Heh, I just got this phone as a replacement from Asurion. It was in new sealed box and everything, and I am guessing it was new...
I was using the phone 5 minutes prior, went to unlock from standby and the screen wouldn't light up, only the led buttons. Took battery out and tried again... nothing, it vibrates but doesn't boot up.
Non-rooted phone, battery is charged, etc...
Any suggestions? Guessing it's going to have to go back to sprint.
Plug it in.
So Asurion is sending me another one... said it would be here tomorrow. Hopefully not a dud this time.
Related
So last night at kickball, I sent a text to my wife. The next game, I wanted to see if she texted back, and my phone was off. I didn't remember the battery being low, but thought that perhaps it might have been. When I got home I plugged it in and got nothing. I tried to do the Power/Camera/Reset to see if it would go into bootloader; again nothing. I left the battery out all night, put it back in this morning, still nothing. I've tried usb charging and wall charging as well, with and without the battery. Nothing turns it on... is it done for?
Same thing happened to mine recently. I know the battery was low, and it turned off because of that. Never got it to turn on again.
The only sign of life mine shows is that the red led will turn on if you have it plugged into a charge with the battery out. Other than that, it's a paperweight.
Never got mine working again.
I took mine apart, and somehow got it to turn on again... it was a messy process.. something must be shorted out. Going to have to get something new soon.
i have just the same issue with moto milestone ... i am sure that the battery is fully charged, cause ive charged it with another milestone ... but that one simply won't turn on ... tried different combinations of sd/simcard/battery on and off .. still the same ... Any help would be highly appreciated.
same issue here, mine just stopped working yesterday, battery was fine, i did a soft reset randomly, and then it wouldn't turn back on. Both the talk and end lights are on, that's it..
Mine does the same thing since it was dropped in water. It had'nt been turned on for 2 years since I decided it would work! It still does the red light thing sometimes, but all I got to do is remove battery, try power button and repeat the process until it works. Try it out!
I had my epic 4g and Odined to Dk28 with gps fix, clockwork, etc.
I played paintball and some of the dust went inside but when i got home i wiped the keyboard and slider. slider seems fine
I had the GPS running for about 2 hours until I got home. There was about 1/3 or 1/2 juice left but then It shut down and restarting, stating it only had no power left.
I took out the battery and it still boot loops (it gets to home screen - loads sd card/usb debugging/wifi and gps are on, but then reboots. im not even able to turn it off.
I tried pressing 1 and power for odin, it worked once or twice, but i wasnt able to flash it and restore it. (Yellow Com) but failed or not work.
after that 1 and power doesnt do anything, and neither does power, vol down, and camera.
please help, as i need to go back to work tomorrow.
thanks in advance.
Boot into Download Mode, flash back to stock (check the Epic Wiki for instructions), start over. Sounds like you've just got a bug somewhere in the whole process. Unless you've deleted, moved or whatever'd something you shouldn't have, you shouldn't be having this issue.
There is a thread for fixing bricked Epics.
If you press pwr, 1+pwr, vol. down+camera+pwr and nothing comes on nor charge light (red) comes on when plug in, then you have a very shiny expensive paper weight.
Sorry bro. I have one sitting on my desk with no insurance (OUCH)...
no light when i plug into usb or charger. cannot get into download mode. Wow i could brick a phone in under 3 weeks of getting it. going to sprint store.
Let us know what they say, Last time i went into the sprint store for an exchange they intentionally split water on the water damage film to try to say I voided my warranty. the reality is that they had already done diagnostics on the phone before they did this little trick so i was able to threaten to call my lawyer and got a replacement. I hate sprint so much....
Ouch, how did you know they already ran a diagnoses on it?
fone magically unbricked itself so i was able to get into download mode an Odin a 2.2 again. but the battery seems iffy...and this is only 3 week using the phone. its at 9% charged but shuts off. need to see if i can fully charge it. but may end up getting new phone at sprint store since its under 30 days and fone still looks new.
Maybe you just got a bad battery
Sent from my ComBadge
Sounds like you need to reset your battery stats.
didnt get new phone yet since phone hasnt bricked itself again yet.
i fully charged it last night and took it off teh charger before i went to sleep. now 10 hours later. its at 66% is that NORMAL?
sprint cust support said i should use default CHARGER to get best charging results. im using a ebay generic CABLE on USB does that matter? do they mean charger or cable or both?
A plain USB cable used to charge on a PC only draws 380mA to charge. A wall charger, like the one included with the phone, will charge at 600mA.
But still, neither should take the 10 hours you are seeing really. Wall charger is usually 3-3.5 hrs and USB charging is somewhere around 5-6.
victric said:
didnt get new phone yet since phone hasnt bricked itself again yet.
i fully charged it last night and took it off teh charger before i went to sleep. now 10 hours later. its at 66% is that NORMAL?
sprint cust support said i should use default CHARGER to get best charging results. im using a ebay generic CABLE on USB does that matter? do they mean charger or cable or both?
Click to expand...
Click to collapse
66% after 10hrs of use seems normal to me.
sry double post. using tether internet...
UH OH!
I was installing from some apks and the phone got into boot loop AGAIN!
I'm thinking about going to sprint and exchanging it. But im afraid of rooting it again...bc i think it might trigger the boot loop again. Any ideas?
re: last post, 66% after 10 hours of idle with screen off (this is "use"?) is normal?
victric said:
UH OH!
I was installing from some apks and the phone got into boot loop AGAIN!
I'm thinking about going to sprint and exchanging it. But im afraid of rooting it again...bc i think it might trigger the boot loop again. Any ideas?
re: last post, 66% after 10 hours of idle with screen off (this is "use"?) is normal?
Click to expand...
Click to collapse
Odin that thing back to 2.1 and exchange it.
Yesterday I FINALLY received my new G2. Playing around with the device I was very excited at It's functionality and performance. I did get unlucky enough to receive one with loose hinges, but they didn't seem that big of a deal to me.
However, after owning the device for only 8 hours, I tried a little angry birds and setup Galactic Core live wallpaper. I flipped the keyboard open and noticed that the wallpaper disappeared to a black background. Hmmm, fairly odd. Closed the keyboard and still bring it back. Attempted to re-apply the wallpaper which didn't work either. I was getting ready to power cycle the phone when it turned itself off.
Tried pressing the power button and opening the keyboard. Nothing. Tried taking the battery out and then attempting to power the device on. Nothing. Tried plugging in the power cable to both the AC charger and a USB port on my PC. Nothing. Tried swapping the battery with the demo model at work. Nothing. I don't get any sound, vibration or even so much as a charging LED out of the device. I've pressed about every button and the device is non responsive.
So with all of the G2 bugs of this nature I am reading about (People with the same issue except theirs turns back on after a battery pull), is there a trick I'm unaware of or is this thing DOA?
DOA means dead on arrival, yours clearly wasn't dead when you received it , just call tmo and have them exchange you for another one.
greenstuffs said:
DOA means dead on arrival, yours clearly wasn't dead when you received it , just call tmo and have them exchange you for another one.
Click to expand...
Click to collapse
Gee, thank you for the sarcastic response.
This is probably a dumb question, but does the battery have any charge left in it? You could try plugging into the charger, waiting a couple of minutes, then trying to turn it on. Past that, I think the only solution would be to have TMO send you a new one.
If you can't even get the charging LED to come up then I would gather you've got a dud phone (hey, it can happen). I assume you'd let it sit there in attempts to charge the phone?
Just for curiosity's sake, have you tried plugging it into a computer?
If all else fails, just go back to T-Mo and exchange it for another one.
Maybe try holding volume down and power for the recovery mode?
G2 CM6.1.1 (free)
this could have just been bad luck but now it looks like im sending my phone back to huawei AGAIN.
Long story short, i JUST got the phone back from getting a battery replacement a week ago and every thing was great. Finally could go from 100%-0 with no issues. I was looking for a serial number on a router and with the flashlight turned on i went to take a picture. Screen froze and started to boot loop. I did manage to get back into TWRP after the first boot so i decided id wipe everything and restore my Rom seeing as i had just backed up yesterday and wouldn't miss much. It got me to the "please lock your bootloader bla bla bla" screen and went black. No google screen or anything. Now its just dead. plugged it into a charger. Nothing. Plugged it into the computer. Nothing. Hold down power for 20 seconds. Nothing. Hold volume down and power. Noooppee.
So yea, either im an idiot for trying to take a pic with the flashlight on or im having a bad run with this phone lately. Maybe both. idk. i love this phone but this is getting ridiculous.
Wickidmasshole said:
this could have just been bad luck but now it looks like im sending my phone back to huawei AGAIN.
Long story short, i JUST got the phone back from getting a battery replacement a week ago and every thing was great. Finally could go from 100%-0 with no issues. I was looking for a serial number on a router and with the flashlight turned on i went to take a picture. Screen froze and started to boot loop. I did manage to get back into TWRP after the first boot so i decided id wipe everything and restore my Rom seeing as i had just backed up yesterday and wouldn't miss much. It got me to the "please lock your bootloader bla bla bla" screen and went black. No google screen or anything. Now its just dead. plugged it into a charger. Nothing. Plugged it into the computer. Nothing. Hold down power for 20 seconds. Nothing. Hold volume down and power. Noooppee.
So yea, either im an idiot for trying to take a pic with the flashlight on or im having a bad run with this phone lately. Maybe both. idk. i love this phone but this is getting ridiculous.
Click to expand...
Click to collapse
I've taken pics with the flashlight on several times on mm and nougat. I've never had any issues from it. If you can still get into TWRP maybe try to load factory image. If you aren't even getting to to google splash screen it's almost like you don't have an os installed.
Nevermind. Just reread what you wrote and saw that it won't boot at all.
murphyjasonc said:
I've taken pics with the flashlight on several times on mm and nougat. I've never had any issues from it. If you can still get into TWRP maybe try to load factory image. If you aren't even getting to to google splash screen it's almost like you don't have an os installed.
Click to expand...
Click to collapse
I was planning on doing that if it boot looped off the restore but this thing is a paper weight right now. no lights no vibrate and nothing is waking it up. charger or computer. second RMA in a month here we come.
Wickidmasshole said:
I was planning on doing that if it boot looped off the restore but this thing is a paper weight right now. no lights no vibrate and nothing is waking it up. charger or computer. second RMA in a month here we come.
Click to expand...
Click to collapse
I'm having the battery drain issue with my 6P. Google said they will send an RMA even though I'm out of warranty. I've just got to tell them to send it. Haven't done it yet because I'm halfway scared of getting a device that has worse problems. At least now I know 15% battery actually means 0. Other than that it's in perfect condition. After your experience I may just keep my phone and try replacing the battery myself.
its funny because i bought directly from huawei in November of 2016 and before i sent it in it told me i was under warranty until Jan 26 2017. now i just checked and im under warrenty until 4-3-17. so maybe they dont even trust their own work and extended my warranty lol
if i didnt have a back up phone id be way more pissed off about this.
Wickidmasshole said:
I was planning on doing that if it boot looped off the restore but this thing is a paper weight right now. no lights no vibrate and nothing is waking it up. charger or computer. second RMA in a month here we come.
Click to expand...
Click to collapse
There is another thread where ppl are able to regain access the dead phone by holding the power button down for an extended time. Some say a minute and a half, others several minutes but their phones were coming back on and fully functioning afterwards. If you can get back into recovery why not try a factory reset before restoring your backup.
v12xke said:
There is another thread where ppl are able to regain access the dead phone by holding the power button down for an extended time. Some say a minute and a half, others several minutes but their phones were coming back on and fully functioning afterwards. If you can get back into recovery why not try a factory reset before restoring your backup.
Click to expand...
Click to collapse
i only got back into recover off of the very first bootloop now i cant get it to turn on at all. tried out your long power hold tip but nothing still.
what makes me think its really deadzo is if i plug it into a wall charger i dont even get the red charging light anymore
Wickidmasshole said:
i only got back into recover off of the very first bootloop now i cant get it to turn on at all. tried out your long power hold tip but nothing still.
what makes me think its really deadzo is if i plug it into a wall charger i dont even get the red charging light anymore
Click to expand...
Click to collapse
Some people have reported that plugging the phone into a wall outlet for an extended period of time (sometimes 24 hours or more) brings the red notification light back and then you can power on again
So yesterday when after finishing work I grabbed my 6P from my desk and wanted to check for notifications. To my surprise it was off.
I held power button for 2 minutes - nothing. Tried holding various button combinations, still nothing.
I went home and plugged it in charger overnight. There was no reaction and phone did not seem to get warn while charging either.
This morning I took it off charger and tried turning it on again. Nothing. No reaction.
Tried plugging it into computer, nothing new in device manager. Booted up linux and tried there, same.
After all that I just took it into repair shop. It is theoretically still under warranty, but there is a little chip on right side - in plastic between screen and frame.
Does anyone have any idea what could have happened?
Try 4 to 5 minutes to hold the power button, while on charger. 2 minutes are maybe to short.
coremania said:
Try 4 to 5 minutes to hold the power button, while on charger. 2 minutes are maybe to short.
Click to expand...
Click to collapse
Yea, I tried holding while on power and while not. Once I held it for 10 minutes (my finger started to hurt lol). Tried Holding power and them plugging in the charger too.
Anyway, does not matter now. It is in warranty service already.
Was just wondering if anyone else had a similar issue.
Happened to me on a trip outside the country. Pulled it out of my pocket and it was dead, wouldn't take a charge, looked completely dead. I bought a burner phone and planned on taking it apart when I got back. Three days later I plugged it in and it charged up and started just fine. I have not had it since (3 months ago). I figure there is some hangup internally and the battery needs to deplete completely before the thing switches off completely. Let it sit for a few days and try again...
So.. The local warranty service basically said that they won't repair it because it is 'physically damaged'.
Which is crazy.. Phone is in perferct condition only 'damage' is between the screen and metal frame. You know, that little plastic edge.
See attached picture (sorry for quality).
I now have emailed Huawei directly explaining the situation. Let's see what they respond.
I will leave the phone unplugged for few days to see if it comes back to life.
try plugging it back into the charger. mine came back from the dead with the red charging led after the mentioned recuperation period. I let it charge a while and switched it back on. No problems since.
I had the same problem. Send to hauwei and they changed the phone. The sad part is the data I lost.
I will leave it alone for few days and then try to charge.
I sent an email to Huawei UK, which is where this phone originally came. Let's see what they respond.
See the attached picture, I made a better one.
Had this two months ago. When connecting it to a pc some weird qualcomm entry popped up in device manager, basically telling me something was very wrong.
Sent it in for repair and got a new motherboard even though it was unlocked and had a custom ROM
But i guess they couldn't check that as it was completely dead