Database Users

help.. white screen

well today after i was done texting i go to close the lcd screen and it starts to flicker... b/w white and my today screen.... so im thinking oo wait my phone is going crazy let me reset (BATTERY PULLED)and it remains white and then it starts to flicker between whatever stage its at during normal boot.. I noticed if i apply a little bit of pressure it will stay normal, so im thinking a ribbon must of came loose somehow is there a way to fix this?

l2ed said:
well today after i was done texting i go to close the lcd screen and it starts to flicker... b/w white and my today screen.... so im thinking oo wait my phone is going crazy let me reset (BATTERY PULLED)and it remains white and then it starts to flicker between whatever stage its at during normal boot.. I noticed if i apply a little bit of pressure it will stay normal, so im thinking a ribbon must of came loose somehow is there a way to fix this?
Click to expand...
Click to collapse
Yeah, it sounds like the cable has come loose. Here is the manual to take the wing apart, but it's a delicate procedure.

hmmm.. im thinking of taking it apart but before that i tried calling tmobile and they were telling me that i need to pay them 110 dollars for a replacement, i was like wtf i dont have that kind of money... im gonna try to call them again tomorrow and ideas on how i should go about it?

My Hero does the weirdest thing...

Sometimes, I'll place the handset down on a table or whatever, and completely of it's own accord, the screen will scroll right to the second page. Then a couple seconds later, it'll scroll right again to the third, and fourth. I'll pick it up and swipe back to the home screen and put it back down, and it'll do the same thing again. Basically.... wtf?
Sometimes it does it in menus aswell, scrolling down lists one by one every few seconds when the thing isn't even in my hands.
Has anyone else experienced this? I've had a couple of replacement handsets and it's done it on all of them!

Switchbitch said:
Sometimes, I'll place the handset down on a table or whatever, and completely of it's own accord, the screen will scroll left to the second page. Then a couple seconds later, it'll scroll left again to the third, and fourth. I'll pick it up and swipe back to the home screen and put it back down, and it'll do the same thing again. Basically.... wtf?
Sometimes it does it in menus aswell, scrolling down lists one by one every few seconds when the thing isn't even in my hands.
Has anyone else experienced this? I've had a couple of replacement handsets and it's done it on all of them!
Click to expand...
Click to collapse
It has happened to mine, intermittently. I was hoping that it was just a little piece of grit under the trackball and that it would stop, but now you've got me worried that it is a common fault. Mine is an unlocked white in the UK, bought from Devicewire and delivered around 10 days ago...

Yup, I can comfirm it has happened to me with 3 white sim free Heros. It can happen when the device is completely undisturbed so i'm assuming it's some weird software glitch.
I can't even identify what causes it, to recreate the conditions. Seems totally random.

Switchbitch said:
Yup, I can comfirm it has happened to me with 3 white sim free Heros. It can happen when the device is completely undisturbed so i'm assuming it's some weird software glitch.
I can't even identify what causes it, to recreate the conditions. Seems totally random.
Click to expand...
Click to collapse
Hopefully a (rapid) firmware upgrade will sort it...

Could it be something on the touch screen?

I think I have seen this too! Do we all have screen protectors on? I do on my Hero....
It seems to me like the people widget caused me some issues. I have removed it and the device is faster and this bug hasn't appeared for me at all since.

The Jones said:
I think I have seen this too! Do we all have screen protectors on? I do on my Hero....
It seems to me like the people widget caused me some issues. I have removed it and the device is faster and this bug hasn't appeared for me at all since.
Click to expand...
Click to collapse
Screen protector, yes. And the People widget (which I find very useful!)

Speaking about really weird things going on with the Hero. I can contribute with some funky stuff too:
When having my Hero near/under my mousecable the mousepointer (on the monitor) gets its own life. It starts moving randomly and begins to scroll the pages up and down in my browser WITHOUT me touching anything. I do have a cable connected mouse (USB). The phone has wifi, GPS and Network activated. I have not yet tested what happens with those turned off though.

Haha this is getting interesting. I noticed some mousepointer jitter when I was using the PC at work today, with my Hero nearby. I'll investigate more today.
Mine doesn't have a screen protector, but I do use the people widget on my second page. I'll remove it and see if it makes a difference to the spontaneous scrolling.

I just got my white unlocked hero 3 days ago and I just noticed this problem for the first time. The home screen would move over 1 or 2 screens without me even doing anything. Im wondering if it was major lag from previous movements I made. Im sure this is a software bug, does anyone know if HTC releases software updates for their android devices? I just switched from an iphone and hope they would release updates and fixes like apple did when something was wrong with a software release.

This phone is what... a week since launch day? We are early adopters and will find bugs. There'll be an update soon I'm pretty sure.

I think there is some interference with Wifi/Other radio and the Hero screen.
When i put mine on my desk next to my PC i cannot press all buttons on the touch screen but the wheel and hardware keys still work. When i move it 1m away from my PC this behavior is gone.

This problem happened to me when I had wet hands. All I did was wipe the hero dry and it worked fine again.

Thiesen said:
Speaking about really weird things going on with the Hero. I can contribute with some funky stuff too:
When having my Hero near/under my mousecable the mousepointer (on the monitor) gets its own life. It starts moving randomly and begins to scroll the pages up and down in my browser WITHOUT me touching anything. I do have a cable connected mouse (USB). The phone has wifi, GPS and Network activated. I have not yet tested what happens with those turned off though.
Click to expand...
Click to collapse
This is due to the phones aggressively high SAR value (it's really really high). I would think twice before putting this phone in your pant pockets if you ever want to have chidren

Ovek said:
This is due to the phones aggressively high SAR value (it's really really high). I would think twice before putting this phone in your pant pockets if you ever want to have chidren
Click to expand...
Click to collapse
Wow, really? I already have 2 so going to keep this in my pocket from now on!!!

Aaaaaaaand HTC didn't bother fixing this in the new rom. The T9 keyboard input bug and huge lag are also unchanged.

I can confirm that this odd bug still lurks around in the official 2.73.405.5 build.
It has been suggested that it migh be due to dirt inside the trackbal housing but then why would the homescreen suddenly scroll on its own without being touched? Maybe a sensor glitch? I don't know what solution HTC are using to read the movements of the trackball though... one thing is for sure; it's not a good one....

I'm 100% sure now it's not a hardware issue. It's happened on multiple Heros I've used, not long out the box either. The only thing I've noticed that indicates any kind of pattern to the apparent randomness is that it gets a lot worse when there's a lot of mobile data transfer going on. One time I physically couldn't get it to stay on the homescreen long enough to click an icon.

Just pitching in, exact same problem here. Very strange that everyone gets it to the right :/

Just notice on mine too, some automovement in menu and home
Upgraded yesterday to new firmware (modaco)
Could be an increase of trackball sensibili? I see a settings to tweak it on blackberry device...on android?

HELP> Flashed Desire Rom, now screen wont light up

I have a serious problem. I noticed a bug in the Desire alphas where sometimes when the backlight went off during a call it would not come back on when the i took the phone away from my face. It always came back on eventually.
Ok now yesterday I flash alpha 8 and it worked fine. Now all of a sudden I reboot my phone bc the battery dies and the backlight won't come on at all! I know the phone is on because the haptic feedback and cap buttons are on and if I leave it on I can tell it's getting notifications.
How am I supposed to fix this?! I can't even see anything to get into recovery! My phone is unusable.

Find out every step to do a backup in recovery... see if that works

BlackHawk6 said:
Find out every step to do a backup in recovery... see if that works
Click to expand...
Click to collapse
Load into bootloader
Press power button once and wait about 20 seconds
press volume down once then hit power button once
Wait about a minute and move the trackball down slowly 3 time and press it
Scroll it down once and press it four times

trevorwhopkins said:
I have a serious problem. I noticed a bug in the Desire alphas where sometimes when the backlight went off during a call it would not come back on when the i took the phone away from my face. It always came back on eventually.
Ok now yesterday I flash alpha 8 and it worked fine. Now all of a sudden I reboot my phone bc the battery dies and the backlight won't come on at all! I know the phone is on because the haptic feedback and cap buttons are on and if I leave it on I can tell it's getting notifications.
How am I supposed to fix this?! I can't even see anything to get into recovery! My phone is unusable.
Click to expand...
Click to collapse
Unless your screen is broken you can always boot into recovery.
Take out the battery, then put it back in.
Hold the trackball down as you power on, this will boot you into fast boot.
Select bootloader, then select recovery. and bam your in recovery and can reflash.

I can get my phone into recovery. When I adb in i can push the phone into recovery, then when i hit adb devices it shows my phone and says recovery.
the problem is the backlight is not on even when i am in recovery. i would say the screen broke, but it seemed like a software problem, because it was just slow to come back on. It still always came back on. then I left it in my car chargine and it never came on again. The phone seems to be working fine though.

Kind of off topic, but did your call screen do this before flashing to Desire at all? Did you recently install a screen protector? I had problems with the PhantomSkinz screen protector making the proximity sensor less sensitive and behaved exactly how you're describing...as soon as I took it off it started working again. I'm now using a dcmugen88 screen protector and it works great.

interesting. i have one of those bodyglove or whatever protectors. best buy glued it onto my lcd. i suppose it could have started around that time. but would the proximity sensor still be deactivating the lcd even when its booting up or in recovery?

Oh, I must have overlooked that. The screen protector wouldn't cause any issues on startup or in recovery... guess it must be the rom then.

well, figured it out.
warning to n1 users: watch that lcd screen under the glass. its not nearly as sturdy as the glass cover.
the lcd/digitizer screen under my glass got cracked and stopped working. no drop, no warning, no funny colors. htc does not cover this in the warranty no matter how good the actual phones condition is.
i almost didnt get another n1, a phone thats inherantly weak (i found dozens of similar reports over the web) is not exactly a good case for a system with no insurance, no store to walk into, and very unhelpful support. they try to be very nice, but the rep i talked to couldnt even tell me whats covered and not. he just said let us charge 500 bucks to your card and we will ship a replacement, then decide if we think you have to buy it once we get your old phone. i demanded to talk to someone who did know. his manager denied hearing about lcd screen problems... after the original rep said he and htc knew this was a common problem. google didnt even return my email when i first contacted them saying my backlight was broken.
so again, be careful and get a good case.

trevorwhopkins said:
well, figured it out.
warning to n1 users: watch that lcd screen under the glass. its not nearly as sturdy as the glass cover.
the lcd/digitizer screen under my glass got cracked and stopped working. no drop, no warning, no funny colors. htc does not cover this in the warranty no matter how good the actual phones condition is.
i almost didnt get another n1, a phone thats inherantly weak (i found dozens of similar reports over the web) is not exactly a good case for a system with no insurance, no store to walk into, and very unhelpful support. they try to be very nice, but the rep i talked to couldnt even tell me whats covered and not. he just said let us charge 500 bucks to your card and we will ship a replacement, then decide if we think you have to buy it once we get your old phone. i demanded to talk to someone who did know. his manager denied hearing about lcd screen problems... after the original rep said he and htc knew this was a common problem. google didnt even return my email when i first contacted them saying my backlight was broken.
so again, be careful and get a good case.
Click to expand...
Click to collapse
ive got 5 bux that says the power connector to your lcd came lose so now the screen just doesnt turn on ... i have heard this issue before... send it in and get it fixed if its going to cost you then tell them to **** off and send their phone they just sent you back

Whatever rom you are running ask the developer of rom in his thread. That's where you will get the best information and help.

[Q] Black screen of death, then too bright with lines, now normal??

Hello,
I got the Galaxy S4 yesterday morning. Today around 9pm the screen was completely black. I could hear sounds and the buttons would light up but nothing worked. I pulled the battery and sim card as suggested via google search and still nothing. I got home and the screen came back on but it was really super bright with horizontal lines that were slightly shifted in one spot on top of each other. I plugged my usb from the charger into it a few times and eventually got a battery charging logo to come up. Had to do that a few more times before I got the screen back up. Now the screen appears normal but I'm scared that something happened to it. Either the screen is going to die soon or maybe it somehow over heated and that is why the screen was acting wierd. I just hope that since it seems normal now that I can get it replaced in store even though I can't duplicate the symptoms.
I'm curious as to what your take is on what's wrong with my phone? It had at least 75% charge before it started acting crazy. I don't want to keep it thinking it's fine and then after 15 days it goes out again and I'm stuck waiting for a repair to be shipped back to me.
Thanks

I just did a live chat with a Samsung Tech guy. He says it's because I installed an app or had a sd card inserted. He told me to uninstall Facebook and any ebook reading Apps and see if that fixes the problem. Do they think people fall for this? So incredible stupid if that's how they train their techs.

I was able to replicate the symptoms again. I bought the s view cover and when installing it had to press a little hard on the edges to snap into place. The screen went black again and did the same thing. Plugging to power then restarting fixed it. I found out that when I press the top right corner around where the time is, the screen flickers black and looks like I wants to cut out. Is there a sensor or digitizer located at that spot. If it's an issue when putting on a case, I see this is going to not bode well for the life of this phone. I went back to the dealer today and she gave me the number and location of a local samsung repair center. I'll have to give them a call tomorrow I suppose. Just be careful of any pressure being applied to the screen, even though mine has been acting up on it's own.

Just checked it now and it went totally black again and is not coming on. I've only had it a few days so not even enough time to load much stuff on it or customize it. I'm with Wind Mobile in Canada. It's getting boxed up and taken to the store asap tomorrow.

Black Screen But Phone Is Still Working??

Hey guys
Just bought my moto x play. And on the same day it screwed on me. So after i got the phone i updated to Marshmallow, And left it in my room to charge. On my way back I realized my phone was not turning on. I turned it off and turned it back on but nothing happened. I only felt the vibration of the phone and seeing the screen light up black pixels (no idea what the proper term is)?
I can still use the camera with the twist gesture and i can still hear the phone taking photos when i click the volume rocker. But the screen is black and i cannot ue touchscreen to take phtos. I also noticed that the LCD lights up black again if i lift my phone up. Just like moto display would do with notifications. I also hear notifications on my phone but nothing else. I have serached for a fix but nothing anyone else have this porblem?

Danny_Cai said:
Hey guys
Just bought my moto x play. And on the same day it screwed on me. So after i got the phone i updated to Marshmallow, And left it in my room to charge. On my way back I realized my phone was not turning on. I turned it off and turned it back on but nothing happened. I only felt the vibration of the phone and seeing the screen light up black pixels (no idea what the proper term is)?
I can still use the camera with the twist gesture and i can still hear the phone taking photos when i click the volume rocker. But the screen is black and i cannot ue touchscreen to take phtos. I also noticed that the LCD lights up black again if i lift my phone up. Just like moto display would do with notifications. I also hear notifications on my phone but nothing else. I have serached for a fix but nothing anyone else have this porblem?
Click to expand...
Click to collapse
Most likely it's a hardware issue.Are you able boot into bootloader mode with screen working?

boot into recovery and factory wipe it.
black screen solution, check this out. https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/97329/p/30,6720,9050

effingbadluck said:
Most likely it's a hardware issue.Are you able boot into bootloader mode with screen working?
Click to expand...
Click to collapse
No I cant load anything. The screen turns of and on the same way moto display turns my screen on when i lift my phone up. But i can see the lcd is on but nothing is actually being displayed on my screen.

Danny_Cai said:
No I cant load anything. The screen turns of and on the same way moto display turns my screen on when i lift my phone up. But i can see the lcd is on but nothing is actually being displayed on my screen.
Click to expand...
Click to collapse
Most probably hardware issue. Get it checked in care center .
Sent from my XT1562 using Tapatalk

I faced similar issue with my previous droid maxx, phone was on but only the screen's backlight came up. It happened all of the sudden when I was watching youtube. I thought the LCD ribbon connection was loose so I disassembled the whole phone and put it back on but no success. I ended up leaving it on the desk and one day the screen woke up on its own. The battery was at 1%, not sure if that triggered anything that fixed the problem. Maybe you could leave the phone until it drains out the battery and see if it could work for you.
Another way is to get into fastboot or recovery and do a factory reset

Maybe the flex cable is loose or disconnected

Assuming you haven't unlocked the bootloader,ask for replacement.

effingbadluck said:
Assuming you haven't unlocked the bootloader,ask for replacement.
Click to expand...
Click to collapse
Yea I am. I have to wait until Monday for a reply

Hi Danny_Cai. I'm currently experiencing the same issue with my Moto Z play smartphone. So I wanted to ask, did you just replaced the phone in the store? And what was an actual cause of this problem?

Possible solution Motorola X-Play Back light Problem
Hi Danny,
I had a similar problem with my phone. Not under warranty so took the back cover off using a T3 star bit.
Radio Shack probably has it also.
Link:amazon.com/TORX-Driver-Phones-Small-Electronics/dp/B001BIEIA8(can't post active external links on xda yet)
Link:imageshack.com/a/img922/2433/ZC8f0f.jpg
At the bottom of my phone, there are two spring contacts. One was sitting loose and must have been causing some kind of problem. It fell out, and I did not reattach it. Haven't had a problem since.
Link:imageshack.com/a/img924/364/5cOdgc.jpg
It may be something as small as that. Not sure what it was for but haven't noticed any difference in the phone.
Hope you find your solution.
Craig

Guys i also have this issue, did u figured it out what exactly it is?