I just got a new laptop running Vista and I am just having tremendous issue trying to sync my Sprint Mogul (HTC Titan) to Windows Mobile Device Center (WMDC --> ActiveSync replacement in Vista) and Outlook 2007.
Basically, when I connect my Mogul via USB (NO Bluetooth), the device shows that it is connected for syncing to the laptop. But WMDC shows "connecting..." all the time and just not syncing. The only way to do this is to reboot the laptop.
The same phone sync just find to a Windows XP machine. I have tried the following but to NO AVAIL:
- Disable "Enhanced network USB function" in the device (Start -> Settings -> Connection -> USB to PC
- Remove all background services in the laptop, like Anti Virus, Vista Sidebar, Spy Sweeper.
BTW, my Mogul is running WM6, no custom ROM or anything.
Does anyone have the same issue and can provide me with the solution? It seems Vista and WMDC just breaks everything.
what does sync center say?? I'd try going into WMDC and unchecking all the sync content and seeing if it will connect...chances are theres something that it's trying to sync and it won't....I've also ran into a problem recently where outlook must be open for it to sync properly...you can try that.
There are 2 WMDC applications:
WMDC (Start -> Programs): just say connecting
Sync Center (on Taskbar): when I double click, under "View Sync Partnership", it just say "Disconnected"
I always run Outlook 2007 before Sync, so I suspect something else in Vista causing it.
I have tried a fresh Vista install, and it sometimes work, sometimes doesn't.
What I found out is like this:
1) Start Vista and Outlook
2) Connect device to WMDC - WORK
3) Disconnect, but Outlook remain
4) Reconnect - DOESN'T WORK
lanwarrior said:
There are 2 WMDC applications:
WMDC (Start -> Programs): just say connecting
Sync Center (on Taskbar): when I double click, under "View Sync Partnership", it just say "Disconnected"
I always run Outlook 2007 before Sync, so I suspect something else in Vista causing it.
I have tried a fresh Vista install, and it sometimes work, sometimes doesn't.
What I found out is like this:
1) Start Vista and Outlook
2) Connect device to WMDC - WORK
3) Disconnect, but Outlook remain
4) Reconnect - DOESN'T WORK
Click to expand...
Click to collapse
I have Vista and Outlook 2007 and never had a problem with syncing. I just tried the 4 steps you outlined and it worked when I first connected my Mogul and also when I reconnected the Mogul. What version of WMDC are you running? I have 6.1.6965.
I usually don't run Outlook before doing a sync. I've never had a problem with this either way.
2 Things
I know you said that it shows something about being connected, but have you gone to My Computer and tried to access your device? This will help determine if its just not being recognized by the system properly, or if the sync software is hosed.
Additionally, try searching here or on ppcgeeks.com for the "update vista drivers". I didn't need them - but apparently some folks did. Depending on how long you've had Vista, and/or whether or not you've done M$ Windows updates, I'm thinking your driver could be hosed.
I too have Vista - and I can sync just fine as well as transfer files back & forth through My Computer. I also sync the same device up with an additional computer (how sweet is that? I wish iTunes would freakin' work like that one of these days!) that's on XP.
Would love to help more if need be. I'll be around Saturday if you want to PM and try going over your settings vs mine or something.
Sometimes I have to connect my mogul up to 6 times before it connects properly to my Vista laptop. I now always open device manager before connecting the mogul. It doesn't connect properly until the Microsoft Windows Mobile Remote Adapter driver installs correctly under Network Adapters AND the pocketpc driver installs correctly under portable devices. And it is very wierd because sometimes it works on the first try, and other times like I said b4 it can take up to 6 tries before it works right. I have looked up the error codes that it generates in the Event logs and there are a lot of people who are having the exact same issue, so I chalk it up to a Vista problem and hopefully it will get better after SP1 is released.
mem_reddog said:
Sometimes I have to connect my mogul up to 6 times before it connects properly to my Vista laptop. I now always open device manager before connecting the mogul. It doesn't connect properly until the Microsoft Windows Mobile Remote Adapter driver installs correctly under Network Adapters AND the pocketpc driver installs correctly under portable devices. And it is very wierd because sometimes it works on the first try, and other times like I said b4 it can take up to 6 tries before it works right. I have looked up the error codes that it generates in the Event logs and there are a lot of people who are having the exact same issue, so I chalk it up to a Vista problem and hopefully it will get better after SP1 is released.
Click to expand...
Click to collapse
How did you get this MS Windows Mobile Remote Adapter and Driver? Windows Update or manual download link?
I don't know how to set my ppc-6800 (same as Mogul) to sync my contacts and e-mails with outlook 2007. When i connect it to my PC, it appears in my computer and i can browse in and transfer files in both ways. But still no contacts or e-mail sync...i would like to get help.
skny said:
I know you said that it shows something about being connected, but have you gone to My Computer and tried to access your device? This will help determine if its just not being recognized by the system properly, or if the sync software is hosed.
Additionally, try searching here or on ppcgeeks.com for the "update vista drivers". I didn't need them - but apparently some folks did. Depending on how long you've had Vista, and/or whether or not you've done M$ Windows updates, I'm thinking your driver could be hosed.
I too have Vista - and I can sync just fine as well as transfer files back & forth through My Computer. I also sync the same device up with an additional computer (how sweet is that? I wish iTunes would freakin' work like that one of these days!) that's on XP.
Would love to help more if need be. I'll be around Saturday if you want to PM and try going over your settings vs mine or something.
Click to expand...
Click to collapse
I agree with the problem being a driver issue, mine searches for updates every week. I've had a vista machine since october last year and havent had any problems at all with syncing(usb or BT) or changing roms. As a suggestion when a first got my 6800 in July and switched to the 2.17 rom i had to upgrade to a newer version of WMDC, check your version and the most up to date one on HTC's website. Hope that helps.
Hi all,
I am bringing this thread back because now I have another issue with Mogul syncing to Vista with Outlook 2007. This is actually for my friend but the issue is simply puzzling and I hope anyone have insight on this.
My friend have another laptop and a Mogul and when he connect the device to the laptop via USB, Vista Mobility Device Center (MDC) only recognize it as a MEDIA PLAYER, not as a PDA.
I tried the following:
- Disable/Enable USB Advanced Network functionality (System -> Settings -> Connections)
- Hard reset the Mogul
- Connect the devices and run Windows Update (to check if there is a driver issue)
When I connect that same Mogul to a Windows XP, it sync just fine.
What do you guys think?
Guys,
Just a quick update on the issue whereby I cannot sync the Mogul to Vista: the driver updates did the trick! After installing the driver update, syncing works just fine! I wonder why M$ didn't include this update under Windows Update.
Thanks for the help all!
lanwarrior said:
Guys,
Just a quick update on the issue whereby I cannot sync the Mogul to Vista: the driver updates did the trick! After installing the driver update, syncing works just fine! I wonder why M$ didn't include this update under Windows Update.
Thanks for the help all!
Click to expand...
Click to collapse
Please, where did you get the driver updates. Was it a driver on the phone, or for vista.
I am having similar probs, except it appears to sync, but deletes all contacts (inclunding sim!) from my touch dual.
It's shown in the thread above. The driver is available in PPCGeeks. I forgot which thread there, though.
Solution
lanwarrior said:
I just got a new laptop running Vista and I am just having tremendous issue trying to sync my Sprint Mogul (HTC Titan) to Windows Mobile Device Center (WMDC --> ActiveSync replacement in Vista) and Outlook 2007.
Basically, when I connect my Mogul via USB (NO Bluetooth), the device shows that it is connected for syncing to the laptop. But WMDC shows "connecting..." all the time and just not syncing. The only way to do this is to reboot the laptop.
The same phone sync just find to a Windows XP machine. I have tried the following but to NO AVAIL:
- Disable "Enhanced network USB function" in the device (Start -> Settings -> Connection -> USB to PC
- Remove all background services in the laptop, like Anti Virus, Vista Sidebar, Spy Sweeper.
BTW, my Mogul is running WM6, no custom ROM or anything.
Does anyone have the same issue and can provide me with the solution? It seems Vista and WMDC just breaks everything.
Click to expand...
Click to collapse
I found this by accident.
Click on Start > Settings > Connections > USB to PC and *uncheck* "enable Advanced Network Functionality."
Problem solved.
dclong said:
I found this by accident.
Click on Start > Settings > Connections > USB to PC and *uncheck* "enable Advanced Network Functionality."
Problem solved.
Click to expand...
Click to collapse
YUp, I tried that before, but it doesn't work. I have to update the driver to WMDC 6.1.
BTW, to everyone: driver is available here --> http://www.microsoft.com/downloads/...f1-e46a-4a5f-a791-09f07aaa1914&displaylang=en
lanwarrior said:
YUp, I tried that before, but it doesn't work. I have to update the driver to WMDC 6.1.
BTW, to everyone: driver is available here --> http://www.microsoft.com/downloads/...f1-e46a-4a5f-a791-09f07aaa1914&displaylang=en
Click to expand...
Click to collapse
I'm sorry -- was not aware of that. I have automatic updates set up so this question of driver update/renewal never came up for me.
Does this update work for anyone?
My Mogul is hanging on my laptops side...it say "Connecting to Unidentified Device".
And then it just stays there for ever....
Booya said:
Does this update work for anyone?
My Mogul is hanging on my laptops side...it say "Connecting to Unidentified Device".
And then it just stays there for ever....
Click to expand...
Click to collapse
The only way I could get around it is to disconnect my device, remove the device from WMDC - and - remove the PC connection in ActiveSync on the device and start ALL over again.
Also, I found that when you have a lot of data (like I do) to start syncing only piecemeal, i.e. do the first sync with the defaul settings first, then add folders, then add emails, etc.
IMHO - WMDC is so inadequate.
Oh well, tried all of these and still no joy
This works for me on my Sprint Mogul a/k/a HTC PPC-6800
timbouk said:
Oh well, tried all of these and still no joy
Click to expand...
Click to collapse
Disable the Windows Mobile DNS cache. This requires a registry
modification. Windows Mobile does not include a registry editor, but
free third-party editors are available (such as one from www.phm.lu).
Change the value of:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\InternetSettings\
DnsCacheEnable to 0
If DnsCacheEnable does not exist, create it as a DWORD value.
A soft reset is necessary for the change to take effect.
==============
After that I'm out of ideas ...
Everytime I try and sync my Dual I get the messge "To synchronize this device, you must install Activesync 4.5 or newer on your desktop computer". I have been all over the internet looking for a solution but nothing works. I have installed the newest version of Mobile Device Center and updated, unchecked the usb to pc box under connections, nothing works. Can someone plese help me out.
which OS are you using in your desktop pc?
worth a try
1/turn on the speaker volune of your pc + make sure in connecton setting allow usb setting is ticked
2/connect the phone do you hear a sound on connection?
3/does connecting the phone open up the software? if so what happens next?
4/do you have a firewall installed on your pc if so switch it off and try and reconnect the phone this is only for syncing if you are going to use internet sharing then switch back on the firewall/antivirus as it will not affect the network connection
5/if you want to sync with the firewall switched on go to the manufacture of your firewalls(i.e mcfee/norton) website and under support you will find configuration info relating to activesync and firewall software,otherwise do a google search for configuring active sync with your firewall (i.e norton,mcfee)
6/if still no luck try installing the active sync software on another pc and try syncing
7/ what operating system are you using
Yes, check your firewall settings. Had the same problem with NOD.
well i couldnt get it to sync so i just said screw it and reformatted my laptop then did all updates then tried to sync and it worked fine.
Hi all.
Not sure if this thread belongs here or in the Raphael area...
Picked up a new HTC Touch Pro on Tuesday, and no matter what I try I can't get Windows Mobile Device Centre to recognise the device. To add more confusion to the situation my TP will sync to a different WMDC on a friend's Vista laptop (also running Vista Home Premium SP1), and also the WMDC on my home PC still syncs happily to my old device (Dopod 838pro).
So:
1. The sync to a mate's laptop suggests there's nothing wrong with the HTC.
2. Conversely the sync to my Dopod tells me there's nothing wrong with the WMDC on my PC either!
3. As far as I can see the two devices have the same settings – set to active sync with enhanced settings turned off.
I have uninstalled WMDC three times, tried the version on the TP CD in case it had a special driver, and later downloaded the latest from Microsoft (WMDC 6.1.6965). I have disabled the firewall, turned off the anti-virus software etc. Nothing works. When I plug it in I hear the USB connection sound from Vista and WMDC just sits there as if nothing is connected.
Can anyone suggest anything? Thanks...
J
Hi
I had same problem. I resolved it by going to TP settings/connections/USB TO PC
Then selected Active Sync once that is ticked, uncheck the enhanced network sub box.
As soon as I did that device drivers started to load and WMDC suddently recognized and connect to HTC TP and you then get nice large graphic of TP in left pane of WMDC.
hope this helps.
brianjblues said:
Hi
Then selected Active Sync once that is ticked, uncheck the enhanced network sub box.
Click to expand...
Click to collapse
Had tried that - no good. Thanks anyway. Have decided that the issue must be with my PC. Have synced the HTC with three other PCs with no issue so there must be some weird registry setting somewhere causing the issue.
Will bite the bullet and rebuild the PC - probably needs some maintenance anyway.
Thanks for responding.
J
juthan said:
Hi all.
Not sure if this thread belongs here or in the Raphael area...
Picked up a new HTC Touch Pro on Tuesday, and no matter what I try I can't get Windows Mobile Device Centre to recognise the device. To add more confusion to the situation my TP will sync to a different WMDC on a friend's Vista laptop (also running Vista Home Premium SP1), and also the WMDC on my home PC still syncs happily to my old device (Dopod 838pro).
So:
1. The sync to a mate's laptop suggests there's nothing wrong with the HTC.
2. Conversely the sync to my Dopod tells me there's nothing wrong with the WMDC on my PC either!
3. As far as I can see the two devices have the same settings – set to active sync with enhanced settings turned off.
I have uninstalled WMDC three times, tried the version on the TP CD in case it had a special driver, and later downloaded the latest from Microsoft (WMDC 6.1.6965). I have disabled the firewall, turned off the anti-virus software etc. Nothing works. When I plug it in I hear the USB connection sound from Vista and WMDC just sits there as if nothing is connected.
Can anyone suggest anything? Thanks...
J
Click to expand...
Click to collapse
The problem is probably your pc firewall. Disable it and try again. If this solves the problem then you should configure the firewall to allow connections for WMDC.
I have a Sony laptop running Windows XP. I had installed Activesync 4.5 and when I click on it to launch the program, nothing happens. When I connect the Touch HD to the computer via USB, activesync still doesn't pop up on the computer. I opened up Task Manager on my PC and saw that every time i click on Activesync, it shows up under processes for 2 seconds, then disappears. This is with firewall, antivirus, etc...disabled. What is preventing Activesync from launching on my laptop and how do I fix this? Any help would be appreciated....Thanks!
Try Start-Settings-Connections-USB to PC
Make sure "Enable faster data synchronization" checkbox is unchecked.
activesync still not starting up...any other suggestions?
Looks like a problem with the ActiveSync installation on your laptop. As with any Windows app - standard procedure is to uninstall & reinstall.
If that does not help, download a new copy from the Microsoft website and uninstall & reinstall.
still not working
i uninstalled Activesync 4.5 and reinstalled. restarted laptop and all....same problem.
Then I uninstalled 4.5 and tried 4.2, still same problem.
Activesync just won't open.
Hi
Im having a problem with activesync on windows xp. My HTC touch HD will sync with vista at work, but just will not sync on my home pc.
Ive read various threads and some say there is a problem with service pack 3 and activesync 4.5 so I installed activesync 4.2 and 4.1 but I get the same, the computer either reboots when I attach the phone or just will not find the phone. The pc does make a sound as if the phone is attached but activesync doesn’t find the phone.
I noticed in device manager that there is windows mobile device #2 with a yellow exclamation mark and the problem is windows cant load the driver, Ive tried rollback driver, uninstall the item but still no luck.
Im running NRG’s rom but it cant be the rom at fault as the phone syncs with vista.
I will try and take off service pack 3 and see how I get on but if you have any advice it would be welcome.
Thanks
Zeb
No, it's not that.
I have ActiveSync 4.5 on Windows XP SP3 here and my two HTC phones connect and sync with no problem. I have even loaded new ROMs on them from here.
Same thing on my other computer with Windows Vista and Windows 7 with WMDC. No problem connecting with my two phones on any ROM.
Try to clean your USB device list, I had to do this on some computers when a USB device is not correctly detected.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB
Delete all keys starting by Vid
I have discovered that Active Sync can't usefully sync with more than 1 or 2 pcs - I too use XP and AS4.2 at home (on a laptop) to sync contacts/diary/tasks - and I hook up to my Vista work PC JUST for power (no syncing whatsoever).
I recently tried to Sync my contacts over to a new laptop, and couldn't do it - I had to copy the Outlook.pst files over and then remove the AS profiles on the phone - very irritating.
Have you tried disabling "faster data synchronization" under settings->connections->USB to PC?
I had the same problem once and removing the tick resolved it...
(Remember to disconnect and reconnect the device after changing this setting.)
Thanks guys for your advice on this.
I formatted my pc and installed windows xp again. I installed my firewall etc and surprise surprise activesync worked perfectly.
I installed service pack 3 and low and behold activesync would not play ball.
So Ive taken off service pack 3. Is there anything critical in service pack with regard to updates?
Thanks Bill Gates for testing your updates.
Working here with SP3 and no 3rd party firewall.
Any 3rd party firewall will block the activesync communication as it's done through IP.
The computer uses 169.254.2.2 and the PDA uses 169.254.2.1
Configure your firewall to allow that traffic