Database Users

Wizard wont turn on - however lights still flash?????

Im currently using the imate rom 2.16.9.1.wwe Rom date 2/6/06 extrom version 0 2.16.9.101
It has been working fine for the past few weeks and the performane increase has been much better. I was also using the oush mail which also worked well. Then a few days ago I started to have a few problems with the phone, basically it would look as if it was working the lights flashing, however when I went to turn it on it wouldn’t turn on. The only way to resolve this si to soft reset the handset. This problem is now occuring on average 2 times a day! I havent even installed any new software!! Thwe only major incident before this started happening was I used skype twice! But havent used it since! I have also stopped push mail cause I thought this maybe the issue but it didn’t solve it!
Its so annoying cause I think the device is operating normally cause I see the flashing lights however it cant do anything cause it has frozen!
Any ideas???
I was thinking of going for a hard reset but if I restore my backup ive taken with spb will this not just reintroduce the problem?

just to add for further info i have no apps running and the
program memory is total - 44.01mb
in use 19.67mb and Free 24.34
thats after a soft reboot!!

This might be a really silly suggestion, so appologies if it is, but could it be just the backlight turned off for some reason so it looks like the device is off when it is actually on?

No, I don't think that it is the backlight as I am also now experiencing this same problem ... approx 1 - 2 time daily. You think that the phone is functioning until you try to use it. Only option is soft reset.
Any help on this would be appreciated.

no at present a soft reset is the only cure and even then it may occur again later on! Bluey HK are you using the same rom as me??? the imate one?

its done it twice already today and its only midday! the last time i was just browsing the web, closed the browser, then switched it off and then couldnt turn it back on! Do you think it may be a memory leakage issue????

This happened to me yesterday on my T-Mobile MDA. I am running the latest T-Mobile_RUU_Wizard_2210401_221_20710_ENG_US image from xelencin.
What appears to have triggered the problem for me was attempting to connect to T-Mobile's My Email app to download mailbox settings while the signal level is too low or intermittent (Wi-fi and Bluetooth were disabled).
The backlight would not turn on and I could observe the My Email app trying to access the server.

it sounds as though it may be a bug connected with a GPRS connection???

ahh its done it again, this time i wasnt doing anything just died! I think i am gonnna have to do a hard reset cause this is making the phone unuseable!

if i do a hard reset and then install a back up is there a high possibility that this will reintroduce the bug???

its not the backlight
my 8125 is having the same damn problem. its nto a backlight issue, as it just stalls, and the past 4 times its done it, i've just removed the battery and turned it back on as a soft reset wont work, and i can't it to react to any commands. this is either a software issue all our phones are dying. i was having this problem with summitter's previous 2.17 rom, then updated to the recent 2.17.11 aku 2.2 rom... thinking the upgraded rom is what it needed...NOPE... still crashed. almost all instances i believe are when the wifi connection was active. but i could be making that up, i'm positive on 3 occasions it was with a wifi connection active. but not too sure about the 4th.
this is making me insane, and we need to figure out whats up~!

to expound on the problem:
one time i was in the middle of checking voicemail, then tried to delete, but the screen wouldn't light up, and it wasn't responding to my option 7 to delete command. the other time was in the middle of a phone call. something's up....

i am having the same issue with my 9100, its running the latest offical rom, mine does it whenever it feels i dont believe it is wifi or gprs related as i have the problem at time when i have been using neither.
there does not appear to be a link to any software i am using either
any ideas?.

yea- i get the same sometimes, i go to take my phone out of standby and it wont do anything, the power button doesnt work- the light just flashes. sometimes it freezes on the today screen, the power button dont work or anything. really need to sort this!

any ideas? any1 else get this? its where u put ur MDA in standby, and next time u press power button 2 turn on nufin happens, but the leds still flash at the top!

yep i still get the problem! still no cure!

I have exactly the same problem... I just pick up my device from my pocket to use it, I press on the power button once but the device won't wake up from the standby mode. I wish someone can give us a cure.

Low Battery...
I had this happen to me once recently...for me it was becuase my battery was too low. Freaked me out, because everything looked good, but I would power on and get nothing! Right after it started it powered on for a sec then quit. I had to put it on the charger and leave it for a couple hours to get a good solid charge, then everything was fine. Hope this helps....

thanks for the response, unfortunately mine is definately not related to the battery charge!

mine hasnt done it in the last day, ive been leaving it a while before putting it into standby. i used to exit my app (messaging or whatever) and shut it off straightaway, but i give it a sec or 2 to make sure its all good
and its doin ok so far!

TyTn locking up

I have had this happen twice now.
My tytn (v0628) has locked up. I took it out of my case and pressed the power button and got nothing. The lights are blinking as usual (bluetooth and phone). I tried to call it and it did not wake or ring, but on the phone I was calling on it was ringing, and I got that speaker interference so I know the call was reaching my TYTN, but it didn't wake up. So I had to soft reset it. The first time this happened it was on the charger (wall) and not in its case, it happened overnight. Woke up to it not turning on.
Anyone else having this issue?
Later; Lew

Yup ... I've seen it perhaps 6 or 7 times in the month I've had it.
The actual stability issues I had were resolved - i.e. hanging soft resets etc - by rebuilding. In the main it is very stable.
You also get irritating hangs when the device is left to rung and hang up.
Paul.

Yep. Same issue here. The phone is working normally; you just couldn't get it out of powersave mode by pressing the on/off button. I sent mine back for replacement due to two bad keys and an inoperative flash, but I was going to investigate it further. Like:
How about pressing something that would normally wake it up like the camera button perhaps?
... sometimes its rough out here on the (b)leading edge....

This happened twice to me too, both times after being charging for 4-5 hours during the night it doesn't wake up the next morning, it doesn't matter which key I press, only solution was to soft-reset with stylus.
lewcamino said:
My tytn (v0628) has locked up.
Click to expand...
Click to collapse
Mine has also HT628 S/N.
lewcamino said:
I took it out of my case and pressed the power button and got nothing. The lights are blinking as usual (bluetooth and phone).
Click to expand...
Click to collapse
Same here, but bluetooth was turned off. Only phone blinking.
lewcamino said:
I tried to call it and it did not wake or ring, but on the phone I was calling on it was ringing, and I got that speaker interference so I know the call was reaching my TYTN, but it didn't wake up.
Click to expand...
Click to collapse
Exactly the same issue here, I could hear the interfernce on my hi-fi speakers when I called from landline phone to my cell number.
lewcamino said:
So I had to soft reset it. The first time this happened it was on the charger (wall) and not in its case, it happened overnight. Woke up to it not turning on.
Click to expand...
Click to collapse
I didn't have it on the wall charger, but using the USB computer cable, so it doesn't seem a problem related to charger.

I had this happen to me a bunch of times too but it turns out that it was spb software that was causing this issue for me. I had SPB pocket plus and Weather installed, and running on my today screen and it happened quite frequently. I decided to do a hard reset and keep the software minimal to what i "needed" so I kept is simple. haven't had this problem since then. I believer it has to do with the today screen which is either a bug in spb software of a bug in the firmware.
Good Luck!

yak86 said:
it was spb software that was causing this issue for me.
Click to expand...
Click to collapse
I don't have any 3rd party software from SPB installed, but can be probably some other soft....

It was locking up for me too and I went and removed SBSH PocketWeather to test it out since it was the last thing I installed. I remove it from teh Today screen and have not had a lock up yet. I am also running SPB Diary with no problems. I am thinking it could possibly be due to these programs that have to connect to GPRS/UDMA every so often to update its data like PocketWeather since it happens with different programs. Maybe it locks up while charging and trying to make a connection. Just my thoughts.
AJH..

hmmm... I also had spb pocket plus and spb weather installed. When I get my next TyTN I'll have to remove those if the problem re-occurs. however I also had one instance of POFs charge related issue. Maybe its also spb backup related since I fire one of those off every day at 3AM.

I don't have any SPB software on mine. However I was using magic button with the battery meter on top. I have disabled the battery meter. That was 3 days ago. It has not happened since but that does not mean it was the problem. BTW I decided to allow the device to stay on (screen back light off but awake) while charging to prevent this from happening overnight.
I know SPB has a battery meter and I also know that this device reports the battery level in strange ways. Like it only reports 10% increments. Also when you first wake it up the battery is @ 100% then goes to the proper level.
Try this if you have voice command;
Have your device off the charger with some battery missing, 90% or lower. Wake up your phone and quickly activate voice command and say "what is my battery level" It will report something strange like "the battery level is unavailable" or I got this one "the battery level is critical" but it was @ 50% and when i asked again it reported 50% just fine. So I think this may be related to battery polling programs.
I am guessing at this and I have not had long enough time to test it but I thought I would toss it out there for everyone to try.
Later; Lew

I have the SAME EXACTLY problem with my magician, this is a common fault as I can see :? The fact is, most users says that the PDA wouldn't wake up after a night: then the problem is the low temperature.. test this putting the TyTN in a fridge while it's cold, then try to wake it up the problem is there...
MocciJ

i had the same problem with my trion using imate rom......but it didnt happen after a long charge......i just havent turned it on for about 5-7 hours, and then when i did turn it on it wont respond.....so i had to do a soft reset........from my experience i think it was my wisbar advance so i uninstalled it and went back to using wisbar lite......i never had this problem before when i was running wisbar lite originally....when i installed wisbar advance and had it on my device for a couple of days and thats when the problem started to happen......after uninstalling wisbar advance and putting back the wisbar lite the problem didnt come back.....so i think it has something to do with what is running on our today screen.....maybe programs that takes up a lot of resources etc might be the culprit......

i have same problems with prophet. after every charging a have to soft-reset. no additional software is installed and never been. just clenan WM5. so this is not a problem with 3rd party software.

Has anyone noticed that the magnet in the HTC leather case is too strong for the TyTN?
I think that I FINALLY figured out why I was having so many "strange" things happen (i.e. Pull out the phone from the HTC case and it comes out in landscape mode). To test- Open the case and move the magnetic flap around the phone while it's on (with screen lit up) and see if it causes a problem with the display.
I need to find a durable NON-Magnetic carry case. Any know of one available for the TyTN?

ktwildchild said:
(i.e. Pull out the phone from the HTC case and it comes out in landscape mode)
Click to expand...
Click to collapse
sure u're posting in the right topic?? :wink:
Anyway, I recommend to all who's having this problem to send the TyTN to repairs.. It's an hardware fault :roll:
MocciJ

Well you can send out your TyTN if you want. I can say that since I removed the battery bar feture in magic button I have not had this problem. I also let my device stay on (screen backlight off, but device still on) over night.
Later; Lew

lewcamino said:
I have had this happen twice now.
Anyone else having this issue?
Click to expand...
Click to collapse
Yes. I removed Opera and all went back to normal.

We have many topics on "locking up", freezing, storage card problems, windows media player problem, and so on
Please when you have this kind of problem check if you are using appz writing/reading on the storage card
The worst period in my life with TyTN was when I set IE cache and E-mail cache on storage card... (It is a FAT 16 card...)
http://forum.xda-developers.com/viewtopic.php?t=61879 is about overnight freezing....

Sergiopi,
Can you tell us in simple terms what to check to be sure that our programs are not making use of storage card. For instance, I am using pocketbreeze and sbsh pocketweather and both were installed on storage card. Should I simply remove them from the Today screen? Should I reinstall them on main memory?
Thanks, apap

1) Have you sat up IE or Mail SW to store cache or attachment on storage card?
2) Have appz with auto update or log file installed on storage card?
3) Check active processes and events scheduled
This is a simple check list, you can also leave without storage card your TyTN and check if any error message appear after 2-3 ours
To stop applications use any process explore to recognize and stop the process (safer un-checking from today screen first)

I experienced this problem regularly, especially when left on charger overnight as others have reported . I also chgd my ROM from HTC to IMATE -- experienced lockups in both so it's not the ROM.
Saw a suggested "fix" another thread (referenced above) -- Settings/Connections/PC to USB - uncheck box for Advanced Network Functionality --- that seems to have corrected it! I was experiencing the lockip several times a day, but haven't had a lockup since making this chamge. Amd my software install is very similar to others in this thread - spbpktplus, sbsh pocket weather and pocket breeze, wisbar adv 2.
Not sure how this setting is involved, or even whzt it does, but glad the lockips seem to have endec.

Phone not resuming from standby

In the past couple of days, there has been three occasions when the PPC (Orange m700) would not resume from standby by pressing the on/off button.
It was still on, but not responsive at all and required a soft reset. It would not wake up with a regular pre-set alarm, and nor with a phone call either - calls sent straight to answerphone.
I uninstalled some software after the first ocasion, as I though that may be the problem, but apparently not.
I can't find any other forum posts on this probelm either

Hmm, I'm having the same problem since upgrading my P3600 to the latest official HTC ROM. Unit appears to be in standby but cannot be woken using the power button. Haven't tried calling it in this state to see if a call will wake it.
No idea what could be causing it, soft reset seems to fix the problem.
Anyone else with this problem?

before i have same problem like both off u, did u install u'r device with c3 st4r wm5 cr4ck?? because when i have install with that prog my device in black screen i couldn't wake my phone again & tried to call my device but the phone not active, now i'm using the original c3 st4r serial number from dopod for free, my device just work fine

I have recently noticed mine doiing this as well, although if i hold the button down for a while it will eventually wake up. I dont have a crack for core but have a serial posted on the XXXXXXXXXX site- didnt get a serial or the program with my dopod..... can someone help me with a different serial?
Mod edit we do not make WAREZ suggestions on XDA-Developers

It's happened on mine a couple times recently. For the moment, I'm attributing it to running the gmail applet...no theory, just based on practical observation. A friend recently installed opera mini and had the same problem on his device (it's an HP6515). Could it be the midlets?

i dont use midlets, and i have the same problem and worse... some times everything stops working even in standby mode, or when i use it it crashes and i have to wait some time before using it or i have to soft reset after a long period... it is not a software problem because i uninstalled alot of heavy progs, but i think that mini sd might be corupted and the apps using it crashes,(us when i listent o the musing file paths are gone and i have to softreset)
im just trying using the mini sd as hdd in windows through the phone and do a checkdisk and defragment to see if the problem resists.. if it does ill paint blue my trinity and throw it to the see *(greek exprsion).... ime so ungry of those stuck problems, and i think we gave so much money and we cant even recieve phonecalls...its a pain in the a**

This has happened to me on occasion.
I am wondering if you guys check mail (use HDSPA?)... I have a feeling this may be the cause...

happens every now and then, suspect batterystatus plug-in which is not really meant for trinity, but could be some other software...

For the past three days the phone was frozen in the morning.
I have two alarms set to get me up, and there have been a couple of reminders (tasks), so I wonder if these are related to the problem? The alarms never went off!
Also my phone memory is now round about 12mb, so I also wonder if this is an issue?
Also, it has taken me 2 soft resets to get the phone working again after it froze the past 2 times

I have noticed the same issue for a while. In my case at least I think it relates to wifi (and maybe BT). If left on my phone doesnt typically emerge from standyby. If I switch off then I dont seem to have this problem at all. Maybe not just me?

Guys, I suspect you have a software problem. I know it's painful, but you can do a hard reset to the device so that it returns to its clean initial state and test for a few days to see if it's recurring.
Then you'll know if it's a software problem or hardware one. Also, it helps you to explain the situation when you ever need to return it.

Had the same problem. Drove me absolutely nuts. Had phone exchanged 3 times and did numerous hard and soft resets. Virtually no additional software on it. Finally resolved after switching to WM6. Thank god!

i think it's a hardware problem.
I have a trinity now, but I had this problem with my atom exec. it would do exactly that... turn off, not turn back on, power button doesn't work, people think im not answering my phone, alarms don't sound. I tried all the roms, including changing my WWE rom to a CHT rom, didn't work, same problem.
I'm interested in hearing why people think this is software related.

i have the same problem with my p3600 :| sometime it don'r resume from standby when i press poweron/off button :| any solution?

I think you'd better send it back to HTC.

I had the Standby of Death SOD this is when the phone fails to come out of standby with a power button press. This issue only affects some people on some networks. I'm not sure if its a network problem or a software problem but as only a minority of people have it, I suspect its mainly a network problem there is a software solution.
The solution is to change the phone settings band option from auto 3G/2G to either 3G Only (WCDMA + UTMS 2100 in Europe) or 2G Only (GSM + AUTO) depending on your requirements.
Also read this thread http://forum.xda-developers.com/showthread.php?t=540943&highlight=standby&page=2 where the resolution was to get a new SIM.
Obviously this only solves the problem when the crash is because of the sim and/or settings which impact the sim. To rule out a software cause its best to start with a hard reset.

try this
problem phone freeze from standby often hapened to me then i try to install "SystemSecurityMonitorPro(V2.2)"
use it before turn on phone from standby
i dont know how it work but it working for me
correct me if iam wrong

hilang said:
problem phone freeze from standby often hapened to me then i try to install "SystemSecurityMonitorPro(V2.2)"
use it before turn on phone from standby
i dont know how it work but it working for me
correct me if iam wrong
Click to expand...
Click to collapse
I'm not going to try and correct you as there can be different solutions to the problem depending on the cause, my solution will only solve the problem if its because of the sim/radio/network, other solutions are to update the radio, get a new SIM, do a hard reset etc etc etc. If it worked for you then it worked for you and your post is welcome.

CAB request!

Can somebody with the know how make a little program which litterally only performs one task: kills the process services.exe.
The reason for this is it is the cause of many soft resets in a day. Sometimes not even fixing the slowdown anyway and causing the famous black screen of death.
But as soon as i go to sktools and use the processes tool and kill the process phone goes back to being how it should! However because the phone goes into major slowdown it takes ages for the sktools processes program to load and then hard to select services from the list because of the lagging etc so it would be nice just to have a link that i could put on my quick links and when phone goes to melt down just press this magic button which saves the phone being hurled at a wall!
It needs to be called Meltdown Override or something!
This is a serious request as it would make HD2 use a much more pleasant experience!
Many thanks

This is pretty easy to do AFAIK...
If nobody else does it, I can do it when I have some more free time ...

I would appreciate this so much!
I think I may even use AEB to assign it to a long press of the back key or something

But, does services.exe auto-starts again? Because you could have some problems if you kill it and don't start it again...

Yer it does straight away but not running at 90% + CPU.

I find it unlikely that services.exe is really the culprit here, but rather a service installed on your phone that is misbehaving. If you find out which service is causing the problem, and then uninstall or disable it....
curing the disease, rather than treating the symptoms.

X1-owner said:
I find it unlikely that services.exe is really the culprit here, but rather a service installed on your phone that is misbehaving. If you find out which service is causing the problem, and then uninstall or disable it....
curing the disease, rather than treating the symptoms.
Click to expand...
Click to collapse
This guy is right...

Ive only just installed a new ROM voda UK 1.72 so I have next to no programs installed at the moment so I don't see what could cause it.
The main time this happens is when left charging over night and when you go to use it in the morning it's completely screwed. Soft reset doesnt fix it it just goes to black screen of death so then u have to take the battery cover off and reset again. The only thing i have found to get it to a useable state again is to kill process services.exe, and then its fine again. Once by doing that it stopped weather update and text messaging from working but atleast when i then did a soft reset things where still fine and those two things worked again and no laggy phone.
I kno it seems stupid to just kill a process and not find the problem but i cant see what the problem could be considering how recently i hard reset the phone (which i did 3 times in total to see if it got rid of the problem).

Just forget that ROM and go back to a working one? Seems easy to me... don't always need to have the latest or highest version number, just something that works... If 1.72 doesn't work for you, don't use it!

I would if it wasn't for the fact that after doing the annoying procedure in the morning of killing process "services.exe" then soft reseting, it runs the quickest i have ever been able to use the device on any ROM before it

You know that services.exe is one of the main parts of your phone-funcionality (calls, sms, etc.)?
As you said you experience it in most cases in the morning... Have u got GAlarm installed?
If yes --> Did you check the RegKey MidnightWakeup=True and change it to false?
My Girlfriends TD2 had the same issue. CPU usage by services.exe was often around 70-90% until i applied this change...

Services.exe is just like svchost on a windows-machine, it just hosts a bunch of services. So most likely its a service that has gone crazy.

HTC Legend suffering Standby on Death (SOD)

hi all,
i having my 1st Android phone (HTC Legend), but my set suffering Standby on Death (SOD), not sure if the right term. When it on standby, I not able to wake the phone; only way to remove the battery and on the phone again.
However, during it 'freeze' mode, try calling the phone; won't ring but caller doesn't get any engaged tone keep trying connect tone.
Please advise if any1 experience the above or any steps I can do.
** Try searching the web, only found SOD on Win phone.
Cheers.
Edit/Delete Message

The same thing happend to me yesterday, for the first time (I pulled out battery to reset it). I had a few random resets last few days, but I do use my legend for app development testing, so i'm not sure if i somehow provoked the problem.
Offtopic, but just looking at logcat output of a normally running Legend you get impression that there are a lot of unfinished stuff, especially HTC applications (news widget is terrible)

I'm also seeing the same random resets on my Legend. Not sure what when wrong. I have a bunch of apps installed but I don't know if this relates to any of them.

It happened again just now. Restarts on daily basis now

just make a hard reset

Ok. I did a hard rest. And i don't want to install any apps, let it run in vanilla flavor for 2-3 days and see if it happens again.
If it does, that means it must be caused by one of the apps installed before

I had some SOD's, but after a complete clean and reset to original setting, everything disappeared.
Maybe it was a problem coming from installed software...

clean reset, wiped out everything. reset after 15hrs of up time. i'm going to RMA this thing

Hi all - first post here...
I have not long had my first HTC handset - and I really like it, but nearly every day I get this 'SOD'...as described here.
I had to remove the battery to wake it up again only this morning.
I have noticed, that it only seems to do this when it can't recieve the weather data (under the HTC clock)? the handset never seems to hang etc while it has this data?
Have others seen this? Could it be a bug?

Why not bring all SOD threads to one?
As I see all SOD's are same on all devices.
There is bunch of symptoms but if you have sod than you are experiencing some or all of the symptoms.
General help is to hard reset few times than flash shipped ROM then hard reset again few times then flash your favorite custom ROM or leave shipped, and reset again few times. And finaly set network to GSM+AUTO in Phone band configuration. Or try to change SIM with another network operator.
All of this helped some people but there is many who did not solve the SOD with this nor anything else.
I know I am posting in more than one thread same thing and it is not double or triple or X posting it is just help request for people who could finaly understand what is problem and help us all.
Sory, and thanks in advance.
Weather is not problem on my device, I did try turn it off, disable auto update of everything .... no difference.
Even I leave it connected to USB and it have the internet connection all time and I do not have SOD, I have DIM of death screen dims not turn of and if I disconect it and pres power to go to stand by or to turn off screen I can not power on device until i pull battery out few times - 4 - 5 timesto be precise or sometimes even more.

I got a new replacement unit and it works fine since. I guess my old unit was really defective
Sent from my Legend using XDA App

I have had to have my handset replaced now. My SOD contiuned and then the Mic gave up and no-one could hear me in calls - made it unusable as a phone. I also had battrey issues where the phone wouldn't charge and the battery meter read wrong.
All seems fine with this replacement handset.....