Database Users

[Q] Help! My focus won't recognize that it's connected to a USB

Hi everyone,
Recently, I tried to get my phone to tether using these directions: (can't post the link yet, but these directions are kind of universal)
2-On the phone, go to keypad and dial ##634#, then press the [Call] button.
3- A diagnostic mode screen in gray will show up.
4- Dial *#7284#, and press the [Call] button.
5- A Microsoft USB Test screen will show up which allows configuration of USB Path Control settings (options available is Zune Sync; Modem, Tethered Call; and Modem, USB Diag).
6- Select Modem, Tethered Call.
7- The phone will automatically restart to activate the setting.
8- Connect the phone to PC with a USB cable.
..and so on and so forth
However, when I tried to put it back to the zune/sync, it wouldn't work. I go back to the menu where it gives me the three choices of zune; tethering; and USB modem, and it shows that the phone is on the Zune sync option. However, when I plug in the USB cable into it, the computer doesn't recognize it - there's no charging involved, and the zune software doesn't open.
Additionally, when I try charging it to the plug that came with the package, the phone doesn't recognize that it's connected to that either and it still doesn't charge. Does anyone know what the issue is here?
I've tried multiple times to go back to the Path Control Settings menu and switch it to Zune Sync but nothing is happening to remedy the situation. Any pointers?
Any help would be greatly appreciated.
Thanks in advance!

A long shot but did you by chance set the Zune software to sync wireless ? You may need to set it to No or turn off wirless Sync.
Settings>Phone>Wireless Sync
Make sure your phone is connected and sign into Zune. Again only a long shot.

I'm 99.9% sure I didn't set it to wireless sync. I turned off the wireless on my phone to conserve battery as well.
Also, in order to check the wireless sync setting I need to connect my phone, which I have, but the computer nor the phone has registered the connection. (No sound made on either end, and the battery charge icon isn't showing)
Thanks though! A long shot is still a shot!
edit: FYI, I'm running Windows 7 64-bit. I'm not sure if that had anything to do with mucking up my phone as it did...

This sounds pretty strange. I have been changing from Modem to Zune back and forth and no problems at all.
I guess a Hard Reset will do the job for you. But I am not completely sure. Good luck.

ninjatengu said:
Additionally, when I try charging it to the plug that came with the package, the phone doesn't recognize that it's connected to that either and it still doesn't charge. Does anyone know what the issue is here
Click to expand...
Click to collapse
Do I understand correctly that you cannot charge the phone with the wall charger?
If that's the case, it's probably an issue with your cord or the mini usb port.
Did you make any other changes while in Diagnostic mode? If you're not sure, check out this thread.

Do I understand correctly that you cannot charge the phone with the wall charger?
Click to expand...
Click to collapse
Yes, you understood correctly. I cannot charge the phone with the wall charger. It's the charger that came with it, so it's the charger that has a USB port. I've also tried using different USB cords unsuccessfully. :-/
I haven't made any other changes while in Diagnostic mode.
A hard reset is a last resort. Although I'd still want to figure out why it happened as opposed to just figuring out how to fix it to prevent something like this in the future.
Thanks guys!

ninjatengu said:
Yes, you understood correctly. I cannot charge the phone with the wall charger. It's the charger that came with it, so it's the charger that has a USB port. I've also tried using different USB cords unsuccessfully. :-/
I haven't made any other changes while in Diagnostic mode.
A hard reset is a last resort. Although I'd still want to figure out why it happened as opposed to just figuring out how to fix it to prevent something like this in the future.
Thanks guys!
Click to expand...
Click to collapse
I think the mini USB socket on your phone may be defective. Fortunately, the setup following a hard reset isn't nearly the task it was on WM...

So I tried a hard reset, and the thing still didn't work.
I'm assuming this is a hardware problem. Thankfully AT&T has the whole 30 day exchange thing going on.
They couldn't fix it there, so they did exchange it for a new one. The new one works. So yay!
Thanks for all your input peoples!

[Q] Have you seen this in your DVP?

I was playing with the way i plug the DVP to my computer. Only difference this time i was using a external powered USB hub which is then connected to PC. While doing so, the DVP re-booted and came to this screen. Has any one come across this?
View attachment 498186

I have seen that once after plugging into the supplied ac adapter when my battery was almost dead. I think it happens when the phone thinks the battery is dead.

nvr seen it. what di dyou do?

Its so weired I was unplugging and plugging back in a few times to see if it does again - it did actually. Then i was confusing this symbol with USB composite mode and started researching online. Then all of a sudden, zune opened up and all back to normal again.

I believe this only happens when there is a dead battery. It turns the phone on because it has to be powered on to charge properly but there is not enough power in the battery to run the os. It then allows a short charge cycle, then restarts and loads everything. That has been my experience with seeing that symbol. If you plug in the phone with a dead battery and try to turn the phone on, it will load this symbol until it charges for a few minutes, then it will allow you to turn it on.

I believe that symbol means its charging, and it doesn't yet have enough power to fully turn on. USB provides less power than a wall outlet, so it can't fully run off of a USB power source.

Thanks for the replies folks. For a moment, i thought we are onto something
But at-least this made me research and dig for any clues on my pc.
I was looking at the event log and error logs and came across a reference to VHD (Virtual Hard Drive). But, i am not sure if phone is set as a VHD and accessed by zune or its the emulator doing it. If you have WP7 development tools installed, do a search on your pc for '.vhd', you will come across one called '....NandFlash.vhd'. This will show up if you happen to have developed some app and done a run via the Visual Studio WP7 emulator. I did try to mount that VHD and it isn't allowing me.
When i looked at that file in Textpad/notepad/wordpad, it has many a info (registry and user info,etc). But, with my limited knowledge can't figure much.

Yea, you get that screen when you're phone is dead and trying to recharge. Also if you don't turn on the phone while charging, you can slide your DVP up. This will allow you to see the keyboard flashing to let you know it's charging. I don't know if anyone else found that but that's what it did for my DVP.

[Q] hearted-shaped icon over battery

Sorry guys actually I am not a wp7 user but my friend who owns a HTC Surround ATT Version T8788 insisted to ask me for help on his phone. His phone has a little heart-shaped icon over the battery bar which i believed that it is battery save mode for htc wp7 phone based on my research. I do actually did all possible ways to get rid of this problem but still it cannot be resolved.
What I did:
1: I tried to charge the phone (via pc usb cable and adapter) in long term but it failed, in contrast the phone would switch on and off rapidly. My Zune and PC cannot detect the phone via pc usb cable.
2: I pressed on the settings mode in order to try to disable the battery save mode but when I was getting in there it freeze for a while and it popped out to the main home screen. It did not allow me to get into the settings mode every time unfortunately. Same goes to any other apps and modes in the phone.
3: I failed to get into recovery mode since there has not much battery left. The purpose I did so is because I wanted to try to do a factory reset over the phone.
4: I tried pulling out and in the battery for 30seconds but still not gonna switch on the phone unless it is charging (but still i face the problem on (1) while charging).
5: I bought a new battery which i believed it has at least 50% of the battery life in it but it is still not allowing me to get into settings mode to disable the battery save mode. Not just settings mode but other apps and modes as well.
My apology again because I really lack of idea on resolving my friend's phone so the only way I can do now is to post this thread in htc surround ATT Version T8788 xda forum. Lastly, I do appreciate someone who can help out to solve this. Million thanks for any of your reply and co-operations.

keithltk91 said:
Sorry guys actually I am not a wp7 user but my friend who owns a HTC Surround ATT Version T8788 insisted to ask me for help on his phone. His phone has a little heart-shaped icon over the battery bar which i believed that it is battery save mode for htc wp7 phone based on my research. I do actually did all possible ways to get rid of this problem but still it cannot be resolved.
What I did:
1: I tried to charge the phone (via pc usb cable and adapter) in long term but it failed, in contrast the phone would switch on and off rapidly. My Zune and PC cannot detect the phone via pc usb cable.
2: I pressed on the settings mode in order to try to disable the battery save mode but when I was getting in there it freeze for a while and it popped out to the main home screen. It did not allow me to get into the settings mode every time unfortunately. Same goes to any other apps and modes in the phone.
3: I failed to get into recovery mode since there has not much battery left. The purpose I did so is because I wanted to try to do a factory reset over the phone.
4: I tried pulling out and in the battery for 30seconds but still not gonna switch on the phone unless it is charging (but still i face the problem on (1) while charging).
5: I bought a new battery which i believed it has at least 50% of the battery life in it but it is still not allowing me to get into settings mode to disable the battery save mode. Not just settings mode but other apps and modes as well.
My apology again because I really lack of idea on resolving my friend's phone so the only way I can do now is to post this thread in htc surround ATT Version T8788 xda forum. Lastly, I do appreciate someone who can help out to solve this. Million thanks for any of your reply and co-operations.
Click to expand...
Click to collapse
1. Are you using OEM cable? No adapter should be required, if you are using a different cable pc might not acknowledge phone.
2. How are you accessing settings? Settings can be accessed from "Settings" app on app list; swipe to left, swipe up, tap to open.
3. ?
4. See 1., also try charging @ wall outlet it will charge much facter than through USB, again OEM cable recommended.
5. I do not think that batteries com with 50% charge. I could be wrong but when I purched my device it had only a residual charge ( enough to boot and make a few short calls).
If low battery charge is issue you should also receive message "Battery Critically Low" upon boot. If you cannot access any apps once booted and icon is still appearing over battery you do not have enough of a charge. If your only option is to charge though pc give it plenty of time it should chare even if not using recommended cable. Charging will be indicated by flashing red LED. Turning off your screen should speed up the process (it will take several hours plugged in to USB).
Hope this helps.

Thanks for your response and patience! Actually i just resolved the phone problem Monday ago.

keithltk91 said:
Thanks for your response and patience! Actually i just resolved the phone problem Monday ago.
Click to expand...
Click to collapse
can you tell me how did you resolved this problem as I also have same problem with my Surround.
thanks in advance.

[Q] HD2 not charging, not recognized by PC

I got myself a HTC One a few months ago and gave my trusty ol' HD2 to my wife who had just lost her Galaxy S2. The HD2 was always working perfectly. Soon after I gave it to her, she started complaining that the battery drained only in a few hours and that she constantly had to fiddle with it on it's docking station for it to charge.
Yesterday she gave it to me because it wouldn't charge anymore. Suspecting a dirty USB port, I sprayed some "contact spray" in it. I accidentally sprayed a little bit on the buttons as well but I immediately wiped the buttons clean.
Anyway, when I turned it on, the phone was going crazy. It looked like the home key was randomly being pressed. It would constantly go to the home screen or it would display the "Recent Apps" screen (I had flashed MIUI Android on it and the Recent Apps screen is what you get when you long press the Home button). After a while the home button stopped working altogether.
Anyway, it still won't charge. And when I hook it up to my PC, I get the message "USB Device Not Recognized - One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it."
Another thing I notice is that as soon as I take the phone out of standby, the battery gets hot and it drains very quickly. I already tried a few other batteries (I have another HD2) as well as different USB cables (and chargers).
I also did a factory reset (through MAGLDR AD Recovery) but that made no difference.
So are there some easy checks I can do to narrow down what could be causing this?
Thanks in advance.

Device went "black" - reset/restart?

Folks,
kids got a T580 tablet which, by this morning, all of a sudden didn't wake up anymore. They've been playing games, apparently the device was at 21% battery. Now I can't enable display anymore. Restarting by holding POWER and one of the Volume buttons pressed doesn't work either. Connecting the device to a Linux laptop via USB however shows me a Samsung MTP device connected. Unfortunately rebooting via adb doesn't work, adb claims the device is unauthorized and (with the display off) I also can't change anything about that. Device is not rooted, running latest OTA update firmware. I'm running out of ideas... any suggestions on how to eventually revive the device? Known behaviour?
Thanks in advance,
Kristian

Known? not to me, but I'm new to the A.
Could it just be dead battery? If wall charger doesn't charge it, try usb port linux box, it's a slow charge that way, very slow, but it does work.
Let us know updates, unusual problem...

AsItLies said:
Could it just be dead battery? If wall charger doesn't charge it, try usb port linux box, it's a slow charge that way, very slow, but it does work.
Click to expand...
Click to collapse
Thanks for your feedback, greatly appreciated. Unfortunately, battery seems out here. More insights: The device has WiFi on and actually also an IP address assigned. Connecting it to the laptop, I see an MTP and a modem device, and the device also shows up in adb devices. Even hard reboot using POWER +VOL-DOWN apparently seems to work, by then (still connected to the laptop) the MTP and modem device will disappear for a few moments to finally reconnect. Just all the time the device stays dark, I can't even do anything with it using adb because I can't get it authorized without a display connected.
Really strange. I have never so far seen something like that. Any more insights welcome. Especially, is there a way to enable something such as screen mirroring (I have a chromecast around) without physical access to the device? It's pretty difficult to do anything right now without being able to interact with that thing...

kr428 said:
Thanks for your feedback, greatly appreciated. Unfortunately, battery seems out here. More insights: The device has WiFi on and actually also an IP address assigned. Connecting it to the laptop, I see an MTP and a modem device, and the device also shows up in adb devices. Even hard reboot using POWER +VOL-DOWN apparently seems to work, by then (still connected to the laptop) the MTP and modem device will disappear for a few moments to finally reconnect. Just all the time the device stays dark, I can't even do anything with it using adb because I can't get it authorized without a display connected.
Really strange. I have never so far seen something like that. Any more insights welcome. Especially, is there a way to enable something such as screen mirroring (I have a chromecast around) without physical access to the device? It's pretty difficult to do anything right now without being able to interact with that thing...
Click to expand...
Click to collapse
Pretty much seems like a screen failure. If it's kids I'd say likely been knocked and probably needs the screen connector/s reseating.

Try to open back cover it's very easy,after that disconnecte all of flix cables (lcd ,battery camera,...etc) and connect them again finally press power button it will work 100% .i did it many times
Sent from my SM-G965F using Tapatalk

Wakeel2014 said:
Try to open back cover it's very easy,after that disconnecte all of flix cables (lcd ,battery camera,...etc) and connect them again finally press power button it will work 100% .i did it many times
Sent from my SM-G965F using Tapatalk
Click to expand...
Click to collapse
I will kind of second this. The devices have a tendency to freeze or what we call deep cycle discharge. And many times a simple battery disconnect solves these issues.
We have this issue on the s8 s8+ and pretty much any device it can but more of a pain on a non removable battery

A ittle late and maybe too simple, but my wife's did this and the brightness had somehow gotten turned completely down, to the point of not seeing anything. I fixed it by randomly swiping left to right until I hit the bar.