Related
Have any of you heard of this?
forum.androidcentral.com/droid-incredible/12215-htc-mail-memory-leak-bug-phone-storage-getting-low.html?highlight=mail
androidforums.com/support-troubleshooting-incredible/80143-htc-mail-memory-leak-bug-phone-storage-getting-low.html?highlight=phone+storage+low
I had to deal with this yesterday, reset my phone to factory defaults. No matter what I did, the Phone Storage Low error message would not go away. My HTC Mail app was telling me it was using over 100 MB in storage. No SMS or Email could be sent/received, no application run and just Force Close, and nothing could be downloaded. Eventually, the phone just kept rebooting when I tried to run programs. So, I found those threads, reset the phone, and all works again.
I can't post links, so you guys can peruse those two forums for what I'm talking about. You guys are the pros at developing, so I thought I'd ask someone at xda.
Same problem. Ended up doing a factory reset and restored everything BUT, for my Exch acct, I purchased the Moxier Mail app. It's superb. Great integration, calendaring, etc. Easy config. All the goodies.
I still use the HTC Mail app, however, for 1 POP3 and 1 IMAP accounts, but have lowered the per-message download size and have set download to just get the past 3 days (at the bottom you can always grab more if needed.) In my business I'm responding immediately to mail, then filing or deleting it, so 3 days works for me.
Ultimately though it seems that there's a monster memory leak (a la DW Horizon magnitude leak) in HTC Mail. Hopefully we'll see a patch, though I must say that a week into Moxier I don't think I'll be switching away from it for Exch. And oh, multiple Exch accts on the Sense UI would be nice at some point, too. Just sayin'
My expereince:
I was up to 30+ MB and getting concerned so I deleted EVERYTHING in HTC mail (including emptying the trash folder). So there is NO data for this app to do anything with except basic setup info. Still had 26 MB in the app. Deleted the mail account. Still have 26 MB. Can't get rid of it.
Stopped using it and have been using K9 (free) for about 10 days. Took a little getting used to, but I like it.
And just ran across this: http://www.zdnet.com/blog/google/is-your-droid-incredible-low-on-disk-space/2163?tag=nl.e539
Just got this message this morning. To my surprise found that same article on ZDNet. I have maybe 5 apps installed..But yes, im using HTC mail.
Guess its a memory leak of some sort. I use this phone for work and probably get 50-100 emails a day. I did however get the message to disappear by going to my TRASH folder in my HTC mail and deleting the 500 or so messages in there.
Had phone more than a month now and have not had this issue. I only use HTC mail for exchange and use K-9 for all my other pop, imap accounts except gmail which I use for that.
I was greatly disappointed in Moxier in that it didn't have some of the basic features found in HTC Mail, messed up their widgets by putting their name in the title of each one, etc... For the price, simply didn't think it was worth the money and I got the impression they had no desire to fix or improve it. they don't even have a decent trial version to really get a handle on what it could possibly do or work arounds for the apparent lack of basic features.
touchdown was a no-go the first day as it has serious display issues on the DI.
However, I've not had any problems with HTC mail yet... get 100-160 messages a day.
krelvinaz said:
Had phone more than a month now and have not had this issue. I only use HTC mail for exchange and use K-9 for all my other pop, imap accounts except gmail which I use for that.
However, I've not had any problems with HTC mail yet... get 100-160 messages a day.
Click to expand...
Click to collapse
Yea, I have had my phone since 1st day of release. Never had a problem until this morning. So weird. Maybe I will try K-9 as my work email is setup POP.
After seeing a couple threads on this I'm wondering if the simple fix is to use a 3-day download setting (or less) in HTC mail.
rfarrah said:
After seeing a couple threads on this I'm wondering if the simple fix is to use a 3-day download setting (or less) in HTC mail.
Click to expand...
Click to collapse
That is what i used from day one with HTC Mail. So, dont think that theory will work. I actually factory reset the phone last night and am going to try HTC Mail again with all the same settings but not use the widget.
Yeah, ever since I had that first message and had to reset to factory defaults I've left my settings default (except for 100KB messages).
Mail size limit: 100kb
Download Feq: 15 minutes
Download Past mail: 3days
My HTC Mail is still only using around 4MB, and it's been two weeks since that episode.
I've had my phone since Apr 28th and never have had the issue. I only had it set to 10kb, as arrives and 3 days, and I only used it for Exchange mail. All my pop accounts are on K9 and gmail is on gmail.
Over the weekend, I found out about the working version of touchdown for the dinc and started playing with it on Friday. Went ahead and bought it Sunday after beating it up a bit. There are enough features in it that makes it worth the coin.
Glad I didn't run into this issue, but might have over time.
rfarrah said:
After seeing a couple threads on this I'm wondering if the simple fix is to use a 3-day download setting (or less) in HTC mail.
Click to expand...
Click to collapse
I got the message a month after getting the phone. I had it set to save all emails and it basically bricked it and had to do a hard reset. It was stuck looping between the Verizon boot and the Incredible screen. A week later it did it again and Verizon told me I had too many emails and changed it to only hold 3 days worth. Worked for a couple weeks and the message came back yet again...This time Verizon thought maybe I had a defective phone and sent me a new one. So far a week with ALL emails saved and no issues, but I'm not holding my breath.
3 days worth of emails is kinda pointless for me...
Memory issues
I started seeing memory issues as described here today, first it was affecting DL from Market, late in theday I could not open texts.
I do NOT use HTC mail. But I did notice that my Contacts Storage was over 95 meg big. Probably a lil too big. Probably thumbnail/facebook integration? Anyhow I reformated phone storage, and then cleared data on contacts, now it is down to 2 meg. I re-DL contacts from Verizon sync
Not sure what this means, I love the Incredible, but can't stand bugginess... And Droid 2 comes out today...
Anyone else seen this behavior that was NOT part of the mail program?
So far I haven't seen this. (knock on wood) Then again I don't use HTC Mail either. I like to keep things slimmed down since I had that Moto Q with the shrinking memory. Yeah! The slimmer things got with that the smaller my storage got. Hopefully this will be fixed before I ever see the problem.
Does anyone know who makes the default "Email" named client that ships with the Vibrant? Is that a Samsung app, Google app, or other? I ask because it seems to be *dog slow* doing even the simplest of things -- opening a message, refreshing, deleting, etc.. Has everyone else noticed this? Any fixes? In contrast, the built-in Gmail app is super-speedy.
On that note, is there a better Exchange-enabled client that I can install on this phone? Can the Android 2.1 client be ported to this phone? I need Exchange (mail, calendar, contacts) sync support. Also, I don't want to use Touchdown.
Thoughts?
Yip
I had exchange before I moved to google apps for business. Exchange push worked flawless.
Sent from my SGH-T959 using XDA App
www.latistech.com
Touchdown.
Yep, I saw that you said you didn't want to use it.
Touchdown's still my recommendation.
I have no problems getting exchange email in a timely manner via the default client...
Sent from my SGH-T959 using XDA App
It's not that I *can't* get my Exchange email -- the syncing appears to be working fine. The issue is the client itself: very slow and laggy. The Gmail client, by comparison, is fast and responsive.
Are others seeing the "Email" app slowness as well?
Lastly, does anyone know who makes the included Email app? Google? Samsung?
the default exchange client in the nexus had zero lag.
yipcanjo said:
It's not that I *can't* get my Exchange email -- the syncing appears to be working fine. The issue is the client itself: very slow and laggy.
Click to expand...
Click to collapse
It also can't display HTML messages, doesn't highlight complicated URLs correctly (ones with & or = symbols), and has no copy & paste. At least, not from what I can tell.
Yogi
Sent from my Samsung Vibrant
Can we install the apk from the nexus on the vibrant?
Sent from my SGH-T959 using XDA App
I have not had a problem with the default email program. It has been fast and syncs all my email that I want it to. I did increase the size of the mail since our work uses a jpeg as a sig.
Minker17 said:
Can we install the apk from the nexus on the vibrant?
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
I second this. Anyway to grab the Nexus One mail client and install onto the Vibrant?
Have you tried K-9 mail?
I hate the default email app. Tried touchdown but it is not great. I switched to Google apps for business and migrated from my exchange server and I'm much happier all around.
Sent from my SGH-T959 using XDA App
I agree. I just moved my exchange to google apps for business too.
Sent from my SGH-T959 using XDA App
Yes, Google Apps is a fine solution, and I'm using that for my *personal* email, but my work uses Exchange 2007.
Anyhow, I'm trying out K9 Mail and MailDroid, though I can't get either of them to connect just yet. I'll keep trying.
Otherwise, this really looks like a "wait until Froyo" situation, since the initial 2.1 solution didn't support Exchange calendar syncing. Version 2.2 should have what we need.
Hurry up and wait
K-9 is much better, although it randomly goes for long amounts of time without getting some email, even though I can get them on my computer.
If it's mission criticle to get your emails on time, it's not very reliable, unfortunately (neither is the stck client).
WHOA! Hold the phone (no pun intended)...
I was looking at the "stalling" issues threads, and came across this *FIX* (Method 1) that was pretty easy to do: http://forum.xda-developers.com/showthread.php?t=727279
Assuming that you're rooted, just install Busybox and Terminal Emulator (from the Marketplace). Alternately, you can use ADB from your computer, though I've never been able to get this to work. I was able to complete these commands directly on my phone from the emulator and reboot.
Anyhow, after applying this change, the default mail app is ABSOLUTELY FLYING. I kid you not. Just as fast as the Gmail client, if not somewhat faster. Really amazing. To be honest, the entire phone is much, much faster all around -- not just this mail client.
The downside? Well... technically the "app data space" is limited after this update, but I was only using 28megs (of 130megs total). Not too concerned. On that note, they give you the command to check your app data space, if you're wondering.
So....I am absolutely good for now. Happy with the mail clients and their performance.
Awesome!
Thanks for your help, everyone.
Yip
The e-mail app in Android 2.2 is pretty great, I was running it on my G1 before I switched up to a Vibrant last week.
The e-mail clients from Google (before 2.2) were/are dismal, but I'm pretty sure they hired Marc Blanc, the guy who wrote the excellent ChatterMail client for the Palm Treo, who then went on to begin developing AndroidMail in 2009. I was a beta tester for AndroidMail, and in the middle of the beta he announced Google was soliciting his input about some sort of secret project. There was never another AndroidMail update after that, much to my dismay.
Then about eight months later I got my hands on the Froyo e-mail client in CyanogenMod6, and I had this nagging feeling I'd seen it somewhere before. Eventually I realized it looks like a super-polished version of what Marc was doing in ChatterMail and AndroidMail.
This is huge for me, because the problems in earlier Android e-mail apps were becoming a serious problem.
So my recommendation would be to sit tight, 2.2 is just around the corner...
For what it's worth, I don't see any slow down or lag with the Exchange client. It is just as responsive as the GMail client and everything else on the phone.
Flak_Munky said:
For what it's worth, I don't see any slow down or lag with the Exchange client. It is just as responsive as the GMail client and everything else on the phone.
Click to expand...
Click to collapse
Glad to hear it... but clearly I am *NOT ALONE* on this issue: there was some serious lag going on specifically with the default mail client. To the point that I really tried to avoid checking the email in that client at all, if I could avoid it. It was really, really slow....and the Gmail app was snappy & fast.
Anyhow, the "fix" I posted has totally resolved that issue, as well as speeding up a number of other apps/functions. Really amazing!
Out of curiosity, did you ever apply a "factory reset" that many folks seem to recommend? I never did.
Nope. No factory resets. No lag fixes. No GPS fixes. Only thing I have done is root and install Clockwork. Everything has been working great for me since day one. Guess I got lucky.
Forgive me if this topic has been raised before -- I searched and didn't see anything.
I am seeing two issues with my Epic relating to e-mail I haven't seen raised.
1. Generic e-mail client doesn't sync reliably. It ran reliably for a day or two, but has stopped polling, and now the only way I can get the accounts in it to update is to go into the client and open them.
2. I cannot seem to get more than 2 gmail accounts added to the gmail client. I have three google accounts, and I had to set up my third one in the generic client after repeated attempts to add it to the gmail client resulted in server connection fails.
Anyone else seeing this? Is it possible I have a defective phone or something I did during the course of rooting (noobnl's one-click v 2.2.9) broke some functionality? Is it possible that the service responsible for the client's polling activity got broken?
Thanks in advance.
My email has been updating automatically fine. I've only had my Epic for a little over two weeks, though. I don't have multiple Gmail accounts so can't say. Also, I'm not rooted yet ( I've been waiting for the 2.2 upgrade). I'm not crazy about everything in the generic client but it does seem to work very well.
I thought I was having the same issue as OP, but I found that I guess I accidentally switched automatic updates off in the settings.
I have had my Epic since it launched and yes this has been an issue for me. I thought maybe I had something set wrong but I don't. I actually check my Yahoo acct through the browser now. It doesn't really bother me to much though so I deal with it. Facebook for Android is the same way usually too.
Sent from my SPH-D700 using XDA App
This is a common issue if you search around.
I've given up on the stock email app and just use K9 mail. Works perfectly. Has a few more options than the stock app too, although like a lot of open-source apps, maybe too many. I still haven't gotten all the fonts to look the way I want. But it's functional and doesn't give me any problems with syncing. An email app that won't tell me when I have new email is useless to me, and the stock app would only do that for maybe a day unless I rebooted. K9 always notifies me of email immediately.
I'm having a problem of my own. I just tried to send an attachment in the stock email app but I get a FC when I hit attach. In the gmail app however it works, gives me the option of gallery or astro. Could the FC in the email app occuring because I uninstalled the myfiles app and it defaults to it?
Sent from my SPH-D700 using XDA App
badasscat said:
This is a common issue if you search around.
I've given up on the stock email app and just use K9 mail. Works perfectly. Has a few more options than the stock app too, although like a lot of open-source apps, maybe too many. I still haven't gotten all the fonts to look the way I want. But it's functional and doesn't give me any problems with syncing. An email app that won't tell me when I have new email is useless to me, and the stock app would only do that for maybe a day unless I rebooted. K9 always notifies me of email immediately.
Click to expand...
Click to collapse
Exactly the same problem. Stock email client works for a while then just quits.
But anyway, thanks for the tip re K-9 mail. Just installed it and will give it a try. It is indeed considerably more complimicated and will probably take some fiddling to get everything the way I want it, but that's OK -- I guess if I wanted simple but uncofigurable functionality I'd have a feature phone or an iPhone.
Seems like the FB app does the same thing. Anyone have a suggestion for a good 3d-party FB client?
Oh, and does anyone else have more than 2 accounts in gmail?
reboot will fix it for a short period
same problem here... worked for two weeks and now only syncs if manually. Rebooting the phone gets it going again... for a few more days and then it will no longer sync again!
Has anyone with a Windows Live Account tried hooking thier phone up to Hotmail via ActiveSync to see if they get HTML Email?
This is getting incredibly frustrating. I'm wondering if it comes through in the 2.2 Email Client.
I tried TouchDown for a bit earlier and it gets the Hotmail HTML Mail, but the user interface is terribad and it doesn't seem to Sync stuff until you tell it, even with Push enabled. The Options are a complete and utter mess. The widgets leave much to be desired.
Can anyone comment on TouchDown's battery drain on this phone (I run stock JI6), btw?
There's another Exchange Client on the Market but I'm not paying $25 just to check and see if it works correctly.
Anyways. Can anyone comment on the Exchange support in JK6 (or whatever the new leacked ROM is) or this TouchDown question (battery drain).
Touchdown doesn't drain battery anymore than any other properly coded client does. As long as you're using push, drain will be minimal. I've used touchdown since it came out almost 2 years ago - definitely more efficient (if not as pretty) than the others in the market in my opinion.
Sent from my SGH-T959 using XDA App
Eh... I've been thinking hard about buying it. I do like the upcoming events Widget it has.
They need to implement swyping to go between screens (Mail, Contacts, Calendar, Tasks) and organize their options.
Also their big widget seems to have much higher touch sensitivity than anything else on my phone
It has performance issues and the develper recommended a lag fix in their Google group, which I find kind of emabrassing considering I have bigger apps on my phone who do not lag as much as this one.
I guess I'll use it for a few days and see if it grows on me... I really want to move all my stuff to hotmail. I can't stand Google Calendar/Contacts/Tasks (mail is fine ).
I could never get my corporate exchange account working until I tried anderdroid's aispish rom. Ever since I've been using that email.apk on other roms successfully.
Sent from my Nexus One using XDA App
The Sync works, there just aren't many clients other than WP7 and iPhone that properly display HTML emails from Hotmail due to the version of ActiveSync protocol Hotmail uses.
Edit: F it, I'll just move everything to Google and detatch my Hotmail account. Maybe that'll help with battery woes, as a side effect...
Dear all
I've only had my SGSII a week or so but have been very unimpressed with the battery life I've been achieving - not even a full working day.
I've been trying to work out what's going on, but this morning things really seemed to come to a head. I'd charge overnight but within an hour and a half of disconnecting the phone almost half the charge had gone & the back of it felt very warm to touch.
Looking at the battery stats and using the Watchdog program it looks like the Samsung Email app is to blame. I also saw the phone was marked as 'awake' much of the time, presumably due to a partial wakelock from the Mail app (battery history in Gingerbread doesn't seem to actually have partial wakelock as a category but this certainly looks like it). I've got three accounts setup in it - 2x Microsoft Exchange and 1x IMAP. Refresh times were initially push (MSEx 1)/manual (MSEx 2)/15 min (IMAP). I've tried changing them all to 15 min or to manual but it doesn't seem to improve matters. In case it is of relevance, the MSEx ones are imposing device & storage encryption as part of their policies (I've no choice in this).
Relevant screenshots below - would be grateful for any thoughts as to how and improve matters!
What firmware are you on? I believe the later ones fix the email app slightly, although I haven't seen any drain as bad as yours.
Another option, if you don't mind flashing a custom ROM, would be to install VillainROM 1.4, and use the Villain Tweaks app to get the vanilla Android e-mail app. It's what I've done, and it seems to work well!
Thanks for the reply. I'm just on the stock ROM that came with the phone (XWKE7) - both update on the phone and Kies don't report any further update being available for me (UK SIM-free unbranded).
I tried rooting this morning and used TB to freeze some of the Samsung rubbish (hubs, etc.) - however none of this made any difference to battery usage.
I wasn't sure how the stock email app handled MS Exchange accounts that required encryption? The Samsung Mail app isn't that bad, I particularly liked the split pane view - it seems really badly coded though if it's causing this!
Short of a total ROM replacement any other thoughts from anyone?
delete the data from the app
settings/applikations/all/email/ delete or wipe user data (all data).
make a new Mailaccount.
spline1 said:
delete the data from the app
settings/applikations/all/email/ delete or wipe user data (all data).
make a new Mailaccount.
Click to expand...
Click to collapse
Thanks - had been looking for this but couldn't find anything under 'Mail' - found it under 'Email' as you mention As soon as I deleted the data it recognised the device encryption policy had been removed and this triggered a decryption of system and external storage. I'll monitor battery usage for a few hours then reinstate the IMAP account and monitor things again before finally restoring the ActiveSync account.
OK definitely some progress so far - only IMAP account added just after charging stopped and battery usage has dramatically improved...
Now going to try adding an MS Exchange account!
OK, so far so good - MS Exchange account added back in and left on overnight...
I wonder if the mistake was when first setting up the account picking the special Samsung 'premium account' option??
OK - I'm now suspicious that it is manual sync setting that is causing the issue - re-added a second Exchange account and put it all to manual - phone almost totally drained in a couple of hours, with the sharp drop occuring just after I added that:
Have tried removing just that account and hope that will do the trick. If so, will then try adding it again but setting a sync time rather than leaving it on manual.
I've switched to touchdown for my corporate ms exchange account (push) instead of the samsung app.
Battery life gone from 7 hours to about 16 hours. I can't believe the native app is so thirsty. (KE7 stock)
Sent from my GT-I9100 using XDA App
What's interesting was that I was getting around 16+ hours too with the stock app having an MS Exchange account (on push peak times and 15 min other times) an IMAP on 15 min and a few Gmail accounts. It seemed to be adding the 2nd Exchange account on manual sync that sucked the battery life again. Am going to try readding it but paradoxically leaving it on a more frequent sync setting to see how that does.
If i remember correctly, it was observed that the mail app (non gmail) and wifi interact to cause a lovely wakelock, and that it happens with stock and samsung.
Maybe try something like k-9 mail?
Intersting - it certainly seems to behave like a wakelock. As I say though with one account on push and one in 15 min it was working fine - it was only when I tried to add a second exchange account on manual that I started to run into problems. Pretty poor coding on Samsung's part though regardless! Does anyone know the best way to raise these sort of issues with them?
Get in touch with Seven as well they produce the email app. I have mine on push with exchange and no bad battery drains, also I run manual when in the office once again no heavy drainage. I am on VR though.
Sent from my GT-I9100 using XDA App
alanjrobertson said:
Does anyone know the best way to raise these sort of issues with them?
Click to expand...
Click to collapse
In USA, they just introduced this
http://www.facebook.com/SamsungMobileUSA?sk=app_158125230916392
but obviously I doubt we can use this for SGS2 that is not out in the US yet.
You can however say that you are traveling, in the States right now
Thanks for the suggestions, folks - will try them. The @SamsungUK twitter account never seems to reply to any Tweets, but will see if they have a comparable FB page. Have found Seven's website so will get in touch with them too.