Hey recently it sounds like the speaker on my phone (the in call speaker, not the speakerphone) is blown and sounds like its crackling. Has anyone else seen this problem. I have taken apart my phone a few times to clear out the dust, so I'm not sure if I could take it to a store at this point. Any suggestions would be great. Right now I'm using a Bluetooth for calls, because its so annoying.
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I had the same problem... taking it apart and blowing the dust out of the little speaker component with some air duster seems to have solved the issue for now.
I wish I could find a replacement since it is so easy to do, but I have not located a source. Next time I am in China I am going to have to find one of the cell phone parts malls and pick up some of the speakers and other components.
The other thing is that the phone hasn't been out a year, so it is still under manufacturer warranty if you want to deal with that.
This happened to me. I took the phone to a Sprint store and they ordered me a new one for free. No questions asked. I wouldn't take your phone to them rooted though.
Sounds like this is a design flaw in our phone...or at least bad hardware.
I took mine in to the Sprint store with both the crackling speaker and dust under the screen. I have befriended one of the techs, there. He replaced mine with a Hero that had been a 30-day return phone. They had checked it over. It had fewer minutes and less data sent/received, than the one I took in had, when I got it off craigslist.
Just curious, though. For those who have used air duster on theirs, did you also have the "dust under the screen" problem?
Just take it to the Sprint Store with 1.5 loaded and they will give you a refurbished one. But I do have insurance. Literally took ten minutes.
notasimpleway said:
Just take it to the Sprint Store with 1.5 loaded and they will give you a refurbished one. But I do have insurance. Literally took ten minutes.
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I was thinking about doing this, but i have already opened up the hero to clean out dust, thus breaking the "white tape" on one of the screws that holds the housing together. so they will be able to see that i have "tampered" with it. Any suggestions on where to get the "white tape" to cover it back up?
Related
MFer. Grrrrrrr.
what were you doing with it at the time. Were you trying to overclock and just passed the limit. it could be some water damage...been taking a bath wit ur phone????. Or you might just get lucky and it could be that the connector for the flex cable has become lose. If you are comfortable with opening electronics I'd suggest downloading the Herald service manual (do a search if you can't find it i'll send you one) and checking out the status of the flex cable. The flex cable can be cut or moved without even opening the phone...all it would take is something like a thin card to slide in bewteen the screen and the keyboard to cause this.
Hope that provides some insight...
Don't give up...it is cheaper to repair the phone than to buy a new one.....unless you were looking for an excuse to get Tytn II
Before you open it and void your warranty, make sure theres NOTHING else you can do about the problem. For example if you have insurance, USE it first, dont try opening it. In the event you mess it up even more opening it, you're DEFINITELY f***ed because you voided the warranty opening it.
I had a touchscreen go dead on one of my Wings.
What happened was, the speaker started giving out, and then all of a sudden the touchscreen died.
I concluded that some moisted go into the phone, thru the earpiece speaker, and mess it up.
duprade said:
I had a touchscreen go dead on one of my Wings.
What happened was, the speaker started giving out, and then all of a sudden the touchscreen died.
I concluded that some moisted go into the phone, thru the earpiece speaker, and mess it up.
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I remember you posting that u recieved a replacement too?? How did u manage to pull that one off. Working at Rogers even if there was a hint of water damage we would deny the repair saying it'll b cheaper to get a new phone...o how we used to rip ppl off...
Well, the way it got "water damaged" .. was bc I was holding the Wing and a Dasani water bottle in the same hand when I was getting into my car. When I was on the road, I went to use my phone, and the earpiece sounded weird... the sound was all the way up, but it sounded really low and distorted... I also noticed some moisture around earpiece from the condensation off of the bottle.
Again, this is me assuming that's what happened, but the evidence points in that directions, since I had been using my phone all along, because I had been on it because I was about to go out clubbing and what not, so I had made repeated phone calls until I was in my car... plus I noticed the moisture because I remember wiping it off as I went to use the phone.
So It wasn't water damaged to the point where it got submerged, but a little while later, the touchscreen went dead as well... so I'm assuming what happened was, water got into the device thru the the earpiece and that caused a problem with the wiring or something.
As far as the replacement, I just went into the TMO store, and *****ed and complained and told them it was ridiculous that the phone quite working after having it just 3 weeks. Luckily I had my receipts and everything saved. They have a 14 day exchange period, but I've also been with Tmo forever. I originally had Powertel a decade ago, then Voicestream bought Powertel, then Tmobile bought Voicestream...
I've been "loyal" for a very long time, not to mention every single phone on the account (6 lines) is one of their expensive one ...either Wings, Blackberries, etc... not the cheap free phone they offer with their cheapest plan... and I think I have every right to expect good customer service from them.
Well I'm glad that they replaced your phone, being a customer for that long they should have just gave it to you free in the first place. But I refuse to believe that a little condensation caused this because of past exp. My friend dropped PPC6700 i sold him in the toilet and it still worked after.
PS:I hope you weren't talking and driving at the same time, bad things happen when you mix the two as shown in this example.
wow. I definitely need to get hands-free setup in my car!
Maybe he tried to install the tochflo .cab...
A member of my team at work had her wing touch screen go out too. She got a brand new one free with the phone warranty. I guess I gotta look out for my wings well-being.
xavier6303 said:
A member of my team at work had her wing touch screen go out too. She got a brand new one free with the phone warranty. I guess I gotta look out for my wings well-being.
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Yeeargh! And T-Mobile tells me I gotta contact HTC directly because I didn't buy directly from them. HTC on the other hand tells me to send it in, they will "determine if it's a warranty issue", whether they feel like repairing it or sending me a replacement, for free or for an unknown charge, and in any case there will be a $28 assessment charge on my credit card should I be unhappy with their decision.
My speaker first my evo4g has been blown for a few months now and haven't been able to find a reasonably priced replacement, so today I searched again and found this guide:
http://www.ifixit.com/Guide/Repair/Installing-HTC-Evo-4G-Rear-Speaker/3067/1/
Replacement speakers are available for only 13 bucks @Www.evospeakers.com
Or additionally ebay sells for 15 bucks.
*update. I finally replaced my speaker after having to return the first one due to shipping damage.
It was easier than I thought replacing it. The only issue, was that you had to remove the foam surround on the rear of the bad speaker because the new speaker doesn't have this and it won't work unless its on there.
But besides that its a 5 min procedure with detailed info available that helped me replace my blown (due to water damage) Evo speaker.
Swyped from a galaxy far far away...
Why not just take it to sprint? They will replace the speaker for free.
bwcorvus said:
Why not just take it to sprint? They will replace the speaker for free.
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Rooting and flashing custom roms voids your warranty.
Getting an inferior refurbished phone is not what I want.
Cost 13 bucks and takes 10 min
Do I need to list more reasons?
Swyped from a galaxy far far away...
Jimdog420 said:
Rooting and flashing custom roms voids your warranty.
Getting an inferior refurbished phone is not what I want.
Cost 13 bucks and takes 10 min
Do I need to list more reasons?
Swyped from a galaxy far far away...
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No, they will actually remove the old speaker and put a new one in. As far as rooting goes, just nandroid your current setup and flash Sprint Lovers or Joey Krim's roms.
I just had my fixed a week ago. I have the same phone, it was rooted, they replaced the speaker. I flashed a "stock" looking rom before i took it in. Just restored it back as i walked out with my fixed phone.
Yea this (and most phones) come with a 1 year warranty anyway, of which the speaker is covered under.
Just take it to a sprint repair center and they will either replace the speaker or the entire back half of the phone but you shouldn't get a refurb.
I already had to get my speaker replaced once, it was a simple no questions asked procedure.
A blown speaker is not a software problem. Rooting should have nothing to do with it. I have had my screen replaced due to dust under the glass, and then I had the plastic cover over the camera lens replaced. Both times I took the phone in running Fresh and Riptide's theme. Nothing was said about it. Well, one of the techs asked me how I was getting such good battery life.
I took mine in for blown speakers, was told board has water damage. Still have 2 blown speakers.
chazglenn3 said:
A blown speaker is not a software problem. Rooting should have nothing to do with it. I have had my screen replaced due to dust under the glass, and then I had the plastic cover over the camera lens replaced. Both times I took the phone in running Fresh and Riptide's theme. Nothing was said about it. Well, one of the techs asked me how I was getting such good battery life.
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+1 same thing here they could careless that the phone is rooted.
Really seems to be a common problem...
I took my 0003 to Sprint yesterday for the earpiece speaker being blown. They were going to replace the speaker for me, but I was told they didn't have any older-style speakers in stock. They're going to mail me a phone now. I'm not sure whether that means refurb or new though. I unrooted before I went there to avoid complications.
Sent from my Baked EVO via the XDA app.
Jimdog420 said:
Rooting and flashing custom roms voids your warranty.
Getting an inferior refurbished phone is not what I want.
Cost 13 bucks and takes 10 min
Do I need to list more reasons?
Swyped from a galaxy far far away...
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Click to collapse
No you dont...since your reasons are pointless.
Makes me feel a little better reading this, mine is also blown on a 003. I will be taking it in for repair next week.
They wound up sending me a refurbished 0003.
Sent from my PC36100 using XDA App
will sprint replace ear speaker
I bought an evo from somebody on Craigslist and then had a guy flash it to cricket, then I realized the phone had a bad ear speaker. The person who flashed the evo tells me that if I can get a friend (with a Sprint phone) to activate my evo in their account then after a couple of days they could take it in to have it fixed. Does anybody know if that would be truth? I wouldn't want to have a friend go to the trouble for nothing..
Thanks in advance if anybody can help me!
aangel205 said:
I bought an evo from somebody on Craigslist and then had a guy flash it to cricket, then I realized the phone had a bad ear speaker. The person who flashed the evo tells me that if I can get a friend (with a Sprint phone) to activate my evo in their account then after a couple of days they could take it in to have it fixed. Does anybody know if that would be truth? I wouldn't want to have a friend go to the trouble for nothing..
Thanks in advance if anybody can help me!
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Click to collapse
Idk if its covered unless you purchased
It from sprint. Possibly they won't know but I'm not sure.
You could get insurance but then would pay a deductible
Replacing the speaker is cheap an easy. No soldering required.
Swyped from a galaxy far far away......
aangel205 said:
I bought an evo from somebody on Craigslist and then had a guy flash it to cricket, then I realized the phone had a bad ear speaker. The person who flashed the evo tells me that if I can get a friend (with a Sprint phone) to activate my evo in their account then after a couple of days they could take it in to have it fixed. Does anybody know if that would be truth? I wouldn't want to have a friend go to the trouble for nothing..
Thanks in advance if anybody can help me!
Click to expand...
Click to collapse
Why would you take the Evo to cricket? Ive used cricket before for a year and it sucked balls
I thought my speaker was blown tonight, but I just blew on it for a little bit and now it works.. Must have been a piece of dust or something in there... We will see how long til it screws up again..
I was on Quantum ROM and all of a sudden any ring tone/music/video etc that used the speaker would result in no sound unless the volume was full which at full volume would just be hissy static. So I did a hard reset and same thing. I tried a different ROM and same thing. I am now flashing back to stock and removing root and taking it in to a repair store tomorrow.
Wonder what caused this.
viper786 said:
I was on Quantum ROM and all of a sudden any ring tone/music/video etc that used the speaker would result in no sound unless the volume was full which at full volume would just be hissy static. So I did a hard reset and same thing. I tried a different ROM and same thing. I am now flashing back to stock and removing root and taking it in to a repair store tomorrow.
Wonder what caused this.
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"Comi Ghosts, who wants to steal our rockets and fly to the moon and paint it pink and draw lenin faces on it."
Just got back from the Sprint store. They're sending a replacement to my house.
Were you within your 30 days of purchase or have any insurance?
Same thing happened to my girls phone, after acouple of days hers just plain out just died. Hers is plain stock no root
Sent from my EVO using XDA App
I had a speaker go out on my old blackberry curve 8330, they replaced it in the store.
So they are sending you some refurbished Epic, no telling who returned it for what reason.
BAH...
brian_hoffman said:
I had a speaker go out on my old blackberry curve 8330, they replaced it in the store.
So they are sending you some refurbished Epic, no telling who returned it for what reason.
BAH...
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Yeah, the corporate repair store here NEVER replaces phones with new ones (at least in my experience).
Also, I wasn't within my 30 days, I've had the phone since September and yes I have TEP insurance.
It's really odd, it makes no sound when the volume is at 70% or less. Anything above that is mostly static.
They looked at the phone for literally 2 minutes and said "yeah, we can't fix this. We'll have to order a replacement."
viper786 said:
Yeah, the corporate repair store here NEVER replaces phones with new ones (at least in my experience).
Also, I wasn't within my 30 days, I've had the phone since September and yes I have TEP insurance.
It's really odd, it makes no sound when the volume is at 70% or less. Anything above that is mostly static.
They looked at the phone for literally 2 minutes and said "yeah, we can't fix this. We'll have to order a replacement."
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Sorry, I meant to say that they replaced the speaker in the store. I have had the store replace the screen and speaker, they did it in 30 min while I waited. So they must have field replaceable parts for those phones. I'm just curious that they don't have the same field replaceable parts for the EPIC. It seems silly to get a different phone for a simple speaker replacement. I'm also not sure how I would feel about getting a used EPIC for just a speaker problem.. Not that I would want to live with a speaker problem.. I would just look into taking the speaker from the replacement unit and swapping them if it is easy enough. The thing is they send you that phone for a reason, someone else turned in that phone for a reason, you do not want to inherent someones old issues.
Dont forget to take your memory card if you choose to send back your old phone, I'm not sure if your replacement will come with one or not, or if the ins company checks.
My Epic was stock i had it since October, and my speaker died last week it had a annoying tinny noise... I went to the Sprint repair store and they ordered a replacement speaker so I got it replaced at the store on monday now its like back to normal Took like 10 mins if even. i had insurance too.
When the last time u known sprint to actually repair a phone?
Sent from my SPH-D700 using XDA App
Just got back from the Sprint store. Told the lady my issue which was dust under the screen (my phone did have the screen separation issue) which I mentioned and she said was cosmetic and couldn't do anything about but we can clean the dust out for you. Left my phone went to do some thing came back 45minutes later and got my phone back. They told me they had to replace the screen so I was like oh cool no dust plus fixed screen separation issue!
But . . . . . .
Now there is bleeding from the backlight just above the Home/Menu/Back/Search buttons. The screen has a very noticeable white glow about half a inch or more up. The white is no longer white (like the text message menu) its a dirty white, except the lower portion where the bleeding is at.
Well theres my rant, any options, advice, or anything else please feel free to let me know!
ProvocativeSmell said:
Just got back from the Sprint store. Told the lady my issue which was dust under the screen (my phone did have the screen separation issue) which I mentioned and she said was cosmetic and couldn't do anything about but we can clean the dust out for you. Left my phone went to do some thing came back 45minutes later and got my phone back. They told me they had to replace the screen so I was like oh cool no dust plus fixed screen separation issue!
But . . . . . .
Now there is bleeding from the backlight just above the Home/Menu/Back/Search buttons. The screen has a very noticeable white glow about half a inch or more up. The white is no longer white (like the text message menu) its a dirty white, except the lower portion where the bleeding is at.
Well theres my rant, any options, advice, or anything else please feel free to let me know!
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Take it back give them a ***** session, If they fail to fix call Sprint speak to retentions see if they can do anything 4 ya
LOL! Welcome to the club. Had dust under screen... took it to local store... they replaced screen with one that was all scratched and nicked on edges... I *****ed and had them put my old one back... they said I needed to call Sprint for replacement... I did... got them to send me a replacement... replacement arrived with camera and kickstand all scratched up... *****ed and had them send me new replacement... replacement arrived yesterday all scratched up on the sides... *****ed and had them send me new replacement... they said I have to go through store... I told them I don't have time to keep doing this... asked them to transfer me to retentions... lady was useless and told me there was nothing they could do... I hung up and will most likely switch to T-Mobile when the 4 other lines on my contract ends in April.
I'm just done with this non-sense. Sprint thinks that because it is the cheapest carrier, they can do these things as we'll most likely not switch... well, they just lost a $300+/mo customer here.
akarol said:
LOL! Welcome to the club. Had dust under screen... took it to local store... they replaced screen with one that was all scratched and nicked on edges... I *****ed and had them put my old one back... they said I needed to call Sprint for replacement... I did... got them to send me a replacement... replacement arrived with camera and kickstand all scratched up... *****ed and had them send me new replacement... replacement arrived yesterday all scratched up on the sides... *****ed and had them send me new replacement... they said I have to go through store... I told them I don't have time to keep doing this... asked them to transfer me to retentions... lady was useless and told me there was nothing they could do... I hung up and will most likely switch to T-Mobile when the 4 other lines on my contract ends in April.
I'm just done with this non-sense. Sprint thinks that because it is the cheapest carrier, they can do these things as we'll most likely not switch... well, they just lost a $300+/mo customer here.
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OHHH, that would have pissed me off... I wouldnt pay my bill and file a complaint with the Sec. of State against them. lol
As far as the OP goes, yeah I would take it in to them and tell them if they don't fix it the right way - you will file a comaplaint against the store and will not be paying any part of the bill untill its correctly taken care of
Well long story short its fixed. They replaced the screen yet again and everything is as crisp as it was before, no dust under screen. There doesn't appear to be any screen separation but if I push on the screen I can reveal more of that edge on the inside but the screen is not above the edge of the phone but almost flush with it.
I think it depends on the store maybe, this place has been a headache but also a blessing, doing wayyyy more than any other sprint store I have been to and I've been to A LOT lol.
The guy even asked me if it was "rooted" and I was like ummm I don't know? Maybe? He chuckles and says oh I was just wondering cause it had that rooted look. Then he said you know you can make it run at 1200 (which I'm assuming processor speed is what he meant) and I said ya I know but its already fast enough. I couldn't tell if they cared if it was rooted or if he was just curious.
Sprints tech support told my friend he should root his phone because the Roms people put out are easier to fix problems on then stock ones.
Sent from my PC36100 using Tapatalk
I just had a experience with sprint myself which was horrible and I am still going through it. I had my screen replaced and they left all the screws out of my phone. When I realize it, I went back to the store to tell them and they replaced the screws. I realized then my screen was full of dust. The manager was a complete ass and would not do anything. Then he said he could fix it. They had the phone for an hour and come to find out. All they did was blow th dust even further down into the screen. The dumb asses used a spray gun and put the air through the 3.5mm hole. The problem with that is that is where the dust is getting in.
I called retention and they want me to go to another store to get the run around again. I also got them to confirm the upcoming changes with the perks for yearly upgrades. It's a great day at sprint today. Anyway, I am now back in the same situation with screen full of dust and nobody willing to do anything to fix it. They want me to go to another store but I refuse to burn my gas to deal with another crappy store.
Jjday7 said:
I just had a experience with sprint myself which was horrible and I am still going through it. I had my screen replaced and they left all the screws out of my phone. When I realize it, I went back to the store to tell them and they replaced the screws. I realized then my screen was full of dust. The manager was a complete ass and would not do anything. Then he said he could fix it. They had the phone for an hour and come to find out. All they did was blow th dust even further down into the screen. The dumb asses used a spray gun and put the air through the 3.5mm hole. The problem with that is that is where the dust is getting in.
I called retention and they want me to go to another store to get the run around again. I also got them to confirm the upcoming changes with the perks for yearly upgrades. It's a great day at sprint today. Anyway, I am now back in the same situation with screen full of dust and nobody willing to do anything to fix it. They want me to go to another store but I refuse to burn my gas to deal with another crappy store.
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I said the same thing. I don't have time to keep trying out different stores. They refuse to do anything about it though. I'm running out of options. I want a new phone or a refurb in good condition. It's not much for someone who pays over $300 monthly to them.
Well I bit the bullet and got off my ass and went to another store. I got the screen replaced in less than 15 minutes. The guy pulled up the retention notes and fixed it immediatlely. It's sad I had to resort to literally a 45 minute conversation with retention to get this to happen. I have to find a way to block the opening on these phones. The 3.5 mm opening should have been on the side or dare I say the bottom. I know some people don't like that.
Looks like I’m not the only one with the same problem. My EVO was six months old and died to the point it wouldn’t even power up (no phone) insurance. So they ordered a replacement, this one has light leak everywhere, dinged up speaker phone and couple of dust specks, plus old battery. So I said I want another one. So week later I got another one. Holy ****, the second one was even worse then the first replacement. Light leak everywhere, bunch of dust in left lower corner, dinged up housing. I did not accepted that replacement. Called Sprint and they said they have no authority to tell the store to order me a new one and told me to talk to the store manager (like that will do anything) because they said it’s a cosmetic issue. What pisses me the most is that the warranty on refab. is only 30 DAYS. HTC/ Sprint doesn’t extend warranty to the end of the first unit. This is a total bull****. I lost 6 month of manufacturing warranty. Looks like HTC doesn’t stand for there product like Apple does. I never had those problems with exchanging Iphone’s. Warranty was always extended to the end of the original unit and you couldn’t tell that was a refab. or a brand new unit.
I have a GS3 for att and a few hours after i bought the phone i noticed the back door cover is not snapping in on the bottom left side. After thinking i might be able to return the phone to the best buy i got it from and exchange it i decided to wait two days. Turns out my only option is returning not exchanging due to the high demand of the phone. I tried to call samsung to see if could possibly send me a back cover since all the hooplah about the back cover recall during production i figured it would not be a problem. I first tried to get this fixed through their live chat system. In the end they told me its not cover because its physical damage. I proceeded to call their support and see if they could give me the same answer. They in turn said I would have to send the phone to them but since I have no oter phone now I could not do that so I politely asked to speak to a manager but there were "on the phones" and "busy" so they took my number and told me they would call me back. Well.... I guess you can figure out what happened with that promise. I called a second time and after a 40 minute call it got me nowhere. They then told me on my second call that the back cover was not covered in the warranty because it was a "detachable part of the phone" and that it was an "accessory". I told them this does not make sense because isnt the battery considered detachable and an accessory? This time i asked for a manager again and I guess the managers were being lazy because not one of them wanted to speak with me because they were on "call" ironically. Can anyone help me with this situation any suggestions anything I can tell them to actually do something about this? I also already told them that all over the internet there were news about defective back covers during manufacturing and how it was pulled to be fixed and how people are posting pics of back cover issues also including on this forum! Im so aggravated with their customer support that i have a headache.
Look up on ebay to find a replacement. I know a lot of sites sell battery back covers and they aren't expensive
sent from my GALAXY SIII
Because of the crazy demand of the phone, you may have to wait it out if you can't be without phone and hope BBY gets some stock in within your 30 day (?) exchange window.
If you absolutely can't wait, you may wanna try ebay for a replacement back, since it's been reported the the international doors work just as well. But that would require you to shell out some dough for something that isn't your fault
Stock back cover is crap, really poor decision from Samsung. Finger print magnet and slippery. Anyways there are tons of 3rd party replacement back covers anywhere from 2$ to 10$, with better decals or nice tactile texture some even metal or leather.
Check amazon or just Google.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Buy the official flip cover - replaces the back. Use that until you find a replacement back. Can we even get those yet by the way?...
I've read that some of the back covers block NFC. Be careful with what you get.
Ansextra said:
I've read that some of the back covers block NFC. Be careful with what you get.
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Click to collapse
Yeah the metal ones..
Try putting the bottom left in first then bottom right then go up. Mine was like this until I did this.
Sent from my GT-I9300 using Tapatalk 2
you can but on ebay, offical samsung back battery covers in white and blue. They are around $30.00 . I got mine a couple of days ago as I wanted an extra cover.
Wow, this is really poor customer service from Samsung. I had a loose battery door on my Motorola DX. I did online chat with rep, after 2 minutes of taking my info then she sent me a brand new battery door. Received in mail 2 days later.
I would say file a better business Bureau complaint. Everytime I have filed a complaint someone from the executive offices called me back. I filed one against LG and got them to replace my phone after sending it in for repair 3 times and all 3 times didn't fix it. I also had an issue with dell and filed a complaint and the escalation office called me and bent over backwards to make me happy. So I would suggest doing that and you will get a call back within a week guaranteed
Sent from my SGH-I777 using Tapatalk
Envy718 said:
I have a GS3 for att and a few hours after i bought the phone i noticed the back door cover is not snapping in on the bottom left side. After thinking i might be able to return the phone to the best buy i got it from and exchange it i decided to wait two days. Turns out my only option is returning not exchanging due to the high demand of the phone. I tried to call samsung to see if could possibly send me a back cover since all the hooplah about the back cover recall during production i figured it would not be a problem. I first tried to get this fixed through their live chat system. In the end they told me its not cover because its physical damage. I proceeded to call their support and see if they could give me the same answer. They in turn said I would have to send the phone to them but since I have no oter phone now I could not do that so I politely asked to speak to a manager but there were "on the phones" and "busy" so they took my number and told me they would call me back. Well.... I guess you can figure out what happened with that promise. I called a second time and after a 40 minute call it got me nowhere. They then told me on my second call that the back cover was not covered in the warranty because it was a "detachable part of the phone" and that it was an "accessory". I told them this does not make sense because isnt the battery considered detachable and an accessory? This time i asked for a manager again and I guess the managers were being lazy because not one of them wanted to speak with me because they were on "call" ironically. Can anyone help me with this situation any suggestions anything I can tell them to actually do something about this? I also already told them that all over the internet there were news about defective back covers during manufacturing and how it was pulled to be fixed and how people are posting pics of back cover issues also including on this forum! Im so aggravated with their customer support that i have a headache.
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Click to collapse
This is why I left AT&T. Their customer service is the worst out of all the top 4 carriers in the US.
Sent from Droid RAZR MAXX
Envy718 said:
I have a GS3 for att and a few hours after i bought the phone i noticed the back door cover is not snapping in on the bottom left side. After thinking i might be able to return the phone to the best buy i got it from and exchange it i decided to wait two days. ... They then told me on my second call that the back cover was not covered in the warranty because it was a "detachable part of the phone" and that it was an "accessory"
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First, the manufacturing issue had everything to do with the surface quality, not the fit issue.
Second, you need to learn to insert the cover properly. If you insert from the bottom and just press hard around the edge all the way around, it will fit in snuggly.
Third, if you still can't get the cover to assemble or break the cover in the process of forcing it in, just buy a replacement cover. It is not expensive and certainly not worth your time and effort to argue with Samsung over it, imho.
Just trying to be helpful...
Sent from my SAMSUNG-SGH-I717 using xda premium
ArborRes said:
First, the manufacturing issue had everything to do with the surface quality, not the fit issue.
Second, you need to learn to insert the cover properly. If you insert from the bottom and just press hard around the edge all the way around, it will fit in snuggly.
Third, if you still can't get the cover to assemble or break the cover in the process of forcing it in, just buy a replacement cover. It is not expensive and certainly not worth your time and effort to argue with Samsung over it, imho.
Just trying to be helpful...
Sent from my SAMSUNG-SGH-I717 using xda premium
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Im not retarded I know how to put the back cover on I have already done this and it is not staying. Im one of the few people that read the manuals. I have never broke the cover because it came like that out of the box. I would not be calling samsung or posting on this forum had any of this been my fault at all.
ArborRes said:
First, the manufacturing issue had everything to do with the surface quality, not the fit issue.
Second, you need to learn to insert the cover properly. If you insert from the bottom and just press hard around the edge all the way around, it will fit in snuggly.
Third, if you still can't get the cover to assemble or break the cover in the process of forcing it in, just buy a replacement cover. It is not expensive and certainly not worth your time and effort to argue with Samsung over it, imho.
Just trying to be helpful...
Sent from my SAMSUNG-SGH-I717 using xda premium
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Nice avatar1 What's the good word?
All that time on the phone and posting on forums, you might as well have bought one off ebay. Unless your time isn't worth anything.
themightycat said:
All that time on the phone and posting on forums, you might as well have bought one off ebay. Unless your time isn't worth anything.
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My thing is why should I have to spend money on something that was a defect. Thats not right as a company to make a customer do that for a less than a week old phone.
Just return the phone and get a new one.
First world problems suck. Thanks for sharing.
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Put a case on it, and you'll never notice it again.
Call wherever you bought it, see if someone returned a defective one and have them swap the cover for you.