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Hey guys,
I recently got a replacement Xperia from O2 after my old one had a severe backlight bleed, however, one thing stands out for this one with me.
The slider seems very loose, so loose that when you close an application by tapping 'X', the left side of the screen rises about half a millimeter.
Also, when the phone is opened, the screen is loose, e.g. shaking the device slightly causes the screen to 'Flap' in a sense.
I can't remember if my original had a loose slider, so fellow X1 owners....Is this common? Is it worth ringing O2 again?
hi
well, i have my xperia for some 2 months and the screen is also very loose, when i open it i can see that the right metalplate that holds the screen moves about 1mm up and down, the left one is steady in place tho... when it's closed i can even insert my touchscreen pen in between the screen and keyboard... it's that loose... i figure it happens over time... i never let it fall down on the floor and i always use a hard leather bag on my belt to carry it. It's a bit annoying tho, the phone doesn't feel nearly as solid as when i bought it. But the thought of having to send the phone for repair and have to wait i don't know how long to have it back, is holding me from doing anything about it...
But maybe it happens with all or most phones...?
Well, according to the staff at the service centre here, the looseness is cos of the curved sliding mechanism. Asked if they could tighten it and they said if tightening it would cause the keyboard to get scratched.
lol that's such a lame excuse... it was tightened when it was brand new lol
Mine may be a little loose, but it has not gotten worse since I got it a few months ago. It is as I expected from a slider phone. It still feels tight and top quality.
It's difficult to discuss things like this without trying your phone and vice versa. I guess if you feel your phone is too floppy and not as tight as one can expect, you should definately talk to the service guys again.
Mine is loose too
Since I got my X1 at the end of Oct 2008 the slider has become loose compared to when it was new and I have compared it to other new X1's in stores. I found that the backplate of the slideout, at the exposed long side of the phone, between the two "tracks" has come loose from the actual top part and this is causing allowing the slider to move. In the new X1's i checked this parts was firmly attached to the top part and the slider was very nice and firm. I think SE may have a manufacturing problem here and I've turned mine in for repair. It will be interesting to see if they fix it or come back and say "abuse". I use it professionally and I have a original SE beltpouch for it.
Apart from this little problem I love the phone and it's functions!
no kidding. my P has a little scratch from the slider being too tight.
apologies for bringing this thread back from the dead.
I've encountered the same problem and just had a word with the the dedicated XPERIA line in the US. I purchased my phone from Carphone Warehouse in the UK.
What they said was that they would need to verify the purchase of the phone. Once that is done, I can send it in to the service center and have it repaired. Not too sure if they're going to do anything about it, but they said it could take up to 60 days (!!!!).
Anyone had any luck fixing this without sending it in?
Have brought my phone to the service centre twice, both times with regards to battery life issues, and had at the same time mentioned about the loose slider, but never had they done anything about it.
Hello all,
I've got a week old Desire Z and the only thing thats bothering me is a few bits of dust in various corners of the screen, tiny bits not too large, other than this the phones perfect. I'm contemplating returning the device, however I'm worried the next one maybe worse off, and eventually dust is going to get under the screen it being a HTC, my previous Nexus One had the problem so did 3 other friends and a Desire, all which use similar sealing mechanisms.
Do any of you chaps suffer from the same problem?
Regards,
Akshay
I haven't noticed any dust in mine -- but I did in one of my previous phones.
As long as its not a big flake of dust right in the middle, I wouldn't sweat it. Like you said, the next one could be worse (unless you can go into a store and they'll let you open boxes and look)
Mine came with what appears to be a very slight scratch bottom right, but when the phone's on you cant see it at all
I have one on my screen too. It's not small, it's on the edge of the screen, right on top, below the HTC logo. When I pick up the phone, it's not visible much, but when you look at the phone lying on your desk then I see it and it bugs me.
I was hoping there is a way to get rid of it. Like turn the phone upside down and switch on vibration, or shake the phone. Any ideas?
schriss said:
I have one on my screen too. It's not small, it's on the edge of the screen, right on top, below the HTC logo. When I pick up the phone, it's not visible much, but when you look at the phone lying on your desk then I see it and it bugs me.
I was hoping there is a way to get rid of it. Like turn the phone upside down and switch on vibration, or shake the phone. Any ideas?
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Click to collapse
Anything in there is probably sandwiched in pretty good. Some things to consider trying are giving the phone some hard taps on the edge, to try to dislodge the dust and move it to a non-visible area (this could also shatter your screen or dislodge some important component) or maybe try dissembling the phone till you can get to the edge of the screen and try some high-pressure air...
aksd said:
Hello all,
I've got a week old Desire Z and the only thing thats bothering me is a few bits of dust in various corners of the screen, tiny bits not too large, other than this the phones perfect. I'm contemplating returning the device, however I'm worried the next one maybe worse off, and eventually dust is going to get under the screen it being a HTC, my previous Nexus One had the problem so did 3 other friends and a Desire, all which use similar sealing mechanisms.
Click to expand...
Click to collapse
I got dust in the bottom left hand corner of my screen. I went to sleep with a clear screen and woke up with a good portion of the corner pretty well dusted, about the diameter of a dime.
I sent it in for a warranty replacement, and it hasn't happened again with the new one in 5 months.
I'm done with HTC phones for now. Two of my last high end HTC phones had either dust or stuck/bad pixels and while materials seemed high quality, build quality was really poor. That dust was not there when I bought it, it must have made it in there, this should never be allowed to happen.
it had dust under the screen? As I was cleaning my screen today, I noticed two minuscule particles of dust under the screen. They are very close to the right and left edges of the screen, so Im assuming they somehow got through the small gap on those sides of the screen (if you look at the G2 on a flat plane, you notice a small gap between the screen and the side of the phone. The side is slightly more elevated than the screen at the center of the phone.). Im just worried about more dust getting under there, so should I exchange it under warranty. Other than that the phone has been flawless except for the typical "loose" hinge.
BTW the gap Im taking about is not a horizontal gap. Its a vertical gap, like the screen doesnt sit flush with the casing. Its noticeable on both sides, more towards the center of the device. If someone could verify with their phone it would be helpful.
Probably wouldn't bother me. I haven't had the issue of anything getting under my screen and I've had the phone since it was released. You can always have tmobile send you a replacement however there probably only going to send you a refurb G2. Some times it just pays to leave well enough alone but when its something that annoys you I can certianly understand.
Sent from my CM7 powered G2
I've accumulated quite a few dust particles under my screen. They're mostly collected in the bottom left corner but more are picking up on the right. Apparently this is a well known issue because of the gap between the screen and the housing.
I'm gonna line up a replacement for mine because its starting to get on my nerves. One of those things that once you know its there, all you do is look at it lol.
If I were you and its only two or so specs of dust, I wouldn't really wanna go through the hassle of an exchange until it got worse.
Decided Im not gonna exchange it over 2 small pieces of dust (the size of a thin pencil tip). Especially considering everything else is working fine and I will possibly get a refurb replacement.
I just went through a replacement nightmare all because of having dust under the screen.. Within the first couple weeks of me getting the phone, I started noticing a bunch of dust particles accumulating in the lower left corner of the screen. After a month, there was a noticeable line of dust, in a 1 inch x 1 inch square at the far bottom left. After the 2nd month, it was starting to be noticeable while the screen was on too, and was starting to make it tough to read that lower corner.
I went to a T-Mobile store, just to make sure that it would be covered under warranty. They said absolutely, and offered to swap it out in the store - I had a ton of data and text messages not backed up, so I said I'd be back once I backed everything up.
Well, I should have gone to the store again, instead I called customer service and processed it over the phone. They mailed me a replacement phone ASAP, actually got it the next day. I packed up the old phone, sent it back, and thought everything was done. 2 weeks later, I got a letter saying that it's not under warranty, that the phone had physical damage, and they had charged my account $295 for the new phone.. After a very frustrating hour on the phone with customer service, and going through the following: They wouldn't send me the old phone back, wouldn't let me talk to anyone who had access to look at the phone, wouldn't/couldn't even give me a description of what physical damage there was - they finally agreed to credit me back the $295.
Sorry for the long post, just getting all the info in there.
Short version - If you have a warranty issue, bring it to a store!
I had this problem with my first phone, Lots of dust under the bottom left corner. I called tmobile and they swapped it out with another phone no question. Its been over a month and I havent seen got anything saying the phone was not covered by the warranty. This phone seems much better than the first one so im being more careful with where I put it and how I handle it to minimize the chances of dust invading it.
Gap between the screen and the housing... Huh? Its sealed tight. No gap, no dust. Yours has obviously been bashed up.
dhkr123 said:
Gap between the screen and the housing... Huh? Its sealed tight. No gap, no dust. Yours has obviously been bashed up.
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Click to collapse
I could tell you for a fact this phone is not bashed up, its been babied since I got it (couple days before Christmas). As soon as I got it a Otterbox case was placed on it. Phone sits in my jacket pocket. So how it would get bashed up is beyond me.
BTW the gap Im taking about is not a horizontal gap. Its a vertical gap, like the screen doesnt sit flush with the casing. Its noticeable on both sides, more towards the center of the device. If someone could verify with their phone it would be helpful.
i will not change it
rtrtrtrtrtrtrtrtrtrtrtrtrtrtrtrtrtrtrt
FYI. A week ago I was cleaning the Fire and noticed some dust under the screen towards the left top corner. I thought it was not that bad so I continued on my merry way. Today I noticed a bigger dust piece on underneath my screen around the same spot. I talked to tech support and they are sending a replacement. I tried to take a picture but the screen is too reflective.
I have the same problem. I just emailed support to see about getting a replacement.
bonzai3558 said:
FYI. A week ago I was cleaning the Fire and noticed some dust under the screen towards the left top corner. I thought it was not that bad so I continued on my merry way. Today I noticed a bigger dust piece on underneath my screen around the same spot. I talked to tech support and they are sending a replacement. I tried to take a picture but the screen is too reflective.
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Click to collapse
I Haven't Had This Yet
I just talked to amazon and they are sending me a new one.
Amazon seem to be getting tons of returns on the Fire due to manufacturing defects. My first one had dead pixels, second one had a faulty speaker which popped at me in protest every time sound turned on.
Third one seems to be good, though there is a little backlight bleed on one corner but not too bothersome and can be lived with.
Dust under the screen would drive me nuts, had this happen on my PSP and ended up at taking it apart several times to remedy the situation...
The fire is a great little device once you get a good one.
I got my replacement today.
Glad to see that they're quick with getting replacements sent out.
I already had my first fire replaced because of dust particles under the screen....the build quality of the device is not that great...but hey, you get what you pay for.
So here it goes. I've had nothing but issues with screens on the G2. My first G2 had the glass separating from the frame during the first few weeks that I had it, then it decided to go into a boot loop randomly and Sprint replaced it.
My second G2 initially was fine but then of course the glass started separating after a few months from the frame and I just ignored it. About 8 months later I dropped and and cracked the digitizer, luckily I had synced my bluetooth keyboard/mouse to it and was able to back everything up.
I then ordered a LCD/Digitizer/Frame assembly. I installed it and noticed the frame and the glass were separating and I could see the back light like my other screens, this one also had some white spots and looked like pressure damage. The seller tells me that they accidentally sent me a defective screen (a "return") so they send me another one, which I notice has the glass already separating from the frame, at this point I don't really care anymore and just deal with the one I have already and leave the "new" one on the shelf.
About 6 months later a portion of the screen stops responding and sometimes will go crazy clicking and swiping everything. So I decide to order some 3M 3mm tape to properly adhere the glass to the frame of the "new" one I have on the shelf. I followed a guide and it all seemed to go smoothly, I let it dry for a week to make sure it won't start separating like the others. I tried installing it and while it looks great, the phone runs super slow, and touches respond after about 20 seconds. I unplugged the digitizer connections and it still runs super slow with my bluetooth keyboard/mouse. I plugged back in the connections and went into recovery and noticed it was just clicking everything and going crazy. I also noticed I couldn't power the screen off, I had to hold the power button down until the phone shut off.
I ended up putting my old screen back in and it works fine, other than the small portion of the screen that is unresponsive.
Any ideas? I feel just ordering a brand new phone, but I'm pretty sure it'll just have the same issue after a few months ..
tbob18 said:
Any ideas? I feel just ordering a brand new phone, but I'm pretty sure it'll just have the same issue after a few months ..
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What are you doing with it so that the glass separates from the frame? do you use a cover? could you post some pictures?
Choristav said:
What are you doing with it so that the glass separates from the frame? do you use a cover? could you post some pictures?
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Nothing crazy. I use it and am typically pretty careful. I had my Epic 4g for 3 years and never had any issues with it.
First one did not have a case, I have had a case for the second one and it took longer to develop the issue.
It seems to be a pretty common issue due to the bezel being so small.