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I have the 8125 and tonight i go to answer a phone call. When i got off the phone mysteriously the touch part of the screen no longer works. I tried a soft reset, a hard reset, removing the battery.... I cannot get the touch part of the screen to work. You can see whats on screen but there is no touch functionality. Anyone have any ideas?
remote screen aligment
i had the same problem the touchscreen stopped working suddently. im assuming that you can get pass the touch the screen to set up you device so what i did i downloaded a program called "remote screen aligment" that the only way you are going to be able to pass the first screen. hope this helps. google it to find the program its free.
S1ug said:
I have the 8125 and tonight i go to answer a phone call. When i got off the phone mysteriously the touch part of the screen no longer works. I tried a soft reset, a hard reset, removing the battery.... I cannot get the touch part of the screen to work. You can see whats on screen but there is no touch functionality. Anyone have any ideas?
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Click to collapse
Same problem here, just started browsing around since I was travelling last week without computer access. I am goign to call warranty services with CIngular tomorrow if they are open. If not first thing Tuesday!
working?
did you get it working again?. It happed to me yesterday, drives me nuts
Nah, called CIngular and got a warranty replacement no problem.
Re: remote screen aligment
kurtslash said:
i had the same problem the touchscreen stopped working suddently. im assuming that you can get pass the touch the screen to set up you device so what i did i downloaded a program called "remote screen aligment" that the only way you are going to be able to pass the first screen. hope this helps. google it to find the program its free.
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Click to collapse
Mine did this when I was CID-unlocking and had mismatching IPL/SPL versions. I found that by drawing a circle around the alignment cursor with the stylus I was able to get past this screen.
Not working touch screen / broken replacement ...
Center of my XDA miniS touchscreen stopped to work almost 3 weeks ago...
I sent my (lovely) PDA to O2 UK two weeks ago and today I received FAULTY replacement!
(very good known and common issue - "stylus is very loose and keeps falling out")
I've just sent another e-mail to O2's Customer Services and I'm waiting for reply...
I'm so angry and disappointed!
Regards
anyone find a solution
My touch screen gave out yesterday...I am getting very good at using my 8125 without the touch screen but a few programs require it. If anyone has found a solution please let be know because it would be a very happy man. Thanks for reading!
Hi all.
Just got a JasJam about 2 weeks ago.
I am have a problem with the touch screen.
After about 5 mins of use the touch screen slowly gets more and more unresponsive untill it stops working.
If i remove the battery and let the phone sit for a couple of minutes then restart it the touch screen would start working again. But for only 5 mins.
Is this what everyone is refering to as problems with Screen Allignment or do i have a bigger problem.
Does anyone have any suggestions on how to fix this problem.
Thanks
Travis
Personally i would do i hard reset and not install any additional software to see if you have the same problem. If yes, then its hardware problem and needs to be sent in for repair. If not, then install your programs back one by one to find the culprit.
S.K.
EDIT: Ensure you back up your data before performing a hard reset. You will lose all information stored on the phone.
Silent_Killa's advice is what I would do. Might try uninstalling apps one by one first??
This is NOT the screen alignment issue - I don't think. It depends if the screen responsiveness going off is actually at the point at which you tap the screen is not matching where the screen responds?? In other words it does respond but not at the location you tap. If this is happening then it is the SA issue, but if the screen does not respond in any way to taps then I doubt it's the SA problem - though could well be a digitizer issue.
I have not searched, but a week or two weeks ago an identical problem was posted by someone else.
If a hard reset does not cure this I would suggest a return as soon as possible.
Mike
Hey guys.
Yea i trided the whole hard rest thing and it still did the same problem.
The screen works fine but it is just the tapping part that gets screwed up.
All my hardware buttons work ok so i can still use the phone. I just can't use the touch screen.
Do you really thing an application could do this sort of thing.
The main ones i use are -
SPB Diary
SPB Pocket Plus
Spb Weather
Pocket Informant
Are these know to cause any problems.
I will try one more time and not install any apps.
Oh well 2 weeks old and it's off for repair.
Thanks for your help.
Saber_007 said:
Hey guys.
Yea i trided the whole hard rest thing and it still did the same problem.
The screen works fine but it is just the tapping part that gets screwed up.
All my hardware buttons work ok so i can still use the phone. I just can't use the touch screen.
Do you really thing an application could do this sort of thing.
The main ones i use are -
SPB Diary
SPB Pocket Plus
Spb Weather
Pocket Informant
Are these know to cause any problems.
I will try one more time and not install any apps.
Oh well 2 weeks old and it's off for repair.
Thanks for your help.
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Click to collapse
BUT surely you tried it for an hour or two before installing anything!!?? And if working then only one application at a time?
No I don't think any of those apps. are the cause of the problem.
You still have not given full details about whether the screen is completely unresponsive or misaligned.
Either way if it's under warranty and hard reset does not cure it, get it returned cos this is not some little software fault.
Mike
Touch screen do not respond
mikechannon said:
I have not searched but a week or two weeks ago an identical problem was posted by someone else. If a hard reset does not cure this I would suggest a return as soon as possible.
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Click to collapse
Yes, it was me (I think), I had this problem too. It was only when the keyboard was slided and locked opened. Button would respond but screen would freeze and the start menu, sometimes, would pop up as an extra.
I had to give it back ...
dam said:
Yes, it was me (I think), I had this problem too. It was only when the keyboard was slided and locked opened. Button would respond but screen would freeze and the start menu, sometimes, would pop up as an extra.
I had to give it back ...
Click to expand...
Click to collapse
Hope you get it back working this time so you can start to enjoy it!!
Mike
dam said:
Yes, it was me (I think), I had this problem too. It was only when the keyboard was slided and locked opened. Button would respond but screen would freeze and the start menu, sometimes, would pop up as an extra.
I had to give it back ...
Click to expand...
Click to collapse
YEP that is exactly what mine does sometimes. After i open the keyboard the start button would start to pop open and close.
How did you get on. Did they tell you what the problem was.
Cheers.
mikechannon said:
BUT surely you tried it for an hour or two before installing anything!!?? And if working then only one application at a time?
No I don't think any of those apps. are the cause of the problem.
You still have not given full details about whether the screen is completely unresponsive or misaligned.
Either way if it's under warranty and hard reset does not cure it, get it returned cos this is not some little software fault.
Mike
Click to expand...
Click to collapse
Sorry, about that.
Full Details-
Screen has no problems with SA. After about 5 mins the screen slowly becomes more unresponsibe. IE i would have to tap the start button several times for it to work. When it finially pops open it just closes again almost straight away.
Not long after this the screen will become totally unresponsive, howver all hardware buttons will still work.
I am going to try a hard reset tonight.
I will let you konw.
Thanks again.
Well it is deffinitly my phone.
The screen wasn't working as per normal.
I hard reset my phone. When it rebooted and got to the "tap the screen to continue" bit. Guess what it didn't work.
I taped the screen several time but no go. The screen was dead.
I will have to send it back to the shop.
Cheers.
Travis
wiki update
I took the freedom to update the wiki on this issue :
http://wiki.xda-developers.com/index.php?pagename=Hermes_Problems
well, my device was a second hand but the seller was as so kind as to take it back... nothing for chirstmas this year .
still... happy new year to everybody !
Saber_007 said:
Well it is deffinitly my phone.
The screen wasn't working as per normal.
I hard reset my phone. When it rebooted and got to the "tap the screen to continue" bit. Guess what it didn't work.
I taped the screen several time but no go. The screen was dead.
I will have to send it back to the shop.
Cheers.
Travis
Click to expand...
Click to collapse
Fingers crossed you'll get a good one back. I think you were going to have to send this one back anyway.
Mike
JasJam screen responds to "ghost" taps!
The touch screen on my JasJam responds to continuous taps even when I don't tap it. When the keyboard is slid out, the start menu keeps on popping as if the start button on screen is being tapped. When keyboard is slid inside (device is closed), the device behaves as if the OK button (the "X" on top right) is being tapped continuously. Due to this, I can't open any program. (As soon as a program is opened, the "X" button on top right is automatically clicked and I reach Home screen again!
I uploaded a video about this mal-functioning of device:
http://www.youtube.com/watch?v=YWAyRLQ01oo
I have already:
1. Alligned screen
2. Hard reset device (Left and Right softkeys + Reset button)
3. Updated ROM and hard reset device
but of no use! Please help.
Read that
it's a hw issue, had to get a replacement ...
Same problem
I seem to be having the exact same problem. When I first got it, I was able to use the phone for a couple of weeks, then all of the sudden, the screen stoped responding, but all the buttons worked. I did a hard reset, and it worked for a little while, then when bad again. At first I thought it was related to ActiveSync because it would always go bad immediately after syncing. However, even when I don't sync after a hard reset it eventually goes bad again. Today I just got it back from manufacturer - they couldn't reproduce the problem. It worked all day. Then I synced. Stupid me. Its not responding again.
There's no way out. Get a replacement.
I'm hoping that my replaced device doesn't have same issue.
same problem
I have the same exact problem. I sent back the Phone to Cingular / HTC, and they "repaired" it under warranty. I got the phone bac, and after a day's use, it went back to its old state.
Since I got this on ebay (BIG mistake), even though it was new, its having this problem.
So far i am not at ALL impressed with the 8525. Seems to me like its laden with hardware issues.
Can someone please offer insight as to what I can do?
Sorry to hear that! I had actually purchased i-mate JasJAM from Dubai. i-mate has just one service center in USA (PocketPCTechs in CA). They provided amazingly great customer service and replaced the main board. So far the problem hasn't repeated.
shassouneh said:
I have the same exact problem. I sent back the Phone to Cingular / HTC, and they "repaired" it under warranty. I got the phone bac, and after a day's use, it went back to its old state.
Since I got this on ebay (BIG mistake), even though it was new, its having this problem.
So far i am not at ALL impressed with the 8525. Seems to me like its laden with hardware issues.
Can someone please offer insight as to what I can do?
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Click to collapse
Hey, I am having the same problem as well. Bought my phone on December 06 from eBay seller too. Big mistake as HTC will tell you sorry your warranty is void if you did not purchase the device from the carrier (even though it was new.) I am curious how you were able to get it repaired under warranty since you too bought yours from a third party.
I did the credit card trick and it worked flawlessly for about two months and just yesterday I am back to the same problem. After today doing the credit card trick numerous times I finally got the touch screen working now but who knows for how long this time.
BTW my serial number is in the HT642Fxxxxxx if anyone else that has this problem wants to compare and post theirs.
Facing the same problems...
... I've been thinking about repalcing the display and the touchscreen. But now, considering that it is a HW issue, I can only replace these two things. If the bug is in the module above the screen (statur leds and camera) or related to the wireing at the back of the screen, it won't get rid of the problem. On the other hand, if it is a problem with the screen getting too hot, then I'm on the right track...
Has anyone tried this yet?
I'll try to call HTC on monday, maybe they know where the bug is.
Please Help! The touchscreen on my WING stopped responding but everything else functioned well, so I kept on using it with the hardware buttons. I was still keen to sort out the root problem and one of the suggestions I got from this forum was to do a hard reset.
After the hard reset, the touchscreen is still not responding, but the phone prompts me to align the screen, I have failed to get past this as it requires the use of the touchscreen. I would rather still use my WING without the touchscreen as where I am located its almost impossible to get a replacement screen which I now believe is the permanent solution.
Is there any way that I can bypass the align screen so I can at least still use the phone?
The same thing happened to me once, and I had to return it and get a new one from Tmo
Thanks David, but am in Africa and it was sent it to me as gift. I don't have many options available apart from this forum..
oh no! Well, that sucks man. I don't know what to tell you.
Hey guys have used search high and low, and cant seem to find the answer to my current problem, i just recently bought a jasjam, and i love pretty much everything about it, but when the ROM was changed the owner said that the touch screen stopped working. Apparently it was fine before the change, but that it didnt work after. So i figured that it was a software issue, loaded the latest SPL, and relaoded another ROM on the pda. Now the toush screen still doesnt work, but i have noticed that you can tap the screen when asked to get to calibration screen, and tapping the screen will also turn the back light on, but i am unable to calibrate the phone touch screen after the initial tap.
i have since loaded remote screen calibrator, and skip calibrate, and the phone seen to run well, except for the touch screen, on that note i have noticed also that the touch screen will accept one tap when loaded to the today screen, then stop working, i have hard reset, soft rest, changed to latest SPL, and the latest ROM from the forum.
Could it still just be a dodgy touch screen, or does it sound like a software prob to you guys, thanx heaps for the time
Trix
Hey guys have had a look round the web, and i get the feeling that perhaps the touch screen driver is screwed and was wondering if there is a way of checking, by replacing just the touch screen driver? i have placed a number of different ROMs on the phone and none of them make any difference to the non working of the touch part.
if someone could let me know if i am wrong in my thinking please let me know
thanx heaps
peace Trix
Anyone?
thanx in advance
Trix
Well, it seems my touch screen is messed up!!..Anyone got some advice?
More often than not my touch screen wont respond at all to me, the lock screen wont work, and if it ever does it seems that when im navigating through screens it will think i pressed a button higher up than i actually did, it makes texting a nightmare!..I mean im still on the stock rom that came with the phone when i bought it from vodafone.
I thought maybe a hard reset would solve this, but since my rabbit chewed through my Mini USB cable i haven't been able to back up evertyhing on the phone, not that im sure a hard reset would help in this case!!
Any advice or anything?..I mean if you need more info i can tell you as much as i know!
Thanks in advance guys!
take it back to vodaphone for an exchange, it shouldn't do what you describe, and you can get a new usb cable off fleabay for a quid or so, you'll need one to charge it anyway,
The_69_Eyes said:
Well, it seems my touch screen is messed up!!..Anyone got some advice?
More often than not my touch screen wont respond at all to me, the lock screen wont work, and if it ever does it seems that when im navigating through screens it will think i pressed a button higher up than i actually did, it makes texting a nightmare!..I mean im still on the stock rom that came with the phone when i bought it from vodafone.
I thought maybe a hard reset would solve this, but since my rabbit chewed through my Mini USB cable i haven't been able to back up evertyhing on the phone, not that im sure a hard reset would help in this case!!
Any advice or anything?..I mean if you need more info i can tell you as much as i know!
Thanks in advance guys!
Click to expand...
Click to collapse
"My dog ate my homework"
Anyway -
try screen alignment -
Settings->All Settings->System->Screen->Align Screen
The_69_Eyes said:
Well, it seems my touch screen is messed up!!..Anyone got some advice?
More often than not my touch screen wont respond at all to me, the lock screen wont work, and if it ever does it seems that when im navigating through screens it will think i pressed a button higher up than i actually did, it makes texting a nightmare!..I mean im still on the stock rom that came with the phone when i bought it from vodafone.
I thought maybe a hard reset would solve this, but since my rabbit chewed through my Mini USB cable i haven't been able to back up evertyhing on the phone, not that im sure a hard reset would help in this case!!
Any advice or anything?..I mean if you need more info i can tell you as much as i know!
Thanks in advance guys!
Click to expand...
Click to collapse
the stock vodafone rom sucks.. try to calibrate your screen in settings if that doesnt help take it back.. if it does help, buy a new cable and flash it with HSPL or a goldcard..
I worry about taking the phone back, simply due to the fact Voda. don't stock it to consumer customers anymore only business, and other people on there forums who have either lost or had there faulty hand sets have been palmed off with some new sony phone.
And i would try the screen calibration but the phone wont even unlock for me, it's refusing to recognise i am even touching the screen so it wont let me unlock it.