Database Users

Touch Screen Dies after 5mins of use

Hi all.
Just got a JasJam about 2 weeks ago.
I am have a problem with the touch screen.
After about 5 mins of use the touch screen slowly gets more and more unresponsive untill it stops working.
If i remove the battery and let the phone sit for a couple of minutes then restart it the touch screen would start working again. But for only 5 mins.
Is this what everyone is refering to as problems with Screen Allignment or do i have a bigger problem.
Does anyone have any suggestions on how to fix this problem.
Thanks
Travis

Personally i would do i hard reset and not install any additional software to see if you have the same problem. If yes, then its hardware problem and needs to be sent in for repair. If not, then install your programs back one by one to find the culprit.
S.K.
EDIT: Ensure you back up your data before performing a hard reset. You will lose all information stored on the phone.

Silent_Killa's advice is what I would do. Might try uninstalling apps one by one first??
This is NOT the screen alignment issue - I don't think. It depends if the screen responsiveness going off is actually at the point at which you tap the screen is not matching where the screen responds?? In other words it does respond but not at the location you tap. If this is happening then it is the SA issue, but if the screen does not respond in any way to taps then I doubt it's the SA problem - though could well be a digitizer issue.
I have not searched, but a week or two weeks ago an identical problem was posted by someone else.
If a hard reset does not cure this I would suggest a return as soon as possible.
Mike

Hey guys.
Yea i trided the whole hard rest thing and it still did the same problem.
The screen works fine but it is just the tapping part that gets screwed up.
All my hardware buttons work ok so i can still use the phone. I just can't use the touch screen.
Do you really thing an application could do this sort of thing.
The main ones i use are -
SPB Diary
SPB Pocket Plus
Spb Weather
Pocket Informant
Are these know to cause any problems.
I will try one more time and not install any apps.
Oh well 2 weeks old and it's off for repair.
Thanks for your help.

Saber_007 said:
Hey guys.
Yea i trided the whole hard rest thing and it still did the same problem.
The screen works fine but it is just the tapping part that gets screwed up.
All my hardware buttons work ok so i can still use the phone. I just can't use the touch screen.
Do you really thing an application could do this sort of thing.
The main ones i use are -
SPB Diary
SPB Pocket Plus
Spb Weather
Pocket Informant
Are these know to cause any problems.
I will try one more time and not install any apps.
Oh well 2 weeks old and it's off for repair.
Thanks for your help.
Click to expand...
Click to collapse
BUT surely you tried it for an hour or two before installing anything!!?? And if working then only one application at a time?
No I don't think any of those apps. are the cause of the problem.
You still have not given full details about whether the screen is completely unresponsive or misaligned.
Either way if it's under warranty and hard reset does not cure it, get it returned cos this is not some little software fault.
Mike

Touch screen do not respond
mikechannon said:
I have not searched but a week or two weeks ago an identical problem was posted by someone else. If a hard reset does not cure this I would suggest a return as soon as possible.
Click to expand...
Click to collapse
Yes, it was me (I think), I had this problem too. It was only when the keyboard was slided and locked opened. Button would respond but screen would freeze and the start menu, sometimes, would pop up as an extra.
I had to give it back ...

dam said:
Yes, it was me (I think), I had this problem too. It was only when the keyboard was slided and locked opened. Button would respond but screen would freeze and the start menu, sometimes, would pop up as an extra.
I had to give it back ...
Click to expand...
Click to collapse
Hope you get it back working this time so you can start to enjoy it!!
Mike

dam said:
Yes, it was me (I think), I had this problem too. It was only when the keyboard was slided and locked opened. Button would respond but screen would freeze and the start menu, sometimes, would pop up as an extra.
I had to give it back ...
Click to expand...
Click to collapse
YEP that is exactly what mine does sometimes. After i open the keyboard the start button would start to pop open and close.
How did you get on. Did they tell you what the problem was.
Cheers.

mikechannon said:
BUT surely you tried it for an hour or two before installing anything!!?? And if working then only one application at a time?
No I don't think any of those apps. are the cause of the problem.
You still have not given full details about whether the screen is completely unresponsive or misaligned.
Either way if it's under warranty and hard reset does not cure it, get it returned cos this is not some little software fault.
Mike
Click to expand...
Click to collapse
Sorry, about that.
Full Details-
Screen has no problems with SA. After about 5 mins the screen slowly becomes more unresponsibe. IE i would have to tap the start button several times for it to work. When it finially pops open it just closes again almost straight away.
Not long after this the screen will become totally unresponsive, howver all hardware buttons will still work.
I am going to try a hard reset tonight.
I will let you konw.
Thanks again.

Well it is deffinitly my phone.
The screen wasn't working as per normal.
I hard reset my phone. When it rebooted and got to the "tap the screen to continue" bit. Guess what it didn't work.
I taped the screen several time but no go. The screen was dead.
I will have to send it back to the shop.
Cheers.
Travis

wiki update
I took the freedom to update the wiki on this issue :
http://wiki.xda-developers.com/index.php?pagename=Hermes_Problems
well, my device was a second hand but the seller was as so kind as to take it back... nothing for chirstmas this year .
still... happy new year to everybody !

Saber_007 said:
Well it is deffinitly my phone.
The screen wasn't working as per normal.
I hard reset my phone. When it rebooted and got to the "tap the screen to continue" bit. Guess what it didn't work.
I taped the screen several time but no go. The screen was dead.
I will have to send it back to the shop.
Cheers.
Travis
Click to expand...
Click to collapse
Fingers crossed you'll get a good one back. I think you were going to have to send this one back anyway.
Mike

JasJam screen responds to "ghost" taps!
The touch screen on my JasJam responds to continuous taps even when I don't tap it. When the keyboard is slid out, the start menu keeps on popping as if the start button on screen is being tapped. When keyboard is slid inside (device is closed), the device behaves as if the OK button (the "X" on top right) is being tapped continuously. Due to this, I can't open any program. (As soon as a program is opened, the "X" button on top right is automatically clicked and I reach Home screen again!
I uploaded a video about this mal-functioning of device:
http://www.youtube.com/watch?v=YWAyRLQ01oo
I have already:
1. Alligned screen
2. Hard reset device (Left and Right softkeys + Reset button)
3. Updated ROM and hard reset device
but of no use! Please help.

Read that
it's a hw issue, had to get a replacement ...

Same problem
I seem to be having the exact same problem. When I first got it, I was able to use the phone for a couple of weeks, then all of the sudden, the screen stoped responding, but all the buttons worked. I did a hard reset, and it worked for a little while, then when bad again. At first I thought it was related to ActiveSync because it would always go bad immediately after syncing. However, even when I don't sync after a hard reset it eventually goes bad again. Today I just got it back from manufacturer - they couldn't reproduce the problem. It worked all day. Then I synced. Stupid me. Its not responding again.

There's no way out. Get a replacement.
I'm hoping that my replaced device doesn't have same issue.

same problem
I have the same exact problem. I sent back the Phone to Cingular / HTC, and they "repaired" it under warranty. I got the phone bac, and after a day's use, it went back to its old state.
Since I got this on ebay (BIG mistake), even though it was new, its having this problem.
So far i am not at ALL impressed with the 8525. Seems to me like its laden with hardware issues.
Can someone please offer insight as to what I can do?

Sorry to hear that! I had actually purchased i-mate JasJAM from Dubai. i-mate has just one service center in USA (PocketPCTechs in CA). They provided amazingly great customer service and replaced the main board. So far the problem hasn't repeated.

shassouneh said:
I have the same exact problem. I sent back the Phone to Cingular / HTC, and they "repaired" it under warranty. I got the phone bac, and after a day's use, it went back to its old state.
Since I got this on ebay (BIG mistake), even though it was new, its having this problem.
So far i am not at ALL impressed with the 8525. Seems to me like its laden with hardware issues.
Can someone please offer insight as to what I can do?
Click to expand...
Click to collapse
Hey, I am having the same problem as well. Bought my phone on December 06 from eBay seller too. Big mistake as HTC will tell you sorry your warranty is void if you did not purchase the device from the carrier (even though it was new.) I am curious how you were able to get it repaired under warranty since you too bought yours from a third party.
I did the credit card trick and it worked flawlessly for about two months and just yesterday I am back to the same problem. After today doing the credit card trick numerous times I finally got the touch screen working now but who knows for how long this time.
BTW my serial number is in the HT642Fxxxxxx if anyone else that has this problem wants to compare and post theirs.

Facing the same problems...
... I've been thinking about repalcing the display and the touchscreen. But now, considering that it is a HW issue, I can only replace these two things. If the bug is in the module above the screen (statur leds and camera) or related to the wireing at the back of the screen, it won't get rid of the problem. On the other hand, if it is a problem with the screen getting too hot, then I'm on the right track...
Has anyone tried this yet?
I'll try to call HTC on monday, maybe they know where the bug is.

My Cingular 8525 Screen

Hey Guys,
I am having a problem with the touch screen on my 8525. Now I'm not exactly sure if this is a similar problem as other screen issues on this site but my phone was working fine then the then the screen stopped responding altogether. I was able to navigate via keyboard but that was it. I did a soft reset and it did not help. I then did a hard reset and the screen went to the setup and wants to align the screen which obviously I cannot do. Did the business card trick, no good, put it in the freezer for a lil bit, also no good. I'm a bit reluctant to open it up yet. HTC said the repair would cost anywhere between $170-270... clearly not worth it... I should just open it up take a look? If so what EXACTLY am I looking to do here???
Please Help Me
Thank you all in advance

flow this topic: http://forum.xda-developers.com/showthread.php?t=285062

Any way I can bypass the Align Screen startup??

Please Help! The touchscreen on my WING stopped responding but everything else functioned well, so I kept on using it with the hardware buttons. I was still keen to sort out the root problem and one of the suggestions I got from this forum was to do a hard reset.
After the hard reset, the touchscreen is still not responding, but the phone prompts me to align the screen, I have failed to get past this as it requires the use of the touchscreen. I would rather still use my WING without the touchscreen as where I am located its almost impossible to get a replacement screen which I now believe is the permanent solution.
Is there any way that I can bypass the align screen so I can at least still use the phone?

The same thing happened to me once, and I had to return it and get a new one from Tmo

Thanks David, but am in Africa and it was sent it to me as gift. I don't have many options available apart from this forum..

oh no! Well, that sucks man. I don't know what to tell you.

Screen No Response but Occasional Response HELP

Hey I have an elf the T mobile version 64/128mb , phone has been working for 8 months now all of a sudden it wont respond but the call and end call buttons work fine the 4 way navigation key only work when lets say you go into the call records by pressing the green call button. You cannot do anything besides change time, answer calls and hang up. Please Help Tried hard reset soft reset, and the phone is unlocked to all networks using the network key method.

this looks a hardware problem may be the LCD or the digitizer

Is it fixable by software or maybe opening it up to fiddle ?

It is not the LCD, it is only the digitizer (the thing that is responsible for the 'touch') I recently had the same problem, until 1 week ago I purchased a new digitizer off eBay for $15.
Do not get LCD and Digitizer, just the digitizer to save money.
If there is no cracks or damage to the screen (bad cracks, pixel damage etc) you only need a digitizer.
I have a video I made of me changing mine which I'm editing atm. I do have photos.
This is the correct response. It is not software if it started to work occassionally and then stop, this is what happened to mine. 99% it is digitizer!

Thats cool please email me link [email protected] for your video I will order one now.

http://www.google.com/search?hl=en&...nge+digitizer+htc+touch+youtube&aq=f&oq=&aqi=
See the 3rd result.

Hey I read its going to ttake 14 days for my digitizer to come , in the mean time is there a way I can bypass the touch the screen alignment page when you first boot up?

you can get www.mymobiler.com
Cheers.

Tried it but requires you to accept the installation on the phone any other ideas?

Thats weird, mine doesnt.
it will auto install.

It says on the little status box installing mymobile to the phone then it dissappears saying not connect. this message comes up everytime you try and run it.

Sorry, I ran out of brain juice.
You have to stick with this for a while than, and bear the bitter pill.
MyMobiler should be able to install onto the phone itself.
But I really wonder why this doesnt work.

Hey thanks anyway found this whiel browsing aroudn on the internet fixed the problem it aligns the screen for you http://216.139.221.18/downloads/mobile_speak_pocket/release/MSP_RemoteAlignment.zip

varyjam said:
Hey thanks anyway found this whiel browsing aroudn on the internet fixed the problem it aligns the screen for you http://216.139.221.18/downloads/mobile_speak_pocket/release/MSP_RemoteAlignment.zip
Click to expand...
Click to collapse
and it does auto install its the part where it asks you to accept remote.exe and you have to tap yes or no for it to run on your device, havent bypassed that yet but atleast I can just accept calls and check texts but let me know if you have a solution for the whole remote.exe thing

varyjam said:
and it does auto install its the part where it asks you to accept remote.exe and you have to tap yes or no for it to run on your device, havent bypassed that yet but atleast I can just accept calls and check texts but let me know if you have a solution for the whole remote.exe thing
Click to expand...
Click to collapse
Can you use the d-pad to do that?

Thanks you guys just come back from florida fitted the new digitizer everything works super and the digitizer i bought came with a new screen attached to it. best £7 spent lol

jeremy89632 said:
Can you use the d-pad to do that?
Click to expand...
Click to collapse
tried but d pad just initiates what ever is highlighted on the today screen

^^ A digitizer is a screen Its the touch screen part with htc logo at the bottom... right? (with a little ribbon comin out).. this IS the digitizer! (screen included).

HD2 touch screen doesn't work

Hi guys,
This evening something wring happened with my HD2. Suddenly without any visible reasons touch screen stopped working. Actualy screen itself is working but it doesn't react on any touches. I did hard reset - no luck, screen is working but touch surface isn't, so basically my phone is almost dead :-(
Have you seen this behaviour ? Is there any possible way to fix it ? The only thing that comes in my mind which could cause something like this is static electricity shock, but if it kills HD2 screen I want my money back.
I guess now I should use warranty and this is just after 1 month of usage....

Just a stupd question
Don't be offended by my question, I just want to rule out the obvious.
You're not wearing gloves due to the cold outside?
Greetings
chuelibrueder

No, I'm not using gloves with HD2 :-(

I have the same problem. I believe that the connectors under the screen became loose.
I have send an email to htc and they told me to contact the retailer to check if they can replace the device and if not to contact the service center in Cyprus.
There is another thread about this issue here

i`m sure that warranty will solve it.. just contact your retailer.. good luck

Hmmm,
Yet another one having to go back due to hardware problems....
WB

I loose the touch screen today and the hardware button exept Home i think, i had to remove the battery and i waited 30s put it back and everything went in place, the phone had called one contact when i had the bug.
The only thing that happened before screen doesn't work and buttons : i received an MMS strange, i'm not sure i can rely on my phone
I only installed the 1.48 rom and the 3 patches (audio, sms and sd card)

20mihalko said:
i`m sure that warranty will solve it.. just contact your retailer.. good luck
Click to expand...
Click to collapse
I contacted the service center in Cyprus and they offered to repair it but they don't have spare parts right now. I've also send an email to the retailer and wait for their answer.
Seems i have to wait after Christmas for a repair or exchange.
The good thing is that by pressing the screen with my palm or giving it a few solid taps it works for some time.

bBeware keyboard layout!
I had suffer bye used hadwritting layout sometime it cause screen doesn't responds
try change keyboard layout not hadwritting

Just had the same thing happen with mine, powers up but the screen wont respond anywhere i press. I have tried hard reset AND soft reset, nothing!
Have just restored factory ROM, and deleted hspdl and dropped off at vodaphone in town. Im gutted!!

really seems to be a production problem: i had to send my hd2 back to htc for screen replacement just 4 weeks ago... same fault as yours: the touchscreen wasn't responding to input anymore!
the last weeks i noticed that many people had this problem too...

wow.. keeping a close eye on this.. guess the same problem from the HD is creeping up to the HD2..

Well im hoping vodaphone dont turn around and say its not covered under warranty etc, I had to [like most ppl] sign up for two years to get this phone, i aint gonna be to happy if i have to spend the next 21 months of my contract without the handset i wanted!

Yikes , yesterday my screen didn't respond either (for the first time). Soft reset didn't work. After taking the battery out and leave it out for > minute it still didn't respond. I pressed the screen a little and then it worked again. Not sure if it was because of pressing the screen, but it did look that way. I hope this will be the last time this happens!

tnx!
dio62000 said:
Yikes , yesterday my screen didn't respond either (for the first time). Soft reset didn't work. After taking the battery out and leave it out for > minute it still didn't respond. I pressed the screen a little and then it worked again. Not sure if it was because of pressing the screen, but it did look that way. I hope this will be the last time this happens!
Click to expand...
Click to collapse
YESSS!!! thanx mate this worked like a charm!!

VlaJko79 said:
YESSS!!! thanx mate this worked like a charm!!
Click to expand...
Click to collapse
Well, it's been a few weeks now and I've had this problem several times again and worse, even after a hard reset; and almost each time I could fix it by pressing the screen/hardware buttons, but that shouldn't be the way, because I don't think it's good for the hardware, so I searched the forum and I think I found the two culprits (maybe a combination of the two):
1. The problem occured exactly the same day I began using my 16 GB card, class 2. It once happened that when I had the locked screen problem I took out the card and it immediately unlocked. But every now and then the phone still froze, even when I took out the SD card if the problem occured.
2. Then I have put off the automatic light adjustment settings and guess what; no more freezes!
It looks like a combination of power settings and use of SD card. I'm not very technical, but even when it looked like it was a hardware fault at first, it now seems it's a software fault after all.

Touchscreen doesnt work
Well F4CK my screen will not respond to touch at all anymore seems that this is a problem that is not well addressed tmobile is sending out a new one but the question is when will the touchscreen stop working on that "new" one.NOT happy at all.

Well this has now happened to me....no touch response but hardware buttons working, screen still displays-- off to JB HIFI as soon as I can to replace.

OOOKK I had this problem when i just flashed my phone with a costum rom. As far i remember my phone fall down once or twice but not something bad. I have the silicone cover and screen protector. If it was a hardware problem i believe that it shouldn't work at all even if you had to use the hardbuttons. Which that was how i would have to use to unlock the screen. I will go back to the factory rom and settings to see if there is any difference. My current rom is AthineOS 3.14 and Radio 2.15.50.14.
If for any reason you want to access your cellphone and you don't have time go through troubleshooting. I Suggest you download mymobiler which connects the phone and you can use it through your pc. Make sure you take the sd card before you connect. Here is the website www.mymobiler.com

In my case, my phone was RIP. The touch screen stopped working after installing a custom ROM. I installed the latest official ROM from T-Mobile and my phone and came back to life