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Hey all,
I've read these forums, and am 90% sure I have a defective Hermes. However, I'm unsure, as these forum posts were just text, and therefore can't really accurately describe the problems being seen. So, I made a YouTube video showing a couple of my issues, especially the screen fading to white. Like I say, I'd just like confirmation, and I'd like this post and video to serve as a help to others who are wondering if they have the same problem. You know what they say, a picture is worth a 1000 words .
Here are more details of my problems, in no particular order:
o The buttons reset after a quick power off and on (not a reset).
o The screen fade problem resets itself after a quick power off and on (not a reset).
o The screen calibration issue (not shown in video) seems to last a little longer sometimes. The issue is that calibration gets a little off. It seems to be by 10-20 pixels, but I can't repeat this as readily as the screen fade.
o This has happened with and without a memory card inserted.
o I've tried two different batteries, with the same results.
o I've tried three different firmwares (original, WM5 update, WM6 Black 2.0).
o The battery quick powerdown issue has only happened to me once (battery drains 10% every minute).
Here's the link to the video. It's only 84 seconds, so take a peek!
http://www.youtube.com/watch?v=zQWqTkoMX_4
Let me (and others) know your thoughts. It'd be appreciated.
PS... about the screen calibration...
FYI, I know about the screen calibration issues some have had wth the Hermes. However, I don't think this is that problem, since I never, ever have to recalibrate my phone. It always corrects itself eventually.
The screen calibration issue (not shown in video) seems to last a little longer sometimes. The issue is that calibration gets a little off. It seems to be by 10-20 pixels, but I can't repeat this as readily as the screen fade.
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Click to collapse
This has been documented HEAVILY in the wiki and the forums so I wont answer that.
The rest seems VERY weird indeed especially the screen going white?!?!
Is it still in warranty because I would so send it to be repaired.
Not seen anything like that on any forum. Are you keeping it somewhere hot or near an e.m. field just before use?
What additional apps have you installed? Do these problems still occur with an "empty" phone (i.e. right after a hard reset before installing third party apps)? If so then that should rule out software and firmware (ROM).
Fade to white issue: hardware problem IMO
Buttons stop working issue: looks like software IMO
Sleuth255 said:
Fade to white issue: hardware problem IMO
Buttons stop working issue: looks like software IMO
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Click to collapse
I agree, the screen going white is similar to when I had my O2 XDA EXEC (HTC Universal) in which whenever I moved the lcd into the mini laptop mode the screen would fade to pure white. When I sent it into PPC Tech they notified me saying in which the lcd cable was damaged itself. Im not sure if thats the case with you necesarily, since it seems the screen goes back to normal after powering the device to standby and back.
The keys are most likely software/rom issues. Perhaps maybe you should reflash to a recent rom and see what happens. Although if that doesnt work I suggest you send in for replacement or warranty. I neeever in the 6 months I had my phone did I ever have problems like the one you've listed.
::EDIT::
I just realized I saw that you tried multiple roms, if thats the case I realllly believe you have a defective phone. It does happen that one in a hundred tend to go bad..
Had similar occurance when mine had gotten damp.
fading screen and hardware buttons
Hi,
I've reported some time ago these issues, they started with LVSW Edition (2007-03-20) and after that Pro - BLACK 2.0, 2.5, 3.0 and still with 3.01.
I don't think is hardware related. i happens in random way. No specific apps or time or connection.
I've had similar issues with the buttons not working on my 8525. It seems to have to do with changing in and out of landscape mode. For example, I'll always have problems if I reset the phone and leave it in landscape mode and I always have to push the keyboard in and pull it back out to get everything working right.
If the buttons DO work, they are usually wrong, like up and down will instead move left to right. Again, pushing in and pulling out the keyboard fixes it for me. I recently upgraded to a new ROM and couldn't say if the problem persists or not.
As for the white screen issue - I'd say it's FUBAR'd.
My Cingular 8525 is having screens issues that I thought I'd post to the community if anyone has seen this.
The normal screen will go to all white under thermal conditions it appears. Thermal being inside a hot car, in my holster against my hip, gripping in my hand, heavy use with BT or wifi... thus I suspect thermal. I've changed battery's, no change. If it has changed to all white screen, a soft reset will not revert the screen back. The pda appears to have to "cool" off before screen will recover.
Could this be a LCD driver chip dieing? The screen itself? Worth repairing? Got my eye on the AT&T Fuze but wanted to keep the 8525 going for a few more months.
Thanks, Craig
holy crap I'm having the same problem. I havent determined heat to be the problem, but the only possible clue is that once, right after i hung up ona phone conversation, the screen turned semi white. If you looked real hard you could tell that the menus and programs were still operating normally, but the screen was screwy. using johkoss's V8 w. Manilla2D
Major problem, theres a MASSIVE thread going for this, sometimes it pays to use the search function.....
this is "the most common issue" on a hermes device.
I, personally, experienced it 3 times with 3 different hermes. Each time I had to send the device back to the shop. Because my device was under warranty, I always got a new one, free of charge.
You guys might want to check the Wiki, cause I believe there's a section there just dedicated for this issue.
I can't remember what the details are, but if my memory serves me right, it has something to do with the hardware (connection of cables to the screen).
I don't use hermes anymore, but I still come to the hermes forum every now and then...
Therer are actually a myriad of reasons you can get whitescreen, both hardware and software. From the descriptions though, it sounds like hardware.
This can be one of the most difficult things to fix as there may be multiple reasons and fixing one thing won't fix the issue.
^
I am agree with you. White screen may be appears occasionally and may be not. When white screen appears in my experience, it's enough to soft-reset.
May be different solutions with another?
HTC TyTN White Screen Issue with S/N Starting with HT6's
is your TyTN S/N start's with a HT6 you have a defective model for sure they are one of the first breads and are being known too have issues, so anyone make sure it starts with a HT733G4323 Etc, if your buying one of these used.
Or Even new Watch Out.
HTC TyTN
1.10
mobile 5
With 6.1 Plug-in's
Can't say that MY HT6 is a problem.. I actually found it faster than a HT7 (I have both). I did have to replace the LCD, BUT, it was because the touchscreen died, NOT whitescreen.
I bought the HT7 as a broken Hermes off ebay and found that it was actually less responsive than my older model. Used it to fix my older HT6 than use the HT7 motherboard in my, now, Frankenphone....
The "broken" Jasjam had a broken camera. It was actually just unplugged from the board. Liked my older model better...
Cheers...
White Screen
Hi to all,
I'm using PDAcorner v.20 w/ 5mb page pool,i to has encounter a white screen issue,it is true that its my be a hardware and software issue but if you only encounter white screen that all the time it is a software issue,you can check (schaps advance config) im using version 2.02.1.0.0 builtin in pdacorner v20 check the performance setting disable file system cache and file system filter cache in the glyph cache use only 8kb observe if the white screen will appear again.
hope that this will help all with white screen issue.
Hello there.
My HTC HD2 has been giving me some problems lately.I have recently noticed that there are flickering magenta/pink bars flickering horizontally across screen.
I have neither dropped the phone nor have i applied pressure on the screen since i carry it in my jacket breast pocket.
I am just wondering if anybody here has came across a similar issue.Virgin media are trying to absolve themselves of any responsibility, claiming that the fault is down to reckless handling.
Thanks
bumping the thread
I'm getting blue and pink bars intermittently appearing. My HD2 has been sent off for repair under warranty. Gutted. Back to a very bog standard SE handset for the time being.
I'm glad your getting yours repaired.Virgin are claiming that the HTC warranty does not cover this particular fault.
lying bastards.
BigOmar said:
Hello there.
My HTC HD2 has been giving me some problems lately.I have recently noticed that there are flickering magenta/pink bars flickering horizontally across screen.
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Click to collapse
Have you in the mean time got the problem fixed, and if so, how? As of today I am experiencing the same problems, and don't know if its worthwhile sending the phone in to HTC for repair.
I occasionally get vertical green flickering bars but only ever when sense is on screen which makes me think that it isnt a hardware issue. Anyone else experiencing this only whilst on a manila screen??
Hi,
I work in telecomms at the moment and can tell you that Virgin Media are not responsible for Hardware faults but should replace the device if you have the original boxing etc. This issue must be linked to the Pink Hue problem that the stock wm6.5 roms came with on the camera, try downloading the HOTFIX for the pink hue and that should do it, if not then I recommend trying a new ROM; as it only happens every now and again its not the physical screen but the ROM itself that is causing the flickering. Im not an expert but these two potential fixes come to mind.
If you need more help then let me know.
Blue lines on screen
For about a week I had blue lines across the screen no matter what screen in the phone I was on. I tried changing ROMs and Radios and nothing changed but then after a few days it just stopped happening and hasn't re-appeared since. I would say just upgrade ROM and radio and hopefully that might help.
Good luck
had that before, its a sign of problems with the screen, usually causes by faulty connection of the digitizer or of the LCD. you might want to call HTC as it usually caused by influx in temperature.
this is covered by HTC warranty just call HTC directly and they will fix it for sure, might only have to pay for shipping there.
Luckych
luckych said:
had that before, its a sign of problems with the screen, usually causes by faulty connection of the digitizer or of the LCD. you might want to call HTC as it usually caused by influx in temperature.
this is covered by HTC warranty just call HTC directly and they will fix it for sure, might only have to pay for shipping there.
Luckych
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Click to collapse
Hey I never thought of that, thanks dude, you learn something everyday here.
Hi guys same problem here, for over a month now. It got worse and now is: color failure, lines that flicker or constant remaining lines especially in the home tab. I will check through my guarantee, i have done nothing wrong to harm it.As much as i like this phone it seems that problems are endless(...restart...etc)
Hey,
the easiest way to repair sir is call HTC, mail it in to them and they will fix as it is a hardware fault. If you call T-mobile they might not, but if u directly call HTC they will.
Luckych
I remember reading a thread about this back when the HD2 was released, but I haven't really thought about it until now.
Since I bought it on the release date, I've been having problems typing on my HD2. The keyboard seems over sensitive and not accurate. When I press one letter, I genereally get the one next to it. When I try and delete the accidental character, I end up typing a heap of L's, M's and P's!
If I do the screen re-alignment it seems to be better for a while, but then after a reboot (which you need to do every couple of days with WinMo!) it goes bad again.
I hate texting now and entering passwords is impossible! I've got to the point where sometimes I want to throw the damn thing away.
I've had 2 iPhones, and HTC Touch Diamond and Touch HD previously so I know its not me. If I try my father-in-laws HD2, I can work it no problem.
I contacted HTC who told me to try a Hard Reset - but as I flash ROMS frequently I know this isn't going to make a difference. They said to contact them if the Hard Reset doesnt work and send the phone in for repair.
Obviously I'll need to reflash a stock ROM first!
Has anyone sent their phone back and what happened? Did it get fixed, and how long does it take?
p3eps said:
I remember reading a thread about this back when the HD2 was released, but I haven't really thought about it until now.
Since I bought it on the release date, I've been having problems typing on my HD2. The keyboard seems over sensitive and not accurate. When I press one letter, I genereally get the one next to it. When I try and delete the accidental character, I end up typing a heap of L's, M's and P's!
If I do the screen re-alignment it seems to be better for a while, but then after a reboot (which you need to do every couple of days with WinMo!) it goes bad again.
I hate texting now and entering passwords is impossible! I've got to the point where sometimes I want to throw the damn thing away.
I've had 2 iPhones, and HTC Touch Diamond and Touch HD previously so I know its not me. If I try my father-in-laws HD2, I can work it no problem.
I contacted HTC who told me to try a Hard Reset - but as I flash ROMS frequently I know this isn't going to make a difference. They said to contact them if the Hard Reset doesnt work and send the phone in for repair.
Obviously I'll need to reflash a stock ROM first!
Has anyone sent their phone back and what happened? Did it get fixed, and how long does it take?
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Click to collapse
i have the shaking screen issue when zooming and i cannot detect if it is hardware issue or software or it is normal
Search for "weird touchscreen behaviour".
If you send it back to HTC they'll change the screen and it will come back fixed, or they'll do something random and it won't.
I don't think its just you, I have similar issues! I'm learning to type slower, and there are some links in the tips & hints thread that may help.
I reflashed back to the stock ROM and surprise surprise, same problem.
I emailed HTC back who then said it would have to come back for repair.
They said to phone them to arrange, so its all set up - being collected by UPS tomorrow. Hopefully it will all get sorted.
On another note - I'm now using an old Nokia 3600 Slide while my HD2 is all packed up. I'm loving having an old keypad again! Texting is a delight again, and the small form factor of this phone is great. Its a shame the screen is tiny and the Opera Mini functionality is poop!!
If HTC did a modern version of the Touch Dual with a big touch screen and a slide out keyboard then I'd buy one in a flash! Maybe I'll get a Touch Pro 3 when it comes out
did you try this?? it works for me.Hope it helps
jaqubek said:
did you try this?? it works for me.Hope it helps
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Click to collapse
I have been using that - or a similar one - for the last few months, which helps a bit. The problem isn't the sensitivity though, its the accuracy of the screen. When I press 'P' I get 'O', or 'R' I get 'E'. Its like its not quite lined up correctly.
hmm... I had exactly the same problem,but just because screen was too sensitive and this cab helped. Have you also tried align screen??
If this one won`t help I think your fingers are too big (sorry,joke)
hoss_n2 said:
i have the shaking screen issue when zooming and i cannot detect if it is hardware issue or software or it is normal
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Click to collapse
I have the same issue...
Registry tweaks to decrease sensibility help but I think is a hardware problem, so I'd like to know if someone has sent his phone for repair
patton82 said:
I have the same issue...
Registry tweaks to decrease sensibility help but I think is a hardware problem, so I'd like to know if someone has sent his phone for repair
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Click to collapse
all my friends iphones have this issue but less than hd2 i think it is capastive screen issue
Sent mine back to O2, not HTC. I was getting light blotches on the screen in various places, they were very prominent when displaying light colours and they were getting gradually worse. Got it back yesterday and it looks brand new.
Did you flash the phone back to stock at all?
Yes, you need to remove the HSPL and that can only be done by flashing a stock rom from the memory stick - USB flashes the stock rom but leaves the HSPL intact. If you don't they will send it back to you saying the warranty is void. As well as replacing my screen they upgraded the stock O2 rom I had on it so they obviously check the software even if it's a hardware issue you have sent it back for. It goes without saying the first thing I did when I opened the box was replace the HSPL and flash Xannytech's Evolution.
I know to get rid of it, was just wondering if you did
Touch wood never had to send mine back but at least they can't tell you've HSPL'd it in the past...
hoss_n2 said:
all my friends iphones have this issue but less than hd2 i think it is capastive screen issue
Click to expand...
Click to collapse
Not all HD2 have this issues, at default (without registry tweaks) was impossible to write anything for me.
Pagnell said:
Sent mine back to O2, not HTC. I was getting light blotches on the screen in various places, they were very prominent when displaying light colours and they were getting gradually worse. Got it back yesterday and it looks brand new.
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Click to collapse
You had a different kind of issue, should know if someone with shaking/poor accurancy screen has sent his phone back
Well folks... my phone was picked up last week by UPS and returned to me today.
Before sending it off I reflashed the stock ROM and got rid of HSPL.
I've tested it a bit and am very happy - so I'm now flashing my Miri ROM back on as I type! HTC have replaced 'LCM (LCD)' and replaced 'Rigid-Flex Board (FPC Board)' as their diagnostic stated 'Touch Panel function abnormally and Camera Flash Malfunction'.
Typing feels like it should as the key I hit is now the one that actually presses. I don't know about the camera as I haven't tried it yet - but I didn't think there was anything wrong with it.
My only complaint is that the phone went in for repair with an HTC Screen Protector fitted, and they must've removed and refitted it - as its full of bubbles and knackered! Never mind - I'll order another one.
If anyone has the problems I described... contact HTC and get it sorted, as this is like using a new phone. Hopefully I won't feel the need to throw it again!
I'm mightily pissed off as I have just had to return my Leo back for the 2nd time with exactly the same problem as I had previously (see above). HTC and their crappy cheap LCDs must be costing them a lot of money.
I've been experiencing almost all the bugs in my HD2, last month i sent it back to HTC for repair.
They changed the touchscreen and display because they thought it wasn't bright enough (i didn't notice that).
I got it back a week ago and immediately saw that i now have a different touchscreen, more dots and diagonal lines can be seen.
All the problems are gone and i haven't been experiencing any problems the last week.
My Advise for people with touchscreen problems, have your touchscreen replaced !
Pagnell said:
Sent mine back to O2, not HTC. I was getting light blotches on the screen in various places, they were very prominent when displaying light colours and they were getting gradually worse. Got it back yesterday and it looks brand new.
Click to expand...
Click to collapse
i had the white blotches issue too and htc also replaced my screen under warranty (turnaround 11 calendar days) and paid carriage both ways; this despite my lacking a sales invoice, having bought the phone used on ebay and the moisture tab being tripped (which they also replaced).
a very good service from htc only slightly spoiled by the tech who reassembled my phone leaving a fingerprint on the *inside* of the camera lens cover glass which rather than sending it back to them again, i cleaned off myself by means of unscrewing the back panel.
I have HD2 since 2 months ago and it worked perfectly till a few days ago when the screen appears with some strange colors, not the normal ones. The touch screen works perfectly and the phone works ok. It's just that the colours are different from the original ones. Then after a few minutes or so it comes back to normal.
Any idea?
Thanks for your help.
did it fell off the ground before ?
nope, never felt down
any idea?
maybe your LCD flexband/cable is not tight fit in the slot..under the lcd-glass
had that before with sony cellphone
i would take it to service if you dont want to loose warranty.
picture of flexband:
http://www.pda-square.de/images/product_images/info_images/4297_0.jpg
Last year I had same problem happen to my laptop.
vorza said:
I have HD2 since 2 months ago and it worked perfectly till a few days ago when the screen appears with some strange colors, not the normal ones. The touch screen works perfectly and the phone works ok. It's just that the colours are different from the original ones. Then after a few minutes or so it comes back to normal.
Any idea?
Thanks for your help.
Click to expand...
Click to collapse
yes, I a agree powerslave69
After receiving back my Laptop from repair's (manufacture). A week later your problem came about. It was discovered by manufacture on return that the 'Wire Tape' connection was lose at one end between graphics card and screen. So when the Laptop was first repaired it was overlooked that the connection not right when the manufacture put it back together.
Best to send It back right now and they should replace it with a new one
Problem gone !!
Had the same (I think) problem. The colours on the screen went "blurry" & lost it's sharpness. Took it to service and they just re-flashed it with the newest ROM. Don't think that's the right solution to the problem though...
i already tried to flash it with the newst rom available on htc web site but it didn't work.
I brought the phone to the service. I'll let you know.
Thank you.
just curious, did you happen to have a custom rom with 576MB of ram enabled?
see this thread h t t p : / / forum.xda-developers.com/showthread.php?t=677979
no, it's the original rom. never applied a custom rom
Did you get this sorted out?
I think im having the same problem, since about a week ago i get horizontal bands of discolouration across the screen, at first it seemed to only affect Sense, but now any program running shows these bands of colour (like a purple colour band across the screen). Sometimes it is fine but now seems to be mostly like this.
Still on the original ROM...
richo27 said:
Did you get this sorted out?
I think im having the same problem, since about a week ago i get horizontal bands of discolouration across the screen, at first it seemed to only affect Sense, but now any program running shows these bands of colour (like a purple colour band across the screen). Sometimes it is fine but now seems to be mostly like this.
Still on the original ROM...
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Click to collapse
i have the same bands descoloration, the green tends to blue, i have to yellow bands, and text caracters in black screen comes yellow.
i was with Android froyo in miri ROM V17, i flash a few times the same miri v17 and radio 5.12.....
the problem is that I'm in hollidays for a month, and just have those rom and radio, that i flash via storage card.....because I'm with a macbook without WIndows switcher.
i thought goes to a cibercafe to try another rom.
What did you thing it is? what could i do?
please have merce, and help me.
i just have a few megabits in my plan data, to search a solution.
thanks by advance
No need more help, i have solve the screen issue.
so what was the solution?
Mine is ok now, went away by itself, but the problem pops up every now and then.
richo27 said:
so what was the solution?
Mine is ok now, went away by itself, but the problem pops up every now and then.
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Click to collapse
dont solve anythink, the issues continue....like yours...sometimes less sometimes mucher.
Has anyone sorted out this issue ?? Cos now mine is having the same problems...
I have checked around on other forums and no one seems to have the problem.
oh, and my HD2 is out of warranty, so I hope it won't cost a fortune if ihave to get it fixed....
Sorry for digging up an old thread but:
another one with strange colors over here. White is whit, black is black, but green, red and blue look a lot "paler". The colors are much less vibrant then they used to be.
The backlight of my hardware powerkey stopped working a thesame time. Other hardware buttons are fine...
question is.. will this get fixed under warranty? Anyone had thesame issue and sent his phone out to be repaired?
same problem now and then...someone help
if i apply a little preassure near the bessels or the usb port...screen becomes normal but you can never say when the problem might appear again...help !
backlashsid said:
same problem now and then...someone help
if i apply a little preassure near the bessels or the usb port...screen becomes normal but you can never say when the problem might appear again...help !
Click to expand...
Click to collapse
Seems like a loose contact on display ribbon cable. It happens after caring the phone long time in pockets usually in the summer when it's hot and sweat can enter in the phone. Contacts don't like moisture, in special sweat, it's corrosive. In addition, when caried in back pockets it will be slightly deformed and it is the second cause of that failure.
Strange colors on HD2 screen
I had a similar problem a while ago, horizontal green/yellow bands across the screen. At first it was intermittent but then became permanent. I had to send it back to HTC for a fix.