For a few days my HTC HD2 has behaved strangely. First it has hard reseted by itself. Then the day after in the morning it didn't start after charging all night. And today the screen goes black while I was using it. I tried soft reset and it has vibrated but the screen remained black. I thought it has remained without power but for my surprise a minute later I received a call from a friend. The screen was still black as the phone rang. Strange enough? I tried then hard reset. No luck. The only thing I could see was the HTC start screen logo on a very very dark screen, almost unseenable, then it flickered for a few seconds then the screen has gone totally black.
I did not use any other ROM than the stock one.
I did not installed any program.
I have the phone from january and until now I did not have any problems with it.
I love it for its big screen and I use it mainly for internet browsing.
I will go for warranty. Do you think that it will be replaced or is it something that can be repaired?
I used this phone for 5 months and the screen suddenly has died on me. The phone is in service for 12 days now. They said the screen must be replaced and HTC still hasn't sent them the replacement screen. HTC sucks!
HTC didn't even translate the 1.66 ROM for Eastern Europe so I'm stuck with 1.48. HTC sucks again!
I think after I will FINALLY have my HD2 back from service I will sell it and get that new iPhone.
I am so dissapointed in HTC!
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Hi there,
I got a MDA Pro and it worked fine until yesterday evening
On opening, the screen turned bright white. Eafter many resets and have a bottle JD I it finally booted up just fine
This morning however, blank, white screen
the funny thing is, I can receive calls so it looks like it is working fine (besides the screen part that is)
any suggestions?
Had my M5000 about 10 days and it died this morning. I hadnt dropped it or damaged it in anyway - the screen just went white.
Tried soft reset, hard reset, removing the battery and nothing - just a white screen. Tried calling it and got the answerphone...
Orange are sending me one by courier tomorrow morning and it was all backed up so all is not lost but still bloody annoying
Hopefully you've got insurance and T-Mobile will replace it too???
ive upgraded my hermes with official O2 hermes rom a month ago. 2 days ago i upgraded with black satin normal edition. my phone worked 2 days normally but today touch screen has no reaction when i touch it.
firstly i wasnt panic because i tought it can be a software problem then i did hard reset. but still no reaction on my touch screen. i was starting to be panic. then i upgraded with O2 official rom again. unfortunately touch screen is still same. now my panic mode is active.
first, i mean time that i realized first about touch screen, all button was working fine, except touch screen
need some advice!!!
mrtkts said:
ive upgraded my hermes with official O2 hermes rom a month ago. 2 days ago i upgraded with black satin normal edition. my phone worked 2 days normally but today touch screen has no reaction when i touch it.
firstly i wasnt panic because i tought it can be a software problem then i did hard reset. but still no reaction on my touch screen. i was starting to be panic. then i upgraded with O2 official rom again. unfortunately touch screen is still same. now my panic mode is active.
first, i mean time that i realized first about touch screen, all button was working fine, except touch screen
need some advice!!!
Click to expand...
Click to collapse
When you flashed the other ROMS did you bypass the screen alignment screen somehow? Or is that where it is stuck?
Mike
yes when i pushed power buttons it passes boot scren and says "tap the screen to set up your windows mobile based device" because of the screen i cant touch it. so nothing more
thanks for reply
I had a similar problem, it turned out however to be an issue with the digitizer for the touch screen and it was simply a coincidence I was flashing roms.
I did the trick of sliding a credit card between the screen and the frame and cleared out some gunk - then it worked perfectly.
I just had the same thing happen lol.. company bought me a new one and cingular sent me a broken refurb so now they are sending another
Haz-Mat said:
I had a similar problem, it turned out however to be an issue with the digitizer for the touch screen and it was simply a coincidence I was flashing roms.
I did the trick of sliding a credit card between the screen and the frame and cleared out some gunk - then it worked perfectly.
Click to expand...
Click to collapse
hi haz-mat
can you give some details what have you done. did you open your ppc. because i live in turkey and i bought mt ppc form germany. so ive no garanty here. to fix it i need to send it to germany. it means at least 1,5 month. so ive to do it myself or someoneelse here
any other advice?
i just had the same problem after upgrading my new 8525 to wm6 then flashed again to shaps 3.54 then 3.60 and then back to wm6 because it had so many bugs. then screen stopped working. i took out battery/sim card for 10 minutes as well as using a receipt to clean out the screen (under the case) and worked just fine for 30 minutes. now the screen is dead again. YAY. got a 300$ piece of ****.
I am having this problem for last 1 week or so. My Touch HD screen won't turn on, stays black but in the background it's working. it's responding to touch gestures. vibrates when i press call,end, home buttons. I have installed My Mobiler, so i can see the screen in my PC but it's all black in phone. Sometime it comes back in few minutes and sometime it takes hours. I have tried hard reset, different roms, stock rom, stock spl, updated radios but nothing so far. Is it a Software issue or is it hardware based?
Thanks in Advance.
anyone?.......
happens to mine to.... do u drop urs? mine drops quite often when i get out the car.. it has scars..
im thinking of sending it off..
supasye said:
happens to mine to.... do u drop urs? mine drops quite often when i get out the car.. it has scars..
im thinking of sending it off..
Click to expand...
Click to collapse
no i don't think i have ever dropped mine.
I have tried everything i can think of, it just started happening about 10 days ago. It's getting worse now, screen stays black for hours, even restarting the phone doesn't help.
This actually happened to mine as well, and I was very close to sending it back under warranty. However I removed the battery & SD Card overnight and tried phone again. This time it rebooted fine with screen working properly. Try this and see if it works.
The problem with the HD is its not very well put together and a number of people have had issues with motherboards & faulty/loose connections with the screen resulting in the symptoms you are experiencing.
If has since happed again and I decided I couldn't wait so I took device apart and fixed loose connections again.
Under no circumstances should you try this unless you are 100% comfortable and know what you are doing as opening up device will void your warranty
Hi Guys, flashed my phone with a Xanny rom months back, the phone has worked faultlessly before & since.
On Sunday i was in the middle of sending a text and the screen froze, i could see everything ok on the screen but the phone didn't respond to my touch. I got it going by pushing the reset button. The phone booted up ok but the screen alignment was out, I then started the alignment process, which went round in circles for 7 minutes, Eventually the alignment finished. Monday i noticed that the more I used the phone the more the alignment skewed out, every time i recalibrated the screen alignment it took ages. I hard reset the phone, it was the same. I flashed a stock orange rom, it was the same.
I admitted defeat this morning and rang orange, as the phone is more than 6 months old they put me on to HTC, its being picked up tomorrow by ups, turn around "should be less than 7 days".
All in all I'm very disappointed, my previous PDA was an HP iPAQ 4700. I used it daily for work & social use for 5 years, with never a problem.
When the touch came along I felt here was a device that improves on the iPAQs screen, so i went and bought one. A bit miffed that it has failed already, I'm a bit OCD with my gadgets so its never been dropped or knocked is always in its custom made padded leather case and has had a screen cover on from new. In fact it is unmarked, i hope it still will be when/if it comes back.
I just need to know he'll pull through !!
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Update 13/03/2010
Right just got off the phone to HTC. Not very impressed.
They have quoted me £162 for the repair, It needs a main board as I have "cooked" my ROM, and a digitizer. I had flashed my phone with a xanny rom 6 months ago, but put a stock orange rom in before it went back. How they found out I've no idea, I pointed out to the bloke on the phone (when i could understand what he was saying) that the rom has no impact on the touch screen & could i just have the touch screen replaced and leave the main board, but no the rom is stock now but had been changed before and as such you need a new main board, even though it works fine. Complete b*****ks. When my contract is up I shall not be buying another HTC, fools.
So bugger 'em i say, i've paid to have it sent back, and i've found a digitizer on ebay for £14, i'll fix it myself... Has anyone got a link to instructions on how to take it apart ? if not I'll wing it
D4D said:
Hi Guys, flashed my phone with a Xanny rom months back, the phone has worked faultlessly before & since.
On Sunday i was in the middle of sending a text and the screen froze, i could see everything ok on the screen but the phone didn't respond to my touch. I got it going by pushing the reset button. The phone booted up ok but the screen alignment was out, I then started the alignment process, which went round in circles for 7 minutes, Eventually the alignment finished. Monday i noticed that the more I used the phone the more the alignment skewed out, every time i recalibrated the screen alignment it took ages. I hard reset the phone, it was the same. I flashed a stock orange rom, it was the same.
I admitted defeat this morning and rang orange, as the phone is more than 6 months old they put me on to HTC, its being picked up tomorrow by ups, turn around "should be less than 7 days".
All in all I'm very disappointed, my previous PDA was an HP iPAQ 4700. I used it daily for work & social use for 5 years, with never a problem.
When the touch came along I felt here was a device that improves on the iPAQs screen, so i went and bought one. A bit miffed that it has failed already, I'm a bit OCD with my gadgets so its never been dropped or knocked is always in its custom made padded leather case and has had a screen cover on from new. In fact it is unmarked, i hope it still will be when/if it comes back.
I just need to know he'll pull through !!
Click to expand...
Click to collapse
its prolly fine, they will prolly just put a new digitizer on it.
***Bump***
before you sended it back did you replace the spl whit the standard one
thats probably the reason how the found out it has been flashed
I have exactly the same problem as D4D. I have never dropped or get wet my phone but 2 days ago while I was typing a message or something I felt that screen does not responds correctly. It was very difficult to unlock my phone and type as well. Hard reset couple of times without success. The phone started normally, the alignment process passes, i have to calibrate more times than usual - 2 to 5 passes but the issue remains.
Then I flashed stock ROM - no improvement, put back the cooked ROM - again no improvement. The phone is still in warranty but I flashed many cooked ROMs on it. So what should I do ?
zerozed said:
I have exactly the same problem as D4D. I have never dropped or get wet my phone but 2 days ago while I was typing a message or something I felt that screen does not responds correctly. It was very difficult to unlock my phone and type as well. Hard reset couple of times without success. The phone started normally, the alignment process passes, i have to calibrate more times than usual - 2 to 5 passes but the issue remains.
Then I flashed stock ROM - no improvement, put back the cooked ROM - again no improvement. The phone is still in warranty but I flashed many cooked ROMs on it. So what should I do ?
Click to expand...
Click to collapse
flash stock rom and stock spl
i had the same issue when the phone got cold (guessing the digitizer) but i noticed that the phone is fine now after running cleanram ever 12 hrs
I am on the stock rom
Hi everyone, I tried find thread with similar problem, but none was same, I have my htc touch hd around year, custom energy rom, everything working fine, last week first time phone turn off itself, I was just thinking maybe was me by accident, but today done already four times, there is no any problem turning on like different people said, no any stuck button, doesn't need to reset phone, or remove battery, everything working just fine.., never drop or hit to something, never split water on it, I tried reinstall rom to different, same, reinstall radio still turn off itself, most times when in pocket, please any advice or help...
many thanks..
looks like fresh SPL done job, phone if fine today all day, no more turning off..
Let us know how it goes after the fresh SPL. When my Touch Hd had the same problem as yours 1 day later it became non-resposive and got the BLACK screen of death. Lucky I had 1 day left for my warranty so I flashed back to stock ROM and stock SPL. I sent the phone to HTC Global centre for warranty repair and they replaced the motherboard.
for the moment going strong, already looks like battery life improved, and no more turning off..