reboot..
Are you stock? Or on a custom rom probably ?

As i wrote in OP, i'm running on the AT&T Unlocked bootloader 2.3.4 found here:
http://forum.xda-developers.com/showthread.php?t=1182526
This problem isn't due to the rom, it happened to me before the update too.
Ive only dropped this phone once since May and it was on carpet.

have you tried doing a factory reset? quick google search brought this up for me, but i'm not having the problem so i can't test it out myself for ya =\
http://www.atrixforums.com/forum/motorola-atrix-general-discussion/889-screen-issues.html

That was the first method i tried 3-4 months ago with no luck.
I can't do that anymore because of the unlocked bootloader

Weird screen jitter/touch ..phone going crazy

Occasionally my phone will just go crazy, screen will get all jittery,touching on a menu doesn't work ,it mainly happens on noughat stock and custom ROMs.,random apps popping up.any experience anything like that?a simple reboot fixes the problem.

russ722 said:
Occasionally my phone will just go crazy, screen will get all jittery,touching on a menu doesn't work ,it mainly happens on noughat stock and custom ROMs.,random apps popping up.any experience anything like that?a simple reboot fixes the problem.
Click to expand...
Click to collapse
It's an inherent issue with some displays present on the Moto G4. It most often happens when you charge your phone. Too much current builds into the frame of the display and you get weird ghost and jitter touches.
No way around it unless you send it in, and even then it may be only a temporary fix.

I also face this issue. Unable to find solid solution for this. Finally i decied to go for custom rom like RR and Invicta. This still comes occasionally(when Heats too much during phone charging)

russ722 said:
Occasionally my phone will just go crazy, screen will get all jittery,touching on a menu doesn't work ,it mainly happens on noughat stock and custom ROMs.,random apps popping up.any experience anything like that?a simple reboot fixes the problem.
Click to expand...
Click to collapse
On my phone this happens while not charging. Seems to happen about one out of every 3 times the phone is unlocked using the fingerprint sensor. Locking the screen and unlocking via a pin seems to be a reliable way of getting past the issue. Though occasionally it happens on the pin entry screen before it the pin has been entered. Needless to say, it IS annoying.

Same problem which is fixed.
I had this problem with the factory firmware too, intermittent bouts of the phone going crazy with phantom touches on my Moto G4. I sent it to Motorola/Lenovo after the supplier gave me their phone number and they did find the problem and fix it. Now I can play graphic intensive games even during fast charge and the phone is awesome for once. : )
Please note they will fix it for free if in warranty and bootloader not yet modified.

Pressing power button to turn off the display and then pressing power button again to turn the display back on will provide temporary relief from jittery screen. I noticed that the jittery screen has twice subsided over time but came back twice immediately after OS upgrade so blaming the problem on charging, or hardware doesn't seem accurate.
Updated 5/20/2018
As a last ditch effort prior to buying a replacement phone I deleted all apps I installed, reset phone and reinstalled fresh copies of most if the apps I needed.
I don't recall every thing I did but my focus was to delete everything I could and then reset phone back to factory state. After reinstalling, my jittery problem went away and has not returned. Your millage may very, so no promises. Phil

. I have touch screen issue(ghost touch) but this time not screen burn issue.. Now there is in winter.. I have checked battery temperature with ex kernel manager. When i go outside in fog or cool weather and when battery temprature goes to less than 20 degree Celsius phone gonna mad..back key home button automatically pressed..Is there any solution? Without going service center And fix battery battery temperature to 25 degree.?

phone going crazy
Hi,
I am having the same exact problem. I have observed that Google Assistant is intruding because each time this happens, Google Assistant is trying to run. Reboot is a temporary fix but the problem persists. I have removed most of the third party apps just to see if anything changes but it did not work.
This is not something that was happening from the start. I have the phone for about 2 months put the problem only started a couple weeks ago. I would love to hear if there is a solution and what. Thanks

Sadly, but compared to the issues visible indoors, in outdoors this Lenovo gift turns complete crap:
youtu.be/dTcHclVEfCg
"Lenovo Moto Z2 Force touchscreen gets completely unusable when getting outdoors! The video is made at about 0 degrees Celsius. So it takes about 30 sec from getting MotoZ2 Frc to sleep with pwr btn (and wakeing up back) to see the touchscreen goes crazy. At -10C, it takes ~5 sec. At +15-20C, after several min it becomes unresponsive and have to use pwr button to recover.
Lenovo, what you have done to Motorola ?!!"
Can it be fixed somehow with changing the upper protective part? I have seen comments that the touchscreen can stop working completely, if peel off the cover part..