Hi,
I have encountered this problem twice. My mail accounts were working fine (able to send/receive and read mails).
Then when I restart my phone, my mail accounts went missing. That is, there is no accounts configured but the HTC Sense tab still shows the emails I have received. Able to scroll up and down through the mails but when I click on them to launch the mail app, it shows me the setup account screen.
Anyone encountered this problem as well?
2 options I am looking for help on:
1. To somehow be able to restore the account back
2. To remove the orphaned account info so that it will not reflect on the HTC Sense, and I will re-create the accounts
known problem, do a search.
Noway to solve it apparently, only to limit the damage by creating a provision XML to restore the accounts quickly after they go away.
I think that making sure all programs are closed before doing a soft reset or turning off the device should help
augustineong said:
Hi,
I have encountered this problem twice. My mail accounts were working fine (able to send/receive and read mails).
Then when I restart my phone, my mail accounts went missing. That is, there is no accounts configured but the HTC Sense tab still shows the emails I have received. Able to scroll up and down through the mails but when I click on them to launch the mail app, it shows me the setup account screen.
Anyone encountered this problem as well?
2 options I am looking for help on:
1. To somehow be able to restore the account back
2. To remove the orphaned account info so that it will not reflect on the HTC Sense, and I will re-create the accounts
Click to expand...
Click to collapse
I had never had this happen before until recently. The last change I made is to installed Radio 2.10.50.28_2 and it has since happened twice.
I just had this same thing happen on my HD2 about 2 days ago. i am running the stock 2.10.153.1 TMO US rom.
To fix it I had to go into the email setup under sense, delete the account, then add it again and this reconfigured the account for sense and the windows Messaging program.
Known issue. In case the mail account(s) don't appear under the winmo mail options, you can use the free app from below link to gain access and recover the account(s) by re-entering the missing details, and you should be good to go again.
www.freewarepocketpc.net/ppc-download-mail-account-repair.html
another fix that works for me, is to go to the manila mail tab --> menu --> account settings and fill in any missing information.
Related
Ok I have a 8525 with the schaps 3.60a rom. I don't think the rom really matters as this problem has been going on since day 1 and i've been through 2 stock at&t roms and 2 3.60a cooked roms all with the same issue. I have the gmails pop settings enabled and I have no issues at all receiving email from gmail on my device.
The problem is that they don't stay in the inbox for more than a day. It seemed they stay in there for awhile when the email is initially setup but after a few days it goes back to clearing the inbox on its own. Gmail settings are set to receive all mail starting on 8/2/07. I innitially thought I might be causing a conflict with having the same email account setup in outlook07. So i've created another email account and I have that account setup in outlook and in the gmail settings I have it set to forward my main gmail account to that one. This way when I receive email on my home pc it doesnt use the same pop account as my 8525. This doesnt solve the problem though.
Anyone know of a solution or has encounted this problem? It seems others should be having this problem as I don't believe it is specific to my device and gmail being a pretty popular email service would lead me to believe I'm not the only one. Any help is appreciated.
Edit: NM I found the solution.
what's the solution...?
if you do a search for gmail on the main hermes forum. There is a thread called "missing gmail emails" or somethin. Basically when you set the username on the hermes for gmail you need to add "recent:" without the quotes to the beginning of your username. this is automatically added when you detect gmail settings and I changed it to my normal username as I didn't think it would work with "recent:[email protected]". But I was wrong apparently you need to leave the setting alone and this resolves the sync issues with gmail and hermes.
surrept said:
if you do a search for gmail on the main hermes forum. There is a thread called "missing gmail emails" or somethin. Basically when you set the username on the hermes for gmail you need to add "recent:" without the quotes to the beginning of your username. this is automatically added when you detect gmail settings and I changed it to my normal username as I didn't think it would work with "recent:[email protected]". But I was wrong apparently you need to leave the setting alone and this resolves the sync issues with gmail and hermes.
Click to expand...
Click to collapse
does this apply to all pop mail or just gmail?
I have set up my own personal email account in the HD2 - not outlook, just a standard personal email.
Configured all well and good; works fine except for the very poor implementation by HTC which gives the user absolutely no audio / visual conformation that your messages have actually been sent successfully....?!
However, I have it set to retrieve new emails from my server every 15 minutes, but it does this so erratically that I can't trust it. Today I was wondering why no email had come through by 1pm, so I manually pressed 'send and receive' and 8 important emails came through from 8.40am!
So I decided to check the mail settings (again) to make sure it wasn't just me being dense. That's when I discovered an even more annoying bug -
Every time I access my POP3 email account's settings the HTC automatically changes my incoming mail account user name from whatever I saved last time, to just the first 3 letters of the user name.
ie I put in a user name of [email protected] and the next time I view the settings there's only HTC in the username box.
It gets worse still, everytime I also check the outgoing server details, at the same time it also defaults the 'outgoing (SMTP) mail server' to 'use the same username and password for sending email' IN-SPITE of the fact that I have now set this up 15 times and saved it with a different user name and password!! AGHHH!
So, it's very unreliable in retrieving emails (over wifi or 3G or GPRS) and the email account settings need re-setting up every time I access the account settings to check why they are not working...again.
I am very quickly losing faith in this bit of tech, this is my second HD2 handset and it's freezing and crashing more in a few days that my old 3G did in a year. So frustrating!
Does anyone have any idea what's up with the email issue?
Cheers.
Yep, I've seen the first problem you have, where part of the username (more specifically, everything from the ampersand onwards) are truncated. This, and presumably the other problems, seem to be down to the HTC email configuration program trying to be too clever. If you go to Pocket Outlook, by tapping on Inbox when you're on the email Sense tab, then go to Menu -> Tools -> Options, and set your accounts up there, they stick. Annoying bug, but circumventable reasonably painlessly.
ianjd said:
If you go to Pocket Outlook, by tapping on Inbox when you're on the email Sense tab, then go to Menu -> Tools -> Options, and set your accounts up there, they stick. Annoying bug, but circumventable reasonably painlessly.
Click to expand...
Click to collapse
I have no Tools in Menu of the Inbox
I only got the account setup when in the sense tab and there i only get to the htc account settings. So how to I get to the outlook settings?
I also had this problem with it not automatically syncing my hotmail account as specified.
The newer 148 ROM seems to address this BUT introduces a number of irratating bugs along with it - depends if you can live with them or not....
KaNarlist said:
I have no Tools in Menu of the Inbox
I only got the account setup when in the sense tab and there i only get to the htc account settings. So how to I get to the outlook settings?
Click to expand...
Click to collapse
hello
try this
press start > email ..that will take you to winmo default ..add account there
this worked for me
Did you change peak time settings as well?
KaNarlist said:
I have no Tools in Menu of the Inbox
I only got the account setup when in the sense tab and there i only get to the htc account settings. So how to I get to the outlook settings?
Click to expand...
Click to collapse
Did you scroll the menu up? Tools is in the list but not visible at first.
My Leo decided to have a 'brain fart' and stopped connecting to the Internet yesterday and also both off my POP3 email accounts disappeared. The two 'tabs' for the accounts were still on sense email but if i clicked on it it went to my hotmail account. If i flicked through the accounts i only have hotmail and outlook.
Today i realized it wasn't my services provider so i messed around some more and re-set up my data settings so i can no go back on to the Internet but i still have my two email accounts missing, anyone had this before and can help?
**************************
Solution found, here it is in case somebody else has trouble.
On the email tab in sense, press the 'Menu' softkey and press the option for Account setting. You can see your lost accounts here, you need to (or i did anyway) re-enter most of your settings including incoming, out going server details and password...
I experienced this yesterday.
I've allso lost my Google Maps login data.
Am sure this is a cooincidence, but mine did the same thing, on the same day...
http://forum.xda-developers.com/showthread.php?t=600195&page=2
The program provided automatically performed the action you described above
Yeah, I lost my google mail account too and had to put in my details again.
So I set up my Gmail account and everything was working fine, then after I rebooted my mail wont show up! I though the account might have been deleted somehow but no its still there, it wont show my mail though, when I press inbox It only has 2 options, SMS/MMS and Setup Email, no option for my Gmail. Also when I go to account setting, my Gmail is there, not sure what the problem is. Any suggestions? Thanks.
Did you set it up using ActiveSync or creating a new inbox?
solidkevin said:
So I set up my Gmail account and everything was working fine, then after I rebooted my mail wont show up! I though the account might have been deleted somehow but no its still there, it wont show my mail though, when I press inbox It only has 2 options, SMS/MMS and Setup Email, no option for my Gmail. Also when I go to account setting, my Gmail is there, not sure what the problem is. Any suggestions? Thanks.
Click to expand...
Click to collapse
Did you install SWYPE?
I had the same problem with it cos it seems in that leaked version passwords and general entries arent saved regulary. It just saves entries by time.
Use the normal keyboard and your accounts wont disapper in the tab.
The account is still there.
just go to email tab and click ->menu->account settings
Then you will see the accounts and when you click on it you will see that the important settings are missing (like imap and smtp server settings)
You can now enter the settings again and the account and inbox will be accessable again from your email tab.
My hint:
Just uninstall SWYPE and use the regular keyboard.
Hi
I hope someone out there has come across this problem and found a solution.
I created a hotmail account and it was working for a while then just decided to stop working. I tried to delete the account and start again but it just wont let me delete it. I have a yahoo account and it will quite happily let me delete that one, but the hotmail account is greyed out so cannot be selected.
I've look through all the menu's and gone through various suggestions I have found on here but to no avail.
I now have 2 email accounts (both hotmail) that no longer work and I can no longer delete.
Help Help Help!!
Have you tried to go to Manila Email tab and press menu -> account settings?
Do it and tell me if you see the accounts.
Are you using SWYPE?
If so - dont use swype anymore as i had the issue that the mail accounts disappeared as the entered data wasnt saved.
If you can open up the account settings just fill in the empty fields like pop/imap server and smtp server and password if it disappeared too.
Holla at me if you still need help and figuer out that i was right
Hi
I'v look at account settings and the 4 email accounts I have are there, but the 2 hotmail accounts i set up previously (the one's i'm having problems with) are there but they are greyed out.
I cant select them at all to delete them.
No, not using swype, i'm still on the standard 1.43 rom from 02 UK.
Hi
did you find a solution, I have the exact same problem
Cheers
Andy
Just a stab in the dark, but have you tried installing (or if you haven't update Windows Live through the Windows Marketplace app)/reinstalling the Windows Live app?
I know from experience the version off the marketplace is newer than the pre-installed version and overwrites the old version and so may overwrite/get rid of the unworking Hotmail accounts?
and don't forget that if you signedinto the live app it creates an undeleteable hotmail account that only disappears once you log out of the live app
Hi
thanks for the suggestions, the account is not created through Windows live. I created it by putting in the pop3 and smtp details, its been working OK since just after Xmas. Only thing that as happened recently, is that like others have mentions some of my other email account settings got lost. The email account was set up following the instructions in tip 43 from the Tips and Registry tricks post at the top of this forum. I have other accounts set up in the same way and they are working OK.
I am running stock WWE 1.66 rom
Cheers
Andy
Guys, what worked for me is:
Go to inbox through the Mail tab.
Choose Menu.
Choose Tools
Choose Options
Touch and Hold the account and choose Delete.
Bye Bye Greyed out email account.
I have to make a note that some options of Manilla does not work, but if you approach it from Windows options, then it works.
Good Luck, people of XDA.
In my case it was because I was signed in to Windows Live. Just go to the Messenger screen, option, and choose to change account, and press yes. The account will disappear.