HTC sync. Is it me or the Android software?!?! - Legend General

It's like hit or miss every time I try to sync with my laptops.
I have 2 laptops, & I find it difficult to get my phone synced on the first plug. I find myself trying to sync again & again & I have to switch the laptop but having the same problems.
Sometimes it syncs, sometimes the phone couldn't find the HTC sync on the laptops.
What am I missing?
Please advice.
D

Hi dsymbol,
You are not missing anything. Unfortunately HTC Sync is very buggy and usually need to reboot PDA or PC to be able to sync.

Related

O2 Exec and Activesync 4

Just about to open Windows (on the top floor) and throw this thing through it!
Been waiting for months to upgrade to exec from xda2s, and 18hours after opening the box i'm ready to junk it. Cannot get it to sync at all. Read all the forums, zone alarm off, norton off, tried running as4.1, and still i'm getting dizzy watching this little green wheel going round and round and round and round and round..... 'connecting'
Does anybody have a work around or managed to get it to work. Without this facility the units useless to me, apart from maybe a quick £300 quick profit on ebay.
Help please.
I had a simlar problem, until I reluctantly ditched all my other Active sync partnerships (like my xda2 PPc partnership). then created a new partnership and it worked fine.
Good luck
Hi, Stupid question, but where do the older profiles live on my pc? I've looked in the activesync folder but no clues.
Open Avtivesync, go to file, click on mobile device, check and see what devices you have listed. then go to Delete mobile device.
This realy was a quick fix for me , you should be able to have multiple patnerships, perhaps some one else could suggest a better solution.
Thanks for your advice, but it looks as though I had deleted all previous profiles when I did a clean install of as4.1, and still getting dizzy!
Thought about calling O2, but quickly realised I would have better luck just ringing a random number out of the phone book.
I've tried every combination in the connection settings box, still no joy.
Need a solution soon before I reach for the Scotch and Razor Blades.
I've completely given up with this thing. Managed to get it back in the box (which was a minor challenge compared to getting Activesync to work), somebody please save me from ebay.
Do you have you Exec running in Corporate mode? I found that in this mode it won't sync; you just get "Connecting"...and nothing.
I switch to basic or personal and it syncs with no problem. Myabe this will help.
If the machine you are trying to sync with is connecting to an Exchange Server then you will have difficulties.
Try syncing the calendar, contacts and tasks direct with the exchange server and do the rest (notes etc) with the laptop.
Activesync 4 is so rubbish I have resorted to wirelessly syncing direct to my exchange server.
For a while I was cursing the Exec as I had just got my 2s just how I wanted it when I up(?)graded but I remembered that half the fun of these things is solving the problems, even if it doesn't seem like it at the time!
The main thing that you need to remember with ActiveSync 4.x is that you must install this before connecting your EXEC.
If you don't the microsoft driver gets installed instead (and in my case) no amount of deleting/reinstalling was able to recover the situation.
Whilst I was in the middle of that crisis I did some basic PD to try and rectify. Including
a) Installing AS 4.1 build 4807 on another system (preferably clean installed say XP SP2)
b) trying another cable
c) Doing a hard reset of your device and then repeating above steps
d) (obviously!) removing all previous versions of ActiveSync (also afterwards using regedit to remove any final traces and erasing C:\Program Files\Microsoft ActiveSync) and then re-installing
I have tried to include some Device Manager pictures of a working system for reference purposes
Throught trial, and very much swearing at the walls, I've discovered the following:
1. If I have the XDA Exec switched on and connect the USB cable, then I can guarantee a 95% failure to connect.
2. If I turn off the Exec, by the power-switch on side, then connect the USB cable and just leave ActiveSync to power everything up, then I have a 95% success connection rate.
On very odd occasions, I've had to disconnect the Exec, turn it off, then plug the USB in again. And once I restarted the workstation first - probably didn't have to, but was going for a coffee anyway.
AGHHH
I had a failure with Active Sync and established that it still worked with my 2 C500's so I phoned orange.
Eventually made my way to level 3 (highest) tech support to be told that its microsofts problem and that they have withdrawn Active Sync 4 until they can fix it.
I can connect to my M5000, move files via explore but as for the necessity of syncing itand my contacts..............forget it
MArk
Interaction with Outlook
My sync problems went away when I configured Zonealarm to allow it to connect.
I also had to install Outlook, which I don't like as I use Thunderbird for Email. Sync would still not work untill I allowed Outlook to be the default email client. However, I have not defined any accounts on Outlook and Thunderbird does not seem to mind.
Re: Interaction with Outlook
Romney said:
Sync would still not work untill I allowed Outlook to be the default email client. However, I have not defined any accounts on Outlook and Thunderbird does not seem to mind.
Click to expand...
Click to collapse
I got a whole series of increasingly depressed emails from my TBird install after I stuck Outlook on my lappie... In the end I had to take it out for the evening, give it some new extensions and what-not before it started talking to me again...

Problem with Activesync

Hi there,
Over the last few weeks I have had a problem syncing mu phone, I am able to connect and browse and install software via my PC but it refuses to sync, it starts good by saying that it is looking for changes, then it asks me if I want to combine, overwrite and so on and then after I make my selection it simply says 'Synchronization Error' and remains connected but that is it.
I have tried upgrading and downgrading activesync and my ROM, but what ever I do I get the same result, I have tried on another computer also and still the same.
Please help me as I am going mad, it is not quite a brick, bu is not far from it if I can not get my information on to it.
Cheers
Update
After going back anf forth with versions, I managed to do one full sync ( thank God, now I have my data back at least). but now again, it is failing,WHY ? connection exists, browse and so on works, only the sync does not work.
Do you have bluetooth?
I has a similar problem, I setup a sync profile with my PC via bluetooth and synchronised it through BT. After plugging in the cable afterwards my Syncing was fine...
worth a try
syncing problems
I had the same problem but I seemed to work through it by removing the Mobile Sync 4.5 and re-installing it. It looks like it's not working, but after the install bar goes about half way, everything is on, including the calendar and the Outlook Database. Good luck!

TouchHD will not connect to Activesync under XP

Hi All,
failry new memeber when it comes to posting but have been using you guys as an essential source of bugfixing, problem solving and general HTC MDA advice since my TYTN.
I have spent sometime searching but not been able to find anyone with an issue similar to mine.
So heres the thing, recently exchanged my TYTN for a TouchHD and overall extremely impressed with both the handset and dev work done on here already.
I am running Dutty's 1.7 rom coupled with Radio ROM 1.09.25.35 all has been working and syncing wonderfully, however today when i try to sync up to my laptop to upgrade the radio to 1.10.25.25 i cannot get the darn thing to connect to activesync at all.
I am running XP SP3 and activesync 4.5 (again successfully until today)
I am using a non HTC USB lead which i know is generally a no no, however i sync'd up my kaiser with this lead for over a year and have been successfuly syncing my HD until today. I have tried an alterante USB lead just in case, again one with which i had no issue on the Kaiser.
I have tried to sync with the firewall on and off, also with my AntiVirus on and off
I have tried disabling Start_settings_USB-PC "enable faster data sync" to no avail.
I have tried the cusomary uninstall and reinstall of a fresh MS downloaded Activesync again no joy.
When I connect my HD to the pc and select connection type "Disk Drive" it recognises it instantly and allows me to browse the microSD card
When i connect with connection type "ActiveSync" it opens activesync, and displays connecting for smoe time and then decides it can't connect and offers me a diagnostic scan.
I have run the scan and saved the log file for information.
so basically the laptop can see my HD, activesync recognises a device has been connected via USB but refuses to finalise the connection. Oh obviously i have tried the "connect all using the connection" setting in activesyn on the HD as well. Figure the more i can tell you about what i have and havent done now the more time it saves you guys.
Its almost as if a process or service has been stopped or deleted on the device but i am buggered if i can figure if or what that maybe.
Any help appreciated guys. Obviosuly i will as a matter of course re-attempt all the above with the official HTC USB cable when i get home, but honestly dont see this being the issue considering the history of effectiveness of these cables.
I look forward to a flurry of interesting responses for me to try. Big thanks to all those who have made my WM PDA experience spot on to date.
Dboy
Update as promised.
Have got home and tried to connect using the HTC cable but still no joy.....
What could possible have gone wrong ?
No one any ideas ??
Hello,
I got a very similar issue, after some investigation I found out that it was my calendar causing this strange connection behavior.
Please do the following test,
1. delete your phone in active sync
2. reconnect your phone with the PC using the USB cable
3. When it asks for the synchronizing options (by default contacts, calendar,E-mail, favorites & M office one Note are ticked), REMOVE the tick of the calendar.
4. After finishing the setup wizard the synchronizing process will run as expected
So in my case I'm having trouble with the calendar, why ? I don't know but maybe someone else might have an explanation.
Good Luck
I encountered similar problems with ActiveSync previously but it was solved not via a soft/hard reset of my HD, but after I reboot my PC. Hope this can help you.
Note: I rarely shutdown or restart my laptop. I simply leave it to hibernate.
Reset HD Touch to get syn again.
One day could sync next day could not.
In the end did soft reset of phone all OK now.
Think the problem is I took a photo and it took ages to save it?
Thinking of put small hole in case so I can do a soft reset without the pain of unclipping cover. Any thoughts.

All Contact Data Lost

For the 3rd time my phone has lost all my contacts...
This has happened with 2 differnt ROMS.
Does anyone have any ideas?
John
You could save your contacts to your sim card.
just backup with google synce or myphone?
Thanks guys, I have my phone set up with an Exchange Server, but I have to set the phone back to factory settings eachtime becuase the Activesync software fails to work once the contacts have been lost.
I'm really looking for a solution or reason why this is happening to me so I can avoid it.
-John
All of your contacts should be pulling from your exchange server... Are you trying to sync by connecting it to your desktop? Are the contacts disappearing during a sync?
wow! I annotated even joking..... i just lost all my contacts again!
when I attempt to run ActiveSync itopens briefly and shuts down.
i have also lost my imap4 email too....
WFT, could I really be the only one having this issue?
John
SO are you syncing with it attached to your computer or doing it with the data connection wireless? An exchange sync doesn't work if you are connected to your PC.
Also curious if your data connection is poor or if you have tried connecting to a wireless network before syncing?
Do you only lose your contacts when you are trying to run active sync and it crashes?
I never sync directly with the PC - gsm/wifi connection only.
I have had Windows CE devices since the begining of time... Other than the odd software bugs, etc I have never come across anything like this... Four times I have lost 100% of my contacts, email accounts cleared from my phone etc.
Only a full factory reset will allow me to connect with ActiveSync again. Yesterday it happened waiting to see doctor - good thing I had a long wait.
I am not "running" ActiveSync. I have it set for Push, so it syncs all the time.
Maybe try turning off push at first and using Active Sync to pull in everything in the beginning?
I have hard reset my HD2 several times and each time I set up my exchange I manually ran active sync. it takes like 4 times running it to bring all 1500 of my contacts and all of my work related emails into my phone, but it's never crashed on me yet during the sync...
I could do that, but if I turn push off I won't get my email updates, contacts won't get updated/backed up.... :/
Just initially leave push off... Not forever. Once all of your contacts are in there, after doing a manual active sync several times possibly, turn push back on.
I use push mail every day during the week, but when I first setup my phone I run a manual active sync to get all of my contacts and emails on my phone because if I just rely on push to do it initially, it won't import everything. I think I just have way too much to sync or something?
oh, the loosinh of data happens several days after the initial sync. maybe 3 to 6 days later. i think 6 days is the longest It's gone without loosing all the datda.

HTC Sync taking very long to connect and sync

I've had my device since Tuesday and I'm loving the experience so far with the exception of this one problem - HTC Sync. I've searched this forum but couldn't find a solution. Basically I've installed the latest version of HTC Sync which installs fine on win7 64bit, however when I connect my phone to my PC, I need to manually run HTC sync and then it sits on the version screen saying that it's updating the HTC library. About 15mins later, I get the device screen were I can then select my device and what I want to sync. At the moment I just simply want to sync a few of my WM playlists (everything else syncs fine via google, FB etc). I managed to do this once and it took nearly an hour to sync 65 mp3.
It doesn't seem like anyone else is having this problem but it could be that I've got a setting on my phone that is incorrect. Thinking that it might be my 8gig storage card, I formatted it and started a fresh (all original content was backed up first). This had no effect. Surely it's not going to take hours to sync my phone every single time?
Any advice would be appreciated. Thank you

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