Database Users

XDA Exec, STUCK ON SPLASH SCREEN

Ok, Ive got a new problem with my XDA Exec.
Opened it up and tryied to turn on the backlight and nothing. tried a soft reset, nothingtried a hard reset now it just sticks on the splash screen, the red writing comes up on the right and side and just hangs there forever!
Please help

You're stuck. apparently the only remedy is turning it in to repair. For most of us it is under warranty.

Just off the phone to 02. Theres sending me a new one via courier on monday. it's less than a day old.
Is this a comon fault with the Exec?

erm ... I managed to experience this problem.
I was trying to uninstall SPB GPRS thingy that comes with the O2 package, and it just wouldn't go. I ended up deleting the program files and getting an error when it started up, so I deleted the GPRSNotify file under Startup. It never worked again ...
I got the splash screen, tried soft and hard resetting and various permutations (including standing on one leg and while holding breath) ... nothing. Did try to install fresh ROM, but startup wouldn't get far enough to let PC load ROM over USB.
Ended up contacting O2 who sent me a nice shiny new one, as it was only three weeks old. This time I haven't installed GPRS monitor thingy, and I don't intend to fiddle with it again ... or at least until I've forgotten my lesson ...

Sorry i ment to give you guys an update on this. I did manage to get it working again, although i still accepted the new one the sent to me.
What i did was installed a new rom off the 02 website. at 1st the computer couldnt see the phone so wot i did was enter what i think was the programming side of the phone. i found the instructions on how to this on the net. i think i pressed the 2 soft keys and the light switch while pressing the reset switch with the stylus (i think that was the buttons but unsure as i cant find the page again) when the screen light up again there was some faint writing on the screen with the word serial or usb. Double clicked on the rom file and 30mins later my phone was revived.
Funny it was the gprs monitor that i too installed before the phone screwed up? ive since installed it again on the new phone and have had no problems with it since.

trickydickyd said:
I think i pressed the 2 soft keys and the light switch while pressing the reset switch with the stylus (i think that was the buttons but unsure as i cant find the page again) when the screen light up again there was some faint writing on the screen with the word serial or usb.
Click to expand...
Click to collapse
Otherwise known as Bootloader mode

Aye, thats the one.
Cheers

Wizard is Frozen - It won't start. Someone help pls??

Hi, I would really appreciate anyones help with this. My brother went on holiday and left me his 02 XDA Mini S (I found out here its also called a Wizard?), and I had no problems using it for about 3 days - was just testing the various features.
I found my brothers contacts - and since its now a hand me down so I wanted to remove all these etc - I asked my brother what to do and he said do a Hard Reset. I found out in the Manual how to do it - I press the Communication Button and the voice command button and use the reset and nothing happened. I asked my brother and he said use the communication and voice button and then turn it on, that sometimes works - and it did. The screen showed:
Press Send to restore factory default...
I pressed the send button and it said it formatted. I was happy, it turned on, I did the set up - everything was working. Then at the end of the day I turned it off and in the morning I turned it on - all the screen shows now is the screen which first comes on - 02 with and underwater bubbles thing, and four lines -
IPL 2.21.0001
SPL 2.21.0001
GSM 02.07.10
OS 2.21.4.1
in red.
It won't go to the next screen - which I think says windows mobile. It just stays at the first screen when I turn it on - and has these four lines
Can anyone help me please? My brother will be back from holiday soon and he will be very upset with me if he finds I ruined his phone
please please please help me - i'm not as good with technology as you guys
Jocelyn

Try and get into bootloader mode by holding down the camera button and soft resetting your device. From bootloader mode you can flash back to the factory rom that was on the phone or wizard love.

Hi
I found how to go into Bootloader mode - my phone now shows three colours. But I'm not sure how to do the rest you mentioned. Could you explain how I should do it step by step please? Sorry!
Jocelyn

He means that you download the orginal rom from your provider and flash it back onto the phone.

Ok
I have made no progress
Here's what I did (please don't laugh - I'm new at all this)
1. I downloaded the active sync software from microsoft, and also downloaded a file i searched through on the forum mentioned by peter, called Wizard Love.
2. I pressed the camera button and soft rest the wizard to go into boot mode
3. I ran active sync - it said no connection.I connected the Wizard and searched - it said that no device was found (but the computer made a sound like it always makes when USB is plugged in). Also on the phone, it showed the word USB at the bottom left of the screen.
4. I extracted the wizard love and double clicked on the file newromupdateutility_wizard_noid.exe
5. When I got to the screen about existing software on the phone it was blank in that section, but it had the option to use the new one, so I proceeded.
6. The Wizard screen switched to a bar and completed 100% within about 5 minutes. Same thing on the computer screen.
7. It shows congratulations - etc.
8. I clossed everything and shut off the computer. Disconnected the wizard and there was a picture like some love cartoon characters - and thats all.it just stayed at that screen for a long time. Finally i thot maybe i should turn it off, but the power button does not work.
9. I used the stylus and did it a soft reset - the phone still froze at the start, with a wizard love cartoon - but the 4 lines i mentioned in my first post were different - it showed different numbers. But it still stuck there.
10. I thought maybe the wizard love is not compatible with my phone? So I went to the 02 XDA mini site, and downloaded the software from there - Xda_Minis_Upgrade_v2.21.4.101. I redid the whole thing, this time with this software.
11. At the end I saw Congratulations! again, but this time the screen had gone back to 02 - and the numbers went back to what was in my original posting. But still the phone does not start - its just stuck at that 02 screen with the 4 red lines.
12. Somone help me please!!! Have I made it worse???
Jocelyn

The Love ROM should work on your phone since it it does not have IPL/SPL (AFAIKnow). However, it seems that the phone itself already have a bit of problem itself. Using the "Xda_Minis_Upgrade_v2.21.4.101" to flash the phone in bootloader mode is the wise thing to do. Probably you'll need to hardreset it again (i.e. what you've done in the very first post).
As far as I can see, you've did nothing wrong on your first post. It seems to be the phone problem. ANYWAY, you may want to note the little issues. Example, do not have the miniSD card in the phone when doing all the stuff said above.. and possible, remove the SIM as well.
Also, sometimes, it takes ages for it to boot up. I'm not sure how long you've waited, but I would say.. give it a good 5 mins to do its bootup to confirm it hanged.

Sorry
I should have mentioned - in both cases when I ran the utility, once I waited at the splash screen for more than 10 minutes and nothing happened, i just tried to do a hard reset. In both cases the words came up, press send to do a reset etc...
but when I press the left (green phone) button (i think that is the send button?) it says format failed everytime.
I searched at some other thread and followed what Zabardast_1 says about flashing and I tried that, it does not work. Is there any other option? Oh i also tried it another time, this time disabling Anti Virus first - but still no luck
Jocelyn

Hmm.. I'm sorry to tell you. Since you have a 'Format fail', you 'officially' have a bricked device. That has something to do with the hardware.. or stuff that doesnt have any thing to do with your flashing.. probably CID unlocking may cause this problem.
ANYWAY, it seems that your only choice is to get it to somewhere to have it fixed. probably you want to make it as official (i.e. use the O2 ROM) before taking it to O2 to have it fixed.

Hermes wont boot - 4 color bars - help please

Hello everyone. After some researching, this seemed like the best site to answer my question, as I have not found an answer yet.
Yesterday morning, I was running my ATT 8525 (which I believe you refer to as "hermes") just fine. I was using the internet sharing feature, and went to reset the phone. I "believe" I pressed the power button while pressing the "ptt- push to talk" - button. The phone turned off, and when I turned the phone back on, rather than loading like it normally did, I got a new screen.
The screen has 4 color bars. A red bar at the top, then a green bar, then a blue bar, and last, a white bar of color on the bottom. Each bar takes up 1/4 of the screen and runs horizontally. At the top, the phone says, in white text:
HERM100
1PL-1.04
HERM100
SPL-2.03
At the bottom of the screen, in the white bar of color, in black text, it says
SERIAL
Now, when I press the power button to turn the phone off, nothing happens. I have to remove the battery to shut off the power. If I plug in a USB cable, the SERIAL text changes to USB. If I press the top two buttons, the one above window and the one above ok, while pressing the stick in to reset the phone, that screen works ok. I believe it is called a "hard reset" It asks if I want to erase all data and restore factory settings, and if so, press r. I press R on the keyboard, and the screen then says reset complete, press space. I press space and then I am back to the screen with 4 color bars. Nothing else I have tried works either. I have been stuck on this screen with 4 color bars since yesterday.
I took my cell phone in to ATT to be looked at and the sales people at the store say that I am 7 days past my warranty, and that they can't/won't repair the phone, but they would be happy to sell me a brand new one... for several hundred dollars.
So, the folks on the internet are my last hope =( If anyone reading this knows anything, even if it is a link to another site or something, that may help me resolve this problem, I would greatly appreciate it. If not, I at least thank you for your time reading my post.
- Wormling

Oh, as an additional thought, if it helps, I have not used any of these :baked: roms or any such thing. I bought my phone and used it as is. The one and only change I ever did to my phone was I followed ATT's steps on upgrading from Windows Mobile 5 to Windows Mobile 6, if I remember their names correctly. Hope this helps.

Bootloader. This is the name of the screen according to my research.
"Is your device able to boot Windows Mobile OS?
This one is easy: If can you see your today screen and use your phone as a PDA means you can boot OS. If you only see the splash screen, bootloader screen (tri-color) or windows mobile splash screen you can't boot OS."
Got this from the thread at
http://wiki.xda-developers.com/index.php?pagename=Hermes_Unbrick
So, I guess I am stuck at the bootloader screen.

Try a Hard reset - hold both soft keys and reset with stylus. Hold in until it asks to reset to factory (whatever). Press "r" on the slideout keyboard and then space. You should go back throught the setup PPC steps.
YOU WILL LOOSE ALL INFORMATION ON YOUR HERMES...This is unescapable as you would any other way you tried to recover your Hermes too.
I suggest if you get it working to install Hard SPL V7 (makes recovery easier) and also pim backup so you can restore all your contacts/messages if something goes wrong again.
Cheers... & good luck.

I have tried hard resetting many times, and it does not work. It says that it succeeds and that factory settings have been restored, and then I am back to the bootloader screen. I have been to the wiki on bricked hermes phones and recovering from a brick. From that, I ascertain I have a type 2 bricked phone (goes directly to bootloader screen). I tried the MTTY tool, and it says that the NAND write was successful on both commands, but, I am still stuck at bootloader screen. I have since tried installing a few different roms, even in SSLL and HARDSPL modes, and nothing has worked.
What I have not tried is the JPIN fix, as I am not an engineer and don't have the tools or knowledge on how to do that. I also don't know how to do the microsoft operating system download fix (using an emulator?)
** UPDATE **
I think it might have been the mtty commands, but I took the battery out overnight, and when I put the battery back in to try the KITL attempt, the phone booted up and started to do the config. I was happy and thought that the phone was fixed, but when it was done with the configurating the phone, it reset back into boot loader screen -_-

You may need to check for bad blocks. This sometimes causes the problems you descibe as well as spontaneous Hard Resets and occasional soft resets.
Do a search for "how to fix bad blocks hermes" and you should get the info you need...
Hope this helps...

Anyone flash upgrade software/flash ROMs for customers?

I just bought a second hand Touch HD apparently running win6.5 + with additional software on. At present the phone appears to have a number of software "issues". Texts don't always send or get received, I cannot access the deleted messages folder, it appears to run quite slowly, and has frozen a couple of times (there are more but cant remember them all).
Unfortunately I am not in the slightest bit knowledgable about how to flash ROMs etc. I have read many of the threads but simply do not understand the instructions or often even the jargon.
All I want from my phone is for it to run as quickly and reliably as possible without any glitches. The only additional software I need is the TomTom which is installed and if possible it would be good to be able to download some of the available apps if I wanted (though not vital). I also use it to send/receive emails, as a modem for the laptop occassionally, and for simple web browsing.
Is there anyone out there who can sort a phone for customers - anywhere I can send my phone and pay someone to wipe the phone clean, install a decent ROM, and reinstall the TomTom?
Any help or advice would be much appreciated

While I would love to say, "I'll do it for you" I think the expense of posting stuff wouldn't be worth it in the end. It's really not hard to flash as long as you do a bit of reading. And it's a rewarding experience. May sound odd but it feels good to make a device your own, even if it's for someone else.
Theres are only one step I recommend to everyone to ge them started and that's to HardSPL a device. This basically makes your device so that if you make a mistake on it, 99.999% of the time it's fine and can be re-done and sorted out.
If you havn't tried another sim card in it to see if its unlocked or not, then best to do that, or ask in a phone shop.
From what you describe about the phone, it sounds like someone has already flashed it before so you will need to check if it is HardSPL'd already or not. To do that hold down the bottom volume button on the side of the phone then press the power button on the top. It says SPL-something. If it's 1.56.OliNex you're good to go. If not, go here. Then I would recommend flashing a rom from the "roms" section, there are many to choose from there, but I recommend Topix 3.5.5. Then just install Tomtom and you're set.
While it looks like a lot of reading, there are some great guides there, and it's definitely worthwhile and very easy. Just run through them in the order I listed and you'll be laughing after you've done it, wondering why you were so hesitant before.
Good luck.

Cheers stuntdouble,
At the risk of sounding totally incompetant, I tried what you said but holding the volume down button and pressing the power button appears to do nothing except turn the phone in and out of standby. I also tried it with the phone off and it simply turned on again.....
The previous owner has installed win6.5 and the interface from the HD2 (apparently) but it doesn't appear to work properly. Hence my wanting to sort the phone. I will hold out hope I can find someone who will do it for me.

lorin616 said:
Cheers stuntdouble,
At the risk of sounding totally incompetant, I tried what you said but holding the volume down button and pressing the power button appears to do nothing except turn the phone in and out of standby. I also tried it with the phone off and it simply turned on again.....
Click to expand...
Click to collapse
In order to check your current SPL version, you need put the phone into Bootloader mode. To do this, you need to press down on both the bottom volume button and the power button simultaneously for a few seconds, you will see a tri-coloured screen - the red section at the top tells you what SPL version you have. To exit this screen, just remove the battery cover from the back, remove the battery for 3 seconds, and then re-insert and power on the phone again to return to normal.
The previous owner has installed win6.5 and the interface from the HD2 (apparently) but it doesn't appear to work properly. Hence my wanting to sort the phone. I will hold out hope I can find someone who will do it for me.
Click to expand...
Click to collapse
I suggest you follow this guide, it tells you exactly what you need to do step-by-step when flashing your phone.

HD2 Serious freeze HELP!

I think here might be something wrong with the htc sense, but the thing is, that my hd2 touchscreen wont respond to my touch. When i'm at the unlock screen, i cant slide it to open up. This wont change after reboot either.
So eventually i set a hard-reset on the phone, but it didn't work after that either. I tried three times, no respond. Without the sim and with it in.
I cant recive calls or text messages, because i cant tap my PIN in, neither i could open or answer. I'm f***ed.
Okay, the next day i do my fourth hard-reset, and it starts working again, but after a time of use, it will start getting slow with the touch again, and then it will stop responding again. So I don't now what to do. There is now warranty time left, so i want to see what i can do my self before taking it to a repairing place and pay 100 € for it.
This is my everyday phone, and i would like to get it back to normal state as soon as possible, so many many many thanks to all who try to help me out of this
Cheers,
Nother

notherman10 said:
I think here might be something wrong with the htc sense, but the thing is, that my hd2 touchscreen wont respond to my touch. When i'm at the unlock screen, i cant slide it to open up. This wont change after reboot either.
So eventually i set a hard-reset on the phone, but it didn't work after that either. I tried three times, no respond. Without the sim and with it in.
I cant recive calls or text messages, because i cant tap my PIN in, neither i could open or answer. I'm f***ed.
Okay, the next day i do my fourth hard-reset, and it starts working again, but after a time of use, it will start getting slow with the touch again, and then it will stop responding again. So I don't now what to do. There is now warranty time left, so i want to see what i can do my self before taking it to a repairing place and pay 100 € for it.
This is my everyday phone, and i would like to get it back to normal state as soon as possible, so many many many thanks to all who try to help me out of this
Cheers,
Nother
Click to expand...
Click to collapse
Have you flashed HSPL on it or this is all stock ROM?
honestly it looks like a hardware issue to me.

well i looked at the stats, and seems like i have HSPL on it, but it's not bought from a reseller, it was bought second-hand. it has worked perfectly until a few days ago, then the freezing started.

notherman10 said:
well i looked at the stats, and seems like i have HSPL on it, but it's not bought from a reseller, it was bought second-hand. it has worked perfectly until a few days ago, then the freezing started.
Click to expand...
Click to collapse
ok if it has HSPL on there that means someone flashed something on there.
I would flash task29, then flash the ROM of your choice and see if it still does it.
If the ROM is the problem a hard-reset won't fix it, so let's try this and see what happens.

Okay thanks for the help
the only problem is that i'm running on a mac, and i cant find any software to flash the hd2 on a mac..? Do you now any?
and could you link me a thread or a tutorial to how to flash 'cause i'm quite new with this anyway.
Thanks!

notherman10 said:
Okay thanks for the help
the only problem is that i'm running on a mac, and i cant find any software to flash the hd2 on a mac..? Do you now any?
and could you link me a thread or a tutorial to how to flash 'cause i'm quite new with this anyway.
Thanks!
Click to expand...
Click to collapse
There is no way to do this on a mac, find a PC.
ok, here's the quick version.
1) download the attached file from this post:
http://forum.xda-developers.com/showpost.php?p=5848003&postcount=19
2) turn your phone off, then turn it back on while holding the vol-down arrow, this will bring you to a tri color screen. Make sure you are plugged in via USB.
(you could do this via activesync, but I want to avoid the freeze so this gets you right into bootloader)
3) unzip the file and run it, follow the on-screen instructions, it will flash task 29, which is basically a good reformat.
4) if you are fast, hold the vol down arrow when it reaches 100% and don't let go till you're back at the tri-color screen. If it goes to the splash screen it will stay there forever (because there is nothing flashed on your phone now). You have to do a battery pull or press the reset button. In this case hold the vol-down arrow again and power on the device to get you into the tri-color screen again.
5) Download the ROM of your choice from this forum:
http://forum.xda-developers.com/forumdisplay.php?f=534
They are all custom ROMs, my favorite is the this one currently:
http://hotfile.com/dl/117879873/9b01b43/Energy.Leo.29020.Sense2.5.Cookie.2.0.sencity.May.14.7z.html
It was taken from this thread:
http://forum.xda-developers.com/showthread.php?t=591784
and is the awesome one with big finger friendly buttons as well as that awesome blackish theme (Sencity)
If you don't want a custom ROM then go to the HTC support site and find your stock ROM, download and flash that via SD card (I am assuming you have an international HD2 and not a TMOUS one).
If for some reason you have a TMOUS one DO NOT GO THRU HTC BUT USE TMOBILE'S SUPPORT SITE.
Let's get you rocking and rolling!

Thank you very much for your help, i'm very grateful
I'm going to run W7 virtually, just to be quick.
And I was thinking to flash straight to Android, is that possible? Like android 2.3 or something.
Cheers!

sorry if I made you unhappy, but my phone is now in a technic service due to same problem, it never fixed with a rom update, day by day your problem will appear more frequently, this is a hardware issue, maybe digitizer maybe hardware buttons block your touch screen.. I will see what will happen after my phone come to my hands again..

Okay thanks.
I will see what the reflashing will do. Then if it doesn't work, i will take it to repairing.
Thanks!

notherman10 said:
Then if it doesn't work, i will take it to repairing
Click to expand...
Click to collapse
definitely send to repairing and dont try any thing by you self ... you will end doing more damage - except Software solution...
anyway i wish all the best and i hope you fixit
best regards from me