Database Users

POP3 Email attachment not deleted

Sometimes I checked and downloaded complete email with attachment when I was out. Then the same emails would eventually be downloaded from the PC (and thus deleted from the POP server).
And the next time I check mails from the same account, the emails which I had downloaded before would be cleared from the Inbox on PPC. Fine, however as times goes by, I noticed that there are still many files under the folder Attachement which eat up a lot of storage space. Apparently they were not automatically deleted together with the mails.
So, how do I safely remove them? The last time I deleted one of the files under this folder, it screwed up my Inbox on my Xda II -- some phantom emails which refused to be deleted.

When you say delete, are you SURE that they aren't going into the deleted items folder?

I did not delete the mails, they "vanish" during the subsequent checking and downloading mail from the POP3 server. I suppose WM5 must have a reason for clearing these messages from the device as they no longer exist in the POP server. However, I find that when this happens, the attachments are usually left behind.

Here si the fix on the HTC and disappearing emails
1 start/message/click email account/menu/tools/options/tap email account/edit account setup/next/next/next/next/next/download message 3 pls days/advance setting/keep them on server/next/ finish
Do this for all accounts
Now go to your computer and outlook tools/email accounts/view or change email account/next/change/ more settings/advanced/leave copy on server/ how many days is up to you
You must do this for all you accounts on that computer. then do the same to all the computer you use to get the same e-mails.

phone deletes emails by itself

not sure how this is happining or if its my mistake. but this has happenened to my more than once. the phone simply decides to deletes all emails prior to a spesific date without any confirmation. thank god that there it a copy of them in the deleted folder on exchange server
anybody else suffering from this?

Normal
This is normal, outlook is designed so it only keeps emails from a certain number of days into the past, according to the email settings.
Enter you email settings and tell it to keep the emails from the maximum allowable time, I can't remember how long but the increments were something like Today, last 3 days .... etc.

it deletes all mails that are no longer on the server, nothing to do about it, except as a workaround maybe moving important mails from inbox to antother folder

correct me if im wrong here
but i am under the impression that the number of days in the activesync options is only for the initial sync with your exchange acount

I have the same problem. Once in a while my Gmail Inbox is empty. Glad it is saved in 'All Mail' but the behaviour is very irritating

Are you connecting to your mailbox, i.e. gmail-server or just syncing with your Outlook?
When using POP3 to connect to the gmail-server, it will download all mail to your phone, and thus delete the messages on the server.
Try to connect via IMAP4 and go to the settings of your gmail-account on your phone. There you can change the number of days to something like all messages- just for your gmail-account.
The phone handles "imported" mail from outlook like a "real" email-account on the net. Thus, you can set the number of days independently for each account.

i use exchange outlook
why cant widows mobile be like blackberry it keeps all the email(compressed text on the phone) even when you remove the email to the local pst file it still stays on the device

I doenst matter if it imap or pop3, you can setup pop3 to leave a copy of the mail on the server btw.
But as soon as the mail is no longer on the mailserver (for example after downloading without keeping a copy on the server with your desktop pc) windows mobile will delete the mail from its inbox to next time you check for new mails.

Email - leaving emails on device after deleted on server

Well, I have a small problem...
On my laptop and hd2 I selected: keep messages on server, so when I delete them from laptop or phone, emails can still be stored on main computer, because they are kept on mail server...
But after I run sync on my main pc, messages are deleted form the server, and all ok with that, I want them to be deleted so I have more free space for new email's.
But when I send/receive email's on hd2, the old email's aren't shown anymore, I guess they delete themselves because they aren't on email server anymore?
But some one these email's are important because they keep important information or just something I might need, and I would like to keep them on the phone.
Is it possible to prevent them from being deleted after they are already downloaded to the hd2?
Thanks

From my experience it has to do which kind of server you are using. I know that pop3 servers do not save the emails on the server once they are downloaded to your client. Try using an imap server if your email provider has one.
Edit: when i read your question again I think I missread it the first time.

I use pop and everything works fine on laptop.
Problem is only on hd2, email's which aren't on server when sync begins are deleted...

I know that e-mails are still kept on POP3 server but hd2 somehow deletes its internal view and shows only last e-mails (last day(s)). I do suspect that there is possibility somewhere to define view window (e.g. 2 weeks or more ....) to see all e-mails.
Can anybody help ?

I have the same problem. After some days (I think 3) the EMail Client on the HD2 deletes (or doesn't show) previous emails when you connect to the server to get new ones.
There has to be some option to prevent it from doing this...?

I might be wrong in this, but my understanding of the "keep messages on the server" setting is that the server is the main source of messages, and they are not deleted from there simply by viewing them no another machine. It also means that the other machines (PCs, laptops, phones etc.) only get copies of the messages, leaving the originals where they are. It does, however, mean that you can delete a message from a machine where you are viewing it and it expects you to mean that you wish to delete it from the server.
Like I said, I may be wrong in that, but that's my understanding.

Disappearing emails with Gmail(workaround)

I was having some setup issues with Gmail pop; I’ve found a workaround so thought I’d share it.
I like to check my email regularly with the HD2 throughout the day, but manage the majority of these through Outlook when I get home. So on my HD2 I set up a pop mail account to check my Gmail at regular intervals (5 mins), get the entire message but leave a copy of the message on the server so I can still access these with Outlook later.
Problem was whenever the HD2 downloaded an email despite the setup being configured to leave the message on the server these mails were marked “as read” by Gmail and archived, presumably because my Gmail account was set to “archive emails that have been accessed through pop”. This was clearly overriding the “leave a copy on the server” setting. So I’d get an email on my device, this was then automatically removed from the Gmail inbox and archived, 5 minutes later the HD2 would check again, see the inbox was empty and therefore delete the email from my device. Outlook never got a look in as when I got home all the emails had been archived so it was seeing no emails at all.
Hence the disappearing email problem.
Firstly I tried changing the Gmail setting to “keep Google mails copy in the inbox when it had been accessed by pop”, this worked to a degree but I found it slightly irritating having to go in and manually erase all the emails in my Gmail inbox once I had downloaded them.
I then tried enabling imap in Gmail and binning pop access altogether, i.e., accessing all my emails through imap both on the HD2 and on Outlook. Again this worked to a degree but I have Outlook set up a particular way and I found that imap didn’t really work for me in that regard.
Eventually I sussed getting it to work the way I want, I set up both pop and imap access in Gmail. I had the HD2 accessing mails through imap, and Outlook accessing through pop (with the setting for ” archiving emails once accessed through pop” enabled in Gmail). So the HD2 would accrue all the emails that I received throughout the day and keep these in the Gmail inbox so when I fired up Outlook at home these were still there to be downloaded. Of course once I had retrieved these emails through Outlook these were automatically archived by Gmail and only then were they removed from the HD2 then next time it checked the server, which was fine as they had been dealt with and were no longer required, perfect!
So that’s been my weekend really, hope it helps anyone that wants a similar setup.

POP is the wrong method for your interest.
POP catches the mails from your server and deletes em from it.
You only need to use IMAP method to leave a copy on the server.
Just that easy.
You could have saved a lot time if you only setup imap in your email settings in the phone.
All other stuff was completely too much. Sorry
Im using that method since i had the Touch HD and still use it with Gmail on the HD2 and my mails stay on the huuuuuuge google servers too.

Undoubtedly imap has its advantages, certainly on the phone its working well for me.
You did raise a point:
"POP catches the mails from your server and deletes em from it"
Should this happen when the you have set-up an account on the device thats configured to "do not delete messages from the server"? Because despite my account being set-up this way my emails were being deleted (or archived, either way, disappeared!) nevertheless. That's specifically why i wanted to detail why I did what I did as I'm sure this issue could catch other people out.

POP is designed to catch mails AND clean up your email account on the server.
This makes sense when you have limited storage space (i have an arcor account too and have only 25mb on there).
From my knowledge the client and server must support the "leave emails on server".
Look in desktop Outlook you have the opportunity to check a box with this option.
In our pda version of outlook we dont have that option.
This is mostly the reason that the emails get deleted when using POP.
IMAP is designed to give you the opportunity to have a look at your emails like on the server.
When you read an email on your pda the mail will be automatically flagged as read on the server too.
It is some kind of sync.
There are these two well known ways just to give you the opportunity and fulfil your needs. Just use the one that serves you well.
In your case this will be IMAP

"From my knowledge the client and server must support the "leave emails on server".
Look in desktop Outlook you have the opportunity to check a box with this option.
In our pda version of outlook we dont have that option"
When i was setting up the account on the HD2 I was ticking this option to leave message on server upon deletion (see screen shot), although it seems i was misunderstanding this function.

Yeah the function you checked was only for the deleted mails.
It just tells the server what to do with the mails that you deleted on your device.

Sounds good, I'd just replace imap access on the HD2 with activesync, even better.
I'm interested in what your "weird configuration in outlook that makes you not able to use imap" is though.

Why does my mailbox (Gmail) keep emptying itself.

Did not find anything in a search. It seems like every couple of days or so my inbox purges itself of everything but new mail. The messages are still in my inbox on the pc, just not the phone. I am sure this is a setting I am missing, but where is it? Thanks in advance for any advice offered.

Have you checked how many day's mail you are downloading? The default is 3 days and messages older than this will be deleted from your phone.

make sure you are using imap gmail.
if you are using pop3 it will do that. And also check that you have imap service on from gmail website. and like ^^ said make sure you have it set for more days.

By default mine deletes off the phone once it's checked on the PC.

I've been having trouble with gMail for a while now anyway. I use its Exchange feature to deliver PUSH e-mail, as it arrives. The server seems to disappear regularly and, when it returns, messages are deleted from my phone in chunks. Sometimes, it seems as though one message in particular blocks the account from receiving more for a while, then, suddenly, a batch will arrive. I wonder if this strange behaviour also shows itself with straightforward POP and IMAP accounts.