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Well my Slide crapped out on me for the second time, and since I pay the $5/month protection I called t-mobile to get my free one. Catching me completely offguard, the representative said t-mobile was having a limited time offer and I could upgrade to a mytouch 4g for free, or get a refurbished slide if i wanted. Well of course I took him up for the free 4g phone. Why would t-mobile ever do this if they still have refurbished Slides? I'll take it though
Seriously? What tips/talking points did you use, that might help the rest of us get a similar result?
Sent from my HTC Glacier using XDA App
tangrams said:
Well my Slide crapped out on me for the second time, and since I pay the $5/month protection I called t-mobile to get my free one. Catching me completely offguard, the representative said t-mobile was having a limited time offer and I could upgrade to a mytouch 4g for free, or get a refurbished slide if i wanted. Well of course I took him up for the free 4g phone. Why would t-mobile ever do this if they still have refurbished Slides? I'll take it though
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Similar story here except I don't pay for the extra t-mobile protection. My slide has a hardware issue so the store offered me a refurbished slide or I could pay for a MyTouch 4g for 250$. I denied and told them to just send me a refurbished slide. 5 mins into the call and the T-mobile lady helping me out tells me that they are just going to send me a refurbished 4g. I told her that is great and I hope shes not pulling my leg! She look shocked and said "nope!". I called T-mobile the next day to confirm and sure enough a 4g is on its way to me.
Well I am in a chat right now, will see if I can make that happen. My wife has a Slide and would LOVE a MT4G.
EDIT: Ok I need some help. Do I only mention warranty covered issues? Or do I say the screen got cracked or something? What did you guys do. The guy in the chat gave me Asurion's contact info and sent me packing.
TJBunch1228 said:
Well I am in a chat right now, will see if I can make that happen. My wife has a Slide and would LOVE a MT4G.
EDIT: Ok I need some help. Do I only mention warranty covered issues? Or do I say the screen got cracked or something? What did you guys do. The guy in the chat gave me Asurion's contact info and sent me packing.
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Hey just received my 4g today. Basically I went to a tmobile store and showed them my phone ( front buttons unresponsive). Once the tmobile clerk called customer care to send a refurbished 3g, they informed her that I could just get a refurbished 4g. I agreed and the deal was done.
I don't think a cracked screen counts to be replaced though...since that isnt hardware failure.
However, you can let customer care guy know that your friends were offered a free upgrade to refurbished 3g's ( if it is hardware related ) Good luck!
Damnit!!!
People had mentioned having the $5 insurance thing, so I assumed since they mentioned that they were invoking an insurance replacement, not a warranty replacement.
Maybe I will try again. My wife's phone actually isn't cracked or anything, but it does have a few actual issues that I think would/should be covered under warranty.
If I try again, I will let everyone know the results. I of course never mentioned anything about anyone else getting the deal. I'm hoping it's an issue they are already aware of internally, maybe they are out of refurb Slides...
TJBunch1228 said:
Damnit!!!
People had mentioned having the $5 insurance thing, so I assumed since they mentioned that they were invoking an insurance replacement, not a warranty replacement.
Maybe I will try again. My wife's phone actually isn't cracked or anything, but it does have a few actual issues that I think would/should be covered under warranty.
If I try again, I will let everyone know the results. I of course never mentioned anything about anyone else getting the deal. I'm hoping it's an issue they are already aware of internally, maybe they are out of refurb Slides...
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Lets hope you get one! It is quite the phone!
tri4life said:
Lets hope you get one! It is quite the phone!
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Well that was less fruitful than I would have liked... I went through the whole process of troubleshooting and the rep indicated that she would have a replacement sent to me and said it would be a Mytouch Slide... GRRRR
Oh well, such is life.
My GF brought up something I thought I should mention. It's possible that it's region specific. Just an idea
I've been haggling them for a 4G on the basis of the lack of updates for the Slide. A rep told me last night that she didn't know if an update for the Slide would ever be released. They offered me a loyalty upgrade (not free, but not full price) everytime I called. With all of this urgency to offer the 4G to Slide customers, I think the Slide has officially been kicked to the curb by T-Mobile.
Sent from my stock froyo myTouch Slide using the XDA app
did they make you send in your old slide when they upgraded you to the 4g?
perknite said:
I think the Slide has officially been kicked to the curb by T-Mobile.
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Sure feels that way...
zguithues said:
did they make you send in your old slide when they upgraded you to the 4g?
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Yes. They give you 7 days to send it back.
Sent from my HTC Glacier using XDA App
Yeah, they send me the 4g and I just put the Slide it the same box and send it back, pretty painless. I'm not sure how the offer worked, I didn't haggle or whine or anything, as soon as I told him my phone wasn't working he instantly offered me the 4g. He also made it seem like it was an offer for everyone that had been going on for a little while. I'm guessing they go through quite a few refurbs since the phone is so crappy, maybe they're running low and the new stock isn't coming in for a while? They might not even make new Slides anymore.
I think its only for the black? Is that so?
Sent from my T-Mobile myTouch 3G Slide using XDA App
tangrams said:
Yeah, they send me the 4g and I just put the Slide it the same box and send it back, pretty painless. I'm not sure how the offer worked, I didn't haggle or whine or anything, as soon as I told him my phone wasn't working he instantly offered me the 4g. He also made it seem like it was an offer for everyone that had been going on for a little while. I'm guessing they go through quite a few refurbs since the phone is so crappy, maybe they're running low and the new stock isn't coming in for a while? They might not even make new Slides anymore.
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What? Crappy... I loved my slide and It was an amazing phone.
OriginalDRag said:
I think its only for the black? Is that so?
Sent from my T-Mobile myTouch 3G Slide using XDA App
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My slide was black and the 4g I received was black as well. They did mention that since my phone was black and I had to be given a black 4g.
perknite said:
I've been haggling them for a 4G on the basis of the lack of updates for the Slide. A rep told me last night that she didn't know if an update for the Slide would ever be released. They offered me a loyalty upgrade (not free, but not full price) everytime I called. With all of this urgency to offer the 4G to Slide customers, I think the Slide has officially been kicked to the curb by T-Mobile.
Sent from my stock froyo myTouch Slide using the XDA app
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screw t-mobile...
as long as we have great devs to keep the slide alive and kicking, who needs t-mobile?
these big corporations are all out to make money at the end of the day. so you can't expect them to keep updating devices, because then you will never buy a new phone
gtmaster303 said:
as long as we have great devs to keep the slide alive and kicking, who needs t-mobile?
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Well we do need a gsm network though... ;-) I do agree that the phone will be a usable option for quite awhile because there are awesome devs out there!
Sent from my T-Mobile myTouch 3G Slide using XDA App
Damn, my H key has been unresponsive every once in a while and I haven't felt like going through the return process. So after reading this I called them almost immediately.
No luck They are sending me a refurb slide. I even asked if there was any 4g upgrade offers going on and he said none that he knew of.
OP, is this the first time you returned your slide? I've had mine since launch week and this is my first time getting a replacement.
brianstk said:
OP, is this the first time you returned your slide? I've had mine since launch week and this is my first time getting a replacement.
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I purchased mine they day they came out and last week was the first time I ever took it in and they offered the 4g upgrade.
First and foremost I love my atrix for the most part..but the question is do I trust AT&T to make good on the HSUPA or do I return the phone this weekend before Im stuck in two years of possible down/upload hell in my area I typically get 500-1kdown and 90-200kup my thirty days expire this weekend so I guess its time to make a decision. Your opinions and thoughts are definitely welcome
Well I mean it is your phone and your experience, we can't really tell you if you should get it or not.
If you're happy with it, that's what matters; if you buy any ATT branded phone then you're going tto run into this (4G phones obviously)
I didnt mind for the upload and download speeds, I just didn't like the phone itself.
Sent from my Nexus One using XDA Premium App
I was more or less interested in others thoughts on rather or not they believe AT&T will eventually do right by their non-iphone users..because to be honest AT&T is already one of if not the most restrictive carrier now in addition to that they offering sub-par service
Its hard for me too. Im thinking of calling up ATT and seeing what they will do for compensation till they fix this issue. Not only is my upload bad but my download seems to get capped. If I run one speed test its good. The next right after are slow, around 300kbs down. Its horrible. Im kind of mad at them right now and I hope they fix this crap.
Inspire is a good choice. I sold my atrix on eBay already. A locked cellphone is a dead one.
Sent from my Desire HD using XDA Premium App
The phone does not get 4G speeds. It's false advertising if you ask me. I would return it until they fix this.
ljwnow said:
Inspire is a good choice. I sold my atrix on eBay already. A locked cellphone is a dead one.
Sent from my Desire HD using XDA Premium App
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Why did you even purchase it? You knew this before you bought it LOL.
svengalis said:
Why did you even purchase it? You knew this before you bought it LOL.
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Sometimes returning a phone is not as easy as you think. Restocking fee or shipping and handling fees really hinders people. I'm still deciding whether I should keep the Atrix or not.
Keep or not Keep, that's the question.
I got my G2 on Christmas day, and had it replaced about 2 months ago, due to the screen dying on me, then about 1 week ago the same thing happened, another one they sent and I got it next day.. this phone they sent me now is refurb, how do I know? When I'm on a call, the speaker sounds like your under a bridge above a nascar.
When I record the call (with MIUI) I can't hear it and the person is VERY quiet on the recording even when yelling.
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So I have to call them today or tomorrow bout it, now here's where I have a question: if I said I was tired of running into these problems or something and said I wanted them to send me a Sensation 4G do u think I could get it to happen? If I reword how I ask might it happen? Just curious before-hand if u think T-Mobile will do such a thing.
And I have insurrance, which is why I get new ones..
Sent from my T-Mobile G2 w/ Tun4's Bulletproof MIUI!!!
you'd definitely have to pay something extra in order to have them do that big of an upgrade for you.
Sorry but they're really not willing to give you a huge upgrade from a G2 to a Sensation 4G for "free".
this is now my 4th replaced in 5 months.
Sent from my T-Mobile G2 w/ Tun4's Bulletproof MIUI!!!
CoNsPiRiSiZe said:
this is now my 4th replaced in 5 months.
Sent from my T-Mobile G2 w/ Tun4's Bulletproof MIUI!!!
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I realize that. But the Sensation 4G just came a couple months ago. The G2 is nearly 11 months old. They have PLENTY of replacements to keep sending you.
Your best bet is they'll offer you a MT4G or Sidekick 4G. or MAYBE if you beg and plead you'll get a MT4G Slide.
Good luck convincing them though. It really depends what CS rep you get and how many levels up you can get and how much time you have to spend dealing with them till they offer you a deal.
Unless you've been a customer since the voicestream days, never payed your bill late, under a contract thats about to expire, have had several replacements in a short period of time, and are dealing with the customer loyalty department, no. Even then, maybe.
You have 2 options. Ask them to give you a new one(if in stock they will after this many times) or they will give you a new HD7 windows phone. They will not give you a sensation nor any other phone besides what I mentioned. I know from first hand experience if you are wondering
That being said, if you are a long standing customer with a near perfect track record, ask them to send you to the retainment department and threaten to cancel service. They have far more power than your standard cx.
Sent from my HTC Vision using XDA Premium App
I kept complaining about my fascinate and how many problems I've been having. I was trying to get them to give me a free upgrade without signing a contract...just changing the phone. Unfortunately, I ran out of warranty (which I completely forgot to think about). Verizon finally decided to give me a manager's upgrade on all 4 of my lines. I think they called it an M2 upgrade.
This means that I can upgrade a year and a half early (but i'd need to sign a new 2 year contract).
They won't let me upgrade to any apple phone, but I can upgrade to a 3g or a 4g phone of my choice. They said something about "Iconic" phones, and how it takes a while longer before they can let me upgrade to an iconic phone.
Does anyone have experience with these sort of upgrades? Was what was offered to me worth all of the complaining I did? Would you guys recommend waiting until the Nexus Prime, upgrading my lines to that, and the selling it on ebay to get any other phone I want..(2 lines will have the iphone 4s, two will stay with either the fascinate or the prime). And also. Does anyone know what the deal on the Iconic phone upgrade is? How long does the phone need to be out for?
Let me know if you guys have any questions about how I got the upgrades as well.
What was wrong with your fascinate?
Sent from my SCH-I500 using XDA App
luke949 said:
What was wrong with your fascinate?
Sent from my SCH-I500 using XDA App
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Lots of problems with GPS lock. I'm the only one who roots / flashes new roms / kernels. Out of the 4 fascinates we have, 3 of them would not lock.
We also had problems with voicemails showing up but no missed calls. Pretty irksome to be expecting a call and then notice you had a voicemail from the person you were waiting on an hour later.
And I kinda just wanted to upgrade
i got a free Droid Charge without having to renew my account. working on the same for the wifes phone. my Charge will be here tuesday. no problems with the GPS on either of our fascinates but plenty of missed calls and text.
Mylt1 said:
i got a free Droid Charge without having to renew my account. working on the same for the wifes phone. my Charge will be here tuesday. no problems with the GPS on either of our fascinates but plenty of missed calls and text.
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my problem was my warranty expired about a week ago,
was your phone still under warranty?
I picked up my G2 a few days ago at Best Buy and I didn't have any problems with it until I started to notice on calls at times the audio coming in would get distorted for a second and go back to normal even though I have fairly good signal. I'm asking if i should take it back and get a new one or if this is something known about or maybe a software issue.
Joker of Jesters said:
I picked up my G2 a few days ago at Best Buy and I didn't have any problems with it until I started to notice on calls at times the audio coming in would get distorted for a second and go back to normal even though I have fairly good signal. I'm asking if i should take it back and get a new one or if this is something known about or maybe a software issue.
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I have also been wondering the same thing.
It has been spotty for me. People cant hear me, I cant hear them etc.
I think I might get it exchanged for a new 1. Im still within my return period. If it happens again I will go to the N5 or something. I really like this phone tho..
Sent from my LG-LS980 using XDA Premium 4 mobile app
---------- Post added at 07:06 PM ---------- Previous post was at 06:59 PM ----------
I also just noticed a dead pixel and a little bit of light bleed. Im gonna have them send me a new 1 and go from there.
Sent from my LG-LS980 using XDA Premium 4 mobile app
I am on my 2nd one and still having same issue. So a return might not help you. I have spent a lot of time on phone with sprint. They reset my network, hard and soft resets, and their answer is network issues. I get a popping and slight occaisional static on my end of call, other end hears me fine.. I have a 3rd seperate one besides my returned two and that one is fine. What I have noticed is if I roam, my calls are crystal clear, unfortunately I can't force a constant roam. I love the phone so I am gonna stick with it. Possibly the processor and sprint not behaving nicely? I am in the New York area, where are you guys?
Darryjr said:
I am on my 2nd one and still having same issue. So a return might not help you. I have spent a lot of time on phone with sprint. They reset my network, hard and soft resets, and their answer is network issues. I get a popping and slight occaisional static on my end of call, other end hears me fine.. I have a 3rd seperate one besides my returned two and that one is fine. What I have noticed is if I roam, my calls are crystal clear, unfortunately I can't force a constant roam. I love the phone so I am gonna stick with it. Possibly the processor and sprint not behaving nicely? I am in the New York area, where are you guys?
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I'm in the NC, Raleigh area a little out in the woods but I still get good coverage and popping would be exactly how I would describe the problem. I'm hopping I can fix it I'm really loving this phone.
Joker of Jesters said:
I'm in the NC, Raleigh area a little out in the woods but I still get good coverage and popping would be exactly how I would describe the problem. I'm hopping I can fix it I'm really loving this phone.
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Try and see, if possible, when roaming, make a call and see if it clears up. That's the only time I have the same quality call as my HTC one.
Darryjr said:
Try and see, if possible, when roaming, make a call and see if it clears up. That's the only time I have the same quality call as my HTC one.
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will post results when I'm able to.
Ill give it a shot now. Im in the MA area. I also get the weird pops and static on my end sometimes too. You think its software?
Sent from my LG-LS980 using XDA Premium 4 mobile app
eyeisdasteve said:
Ill give it a shot now. Im in the MA area. I also get the weird pops and static on my end sometimes too. You think its software?
Sent from my LG-LS980 using XDA Premium 4 mobile app
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I am not an expert, but do read the forums a lot and a bunch of Verizon users had same issue and now sprint customers are starting with same problem. Both CDMA, so possibly, yes, software related.
All of you, Please call Sprint & make them aware so they can fix this. I already let them know as this is my 2nd one & it exhibits the same problems.
I travel between Dorchester and Malden MA most often and I get the same issue. I tried all sorts of things. I did a chat with tech support and a phone call. They setup an appt for me in a corporate store and the tech just dismissed and imediately said it's a network issue with ALL of the newer Sprint phones. He mentioned the S3, S4 and of course the G2 (how convenient) as well as the Note 3. Mind you my daughter just got an S3 a month ago and her phone is fine. The tech just kind of left it at that but suggested he try a network reset with no guarantees of course. He also suggested I try roaming of a GSM carrier (he said we aren't charged for roaming). He also said if it does it when roaming then I should bring it back (I assume then he would actually do real troubleshooting. So I left the store and was in the area for about an hour and things got progressively worse. I ended up going back and the manager switched it out right away. So far the new one sounds pretty good. Time will tell.
whouston.jr said:
I travel between Dorchester and Malden MA most often and I get the same issue. I tried all sorts of things. I did a chat with tech support and a phone call. They setup an appt for me in a corporate store and the tech just dismissed and imediately said it's a network issue with ALL of the newer Sprint phones. He mentioned the S3, S4 and of course the G2 (how convenient) as well as the Note 3. Mind you my daughter just got an S3 a month ago and her phone is fine. The tech just kind of left it at that but suggested he try a network reset with no guarantees of course. He also suggested I try roaming of a GSM carrier (he said we aren't charged for roaming). He also said if it does it when roaming then I should bring it back (I assume then he would actually do real troubleshooting. So I left the store and was in the area for about an hour and things got progressively worse. I ended up going back and the manager switched it out right away. So far the new one sounds pretty good. Time will tell.
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What store did you go to?
Sent from my LG-LS980 using XDA Premium 4 mobile app
eyeisdasteve said:
What store did you go to?
Sent from my LG-LS980 using XDA Premium 4 mobile app
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This was a problem with the note 3 when released on sprint as well "Problem:
*
Voice quality on a connected call is garbled, with intermittent popping, morphing, cracking." I found that a few minutes ago. Same exact issues, both phones have same processor, sprint sent out a patch and it resolved issue for those phones. I have called sprint and been to two stores, returned one, got another with same issue. People need to speak up to sprint forum on sprints site, so they realize we are having same issue and hopefully they fix it soon. CSR s in sprint are useless, a manager at a corporate store said to me " I haven't sold a g2 yet, so I can't justify problem you are having " [email protected]#$ng great answer. I wanted to punch her out of her chair. Hopefully we all can be at ease soon.
I went to the corporate store on Boylston St, near Copley. FYI, the tech that paid attention advised me that the tower near the Pru is having problems so don't walk that way and expect to use your phone. Not only will it sound like **** but you'll drop calls too.
So far with the replacement phone, I've only had the issue a couple times
Sent from my LG-LS980 using XDA Premium 4 mobile app
I was told today by someone higher up in the technical department that the issue is being investigated and should be resolved with a software update.
Sent from my LG-LS980 using XDA Premium 4 mobile app
I am having the same sort of intermittent sound on my Verizon G2 as well. I never had that issue on any other phone before.
eyeisdasteve said:
I was told today by someone higher up in the technical department that the issue is being investigated and should be resolved with a software update.
Sent from my LG-LS980 using XDA Premium 4 mobile app
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When.... now thats a mystery. Haha
I was just thinking my calls sound like crap on this handset but didn't want to admit it being I don't talk on the phone alot
Sent from my LG-LS980 using XDA Premium 4 mobile app
fatboypup said:
I was just thinking my calls sound like crap on this handset but didn't want to admit it being I don't talk on the phone alot
Sent from my LG-LS980 using XDA Premium 4 mobile app
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We feel your pain..
eyeisdasteve said:
I was told today by someone higher up in the technical department that the issue is being investigated and should be resolved with a software update.
Sent from my LG-LS980 using XDA Premium 4 mobile app
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I've called Sprint about the issue to let them know and I've called Geek squad because of my warranty with Best buy and Geek squad just told me to get it replaced and I think that's what I'm going to do, if it's something that can be fixed with a software update this one should act the same right?
Joker of Jesters said:
I've called Sprint about the issue to let them know and I've called Geek squad because of my warranty with Best buy and Geek squad just told me to get it replaced and I think that's what I'm going to do, if it's something that can be fixed with a software update this one should act the same right?
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I just had mine replaced yesterday because of a dead pixel and it is doing the same thing. So I would assume so.