Database Users

Screen glitches/freezes (To do with magnetic case)

Hello from down-under ,
I've come to put forward a problem myself and a few others are having over at the Mtekk forums. I currently just purchased an I-Mate JasJam on Telstras' new NextG network and have been using it for about a week and a half. As this fantastic piece of equipment is a little on the expensive side, I wanted to make sure it was kept safe all the time, so I began to use (no matter how silly it made me look ) the I-Mate supplied Pouch, little did I know it did more damage then not using it...
After investigating over the last few days, It was concluded that the magnetic found in the supplied Pouch had some diverse effect on the switching on Landscape to Portrait mode when removing the JasJam from the Pouch to answer/make a call, play a game or send a text message; often resulting in a 'bugged' or 'glitched' screen, stuck between either Landscape or Portrait etc (I fixed by removing the JasJam and sliding out the Keyboard and back in).
After I few days I thought that this couldn't be right for a brand new machine and took my problem to the Internet in which I found others with the same problem. Since then I have stopped using the supplied Pouch and am now looking at purchasing the Krussel Orbit Pouch as a magnetic-less replacement (any users with one, I'd love your feedback). I am making this thread to see if any users of the XDA-Developers board have faced this issue and ask one further question:
1. Since I stopped using the Pouch I can only find one annoying trait left, whenever I switch the Screen back on from 'Standby' mode I seem to receive a small 'glitch' in the Today Screen if the device has been locked, if the device has been left unlocked the Screen can be switched on/off with no issue - does anyone else have this problem, I'm concerned that the magnetic pouch has caused some internal damage...
Thanks,
Elite_Gamer04

Hi, there is a bit more about this problem in the accessories thread, I noticed the magnet causing issues and wondered about internal damage as you did, even possibly causing the align issues, but a few people reported back they had been using the case from day 1 and while it affected the landscape/portrait, they had no align issues or any other problems, so I don't suspect that there is any internal damage occurring..I do wonder about your screen glitch but without actually seein it..I haven't a clue, also do you have a lot of today plugins?..could possibly be one of them is buggy..I'm not sure, but the case does certainly suck, I was immediately concerned with the magnet strength, off topic..but on my device if my thumb is a bit damp or any metal touches the aluminum bezel around the ear piece of the phone..the screen will flicker.

Thanks for your reply Chaotic, My device is in the same state as when it come out of the box, so this isn't a 3rd party issue. I have tried removing/adding the default Today Screen icons to see if it makes an issue to the 'glitching' of my screen when it on/off and it makes no difference, only thing I can see that makes it not happen *sometimes* is when the device is not locked.
Well thats one user without my issue, hoping someone will report it, or I'm going to get a replacement.
*If your testing to see if you have the same issue as me, simply hold your device in your hand (try both with it Locked and Unlocked) and push the top right-hand side button which should switch your screen off, press it again for it to come on. If you see a sort of 'glitch' of white on your Today Screen and then it fixes itself (I'm talkin 1-2 seconds) you have the same as me.*

Hi chaps,
I've used the magnetic pouch from day one with my UK T-Mobile Vario II and am still yet to see the landscape/portrait switching issue when removing the Vario II to answer a call.
I had a theory about this, and it's probably going to get shot down in flames for it's obviousness, but I'll mention it anyway... Could the problem be down to the machine being powered down (manually or automatically) while in Landscape mode... then when switching on automatically when a phone call is received, the phone tries to switch back to portrait mode but gets stuck?
I have road tested this theory on my own Vario II and have not seen the problem at all, but my ROM may handle things differently to yours? Apologies again if this suggestion is obvious.

elite_gamer04 said:
Thanks for your reply Chaotic, My device is in the same state as when it come out of the box, so this isn't a 3rd party issue. I have tried removing/adding the default Today Screen icons to see if it makes an issue to the 'glitching' of my screen when it on/off and it makes no difference, only thing I can see that makes it not happen *sometimes* is when the device is not locked.
Well thats one user without my issue, hoping someone will report it, or I'm going to get a replacement.
*If your testing to see if you have the same issue as me, simply hold your device in your hand (try both with it Locked and Unlocked) and push the top right-hand side button which should switch your screen off, press it again for it to come on. If you see a sort of 'glitch' of white on your Today Screen and then it fixes itself (I'm talkin 1-2 seconds) you have the same as me.*
Click to expand...
Click to collapse
I assume you are referring to the lock/unlock option found on the Today screen? I also see a short white screen delay when using this Today screen option.
I also see an even longer delay when using the password/pin lock option. Probably something to do with the locking program checking to see if the preset time delay for locking and requesting the password/pin has passed.
Disabling both options makes starting up a lot faster, although you may of course need these options enabled. I'm sure it's something that will be resolved by the manufacturer in time.

elite_gamer04, I hadn't ever used the lock on my device, so I enabled it just to test, and there wasn't any differences, I also wasn't sure of what the actual glitch was, but since you mentioned it I did some further investigating, I do notice a white screen when coming back from standby, but it lasts no longer than half a second..definitely not 2 seconds.
g00nerz, its all good, all info around here is appreciated, but there is definitely an issue with the case magnet, I don't have a single landscape/portrait issue unless I put it in the bundle case..I use a modded aluminum case at the moment..but if I switch back it happens, I'm pretty sure the words "bundle case" are in the title of the post with others with this issue if you want to check it out.
I have read where some people were discussing that they thought some had different screens..that could be why you haven't had this issue or maybe it is ROM related, but from what I understand its been a variety of brands with this issue...now that I think about it..I wonder if all the brands bundle cases are the same?
I think its Mike(I hope I got that right) that has tore one of these apart..few posts about it with pics on the forum he might know, but anyhow I wonder if theres actually a hardware switch that triggers the switch from portrait/landscape when the slide out kb is opened, and the magnet is affecting that..could also be it was revised on some models.
I'm just speculating/guessin on what might be causing it, I really haven't any solid info other than some people definitely have an issue with the case, including me.

I also see a short white screen delay when using this Today screen option
Click to expand...
Click to collapse
I <3 you hehe. Thank god its not just me . Yes I was referring to the 'Device Lock' and 'Device Unlock' function on the Today Screen. When it is Unlocked and I switch on/off the screen I see no 'lag' or 'white glitch' but with it on I see a small 1-2 sec lag. Anyways as you have confirmed it also I don't have to worry about returning mine and will get on with my new Krussel case I'm about to order.
Thanks
P.S If others are having this issue, or know of how to fix, don't hesitate to post.

Please consider that the use of wifi may drasticely slow down the device's power up. I do use the default case with the strong magnet, and when I power up my device with the wifi enabled it takes a while until he completely awake; the wifi plus the switch landscape => portrait (thanks HTC case) slow it down.
I am also experiencing the "auto answer" issue; from time to time when I put my device off its case it answer to the incoming phone call, but till now I was not sure that the case could be involved; are you sure about this? I tried to give some testing but I was not able to reproduce it; it only happen when it is not expected to happen

elite_gamer04 said:
Hello from down-under ,
As this fantastic piece of equipment ......the I-Mate supplied Pouch, little did I know it did more damage then not using it.........I switch the Screen back on from 'Standby' mode I seem to receive a small 'glitch' in the Today Screen if the device has been locked, ....
Click to expand...
Click to collapse
Hi elite_gamer04, As you had rightly mentioned this is really a fantastic device and no doubt about it.....like you I had the same problem when I bought it around 2 months back.
I was breaking my head as to why its happening, it looked for me as if the device hangs on and off...but did not notice keenly the instances when it happened as removing it out of the pouch was too normal a thing that did not hint me that it has something to do with the issue...But I was totally broken and disturbed and decided somehow I am going to get a replacement. I took it to the service centre and the guy there (very smart) as soon as I mentioned about the problem ( I went there thinking that it has something to do with the sliding mechanism) responded spontaneously taking the pouch opened the flap and took the magnet side over the screen and showed it to me....wow yes...its the pouch which was the culprit as we noticed the screen going crazy....Anyway I was relaxed but from that instance I kept aside the pouch that came with the pack and I am currently using a different one from the stores. Till now I have noticed no glitches and am happy I own a real amazing fast device.
About the other glitch you mentioned when the phone is locked yes I tried and it is there even for me but I dont think its a major issue for you to replace the device as its something to do with the screen refresh rate and memory which am sure would be fixed by new ROM upgrades in the days to come...but relax rest assured you own a fantastic device.
All the best

Thanks for posting this about the screen - I thought I was going nuts. I bought a replacement pouch that has a belt loop - so slightly more secure than the clip. But when i started using it - it always switches to landscape mode.
I'll have to find one without a magnet i guess!

Crazy Tytn screen and button problem, please help

Hi all, this is my first post on this forum but I've been reading for a while to educate myself.
I've got a Herm200 that I've been trying to troubleshoot but to no avail. I'm fairly certain that it has a hardware problem but I haven't been able to isolate anything.
Here's whats happening:
Occasionally the screen will come out of stand-by all white. This will also happen randomly if i touch the screen to perform a command. While the screen is operating, sometimes the buttons on the face will stop working, however the buttons across both sides will continue working just fine.
When the screen turns all white a soft, hard, or stand-by cycle will not always bring it back to life. The fact that the hard reset wont always fix the problem makes me think it's a hardware issue since the phone will boot-up with the the all-white screen.
This is incredibly frustrating especially since HTC wont accept any warranty claims in the USA on the Tytn.
At first I thought this might be a problem with the ribon connection between the screen and the base but i haven't been able to confirm or discount anything at this point. I have yet to find a way to consistently reproduce or rectify the problem so it's very hard to troubleshoot.
I pretty much have to take a second phone with me everywhere right now just incase i need to make a call. Please help! Has anyone ever encountered such a problem?
Thank you in advance!

SneezyRobot said:
Occasionally the screen will come out of stand-by all white. This will also happen randomly if i touch the screen to perform a command. While the screen is operating, sometimes the buttons on the face will stop working, however the buttons across both sides will continue working just fine.
Click to expand...
Click to collapse
Hi. This sounds very similar to a problem that I experienced with a HERMES100. I bought the phone off someone on Ebay recently - someone had obviously scrambled the radio on it. I re-flashed it, and it sprang to life. However, after a couple of days, I experienced a problem where occasionally the LCD would stop refreshing, all the pixels faded away leaving only a white screen. Under these circumstances, some of the buttons on the phone stopped working. Turning phone on/off sometimes cured the problem, or it would require the occasional hard reset. This would happen once or twice a day and I suspect thats why someone tried to re-flash the phone.
In the end, out of curiosity I took the entire phone apart, put it all back together again and now there are no more problems!! Totally fixed!
My suspicion is that it was one of the ribbon cable push connectors on the mainboard - possibly not seated properly, or a bit of dirt contaminating the connection. Obviously when I took the phone apart I must have re-seated it.
If you are planning to take your phone apart, please exercise considerable care because some of the parts are very small and easily damaged. I would recommend buying a proper kit to take it apart. I bought mine for about £5 off ebay. Particularly useful are the plastic spoon "wedges" used to gently prise open the case after removing the screens. Don't use a screwdriver - you will scratch the case.
Good luck.

wow... that sounds like exactly what's going on here, I actually even tried to disassemble it lastnight but didnt have the right driver set. thank you for the advice!
I'll look for one of those sets but what would you search for if i needed to find it?

Thanks again, I just got a set off of Ebay. Hopefully it'll be here next week
With any luck it'll be a connection issue.

I have had the exact same problem. Because I got the Tytn through work I made our IT department handle the issue and I am currently waiting for a replacement and to find out what happened.

Yep, it looks like the problems the OP is having are very similar to the problems we've been having over in this thread:
http://forum.xda-developers.com/showthread.php?t=291027
I'm beginning to think it's a hardware problem as well but not entirely sure.
People in the above thread mentioned that using the scroll wheel a while then moving back to use the D pad fixed the problem (very briefly in my case.) Once I use the center D pad button again it locks the hardware buttons under the screen until I make my device sleep and resume.
Somtimes rather than making all the front hardware buttons unresponsive the issue is that once I use the Down Dpad button I can't use the up button. Pressing up will make it go down, as will pressing down (at least that's working ).
Regarding the white screen - this sometimes also occurs. I can force it to white screen by putting a little pressure on the silver panel surrounding the top, right and bottom of the screen (I have an imate jasjam). Randomly when there's no pressure on the rim and I wake it out of standby, it has a white screen that can only be fixed by turning the screen off and on again.
Finally, the LED indicator seems screwy. Sometimes it never flashes. Other times it flashes sporadically (uneven intervals - we're talking maybe a minute between one flash then seconds before another). When I charge it sometimes the LED doesn't come on but nevertheless it charges. Sometimes if the LED is on it never turns green to indicate a full charge. Yet other times it comes on orange, turns green, then never switches off!
Is it possible that
a) The hardware button problems.
b) The white screen problem.
c) The LED problem.
are all related to some kind of connection going loose? Why would the hardware button problem be temporarily fixable with use of the scroll wheel if this were the case?
The other thread has fallen silent. I'm hoping that some of the gurus in here can offer some input here, even if they don't know the answer but can formulate an opinion. I know very little about these devices.
Thanks in advance guys!
PS - don't really know if I should start another thread, I've posted here as it seems like very much the same issue.

Anybody any idea? advice?

I had a similar problem with my HERM100. I didn't mess around with it too much, I just had Cingular replace it out of warranty exchange (thank god those original ROMs are on the wiki ). I did notice however that after doing a master reset, the screen would function again although I haven't messed around with it too much. I got so frustrated with removing the battery for 5 minutes and STILL powering on with a white screen that I just threw it in my back seat until the new one arrived.

I don't have these screen issues. I only have hardware button problems. It's so damn frustrating! I already own a replacement.
I just received a call from my girlfriend. I wasn't able to answer the phone with the buttons, only with a screentap. I also wasn't able to close the call with the hardware button. Since the side buttons work, I went to settings -> phone, closed it, and there we go. The hardware buttons worked again.
Why the heck is this? I truly hope for some wizz out there with some advice, since HTC would only tell me to send it back after replacing it with a new TyTN with same issues.
Regards,
DM.

Anyone anyone?

HELP!!!!
barncourt said:
Hi. This sounds very similar to a problem that I experienced with a HERMES100. I bought the phone off someone on Ebay recently - someone had obviously scrambled the radio on it. I re-flashed it, and it sprang to life. However, after a couple of days, I experienced a problem where occasionally the LCD would stop refreshing, all the pixels faded away leaving only a white screen. Under these circumstances, some of the buttons on the phone stopped working. Turning phone on/off sometimes cured the problem, or it would require the occasional hard reset. This would happen once or twice a day and I suspect thats why someone tried to re-flash the phone.
In the end, out of curiosity I took the entire phone apart, put it all back together again and now there are no more problems!! Totally fixed!
My suspicion is that it was one of the ribbon cable push connectors on the mainboard - possibly not seated properly, or a bit of dirt contaminating the connection. Obviously when I took the phone apart I must have re-seated it.
If you are planning to take your phone apart, please exercise considerable care because some of the parts are very small and easily damaged. I would recommend buying a proper kit to take it apart. I bought mine for about £5 off ebay. Particularly useful are the plastic spoon "wedges" used to gently prise open the case after removing the screens. Don't use a screwdriver - you will scratch the case.
Good luck.
Click to expand...
Click to collapse
This is my first post as I've so far managed to cure all my issues from just reading the forum. However, I am now having a similar problem with the white screen.
I have a cingular 8525. It fell and the following day the call and end buttons remained lit and wouldn't turn off and they also wouldn't work.
I soft reset, nothing, I then removed the battery and when I turned it back on, there was a white screen and the buttons below still don't work.
I have read the other posts on this issue, but I need help on exactly what kit to buy to reconnect the screen cable and instructions on how to do it as I've never taken apart a phone before, although I have dabbled with other electronic devices.
Your help would be much appreciated, as I am in Jamaica and there are no technicians here who I trust to help.
Thanks in advance.
Below are links to 2 kits I'm thinking of getting. Is either one better than the other?
http://www.pdasmart.com/pdaphonehtcmini.htm?gclid=CJrHntO-hosCFQx1VAodaQf6KQ
http://cgi.ebay.com/SCREWDRIVERS-TO...01677255QQcategoryZ108648QQrdZ1QQcmdZViewItem

CINGULAR IN JA said:
This is my first post as I've so far managed to cure all my issues from just reading the forum. However, I am now having a similar problem with the white screen.
I have a cingular 8525. It fell and the following day the call and end buttons remained lit and wouldn't turn off and they also wouldn't work.
I soft reset, nothing, I then removed the battery and when I turned it back on, there was a white screen and the buttons below still don't work.
I have read the other posts on this issue, but I need help on exactly what kit to buy to reconnect the screen cable and instructions on how to do it as I've never taken apart a phone before, although I have dabbled with other electronic devices.
Your help would be much appreciated, as I am in Jamaica and there are no technicians here who I trust to help.
Thanks in advance.
Below are links to 2 kits I'm thinking of getting. Is either one better than the other?
http://www.pdasmart.com/pdaphonehtcmini.htm?gclid=CJrHntO-hosCFQx1VAodaQf6KQ
http://cgi.ebay.com/SCREWDRIVERS-TO...01677255QQcategoryZ108648QQrdZ1QQcmdZViewItem
Click to expand...
Click to collapse
Both kits look ok. PDA one tells you a little more but the basics appear to be in both.
I'm curious though you soft reset and took the battery out, but have you done a HARD reset? I would always try this first before dismantling.
Mike

In my case, they also are always lit up when the screen is also active.
And no matter what ROM version, they occasionally stop responding. Side buttons keep working.

mikechannon said:
Both kits look ok. PDA one tells you a little more but the basics appear to be in both.
I'm curious though you soft reset and took the battery out, but have you done a HARD reset? I would always try this first before dismantling.
Mike
Click to expand...
Click to collapse
Thanks for the response.
I couldn't do a hard reset because the buttons weren't working.
I have made some progress with the phone now. Found a tech guy who looked at it for me. The white screen is gone, but the buttons still stop working from time to time.
All the connections seem ok.
Is there anything else that could cause the buttons to malfunction?

CINGULAR IN JA said:
Thanks for the response.
I couldn't do a hard reset because the buttons weren't working.
I have made some progress with the phone now. Found a tech guy who looked at it for me. The white screen is gone, but the buttons still stop working from time to time.
All the connections seem ok.
Is there anything else that could cause the buttons to malfunction?
Click to expand...
Click to collapse
Nothing obvious.
Have you got applications installed that you have loaded - could be one thats playing up.
Have you now been able to do a hard reset?
If taking device apart and reassembling improved things it does suggest hardware though and might be worth double checking all those multi-connector blocks for good connections - i.e. take them out and in a few times to ensure any oxidation on contacts is removed.
Mike

mikechannon said:
Nothing obvious.
Have you got applications installed that you have loaded - could be one thats playing up.
Have you now been able to do a hard reset?
If taking device apart and reassembling improved things it does suggest hardware though and might be worth double checking all those multi-connector blocks for good connections - i.e. take them out and in a few times to ensure any oxidation on contacts is removed.
Mike
Click to expand...
Click to collapse
Thanks Mike.
I will give that a shot.
I haven't installed any new applications recently, so I don't think it is a software issue.
Thanks again.

CINGULAR IN JA said:
Thanks Mike.
I will give that a shot.
I haven't installed any new applications recently, so I don't think it is a software issue.
Thanks again.
Click to expand...
Click to collapse
If it wouldn't be a software issue, why is it, in my case, instantly resolved when going to settings -> phone with the side buttons?

i had this problem i took it to a guy who fixed the problem he said it was a very small tear in the flex cable which causes this white screen every now ant then and the buton problem , sorry to say its the cable problem and u need a very capable person to fix it or replace it with a new one . its very common problem baised on the guy who fixed it .

dmxl said:
I don't have these screen issues. I only have hardware button problems. It's so damn frustrating! I already own a replacement.
I just received a call from my girlfriend. I wasn't able to answer the phone with the buttons, only with a screentap. I also wasn't able to close the call with the hardware button. Since the side buttons work, I went to settings -> phone, closed it, and there we go. The hardware buttons worked again.
Why the heck is this? I truly hope for some wizz out there with some advice, since HTC would only tell me to send it back after replacing it with a new TyTN with same issues.
Regards,
DM.
Click to expand...
Click to collapse
Exactly what is happening to me, no white screen issues, just screen taps and answering calls, I also have another problem where the PDA will not allow me to open anything, be it the start menu or contacts, it will open and quickly close again. I have had mine swapped through Telstra in Sydney, it worked fine for a while and then the same crap again. These problems started before I even touched the OS, so it must be a build problem. Maybe we should write a joint letter to HTC letting them know that there is a serious problem with their machine.

I have had the same problem, got my Tytn through work so we sent it back to the company that supplied it to us. Got it back yesterday and they had replaced the "switchboard". Not sure what it is but there was the problem. Had white screen and buttons not working.

White Screen??

My Cingular 8525 is having screens issues that I thought I'd post to the community if anyone has seen this.
The normal screen will go to all white under thermal conditions it appears. Thermal being inside a hot car, in my holster against my hip, gripping in my hand, heavy use with BT or wifi... thus I suspect thermal. I've changed battery's, no change. If it has changed to all white screen, a soft reset will not revert the screen back. The pda appears to have to "cool" off before screen will recover.
Could this be a LCD driver chip dieing? The screen itself? Worth repairing? Got my eye on the AT&T Fuze but wanted to keep the 8525 going for a few more months.
Thanks, Craig

holy crap I'm having the same problem. I havent determined heat to be the problem, but the only possible clue is that once, right after i hung up ona phone conversation, the screen turned semi white. If you looked real hard you could tell that the menus and programs were still operating normally, but the screen was screwy. using johkoss's V8 w. Manilla2D

Major problem, theres a MASSIVE thread going for this, sometimes it pays to use the search function.....

this is "the most common issue" on a hermes device.
I, personally, experienced it 3 times with 3 different hermes. Each time I had to send the device back to the shop. Because my device was under warranty, I always got a new one, free of charge.
You guys might want to check the Wiki, cause I believe there's a section there just dedicated for this issue.
I can't remember what the details are, but if my memory serves me right, it has something to do with the hardware (connection of cables to the screen).
I don't use hermes anymore, but I still come to the hermes forum every now and then...

Therer are actually a myriad of reasons you can get whitescreen, both hardware and software. From the descriptions though, it sounds like hardware.
This can be one of the most difficult things to fix as there may be multiple reasons and fixing one thing won't fix the issue.

^
I am agree with you. White screen may be appears occasionally and may be not. When white screen appears in my experience, it's enough to soft-reset.
May be different solutions with another?

HTC TyTN White Screen Issue with S/N Starting with HT6's
is your TyTN S/N start's with a HT6 you have a defective model for sure they are one of the first breads and are being known too have issues, so anyone make sure it starts with a HT733G4323 Etc, if your buying one of these used.
Or Even new Watch Out.
HTC TyTN
1.10
mobile 5
With 6.1 Plug-in's

Can't say that MY HT6 is a problem.. I actually found it faster than a HT7 (I have both). I did have to replace the LCD, BUT, it was because the touchscreen died, NOT whitescreen.
I bought the HT7 as a broken Hermes off ebay and found that it was actually less responsive than my older model. Used it to fix my older HT6 than use the HT7 motherboard in my, now, Frankenphone....
The "broken" Jasjam had a broken camera. It was actually just unplugged from the board. Liked my older model better...
Cheers...

White Screen
Hi to all,
I'm using PDAcorner v.20 w/ 5mb page pool,i to has encounter a white screen issue,it is true that its my be a hardware and software issue but if you only encounter white screen that all the time it is a software issue,you can check (schaps advance config) im using version 2.02.1.0.0 builtin in pdacorner v20 check the performance setting disable file system cache and file system filter cache in the glyph cache use only 8kb observe if the white screen will appear again.
hope that this will help all with white screen issue.

Weird problem with device wake-up

Hi guys I just got my G1 and I so sad because I have a really weird problem with it.
When the phone is in sleep mode (screen off) sometimes the unlock screen shows, but sometimes weird things happen: only the top bar appear then fade and the screen stay black although still on (I can see the back-light on). Sometimes the screen fades but not to black, to random colors like green, red or blue and then to black.
At first I thought this was an software bug, I'm a software engineer working with cell phones development and I never see a hardware problem like that. But I changed everything software related and I still have this problem (spl, radio and OS), so this has to be a hardware problem unless I'm forgetting something.
[update]
Looks like it happens more often in R33 (original and JF) than in 1.5 (Haykuro H build).
Anyone with ideas?
I'm in Brazil, so I bought it through an importer, I have a warranty if I need to replace the phone, but that would take some weeks, so I'm trying hard to fix it by myself.

I know at least 10 people with a G1... and have NEVER seen this issue with ANYONE.
Dude I would highly recommend replacing the phone.
I myself am a software engineer as well.... this behavior is not conducive to something buggy software would do.
My guess would be a faulty wire connecting to your phones board.

[HUAWEI P10 LITE] Screen burn, ghost images, but it's temporal

I'm new to this forum, so I posted in general this problem I'm having since I don't know which category fits for this.
I know this forum is for software-related topics, but I've found hardware questions as well, so I guess this should be fine.
Basically, some time ago my phone started having this problem, which I suspect is hardware related, which is what they call screen burn.
Funny thing is, people usually say this problem is permanent, but in my case it's just temporal.
Sometimes my screen is working just fine, and suddenly starts flickering. If I try to switch apps, a "ghost image" of the other app stays there in the background, and until the screen refreshes, it takes time, or maybe I have to switch my screen on-off again, etc.
Another times It turns white, but I still can use my phone properly.
I've identified it's just a screen issue, because as I said, I can actually use my phone fine, but I have this flickers and ghost images. These ghost images are actually the most annoying problem when they happen.
To do some testing, I downloaded a burn-in test app to check every colour, and I've noticed that most colours work fine, but just the white and grey were weird? Like, maybe in the top of the screen the colour wouldn't show, but in the rest of the screen it was working.
Other times, the screen starts to display "colour lines" in front of everything, and after some time they disappear.
Want I want to know is, is this a hardware problem, or software? I guess it's hardware, I'd find it weird to be software.
If so, changing the screen would fix this ghost images and flickers? I haven't tried changing a phone screen before, but I can just buy one and there are videos for my model on how to change the screen so I could do it.
What I want to know is, how to fix this, and If replacing the screen would do. I honestly am against the consumerism trend of throwing away phones, so I at least want to try.
Thanks.

adrianjaramillo said:
I'm new to this forum, so I posted in general this problem I'm having since I don't know which category fits for this.
I know this forum is for software-related topics, but I've found hardware questions as well, so I guess this should be fine.
Basically, some time ago my phone started having this problem, which I suspect is hardware related, which is what they call screen burn.
Funny thing is, people usually say this problem is permanent, but in my case it's just temporal.
Sometimes my screen is working just fine, and suddenly starts flickering. If I try to switch apps, a "ghost image" of the other app stays there in the background, and until the screen refreshes, it takes time, or maybe I have to switch my screen on-off again, etc.
Another times It turns white, but I still can use my phone properly.
I've identified it's just a screen issue, because as I said, I can actually use my phone fine, but I have this flickers and ghost images. These ghost images are actually the most annoying problem when they happen.
To do some testing, I downloaded a burn-in test app to check every colour, and I've noticed that most colours work fine, but just the white and grey were weird? Like, maybe in the top of the screen the colour wouldn't show, but in the rest of the screen it was working.
Other times, the screen starts to display "colour lines" in front of everything, and after some time they disappear.
Want I want to know is, is this a hardware problem, or software? I guess it's hardware, I'd find it weird to be software.
If so, changing the screen would fix this ghost images and flickers? I haven't tried changing a phone screen before, but I can just buy one and there are videos for my model on how to change the screen so I could do it.
What I want to know is, how to fix this, and If replacing the screen would do. I honestly am against the consumerism trend of throwing away phones, so I at least want to try.
Thanks.
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Hi...
so it could be software or hardware based.
first i would make a full backup and then try to completly reset the firmware and check if the issue is done
if not...it could be the screen or the mainboard or the connector to the mainboard.
at first i would try to change the screen to a new one. mostly the screen have problems. if that not work it can be the mainboard...for a buying a mainboard i would look at ebay for a completly damage devices just to remove the mainborad there and to buod in to your Device
hope that helps you
solong
speedson

speedson said:
Hi...
so it could be software or hardware based.
first i would make a full backup and then try to completly reset the firmware and check if the issue is done
if not...it could be the screen or the mainboard or the connector to the mainboard.
at first i would try to change the screen to a new one. mostly the screen have problems. if that not work it can be the mainboard...for a buying a mainboard i would look at ebay for a completly damage devices just to remove the mainborad there and to buod in to your Device
hope that helps you
solong
speedson
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Click to collapse
I commented my problem with a friend who studied CS with me, and he told me after seeing the phone that in his opinion it's likely the screen. I think so too.
It's ebay a decent play for buying a screen? Or better aliexpress? I've seen screens for huawei p10 lite in aliexpress

adrianjaramillo said:
I commented my problem with a friend who studied CS with me, and he told me after seeing the phone that in his opinion it's likely the screen. I think so too.
It's ebay a decent play for buying a screen? Or better aliexpress? I've seen screens for huawei p10 lite in aliexpress
Click to expand...
Click to collapse
Hi...
Idk if ebay or Alie would be better. I would take a look wich one could send it fastest to me and if it is original Part or from another manufacture.

Hello, I've been experiencing same kind of issues in recent months and I'm interested how the story continued and did fixing the screen was the solution?
Thanks in advance.