I have a GS3 for att and a few hours after i bought the phone i noticed the back door cover is not snapping in on the bottom left side. After thinking i might be able to return the phone to the best buy i got it from and exchange it i decided to wait two days. Turns out my only option is returning not exchanging due to the high demand of the phone. I tried to call samsung to see if could possibly send me a back cover since all the hooplah about the back cover recall during production i figured it would not be a problem. I first tried to get this fixed through their live chat system. In the end they told me its not cover because its physical damage. I proceeded to call their support and see if they could give me the same answer. They in turn said I would have to send the phone to them but since I have no oter phone now I could not do that so I politely asked to speak to a manager but there were "on the phones" and "busy" so they took my number and told me they would call me back. Well.... I guess you can figure out what happened with that promise. I called a second time and after a 40 minute call it got me nowhere. They then told me on my second call that the back cover was not covered in the warranty because it was a "detachable part of the phone" and that it was an "accessory". I told them this does not make sense because isnt the battery considered detachable and an accessory? This time i asked for a manager again and I guess the managers were being lazy because not one of them wanted to speak with me because they were on "call" ironically. Can anyone help me with this situation any suggestions anything I can tell them to actually do something about this? I also already told them that all over the internet there were news about defective back covers during manufacturing and how it was pulled to be fixed and how people are posting pics of back cover issues also including on this forum! Im so aggravated with their customer support that i have a headache.
Look up on ebay to find a replacement. I know a lot of sites sell battery back covers and they aren't expensive
sent from my GALAXY SIII
Because of the crazy demand of the phone, you may have to wait it out if you can't be without phone and hope BBY gets some stock in within your 30 day (?) exchange window.
If you absolutely can't wait, you may wanna try ebay for a replacement back, since it's been reported the the international doors work just as well. But that would require you to shell out some dough for something that isn't your fault
Stock back cover is crap, really poor decision from Samsung. Finger print magnet and slippery. Anyways there are tons of 3rd party replacement back covers anywhere from 2$ to 10$, with better decals or nice tactile texture some even metal or leather.
Check amazon or just Google.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Buy the official flip cover - replaces the back. Use that until you find a replacement back. Can we even get those yet by the way?...
I've read that some of the back covers block NFC. Be careful with what you get.
Ansextra said:
I've read that some of the back covers block NFC. Be careful with what you get.
Click to expand...
Click to collapse
Yeah the metal ones..
Try putting the bottom left in first then bottom right then go up. Mine was like this until I did this.
Sent from my GT-I9300 using Tapatalk 2
you can but on ebay, offical samsung back battery covers in white and blue. They are around $30.00 . I got mine a couple of days ago as I wanted an extra cover.
Wow, this is really poor customer service from Samsung. I had a loose battery door on my Motorola DX. I did online chat with rep, after 2 minutes of taking my info then she sent me a brand new battery door. Received in mail 2 days later.
I would say file a better business Bureau complaint. Everytime I have filed a complaint someone from the executive offices called me back. I filed one against LG and got them to replace my phone after sending it in for repair 3 times and all 3 times didn't fix it. I also had an issue with dell and filed a complaint and the escalation office called me and bent over backwards to make me happy. So I would suggest doing that and you will get a call back within a week guaranteed
Sent from my SGH-I777 using Tapatalk
Envy718 said:
I have a GS3 for att and a few hours after i bought the phone i noticed the back door cover is not snapping in on the bottom left side. After thinking i might be able to return the phone to the best buy i got it from and exchange it i decided to wait two days. Turns out my only option is returning not exchanging due to the high demand of the phone. I tried to call samsung to see if could possibly send me a back cover since all the hooplah about the back cover recall during production i figured it would not be a problem. I first tried to get this fixed through their live chat system. In the end they told me its not cover because its physical damage. I proceeded to call their support and see if they could give me the same answer. They in turn said I would have to send the phone to them but since I have no oter phone now I could not do that so I politely asked to speak to a manager but there were "on the phones" and "busy" so they took my number and told me they would call me back. Well.... I guess you can figure out what happened with that promise. I called a second time and after a 40 minute call it got me nowhere. They then told me on my second call that the back cover was not covered in the warranty because it was a "detachable part of the phone" and that it was an "accessory". I told them this does not make sense because isnt the battery considered detachable and an accessory? This time i asked for a manager again and I guess the managers were being lazy because not one of them wanted to speak with me because they were on "call" ironically. Can anyone help me with this situation any suggestions anything I can tell them to actually do something about this? I also already told them that all over the internet there were news about defective back covers during manufacturing and how it was pulled to be fixed and how people are posting pics of back cover issues also including on this forum! Im so aggravated with their customer support that i have a headache.
Click to expand...
Click to collapse
This is why I left AT&T. Their customer service is the worst out of all the top 4 carriers in the US.
Sent from Droid RAZR MAXX
Envy718 said:
I have a GS3 for att and a few hours after i bought the phone i noticed the back door cover is not snapping in on the bottom left side. After thinking i might be able to return the phone to the best buy i got it from and exchange it i decided to wait two days. ... They then told me on my second call that the back cover was not covered in the warranty because it was a "detachable part of the phone" and that it was an "accessory"
Click to expand...
Click to collapse
First, the manufacturing issue had everything to do with the surface quality, not the fit issue.
Second, you need to learn to insert the cover properly. If you insert from the bottom and just press hard around the edge all the way around, it will fit in snuggly.
Third, if you still can't get the cover to assemble or break the cover in the process of forcing it in, just buy a replacement cover. It is not expensive and certainly not worth your time and effort to argue with Samsung over it, imho.
Just trying to be helpful...
Sent from my SAMSUNG-SGH-I717 using xda premium
ArborRes said:
First, the manufacturing issue had everything to do with the surface quality, not the fit issue.
Second, you need to learn to insert the cover properly. If you insert from the bottom and just press hard around the edge all the way around, it will fit in snuggly.
Third, if you still can't get the cover to assemble or break the cover in the process of forcing it in, just buy a replacement cover. It is not expensive and certainly not worth your time and effort to argue with Samsung over it, imho.
Just trying to be helpful...
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
Im not retarded I know how to put the back cover on I have already done this and it is not staying. Im one of the few people that read the manuals. I have never broke the cover because it came like that out of the box. I would not be calling samsung or posting on this forum had any of this been my fault at all.
ArborRes said:
First, the manufacturing issue had everything to do with the surface quality, not the fit issue.
Second, you need to learn to insert the cover properly. If you insert from the bottom and just press hard around the edge all the way around, it will fit in snuggly.
Third, if you still can't get the cover to assemble or break the cover in the process of forcing it in, just buy a replacement cover. It is not expensive and certainly not worth your time and effort to argue with Samsung over it, imho.
Just trying to be helpful...
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
Nice avatar1 What's the good word?
All that time on the phone and posting on forums, you might as well have bought one off ebay. Unless your time isn't worth anything.
themightycat said:
All that time on the phone and posting on forums, you might as well have bought one off ebay. Unless your time isn't worth anything.
Click to expand...
Click to collapse
My thing is why should I have to spend money on something that was a defect. Thats not right as a company to make a customer do that for a less than a week old phone.
Just return the phone and get a new one.
First world problems suck. Thanks for sharing.
...
Put a case on it, and you'll never notice it again.
Call wherever you bought it, see if someone returned a defective one and have them swap the cover for you.
Related
Has anybody had experience removing a screen scratch from their hd2?
i've only had mine for 5 days and its got a massive scratch on the screen, don't even know how it happened, i always keep my phones in a glasses baggy, my iphone is still mint after 18 months but today i was watching some youtube clips on my break and the screen was perfect, then put it on charge at work and when i came back to it it was really badly scratched, not sure if someone decided to have a look at it and dropped it while i wasn't there but needless to say i'm gutted, i was thinking of sending it back to o2 coz it has a few problems, random letters on typing and stuck messages, not sure if they'll accept it back even as faulty with this big scratch, any advice as to what o2 do with faulty phones? do they check them, bin them or fix them? it was bought over the phone btw, will they just write it off and send a new one because of the problems?
please help
I think you will struggle to get it replaced under warranty with a fat scratch, even if it didn't work at all, let alone a few issues that are (apparently) solved by updates.
Do you have any cctv at work? I'd be spitting mad and hunting for the culprit!
there is cctv but not in my department, and lots of people come in and out,
worst case scenario if o2 won't accept it back as faulty they'll just send it back as it is,
and if i'm lucky i'll get a replacement?
just been giving the screen a rub with some t cut and it seems to be helping with most of the scratch, there is just a 5 mm part that is deeper than the rest, do you think that would affect an exchange?
Maybe, you`ve got nothing to lose.....
Gotta be worth a try. Chances are they're only going to flash a new rom and ship it back anyway. Course, if you have insurance it COULD go missing....
insurance is what my work mate said, any recomendations for someone cheap but with full cover?
Just for the record, the random letters on typing and stuck messages thing probably won't be enough to get you a new device. These flaws are all over the place. HTC will tell you the 1.66 rom will solve those problems. And the 'not quite aligned screen' is also a thing that pops up here on a regular basis.
Hope you succeed.
Hello guys, sorry for hijacking this thread, but I have a very similar problem except without the scratched screen. The details are over here:
http://forum.xda-developers.com/showthread.php?t=627374
Basically, I sent it to HTC and it came back much worse than it was when I sent it to them. What can I do now? Send it back to HTC again or would O2 be better? Is there a way I can get a new phone?
Thx.
If you return it to O2, they'll courier out a new one and pick the "faulty" one up at the same time, so you would get a new phone straight away - they did this with my first HD2 which didn't recognise SIM cards.
What they do with the "faulty" one once it's couriered back is anyone's guess. You could be lucky and it just goes in a big faulty pile to be sent back to HTC. I would deny that it was scratched if they phone you up about it, but that's quite naughty.
Awesome, thanks elyl .
My phone isn't scratched in the first place. Hope it works out for the original poster too.
elyl said:
If you return it to O2, they'll courier out a new one and pick the "faulty" one up at the same time, so you would get a new phone straight away - they did this with my first HD2 which didn't recognise SIM cards.
What they do with the "faulty" one once it's couriered back is anyone's guess. You could be lucky and it just goes in a big faulty pile to be sent back to HTC. I would deny that it was scratched if they phone you up about it, but that's quite naughty.
Click to expand...
Click to collapse
what department at o2 did you use to get a courier exchange , what did you ask for and what problem did your phone have so that they exchanged it, cheers
sometimes the couriers themselves check out the goods if you are returning faulty handsets that have supposedly have no physical damage. ive had this happen to me a few times with my business units.
i would send it back to O2 anyway... if you have only had the handset for five days, explain that the screen is not "perfect". Its all about how you word it on the return form. Put down your other issues also.
This way when the courier turns up with your new handset and checks the goods and the return form (IF he has one) he will have no choice but to oblige.
stemoneymonkey said:
Has anybody had experience removing a screen scratch from their hd2?
i've only had mine for 5 days and its got a massive scratch on the screen, don't even know how it happened, i always keep my phones in a glasses baggy, my iphone is still mint after 18 months but today i was watching some youtube clips on my break and the screen was perfect, then put it on charge at work and when i came back to it it was really badly scratched, not sure if someone decided to have a look at it and dropped it while i wasn't there but needless to say i'm gutted, i was thinking of sending it back to o2 coz it has a few problems, random letters on typing and stuck messages, not sure if they'll accept it back even as faulty with this big scratch, any advice as to what o2 do with faulty phones? do they check them, bin them or fix them? it was bought over the phone btw, will they just write it off and send a new one because of the problems?
please help
Click to expand...
Click to collapse
Before I divulge this story I don't endorse this sort of thing.
My mate got the HD2 on an upgrade through O2, he sat on it within 24hrs and got a smudge on the screen, called them up and claimed there was a fault with the screen; which they then sent a brand new replacement. This promptly arrived and then by shear idiocy he managed to put it the through the washing machine the next day!
The device turns on but the back light has shorted, so you can see the GUI but only under strong light and it is basically unreadable. He will get insurance via O2 then claim next month saying he lost it. However the insurance does cost 10 pound a month; but still cheaper than 500...
azahoth said:
Before I divulge this story I don't endorse this sort of thing.
My mate got the HD2 on an upgrade through O2, he sat on it within 24hrs and got a smudge on the screen, called them up and claimed there was a fault with the screen; which they then sent a brand new replacement. This promptly arrived and then by shear idiocy he managed to put it the through the washing machine the next day!
The device turns on but the back light has shorted, so you can see the GUI but only under strong light and it is basically unreadable. He will get insurance via O2 then claim next month saying he lost it. However the insurance does cost 10 pound a month; but still cheaper than 500...
Click to expand...
Click to collapse
hmmmmm....
shady
but lol
Am I the only one who finds the people who break their phones and then try to weasel their way into a new, free handset annoying as hell?
My local HTC center used to offer courier exhanges for all HTC products, but not anymore. I called 'em up the other day to get my phone exchanged and they told me they no longer do it because people were abusing the service.
novaci said:
Am I the only one who finds the people who break their phones and then try to weasel their way into a new, free handset annoying as hell?
My local HTC center used to offer courier exhanges for all HTC products, but not anymore. I called 'em up the other day to get my phone exchanged and they told me they no longer do it because people were abusing the service.
Click to expand...
Click to collapse
no... you are not the only one who finds unscrupulous antics extremely irritating.
however,... some of the stories i hear are so ridiculous that all you can do is laugh.
the irony of it is, that when i ordered the phone it went through ok and the money came off my card, then i got a text a few hours after the order, saying they were out of stock, i rang a few days later to see when they expected fresh stock and the girl i spoke to re ordered it for me, 2 days later 2 phones arrived at my house delivered as one shipment, i could have sold one phone but being honest i rang o2 and explained they'd made a mistake, i sent one phone back the next morning,
my phone also has the landscape/portrait problems in internet explorer and calender apps, where if i open in portrait and switch to landscape the screen flicks back and forth fast until i pull the battery, i planned to send it for an exchange anyway as my mate who has one at work has none of my phones problems, its just my luck it got scratched
Hi
My imagio Start and back keys are stuck!!!
anyone else with the same problem!!!
Stuck Buttons
This is an issue with the Imagio. The only real fix is to have VZ send a replacement.
There has been a discusion on it here at PPC
http://forum.ppcgeeks.com/showthread.php?t=99190
And, if you look on the VZ forums there are more people talking about this.
mally2 said:
Hi
My imagio Start and back keys are stuck!!!
anyone else with the same problem!!!
Click to expand...
Click to collapse
yeah- like the guy said- a whole thread dedicated to the subject. and then you find out that even though you pay for insurance instead of getting a new phone they send you someone else's old phone that was broke and they fixed for you. nice. when my end button got stuck down i ended up ripping it off and fooling with it until it unstuck. had to use a little adhesive (totally lame) to make the cover stay on the actual button. definitely does not work as good. after that i started looking into all the ways i could to avoid using those buttons.
xda shutdown.
volume app's.
etc.
Mine stuck within the first 30 days so I made them give me another brand new one. They tried the certified like new thing with me but I wouldn't accept that. It did take a fair amount of *****ing on my part before they gave in.
Why would I pay for something new that doesn't last a month and accept a refurb?
So my point is, if your phone breaks soon after you bought it, don't accept anything less.
Also, I'm on my 3rd one. Verizon's policy after the 3rd one within a year is to get you into something different that's new and of "equal value" if you want. However, they will not openly tell you that unless you insist on it.
I'm on #2 and I am tossed between using the buttons as little as possible or as much as possible.
Added to Wiki
Hi guys, have just referenced this issue and thread in the Wiki. Hopefully some more travellers will find the info and offer some assistance.
freakin buttons
My wife and I both have Imagios. I have had mine replaced once already the buttons on the replacemnet are stuck and a new one is on the way. The buttons on my wife's are now stuck and she has a replacement on the way.
Verizon is telling me that they no longer let you get a different phone after 3 replacements. I would yell and complain, but what phone do they have thats better?
Add me to the list. Windows button decided to get stuck last night. I will say that it was particularly cold (36F) and I had been outside for some time, thus making the device fairly cold. When I depressed the button, I noticed that it was hesitant to move, then made an quiet yet audible *click* and that was that. I have a feeling that the defect lies in the membrane beneath the button and when exposed to cold, it becomes inflexible and cracks. I'm debating whether to actually go to the VZW store or call the customer service. If I actually go to the store, will they likely give me a new device (if stocked) or do they have refurbs in the store? So long as the refurb is in brand-new condition, it doesn't matter to me as I have a feeling this will just happen again. While I love this phone, I'm hoping warmer days will make this a non-issue. In any case, it's a bit of a bummer when virtually every day I have impromptu debates with a droid owner about who's phone is better. Last night, I lost.
gilbenl said:
Add me to the list. Windows button decided to get stuck last night. I will say that it was particularly cold (36F) and I had been outside for some time, thus making the device fairly cold. When I depressed the button, I noticed that it was hesitant to move, then made an quiet yet audible *click* and that was that. I have a feeling that the defect lies in the membrane beneath the button and when exposed to cold, it becomes inflexible and cracks. I'm debating whether to actually go to the VZW store or call the customer service. If I actually go to the store, will they likely give me a new device (if stocked) or do they have refurbs in the store? So long as the refurb is in brand-new condition, it doesn't matter to me as I have a feeling this will just happen again. While I love this phone, I'm hoping warmer days will make this a non-issue. In any case, it's a bit of a bummer when virtually every day I have impromptu debates with a droid owner about who's phone is better. Last night, I lost.
Click to expand...
Click to collapse
I am with you on the debate. I want to yell at Verizon to make them let me get out of this phone, but I wouldn't know what to get. I actually like this phone a lot. I like that I can goof around with it and possibly get android on it in the future.
mikebbass said:
I am with you on the debate. I want to yell at Verizon to make them let me get out of this phone, but I wouldn't know what to get. I actually like this phone a lot. I like that I can goof around with it and possibly get android on it in the future.
Click to expand...
Click to collapse
would be like able to get replacement buttons on ebay.... so i can fix them myself... LOL i cant send it back to verizon i live in india!!! sis gave me this phone as a gift
mally2 said:
would be like able to get replacement buttons on ebay.... so i can fix them myself... LOL i cant send it back to verizon i live in india!!! sis gave me this phone as a gift
Click to expand...
Click to collapse
any info
can i get replacemnt on ebay
mally2 said:
any info
can i get replacemnt on ebay
Click to expand...
Click to collapse
**** my send key is now stuck,..... though it works on pressure!!! damn!!!!! can i get replacement keys anywhre
If you have proof of purchase (IE original packaging,maybe a receipt), it may be worthwhile to contact HTC directly. I would assume that the phone was purchased w/o a plan and/or you're not a current VZW customer anyway. I would assume then that any defect/warranty issues would default to the manufacturer. I believe HTC has a 90-day warranty.
Hi
i tried conatcting local HTC india ,.,.,. they cant help.... can i get replacement on ebay or anywhere ... plssss its urgent
stuck buttons avoidance
I have a solution that seems to have ensured I don't have this problem. I placed a screen protector from my mp3 player across the buttons (since most screen protectors for the imagio only cover just the screen itself), and then using an xacto knife i carefully cut the excess mp3-screen protector around the outside edge of the send and end button and along the bottom of all the buttons such that the remaining film secures all the buttons together.
This seems to have some effect in stabilizing the buttons and making sure nothing snags on them or prys on them and it seems to keep my phone from having the problem reported here. I've had mine on for at least 3 months and not a single button problem.
yatman60 said:
I have a solution that seems to have ensured I don't have this problem. I placed a screen protector from my mp3 player across the buttons (since most screen protectors for the imagio only cover just the screen itself), and then using an xacto knife i carefully cut the excess mp3-screen protector around the outside edge of the send and end button and along the bottom of all the buttons such that the remaining film secures all the buttons together.
This seems to have some effect in stabilizing the buttons and making sure nothing snags on them or prys on them and it seems to keep my phone from having the problem reported here. I've had mine on for at least 3 months and not a single button problem.
Click to expand...
Click to collapse
Hi
well thats great!!! not sure what i can do now unless i get replacement buttons on ebay or any online stores
What exactly did HTC say?...They warranty these phones for one year, and they were released in october, so its not out of their hardware warranty period.
Is the ESN on this phone valid? Something isn't adding up here.
gilbenl said:
What exactly did HTC say?...They warranty these phones for one year, and they were released in october, so its not out of their hardware warranty period.
Is the ESN on this phone valid? Something isn't adding up here.
Click to expand...
Click to collapse
Hi
The problem is i got the phone from my sister who lives in US.... i live in INDIA!!! bangalore to be precise!!! So HTC say they wont help.... my sis will be back after 6 months... LOL
Ps whats ESN... is tht the IMEI!!!! well its GSM unlocked thats as far as i know
Here's an idea: Call HTC USA and pretend you're wherever your sister lives in the US. Explain the issue (leaving out the bought as gift, sent to india part) and then when they say they'll fix it (which, if the phone isn't stolen or otherwise they will) send it to your sis in the US and have her send it to HTC from a US address. I'm sure with the large number of questionable phones floating around india/asia they're hesitant to replace it. When in doubt, lie. You purchased a product and you deserve coverage. Don't let their resistance stop you; you're certainly not doing anything illegal, simply circumventing their "security" measures.
Spam taken care of, not linking to topic to help him spread his 'cause'.
I am now a member of the "I dropped my damn phone" club. Landed face down right on top of a piece of gravel.
I have searched for and found a few sources for reasonably priced digitizers/screens and have a few concerns. I've read here and a few other places that the ones we find as consumers may be rejects from HTC. Several forums mention light leaking from the lower buttons (home/menu/back/search) and response issues.
Anyone done a replacement and found these issues? If you are satisfied with the replacement, care to share your source?
Weird that you mentioned light leaks... my first Aria had small pin hole dots beside the search button and under the menu button... drove me nuts in low light areas.
As far as the replacement screen... I dropped my phone 3 weeks ago, and got a replacement in the mail the next day from ATT. The insurance is worth it.
Good luck!
Sent from my Liberty using XDA App
jbizz said:
As far as the replacement screen... I dropped my phone 3 weeks ago, and got a replacement in the mail the next day from ATT. The insurance is worth it.
Click to expand...
Click to collapse
What did you tell ATT? I tried calling in to get my phone replaced. The mistake I made was adding the insurance after I dropped it, so they were not able to help me out. It happened last month. I read through ATT, they will not replace the phone if you dropped it accidentally, and the cracked screen is not preventing it from functioning properly. I want to call again and say I just dropped it so I could get a replacement. Any incite on what to say?
I got sooo lucky...well, I should find out by Tuesday. I called AT&T to see about having their repair place do the screen replacement. They advised me that I had purchased insurance and all would be taken care of (relieved/surprised). They transferred me to the repair place and they said I didn't have insurance. Got transferred back to customer service they said they screwed up when the told me that I had insurance. You bet they screwed up...long story short, they confessed that they "misled and misinformed me" and that all would be taken care of. They entered the insurance purchase as of day 1 and all I have to pay is the deductable. New phone shipping overnight (no extra charge) and they don't want the old one.
I'm still going to replace the digitizer, keeping it for me, my wife shall get the new one for Christmas!
One key factor in the negotiation is that they misled me and that I was about to go buy her a new android device anyway. Their misleading and misinformation encouraged me to consider a different device from a different carrier. That is what made them "correct their mistake" and "take care of me". I got lucky. As long as the new device makes it to my door!
I just told them my phone took a fall for the worse, explained to them the digitizer still worked, and that the screen was just really shattered! The were like okay, we will get you one out today.
Wont replace it if you "accidentally" drop it? WTF?
Sent from my Liberty using XDA App
Wow, it did not even take 5 minutes. I just called and told them I dropped it, and so I should be expecting a replacement in the 2 business days. thanks jbizz
Duckread -nice story, I do not recall them asking me if to ship out the cracked phone. hope i do get to keep it though
Yeah, you need to send the busted phone back... I sent mine back rooted! Oops! Hahah
Sent from my Liberty using XDA App
i dropped mine,and i had to fill out some form and get it notarized, anyone else have to do this?
I have only been using this phone for about a week. has anyone has this problem and send it to htc to repair? does this cover under warranty??
This was a huge issue with my MT3G Slide. If I remember correctly, it is a warranty issue. You can send it to HTC or (not sure) I think T-Mobile will replace it. The problem is with the glue that holds the digitizer to the screen, it's crap.
Also, when you get your new phone go into a dark room and check for light leaks. Probably under the top shell so open the keyboard and look on the back side of the screen.
i have had my desire z for nearly 2 months now, no dust yet
I was in your spot a few weeks ago. Dust just magically accumulated under the screen one night. A few days later it bugged me so much I called T-mobile, explained that there is dust underneath the screen and that there is no physical damage on the phone. They sent out a replacement that night and I got it 3 days later. No issues no cost to me free shipping both ways.
They did this for me on a used phone I brought in too, so I'm sure there would be no issue getting yours replaced if its new especially.
chrisyeung88 said:
I have only been using this phone for about a week. has anyone has this problem and send it to htc to repair? does this cover under warranty??
Click to expand...
Click to collapse
I had the same issue caused by the screen not being aligned properly with the casing which left a 1mm gap between the the screen and casing allowing dust and fluff to seep through. It's a manufacturing fault so just send it back to htc. If you're rooted, best to unroot first, you don't want to give them any ammunition;, )
Stea1thmode said:
I had the same issue caused by the screen not being aligned properly with the casing which left a 1mm gap between the the screen and casing allowing dust and fluff to seep through. It's a manufacturing fault so just send it back to htc. If you're rooted, best to unroot first, you don't want to give them any ammunition;, )
Click to expand...
Click to collapse
did htc charge you? what is the procedure to take it back? and price for the courier?
chrisyeung88 said:
did htc charge you? what is the procedure to take it back? and price for the courier?
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It's covered on warranty, you don't have to pay for anything, best to contact htc via email to keep a paper trail on things. They will send out a courier to pick up your phone, it's only a simple procedure so it shouldn't take long.
Stea1thmode said:
It's covered on warranty, you don't have to pay for anything, best to contact htc via email to keep a paper trail on things. They will send out a courier to pick up your phone, it's only a simple procedure so it shouldn't take long.
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when i contact htc.... they said "At that stage the choice is given to either go ahead with the repair or have the phone returned. To have the phone returned a fee of approximately £20 for courier costs and the evaluation is applicable." which makes me slightly confused
you still have dust problem after the fix?
Had my g2 for like 4 month no dust. That's good am with T-mobile. They will replace your phone even if you have the the smallest problem.
Sent from my HTC Vision using XDA App
chrisyeung88 said:
when i contact htc.... they said "At that stage the choice is given to either go ahead with the repair or have the phone returned. To have the phone returned a fee of approximately £20 for courier costs and the evaluation is applicable." which makes me slightly confused
you still have dust problem after the fix?
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I'm slightly confused myself, the way I interpret your text is that after evaluation should you decide not to have your phone repaired then they will charge you for courier costs to have your phone returned to you. Like I said previously it should be covered by warranty so you won't have to pay a penny.
After repair, the dust problem is soughted.
Depending on how bad the dust is...take your phone and repeatedly, but lightly tap it on a table...the dust particle will eventually, make it to the edge of the screen and get "stuck there" and you won't be able to see it anymore. At least, most of the time, it will.
verkion
Dust problem does get worse..... only time I am free enough to let htc collect my phone is easter....
Mm... I will try the tap method.......
Sent from my HTC Vision using XDA App
What a bummer, that's a long wait. Just so that you're aware it doesn't have to be your home address, you can use friends, family, work etc. address. The courier can just pick up/drop off even when you're not there.
Stea1thmode said:
What a bummer, that's a long wait. Just so that you're aware it doesn't have to be your home address, you can use friends, family, work etc. address. The courier can just pick up/drop off even when you're not there.
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oo how?? as currently im living on student accommodation. don't really know how can i let them pick up. and prefer not to drop off bk at the accommodation office too
Have had my G2 since release and no dust yet
tried the tap method... but nothing happen..... dust is getting closer to centre now... as more dust gets in
I don't know if this thread is still alive, i hope it is.
Well, I got my G2 just about a couple of weeks ago. Got it off kijiji, cuz the gentleman who sold it to me told me that it has warranty till september 2011, i decided to buy it. It still does have warranty. It has got 2 problems, 1 with battery, the phone is s-off, rooted, and modded with CM Nightly RC1, and the battery just runs out very quickly, i have to charge the phone atleast twice a day. and 2nd is with he screen, it has got dust underneath, on right hand top corner, so i decided to call htc directly and find out if i can send the phone off for repair, and if i could get a replacement battery.
The girl on the other side was nice enough that she is sending me a new battery, so one problem will be solved, then I asked her if i can send the phone back to them to get it fixed.
I am actually worried about 2 things. One is how do I put the stock rom back on the phone? I am not a great modder and don't really know(i think little bit research will help, as i found this thread after search) and two is i am really afraid of htc charging me for something i might not have done. such as liquid damage. physically the phone looks great. no scratches or any sort of physical dent marks. but liquid damage is something really scares me out.
what should I do?
I need some advise from my fellow xda folks... Please help me out...
As far as i know, if you grab the official firmware from bell, (i assume bell because you said kijiji and that is normally canadian), load that up and make sure your recovery is stock, htc will not even know if you had a custom rom in it.
As for the water damage, there is usually a small white sticker where the battery usually sits. This sticker changes colour if it is exposed to excessive moisture. If this sticker is still white, then you are fine.
Sent from my HTC Vision using XDA App
Athrun88 said:
As far as i know, if you grab the official firmware from bell, (i assume bell because you said kijiji and that is normally canadian), load that up and make sure your recovery is stock, htc will not even know if you had a custom rom in it.
As for the water damage, there is usually a small white sticker where the battery usually sits. This sticker changes colour if it is exposed to excessive moisture. If this sticker is still white, then you are fine.
Sent from my HTC Vision using XDA App
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Not actually, i got the G2 off kijiji, the tmobile version which i use for my wind mobile sim card.
I called htc directly and the girl on the other side said the phone is fixable being in canada but i m just curious and concern about the charges they might apply to fix this... i asked her specifically that if i m in canada are you sure there will be no charge for me to pay? she said, we will require your credit card which has at least a dollar value on it, just for security(which i thought is weird as i have N1 i had to sent out for repair and they didn't ask for my credit card info... i asked her and she said N1 and G2 are two different cases handled by two different operational teams, they don't require info for N1 as its a Google phone, while G2 is sold by tmobile, my cc info they will use in case if there is any liquid or physical damage and i will have to pay for at least shipment back which is $35)
regarding the sticker, i can see a small white rounded sticker underneath the battery which is fairly white so far... i assume that's the one and doesn't look like it has changed color significantly, but I am still afraid - i think i might color blind... lol... i had a problem before with rogers bb bold, where i sent the phone in for repair and they said it has got liquid damage as the sticker has turned blue and i had to pay $250 for it...
That's the reason I need suggesions from ya'll people... how can I make sure my phone is damage free and can get the dust problem fixed?
i am really scared and totally confused...
creativedevil said:
Not actually, i got the G2 off kijiji, the tmobile version which i use for my wind mobile sim card.
I called htc directly and the girl on the other side said the phone is fixable being in canada but i m just curious and concern about the charges they might apply to fix this... i asked her specifically that if i m in canada are you sure there will be no charge for me to pay? she said, we will require your credit card which has at least a dollar value on it, just for security(which i thought is weird as i have N1 i had to sent out for repair and they didn't ask for my credit card info... i asked her and she said N1 and G2 are two different cases handled by two different operational teams, they don't require info for N1 as its a Google phone, while G2 is sold by tmobile, my cc info they will use in case if there is any liquid or physical damage and i will have to pay for at least shipment back which is $35)
regarding the sticker, i can see a small white rounded sticker underneath the battery which is fairly white so far... i assume that's the one and doesn't look like it has changed color significantly, but I am still afraid - i think i might color blind... lol... i had a problem before with rogers bb bold, where i sent the phone in for repair and they said it has got liquid damage as the sticker has turned blue and i had to pay $250 for it...
That's the reason I need suggesions from ya'll people... how can I make sure my phone is damage free and can get the dust problem fixed?
i am really scared and totally confused...
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Ahh, just wanted to clarify since I didn't see any of the T-Mobile versions on Kijiji when I did my shopping.. If that's the case and you have the G2, then you should be able to pop by the T-Mobile site and grab the stock ROM off them. I also saw a list of stock roms somewhere on this site for the DZ/G2.
If the water sticker is whitish, then it's still good. As long as it's not red/pink or blue, those would be a sure sign of water damage.
The only reason why they would need a credit card, in my opinion, is for any unexpected charges that they would apply to it in the case of a necessary repair that is not covered under warranty. But other than that, I wouldn't know why else.
I hope you get it sorted out.
Regards.
so i decided to buy a nexus 7 and ordered one through google play store, amazingly recieved mine in 2 days, when i recieved box it had 2 seals on each side and one of each was cut open and other was on top as shown clearly in pics attached, well i started using it, and next day i opened the back of tab and to my surprise the seal sticker on the screws were tempered already as the screwdrver had been used to opem the screws, that really made me feel screwed, i paid for a brand new unit and what i got is a refurbished unit, wtf google i called them and talked to representative when i told him about seals on screws he put me on hold for good 10 minutes and came back telling me i talked to my 2 supervisors and they say we do not ship refurbished unit we even send replacement units in warrenty as new not refurbished then i insisted again and he put me on hold again came back again telling me i talked to my supervisor and he told me that opening back voids the warrenty i said it pops off i did not unscrew anything he said it still voids warrenty i said ok lets just forget about if i popped back off say i id not do that please explain me the 2 seals on box one of which is cut open, then he ws like it might have been opened to check the screen issues we had in past, i was like no im not satisfied jjust gimme email address so i can send you pics and show you what i am trying to tell you, so he sent me email and i sent him these pics and waiting to see what they say. only reason im pissed is that i paid full price for a brand new unit and what i get is a refurbished unit wtf.. lets see what happens now, anyone else experienced same?
for some people it doesnt matter, but for me it is a concern...
I agree with you. You paid for a new N7 not a refurbished one! If I got that unit, it would have gone straight back. To start with, it has been sent back for a reason, more than likely screen lift. Possibly other faults with it.
I did read somewhere on here that open the back does not void the warranty because it's meant to be easily accessible, as long as you don't mess around with any of the internals.
Even if they don't want to replace it, you should at least get some money off. It's not your fault that someone has tightened the screws up......
Send it back....
Sent from my Nexus 7 using Tapatalk 2
Send it back and get one from a store. Mines was a C80 batch and had a different box (easy to open) with only one seal:
First thing I checked was to make sure the seal is intact, before I purchased the tablet.
Also, why did you had to tell them about screws and other things? The discussion should of stopped right at the multiple scotch tapes. Personally, I would've not opened the box. Now, they will probably charge you a stocking fee because of that or not even refund it saying that you opened the case heh. They are in panic mode due to fairly high number of returned tablets, so I guess they don't like to hear "I want an exchange/refund."
Yes, they do rework the affected units and resell them as new. If you're not happy then return it. The latest one I bought was obviously a rework since it had fingerprints all over but since it didn't have, bad pixels, etc. I kept it.
Yes, I get those too. The seal is different, when I peel it off I can clearly see the original transparent seal under it. Opened the back cover, warranty sticker on the screw is there untouch. Also, there's some finger print mark on the copper shield.
If this is reworked unit then I can say they still failed at it because mine has obvious screen lift. I fixed the screen with super glue and all is fine. But got to say that even their rework team is not competent enough. Wtf Asus?
Sent from my Nexus 7
So let me get this straight, you're complaining about some box and tape or seals but have a perfectly good N7 with no flaws or screen lift? Just be happy you have a good until.
Sent from my SPH-L710 using xda premium
shook187 said:
So let me get this straight, you're complaining about some box and tape or seals but have a perfectly good N7 with no flaws or screen lift? Just be happy you have a good until.
Sent from my SPH-L710 using xda premium
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That's exactly what I'm saying.
They can't resell used products and label them as new. That's a huge FTC violation. The reason they repackaged them is to attempt to fix the screen lift, whether it worked or not, you decide, but if you're wondering. Then that's why.
Sent from my Nexus S 4G using xda app-developers app
well the most ridiculous art is that after waiting for 2 days to hear back from google i contacted them again today and as soon as i started that i emailed you 2 days ago and have not heard back since, he was like yes i see you sent email and just 5 minutes ago your mail was picked and being worked on so just give it some time and you will see response i said ok fine ill give it 24 more hours, lets see what they say, i checked my unit is c60 so i definitely recieved an old reworked unit after paying full brand new price.... i definitely want a replacement unit mr.google and this time you better send me a new unit... i did read about screen lifts and then noticed a little screen lift on left side of screen it is lifted up from the frame but the right side is fine, i ushed it and it went back in but after an hour or so its back up... so this definitely is a reworked unit which was a total fail...
TECK said:
Send it back and get one from a store. Mines was a C80 batch and had a different box (easy to open) with only one seal:
First thing I checked was to make sure the seal is intact, before I purchased the tablet.
Also, why did you had to tell them about screws and other things? The discussion should of stopped right at the multiple scotch tapes. Personally, I would've not opened the box. Now, they will probably charge you a stocking fee because of that or not even refund it saying that you opened the case heh. They are in panic mode due to fairly high number of returned tablets, so I guess they don't like to hear "I want an exchange/refund."
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well my unit is c60 batch i checked. so i havent heard back from google yet total of 4 days now very lousy google service to catchup with customer`s complaints. i will try my best to return it without having to pay restocking fee. will never buy again from google, i would rather pay little extra and buy from store for peace of mind.