Database Users

Touch screen no longer working

I have the 8125 and tonight i go to answer a phone call. When i got off the phone mysteriously the touch part of the screen no longer works. I tried a soft reset, a hard reset, removing the battery.... I cannot get the touch part of the screen to work. You can see whats on screen but there is no touch functionality. Anyone have any ideas?

remote screen aligment
i had the same problem the touchscreen stopped working suddently. im assuming that you can get pass the touch the screen to set up you device so what i did i downloaded a program called "remote screen aligment" that the only way you are going to be able to pass the first screen. hope this helps. google it to find the program its free.

S1ug said:
I have the 8125 and tonight i go to answer a phone call. When i got off the phone mysteriously the touch part of the screen no longer works. I tried a soft reset, a hard reset, removing the battery.... I cannot get the touch part of the screen to work. You can see whats on screen but there is no touch functionality. Anyone have any ideas?
Click to expand...
Click to collapse
Same problem here, just started browsing around since I was travelling last week without computer access. I am goign to call warranty services with CIngular tomorrow if they are open. If not first thing Tuesday!

working?
did you get it working again?. It happed to me yesterday, drives me nuts

Nah, called CIngular and got a warranty replacement no problem.

Re: remote screen aligment
kurtslash said:
i had the same problem the touchscreen stopped working suddently. im assuming that you can get pass the touch the screen to set up you device so what i did i downloaded a program called "remote screen aligment" that the only way you are going to be able to pass the first screen. hope this helps. google it to find the program its free.
Click to expand...
Click to collapse
Mine did this when I was CID-unlocking and had mismatching IPL/SPL versions. I found that by drawing a circle around the alignment cursor with the stylus I was able to get past this screen.

Not working touch screen / broken replacement ...
Center of my XDA miniS touchscreen stopped to work almost 3 weeks ago...
I sent my (lovely) PDA to O2 UK two weeks ago and today I received FAULTY replacement!
(very good known and common issue - "stylus is very loose and keeps falling out")
I've just sent another e-mail to O2's Customer Services and I'm waiting for reply...
I'm so angry and disappointed!
Regards

anyone find a solution
My touch screen gave out yesterday...I am getting very good at using my 8125 without the touch screen but a few programs require it. If anyone has found a solution please let be know because it would be a very happy man. Thanks for reading!

HELP! Touch screen no longer working!

This morning, my touch screen suddenly stopped working. Hardware keys are still working but device is not responding when the screen is touched. Already tried a hard reset but no success, now I am stuck at the align display screen. Also can no longer get to the bootmenu, so can't reflash my device! Any suggestions on what's wrong or how this can be fixed? Thanks for any help!!!!

I'm curious
Didn't you see any spots (like oil spots on the water) to the touch screen ?
I had the same problem .I replaced the touch screen and the phone is working again .

No, nothing, was working fine at night, when i woke up just randomly stopped working. The display is not cracked or anything, so wondering whether a screen replacement will do the trick? ALso strange that I can no longer get to the bootscreen to enter HardSPL...

Had the same problem, the issue (with mine anyhow) was the digitizer, which is an overlay that sits on top of the actual LCD screen to give it touch capability....
good post here
http://forum.xda-developers.com/showthread.php?t=392301&highlight=digitizer

I had a similar problem,
To get past the Align screen I had to apply pressure to the top of the screen opposite side of front facing camera - then use the screen as normal
I reflashed the original rom (manually getting to bootloader) - it worked for a bit but ended up sending is back to 02 for repair.
All they did apparently, was to reflash the ROM again and its been working since.

Had the same problem a couple of times a while ago, when i was trying out WM6.5.
All buttons worked but not the touch screen. Never really found out exactly what the problem was, but the first time I managed to get it working again by resetting the alignment:
While gps button pressed (under green button), press center D-pad button this will bring you to alignment screen.
The other time the "alignment trick" didn't work, but i got it working again, after flashing the original ROM couple of times. (And doing hard reset between each time)
I think I used this ROM
You say you can't get to the boot menu, do you run hard-SPL?

most likely its an hardware issue - had this one too, of course out of nowhere!
flash with original rom and if you cannot align screen (as the hardware seems to be broken) send it in for repair. it will be under guarantee, if screen isnt broken.

I had similar problem, I passed the alignment but i had a huge offset in the touch.
I replaced the touch screen and it solved the problem.
You can find it in ebay for 1 US $.

nogge69 said:
You say you can't get to the boot menu, do you run hard-SPL?
Click to expand...
Click to collapse
Thanks for all the help guys!!! I do run hard-SPL and have flashed many ROMS - just don't know why it won't enter the bootscreen anymore when I reset the device and press the camera button. Did manage to upload original ROM again by using activesync, now trying to restore original hard-SPL so I can send off the device for repair.

Hi, i had also the same problem, i find a threat in the internet... try to push the upper corners on the device with your fingers and then tab on the screen to see if the problem solved.

I had the same issue.
Its more than likely your digitizer. I tried flashing 100 different roms but always stuck at the align screen stage.
I actually have the barely used digitizer if anyone wants it (for a few dollars of course hehe) My mainboard died a couple of weeks after i installed the digitizer.
needless to say i moved away from the ****ty build quality of HTC to the MUCH better build quality of the iPhone.

HD2 touch screen doesn't work

Hi guys,
This evening something wring happened with my HD2. Suddenly without any visible reasons touch screen stopped working. Actualy screen itself is working but it doesn't react on any touches. I did hard reset - no luck, screen is working but touch surface isn't, so basically my phone is almost dead :-(
Have you seen this behaviour ? Is there any possible way to fix it ? The only thing that comes in my mind which could cause something like this is static electricity shock, but if it kills HD2 screen I want my money back.
I guess now I should use warranty and this is just after 1 month of usage....

Just a stupd question
Don't be offended by my question, I just want to rule out the obvious.
You're not wearing gloves due to the cold outside?
Greetings
chuelibrueder

No, I'm not using gloves with HD2 :-(

I have the same problem. I believe that the connectors under the screen became loose.
I have send an email to htc and they told me to contact the retailer to check if they can replace the device and if not to contact the service center in Cyprus.
There is another thread about this issue here

i`m sure that warranty will solve it.. just contact your retailer.. good luck

Hmmm,
Yet another one having to go back due to hardware problems....
WB

I loose the touch screen today and the hardware button exept Home i think, i had to remove the battery and i waited 30s put it back and everything went in place, the phone had called one contact when i had the bug.
The only thing that happened before screen doesn't work and buttons : i received an MMS strange, i'm not sure i can rely on my phone
I only installed the 1.48 rom and the 3 patches (audio, sms and sd card)

20mihalko said:
i`m sure that warranty will solve it.. just contact your retailer.. good luck
Click to expand...
Click to collapse
I contacted the service center in Cyprus and they offered to repair it but they don't have spare parts right now. I've also send an email to the retailer and wait for their answer.
Seems i have to wait after Christmas for a repair or exchange.
The good thing is that by pressing the screen with my palm or giving it a few solid taps it works for some time.

bBeware keyboard layout!
I had suffer bye used hadwritting layout sometime it cause screen doesn't responds
try change keyboard layout not hadwritting

Just had the same thing happen with mine, powers up but the screen wont respond anywhere i press. I have tried hard reset AND soft reset, nothing!
Have just restored factory ROM, and deleted hspdl and dropped off at vodaphone in town. Im gutted!!

really seems to be a production problem: i had to send my hd2 back to htc for screen replacement just 4 weeks ago... same fault as yours: the touchscreen wasn't responding to input anymore!
the last weeks i noticed that many people had this problem too...

wow.. keeping a close eye on this.. guess the same problem from the HD is creeping up to the HD2..

Well im hoping vodaphone dont turn around and say its not covered under warranty etc, I had to [like most ppl] sign up for two years to get this phone, i aint gonna be to happy if i have to spend the next 21 months of my contract without the handset i wanted!

Yikes , yesterday my screen didn't respond either (for the first time). Soft reset didn't work. After taking the battery out and leave it out for > minute it still didn't respond. I pressed the screen a little and then it worked again. Not sure if it was because of pressing the screen, but it did look that way. I hope this will be the last time this happens!

tnx!
dio62000 said:
Yikes , yesterday my screen didn't respond either (for the first time). Soft reset didn't work. After taking the battery out and leave it out for > minute it still didn't respond. I pressed the screen a little and then it worked again. Not sure if it was because of pressing the screen, but it did look that way. I hope this will be the last time this happens!
Click to expand...
Click to collapse
YESSS!!! thanx mate this worked like a charm!!

VlaJko79 said:
YESSS!!! thanx mate this worked like a charm!!
Click to expand...
Click to collapse
Well, it's been a few weeks now and I've had this problem several times again and worse, even after a hard reset; and almost each time I could fix it by pressing the screen/hardware buttons, but that shouldn't be the way, because I don't think it's good for the hardware, so I searched the forum and I think I found the two culprits (maybe a combination of the two):
1. The problem occured exactly the same day I began using my 16 GB card, class 2. It once happened that when I had the locked screen problem I took out the card and it immediately unlocked. But every now and then the phone still froze, even when I took out the SD card if the problem occured.
2. Then I have put off the automatic light adjustment settings and guess what; no more freezes!
It looks like a combination of power settings and use of SD card. I'm not very technical, but even when it looked like it was a hardware fault at first, it now seems it's a software fault after all.

Touchscreen doesnt work
Well F4CK my screen will not respond to touch at all anymore seems that this is a problem that is not well addressed tmobile is sending out a new one but the question is when will the touchscreen stop working on that "new" one.NOT happy at all.

Well this has now happened to me....no touch response but hardware buttons working, screen still displays-- off to JB HIFI as soon as I can to replace.

OOOKK I had this problem when i just flashed my phone with a costum rom. As far i remember my phone fall down once or twice but not something bad. I have the silicone cover and screen protector. If it was a hardware problem i believe that it shouldn't work at all even if you had to use the hardbuttons. Which that was how i would have to use to unlock the screen. I will go back to the factory rom and settings to see if there is any difference. My current rom is AthineOS 3.14 and Radio 2.15.50.14.
If for any reason you want to access your cellphone and you don't have time go through troubleshooting. I Suggest you download mymobiler which connects the phone and you can use it through your pc. Make sure you take the sd card before you connect. Here is the website www.mymobiler.com

In my case, my phone was RIP. The touch screen stopped working after installing a custom ROM. I installed the latest official ROM from T-Mobile and my phone and came back to life

Touch Screen won't Align

Hi Guys, flashed my phone with a Xanny rom months back, the phone has worked faultlessly before & since.
On Sunday i was in the middle of sending a text and the screen froze, i could see everything ok on the screen but the phone didn't respond to my touch. I got it going by pushing the reset button. The phone booted up ok but the screen alignment was out, I then started the alignment process, which went round in circles for 7 minutes, Eventually the alignment finished. Monday i noticed that the more I used the phone the more the alignment skewed out, every time i recalibrated the screen alignment it took ages. I hard reset the phone, it was the same. I flashed a stock orange rom, it was the same.
I admitted defeat this morning and rang orange, as the phone is more than 6 months old they put me on to HTC, its being picked up tomorrow by ups, turn around "should be less than 7 days".
All in all I'm very disappointed, my previous PDA was an HP iPAQ 4700. I used it daily for work & social use for 5 years, with never a problem.
When the touch came along I felt here was a device that improves on the iPAQs screen, so i went and bought one. A bit miffed that it has failed already, I'm a bit OCD with my gadgets so its never been dropped or knocked is always in its custom made padded leather case and has had a screen cover on from new. In fact it is unmarked, i hope it still will be when/if it comes back.
I just need to know he'll pull through !!
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Update 13/03/2010
Right just got off the phone to HTC. Not very impressed.
They have quoted me £162 for the repair, It needs a main board as I have "cooked" my ROM, and a digitizer. I had flashed my phone with a xanny rom 6 months ago, but put a stock orange rom in before it went back. How they found out I've no idea, I pointed out to the bloke on the phone (when i could understand what he was saying) that the rom has no impact on the touch screen & could i just have the touch screen replaced and leave the main board, but no the rom is stock now but had been changed before and as such you need a new main board, even though it works fine. Complete b*****ks. When my contract is up I shall not be buying another HTC, fools.
So bugger 'em i say, i've paid to have it sent back, and i've found a digitizer on ebay for £14, i'll fix it myself... Has anyone got a link to instructions on how to take it apart ? if not I'll wing it

D4D said:
Hi Guys, flashed my phone with a Xanny rom months back, the phone has worked faultlessly before & since.
On Sunday i was in the middle of sending a text and the screen froze, i could see everything ok on the screen but the phone didn't respond to my touch. I got it going by pushing the reset button. The phone booted up ok but the screen alignment was out, I then started the alignment process, which went round in circles for 7 minutes, Eventually the alignment finished. Monday i noticed that the more I used the phone the more the alignment skewed out, every time i recalibrated the screen alignment it took ages. I hard reset the phone, it was the same. I flashed a stock orange rom, it was the same.
I admitted defeat this morning and rang orange, as the phone is more than 6 months old they put me on to HTC, its being picked up tomorrow by ups, turn around "should be less than 7 days".
All in all I'm very disappointed, my previous PDA was an HP iPAQ 4700. I used it daily for work & social use for 5 years, with never a problem.
When the touch came along I felt here was a device that improves on the iPAQs screen, so i went and bought one. A bit miffed that it has failed already, I'm a bit OCD with my gadgets so its never been dropped or knocked is always in its custom made padded leather case and has had a screen cover on from new. In fact it is unmarked, i hope it still will be when/if it comes back.
I just need to know he'll pull through !!
Click to expand...
Click to collapse
its prolly fine, they will prolly just put a new digitizer on it.

***Bump***

before you sended it back did you replace the spl whit the standard one
thats probably the reason how the found out it has been flashed

I have exactly the same problem as D4D. I have never dropped or get wet my phone but 2 days ago while I was typing a message or something I felt that screen does not responds correctly. It was very difficult to unlock my phone and type as well. Hard reset couple of times without success. The phone started normally, the alignment process passes, i have to calibrate more times than usual - 2 to 5 passes but the issue remains.
Then I flashed stock ROM - no improvement, put back the cooked ROM - again no improvement. The phone is still in warranty but I flashed many cooked ROMs on it. So what should I do ?

zerozed said:
I have exactly the same problem as D4D. I have never dropped or get wet my phone but 2 days ago while I was typing a message or something I felt that screen does not responds correctly. It was very difficult to unlock my phone and type as well. Hard reset couple of times without success. The phone started normally, the alignment process passes, i have to calibrate more times than usual - 2 to 5 passes but the issue remains.
Then I flashed stock ROM - no improvement, put back the cooked ROM - again no improvement. The phone is still in warranty but I flashed many cooked ROMs on it. So what should I do ?
Click to expand...
Click to collapse
flash stock rom and stock spl

i had the same issue when the phone got cold (guessing the digitizer) but i noticed that the phone is fine now after running cleanram ever 12 hrs
I am on the stock rom

[Q] my touch screen not acting properly

please can anybody tel me what could be the reason tha my touch screen is not working.. i hav htc touch hd.
it sometimes works and some times doesnt.
thnx

Touch hd screen not responding to touch or stylus
Touch hd screen not responding to touch or stylus
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In early February I upgraded my Touch HD to 6.5 from 6.1 and if am right it was energy.blackstone.21891.leo_Max. It worked for about two week and and then one day I struggled to get a gps fix on my tomtom. The next day the screen just froze with no response of any touching or stylus.
Managed to put the original orange rom back on it but could not cariberate the screen due to its not responding. I sent the phone to HTC UK for repairs but they said due to my having used unauthorised software the motherboard needs to be replaced and they were asking me to pay 168 pounds so they could go ahead with the repairs. I got the HD2 on a new contract.
Still love the TOUCH HD and was wondering is there another way of breathing life into this thing. Responds well to install new roms but the screen continues to remain frozen

Hello.
I have same kind of Problem.
My HTC had broken Screen, I had it repaired.
After it came back the touchscreen worked OK. Than I flashed it with the ENERGY Blackstone ROM.
Flashing etc was OK. Device started again and came to the Point where you have to tip on the screen to do the SETUP. But that did not work. I tried Softreset. Hardreset but No change of Problem.
Send it back to the repairshop and after I recevied it again the Energy was still on it and working.
Since a new ENERGY rom was out, I flashed it again . Result, Same Error, NOT working. To make sure that the ENERGY-ROM wasn't the error, I reflashed it with the Original HTC ROM.
Also this one does not work. It also comes to the point where I need to tap to do the Setup. Nothing happes.
When I attach the Phone to PC with ACTIVESYNCH, the Synchronisation works OK.
Any Help Any Idea ??

Probably you need to replace digitizer(touch screen layer, not LCD) Look on ebay for a new one.

Rigdzondorje said:
Hello.
I have same kind of Problem.
My HTC had broken Screen, I had it repaired.
After it came back the touchscreen worked OK. Than I flashed it with the ENERGY Blackstone ROM.
Flashing etc was OK. Device started again and came to the Point where you have to tip on the screen to do the SETUP. But that did not work. I tried Softreset. Hardreset but No change of Problem.
Send it back to the repairshop and after I recevied it again the Energy was still on it and working.
Since a new ENERGY rom was out, I flashed it again . Result, Same Error, NOT working. To make sure that the ENERGY-ROM wasn't the error, I reflashed it with the Original HTC ROM.
Also this one does not work. It also comes to the point where I need to tap to do the Setup. Nothing happes.
When I attach the Phone to PC with ACTIVESYNCH, the Synchronisation works OK.
Any Help Any Idea ??
Click to expand...
Click to collapse
Damn, I have almost the same problem!
I have used Energy roms for a year, without any major problem. I have installed dec. 20. NRG rom, and today it is completely messed up my HD. No response on touching the screen or pressing any button. After a hard reset the touchscreen alignment was came up, and the touchscreen is working, but I can't align the screen, it starts over and over again... and thats all. I cant do anything else with it. I have reflashed stock rom and spl, still the same.

mchaals said:
Damn, I have almost the same problem!
I have used Energy roms for a year, without any major problem. I have installed dec. 20. NRG rom, and today it is completely messed up my HD. No response on touching the screen or pressing any button. After a hard reset the touchscreen alignment was came up, and the touchscreen is working, but I can't align the screen, it starts over and over again... and thats all. I cant do anything else with it. I have reflashed stock rom and spl, still the same.
Click to expand...
Click to collapse
same with me here... I also have got an EnergyRom installed. For more then one day now I get no response from the touchscreen. Everything else seems to work properly, e.g. the popups which remind me appointments are there.

Exactly the same here!
I installed energy sense last week, phone worked fine for 4 days then i came to use it and it didnt respond to the touch screen, however tapping the screen would bring back on the backlight?
I hard resetted it and also flashed a new ROM on, still the same, I found that it was responding but taking up to 5 mins to respond, i.e if you tap the first calibration point, after about 3 minutes the point moves, however calibration never completes.
I think the phone is scrap.

retsam88 said:
Probably you need to replace digitizer(touch screen layer, not LCD) Look on ebay for a new one.
Click to expand...
Click to collapse
Yeah, this is digitizer problem.
Check my post