Hello there.
My HTC HD2 has been giving me some problems lately.I have recently noticed that there are flickering magenta/pink bars flickering horizontally across screen.
I have neither dropped the phone nor have i applied pressure on the screen since i carry it in my jacket breast pocket.
I am just wondering if anybody here has came across a similar issue.Virgin media are trying to absolve themselves of any responsibility, claiming that the fault is down to reckless handling.
Thanks
bumping the thread
I'm getting blue and pink bars intermittently appearing. My HD2 has been sent off for repair under warranty. Gutted. Back to a very bog standard SE handset for the time being.
I'm glad your getting yours repaired.Virgin are claiming that the HTC warranty does not cover this particular fault.
lying bastards.
BigOmar said:
Hello there.
My HTC HD2 has been giving me some problems lately.I have recently noticed that there are flickering magenta/pink bars flickering horizontally across screen.
Click to expand...
Click to collapse
Have you in the mean time got the problem fixed, and if so, how? As of today I am experiencing the same problems, and don't know if its worthwhile sending the phone in to HTC for repair.
I occasionally get vertical green flickering bars but only ever when sense is on screen which makes me think that it isnt a hardware issue. Anyone else experiencing this only whilst on a manila screen??
Hi,
I work in telecomms at the moment and can tell you that Virgin Media are not responsible for Hardware faults but should replace the device if you have the original boxing etc. This issue must be linked to the Pink Hue problem that the stock wm6.5 roms came with on the camera, try downloading the HOTFIX for the pink hue and that should do it, if not then I recommend trying a new ROM; as it only happens every now and again its not the physical screen but the ROM itself that is causing the flickering. Im not an expert but these two potential fixes come to mind.
If you need more help then let me know.
Blue lines on screen
For about a week I had blue lines across the screen no matter what screen in the phone I was on. I tried changing ROMs and Radios and nothing changed but then after a few days it just stopped happening and hasn't re-appeared since. I would say just upgrade ROM and radio and hopefully that might help.
Good luck
had that before, its a sign of problems with the screen, usually causes by faulty connection of the digitizer or of the LCD. you might want to call HTC as it usually caused by influx in temperature.
this is covered by HTC warranty just call HTC directly and they will fix it for sure, might only have to pay for shipping there.
Luckych
luckych said:
had that before, its a sign of problems with the screen, usually causes by faulty connection of the digitizer or of the LCD. you might want to call HTC as it usually caused by influx in temperature.
this is covered by HTC warranty just call HTC directly and they will fix it for sure, might only have to pay for shipping there.
Luckych
Click to expand...
Click to collapse
Hey I never thought of that, thanks dude, you learn something everyday here.
Hi guys same problem here, for over a month now. It got worse and now is: color failure, lines that flicker or constant remaining lines especially in the home tab. I will check through my guarantee, i have done nothing wrong to harm it.As much as i like this phone it seems that problems are endless(...restart...etc)
Hey,
the easiest way to repair sir is call HTC, mail it in to them and they will fix as it is a hardware fault. If you call T-mobile they might not, but if u directly call HTC they will.
Luckych
Related
I'm really pissed off... being an medical intern I really need my Vario II (allready gave away my Vario I) and now I'm experiencing the screen alignment problems as described in previous versions! I was told these problems were solved and now have to re-align my screen about every time I turn on my phone.
Is anybody else experiencing this problem?
anyone who told that this is solved is a joker....
even the HT635XXX is having problem... you can return it back, and wait or go to another unit.
It's an expensive bet on a gamble
Today I received my repaired tytn back. SN HT627.
According to the serviceburo it should now be repaired according to the instruction of HTC.
parts used:
1x Gasket, Keypad.Apache For.
1x MYLAR,LCM CONN, BREEZE FOR
So, hopefully this really solved the problem.
Regards,
Piet
let us know.... if fixed.. it means it's a HW issue.. but dont know why even the latest batch still suffers on this ... :evil:
Screen alignment problem
Those of us with this pesky problem are just dying to hear how "pietg" is getting along after the mylar film Liquid Crystal Monitor connection has been replaced. Not quite sure why they changed the keyboard gasket.
Not that we want to hassle "pietg" but if this is the cure some of us will be straight in there with the tools for another look!!Best give it a few days as the problem sometimes vanishes for lengthy periods anyway - especially I've noticed after you've done a reassembly. (just as you think it's cured it's back)
Re: Screen alignment problem
mikechannon said:
Those of us with this pesky problem are just dying to hear how "pietg" is getting along after the mylar film Liquid Crystal Monitor connection has been replaced. Not quite sure why they changed the keyboard gasket.
Not that we want to hassle "pietg" but if this is the cure some of us will be straight in there with the tools for another look!!Best give it a few days as the problem sometimes vanishes for lengthy periods anyway - especially I've noticed after you've done a reassembly. (just as you think it's cured it's back)
Click to expand...
Click to collapse
Will give it a week before judging the repair.
Finally I will be able to start using this thing. A lot to learn, also a lot of usage. So if the problem returns it should be back in one week.
(By the way, the first time to problems occured after I started carring hte phone in my pockets. And the phone came under "pressure".
I wonder when other users are getting back there repaired Tytn, the same parts are replaced.
To be continued ......
hereby an update.
Untill totday still no problems anymore.
So for me the problems are solved.
Piet
Alignment
pietg said:
hereby an update.
Untill totday still no problems anymore.
So for me the problems are solved.
Piet
Click to expand...
Click to collapse
Pietg
Good news, partly based on your earlier post on parts replaced, I did my own fix which is also still working well.
Just ocassioally when drawing in "notes" I get spikey lines i.e. when drawing a straight line it actually draws a line with v shaped peaks or sometimes a line like a sinusoidal wave. It always settles down within a minute or so, no need to realign. Once when it happened I noticed the WiFi was reconnecting after a broken connection. This spikey line issue is not a big prblem and I think is unrelated to the usual screen alignment issues. I got the feeling it was caused by power surges or leakage currents when the device was performing power hungry tasks? I saw a LCM manufacturers site that said reistance based LCMs are highly suceptable to both power fluctuations and leakage current interferance.
Anyway your post pretty much confirms the physical cause of most folks general alignment problems.
Mike
Hi all,
I need help,suggestions,anything with an issue I've had for a while. Since the time I started loading WM6 the screen has been randomly fading to white. I have LSVW latest rom 22/4 SE and 1.40.10 radio and 1.40oli although it doesn't matter what rom you load. I tried going back to WM5 and its better but now still fades to white as well.
on advise from oli and legolas I purchased a new battery but still have the same issue.
I have dropped my phone once which resulted in a crack to the right of the DEL/CR keys so could it be a HW issue and if you think so is it one I could open up the phone and fix?
Any and all help appreciated
IN FACT IF SOMEONE CAN RESOLVE THE ISSUE I WILL DONATE SOME CASH TO THEM!
test
Im updating to
LVSW 4-23 Full, Radio 1.40.30.00, SPL 2.10.Oli, IPL 1.04
seeing if any difference comes out.
This is not the first time this issue has been reported:
http://forum.xda-developers.com/archive/index.php/t-301003.html
The conclusion is that it's hardware related. It may be as simple as one of the internal ribbon connectors having a less than firm connection. It may be brought on my anything from physical movement or pressure to internal pressure if the device gats warm. However, it is possible that there is a failing component. IMHO, a case of take it for replacement/repair or first check connectors if your brave and not worried about a warranty.
Mike
mikechannon said:
This is not the first time this issue has been reported:
http://forum.xda-developers.com/archive/index.php/t-301003.html
The conclusion is that it's hardware related. It may be as simple as one of the internal ribbon connectors having a less than firm connection. It may be brought on my anything from physical movement or pressure to internal pressure if the device gats warm. However, it is possible that there is a failing component. IMHO, a case of take it for replacement/repair or first check connectors if your brave and not worried about a warranty.
Mike
Click to expand...
Click to collapse
HHmmm interesting thread .. the only issue i have out of that is the fade to white one.
Maybe Hardware .. i got the phone off ebay and now it has a crack in it .. so i dare say it isnt under warranty any more. (even though its a max of 6 months old).
It may also be software. I experienced the WSOD on my JASJAM when playing with the GPS-related DLL's. Once this problem appeared when switching on the camera. The screen would turn white and soft reset would not fix this, only power off/on would sort it out. Seems that the drivers do not reset (some of) the hardware to a known state on boot.
Had EXACTLY the same problem. Hoped it would be a software problem. Hard-reset a few times to no avail. Upgraded to a couple of the WM6 ROMs. No change. I did notice that when it was cool it tended not to happen, but after being on the phone a couple minutes or using the PDA for a while, it would do it AGAIN.
One weird thing I noticed was that if I did a Soft-reset and held down the Left Soft-key, I could "force" it to fade to white on start-up! VERY WEIRD.
I finally bit the bullet, and sent it back to Telstra to get it sorted. Didn't want to void warranty myself.
It has been just over 2 weeks since I sent it off, and They have sent this reply...
-------
-------
Hi
This phone is currently waiting on a part which was ordered yesterday. Some parts have already been issued but needs further repair.
Regards
Nadine
--------------------------------------------------------------------------------
From: LJ Boyd [mailto:[email protected]]
Sent: Friday, 20 April 2007 2:18 PM
To: ! TMS Customer Service
Subject: RE: Imate JASJAM Problem
Hello, I am emailing about an I-Mate JASJAM phone I sent for repairs early last week (tel # xxx ).
Can you please update me as to status of this repair, as the Telstra shop did not provide me with a second phone while I await return/repair/replacement of the phone.
Thanks,
-------
-------
So, I guess it IS a hardware problem. But then again, that kind of reply, sounds a bit "dodgy" as it doesn't seem to "technical" does it?
Hope this helps.
jyetara said:
So, I guess it IS a hardware problem. But then again, that kind of reply, sounds a bit "dodgy" as it doesn't seem to "technical" does it?
Hope this helps.
Click to expand...
Click to collapse
Their reply was not very technical - does not surprise me however. The people who repair these devices are usually faced with some component/connection/screen or a m/board that needs replaced. They often fail to take account of something as basic as the case pressing on the screen or other components - particularly when device is warm. So they replace the component they think is faulty and then discover the problem is still there. With this issue in particular I think that there are no faulty components just the case is a fraction of a millimetre too tight for the internal components and hence swapping out parts can have no effect. With this fault I advise people to go for a replacement not a repair if possible.
NB: This issue should not be confused with white screen that may appear after installing particular software or when an application crashes, or when the flashing of a new ROM goes wrong! The hardware issue arises most commonly when the device gets warm or put another way goes white after maybe 10 minutes of use and will continue to go white even after hard reset.
Mike
I have this same problem! =(
My phone screen recently (4-5 days ago) started to go white. I never saw this happen with my own eyes but when i picked up my phone and its sleeping i push the power button to get to an all white screen. I can hear noises when i touch the screen but no image other than white. I can solve this by removing the battery and putting it back in, then my scren works fine....its not verry often just like 1-3 times a day.
I want to try a hard reset but have a question first: My phone is unlocked by the ebay guy i got it from, will a hard reset lock my phone back to Cingular?
Next i want to try upgrading my ROM and Radio and anything else...im looking in the wiki for instructions on how to do this. Any help? What else shouls i upgrade?
Ive only had my Hermes for around 2 months so im new to much of this.
THanks!
I recently purchased a Used Imate Jasjam (Ex Telstra Australia) with this issue.
I pulled the unit apart, and reseated and pressed the Power and LCD Display Data Cables... attempting to ensure they were firmly fastened.
I then upgraded to LVSW's Latest WM6 Release.
I have had the Phone go to White once in that timeframe since. I brought it back by pressing the power button of, then one again.
I don't feel that it's really a "100%" Faulty Part... Because it works fine othertimes. It almost seems as if connections or a Data Cable has an Issue.
I'm intending tonight and using the Phone over the weekend to see if the issue continues to occur.
BAD NEWS!!
Well, got my phone back after a bit over 3 weeks I think? I kept ringing the repair center and emailing. Finally they said it was ready, and was sent back to the shop I bought it from. Rang the shop "no it's not here yet, we will ring you"... now the repair centre to the shop is a 20 min drive... on the 3rd, I rang again at 1pm and "no it's not here yet, we will ring you when it arrives." At this point I was really getting p*ed off. So I went to the shop, and demanded, and guess what was AT the Shop?!?!?!
Anyway, after 1 friggin day, I have lost the Red & Green phone buttons! As of tonight the whole bottom section no longer work, and the screen has gone white again.
The repair report listed 3 things replaced...one was a "bezel" another was a "poly" something. I will get the report a list the replaced bits if anyone likes, but their descriptions are kind of strange if ya ask me.
Anyway, I have to send the phone back for repairs again, which could take another 3 weeks +, which I think is completely PATHETIC OF TELSTRA, especially for the fact they dont give the same phone or even similar to "loan" while I wait for my defective $1300 phone to get "repaired"... (more like 'fiddled with' & "yeah, she'll be right mate"...
GRRRRR!!!!
My girlfriends phone was having the same problem. Try popping out your SD card and putting the phone into/out of sleep and see if that brings back a visible screen. Thats how we determined her situation was a hardware problem and not a problem with the rom.
jyetara said:
Well, got my phone back after a bit over 3 weeks I think? I kept ringing the repair center and emailing. Finally they said it was ready, and was sent back to the shop I bought it from. Rang the shop "no it's not here yet, we will ring you"... now the repair centre to the shop is a 20 min drive... on the 3rd, I rang again at 1pm and "no it's not here yet, we will ring you when it arrives." At this point I was really getting p*ed off. So I went to the shop, and demanded, and guess what was AT the Shop?!?!?!
Anyway, after 1 friggin day, I have lost the Red & Green phone buttons! As of tonight the whole bottom section no longer work, and the screen has gone white again.
The repair report listed 3 things replaced...one was a "bezel" another was a "poly" something. I will get the report a list the replaced bits if anyone likes, but their descriptions are kind of strange if ya ask me.
Anyway, I have to send the phone back for repairs again, which could take another 3 weeks +, which I think is completely PATHETIC OF TELSTRA, especially for the fact they dont give the same phone or even similar to "loan" while I wait for my defective $1300 phone to get "repaired"... (more like 'fiddled with' & "yeah, she'll be right mate"...
GRRRRR!!!!
Click to expand...
Click to collapse
Yes, sadly this is kind of predictable as I said in an earlier post in this thread:
http://forum.xda-developers.com/showpost.php?p=1233420&postcount=7
This is why, as I said, get a replacement not a repair if possible. My view is that the individual components are fine but connectors come loose or the heat generated causes pressure to be put on the screen etc So it's a problem with some cases and how the innards in some cases get squeezed. So off course changing the top poly board, connectors, bezel gasket, may by pot luck make a difference but is just as likely to make no difference at all.
Mike
Status Report:
After having my phone playing Video's Through the Night (My Way of a "Stress Test" to Generate Heat) I woke up the find the screen to be "almost completely" White.
Usually its gone completely, however in this instance I was able to see the icons through the whitewash.
I put the phone into sleep and back out and the Display is fine again.
Being that these phones are much easier to pull apart and put back together than my old JasJar I might to do some further experimentation.
I think the issue will have something to do with either one of the following
- Heat
- Pressure on the LCD from Parts Around it
- Faulty Ribbon or Power Leads to the LCD
My suggestions
- In the Case of Heat... I'll run the Same Test, with the Phone Directly in front of a small airconditioning unit I have.
- In the Case of Pressure, I'm going to look and see if I can place some extra Insulation Tape or Similar on the Phone to relieve this
- I wish I could find somewhere to buy the Replacement Ribbon Cables but I don't know where I can get them in Australia... any ideas?
VolarisPtyLtd said:
Status Report:
After having my phone playing Video's Through the Night (My Way of a "Stress Test" to Generate Heat) I woke up the find the screen to be "almost completely" White.
Usually its gone completely, however in this instance I was able to see the icons through the whitewash.
I put the phone into sleep and back out and the Display is fine again.
Being that these phones are much easier to pull apart and put back together than my old JasJar I might to do some further experimentation.
I think the issue will have something to do with either one of the following
- Heat
- Pressure on the LCD from Parts Around it
- Faulty Ribbon or Power Leads to the LCD
My suggestions
- In the Case of Heat... I'll run the Same Test, with the Phone Directly in front of a small airconditioning unit I have.
- In the Case of Pressure, I'm going to look and see if I can place some extra Insulation Tape or Similar on the Phone to relieve this
- I wish I could find somewhere to buy the Replacement Ribbon Cables but I don't know where I can get them in Australia... any ideas?
Click to expand...
Click to collapse
We wait to see. Mind you one guy on these boards found he could get half an hour from his device if he put it in the freezer for a while - so I'm not sure that air-con will be strong enough!!!
Mike
Well Results.....
After pulling apart the unit and reconnected, I think I found my cause to simply be excess pressure.
I've removed the "Black Plastic" Micro SD Card from its Blanking Plate.
Since I've done this... not one White Screen Whatsoever.
I don't use an SD Card, so the issue is resolved for me, however it is very interesting.
Could be Pressure or Heat (Small Hole Might Increase Airflow/Allow for Greater Dissapation or something)
Hi folks,
i've also small experience with this "white screen" issue and just wanted to inform you about it.
I got the device from my former boss who did already complain about this "white screen" issue on his O² XDA trion with original ROM. (honestly i did not really believe him due to my experience with couple of other devices so after i got the device i was just wondering - ok back to the facts).
I installed on Friday the Windows Mobile VI Pro - BLACK 2.5 Release and until today it was running (as far as i remember expect one time) nearly perfect w/o white screens. About 45min ago, i flashed the device with BLACK 3.0 Release and got until now about 5-10 times a white screen.
I assume this is not a hardware ONLY issue but indeed very strange.
I'll go back to 2.5 and will look forward if i get again the white screen or it'll be ok.
Cheers so far
FaCeOff said:
Hi folks,
i've also small experience with this "white screen" issue and just wanted to inform you about it.
I got the device from my former boss who did already complain about this "white screen" issue on his O² XDA trion with original ROM. (honestly i did not really believe him due to my experience with couple of other devices so after i got the device i was just wondering - ok back to the facts).
I installed on Friday the Windows Mobile VI Pro - BLACK 2.5 Release and until today it was running (as far as i remember expect one time) nearly perfect w/o white screens. About 45min ago, i flashed the device with BLACK 3.0 Release and got until now about 5-10 times a white screen.
I assume this is not a hardware ONLY issue but indeed very strange.
I'll go back to 2.5 and will look forward if i get again the white screen or it'll be ok.
Cheers so far
Click to expand...
Click to collapse
You are right to ask the question "is it hardware or software".
1
We know a white screens can arise if folk duff up flashing a new ROM.
2
We know there is a hardware caused white screen that comes and goes often when device gets warm.
3
But there maybe white screens caused by some kinds of crashing software or a buggy ROM etc
Crucially in terms of finding a cure will be distiguishing between these.
2 for most people is easy - take it back and get a replacement.
1 is a matter for the ROM upgrading and fixing boards
3 is a case of trying different ROMs testing 3 party software by selective installation until the problem starts or stops.
In your case I am worried that this is a number 2 device as it did sometimes get the problem before you flashed the ROM and now it's worse. It may only be worse because this particular ROM is generating more heat and consequently more white screens. (see explanations elsewhere).
I suppose if it's an occasional problem you might live with it but otherwise it's replacement at best and repair as a rather dodgy alternative.
Mike
Hey Mike,
well, before flashing the device with a custom ROM, in my opinion it was really difficult to use it.
By flashing it with V 2.5, it was very good usable and with V 3.0 it returned to become more unusable. Nevertheless, i upgraded 10min ago with HARD-SPL-V7 and it's running fine now (i've been wating with downgrading to V 2.5. If it returns to become unstable, i will downgrade to V 2.5 again.
I'll keep you informed.
yes for this particular "white screen" issue it will be useful to hear how things go - thanks
Mike
White screen - in my case definitely a hardware issue
Hi folks,
i was testing and playing around with my Hermes and today i found the problem (very funny because now i can't reproduce it anymore but just read ahead).
Today i was playing around and after pressing by accident on the case of the Hermes, the screen appeared disappeared and changed into white.
Please download the video i recorded from the attached link - you'll see that it was able to reproduce it by tapping on the case:
http://asuka.descipe.de/dphome/test/HTC_Hermes_White_Screen_issue.mp4
Please use VLC or MPC (additional codecs required) to watch the movie.
Honestly i'm not sure if this can be reproduced by anyone but this makes the whole situation much more clear.
Any feedback is welcome.
Cheers
I remember reading a thread about this back when the HD2 was released, but I haven't really thought about it until now.
Since I bought it on the release date, I've been having problems typing on my HD2. The keyboard seems over sensitive and not accurate. When I press one letter, I genereally get the one next to it. When I try and delete the accidental character, I end up typing a heap of L's, M's and P's!
If I do the screen re-alignment it seems to be better for a while, but then after a reboot (which you need to do every couple of days with WinMo!) it goes bad again.
I hate texting now and entering passwords is impossible! I've got to the point where sometimes I want to throw the damn thing away.
I've had 2 iPhones, and HTC Touch Diamond and Touch HD previously so I know its not me. If I try my father-in-laws HD2, I can work it no problem.
I contacted HTC who told me to try a Hard Reset - but as I flash ROMS frequently I know this isn't going to make a difference. They said to contact them if the Hard Reset doesnt work and send the phone in for repair.
Obviously I'll need to reflash a stock ROM first!
Has anyone sent their phone back and what happened? Did it get fixed, and how long does it take?
p3eps said:
I remember reading a thread about this back when the HD2 was released, but I haven't really thought about it until now.
Since I bought it on the release date, I've been having problems typing on my HD2. The keyboard seems over sensitive and not accurate. When I press one letter, I genereally get the one next to it. When I try and delete the accidental character, I end up typing a heap of L's, M's and P's!
If I do the screen re-alignment it seems to be better for a while, but then after a reboot (which you need to do every couple of days with WinMo!) it goes bad again.
I hate texting now and entering passwords is impossible! I've got to the point where sometimes I want to throw the damn thing away.
I've had 2 iPhones, and HTC Touch Diamond and Touch HD previously so I know its not me. If I try my father-in-laws HD2, I can work it no problem.
I contacted HTC who told me to try a Hard Reset - but as I flash ROMS frequently I know this isn't going to make a difference. They said to contact them if the Hard Reset doesnt work and send the phone in for repair.
Obviously I'll need to reflash a stock ROM first!
Has anyone sent their phone back and what happened? Did it get fixed, and how long does it take?
Click to expand...
Click to collapse
i have the shaking screen issue when zooming and i cannot detect if it is hardware issue or software or it is normal
Search for "weird touchscreen behaviour".
If you send it back to HTC they'll change the screen and it will come back fixed, or they'll do something random and it won't.
I don't think its just you, I have similar issues! I'm learning to type slower, and there are some links in the tips & hints thread that may help.
I reflashed back to the stock ROM and surprise surprise, same problem.
I emailed HTC back who then said it would have to come back for repair.
They said to phone them to arrange, so its all set up - being collected by UPS tomorrow. Hopefully it will all get sorted.
On another note - I'm now using an old Nokia 3600 Slide while my HD2 is all packed up. I'm loving having an old keypad again! Texting is a delight again, and the small form factor of this phone is great. Its a shame the screen is tiny and the Opera Mini functionality is poop!!
If HTC did a modern version of the Touch Dual with a big touch screen and a slide out keyboard then I'd buy one in a flash! Maybe I'll get a Touch Pro 3 when it comes out
did you try this?? it works for me.Hope it helps
jaqubek said:
did you try this?? it works for me.Hope it helps
Click to expand...
Click to collapse
I have been using that - or a similar one - for the last few months, which helps a bit. The problem isn't the sensitivity though, its the accuracy of the screen. When I press 'P' I get 'O', or 'R' I get 'E'. Its like its not quite lined up correctly.
hmm... I had exactly the same problem,but just because screen was too sensitive and this cab helped. Have you also tried align screen??
If this one won`t help I think your fingers are too big (sorry,joke)
hoss_n2 said:
i have the shaking screen issue when zooming and i cannot detect if it is hardware issue or software or it is normal
Click to expand...
Click to collapse
I have the same issue...
Registry tweaks to decrease sensibility help but I think is a hardware problem, so I'd like to know if someone has sent his phone for repair
patton82 said:
I have the same issue...
Registry tweaks to decrease sensibility help but I think is a hardware problem, so I'd like to know if someone has sent his phone for repair
Click to expand...
Click to collapse
all my friends iphones have this issue but less than hd2 i think it is capastive screen issue
Sent mine back to O2, not HTC. I was getting light blotches on the screen in various places, they were very prominent when displaying light colours and they were getting gradually worse. Got it back yesterday and it looks brand new.
Did you flash the phone back to stock at all?
Yes, you need to remove the HSPL and that can only be done by flashing a stock rom from the memory stick - USB flashes the stock rom but leaves the HSPL intact. If you don't they will send it back to you saying the warranty is void. As well as replacing my screen they upgraded the stock O2 rom I had on it so they obviously check the software even if it's a hardware issue you have sent it back for. It goes without saying the first thing I did when I opened the box was replace the HSPL and flash Xannytech's Evolution.
I know to get rid of it, was just wondering if you did
Touch wood never had to send mine back but at least they can't tell you've HSPL'd it in the past...
hoss_n2 said:
all my friends iphones have this issue but less than hd2 i think it is capastive screen issue
Click to expand...
Click to collapse
Not all HD2 have this issues, at default (without registry tweaks) was impossible to write anything for me.
Pagnell said:
Sent mine back to O2, not HTC. I was getting light blotches on the screen in various places, they were very prominent when displaying light colours and they were getting gradually worse. Got it back yesterday and it looks brand new.
Click to expand...
Click to collapse
You had a different kind of issue, should know if someone with shaking/poor accurancy screen has sent his phone back
Well folks... my phone was picked up last week by UPS and returned to me today.
Before sending it off I reflashed the stock ROM and got rid of HSPL.
I've tested it a bit and am very happy - so I'm now flashing my Miri ROM back on as I type! HTC have replaced 'LCM (LCD)' and replaced 'Rigid-Flex Board (FPC Board)' as their diagnostic stated 'Touch Panel function abnormally and Camera Flash Malfunction'.
Typing feels like it should as the key I hit is now the one that actually presses. I don't know about the camera as I haven't tried it yet - but I didn't think there was anything wrong with it.
My only complaint is that the phone went in for repair with an HTC Screen Protector fitted, and they must've removed and refitted it - as its full of bubbles and knackered! Never mind - I'll order another one.
If anyone has the problems I described... contact HTC and get it sorted, as this is like using a new phone. Hopefully I won't feel the need to throw it again!
I'm mightily pissed off as I have just had to return my Leo back for the 2nd time with exactly the same problem as I had previously (see above). HTC and their crappy cheap LCDs must be costing them a lot of money.
I've been experiencing almost all the bugs in my HD2, last month i sent it back to HTC for repair.
They changed the touchscreen and display because they thought it wasn't bright enough (i didn't notice that).
I got it back a week ago and immediately saw that i now have a different touchscreen, more dots and diagonal lines can be seen.
All the problems are gone and i haven't been experiencing any problems the last week.
My Advise for people with touchscreen problems, have your touchscreen replaced !
Pagnell said:
Sent mine back to O2, not HTC. I was getting light blotches on the screen in various places, they were very prominent when displaying light colours and they were getting gradually worse. Got it back yesterday and it looks brand new.
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i had the white blotches issue too and htc also replaced my screen under warranty (turnaround 11 calendar days) and paid carriage both ways; this despite my lacking a sales invoice, having bought the phone used on ebay and the moisture tab being tripped (which they also replaced).
a very good service from htc only slightly spoiled by the tech who reassembled my phone leaving a fingerprint on the *inside* of the camera lens cover glass which rather than sending it back to them again, i cleaned off myself by means of unscrewing the back panel.
I have recently been having problems with my HD2. Blue bands have been appearing on the device, across all tabs and applications. It seems as if its completely intermittent but when it appears it seems to stay on the phone until it is left with the screen off for 15mins or so and then it seems to disappear.
This problem first manifested when I was using the Energy ROM series but I have since tried other ROM's and also now reverted back to stock ROM and SPL from the HTC website.
Please see this video , you can clearly see the blue bands that affect the device.
http://www.youtube.com/watch?v=jskIp7KUa9g
I have organised for my phone to be sent off to HTC for repair, but I am worried they will use a small bit of damage to the bottom of the phone which has nothing to do with this problem as an excuse to charge me for the repair. The purpose of this topic is really to ask if anyone else has experienced this problem with their phone, and if so did they get it repaired by HTC and what was the process like?
Thanks - MM
Broke my screen and fixed it at a lab a few days ago.
today I noticed weird dark spots where I press or when I bent the phone a little, I don't think I had this in my original screen.
A video of the problem is attached in a zip file.
Any one know what is the cause of this problem? will it get worse in time? is this indication the screen is not original LG maybe?
Thanks.
any one seen this problem before?
I've never seen that problem before. I do not think that it'll get worse over time but it's a definite indication that you've messed with your device. Just use it till it cracks, then get an original replacement
vPro97 said:
I've never seen that problem before. I do not think that it'll get worse over time but it's a definite indication that you've messed with your device. Just use it till it cracks, then get an original replacement
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It is an original replacement, the screen was replaced in a lab, not in my house.
I took the phone back to the lab today and they told me it is common to see this in LG and Samsung phones after replacing screen.
I guess if it was common people here would know it....