Database Users

so i fxxxed up real bad

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What's the story?
Sent From My HTC Evo Using Tapatalk Pro!

a pictures worth a thousand words .
phone fell off seat in movie theater, like 2 feet from ground..

was it naked?

I cried a little inside when I saw this picture..

without a case ? ya

sorry.
I hate how badly HTC tempers some of their phones [screen that is]
I remember when I got my first TP2, broke screen on first drop... I had a replacement,... That I still have... I treat it like trash! And lemme tell you this thing is sturdy. My Evo... Has been abused, dropped, fell straight on the curb of the sidewalk (right onto the raised part and onto the floor). Only visible thing is a tiny dot of glass that chipped off the lower bottom right.. This one is sturdy as hell too...

this was my first time dropping the phone, I only had it for about two weeks.
The screen is like scratch proof but not shatter proof, it should be the other way around at least (hopefully both). I tried using my keys to scratch out a hole in the glass so i could take it out and see if i could get a replacement glass but the keys wouldnt even scratch as hard as i tried

i died a little inside when i saw that picture. if that happened to my phone...i would probably cry

Dang that really sux. I was so scared when I dropped my Evo at work from a height of 30 ft and lucky for me I just had sum dirt in the kick stand but that was the day I added insurance on my bill. I'm sure if u have insurance they will give u a new screen as there was a time with my instinct I broke the screen 3 times in a month and Sprint fixed it no questions asked
Sent from my PC36100 using XDA App

felacio said:
I cried a little inside when I saw this picture..
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i LOLed really

Sporkman said:
i LOLed really
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his name or the comment?

DirtyShroomz said:
his name or the comment?
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@ the PIC why put a 500$ phone on a sent and EVEN take the chance of it falling ?

That sucks man . Well if you don't have insurance, they sell replacement touch screen digitizers on eBay. Not sure how easy it is to replace.
http://cgi.ebay.com/HTC-Sprint-Evo-...862017?pt=PDA_Accessories&hash=item4152abc101
I have no affiliation to that seller, just looked up the cheapest one that wasn't out of the country.
Looks like some guys just put up a repair video too and it doesn't look too difficult, but I'd be scared to do it myself lol.
http://www.repairsuniverse.com/htc-evo-4g-glass-touch-screen-digtizer-lcd-repair-guide.html

Most sprint repair stores are stocking glass/screen replacements. Just go down there and get it fixed, generally they can do them in 15-20 minutes

actually im within the first 30 days, so im taking the phone back to a store and swapping it for a brand new one. which seems like a great deal to me.

if you are rooted you will probably have to unroot... but you already knew that

I just flashed back to the stock rom i found in the evo wiki, that should be good correct ?

rockage said:
actually im within the first 30 days, so im taking the phone back to a store and swapping it for a brand new one. which seems like a great deal to me.
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Good luck man. 30 days or not they're probably not gonna just swap an obviously damaged phone out for a new one. Not saying it wont happen, just.. good luck!
rockage said:
I just flashed back to the stock rom i found in the evo wiki, that should be good correct ?
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You should be good with that. In my experience I've had no trouble taking rooted devices in to them. I always make sure at the very least it appears stock when they power it up.

I called them and they are the ones that suggested i just return it and get a new one since it's within thirty days. I called the store too, not sprint (sometimes they like to contradict each other).

WTF ATT!!

So I got my phone today and low and behold I have some serious (at least to me) blemishes and scratches on the back. Some pics below. I know they may not seem too bad but come on, this is a brand new phone, and unexceptable if you ask me. So I actually go to my nearby ATT store to see if they have stock already so they can swap it out and they don't have any yet. You could see it in the eyes of the workers that they hadn't seen one yet. Borderline oogling over it.
Anyways, they say call ATT and they'll send me another. I call and low and behold they CAN send me a replacement (not overnight mind you, I'd have to pay for that), but as I had to remind them, there is a backorder for it so they couldn't tell me when I'd get it. All this time I wouldn't be able to activate the phone. I say screw it, I'll keep it but you gotta give me something here. All they can do open a customer credit report and see if it goes through. Suffice it to say.....I'm pissed.
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Yeah this is a total case of WTF. Must have happened in the flashing process when they added all their carrier crap.

Wow. Was it shipped in bag full of rocks?

Thats how mine is from GPlay! Not as bad as yours but the same type of marks.... Seems like it was slid around and there was a bunch of dust/debris in the box on the phone.. I called them up right after I saw and they were gonna set me up with a new replacement but there is a problem with there system with that apparently...:roll eyes: So I have to wait for them to fix that then get in contact with me to set up the replacement... Im using this one in a case in the mean time but it definitely shouldn't fly to get one that looks this way!

Looks like someone was skate boarding on it before shipping. Lol I would return it. There is no fu#king way I pay over $700 for a screwed up phone.

Probably happened while they were tattooing that sweetass globe on the bottom. Well worth the sacrifice, IMO.

h0bnail said:
Probably happened while they were tattooing that sweetass globe on the bottom. Well worth the sacrifice, IMO.
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Sorry about the phone man - Thankfully sprint didn't add any type of logo..
But this comment had me rolling for like 5 mins..

h0bnail said:
Probably happened while they were tattooing that sweetass globe on the bottom. Well worth the sacrifice, IMO.
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Hilarious
Seriously, that is unacceptable. I'd be pissed. Hope u get the replacement soon, you never feel like its quite yours until you get the replacement.
Sent from my Nexus 9 using Tapatalk

h0bnail said:
Probably happened while they were tattooing that sweetass globe on the bottom. Well worth the sacrifice, IMO.
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Hahaha this comment had me rollin as well. Sorry about your phone OP. Hopefully they give you some type of credit or something.

That valiant phone fought tooth and nail and tried to resist being tramp stamped. In the end the handset torturers won

h0bnail said:
Probably happened while they were tattooing that sweetass globe on the bottom. Well worth the sacrifice, IMO.
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You sir win the internet for the day.
Sent from my Nexus 7 using Tapatalk

How is that AT&T's fault? Lol.

"A Lenovo company..."
I would try blast them Motorola and ATT on social media. No way you fork over that much cash money for A defectove unit. I also suggest you QC the camera carefully. It may have got the lense.

Motorola QC issue.

I was at my tmobile store when they unboxed their demo unit and it had the same nonsense. We considered that maybe they just purposely sent the ****ty ones to stores for demo purposes. Hope this is not a widespread issue

That's what you get for purchasing a phone from the devil.

holywhitebread said:
How is that AT&T's fault? Lol.
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They would have touched it last when flashing their splash screenand doing the logo on the back. But a previous commenter said his gplay device was the same. I would look at how the phone fits in the retail packaging. Does it have room to move around at all, is what i would be looking at.
via Glade PlugIns

Cy_n_ic said:
They would have touched it last when flashing their splash screenand doing the logo on the back. But a previous commenter said his gplay device was the same. I would look at how the phone fits in the retail packaging. Does it have room to move around at all, is what i would be looking at.
via Glade PlugIns
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I think it has some room to move because there doesn't seem to be anything keeping it in place or anything protective it has to sit on. Its just sitting on indent of the phone with the documentation. I think it happened during shipping possibly especially if it was man handled it could bounce around and scuff up but idk? i don't see how sliding on cardboard could cause marks like that.
Im also still waiting on Gplay to reply and fix there system to get me a new replacement...

Did you have any issues getting AT&T to initiate the return? This is ridiculous, mine has this too.

Cy_n_ic said:
They would have touched it last when flashing their splash screenand doing the logo on the back. But a previous commenter said his gplay device was the same. I would look at how the phone fits in the retail packaging. Does it have room to move around at all, is what i would be looking at.
via Glade PlugIns
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AT&T wouldn't have done it themselves, just semantically speaking.
They would have made a deal with the OEM (Motorola) to make the modifications on their behalf before packaging.
Not defending AT&T or anything, of course.

Nexus 6 Drop Thread

Today I dropped my Nexus 6... And my case won't be here for another two days! The drop was from about 2 feet, the damage wasn't bad. Just a little scuffed up on the corners. Pictures below
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That just makes me cringe.

When I ordered it from sprint they told me it was gonna be 1 to 3 weeks for the phone to get there that's why I didn't order a case sooner but the phone came in within 3 days.

One drop, about 3.5 feet....

Ouch! This phone is very slippery in dry cool weather and if your skin is dry. A little moisture and hand locks on like a magnet. Regardless, I'm looking forward to my case as I cling on to my N6 with a "kung fu grip" until it arrives

I've had mine slip out of my shirt pocket two times on to a hard tile floor. It landed screen down both times. It's in a spigen slim armor case and there was no damage.

rhug0323 said:
One drop, about 3.5 feet....
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Ouch. It must of landed on a corner pretty good. I believe mine landed backside down on the asphalt and slid. Fell out of my lap when I got out of the car. Hopefully its not to expensive for you to get a replacement.

tloc623 said:
Ouch. It must of landed on a corner pretty good. I believe mine landed backside down on the asphalt and slid. Fell out of my lap when I got out of the car. Hopefully its not to expensive for you to get a replacement.
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I don't know if getting a replacement is an option at this time. Probably putting it on ebay just to get it out of my sight.

I just gasped. I can't follow this thread anymore

Put a dark case on it and you won't see it.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app

Glad I went ahead ordered my case... Got all my accessories but no phone lol.

Every new phone I decide I am going to try no case...then I come across one of these threads. Thanks, guess I am going to go check it the accessories threads now.

One benefit of being backordered is that my case came first.

Thing I love most about following new phones on XDA... Is the people that drop then within the first week. Do you guys have hands made out of butter?

Yikes. I bet quite a few people already have broken nexus 6's. Which would suck so bad.
Mine yesterday slipped out of my shirt pocket and landed on my foot. I was only getting up from my couch and the ground is soft anyway, along with my foot, so nothing at all happened.
Not gonna be putting it in this shirt pocket again. It's too big for the pocket haha

RedBlueGreen said:
Thing I love most about following new phones on XDA... Is the people that drop then within the first week. Do you guys have hands made out of butter?
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It's funny, i was thinking the same thing earlier today. But I was expecting to see a bunch of "Google screwed us with a cheap screen. Only cheap glass breaks like this. I've never heard of any other phone screen breaking. This is not my fault in any wayl Google made the phone slip out of my hand!". But surprisingly, every one in this thread has acted civil.

PaisanNYC said:
It's funny, i was thinking the same thing earlier today. But I was expecting to see a bunch of "Google screwed us with a cheap screen. Only cheap glass breaks like this. I've never heard of any other phone screen breaking. This is not my fault in any wayl Google made the phone slip out of my hand!". But surprisingly, every one in this thread has acted civil.
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Haha yeah! Give it time.. We'll definitely have some of those.

Sucks bad for you guys.
I was just thinking about not using my Moko case when my N6 finally comes in the mail...I'm thinking again on that

Ouchies at these pics.... Can't wait till my diztronic gets here
Sent from my 1+1

I'm hoping it is built like my motox 2014. I've dropped it twice from 3.5 feet screen down onto tile floor and you can't even tell. No case

If you don't use a case... Get MotoCare.

I have not broken a phone since my iPhone 4 many years ago...an then it was just a small hairline crack. This morning my phone fell of the couch from about a little more than a foot high and it completely shattered. I have dropped my HTC M8 so many times in this way and not even a scratch or dent. I was shocked. Oh, well, guess I'm glad I kept my M8...back to it until I get get a replacement or get it fixed...only had this moto X pure edition for 5 days! Just hope it I can not break it more than 3 times (motocares limit) until March when new phones come out.

bitwiser said:
I have not broken a phone since my iPhone 4 many years ago...an then it was just a small hairline crack. This morning my phone fell of the couch from about a little more than a foot high and it completely shattered. I have dropped my HTC M8 so many times in this way and not even a scratch or dent. I was shocked. Oh, well, guess I'm glad I kept my M8...back to it until I get get a replacement or get it fixed...only had this moto X pure edition for 5 days! Just hope it I can not break it more than 3 times (motocares limit) until March when new phones come out.
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Ouch that must have hurt. I am too without a case. I like the phone without better. I have the Motocare as well.

The glass is a pretty shape, but it definitely gives me durability concerns. I just got mine, and I don't think I'll be able to use this phone without at least a slim tpu case.

shamelin73 said:
Ouch that must have hurt. I am too without a case. I like the phone without better. I have the Motocare as well.
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I have never had a case...just can't take the extra bulk and love the way the Moto feels (leather back) without one. Guess I'll just have to pay the price a few times or max 3

Iv'e never broken a phone,never used a case, never purchased insurance. Don't intend on starting now
Sorry for your loss.

crawlgsx said:
Iv'e never broken a phone,never used a case, never purchased insurance. Don't intend on starting now
Sorry for your loss.
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lol, I did not intend on breaking or dropping it either. I've never put insurance on it either...did not on this one...had it only 5 days...no Motocare. Talked to an agent, he said it has not been 30 days...purchase motocare then make a claim. a little cheaper than the repair fee and i'll be able to use it again if needed. So that is what I did.

Don't you also have to pay a 50 dollar deductible with motocare?

dobbs3x said:
Don't you also have to pay a 50 dollar deductible with motocare?
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I think it's $35

Restola said:
I think it's $35
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Screenshot for you guys. You have me considering it, though I'm normally very much against paying for stuff like this. Then again, the price really isn't bad... Decisions, decisions.
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mercado79 said:
Screenshot for you guys. You have me considering it, though I'm normally very much against paying for stuff like this. Then again, the price really isn't bad... Decisions, decisions.
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I bought Motocare for my 2013 Moto X and haven't used it but then I use a case with that one. I didn't get it yet for this one.
I haven't seen a case I really like for the new one (it's in Hong Kong right now) but I keep thinking about what happens if I drop it. Maybe I will go back and get Motocare.

I dropped my first gen x from about 2 and half feet this summer and shattered my screen. It was on cement. I can only imagine the bigger x is even more fragile. Non the less what a great phone I'm on my third x now and have tried others and keep coming back.

Yep I just did the same thing earlier. Got my phone on Monday and just a small 2' fall flat on the screen did the job. My phone cracked at the top left and bottom right. I have cracks across my 5.2" screen now. I'm getting it replaced with MotoCare. I will also be buying a screen protector. I've not broken a screen on any of my phones ever.
Sent from my XT1095 using XDA Free mobile app

"Gorilla Glass" lol
Sent from my XT1095 using XDA Free mobile app

I got the moto care too. The rounded edges of the glass are too much like the nexus 4 and my wife cracked her fair share of nexus 4's, so I figured better be safe than sorry.

I'm sorry for your moto x man, the first day I bought mine I bought a cheap tpu case and now i'm planning to get the unicorn beetle one, that case seems the most protective one for the moto x.

Which credit card did you use? There are some credit card that has 90 days protection. Call and claim if you have one of those. Good luck and sorry about that.

Same thing happened to me OP. The rounded edges of this screen really make it susceptible to drops and cracking. This phone is really slippery when in my pocket and it literally just slipped out while I was sitting down and cracked. Filed a MotoCare claim and got a replacement 4 days later.

The only thing that has me "pausing" on Motocare is the following:
1)I know it extends the "regular" warranty to 2 years, but I think it's unlikely that something will go wrong with the "insides" of the phone in that time.
2) The cost of Motocare+ 1 Deductible is about the same a s 1 screen replacement. So, unless you're going to break the screen more than once, it really won't pay off.
Thoughts?

I dropped my 2nd gen moto x at a retail store the other day without a case. Fell from about 4 foot and landed right on the glasses. Somehow it didn't shatter or even have a scratch on it. I try to always wear a case but kinda rushed out of the house without one this time (I rarely use a case in my house).
Probably depends on the angle it drops for anyone with durability concerns.

l_stevens said:
The only thing that has me "pausing" on Motocare is the following:
1)I know it extends the "regular" warranty to 2 years, but I think it's unlikely that something will go wrong with the "insides" of the phone in that time.
2) The cost of Motocare+ 1 Deductible is about the same a s 1 screen replacement. So, unless you're going to break the screen more than once, it really won't pay off.
Thoughts?
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Click to collapse
FWIW: I'm in the same mindset, for now, at least.

A word of warning for anyone clumsy. Get a case or get insurance!

Title above sums it up. In all my years of owning smartphones and being so careful, I have never once smashed a screen through dropping it. Until a few weeks ago. My poor baby fell on the bathroom floor and shattered to pieces. It was ruined.
After many hours of googling, I found that there seems to be NO repair companies in the UK who will replace the screen, and whilst the glass portion can be purchased for under £10 on ebay, its an absolute nightmare to fit.
So reluctantly I contacted Motorola for a repair. After about a week of emails I was told to send it off to Germany and they'll take a look and give me a quote. Fortunately I managed to convince them to cover the postage cost for me :victory: :victory:
So off he went to Germany (yeah, my phones a he!). After what seemed like a lovely holiday of about 10 days (combination of sending it right over the easter bank holiday, and apparently very un-stereotypical German inefficiency) I got my quote back.
OUCH! :crying::crying: €238,04 - Around £180
FOR A SCREEN. ONE HUNDRED AND EIGHTY POUNDS...
Now I know its my own stupidity, and I can't complain because I'm the dumb idiot who dropped it in the first place, and didn't have a case on it. BUT WOW THATS MORE THAN I WAS EXPECTING.
Which gave me the dilemma of pay it, or sell off my old friend with a smashed screen and buy something else / one without a smashed screen.
I'm reluctantly agreeing to pay it, but I have just ordered a case and tempered glass protector. £30 protecting your phone screen is well worth it! Especially with this phone!

i feel your pain , same here
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i try to change this glass with hot air station etc. but i broke LCD
ps. i drop phone from around 30cm on pavement and i win - 220usd

niko99 said:
i feel your pain , same here
i try to change this glass with hot air station etc. but i broke LCD
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I wish I had a photo of mine when I broke it, the whole panel literally just shattered. I looked at repair tutorials, having repaired an old ipod back in the day, but I didn't want to go anywhere near repairing this.

At least this screen is better than the 2013 version. I don't even know how my 2013 screen cracked. I noticed no cracks when I got in the shower, then it had a huge crack when I got out of the shower. It was on the bathroom counter playing music. My only guess is that the steam from the shower cracked the glass. In all my days, I had never seen anything like it. I had done the same with phones and tablets before and after, but have only seen the problem from the Moto X 2013.

I just dropped mine last week and it was the first time I ever cracked a screen. Moto told me it would be estimated at $125 to fix and sent me a replacement before I sent them the one I broke. They actually cancelled the charge!

Have you got house insurance, as with mine I it covers a certain amount of cash on items outside the home.

Okay, well after about 2 weeks, I have now received an email saying that it could not be repaired and that I will be sent a new one!
Should have an X code tomorrow and I will be able to design a whole new one! I'm willing to accept the delay for a free redesign, I had 2nd thoughts about the white front.

Wow good news!
How long had you had your phone?

Zammo76 said:
Wow good news!
How long had you had your phone?
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I've had it since November of last year, so about 5 months. Still no X-Code from them yet, and the wait is killing me. But Red and Black Moto X is what I'm going for this time

dh2311 said:
I've had it since November of last year, so about 5 months. Still no X-Code from them yet, and the wait is killing me. But Red and Black Moto X is what I'm going for this time
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and, did you get a new phone? how much did they charge?
(just broke my display, just the display, not the outer glass)

godutch said:
and, did you get a new phone? how much did they charge?
(just broke my display, just the display, not the outer glass)
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Sorry yeah, I got the new one. Really love the colours! They did it for the cost of the repair. I don't think its common policy in the UK though, as customer service seemed unaware of the concept of an x code.

godutch said:
and, did you get a new phone? how much did they charge?
(just broke my display, just the display, not the outer glass)
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In the USA, I paid $125 and they sent me a refurb phone with my customizations and after receiving that "new" phone I sent back the broken one.
Fyi, my screen was pretty much destroyed (unusable).
Very good service (although I think they need that level of service when I have since cracked the replacement from a 16" fall out of my pocket).