I got the HTC Aria about a week after it was released i have been very happy with it after upgrading from the BB Pearl i love this phone except for i cannot recieve MMS from Verizon Customers i have called AT&T about this its now in Tier 3 trouble shooting on the issue, im curious if anyone else has a fix i can do on my phone for this issue, cause AT&T is taking forever to fix this, they call me back every 3-5 days since i got the phone.
I am having the exact same problem, except I had just begun using MMS. My MMS goes through to the verizon customer, but does not work the other way. The tech guy i had talked to had done every reset,reboot, restart and said if none of those had worked, the verizon customer would have to go check with their end of the services. The at&t operator even offered to do a three way calling to try and figure this out which is a nice thing to do. Hopefully someone figures this out...
anybody else had luck resolving this issue?
Related
Starting about two days ago, my MMS stopped working. I can't send MMS but can recieve them. Because I'm rooted and running jf 1.5, I'm hesitant on calling T-Mo's customer service. It would be great if I can find a solution here first, but if I can't, then I will give T-Mo a call.
I do have a data plan (Unlimted Data + 400 sms/mms for $24.99/month).
best bet is to call t-mobile, they won't know your phone is rooted and they really can't stop you from rooting it.
yea i was having the exact same problem but i called and end up txtin and swapping mms with a hot tmo rep...kinda funny actually hope she cant get in trouble for that...lol...
ok so for about a month now i havent been able to receive mms from att customers but i an send em i was just wondering if anyone else is haveing this same problem or not...h and by the way didnt really kno where to post this so if its the wrong section sorry
bump am i the only one bump
I am having the problem of not getting mms from ATT. I was on the phone with T-mobile for about 3 hrs and after switching my sim card out with my wife, they said that it's a problem with the phone be cause I could receive mms on her phone and her card couldn't receive them on my phone. I was all ready to receive a new phone when they called me back to say that it is a known issue that has been going on since january.
My question for you is did you root your phone to a JF release?
i'm beginning to suspect that is the problem.
user- xjreyes is also having the same probelm
When i first got mine I called t-mo and let them know I was having trouble . I could not recieve or send mms to people on att but I could to verizon and other t-mo members.
She said it had something to do with not adding any info in the subject line .
I am running cyan 3.4.3 and I havent had any problems since rooting .
My g/f works for Tmo and said that they've been having various issues w/ txt messaging.
didn't know that AT&T had MMS capabilities
Doubt its your phone... Im having the same issue. The MMS will either A. not get to its recipient or B. get there 3 days later at like 2 am. I've had this issue with 3 blackberrys and this G1. Its gotta be the service.
I have had my Rogers HTC dream for a while and it works great, I am unlocked using it on ATT network here in the US. I have no problems except recently I have noticed because some of my friends tell me that they cannot reach me.
My phone is on all the time and I can get calls most of the time however sometimes I do not receive the call, and the thing about this is that the phone doesnt tell me I even missed it.
Basically I have no idea anyone has called me except when my friend would let me know that they called me and I did not answer. they say that the phone rings for a long time and it does not go to voicemail, but I think that is a different issue as I have not set up my voicemail yet...
but the main problem is that I would get a call and I have no idea I even got that call. As the phone doesn't even notify me that I had someone calling me in the first place.
I have tried a few custom roms and changed to different ones in hopes that might resolve the problem. but it has not.
help thanks
AT&T 3G ?
I noticed your thread, and wondered if there were any other issues with using a EU version phone on US carriers ? I'm thinking of buying a EU phone (rogers, i believe) off ebay so I can enjoy the speedierness of 3g.
Is dropped incoming calls the only problem you've expereienced ?
How/where did you buy yours, and have you had any trouble with buying from overseas if you did ?
Thanks !
(sorry, i didn't really help at all)
only problem i experience is the missing calls... I got mine from someone on ebay who was in canada, I believe it is a rogers canada phone... could it be the rom??, I am currently running the HTC ADP 1.6 DRC83 ROM.
So i have had the HTC Aria for almost a month, and still the MMS issue has not been resolved i can send just find to verizon phones, but i cannot receive anybody know a fix for this, would rooting my phone help at all? or maybe some sort of app that does a force receive or some sort. i never had issues getting pictures on my BB Pearl.
i have the same problem, but found a way to work around it. What the sender needs to do is send to like an email attachment.
AT&T (formerly Cingular)
[10-digit phone number]@txt.att.net
[10-digit phone number]@mms.att.net (MMS)
[10-digit phone number]@cingularme.com
Example: [email protected]
Let me know if it works
Is there a way to have all incoming txt convert over so if i have non tech savy people sending it i dont have to explain that to them (if it works)
Ok.. either/all:
Call verizon and enable picture messaging on your account.
Send a picture message to yourself.
hard reset.
return phone
Picture messaging is enabled and im on ATT, its the verizon customers that send me messages i cant receive since upgrading to the HTC Aria. im thinking of just switching to verizon, all verizon customers never have issues it seems like.
secrethojo said:
Picture messaging is enabled and im on ATT, its the verizon customers that send me messages i cant receive since upgrading to the HTC Aria. im thinking of just switching to verizon, all verizon customers never have issues it seems like.
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Well thats fine too. I'm on ATT and I dont have those issues;
user error proberly
secrethojo said:
Picture messaging is enabled and im on ATT, its the verizon customers that send me messages i cant receive since upgrading to the HTC Aria. im thinking of just switching to verizon, all verizon customers never have issues it seems like.
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I just asked one of my friends on verizon to send me a picture and it appears I have the same problem. I'm hoping there's a way around this.
Sent from my HTC Liberty using XDA App
I think if people are having the same issue, they should be calling AT&T and complaining about it, so that AT&T is forced to reconize this as a common issue, because the ATT representative told me "THERE HAVE BEEN NO OTHER COMPLAINTS WITH THIS DEVICE YOU ARE THE ONLY ONE"
secrethojo said:
I think if people are having the same issue, they should be calling AT&T and complaining about it, so that AT&T is forced to reconize this as a common issue, because the ATT representative told me "THERE HAVE BEEN NO OTHER COMPLAINTS WITH THIS DEVICE YOU ARE THE ONLY ONE"
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man.... something needs to be done lol i even stayed on tech for an hour about this
i not shocked that they would tell me that mainly due to that THEY DONT EVEN KNOW WHATS WRONG, mmmmm i upgrade to a newer phone, and suddenly i cant get picture messaging......lucky i got a great representative the 2nd time around who's actually pushed it up to to as many levals as she is able to and has told me she will figure it out and that she's even read up on similar issues trying to resolve it. at least there are a few good Representatives out there who do there job as expected.
Just posting to confirm this. I did a test with my friends and had them all send me MMS. Two from Verizon, two from T-Mobile, and one from Sprint. I never received the messages from the Verizon phones. I even had them send a regular SMS afterwards and those were received with no problems. If it were a settings issue or user error it would not be isolated to the Verizon phones. As someone else has said, if you're having this issue contact support with AT&T and hopefully with enough people it won't be some throw-away issue for them.
i agree with you, as well as AT&T first told me that it was the Verizon Customer, i told them the same phones that have sent me images in the past i could get on my BB Pearl, and that they were still able to receive my images, its incoming, i even told the guy if there's some territory mob war going on between verizon and AT&T to just let me know so i can consider the issue resolved, he assured me there wasnt, i personally think its a error converting the images over on the GSM network, w/e the issue is, the Droid X is looking very nice w/ the 8MP Camera
im in savannah ga. using the same sim card for last several phones... on liberated b005.
I can get picture messaging from verizon customers that are my friends. And I was getting them BEFORE I rooted, too!
Its not the phone its USER ERROR.. lol jk idk whats wrong with you guys' phones
it might also have something to do with more populated area's i live in souther cali, so maybe it has to do with populated cities. or something to specific areas. and i doubt its user error seems as i was getting pictures fine before upgrading to HTC Aria, at first ive changed the sim card, as well as the phoen and still issue, even the lady at the kiosk had verizon and sent me a picture and i never got it.and she was verizon.
i spoke with an att tech support rep today and she confirmed to me that there was a known issue with mms between some carriers for some users. She tried to change some routing number within my account settings and told me to power cycle my phone in the morning and try to test it again to see if i can recieve a mms from verizon and if not to call tech support back.
I haven't had any problems whatsoever, I've received countless pictures from my friend whose on Verizon and they come through promptly.
I cannot send or receive from verizon and I can only receive from sprint liberated running 003 . I get an error message saying unsupported data
Sent from my HTC Liberty using the XDA mobile application powered by Tapatalk
so i had a friend on a verizon person send me a message today, and at least on the phone its not sending them a message saying i got it, however the ATT rep on wed. told me that they are seeing traffic coming in that is MMS.
So today I was able to receive a Image from Verizon phone!!!! Have the sender reply to a txt from you and attach the image that way. Idk why it makes a difference but if they select the image and then choose you to receive it. So have then reply ajd add the image that way!!!! Hope this works for everyone!!!!!
DownTheCross said:
I haven't had any problems whatsoever, I've received countless pictures from my friend whose on Verizon and they come through promptly.
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Throwing in my 2c here as well. No issues.
I was hoping someone can help me here. I have a problem with my received sms messages being truncated. I phoned Bell and asked them, and they said its the Atrix. However I sent myself a sms, and it was not truncated. I just wanted to know if its Bell or the Atrix; and how I fix it.
Thanks!
KingMike67 said:
I was hoping someone can help me here. I have a problem with my received sms messages being truncated. I phoned Bell and asked them, and they said its the Atrix. However I sent myself a sms, and it was not truncated. I just wanted to know if its Bell or the Atrix; and how I fix it.
Thanks!
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Truncated?
I thought that was a mathematical term not...
What exactly happens again?
It's a Bell issue. I used to be with Bell on a Samsung Galaxy S and experienced the same thing. Same issue on Telus too
RacecarBMW said:
Truncated?
I thought that was a mathematical term not...
What exactly happens again?
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The messages are coming in broken up. If its over 160 characters it comes in 1/2 and 2/2 and so on. Now today, they are not even coming in order. I just got some in this order, part 4,3,2,1 and then 5.
I spent 10 minutes on the phone with Motorola Canada, and they confirmed that the phone should not be doing this at all, and its carrier related.
I also spent 30 minutes on the phone with Bell for the second time today, and they tried to blame all the other carriers, saying its the way they break up the messages to send. I had 2 "work" phones that were both with bell, and neither one did this, so I really don't know what its related to. They told me to call back in a week if it does not fix itself.
Plh36 - Did you ever phone for support? Did they ever give you a reason why it does this? I would have stuck with Rogers and just bought the phone from Bell had I known that they can't handle their sms messages properly
KingMike67 said:
The messages are coming in broken up. If its over 160 characters it comes in 1/2 and 2/2 and so on. Now today, they are not even coming in order. I just got some in this order, part 4,3,2,1 and then 5.
I spent 10 minutes on the phone with Motorola Canada, and they confirmed that the phone should not be doing this at all, and its carrier related.
I also spent 30 minutes on the phone with Bell for the second time today, and they tried to blame all the other carriers, saying its the way they break up the messages to send. I had 2 "work" phones that were both with bell, and neither one did this, so I really don't know what its related to. They told me to call back in a week if it does not fix itself.
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I'm on Bell (with an HTC Desire Z, not sure why I'm on this forum) and I get this problem sometimes. I figured it was due to the sending party. Dumbphones and CDMA phones tend to split up messages. Try getting someone also on a GSM network and a smartphone to try and send you a message. I tested it right now with a friend who has an iPhone 3GS on Fido, and I received a non-split message.
This message splitting is normal for Bell - I had this happening with my HTC Touch and Samsung Galaxy S.
Some SMS programs allow you to change how the message is or isn't broken up. Use GO SMS. I'm on Rogers but my friends use GO SMS or other messaging apps and we never have this problem. But I know what you're talking about. It's very annoying.
CoolinHL said:
I'm on Bell (with an HTC Desire Z, not sure why I'm on this forum) and I get this problem sometimes. I figured it was due to the sending party. Dumbphones and CDMA phones tend to split up messages. Try getting someone also on a GSM network and a smartphone to try and send you a message. I tested it right now with a friend who has an iPhone 3GS on Fido, and I received a non-split message.
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This. Its because CDMA limit sms to 160 characters so the companies that still employ CDMA as part of their network will limit them. There is nothing you can do, its the network, not the phone.
KingMike67 said:
I was hoping someone can help me here. I have a problem with my received sms messages being truncated. I phoned Bell and asked them, and they said its the Atrix. However I sent myself a sms, and it was not truncated. I just wanted to know if its Bell or the Atrix; and how I fix it.
Thanks!
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Click to collapse
Hi, this is a problem with your atrix, very many people in Brazil have the same problem, see:
http://forum.xda-developers.com/showthread.php?t=1068693&highlight=Brazilian
I recommend you using GO SMS Pro as a replacement of your stock sms, and this would solve ur problem.
P.S. i'm using atrix on koodo
Fuaaaarkkkkk I'm on Bell and this happens to me now too. It's a nuisance!! Happens when people from Rogers send long text messages.
Maybe I'll phone and complain, score something good like a discount or retention rate plan lol