Database Users

HTC TD2 freeze problem since WM6.5 upgrade

Since upgrading my TD2 to the official WM6.5 ROM issued by HTC I have had problems with the handset freezing; the only remedy has been to remove the battery and switch back on. At first I thought it was a hardware fault but a friend's phone has also started doing the same since he upgraded. This never happened previously and only happens every ten days or so.
Has anyone else experienced similar problems?

I'm having the same problems mate. My TD2 on 6.5 freezes spoaradically - I'd say at least twice a week, and the only solution is to remove the battery.
I've been trying to link the freeze with a particular program or app but the phone has frozen at varying times and in many cases whilst no apps are running!
I'm waiting for upgrade on my contract as I've had it with this TD2 and especially WinMo. I mean, how can WinMo store all saved words in SMS on RAM only for it to be wiped after every restart/soft reset?! Why? Argh!
I'm going for the Hero next, and see how nice Android plays!
Good luck with your query...
Mo

miker1892 said:
Since upgrading my TD2 to the official WM6.5 ROM issued by HTC I have had problems with the handset freezing; the only remedy has been to remove the battery and switch back on. At first I thought it was a hardware fault but a friend's phone has also started doing the same since he upgraded. This never happened previously and only happens every ten days or so.
Has anyone else experienced similar problems?
Click to expand...
Click to collapse
Does it do this without the mem card installed?

Exactly the same is happening here and the same on my friend's TD2. We have never tried WM 6.1, the first step after purchasing the phone was to upgrade to stock WM 6.5 ROM.
I tried to disable the weather animation on home screen but this doesn't help. My friend has disabled HTC sense and his phone has not frozen after one week. We will have to wait another week or two to proof that this could be the solution.
I hope that Touch Flo is not the cause of this malfunction because WM6.5 UI is very ugly.
I don’t know if the mem card could cause this issue but using the phone without mem card is simply not an option for me. The phone memory is too limited.
My friend also raises this issue on HTC support but so far HTC is ignoring the problem. The only bright word from HTC support was that they will investigate this issue (after many words on how to flash, reflash and hard reset ...).
I really hope that the solution for this very inconvenience will be find out soon.

My TD2 also freezes often compared to Win 6.1 where it almost never froze. I also hope that HTC will make some kind of service pack for Win 6.5 as it doesn't work that well at the moment.

pa49 said:
Does it do this without the mem card installed?
Click to expand...
Click to collapse
Not tried it without the memory card, but I need the card for storage. Never froze prior to 6.5 upgrade.

miker1892 said:
Not tried it without the memory card, but I need the card for storage. Never froze prior to 6.5 upgrade.
Click to expand...
Click to collapse
I'm not suggesting that anyone uses the device without a mem card! You are missing my point.
Phones that freeze do so for a reason and it's necessary to eliminate possible causes.
Some two years ago I did extensive testing on this subject when the same issues arose around another make and model of phone.
One thing I found is that it is possible to induce instability of handsets when mem cards are used (abused?) in certain ways.
My TD2 used to freeze when I first got it and it has also done so with a number of cooked ROMs. With my current ROM it never freezes and there are no instability issues.
I strongly suspect poor coding of apps and lack of thorough beta testing. Isn't it strange how some apps have been around for years and you can rely on their worth?
Installing to mem card causes issues as well as cards that have installed apps being reused after cooked ROM flashing and previous settings and fat tables being left on the card.
Also when power is low mem cards draw large currents that the battery may not be able to give. They are very power hungry. I took this up with Sandisk Tech Dept and they politely told me that the info on current draw under stress (usage) was not for public access!
So my answer is keep your ROM light (no manila or after market 'front end'), minimise card usage by installing all you can to phone mem, reformat afresh with every ROM flash and keep your battery as highly charged as possible at all times.
Some say 'yes but I do all those things and I never get freezes'. That's fine but no help to those that do.
There really is only one way to find out and that is to take a little time and try it for yourself.

Large address book combined with bad 3rd party program
On my Tilt2 I found that applications like Fring could freeze the phone. After a few tries, I decided not intall that anymore (and Fring might have fixed it by now, but I can't afford to try, because uninstalling required a hard reset).
The phone originally came with HTC TouchFLO, but I switched that off, since it just made everything more difficult to reach. And sometimes the fhone became unresponsive, slow or totally frooze. After I disabled it by using the Windows Today (6.5 or classic) after which I only had about 2 freezes in 1.5 year.
Now I finally upgraded to the latest official ROM for the phone, which has HTC Sense on it. After everybody saying how great Sense was, I gave it a try. It worked reasonably, until I started playing with the Favorites in the Peoples tab. After each new addition (I tried 3) I had to restart the phone, and after restart it still hung up.
I happen to have a quite large address book that I synchronize with ActiveSync. I think I'm starting to see a pattern, where several applications - Fring, Sense, etc - just cannot handle large address books.
By the way, to disable Sense, first switch to the Windows Default (= WinMo 6.5) Today screen, and do a soft reset to get rid of Sense background processes. If you want to use the WinMo classic Today screen, then you can do that after the reset. Directly trying to move from Sense to WinMo classic resulted in another freeze. After disabling Sense, I haven't experienced a freeze, (yet !!!).

^^Try a custom rom,Sense works fine on those as the ROM is highly modified with few errors now.

T-Mobile HTC HD2 Lock/Sleep Bug (Video)

http://www.youtube.com/watch?v=dC1jqmz6U_I
Today my phone again seems to let me down even more. I lock the phone, than press the HOME key only to find out, it won't unlock/wake up. Pressing all buttons and nothing wakes it up. So I asked my coworker if he could record it with his Droid (to show proof since HTC doesn't believe me). I have to take out the battery to get it out of this mode. This happens about 3 - 5 times a day and the phone is only 3 weeks old.
This is only one of the MANY of bugs I have with the phone. I've called T-mobile and got nowhere (soft resets, hard resets etc.), I've called HTC (run around answers), got nowhere, this is ridiculous. SENSE UI is bug ridden and nobody wants to take the blame or investigate it. I've called the T-mobile store where I got it from and they are on back order (going on 1 week), so I'm on a waiting list and I got 9 days left on my 30 day buyers remorse to exchange for a brand new HD2 or I'm ****ed

I can say I've had this happen too. I don't think I had this happen with a clean rom and I was guessing it was the gtX theme/mini lockscreen that might have been to blame so I'm going to do a hard reset (was planning on doing one anyway).

I've had this happen like twice. Hasn't been really an issue.

I know its sad to say but try flashing to a new rom. It works wonders.

SEscobedo said:
I know its sad to say but try flashing to a new rom. It works wonders.
Click to expand...
Click to collapse
........x2

This was one of the things that made me return mine. Happened to me 4 or 5 times the day I bought the phone. I'm like i'm not about to have to go through all this constant flashing with winmo again to get this thing to work right and took it back.

its called sleep of death and has been an issue since the hd2 launched. There are several long threads discussing it and trying various things. (I think one is titled 'hd2 died...or did it'' in the normal hd2 section)
Most cooked roms have cured it by now. Certainly i havent seen it since i moved away from stock roms.

It happened all the time on my Stock Rom. A few times on other roms. One thing is is uncheck 4hr time out.

dallastx said:
It happened all the time on my Stock Rom. A few times on other roms. One thing is is uncheck 4hr time out.
Click to expand...
Click to collapse
4hr time out on the screen options you mean?

Raadius said:
http://www.youtube.com/watch?v=dC1jqmz6U_I
Today my phone again seems to let me down even more. I lock the phone, than press the HOME key only to find out, it won't unlock/wake up. Pressing all buttons and nothing wakes it up. So I asked my coworker if he could record it with his Droid (to show proof since HTC doesn't believe me). I have to take out the battery to get it out of this mode. This happens about 3 - 5 times a day and the phone is only 3 weeks old.
This is only one of the MANY of bugs I have with the phone. I've called T-mobile and got nowhere (soft resets, hard resets etc.), I've called HTC (run around answers), got nowhere, this is ridiculous. SENSE UI is bug ridden and nobody wants to take the blame or investigate it. I've called the T-mobile store where I got it from and they are on back order (going on 1 week), so I'm on a waiting list and I got 9 days left on my 30 day buyers remorse to exchange for a brand new HD2 or I'm ****ed
Click to expand...
Click to collapse
I have had the same problem sense I purchased on Mar 24th, after trying to restore the devise 4 times within a 2 week period, I finally took it back and exchanged it for a new one, less than 24 hours, the new one froze up on me too. I searched through many forums such as this, and found that many users are having the same problem, I also read in one that the cause may be in the SD card that comes with the devise (the way it's formatted for use with it), so, 4 days ago, I removed the SD card, and the devise has worked flawless, no freeze ups, and for the last 2 days, I have not turned the devise off, and still no freeze ups. I plan on giving it a week, and if it does not freeze up on me, I'll put the card back in. I reformatted the SD card to get rid of the Double twist program, and the other apps such as the demo games, and put my music, Documents, and Photos back on it, hoping that it will work as a normal SD card when I put it back in.
Give it a try as I did, it just may be that simple fix everyone has been looking for.
Also, just for info, I'm running the stock USTMO ROM, with Cookies Home tab version 1.7 on it, Awesome and Flawless, if you don't want to flash a new ROM, you have got to at least install this add on.
I'll keep you posted on whether or not my test is successful or not

depgary said:
I have had the same problem sense I purchased on Mar 24th, after trying to restore the devise 4 times within a 2 week period, I finally took it back and exchanged it for a new one, less than 24 hours, the new one froze up on me too. I searched through many forums such as this, and found that many users are having the same problem, I also read in one that the cause may be in the SD card that comes with the devise (the way it's formatted for use with it), so, 4 days ago, I removed the SD card, and the devise has worked flawless, no freeze ups, and for the last 2 days, I have not turned the devise off, and still no freeze ups. I plan on giving it a week, and if it does not freeze up on me, I'll put the card back in. I reformatted the SD card to get rid of the Double twist program, and the other apps such as the demo games, and put my music, Documents, and Photos back on it, hoping that it will work as a normal SD card when I put it back in.
Give it a try as I did, it just may be that simple fix everyone has been looking for.
Also, just for info, I'm running the stock USTMO ROM, with Cookies Home tab version 1.7 on it, Awesome and Flawless, if you don't want to flash a new ROM, you have got to at least install this add on.
I'll keep you posted on whether or not my test is successful or not
Click to expand...
Click to collapse
happen to me twice here's what I did removed the battery for 15 - 20 mins works fine after that.

i've seen people buying faster sdcards and they've notice differences on how the phone works. I'm bout to buy class 6 sdcard this coming week.
but anyhow, i've had this problem for like twice since i bought the phone. I think some of the culprit is leaving 3rd party apps or games opened then pressing the home key. I think the phone is getting confused on what to draw/show in the screen. That time that my phone froze up on me on that lockscreen thing was when i was playing chop sushi then went back to home and accidentally locked the phone. The phone never went back on. The other one i can remember was when i was playing bejeweled 2. in both cases, i was playing a game, then went to home screen to check a message that came in, then having my phone locked.

xtenpeben said:
i've seen people buying faster sdcards and they've notice differences on how the phone works. I'm bout to buy class 6 sdcard this coming week.
but anyhow, i've had this problem for like twice since i bought the phone. I think some of the culprit is leaving 3rd party apps or games opened then pressing the home key. I think the phone is getting confused on what to draw/show in the screen. That time that my phone froze up on me on that lockscreen thing was when i was playing chop sushi then went back to home and accidentally locked the phone. The phone never went back on. The other one i can remember was when i was playing bejeweled 2. in both cases, i was playing a game, then went to home screen to check a message that came in, then having my phone locked.
Click to expand...
Click to collapse
Funny you mentioned that. My phone does this about 6 times a day. Just now it occoured again. instead of removing the battery, I removed the SD card. it awaked as normal. this generally happens to me when I'm listening to music (located on the SD card), and try to wake it for a track change or I get a call and screen turns off as it is placed to my face. I have other SD cards, I'll be trying those on this phone with general use to test results.
In the mean time. Since other roms have removed this issue, is there anyone who can isolate the issue in the stock rom and fix it?

Well, just to let you guys know, I'm on a stock T-mobile US HD2 rom, I have no 3rd party programs installed, and I always make sure there is NOTHING running in the background. The phone is a freezing machine lol, I've never encounter sooo many freezes on any phone I ever own, and I've owned a lot.
It just froze for about 10secs while typing a text back to my fiancee, ugh. I have now taken the sim out and put it in my iPhone.

Raadius said:
Well, just to let you guys know, I'm on a stock T-mobile US HD2 rom, I have no 3rd party programs installed, and I always make sure there is NOTHING running in the background. The phone is a freezing machine lol, I've never encounter sooo many freezes on any phone I ever own, and I've owned a lot.
It just froze for about 10secs while typing a text back to my fiancee, ugh. I have now taken the sim out and put it in my iPhone.
Click to expand...
Click to collapse
Have you a) done a hard reset, and b) tried running for a while without the SD card that came with the phone? Each of those has restored stability for some owners.

6 times just today
This is becoming a joke. Probably 6 times I've had to pull the battery Today. I'm totally stock tmous rom, no games, minimal other stuff. I took out sd card, moved data, full reformat, then put it in phone and did a "format sd card" in the phone, then transferred most of the data back on to card. NO change. I had an 8gb card which I tried last week. NO change. This is really absurd. Paid $500 for this turd. I'm gonna wear out the rubber sleeve removing it so often. Hope someone figures this out. Good luck to us all.
Hardreset 20x also.

Never had this problem.

sirphunkee said:
Have you a) done a hard reset, and b) tried running for a while without the SD card that came with the phone? Each of those has restored stability for some owners.
Click to expand...
Click to collapse
I'm on my 3rd hard reset, haven't tried the SD Card Removal, will do that now, thanks!

So far I guess I have been lucky. I bought 2 for one and no freeze ups I did replace one because the speaker stopped working two days out of the box but no freeze ups. I wonder what is the difference. mine is completely stock from Tmobile.
Maybe I am not using enough of the features to cause the freeze.Sorry you guys are having such a time with your phones that truly sucks...
Aloha Paul

And folks said I was "exaggerating" when I said this was a major issue with a lot of these phones.

Leo getting very hot

Recently, my hd2 has been getting very, very hot and the battery is draining in a few hours.
Has anyone else had this problem?
Is it going to be a case of replacing it?

I had this to
Closing the running apps wil do the trick

Finezt said:
I had this to
Closing the running apps wil do the trick
Click to expand...
Click to collapse
As far as my task manager says, there are none open!

lonelykatana said:
As far as my task manager says, there are none open!
Click to expand...
Click to collapse
Have a look at the processes. See if there are any abnormal processes that take up huge chunk of memory.
If problem still can't be identified, perform a hard reset. That should solve the problem.

Which radio are you using? Started experiencing something similar after upgrading to the 10.5 radio.

Toss3 said:
Which radio are you using? Started experiencing something similar after upgrading to the 10.5 radio.
Click to expand...
Click to collapse
2.08.50.08.
Im going to re-flash, and see if that will help at all.

any abnormal heating means there'z enough current flowing to actually raise the temperature of the device, i cannot believe just allot of open apps are able to do that.
if hard reset doesn't solve, it's a clear case of waranty replacement

Maybe is due to storage card? Try removing your storage card or use another card.

myth1001 said:
Maybe is due to storage card? Try removing your storage card or use another card.
Click to expand...
Click to collapse
Done.
I know for a fact my memory card has something wrong with it, it doesn't always work in the phone or my SLR.
But could it really cause heating?

I had the same symptoms that you mention: overheating, fast discharging of battery. The new memory card was to blame - I formatted it using the phone utility and voila!
try that and report if it helped...

airwater9 said:
I had the same symptoms that you mention: overheating, fast discharging of battery. The new memory card was to blame - I formatted it using the phone utility and voila!
try that and report if it helped...
Click to expand...
Click to collapse
Indeed, it worked
But now the phone is with Tmob being fixed... Backlight wont go off, at all lol

I'm having the same issue. My HD2 has all of suddent started heating up and the battery discharges quite quickly, from 100% to 15% in the space of 3 hours. I have tried a hard reset installing the ROM again (which I have done loads of times before) formatting my 8GB SD Card and also using the 2GB SD Card which came with it. Another thing which I have noticed is my Internet connection has dropped dramatically, I no long get push emails off my exchange server and send/receive of my IMAP email takes ages even on WiFi.
I have reported this to HTC already, I guess my next option is to report to Vodafone, good thing I still havent cancelled my insurance that came with the phone. Wonder if offered a replacement I would still opt for the same phone or go for one of the android HTC handsets, any suggestions?

[Q] Touchscreen unresponsive after wakeup

About 50% of the time when i wake up my phone and try to drag down the lock screen, the touchscreen doesn't respond. The music widget on the lockscreen also does not respond when i tap it. I have tried restarting and it still does it. At first I thought it was when the wifi was on, but the problem exists either way. Anyone have any suggestions? I am running mdj froyo sense revolution 1.7. Any help would be appreciatied.

3agle said:
About 50% of the time when i wake up my phone and try to drag down the lock screen, the touchscreen doesn't respond. The music widget on the lockscreen also does not respond when i tap it. I have tried restarting and it still does it. At first I thought it was when the wifi was on, but the problem exists either way. Anyone have any suggestions? I am running mdj froyo sense revolution 1.7. Any help would be appreciatied.
Click to expand...
Click to collapse
Dude I had the same problem with mine running that rom. I would turn screen on and off till touch screen worked. It gradually got worse and worse till it just stopped working. Don't know if its the rom that cuased it or just my device since my touchscreen just gave out and no longer works on windows or android. It's sent off for repair.

i'm also having this same problem with the combo in my sig. very annoying.

Now the problem has spread to winmo too. i have a horrible feeling the touchscreen is going bad as well. what do you have to do to get it back to stock so you can get a replacement?

3agle said:
About 50% of the time when i wake up my phone and try to drag down the lock screen, the touchscreen doesn't respond. The music widget on the lockscreen also does not respond when i tap it. I have tried restarting and it still does it. At first I thought it was when the wifi was on, but the problem exists either way. Anyone have any suggestions? I am running mdj froyo sense revolution 1.7. Any help would be appreciatied.
Click to expand...
Click to collapse
I have exactly the same problem ! With hd roms too.

For all friends experiencing this issue here is my sum-up:
- HD2 (as I read somewhere) has slightly different resolution than what Android places on the screen (difference in 4 pixels I guess) - but this should not be the issue for normal operation right? Well, maybe yes maybe not.
- My screen went dead completely after using many ROMs but the longest I used was hyperdroid - again I don't think it is build related but hardware related issue.
- I sent back to Tmobile mine and got replacement - but until this one will work we will see...
Solution in USA: I have enrolled myself in extended warranty for $2/mo -- technically it covers the phone for as long as you have it (exclusions are of course liquid and physical damage) but anything else - covered. I even asked what happens if HD2 is discontinued and they said I would get comparable replacement of my choice. Therefore, I am covered.
NOTE: Tired tonight to do any updates - but Im gonna install back HD rom now and move on - push it really hard until it dies again ahahhahaha - cuz guess what? I don care - since im covered now...

it is the power button (AP Board); it gets stock inside. my does it all the time i just played with the botton untill it goes. the AP Board needs to be replace.

Is that a bug of android or is my hd2 defect?

its cuz of the setcpu

souljaboy said:
its cuz of the setcpu
Click to expand...
Click to collapse
What do you mean?

Have the same problem!! the screen won't come back up on after going on sleeping mode if the phone is unused for 5 m or more. Very anoying coz i love android.

adr205 said:
Have the same problem!! the screen won't come back up on after going on sleeping mode if the phone is unused for 5 m or more. Very anoying coz i love android.
Click to expand...
Click to collapse
This is not the problem we are experiencing. You are experiencing the sleep of death.
What we are experiencing (MYSELF INCLUDED - THOUGH NOT AS OFTEN) is an unresponsive screen when the screen comes on and go to the lock screen, though it wont register the unlock swipe. It takes a good 3-5 seconds for it to become responsive. Not a deal breaker but definitely annoying as hell!
I am having the same issue as the OP and i wish someone can find a way to fix it because it is very annoying.

It's caused by low SD card speed when r/w small block. I used kingstone SD card before, i had the same problem as you. After I switched to Sandisk, the problem is gone. I test the speed of two card, for large block r/w, they had the same speed, but for small block. Sandisk is 20 times faster than kingstone.

ferretzhu said:
It's caused by low SD card speed when r/w small block. I used kingstone SD card before, i had the same problem as you. After I switched to Sandisk, the problem is gone. I test the speed of two card, for large block r/w, they had the same speed, but for small block. Sandisk is 20 times faster than kingstone.
Click to expand...
Click to collapse
HUmm... tell me why my 8GB class 6 has this problem then?
I assume class 10 will complete remove the issue?

ferretzhu said:
It's caused by low SD card speed when r/w small block. I used kingstone SD card before, i had the same problem as you. After I switched to Sandisk, the problem is gone. I test the speed of two card, for large block r/w, they had the same speed, but for small block. Sandisk is 20 times faster than kingstone.
Click to expand...
Click to collapse
thank you my friend. I Change it and all is ok.

Um try waking the screen with other button than the power one that sud help but this is a hardware issue I experience it too and it usually get worse over time so best bet for u is to send it in under your repair or get yrself a replacement but it doesn't have anything to do with specific Rom just is that android puts so much stress on our hardware button because Android heavily relies on the keys through the operating system and the hardware keys ware out and cause this issue so look into this as well but before you send it in revert It back to the stock Rom
Sent from my HTC HD2 using XDA App

No I am pretty sure that it is not a hardware issue. I to have had it, and it is gone the only thing i can relate it to is that i stoped using mdjays kernell,, and started to use hastarin again. well it sure is a longshot but mine works perfekt again.

Do your finger on the sensor and turn it on.

I have the default 16 Gb class 2 card tmobile usa gave me and my hd2 did this on all builds until the new hastarin recently and it stopped it. Has not come back yet. So, while the sd card may have some pull in this issue, the kernel can play a factor too. Try using hastarin's kernel just for a day and see if it works.

ummm ive come up with this
http://forum.xda-developers.com/showthread.php?t=868452

HD2 Android Freezing Problems

Hey guys, would love to get some help.
Flashed 2.08HSPL to my phone a while back with radio 2.15.50.14
Using Transcend 8GB Class 6 Fat32 format with 32kb buffer.
I've tried multiple Android versions (MDJ, PPDSHIFT, DL Desire) and they all often freeze. Either within a day, or literally after I load the ROM for the first time and doesn't seem to be stable. The longest I've ever had a ROM with no freezing is PPD Shifts 2.3.2 V6 Gingerbread series. Then one day it started freezing.
As in freezing, the screen freezes, I can't turn the phone off at all. I leave it hoping it would un freeze, but nothing works. The only way is to take out the battery.
Is there something wrong with HSPL 3? Should I try to reload it? Or fix the radio?
I've upgraded from a class 2 SD card and I thought it works better, but no avail.
Should i stop going SD but go to NAND? Would that stop freezing?
Or is it my phone?
I'm running Stock Windows 6.15
Please, any help would be great. This phone has so much potential but it just freezes.

It sounds like the quite common overheating problem some hd2s have. Mine gets really hot in the bottom part under heavy usage and freezes afterwards. I think it its covered by the warranty though.

I'm having the same problem. Once it gets warm the phone freezes and when I turn on data connection also. Without a sim card in place phone works just fine hmm..

I got the same issue few times.
I am guessing you are heavy user too!
Mine even got reboot automatically when its overheated -.-!

sniper3 said:
I got the same issue few times.
I am guessing you are heavy user too!
Mine even got reboot automatically when its overheated -.-!
Click to expand...
Click to collapse
Anyone managed to sort this yet?
Its happening to my hd2 all the time.
If I turn data and GPS on....game over...freezes straight away and sometimes loud buzzing
Noise.
Have to pull battery out to reboot.