Database Users

HELP | TyTN unable to wake up after power off!!!

Guys
I am facing a really weird problem which is becoming increasingly frustrating and driving me nuts.
I usually charge my phone overnite using the stock charger. The phone powers off after a while as per the the settings (15 mins I think) and stays like that throughout the night. But in the morning it fails to wake up totally. Nothin works. So, I am forced to soft reset it everytime this happens. This has happened quite a few times now.
Any ideas why this might be happening? This is killing me because the alarms dont sound and the phone is totally dead in the morning.
ps. I am using the stock HTC ROM (1.18, 07/22), on Cingular UMTS.
Thanks in advance.
JoKer

Dude, I'm getting the EXACT same thing!!!! I'm using using the stock TyTN ROM! I have no idea what's causing it, or even how to fix it. I thought it had something to do with software, but that doesn't seem to be the case here. I need help too!!!!

) .. that's crazy .. maybe this is the next SA ... jk ..
but seriously ... maybe there are more folks with this prob ... let's see if anyone knows any more details about this or how to fix it ..
And the really strangest thing is that this doesnt happen to me in the day .. it powers off and wakes up fine .. but then it's never powered off for that long ..

Mine seems to happen when it's powered off for a given amount of time. It's insanely annoying because I have to reboot, and I hate rebooting the phone.

I've experienced a lot less of this behavior since moving to the 1.20 radio ROM...

I'm at the 1.20 radio, and I'm still having the problem.

I too am having exactly this problem. I have flashed the Cingular 1.34 ROM but it seems that the ROM doesn't matter. (I notice the bluetooth and or wifi lights are still on, the screen just doesnt come back to life).

Hi, you probably already tested this, but your device goes into standby mode with WiFi on it will become locked and unable to power on.
But it has happenned to me this sympton without WiFi connected.
Cheers

check out this search...there are a few topics on this already
http://forum.xda-developers.com/search.php?searchid=192877

Well I used to think there was some truth to the freezing being related to certain apps... and I suspected on mine it was PhoneAlarm causing problems.
Last week I hard reset and re-installed everything except PhoneAlarm but am having freezing if my TyTN is not used for some time (does not have to charge to freeze!)... And yes, I do kill ActiveSync and WiFi when I know I will not be using my phone for a while. My conclusion is that there's more to this and that maybe a newer ROM from HTC will address this - anyone know what the status is on this??
BTW, anybody else having alarms going off constantly on re-boot or MS VC reading out ca. 2 weeks of appointments on soft re-boot?

I still don't think there is a definitive answer on this. I've heard quite a few things to fix it; but I don't really have any of the software that's mentioned. Someone said it was because I had Opera installed (so I uninstalled it), then someone said it was because of the ActiveSync Advanced Network Connection option (I unchecked that), last someone said it was because of SBSH PocketWeather, and to take that off the today screen. Well I'd rather not do the latter, so I'll test these two and see how it goes.

I think it's the today plug-in issue. I hard reset and left off PW and it didn't lock-up for 2 days. But like you, I like it a lot.
So I'll deal with resetting it.

For me, it's just Pocket Plus, Resco File Explorer and WA Lite on the Today screen along with the standard stuff .. really nothin that needs to connect to the connect to the internet .. and still ..

The one that caused the TyTn not to wakeup was Wisbar Advance. Since removing it, I've not had any issues with the pda not waking up from power off.

Ok, what are you using in its place?

Well after uninstalling Opera, and unchecking the check box; I had the problem again! ( So annoying (.

Well i'll post my problem too
I have missed class twice in a week because the phone alarm never rang in the morning. The phone was frozen and i had to reset it in both cases. I always leave it charginf over night and now i'm afraid to turn it off anymore for fear of never waking me up in the morning
Adi

guys,
I am suspecting the issue is related to the today's plugin. After a few days of experiments, I believe the battery level reading utilities such as SPB pockets plus or Resco today plugin might be the one we are looking for.
Not only uncheck it, but also un-install it, hopefully, would help to solve the problem.
Mark

I have no today's plugin, just the standard stuff, en i do have the same problem

Give the Fake Server Trick a try, which worked for similar symptoms on the old Axim x51v: http://www.aximsite.com/boards/showthread.php?t=112638
If your problems are caused by the same thing, then this is to do with Activesync launching itself automatically. This in turn causes windows mobile 5 to stop waking up from standby, requiring a soft reset. No idea why.
I did the FST straight away when I received my TyTN and I don't get any of the problems you describe at all. It's worth a go!

My Wizard has multiple bugs, need help solving

I understand that this forum is filled with developers. So I am hoping for some informed help. If you have any of these same problems please respond as well. I would like to know if these are isolated to my setup
I migrated from a cel phone and a PPC running WM2003/2003se. Mainly for the converged device, but also for the persistent storage. I run a small business, and and am very busy and rely on my phone and schedule all day everyday.
I have only had the wizard (MDA) for about 3 weeks and experienced odd problems since the first weekhttp://forum.xda-developers.com/images/smilies/eek.gif
. Unfortunately I did not buy new, so I am not sure if any of these are covered by warranty or not... I am just going to list the problems:
1) If I leave my phone plugged in at night to charge than by the time I wake up the phone will not come out of standby. I have to press the soft reset button to get the unit to work again. This happens intermittently
2) I use an alarm program so that the unit acts like an alarm clock. If the phone is plugged in at night, and does not experience problem number 1, than the alarm just won't go off. I turn on the phone and the alarm program is open, but it did nothing. If the phone is not plugged in than the alarm works fine.
3) Soft buttons. I have the registry set to remap what the soft buttons do. I use Agenda Fusion (Latest Version) so i have them set to open the calendar and the contacts to Agenda Fusions view of them. This works most of the time. On occasion the soft buttons just stop working except for running through the menus for reminders.....
4)The other day i went to take a photo, the camera said that it could not proceed because there was not enough memory. At the time I had 30 megs of storage free, about 12 megs of program free and about 900 meg left on my sd card...
5) Every so often the unit won't launch a program, it says that the exe is unsigned or not trusted. It works every other time though.
6) I use cLaunch. Every so often cLaunch disappears from the today screen. The only wat to get it to reappear is to remove it from the today screen from the today items menu, wait a couple of seconds and then return it to the today screen.
7) Every so often the unit stops recognizing the sd card..have to remove and re-insert
8) I use reminders for all my calender and to do items. Occasionally the reminder will go off for a certain item 24 hours in advance, even though the setting is correct in the item...
I feel like I am missing a few problems. But you get might point, WM5 is weird. All of the above can be corrected with a soft reset. But sometimes the problems show up multiple times a day. Causing me to have to soft reset in the most inconvenient times, several times a day.http://forum.xda-developers.com/images/smilies/mad.gif
I did not have these problems under WM2003. I have a friend who uses a Verzion phone that is similar to the wizard (made by a different company though, not HTC...it has an external antennae and that is where the stylus is stored as well) She and I were comparing phones today. Hers runs WM5 but she said that she has never experienced any of these problems in the 1 year that she has owned hers...
Is this an HTC Wizard problem? A WM5 problem with the wizards? Would it help if i installed on of the alternate roms that I read about here on XDA developers? I am considering a hard reset and starting from scratch but I don't want to go that route unless it is the only way. And if I do, I may just use one of those roms.....What does everybody think?http://forum.xda-developers.com/images/smilies/confused.gif
Sorry for the long winded post....

Seems like a software problem based on (1) and (2). Is the ROM an official ROM?

Re:
Hello Hanmin Thanks for responding,
Re Number 1. I just saw that some one else posted with that problem. So I will see if they have they same alarm program installed. I have wondered if everything is software related. Thats why I am hoping to see if others are having these types of problems, and if so, what programs they are using...
Re the rom...yes it the official T-mobile release, version listed in my sig.
Thanks again

New problem
I have just encountered a new problem:
While picking up my voice mail the system would not register my button pushes. Weather on screen or the hardware buttons. I could not interact with voice mail, nor could I end the call with the hardware button or the soft button....I had to reset the phone to end the call!!
How frustrating is that

Have you tried reflashing the original ROM? Being a used phone that would be the first thing I would do. It's going to wipe out all your data and return it to an "out of box" state, so i suggest backing up anything important and sync to your PC. If that doesn't work then you have a hardware issue but I'm willing to bet that should take care of it. You can find the original ROM on HTP's website. Good Luck

Thank you
Thanks for that suggestion....I am hoping to not go down that road, if I can help it. But I will do it if there are no other options. So If I may ask: How many votes does re flashing old Rom Get? And are there any other ideas?
Again Thanks. I am going to download the rom in case it does come to that....

wait...the phone dosen't wake up unless you push the small button on the top of the phone? That is not the default setting on the MDA, however it's acting naturally. Our phones go on a standby to save power. Click the battery icon in the lower right hand corner-->Click the Advanced tab--> uncheck Turn off device on external power

Misunderstanding....
When the phone is plugged in over night and reaches %100 charge some times it won't "Wake Up" even hitting the power button on top. The only thing that will turn it on is the "Soft Reset" button on the right side, beneath the IR sensor.

bump
no text
No text
Just bumping

It sounds like you have software problems - possible a corrupt notification queue - personally i would do a hard reset of the device - probably in the process of this i would soft reset before the t-mobile extras install - taking details of gprs, mms settings before this.
I would run the phone without installing software to see that its not a hardware problem. Then reinstall programs one by one and see how it goes. Some software like claunch is not made for wm5 so expect some glitches (i use claunch and get occ glitch)
If you dont want to hard reset check the notification queue for duplicates and rogue scripts using check notifications - attached - install via pc. Dont delete notifications important for system running - common duplicates are clock\calendar.

alarm problems
Hi,
frankly i had similar issues - less critical but annoying: alarm clock not waking me up, slow system, notification queue mess, difficult resets, camera issues, bluetooth a2dp skipping. I upgraded my Qtek multiple times, and finally i can say that 2.26 roms (i use molski's) are exceptionally stable and reliable. The problem is not Wm5, the problem is how buggy many released versions are. So, my suggestion: look to the forum, find roms that appear to have a reliable history, cross your fingers and...upgrade. Then, resist in upgrading to any rom that just came out and appear to be faster, cooler, nicer. Unless you have an issue to be solved, and you see 100 messages confirming that the rom is stable and does the job...

Thank you meschle and pzucchel for the thorough answers. I am going to try the notification queue first.
@ Meschle: where do I find the gprs, & mms settings? And should I just copy them down by hand? Then after re-starting w/out tmobile crap, do I just put these settings in the same place as where I found them?
@ Pzucchel: Do you believe that Molski's 2.26 is more stable than the Tmobile factory installed 2.26?
Thanks again

cameraddict said:
Thank you meschle and pzucchel for the thorough answers. I am going to try the notification queue first.
@ Meschle: where do I find the gprs, & mms settings? And should I just copy them down by hand? Then after re-starting w/out tmobile crap, do I just put these settings in the same place as where I found them?
@ Pzucchel: Do you believe that Molski's 2.26 is more stable than the Tmobile factory installed 2.26?
Thanks again
Click to expand...
Click to collapse
Write them down manually its the safest way - there are cabs available but often dont work.
GPRS - settings\connections\connections\manage existing connectons - settings should be here prob named t-mobile
MMS - go into messages\menu\options\MMS\servers click on prob t mobile again.

Thanks again!

HD2 Died..... or did it?

I'm in between surgery so thought I'd post a quick question where the answer is puzzling me.
Basically, I'm in wonder if this has happened to any other soul?
Picked up my HD2 when I came out of Theatre and it simply would not switch on.
Thinking it may be the battery that had run down I connected it to a power source to charge and noticed the Orange charge indicator did not light up.
Next I took out the battery and reinserted, then pushed the power button......
Still nothing.
Thinking was it a problematic battery (although it still should have switched on when connected to a power source) I exchanged the battery for the spare I take around with me.
Still nothing.
Finally, I reinserted the first battery and once again pressed the power button.
This time it fired up and loaded without any issue.
I checked the battery level ~ that indicated 56% still remaining.
So I am in puzzlement as to what may have caused it's temporary death.
Has any other had a similar experience?
Edit 01 ~ 24 Feb 2010
It would seem that to some (myself included) there is a fix that does indeed cure the problem and that is by using the software application MemMaid.
Others have tried SKTools but MemMaid seems to operate much better at terminating the freezes.
Unfortunately MemMaid is not free and seeing as HTC will not budge from this being a 'users personal settings' that is causing the freeze our only course of action at the moment is by using MemMaid.
However, please do note..... Not everyone has benefited from using MemMaid; why that is the case could be down to some individuality ~ a different setting, installed software, routine notification, etc. etc.
In other words first try the free trial version of MemMaid and if it seems to cure the the problem then do consider investing in it.... besides all this it is a great piece of software.
You can get hold of MemMaid here.
Word of Warning.....
Ensure you set up MemMaid correctly. I spent ages with member wacky banana throwing many personal messages between the two of us like fervid lovers until finally wacky came up with a setting we could use.
Below is the settings to apply to MemMaid:-
In your programs section you should see 2 icons, one called Memmaid Quick Clean and the other is Memmaid.
Click on the Memmaid icon and a window opens.
At the top left corner it should say Quick Cleaner but this is not relevant for now.
Put a tick in the the following options (the list is scrollable):
- compact ram
- windows temp files
- temp files
- ie cache files
- ie history files
- opera cache
- dead shortcuts
- duplicate notifications
- dangling notifications
- invalid notifications
- rebuild notification queue
- recycle bin
- google maps cache
Press the CLEAN button and wait for the tool to do its job then press the close button.
Next, on the bottom right of your screen, click the Tools option. From the drop-down menu choose CLEAN SCHEDULE.
Tick the following items:
- on soft reset
- daily (here you need to scroll to the right to select the icon with the 3 dots in it to set your schedule)
- show report (optional)
- show progress (optional)
Click DONE on the bottom left corner on your screen and job's a good 'un!
Edit 02 ~ 24 Feb 2010
Member jonbaker76 came up with a few extra tips to help alleviate the problem:-
1). Install MemMaid and follow settings provided by Beards & WB
[*]2). Disable the alarm (use G-Alarm maybe)
[*]3). Turn off Facebook updates
[*]4). Turn off Weather updates
[*]5). Turn off Internet Time Sync
[*]6). Wait a while before carrying out a soft reset, your Phone may just wake up
Edit 03 ~ 25 Feb 2010
Guys,
We are starting to find a pattern building up here relating the problem with Sense.
Some users don't have problems with ROM 1.48 but others Do/Did (I used to) so we can't say v1.48 was okay.
However, it's the later ROM's which seem to have the greater of the problem which could relate to an issue with Sense.
i.e. Although evident in v1.48 it was not as strong but with either Cooked ROM's or updated ROM's the problem has been magnified.
A few Guys have now tried using their HD2 without Sense and report a stable platform.
What I am saying here is if you have the problem and you can afford not to use Sense then try running your Phone without it for a trial and see how it performs...... With enough info we can pass this on to HTC.

I had a situation where I switched the phone back on (from standby/power saving mode) only to find it was dead. To get it running again I had to perform a soft reset and, like you, I found that I had plenty of battery remaining. This happened only once in three weeks of usage and I'm not sure what caused it.
James

I had a similar issue a few days ago.
I picked the phone up and pressed the power button, but nothing happened. I did the same as you and assumed that it was flat (despite me being a charging maniac!) I plugged it in and got no charging light, so I popped out the battery and put it back in. It turned on first time then.
I wasn't really concered as it's only happened once in over 3 weeks, and I'd only recently upgraded the ROM so I was ignoring any little foibles like this.
Maybe it's a little more common than I thought?

this has happened to me twice since upgrading to the new recent rom.

Beards said:
I'm in between surgery so thought I'd post a quick question where the answer is puzzling me.
Basically, I'm in wonder if this has happened to any other soul?
Picked up my HD2 when I came out of Theatre and it simply would not switch on.
Thinking it may be the battery that had run down I connected it to a power source to charge and noticed the Orange charge indicator did not light up.
Next I took out the battery and reinserted, then pushed the power button......
Still nothing.
Thinking was it a problematic battery (although it still should have switched on when connected to a power source) I exchanged the battery for the spare I take around with me.
Still nothing.
Finally, I reinserted the first battery and once again pressed the power button.
This time it fired up and loaded without any issue.
I checked the battery level ~ that indicated 56% still remaining.
So I am in puzzlement as to what may have caused it's temporary death.
Has any other had a similar experience?
Click to expand...
Click to collapse
May be a warning from HTC for your now very famous camera thread,if I were you would be carefull LOl!!

hagba said:
May be a warning from HTC for your now very famous camera thread,if I were you would be carefull LOl!!
Click to expand...
Click to collapse
....
Big brother watching us...

Beards,
Did you have any diary appointments or alarms set on the device today that you did not immediately cancel on notification or multiple alarms set/going off? If you did then this is probably a notification queue issue locking up the phone, forcing a reboot.
This symptom was very common with the TYTN when it first came out and drove me absolutely bananas!
Long shot but let me know.
WB

No... nothing was left to tie the Phone up.
I remember checking everything before I went down to Theatre earlier this morning.
In a way I'm pleased it's not an isolated case and that others have experienced something similar (sorry Guys, I don't wish it on you ~ just a little relieved I'm not the only one).
I know HTC monitor the 'Camera Problem' topic (they've told me this directly). Maybe they have some super-duper exra-terrestial monitoring machine that can achieve the Dynamics of masspoint collections..

Yep, I too have had this issue.
Was using phone normally, left it on stand by by pressing the power key. Wanted to make a call, it did not turn on. Opened back cover to do soft reset, did not turn on, started sweating..., swore at the phone and took battery out and then replaced battery and pressed power button and what do you know, booted up like nothing happened.
Am using original shipped UK ROM. Have not upgraded.

You should check this as well (first 2 might be from the same poster):
http://forum.vodafone.co.uk/index.php?showtopic=41974
http://forum.xda-developers.com/showthread.php?t=591226&highlight=freeze
http://forum.xda-developers.com/showthread.php?t=595646&highlight=freeze
I had the same problem - it happened only 2 times for a week, but it was nasty enough (and in combination with the camera problem) to make me finally send my phone back for a refund.
Basically the symptoms were similar - I would leave the phone somewhere for more than a couple of hours only to find it somehow switched off or something. The buttons light up when clicked, but the screen remains black - only battery removal helps and after that runs like normal...
I have quite a number of calendar notifications etc. - this might be a good clue!
I have the feeling that this thread might grow as big as the camera thread. Perhaps HTC fix that with a software update as well ...

A friend of mine had this problem with his HD2 on Sunday morning. He was surfing the web with it when it froze up. When he took the battery out/in again it wouldn't turn on.
He called HTC and they came to pick up his handset on monday. I guess he'll have to wait to get it back repaired Maybe he should have tried taking it out a few more times first.

deyanp said:
You should check this as well (first 2 might be from the same poster):
http://forum.vodafone.co.uk/index.php?showtopic=41974
http://forum.xda-developers.com/showthread.php?t=591226&highlight=freeze
http://forum.xda-developers.com/showthread.php?t=595646&highlight=freeze
I had the same problem - it happened only 2 times for a week, but it was nasty enough (and in combination with the camera problem) to make me finally send my phone back for a refund.
Basically the symptoms were similar - I would leave the phone somewhere for more than a couple of hours only to find it somehow switched off or something. The buttons light up when clicked, but the screen remains black - only battery removal helps and after that runs like normal...
I have quite a number of calendar notifications etc. - this might be a good clue!
I have the feeling that this thread might grow as big as the camera thread. Perhaps HTC fix that with a software update as well ...
Click to expand...
Click to collapse
I had something similar this morning, I have been using the alarm for the last 2 weeks with no problems. this morning the screen lit up, i saw the notification on the top but there was no noise. as a veteran of WM i dismissed it as "typical". however, the screen then went blank, the buttons would light up but nothing happened. I reset the phone to no avail, button still lit up but no screen - mild panic. removed and refitted the battery and all has been well since.
won't be too chuffed if it happens again....
rivets

Beards,
Notwithstanding that this may be some kind of new software or hardware problem, I just wonder about the notification queue.
I would try using a copy of SKTools to clear the notification queue ( I think you can do other tweaks as well but it's been a while since I used it) and see what happens.
Did you have any missed calls you did not answer today (another possible culprit, linked into auto screen lock = disaster).
I am simply putting ideas out for you to try to narrow the problem down. Don't know if any of this will work.
WB
PS: Just had another thought; have you installed an application onto your SD card that is on-screen? Used to have this issue with a weather application, sat on screen but installed to the SD card.
If the phone went into sleep mode and the application polled the weather servers then it would die a horrible death. De-installing and reinstalling to phone memory solved the problem.
Again its a long shot but you never know.
WB

Ive had that same problem twice last night within th space of 1/2 hour and the today i ran fine up until about 5pm today, where it froze, I updated the rom on sunday from O2 1.43 hope this is not gonna be a problem, anyone know where to get O2 1.43 rom just in case I have to return

wacky.banana said:
Beards,
Notwithstanding that this may be some kind of new software or hardware problem, I just wonder about the notification queue.
I would try using a copy of SKTools to clear the notification queue ( I think you can do other tweaks as well but it's been a while since I used it) and see what happens.
Did you have any missed calls you did not answer today (another possible culprit, linked into auto screen lock = disaster).
I am simply putting ideas out for you to try to narrow the problem down. Don't know if any of this will work.
WB
PS: Just had another thought; have you installed an application onto your SD card that is on-screen? Used to have this issue with a weather application, sat on screen but installed to the SD card.
If the phone went into sleep mode and the application polled the weather servers then it would die a horrible death. De-installing and reinstalling to phone memory solved the problem.
Again its a long shot but you never know.
WB
Click to expand...
Click to collapse
Even though my profession is based on absolute accuracy in detail, when it comes to finding out why the HD2 died I'll try any long-shot.
There were no programs loaded though and I know nothing was paged to make the Phone send any notifications.
I'll have a good check at possible programs/dll's later though.
Thanks.

I've had the same a few times. Probably the reason was overloaded main memory. I removed some mp3 files, but the situation wasn't change.

htc touch pro2 vs hd2... just got the answer!
a day ago... i was unsure about the upgrade. i had posted tis msg in xda but was advised by a senior member tat it was worth the upgrade n i culd find all my answers to the query here. here was my msg...
"hi all. with all the hypes surrounding htc hd2... n my htc touch pro2 fast losing its crown of being the best winmo device in the market... shuld i upgrade to the hd2? n watz wif the glass screen? wuldn't it crack easily? it's glass! appreciate everyone's take on this. the only selling point tat is tempting me away frm my pro2 is abt the speed... 1ghz vs my miserable 528mhz... sad. everyone's talking abt its blazing speed. is it tat obvious?!
then again there's tat camera issue... the infamous pinkish spot, which htc support claims it's related to the 1ghz dragon fella... software related... n restricted to only a selected few?! so it's like going2 the lottery n c who gets the infected piece is it?! bottom line is... my pro2 seems like a honda civic... n the hd2 is purportedly a nissan skyline, but wif so many question marks hanging over its head, shuld i still go for the upgrade? thnx!"
guess wat, after reading most of the threads here... i think i'll stick with the htc touch pro2. the hd2 has way too many issues... even worse than the camera thingy tat i knew abt... but the number of issues tat r highlighted here abt the hd2... is enuf2 make me say no to hd2.

This thread here reminds me to some issues with WinMo 6.5/Manila 2.5 ROMs for the Xperia X1: Over there in the forum, you can find quite some postings describing the "standby of death" problem.
Just very close to some of the other issues we now face with the "real" Leo, too. In fact, there are more "similarities" like the stand-by issue, and nobody was really able to clearly reproduce the problem as there seems to be no pattern. The same problems are not existing in WinMo 6.1/Manila 2.1 ROMs for the Xperia - but some in a WinMo 6.1/Manila 2.5 version, when I follow the thread correctly.
I do strongly believe that there are, underneath the hood of Leo´s operating system, quite some nasty bugs in WinMo as well as Manila. I cannot imagine another explanation why 2 totally different devices with very different hardware (parts) would show the almost exact same issues.
Of course, porting the Leo ROM to something like Xperia may bring some issues, but most apparently, most bugs are coming from MS and HTC, not the talented chefs here. (One more reason to look forward to custom ROMs for the Leo. No good sign for HTC though, frankly spoken...)

mine die this morning too ... alarm didnt go off
but press and hold the power button wake the phone up and alarm start ringing. Then I power it off, and all the other buttons does not turn on the phone other than press and hold power button = soft reset ... weird
Camera patch is out today
waiting for new ROM release

Same thing happened to me this afternoon. The phone wouldn't start up when I pressed the power button so I tried holding the power button down to force a soft reset. At one point all the buttons lit up but nothing more happened. Eventually I pulled the battery out, stuck it back in and then the phone started.

Continuous looping rebooting

I am about to got nuts. Though I love my HD2, it has this one bug that is driving me cracy:
Sometimes, when it crashes and I remove the battery or push the little red "Reset" button in the back, the phone goes into an endless restart or reboot cycle. It will power up, go through the start up procedure until it is time for "Sense" to start and then just turn itself off and start the whole reboot procedure over. There is nothing I can do to stop this, except remove the battery - if I were to let it continue, it would keep rebooting itself all day long or until the battery is dead.
Does anybody have a suggestion as to what may be causing this problem?
P.S.: Up to now, the only thing I can do to stop this cycle, is to do a Hard Reset and reinstall everything.
(Still on the 1.43 ROM, since T-Mobile in Germany has not supplied the update to 1.48)

Looks like HTC Tech-Support has no clue and recommends returning the phone for service.

Are there any programs in your Windows/startup folder?

I've had a similar problem a long time ago with my previous HTC Phone (a wizard WM5) the phone was not faulty, it was one of the programs I had installed, so after a Hard reset everything wa fine until I installed again the program (sorry, I forgot what it was) and at the next soft reset...It took me a long time to find it out, since I tend to have a list of favorite programs which I install first thing after each hard reset.

If you do a hard reset but don't install any software, does it still happen?
I only ask as it may be some software that's installed on the phone that is causing the problem, rather than a fault with the phone itself.

Thanks everyone
I do not really know if it does the same thing without software, but it does come at different times. The last time it happened for example, I had just selected a new ringtone from the pre-installed ones and hit "Accept". Prior to that time I was installing .net 3.5 when it crashed and started looping, prior to that I was playing the pre-installed Teeter game.

lrsthmp said:
I do not really know if it does the same thing without software, but it does come at different times. The last time it happened for example, I had just selected a new ringtone from the pre-installed ones and hit "Accept". Prior to that time I was installing .net 3.5 when it crashed and started looping, prior to that I was playing the pre-installed Teeter game.
Click to expand...
Click to collapse
If it's that random, I'd recommend getting in touch with the manufacturer and arranging a replacement.
Must be damn annoying

reboot cycle - same problem on my HD2
Hello lrsthmp
I have the same problem with my HD2.
Did you find a solution?
Do you have any advice?
Thanks
best wishes Uli

Regrettfully...
... no. I am living with it and have become very religious about backing up. "MyPhone" from Microsoft has become a very important tool for me as a result, because I am having to reinstall quite often.

I had the same thing happen to me after the system froze and I pulled the battery, here is what I found.
There are 3 power pins and during the battery pull and put back in I must have slightly bent one of the pins out of position. I gently put it in line with the other pins, put the battery back in and it started right up.
Careful pulling that battery, it sucks that we even have to do this.

How often do you need to restart HD2

I use stock ROM at the moment with few added programs from trusted resources only (tomtom, coreplayer). I really like the phone. But around once a week it just stops responding, need to do reset. I am not heavy user of it, besides talking mostly use to read email, listen music, and check few web pages (no gaming, chating, etc). Spoke to some iPhone friends, they do not remember ever reseting device. I don't like iPhone for other reasons and really wanted this device to by iPhone killer It is in most cases, but not on stability, at least in my case.
Do you often need to reset the phone? Can something be done about it? I would agree to run some every night (sheduled) reset software if it exists. However it might be not possible, since during startup you need to enter PIN into phone...
How can I get my pride back?

do you close the applications after using them? please mind that by default, the x button only minimizes, leaving them open. to close, you must acces the task manager but it's much easier if you install a third party one. for example, with dutty's task manager you can set the x button to actually close the programs and also, you can very easily manage them.
besides this, i recommend you install cleanram which is a very good tool if you want to avoid resetting the phone.
you can disable the pin password in security settings.

I too use Tomtom and Coreplayer but I have only had to soft-reset once since I got the phone ages ago.
Mind you, I do switch the phone off and back on again every day before I synch with Outlook, so maybe that's why it's so stable!

thank you 27firesnake, will try to find dutty's task manager and cleanram to install. I do close programs from time to time, but not immediatelly. As you mentioned it is not that convenient.
Disabling PIN would allow to run some script to reset phone at some intervals. Most convenient would be to set it let's say to run at 4 a.m. on Saturday night, so it does not disturb you, but also limits the risk of not hearing alarm, if something goes wrong .... Wonder if that posibility to restart phone on shedule exists?
Jim, restarting phone every day certainly reduces potential error risk

i don't know if the phone has this feature already but there is a very nice app for this called g-profile. i installed it once and it worked fine on my hd2 but i don't really need it so i don't have it anymore. i recommend you try it, who knows it may become one of the essentials for you.

I have to restart my phone at least twice a week, back-cover off, battery out, and start it up again!

If I don't manually restart it each evening, sometimes the alarm doesn't go off in the morning and I might get the 'SMS stuck' problem during the following day ... so, by restarting it each evening the phone works more-or-less okay for me.
However, it's still sad that I need to do that on a 630 eur phone.

As I only got it a week ago and spend my time installing and removing stuff I'm resetting 10 times a day...
But once that early excitement phase is behind I hope it will be like my previous TyTN II, a reset every 1-2 weeks.
WM seems to have it's "humor" though. Sometimes it won't crash for 2 weeks, sometimes it will crash 5 times the same day. That's always doing the same things, of course.

kilrah said:
WM seems to have it's "humor" though. Sometimes it won't crash for 2 weeks, sometimes it will crash 5 times the same day. That's always doing the same things, of course.
Click to expand...
Click to collapse
Thats one of the funnier things I've heard about WM for awhile!
I have a spare battery in an external charger. When the juice is low I swap it for the freshly charged battery, thereby doing a soft reset anyway. On average my battery lasts 2 days. So I soft reset every 2 days.
Reasons I do this:
- Prolongs each battery by spreading out the number of cycle charges (I think its ~300 for LiIon batteries).
- Soft reset = fresh RAM to play with.
- By opening and closing the battery cover on a regular basis, I hope to loosen it (its so bloody tight!).

I used to have a application on my TP that had a lot of features including to soft reset the phone every night, and entering your pin code (which you had to insert in that program) i will look for it again when im home i hope i still have it. it also had some really usefull features like turn the sound of during the night!