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Hey everyone.
I've had my phone for about two weeks, its been in a rubber case since undoing. I removed the case today to clean the screen and found these 3 cracks in the side of the case. What should I do? I've been very careful with the phone, its never been dropped.
Thanks in advance for any advice!
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**Update**
Alright, after much back order and delay, I got my replacement Evo over the weekend, free of charge (it was past my 30 day return). Its a hw Rev 3 Nova just like my last one too. Im glad Sprint did the right thing, maybe knowing this will help others with the same problem.
On a side note, the nice lady that was helping me was taking a long time to port my number over to the new phone. I asked her if everything was alright, and she smiled and replied "Yes, the phone activated just fine. Now Im downloading the new android update for you." ahhhhhh! I kindly asked her to stop ASAP and told her I would apply it later. That would have been aweful, stuck with an unrooted froyo.
Anyways, just thought Id share. Good luck to the rest of you having this problem!
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If it has never been dropped or abused, I'd suggest returning it. There's no reason the plastic should be cracking on its own. If anything, something went wrong with the way yours was manufactured.
The cracks are at equal parts down the side of the phone, and then theres an extra one. I have been super careful with this phone, its not been dropped, nor does it have a single scratch of any type on it anywhere. It's in mint condition.
Has anyone else had said problems?
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Here ya go, read my thread over at PPCGeeks. I'm biofall, btw
http://forum.ppcgeeks.com/showthread.php?t=127843
How did you get banned on that forum? Just curious..
Anyone else having this problem? Will the Sprint store exchange my phone because of this?
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So I went to try out slacker on my phone which is two weeks old now ever droppd, never been wet and I found out the headphone jack does not work??? Anyone else having this problem if so I will assume its a software problem before going to sprint..... let's hope the epics are not faulty and pulled in three months like the moments which they are finally admiting to people where ****
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Mine has worked perfectly from day one
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My headphone jack has also worked perfectly from day one.
If the audio isn't going through the headphone jack when you plug in the headphones (as in still coming out of the speaker) then you have a faulty epic.
Sprint will replace it if you are under the 1month warranty.
from a epic Galaxy far, far away.
Have not had time to take it in but yea thi one has some major problems the proxcimity sensors are ****ed too I have to tap on them repetedly to make my screen turn back on while in a call sucks cause I rooted this thing and got rid of all the fat no I have to do it again
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no proximity sensor issues or headphone jack issues here.
When I got my evo on launch day I couldn't get the head phones to work. I found out for done reason there was a pace of plastic blocking the hack grok going all the easy down. I forced the jack and it worked. So weigh I gory my epic I just forced to jack all the way in cause of the evo. I haven't had any head phone issues
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Got my new phone today seems to be working better I had a bad one for sure couple things on the new one work that where not working on the old one. The proximity sensor works normal and so does the head phone jack, also I notice that the soft keys stay on when I'm doing stuff not like the old where they would flash all the time on and off. So I just need to root it and ill be happy again. While I was at bestbuy I had them put a zaggs screen protector on the new one for me which btw was free since the one dude there kept ignoring me and taking care of other customers that where behind me when I got there. Anyone have a rom that they would reccomend? I never got one on the old epic cause **** was all messed up.
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grimproductions said:
Got my new phone today seems to be working better I had a bad one for sure couple things on the new one work that where not working on the old one. The proximity sensor works normal and so does the head phone jack, also I notice that the soft keys stay on when I'm doing stuff not like the old where they would flash all the time on and off. So I just need to root it and ill be happy again. While I was at bestbuy I had them put a zaggs screen protector on the new one for me which btw was free since the one dude there kept ignoring me and taking care of other customers that where behind me when I got there. Anyone have a rom that they would reccomend? I never got one on the old epic cause **** was all messed up.
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The Syndicate rom from ACS
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Will try it out. Wish we had a 2.2 rom out though, full flash support would be great
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So i got the new one rooted with clockworksmod but when trying to install a custom rom it fails like my last one...? I am using the rom manager from the market and it shows that I have clockworks mod installed but it fails saying it can not find the whole update signature, my old one was doing that crap too. What is wrong here am i doing something wrong? It also does this every time i boot to the recovery console.
grimproductions said:
So i got the new one rooted with clockworksmod but when trying to install a custom rom it fails like my last one...? I am using the rom manager from the market and it shows that I have clockworks mod installed but it fails saying it can not find the whole update signature, my old one was doing that crap too. What is wrong here am i doing something wrong? It also does this every time i boot to the recovery console.
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The ROM Manager install method doesn't work very well. Download the One Click Clockwork flasher, and run the run-try-first.bat. This should install Clockwork directly to where it needs to be, and let you boot straight to it with Vol Down + Camera + Power when the phone's off.
Found a funny problem while texting if you type hahahahaha really fast it will raise your volume rofl
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Any one else have problems downloading picture messages?
sent from my emotionless samsung epic
grimproductions said:
Any one else have problems downloading picture messages?
sent from my emotionless samsung epic
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What's this have to do with this thread?
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Asking questions.... problem with that? Why clutter up the forum with more questions when I already have a thread started where I have asked a few thing intial problem was the headphone jack now I have realized more flaws and wondering if anyone ele has the same issues. Sorry for knowing the right way on using a forum.... guess ill be like every other noob and make hundreds of threads instead of one more clutter the better right?
sent from my emotionless samsung epic
grimproductions said:
Asking questions.... problem with that? Why clutter up the forum with more questions when I already have a thread started where I have asked a few thing intial problem was the headphone jack now I have realized more flaws and wondering if anyone ele has the same issues. Sorry for knowing the right way on using a forum.... guess ill be like every other noob and make hundreds of threads instead of one more clutter the better right?
sent from my emotionless samsung epic
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No need to get offensive but the subject could have been changed to reflect the new changes and telling us exactly what your running would help diagnos the problem
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The problems with picture msgs may happen if you're on wifi. Can't publicly access sprints mms server so you need to connect via 3g/4g
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neutral said:
The problems with picture msgs may happen if you're on wifi. Can't publicly access sprints mms server so you need to connect via 3g/4g
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^ this 10char
NeonMonster said:
If the audio isn't going through the headphone jack when you plug in the headphones (as in still coming out of the speaker) then you have a faulty epic.
Sprint will replace it if you are under the 1month warranty.
from a epic Galaxy far, far away.
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Sprint warrants the phone for one year, not one month. any problem in the first month gets you a new in box at any Sprint store because they don't want you to cancel, but that is not their warranty, which is one year from firs activation. Warranty without insurance service is given free for purchases before Oct 25, and is $35 for purchases after Oct 25.
Also some makes/models of phones have less robust physical parts. They would have run the 3.5 mm jack through at least 1000 cycles and established some failure rate. But who knows. certain Palm models had widespread failures of 3.5 jacks. It is too early to tell if the jacks on the galaxies hava problem. One would need to see who they are doing among people who use headphones 5 times a day after six months to a year.
Its stupid though my hero has two blow speakers and a dead trackball they say to warrenty it I need to go through htc now? Its stupid they already have ****ty customer service why are they making it worse? Sorry didnthave time to update the thread name this is my first non htc adroid phone and I know with all the data lock problems the moment has that samsung has some major hardware issues
sent from my emotionless samsung epic
Atrix #1 - wifi wouldn't stay on. Return to store.
Atrix #2 - blown speaker. Warranty replaced.
Atrix #3 - display won't come on but I can still unlock and click programs and they open. WiFi is buggy as hell and phone constantly loses wifi and microcell connection.
Atrix #4 - you better work or I go all crazy and beat some moto employees.
Just felt like sharing...
Sent from my MB860 using XDA App
I get my atrix in 9 hours, hope I don't have any of those problems
So I says to her I says....Get to tha chopper!!!
Sometimes you just have some bad luck. I have had problems with phones other people have loved and never had issues with. That's electronics for you.
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Made2Last said:
Sometimes you just have some bad luck. I have had problems with phones other people have loved and never had issues with. That's electronics for you.
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Maybe I am just too picky, but when I buy something I expect the damned thing to work. I am near ready to just say give me a different phone. I am tired of it not working.
For the record though, I love my Atrix. The only accessory I do not own so far is the lap top dock which I just can't justify the cost yet when I have so many other computers already.
Squeaky wheel gets the grease though I guess.
Did you get each of them from the same location? Did you record the serial numbers by chance.
Some people seem to be having quite a lot of trouble while others are not, so maybe there is a bad batch out there. It would be nice to be able to identify it.
Sounds like my Samsung Galaxy S days.
Ugh, painful.
Man_of_Leisure said:
Did you get each of them from the same location? Did you record the serial numbers by chance.
Some people seem to be having quite a lot of trouble while others are not, so maybe there is a bad batch out there. It would be nice to be able to identify it.
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No, only the current one and the new one are from tge warranty department. I will write the information for the last three as i will have all of the info and will see if there are any correlations.
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I need to call warranty and get my phone changed out, the power button doest work all the time and the wifi ****s out. I'm hoping that this won'tbe a repeat of my Captivate, I went through 6 of them due to random rebooting.
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I am also waiting for my second atrix The first one had network issues
Enviado desde mi MB860 usando XDA Premium App
I just had to call for a replacement today. I have the phantom ghost finger issue where the touch screen will go bezerk. So frustrating!
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Wow, I must be really lucky because mine has been absolutely flawless. The microphone is on the weaker side, but that seems to be a characteristic of this model.
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I am just as lucky as you are. 3 Phones later:
#1: Flawless, fast, perfect, no lag no glitch no hangup. Purchased the day the phone came out. 1 Month and 2 weeks later...I went to check a text message and it never turned on again (tried everything). I miss that perfect phone, it was too perfect it probably killed itself.
#2: They sent me a used/refurbished/barely touched phone...I don't care what you call it. It would glitch and randomly restart a lot, the LED notification would blink when I had no messages, emails, etc. The unlock slider would move and freeze for a few long seconds before unlocking the phone.
#3: I am currently using this phone. It works well enough for me not to send it back for yet ANOTHER used/refurbished/barely touched phone. The camera app likes to not work when I need it the most and my LED light app does the same thing, it likes to disappear or not work. I re-installed these apps but same thing. Its probably just Android. The phone, while fast, does not seem as fast as my 1st phone. It has its hangups and issues but not enough for me to bother. Hopefully not a hardware issue.
And I am 90% positive that if I need a 4th phone, even after the first 3, they still will not just give me a new one.
Hi. My screen has a touch imput free area on the top part of it. It is about a half inch, just bellow the notiffication bar. My phone is rooted, and i have hotspot enabled. Other than that is stock.
Plrase advise me as to what i can do. If there is nothig i can do, is my warranty voided because root? Who should i contact for warranty? Att or motorola?
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Which method did you root your phone with?...
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I dont remember. I was rooted, and than updated my phone to the latest moto release. Lost root and than i had to flash somethig to get root back and than to unlock the hotspot app.
This was about 2 or 3 months back. All was ok till about a month ago, when i dropped the phone to the floor. Noticed the screen issue shortly after. Not sure if the drop caused this tho. There are no scratches on the screen, and it had a silicone case on it.
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Anyone?
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Bump...
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Is my warranty voided because of root or not? If not, than who do i contact? Att or motorola?
No help? Anyone?
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do you think the problem came from dropping your phone or were you messing with something on your phone? and yes your warrentty is voided, but you could get your own new screen on ebay for like 30 buxs and fix it yourself
Not sure if the drop caused it. Maybe. I noticed the pb soon after. I didn't mees with the phone, other than rooting and enaibeling hotspot.
The screen on ebay, is it the same as the stock one? Same quality?
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Try a advanced restore of pds.img from the cwm only to see if that fixes your problem.. Thats if you did backup from cwm..
No, i didn't back up anything. Just rooted. I barely mannaged to do that.
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My phone had the same thing and I sbf'd back to 1.26 and took it back no problems. Mine was also unlocked.
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I also have that problem, the problem is with the touchscreen not the software. At first, the touchscreen will not work for sometime you'll need to turn the screen off and on again. The problem will start more frequent. Then, the touchscreen on some part of the screen will not work at all. Only to fix is to call ATT for a repair. But, I live in Thailand and I brought mine at US. So, it not worth sending it back. I buy the touchscreen off ebay for $60 and change it myself. Working great now.
Pretty cheap on ebay, some for $40. My screen started acting the exact same way. I honestly believe it's heat damage. I remember reading that there are layers of the glass that are glued together. Extreme heat could cause the layers to come apart enough that sections of the screen are unusable.
My screen is exactly as the OP said, about a half-inch from the bar at the top. I noticed it soon after I started mounting the phone in my car near the top of the windshield where it could get some steady sunlight (obviously I didn't realize it was doing that until I noticed this problem).
I just ordered my replacement off ebay and will give it a shot. It's worth $40 if it'll let me use my phone properly again and hold off having to get a new phone prior to my upgrade price kicking in.
Hopefully installation won't be too hard. Good luck to the rest of ya!
This happen to my boyfriend's phone recently as well. I posted everywhere trying to find a solution but no one could help. It started to get worse after about a week or so where another section, towards the bottom of the screen, became unresponsive as well. My boyfriend finally called Motorola and sent it in for repair. We don't have ATT's insurance so we didn't try that way. Anyways, he's suppose to receive the phone this Monday...we'll see if it's fixed.
ulkesh said:
Pretty cheap on ebay, some for $40. My screen started acting the exact same way. I honestly believe it's heat damage. I remember reading that there are layers of the glass that are glued together. Extreme heat could cause the layers to come apart enough that sections of the screen are unusable.
My screen is exactly as the OP said, about a half-inch from the bar at the top. I noticed it soon after I started mounting the phone in my car near the top of the windshield where it could get some steady sunlight (obviously I didn't realize it was doing that until I noticed this problem).
I just ordered my replacement off ebay and will give it a shot. It's worth $40 if it'll let me use my phone properly again and hold off having to get a new phone prior to my upgrade price kicking in.
Hopefully installation won't be too hard. Good luck to the rest of ya!
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Did your touchscreen come with the adhesive? If not, you'll need to be extremely careful when you remove the old one cause you'll need the adhesive or you'll need the two sided tape with <0.25mm thick and apply it to around the touchscreen and remember to apply it as a close system or the dust will go under your screen.
If you need more info just PM me
I think i.ll call moto.
lakergirl21 said:
This happen to my boyfriend's phone recently as well. I posted everywhere trying to find a solution but no one could help. It started to get worse after about a week or so where another section, towards the bottom of the screen, became unresponsive as well. My boyfriend finally called Motorola and sent it in for repair. We don't have ATT's insurance so we didn't try that way. Anyways, he's suppose to receive the phone this Monday...we'll see if it's fixed.
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Did u get it back? Is it fixed?
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Mine had the same issue, ive unlocked, rooted, modded the rom and radio, so no going to ATT, instead i took it to UbreakItIFixIt, just google them, best $99 i spent and kept all my custom goodies!
Sorry I haven't responded, hopefully you got your phone fixed but just in case you haven't...The phone came back and he hasn't had a problem with it whatsoever. The rep on the phone didn't know what was wrong with it or what they did to fix it but whatever they did, it worked. It took about a week or so to get the phone back and the only thing he had to pay for was shipping the phone out.
My wife's evo has some hardware issues with the camera. It is rooted, would you all recommend unrooting if going for a replacement?
EDIT:
Anything else to clean up other than unrooting, and removing root only apps and .apks? Do they really go digging for any related files?
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Yes
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I thought it was an absolute yes, until I read a few threads on here where it didn't seem to matter for some.
Anything else to clean up other than unrooting, and removing root only apps and .apks? Do they really go digging for any related files?
Iv ran into this problem in the summer. My charger port was a little funky and non stop went into car mode. i was rooted and at the time was not able to unroot it. I asked for a replacement and when i had to send it in i did EVERYthing possiable so they wouldnt be able to even turn it on to see its rooted lol.
i cracked the screen badly.
shoved a screwdriver into the charger port so they couldnt charge it.
messed up the battery charging cells so no battery could power it on.
=p
Warrior 3000 said:
Iv ran into this problem in the summer. My charger port was a little funky and non stop went into car mode. i was rooted and at the time was not able to unroot it. I asked for a replacement and when i had to send it in i did EVERYthing possiable so they wouldnt be able to even turn it on to see its rooted lol.
i cracked the screen badly.
shoved a screwdriver into the charger port so they couldnt charge it.
messed up the battery charging cells so no battery could power it on.
=p
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Wow, don't think I'll go that route, but makes for a good story!
ladle3000 said:
Wow, don't think I'll go that route, but makes for a good story!
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Yeah i went a little overkill but i was not able to unroot at all because my phone would not connect to any PC. It was the only other way lol! it worked though!
This question has probably been asked at least 50 times on here. The general consensus is that most sprint stores won't care if you are rooted, as long as you are on a stock rom. However, it is very possible they could flag your device and void your warranty. Since unrooting and re-rooting only takes 5 minutes, just do it to be safe.
The second part of my question is more my interest. I am aware of the general consensus.
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If you're gonna unroot (which I've never found necessary, after numerous screen and camera and speaker and bezel replacements), and remove any root related app, I'm not sure what more you could do, or what you're asking.
sent from AOKP heaven
The reason I say yes is because it's really hit or miss, it depends on the employee who is taking care of you. There are many people who've had success without unrooting and plenty who haven't.
I'm just a better safe than sorry type of guy. Rooting and unrooting only take a couple minutes anyway. Also there are enough refurb evos that most stores will take in your phone for repair and have you pick up a refurb the next day while your phone gets sent off to be repaired for the next person.
But if you plan on not unrooting then I would suggest a stock rooted rom without any root related apps and also a cleared SD card. I've heard a few stories of being turned down for repair for root related material on the SD card even after they unrooted lol.
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THREESTRIPEBRAND said:
The reason I say yes is because it's really hit or miss, it depends on the employee who is taking care of you. There are many people who've had success without unrooting and plenty who haven't.
I'm just a better safe than sorry type of guy. Rooting and unrooting only take a couple minutes anyway. Also there are enough refurb evos that most stores will take in your phone for repair and have you pick up a refurb the next day while your phone gets sent off to be repaired for the next person.
But if you plan on not unrooting then I would suggest a stock rooted rom without any root related apps and also a cleared SD card. I've heard a few stories of being turned down for repair for root related material on the SD card even after they unrooted lol.
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Thanks man. Exactly the kind of feedback I was looking for.
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ladle3000 said:
Thanks man. Exactly the kind of feedback I was looking for.
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No worries, good luck.
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id say pull your sd card, they wont give you a new one anyway. whenever iv got a new phone it didnt include sd card or battery. They just reused my old ones.