Hi Guys, flashed my phone with a Xanny rom months back, the phone has worked faultlessly before & since.
On Sunday i was in the middle of sending a text and the screen froze, i could see everything ok on the screen but the phone didn't respond to my touch. I got it going by pushing the reset button. The phone booted up ok but the screen alignment was out, I then started the alignment process, which went round in circles for 7 minutes, Eventually the alignment finished. Monday i noticed that the more I used the phone the more the alignment skewed out, every time i recalibrated the screen alignment it took ages. I hard reset the phone, it was the same. I flashed a stock orange rom, it was the same.
I admitted defeat this morning and rang orange, as the phone is more than 6 months old they put me on to HTC, its being picked up tomorrow by ups, turn around "should be less than 7 days".
All in all I'm very disappointed, my previous PDA was an HP iPAQ 4700. I used it daily for work & social use for 5 years, with never a problem.
When the touch came along I felt here was a device that improves on the iPAQs screen, so i went and bought one. A bit miffed that it has failed already, I'm a bit OCD with my gadgets so its never been dropped or knocked is always in its custom made padded leather case and has had a screen cover on from new. In fact it is unmarked, i hope it still will be when/if it comes back.
I just need to know he'll pull through !!
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Update 13/03/2010
Right just got off the phone to HTC. Not very impressed.
They have quoted me £162 for the repair, It needs a main board as I have "cooked" my ROM, and a digitizer. I had flashed my phone with a xanny rom 6 months ago, but put a stock orange rom in before it went back. How they found out I've no idea, I pointed out to the bloke on the phone (when i could understand what he was saying) that the rom has no impact on the touch screen & could i just have the touch screen replaced and leave the main board, but no the rom is stock now but had been changed before and as such you need a new main board, even though it works fine. Complete b*****ks. When my contract is up I shall not be buying another HTC, fools.
So bugger 'em i say, i've paid to have it sent back, and i've found a digitizer on ebay for £14, i'll fix it myself... Has anyone got a link to instructions on how to take it apart ? if not I'll wing it
D4D said:
Hi Guys, flashed my phone with a Xanny rom months back, the phone has worked faultlessly before & since.
On Sunday i was in the middle of sending a text and the screen froze, i could see everything ok on the screen but the phone didn't respond to my touch. I got it going by pushing the reset button. The phone booted up ok but the screen alignment was out, I then started the alignment process, which went round in circles for 7 minutes, Eventually the alignment finished. Monday i noticed that the more I used the phone the more the alignment skewed out, every time i recalibrated the screen alignment it took ages. I hard reset the phone, it was the same. I flashed a stock orange rom, it was the same.
I admitted defeat this morning and rang orange, as the phone is more than 6 months old they put me on to HTC, its being picked up tomorrow by ups, turn around "should be less than 7 days".
All in all I'm very disappointed, my previous PDA was an HP iPAQ 4700. I used it daily for work & social use for 5 years, with never a problem.
When the touch came along I felt here was a device that improves on the iPAQs screen, so i went and bought one. A bit miffed that it has failed already, I'm a bit OCD with my gadgets so its never been dropped or knocked is always in its custom made padded leather case and has had a screen cover on from new. In fact it is unmarked, i hope it still will be when/if it comes back.
I just need to know he'll pull through !!
Click to expand...
Click to collapse
its prolly fine, they will prolly just put a new digitizer on it.
***Bump***
before you sended it back did you replace the spl whit the standard one
thats probably the reason how the found out it has been flashed
I have exactly the same problem as D4D. I have never dropped or get wet my phone but 2 days ago while I was typing a message or something I felt that screen does not responds correctly. It was very difficult to unlock my phone and type as well. Hard reset couple of times without success. The phone started normally, the alignment process passes, i have to calibrate more times than usual - 2 to 5 passes but the issue remains.
Then I flashed stock ROM - no improvement, put back the cooked ROM - again no improvement. The phone is still in warranty but I flashed many cooked ROMs on it. So what should I do ?
zerozed said:
I have exactly the same problem as D4D. I have never dropped or get wet my phone but 2 days ago while I was typing a message or something I felt that screen does not responds correctly. It was very difficult to unlock my phone and type as well. Hard reset couple of times without success. The phone started normally, the alignment process passes, i have to calibrate more times than usual - 2 to 5 passes but the issue remains.
Then I flashed stock ROM - no improvement, put back the cooked ROM - again no improvement. The phone is still in warranty but I flashed many cooked ROMs on it. So what should I do ?
Click to expand...
Click to collapse
flash stock rom and stock spl
i had the same issue when the phone got cold (guessing the digitizer) but i noticed that the phone is fine now after running cleanram ever 12 hrs
I am on the stock rom
Related
ive upgraded my hermes with official O2 hermes rom a month ago. 2 days ago i upgraded with black satin normal edition. my phone worked 2 days normally but today touch screen has no reaction when i touch it.
firstly i wasnt panic because i tought it can be a software problem then i did hard reset. but still no reaction on my touch screen. i was starting to be panic. then i upgraded with O2 official rom again. unfortunately touch screen is still same. now my panic mode is active.
first, i mean time that i realized first about touch screen, all button was working fine, except touch screen
need some advice!!!
mrtkts said:
ive upgraded my hermes with official O2 hermes rom a month ago. 2 days ago i upgraded with black satin normal edition. my phone worked 2 days normally but today touch screen has no reaction when i touch it.
firstly i wasnt panic because i tought it can be a software problem then i did hard reset. but still no reaction on my touch screen. i was starting to be panic. then i upgraded with O2 official rom again. unfortunately touch screen is still same. now my panic mode is active.
first, i mean time that i realized first about touch screen, all button was working fine, except touch screen
need some advice!!!
Click to expand...
Click to collapse
When you flashed the other ROMS did you bypass the screen alignment screen somehow? Or is that where it is stuck?
Mike
yes when i pushed power buttons it passes boot scren and says "tap the screen to set up your windows mobile based device" because of the screen i cant touch it. so nothing more
thanks for reply
I had a similar problem, it turned out however to be an issue with the digitizer for the touch screen and it was simply a coincidence I was flashing roms.
I did the trick of sliding a credit card between the screen and the frame and cleared out some gunk - then it worked perfectly.
I just had the same thing happen lol.. company bought me a new one and cingular sent me a broken refurb so now they are sending another
Haz-Mat said:
I had a similar problem, it turned out however to be an issue with the digitizer for the touch screen and it was simply a coincidence I was flashing roms.
I did the trick of sliding a credit card between the screen and the frame and cleared out some gunk - then it worked perfectly.
Click to expand...
Click to collapse
hi haz-mat
can you give some details what have you done. did you open your ppc. because i live in turkey and i bought mt ppc form germany. so ive no garanty here. to fix it i need to send it to germany. it means at least 1,5 month. so ive to do it myself or someoneelse here
any other advice?
i just had the same problem after upgrading my new 8525 to wm6 then flashed again to shaps 3.54 then 3.60 and then back to wm6 because it had so many bugs. then screen stopped working. i took out battery/sim card for 10 minutes as well as using a receipt to clean out the screen (under the case) and worked just fine for 30 minutes. now the screen is dead again. YAY. got a 300$ piece of ****.
Hi. First, thanks for all the info and help on this forum. I wish I had found it when I first got my MDA back in '06.
Last year I cracked the screen. I ordered a new one, put it in and was happy to have my MDA again. Then, after a few months when I would go to end a call and press the red end call button it would freeze up and the screen would fade to white for a few seconds. Afterwords it would restart and boot up like normal.
This went on getting more frequent. Finally, earlier this year, it wouldn't boot at all. I looked into figuring it out and came across this website. I successfully reloaded the T-mobile update rom and was thrilled to have the phone back. I then unlocked it carefully following the directions in this forum and tried out a new rom. It was great, but I wanted to try a wm6 rom.
During the install (I think it was Faria's crossbow) I went to wipe something off the screen. The screen went white and after that I couldn't get any rom to load.
Now, after having it sit in a box for the past few months, I wanted to try once more. I followed the instruction to shut down the active sync usb connect and finally got the T-mobile rom to load again. Once it was fully finished installed I went to reinstall my contacts and it, once again froze up and faded to the white screen.
I'm afraid maybe I damaged the mainboard somehow, or there's a processor problem.
Just curious if anyone else had this happen and if it means it's toast...
thanks in advance!
-Nate
Yeah mate,I have the same problem. I bought a K-Jam (Wizard) off ebay 3wks ago, I guess that's why it was a cheap Buy It Now. Anyway I think you're onto something about it being a hardware fault. I had wm6.1 tnt and i thought it was too much for my pda to handle, so I flashed a version of wm5 and I don't think it improved the "white-out" at all. Hopefully a senior member can shed some light on this.
well, i couldn't figure it out. I didn't pull it apart to check the ribbon settings to make sure they're secure. Every time i squeezed it just right, or hit the end call button it would freeze/fade to white. I just bought a Cingular 8525 and will see how that goes.
not sure what to do with my good ol' MDA...
Id check that the cable is secure and there is no damage to the ribbon. Hard to tell the exact fault. Could be with the screen, cable or the motherboard.
Maybe when the screen was cracked it damaged the board which has only just shown up.
Only way to tell would be to try your new screen in another phone, or try another new screen in your phone. Seems kinda expensive
I had the same problem since today. I flashed the 2.19 Radiorom and the screen never turned white again.
Hi guys,
This evening something wring happened with my HD2. Suddenly without any visible reasons touch screen stopped working. Actualy screen itself is working but it doesn't react on any touches. I did hard reset - no luck, screen is working but touch surface isn't, so basically my phone is almost dead :-(
Have you seen this behaviour ? Is there any possible way to fix it ? The only thing that comes in my mind which could cause something like this is static electricity shock, but if it kills HD2 screen I want my money back.
I guess now I should use warranty and this is just after 1 month of usage....
Just a stupd question
Don't be offended by my question, I just want to rule out the obvious.
You're not wearing gloves due to the cold outside?
Greetings
chuelibrueder
No, I'm not using gloves with HD2 :-(
I have the same problem. I believe that the connectors under the screen became loose.
I have send an email to htc and they told me to contact the retailer to check if they can replace the device and if not to contact the service center in Cyprus.
There is another thread about this issue here
i`m sure that warranty will solve it.. just contact your retailer.. good luck
Hmmm,
Yet another one having to go back due to hardware problems....
WB
I loose the touch screen today and the hardware button exept Home i think, i had to remove the battery and i waited 30s put it back and everything went in place, the phone had called one contact when i had the bug.
The only thing that happened before screen doesn't work and buttons : i received an MMS strange, i'm not sure i can rely on my phone
I only installed the 1.48 rom and the 3 patches (audio, sms and sd card)
20mihalko said:
i`m sure that warranty will solve it.. just contact your retailer.. good luck
Click to expand...
Click to collapse
I contacted the service center in Cyprus and they offered to repair it but they don't have spare parts right now. I've also send an email to the retailer and wait for their answer.
Seems i have to wait after Christmas for a repair or exchange.
The good thing is that by pressing the screen with my palm or giving it a few solid taps it works for some time.
bBeware keyboard layout!
I had suffer bye used hadwritting layout sometime it cause screen doesn't responds
try change keyboard layout not hadwritting
Just had the same thing happen with mine, powers up but the screen wont respond anywhere i press. I have tried hard reset AND soft reset, nothing!
Have just restored factory ROM, and deleted hspdl and dropped off at vodaphone in town. Im gutted!!
really seems to be a production problem: i had to send my hd2 back to htc for screen replacement just 4 weeks ago... same fault as yours: the touchscreen wasn't responding to input anymore!
the last weeks i noticed that many people had this problem too...
wow.. keeping a close eye on this.. guess the same problem from the HD is creeping up to the HD2..
Well im hoping vodaphone dont turn around and say its not covered under warranty etc, I had to [like most ppl] sign up for two years to get this phone, i aint gonna be to happy if i have to spend the next 21 months of my contract without the handset i wanted!
Yikes , yesterday my screen didn't respond either (for the first time). Soft reset didn't work. After taking the battery out and leave it out for > minute it still didn't respond. I pressed the screen a little and then it worked again. Not sure if it was because of pressing the screen, but it did look that way. I hope this will be the last time this happens!
tnx!
dio62000 said:
Yikes , yesterday my screen didn't respond either (for the first time). Soft reset didn't work. After taking the battery out and leave it out for > minute it still didn't respond. I pressed the screen a little and then it worked again. Not sure if it was because of pressing the screen, but it did look that way. I hope this will be the last time this happens!
Click to expand...
Click to collapse
YESSS!!! thanx mate this worked like a charm!!
VlaJko79 said:
YESSS!!! thanx mate this worked like a charm!!
Click to expand...
Click to collapse
Well, it's been a few weeks now and I've had this problem several times again and worse, even after a hard reset; and almost each time I could fix it by pressing the screen/hardware buttons, but that shouldn't be the way, because I don't think it's good for the hardware, so I searched the forum and I think I found the two culprits (maybe a combination of the two):
1. The problem occured exactly the same day I began using my 16 GB card, class 2. It once happened that when I had the locked screen problem I took out the card and it immediately unlocked. But every now and then the phone still froze, even when I took out the SD card if the problem occured.
2. Then I have put off the automatic light adjustment settings and guess what; no more freezes!
It looks like a combination of power settings and use of SD card. I'm not very technical, but even when it looked like it was a hardware fault at first, it now seems it's a software fault after all.
Touchscreen doesnt work
Well F4CK my screen will not respond to touch at all anymore seems that this is a problem that is not well addressed tmobile is sending out a new one but the question is when will the touchscreen stop working on that "new" one.NOT happy at all.
Well this has now happened to me....no touch response but hardware buttons working, screen still displays-- off to JB HIFI as soon as I can to replace.
OOOKK I had this problem when i just flashed my phone with a costum rom. As far i remember my phone fall down once or twice but not something bad. I have the silicone cover and screen protector. If it was a hardware problem i believe that it shouldn't work at all even if you had to use the hardbuttons. Which that was how i would have to use to unlock the screen. I will go back to the factory rom and settings to see if there is any difference. My current rom is AthineOS 3.14 and Radio 2.15.50.14.
If for any reason you want to access your cellphone and you don't have time go through troubleshooting. I Suggest you download mymobiler which connects the phone and you can use it through your pc. Make sure you take the sd card before you connect. Here is the website www.mymobiler.com
In my case, my phone was RIP. The touch screen stopped working after installing a custom ROM. I installed the latest official ROM from T-Mobile and my phone and came back to life
Hi Guys i hope somebody who knows about capacitive touch screens can help me! I have taken my HD2 apart to fix a smashed camera lense. On removing the back cover i used a small screwdriver to prise off the back case and unclip it all round. It came off with no problem, i fixed the camera and put it back together. When i turned the device back on the touch screen isn't responding to my finger on any screen. Like i turned the touch screen off! The hard buttons still wok but nothing from the screen. Nothing looks damaged (I.e the glass isn't smashed). I seem to think i might have damaged something when prising the cover off with the screwdriver. Please, any suggestions would be really helpful!!!
Can anybody out there help with this? I am currently without a phone :-(
I have exactly the same problem, but it happened from nowhere. I didnot unscrew anything. Please Help
Check the flex cable.. this part are very delicate.
is this :
http://img.diytrade.com/cdimg/92507...creen_Full_LCD_for_HTC_Touch_HD2_HD_2_LEO.jpg
same problem
ive got the same problem, mine just stopped working, i performed a soft and hard reset, removed the battery still nothing. it worked for a moment but once locked it stopped working again, only the hard buttons.
same problem but it works on and off. basically the screen will respond until the phone is put into hibernate. the after that id have to push the phone button and end button back and forth until it responds
Same Issue independant of ROM
Same issue here.
Funny thing is it started a week or two ago randomly out of the blue.
Same scenario:
lock the phone can't get touchscreen to respond for unlock
Judging by these posts everyone started seeing this about the same time, maybe it's a software issue or background app .
Help!
I have same problem. It can work for a couple of hours or in 1-2 days then just stop responding, almost every time when in hibernate. Lets just hope it's not hardware failure.
This started happening to me this morning. Out of 50 tries, managed to unlock the phone three times only. This happened out of the blue, right after i removed my phone from the charger.
Have soft reset, hard reset, reflashed ROM, but the issue still remains.
I really really hope this is not a hardware issue.
Does anyone out there know how to solve this? My phone is virtually unusable right now...
Same problem here, I've been testing for about 2,5 months now and today I've sent mine back to HTC . I think it's a hardware problem, tried everything from hard resetting to reflashing. When I press the HTC logo and keep it pressed the screen does respond again. Conclusion: hardware problem.
dio62000 said:
Same problem here, I've been testing for about 2,5 months now and today I've sent mine back to HTC . I think it's a hardware problem, tried everything from hard resetting to reflashing. When I press the HTC logo and keep it pressed the screen does respond again. Conclusion: hardware problem.
Click to expand...
Click to collapse
You're probably right.
I've also tried everything. But kind of strange that if I lock when not on home tab it seems to work. And the screen, almost always, reacts as it should as long as I just dont' lock it.
I just started to get this issue. touch screen works fine until it hibernates. reflashed, still happens. found this in my search:
htcphones.net/htc-hd2-problems-with-touchscreen/
just got off the phone with tmo. they are sending me a new one.
Yeah, it happened to me as well. I opened a new thread like a month ago explaining the problem: http://forum.xda-developers.com/showthread.php?t=710282&styleid=15
and I contributed in another one concerning the same issue here: http://forum.xda-developers.com/showthread.php?t=708530
Summing all up, it ain't caused by a software or a ROM of some kind (at least in my case) because soft and hard resets didn't solve it nor did the flash of a stock ROM. The most probable cause is a digitizer (touchscreen) defect that appears randomly and totally out of the blue. The only thing to do in my opinion is to send the phone in for repair, which I did. It came back with a check mark on "calibrated screen" checkbox. As of now phone's working fine and I hope they solved it even though I read of other people who have had their leo's screens completely replaced..
A curious side note: htc care reset to zero my phone's call duration timers..
I'm not sure if it's the screen. In my case I think it's the connector from the screen to the motherboard, because pressing the housing seems to help.
But let's see if HTC is able to repair it, I hope they are, because the problem is so random they might not even see it
After losing functionality on my touch screen for a week, finally decided to send it in. Took the trouble to revert my HSPL to original and Stock Rom.
Repair should take about a week. Now I'm stuck with an ancient Nokia 6230i for this week. I feel so lost without my ppc. Have had one for as long as I can remember.
Hopefully the phone comes back okay...
I've had so much problem with the screen not responding so I did all backup then reflashed, hard reset to put the device back to stock. Did this during the weekend, I even fired up my old iphone 3g to have as backup phone.
All set today to go to the store and have it repared under warranty.
But since Sunday evening it works perfect. I've been testing it a lot and the screen has not stop responding even once.
This might be just temporarily but does anyone else experienced something like this?
Mine sometimes worked well for hours... days... but eventually the problem came back.
Mine died on me when I was actually out of the country (stuck in Vietnam without a phone). It would work for 5 minutes, then stop for hours. I would have to switch my phone on and off for a couple hundred times before it worked for another 5 minutes...
Got so tired of it that i sent back my HD2 for warranty repair. Expect it to be back tomorrow (or Friday at the latest). Hope there's no further problems with it.
I hate to say it, but the HD2 is known for its highly defective touchscreen. Even when it's working, a lot of people experience strange and bothering events, such as the touchscreen "touching" itself, a very high/very low screen sensitivity all of a sudden, the tilting of the screen to one of the four corners of the device and so on and so forth.
With a device so expensive one would expect it to work flawlessly. Seems to me that HTC doesn't think the way we do...
Hi everyone, I tried find thread with similar problem, but none was same, I have my htc touch hd around year, custom energy rom, everything working fine, last week first time phone turn off itself, I was just thinking maybe was me by accident, but today done already four times, there is no any problem turning on like different people said, no any stuck button, doesn't need to reset phone, or remove battery, everything working just fine.., never drop or hit to something, never split water on it, I tried reinstall rom to different, same, reinstall radio still turn off itself, most times when in pocket, please any advice or help...
many thanks..
looks like fresh SPL done job, phone if fine today all day, no more turning off..
Let us know how it goes after the fresh SPL. When my Touch Hd had the same problem as yours 1 day later it became non-resposive and got the BLACK screen of death. Lucky I had 1 day left for my warranty so I flashed back to stock ROM and stock SPL. I sent the phone to HTC Global centre for warranty repair and they replaced the motherboard.
for the moment going strong, already looks like battery life improved, and no more turning off..