Database Users

Can't remove/install programs!

Hello
Yesterday i tried to remove a program on my Qtek9000. But in the add/remove program, where
all installed programs are listed, was nothing! It was empty!
Then I tried to connect to the Computer but without success! An error Message appeared, "Can't
synchronize, please reconnect an try again!"
I can't even install a new program!
Please help me!
Geko

Turn OFF your firewalls then connect your Universal via USB again.

hmm, Doesn't work.
Any other ideas?

I am having similar problems. I have a list of installed programs in the uninstall list. However, whenever I install new softwares, they are not shown in the uninstall list, thus I cannot uninstall any new softwares. Anyone knows what happens?

daddyfok said:
I am having similar problems. I have a list of installed programs in the uninstall list. However, whenever I install new softwares, they are not shown in the uninstall list, thus I cannot uninstall any new softwares. Anyone knows what happens?
Click to expand...
Click to collapse
...your not using phoneAlarm are you?
This is a documented issue with a previous version and is fixed in the latest release.
Matt

Yes PhoneAlarm is an issue and does prevent installed programs to show up in the list of installed programs. If you cannot live without PhoneAlarm (Like Myself) then you have two options:
You can install SKTools. The uninstallation utility in SKTools will still show the list of installed programs even if it is not shown in the generic Windows utility.
The other option involves changing the registry. You will need a registry editor like Resco. The procedure is as follows:
1) go to..
HKEY_LOCAL_MACHINE\Security\AppInstall\
2) Select the application directory that is not showing up in the list
3) change the DWORD Role data from 40 to 24
4) Now the application will show up in the list.
Hope this works for you
Regards

srmz you are great !!!! It works and I can uninstall programs now.
I have never installed PhoneAlarm, and I forget starting from when this problem appears.
Also thanks matt1971 for rasing the possible reason leading to the problem. You guys are great !!

I now have the same problem - I can't install programs (get a message saying installation was unsuccseful), and when I try to remove programs there are none at all in the list.
All I've done today is install sbp Weather.
All programs work fine, but I also can't change Today Theme - it seems to be stuck on default.
Anyone able to help?
Cheers
Rowan

yes I have the exact same issue...this post is about not being able to sync, install, or uninstall anything....while srmz's post was informational, it didn't help those of us who has this problem...
please can anyone help? I really don't want to have to hard-reset my phone
Thanks
Anthony

U shld try M$ As 4.5 version sometimes it happens dat ur device doesn't show u the complete list of prog. installed but with Async it will show u ,from which u can uninstall the prog u want to.

Program Installation Problem

I have had many pocket PC's and the Universal w/WM5 is the only one that gives me consistant installation problems. I had listpro 3.0 installed in program memory. I uninstalled it with the intent of re-installing it on the SD card. Unchecking it from activesync did nothing. Removing from the ppc directly told me that all of the file were not removed. I saw the the folder still existed in program files, do I deleted the directory and shortcuts pointing to it. I have had this exact same problem MANY times
Am I the only one with this problem? I don't find any messages like this.
Next, I try to reinstall listpro and it won't reinstall :x I get a message cannot be installed, try another location (which does not work). Do I need a hard reset? I tryed installing another program and I can still install other stuff, but the removal did not work again.

GaryK2 said:
I have had many pocket PC's and the Universal w/WM5 is the only one that gives me consistant installation problems. I had listpro 3.0 installed in program memory. I uninstalled it with the intent of re-installing it on the SD card. Unchecking it from activesync did nothing. Removing from the ppc directly told me that all of the file were not removed. I saw the the folder still existed in program files, do I deleted the directory and shortcuts pointing to it. I have had this exact same problem MANY times
Am I the only one with this problem? I don't find any messages like this.
Next, I try to reinstall listpro and it won't reinstall :x I get a message cannot be installed, try another location (which does not work). Do I need a hard reset? I tryed installing another program and I can still install other stuff, but the removal did not work again.
Click to expand...
Click to collapse
Hi Gary!
I have a lot of experience in this sh*t. WM5 cannot uninstall or install in a lot of cases. Usually if you still have some files or folders which are on the same location than with the installation, installer says: cannot install. In that case you have to delete (or rename) the folder left, and then you can install it. In other cases installer stays in a loop install condition, and cannot continue. In that case try to install another application to finish somelooped order. I realised another thing, which is very interesting: when you want to uninstall a program, and your pda says it cannot be removed - or something -, if I run Vijay555 killphone application in 98% of the cases after it I can uninstall the same.
I hope this wil help!

Hi,
Perhaps I have been lucky but I havent had any issues with regards to installing or uninstalling programs.
I do make sure that I soft reset before and after - so maybe thats a golden rule!
Matt

Yes, softreset would be a good tip in more cases, but it wouldn't solve the problem when you want to install a program which needs a place what exists.

I did find some files in the windows directory and deleted them. That WORKED. Just doing program files is not enough. In this case, the file name was the same as the program. I don't expect to be that lucky all the time.
I have done soft-resets when it does not work. I do a number of trial programs and tend to forget prior to removal. What a apin
Got to love Microsoft - reboot is the answer to everything.

Installation problems.....
I am having the same problem too.
Even after a hard reset when I try and install Sprite Backup & Agenda Fusion I keep getting the install error: 'cannot be installed, try another location'
It's driving me up the wall! I would have thought after a hard reset this wouldn't be an issue. I'm now the proud owner of an MDA Pro (Universal) that I can't use because the software I want to install won't install.
Can anyone help me please?

remove program problem from mogul

damn, my mogul got f*cked up after installing touchflo. Not trying to blame this program but maybe there could be some conflict? After i installed it and didnt really like it, i tried goin to remove program in setting to remove this, but guess what, nothing showed up in there. For some odd reason i cant remove any program from my phone because the screen was blank. Then i tried to install another program and said unsuccessful whenever i tried to install anything. Does this happened to anyone else? any solution

I have the same problem on mine. I will let you know if I can figure out a solution.
LD
http://www.andLinux.org

I had a different problem awhile back after installing Total Commander, any new programs that were added didn't show up in the remove programs menu.
What I had to do is use Activesync to remove them, not sure if it will work in your cases though, but hook up with A.S. and on your PC in A.S. open tools/add remove programs and check/highlight what you want removed.
Good Luck

I am having same problem, please someone help.
REMOVE PROGRAM list is empty after ftouchflo installation and touch cube installation.
ACTIVE SYNC not working either.
please help

There was another thread on this(No Items in Remove Programs), but it didnt go anywhere.
This just also happened to me. I also found that I could not install programs and that me phone would not sync... This happened right after installing Slither Cube, and efrost FTouchFlo.. so I went to uninstall and ran into the same thing...Deleted items from the startup folder and still the same thing.. deleted files from the program files section and same, also tried a soft reset 10X....so I had to do a hard reset....

Me too.
I just hard reset. After reading everywhere, this was the only option.

i hope someone knows how to fix this cause i really loved how the latest touch flo cube cab worked on my phone.

saenzjoseph said:
There was another thread on this(No Items in Remove Programs), but it didnt go anywhere.
This just also happened to me. I also found that I could not install programs and that me phone would not sync... This happened right after installing Slither Cube, and efrost FTouchFlo.. so I went to uninstall and ran into the same thing...Deleted items from the startup folder and still the same thing.. deleted files from the program files section and same, also tried a soft reset 10X....so I had to do a hard reset....
Click to expand...
Click to collapse
i think that was mine,lost everything in my storage memory and couldn't sync up to my desktop after installing the touch flo cube cab.ended up hard resetting and starting over,no cube till someone figures out what caused that.

JAMRZ69 said:
i hope someone knows how to fix this cause i really loved how the latest touch flo cube cab worked on my phone.
Click to expand...
Click to collapse
Poorlyduck has a good cube that doesn't cause this issue, its over at PPCGeeks

No need to hard reset
Anyone running into this "Empty Remove Programs" problem in the future, there's no need to hard reset! Check out the simple solution here:
http://www.24hsoftware.com/How-To/this-device-is-restricted-from-downloading-this-file-type.html
found it in this xda thread:
Conclusion: Microsoft Windows Mobile messed up the security settings, so let Microsoft Word Mobile put it back up... problem solved!

Start up of programs in on the Xperia

Hello my fellow Xperia lovers......and some haters! lol
Simple question....is there a way to remove a program upon a soft reset? I ask this because, i uninstalled the Inhand catolog thing, and when i do a soft reset, it comes up that the program InHandGo.exe could not be found and did not start up....which i don't really care, but i dont want to see that message every time i need to do a soft reset ><. So is there a way to either get rid of that message when soft reset is done, or just some how, fully and cleanly remove that program? I dont really see the point in having it....

andyboo said:
Hello my fellow Xperia lovers......and some haters! lol
Simple question....is there a way to remove a program upon a soft reset? I ask this because, i uninstalled the Inhand catolog thing, and when i do a soft reset, it comes up that the program InHandGo.exe could not be found and did not start up....which i don't really care, but i dont want to see that message every time i need to do a soft reset ><. So is there a way to either get rid of that message when soft reset is done, or just some how, fully and cleanly remove that program? I dont really see the point in having it....
Click to expand...
Click to collapse
The shortcut to InHandGo.exe remains in the startup folder after an uninstall. Just remove this shortcut and you won't get that error message again.

yup just remove that shortcut in \Windows\Startup and you are good to go!
That's also the program I have uninstalled first thing. Useless piece of crap!

How do i get into the \windows\ startup sorry? Im pretty much lost at this point...
EDIT:No wait....sorry....lol i figured it out...

Use the file explorer and go to \my device\windows\startup. It is just so simple!

Interestingly, I'm still experiencing the same behavior after I "uninstalled" that app and yet, when I went and check the Startup directory, there was no entry to In HandUpdater.
The error message I'm getting is "The file 'InHandUpdater' cannot be opened. Either it is not signed with a trusted certificate, or one of its components cannot be found. If the problem persists, try reinstalling or restoring this file."
What am I doing wrong? Seeing the startup sequence halted because of this makes me want to go back and reinstall the darn thing - just so that I no longer see it.
Please advise. Thanks.

Have you tried installing the application again and then uninstalling. And then you have this program. Cleartemp is the name. It might help with cleaning all stuff left behind.

Same problem here :-(.
There is no shortcut for it in \windows\ startup and the message still comes up whenever I do restart the device!
How to re-install it?

OK, I reinstalled it and the message disappeared ;-)
To install go to "My Device/Program files/Handango Inhand/catalog" and run the file "inhand.cab"

Completely Uninstalling programs

Sorry if there is an answer somewhere already, but I have been looking around for 20 minutes and I'm giving up and posting a thread. I have like five programs that won't uninstall when I go into the settings-->remove programs application. It comes up with a message that says "XXXX was not completely removed. Do you want to remove it from the list of installed programs?"
Has anybody had this also? How do I get it completely off my phone/get the memory back?
One more thing, I have a program called "AA AA" and I know for sure that I didn't install a cab with that name, so what the hell is it? I'm a noob with WinMo so sorry if it's simple **** haha.
Thanks in advance

Caribeanbreeze22 said:
Sorry if there is an answer somewhere already, but I have been looking around for 20 minutes and I'm giving up and posting a thread. I have like five programs that won't uninstall when I go into the settings-->remove programs application. It comes up with a message that says "XXXX was not completely removed. Do you want to remove it from the list of installed programs?"
Has anybody had this also? How do I get it completely off my phone/get the memory back?
One more thing, I have a program called "AA AA" and I know for sure that I didn't install a cab with that name, so what the hell is it? I'm a noob with WinMo so sorry if it's simple **** haha.
Thanks in advance
Click to expand...
Click to collapse
For programs that say they didn't uninstall completely, the method I use to get them out is this:
1) run the cab again, the same one you used to install a/the app in the first place
2) when it gives you option or error dialogs, just click "ok" or "yes" to all of them, to allow it to go through what looks like another complete install process (yes, it's odd, but this is how to do it).
3) when it's done, soft-reset, and then you should find that there's no more trace of the app in your uninstall list.
Don't ask me how/why that works, but I've used it in many instances for just that reason, and it's worked every time I tried it.
As for that "AA AA" app, I've certainly never seen a cab that used that name (fyi, the name in the uninstall list doesn't necessarily match the name of the cab file...only if the person creating it set it up that way). So...I'd just say uninstall it, and see if any apps/links are missing then.

This thread is closest to my problem,so I'm asking here.
I cant uninstall ANY of my programs, I have tried the usual method from the remove programs section in Settings. I get same error as OP.
When that failed I then try to just delete the program folder from program files, using file explorer, but get an error saying 'Access is denied. Be certain the folder isn't in use and not write protected'
At first I thought I had a memory card problem, but its the same regardless of where the program is installed.
I also tried to re-install the programs from their cab files as described above, but get an 'unsuccessful' message.
I cant rename any files anywhere on my device either.
I know a little about write protection, but cant figure out what my problem is or how to fix it.
I hope I explained properly for someone to help.
Thanks.

It looks like that the installer process "wceload.exe" was not correctly quit and is still in the memory. Terminate the process wceload.exe with a task manager and try again.

Thanks ElectronX.
I did a search on my HD2 for the file you mentioned and couldn't find it. I have Duttys task manager installed and after a soft reset, the problem still remains. The task manager is empty of processes when I start the device.
Im sorry that Im a bit clueless to how to achieve what you suggest.

I have discovered that the problem extends beyond removing and installing programs. I cant do anything in file explorer other than open documents. If I want to move, delete, rename any file on the device I get the 'write protected' error message. I cant do it via active sync either..I connected to the computer and could browse my device, but if I tried deleting, moving or renaming, the message said it didn't have permission to do it.
Last resort is a hard reset, but hopefully someone will be able to help.

Use sktools to uninstall when windows fails. Best program ever...
Good luck

Thanks, but I cant install anything on my device...can sktools be run from my computer to fix the device?

Unfortunately not...
Good luck though..

sirphunkee said:
For programs that say they didn't uninstall completely, the method I use to get them out is this:
1) run the cab again, the same one you used to install a/the app in the first place
2) when it gives you option or error dialogs, just click "ok" or "yes" to all of them, to allow it to go through what looks like another complete install process (yes, it's odd, but this is how to do it).
3) when it's done, soft-reset, and then you should find that there's no more trace of the app in your uninstall list.
Don't ask me how/why that works, but I've used it in many instances for just that reason, and it's worked every time I tried it.
As for that "AA AA" app, I've certainly never seen a cab that used that name (fyi, the name in the uninstall list doesn't necessarily match the name of the cab file...only if the person creating it set it up that way). So...I'd just say uninstall it, and see if any apps/links are missing then.
Click to expand...
Click to collapse
Holy crap, this works.