I just got a new laptop running Vista and I am just having tremendous issue trying to sync my Sprint Mogul (HTC Titan) to Windows Mobile Device Center (WMDC --> ActiveSync replacement in Vista) and Outlook 2007.
Basically, when I connect my Mogul via USB (NO Bluetooth), the device shows that it is connected for syncing to the laptop. But WMDC shows "connecting..." all the time and just not syncing. The only way to do this is to reboot the laptop.
The same phone sync just find to a Windows XP machine. I have tried the following but to NO AVAIL:
- Disable "Enhanced network USB function" in the device (Start -> Settings -> Connection -> USB to PC
- Remove all background services in the laptop, like Anti Virus, Vista Sidebar, Spy Sweeper.
BTW, my Mogul is running WM6, no custom ROM or anything.
Does anyone have the same issue and can provide me with the solution? It seems Vista and WMDC just breaks everything.
what does sync center say?? I'd try going into WMDC and unchecking all the sync content and seeing if it will connect...chances are theres something that it's trying to sync and it won't....I've also ran into a problem recently where outlook must be open for it to sync properly...you can try that.
There are 2 WMDC applications:
WMDC (Start -> Programs): just say connecting
Sync Center (on Taskbar): when I double click, under "View Sync Partnership", it just say "Disconnected"
I always run Outlook 2007 before Sync, so I suspect something else in Vista causing it.
I have tried a fresh Vista install, and it sometimes work, sometimes doesn't.
What I found out is like this:
1) Start Vista and Outlook
2) Connect device to WMDC - WORK
3) Disconnect, but Outlook remain
4) Reconnect - DOESN'T WORK
lanwarrior said:
There are 2 WMDC applications:
WMDC (Start -> Programs): just say connecting
Sync Center (on Taskbar): when I double click, under "View Sync Partnership", it just say "Disconnected"
I always run Outlook 2007 before Sync, so I suspect something else in Vista causing it.
I have tried a fresh Vista install, and it sometimes work, sometimes doesn't.
What I found out is like this:
1) Start Vista and Outlook
2) Connect device to WMDC - WORK
3) Disconnect, but Outlook remain
4) Reconnect - DOESN'T WORK
Click to expand...
Click to collapse
I have Vista and Outlook 2007 and never had a problem with syncing. I just tried the 4 steps you outlined and it worked when I first connected my Mogul and also when I reconnected the Mogul. What version of WMDC are you running? I have 6.1.6965.
I usually don't run Outlook before doing a sync. I've never had a problem with this either way.
2 Things
I know you said that it shows something about being connected, but have you gone to My Computer and tried to access your device? This will help determine if its just not being recognized by the system properly, or if the sync software is hosed.
Additionally, try searching here or on ppcgeeks.com for the "update vista drivers". I didn't need them - but apparently some folks did. Depending on how long you've had Vista, and/or whether or not you've done M$ Windows updates, I'm thinking your driver could be hosed.
I too have Vista - and I can sync just fine as well as transfer files back & forth through My Computer. I also sync the same device up with an additional computer (how sweet is that? I wish iTunes would freakin' work like that one of these days!) that's on XP.
Would love to help more if need be. I'll be around Saturday if you want to PM and try going over your settings vs mine or something.
Sometimes I have to connect my mogul up to 6 times before it connects properly to my Vista laptop. I now always open device manager before connecting the mogul. It doesn't connect properly until the Microsoft Windows Mobile Remote Adapter driver installs correctly under Network Adapters AND the pocketpc driver installs correctly under portable devices. And it is very wierd because sometimes it works on the first try, and other times like I said b4 it can take up to 6 tries before it works right. I have looked up the error codes that it generates in the Event logs and there are a lot of people who are having the exact same issue, so I chalk it up to a Vista problem and hopefully it will get better after SP1 is released.
mem_reddog said:
Sometimes I have to connect my mogul up to 6 times before it connects properly to my Vista laptop. I now always open device manager before connecting the mogul. It doesn't connect properly until the Microsoft Windows Mobile Remote Adapter driver installs correctly under Network Adapters AND the pocketpc driver installs correctly under portable devices. And it is very wierd because sometimes it works on the first try, and other times like I said b4 it can take up to 6 tries before it works right. I have looked up the error codes that it generates in the Event logs and there are a lot of people who are having the exact same issue, so I chalk it up to a Vista problem and hopefully it will get better after SP1 is released.
Click to expand...
Click to collapse
How did you get this MS Windows Mobile Remote Adapter and Driver? Windows Update or manual download link?
I don't know how to set my ppc-6800 (same as Mogul) to sync my contacts and e-mails with outlook 2007. When i connect it to my PC, it appears in my computer and i can browse in and transfer files in both ways. But still no contacts or e-mail sync...i would like to get help.
skny said:
I know you said that it shows something about being connected, but have you gone to My Computer and tried to access your device? This will help determine if its just not being recognized by the system properly, or if the sync software is hosed.
Additionally, try searching here or on ppcgeeks.com for the "update vista drivers". I didn't need them - but apparently some folks did. Depending on how long you've had Vista, and/or whether or not you've done M$ Windows updates, I'm thinking your driver could be hosed.
I too have Vista - and I can sync just fine as well as transfer files back & forth through My Computer. I also sync the same device up with an additional computer (how sweet is that? I wish iTunes would freakin' work like that one of these days!) that's on XP.
Would love to help more if need be. I'll be around Saturday if you want to PM and try going over your settings vs mine or something.
Click to expand...
Click to collapse
I agree with the problem being a driver issue, mine searches for updates every week. I've had a vista machine since october last year and havent had any problems at all with syncing(usb or BT) or changing roms. As a suggestion when a first got my 6800 in July and switched to the 2.17 rom i had to upgrade to a newer version of WMDC, check your version and the most up to date one on HTC's website. Hope that helps.
Hi all,
I am bringing this thread back because now I have another issue with Mogul syncing to Vista with Outlook 2007. This is actually for my friend but the issue is simply puzzling and I hope anyone have insight on this.
My friend have another laptop and a Mogul and when he connect the device to the laptop via USB, Vista Mobility Device Center (MDC) only recognize it as a MEDIA PLAYER, not as a PDA.
I tried the following:
- Disable/Enable USB Advanced Network functionality (System -> Settings -> Connections)
- Hard reset the Mogul
- Connect the devices and run Windows Update (to check if there is a driver issue)
When I connect that same Mogul to a Windows XP, it sync just fine.
What do you guys think?
Guys,
Just a quick update on the issue whereby I cannot sync the Mogul to Vista: the driver updates did the trick! After installing the driver update, syncing works just fine! I wonder why M$ didn't include this update under Windows Update.
Thanks for the help all!
lanwarrior said:
Guys,
Just a quick update on the issue whereby I cannot sync the Mogul to Vista: the driver updates did the trick! After installing the driver update, syncing works just fine! I wonder why M$ didn't include this update under Windows Update.
Thanks for the help all!
Click to expand...
Click to collapse
Please, where did you get the driver updates. Was it a driver on the phone, or for vista.
I am having similar probs, except it appears to sync, but deletes all contacts (inclunding sim!) from my touch dual.
It's shown in the thread above. The driver is available in PPCGeeks. I forgot which thread there, though.
Solution
lanwarrior said:
I just got a new laptop running Vista and I am just having tremendous issue trying to sync my Sprint Mogul (HTC Titan) to Windows Mobile Device Center (WMDC --> ActiveSync replacement in Vista) and Outlook 2007.
Basically, when I connect my Mogul via USB (NO Bluetooth), the device shows that it is connected for syncing to the laptop. But WMDC shows "connecting..." all the time and just not syncing. The only way to do this is to reboot the laptop.
The same phone sync just find to a Windows XP machine. I have tried the following but to NO AVAIL:
- Disable "Enhanced network USB function" in the device (Start -> Settings -> Connection -> USB to PC
- Remove all background services in the laptop, like Anti Virus, Vista Sidebar, Spy Sweeper.
BTW, my Mogul is running WM6, no custom ROM or anything.
Does anyone have the same issue and can provide me with the solution? It seems Vista and WMDC just breaks everything.
Click to expand...
Click to collapse
I found this by accident.
Click on Start > Settings > Connections > USB to PC and *uncheck* "enable Advanced Network Functionality."
Problem solved.
dclong said:
I found this by accident.
Click on Start > Settings > Connections > USB to PC and *uncheck* "enable Advanced Network Functionality."
Problem solved.
Click to expand...
Click to collapse
YUp, I tried that before, but it doesn't work. I have to update the driver to WMDC 6.1.
BTW, to everyone: driver is available here --> http://www.microsoft.com/downloads/...f1-e46a-4a5f-a791-09f07aaa1914&displaylang=en
lanwarrior said:
YUp, I tried that before, but it doesn't work. I have to update the driver to WMDC 6.1.
BTW, to everyone: driver is available here --> http://www.microsoft.com/downloads/...f1-e46a-4a5f-a791-09f07aaa1914&displaylang=en
Click to expand...
Click to collapse
I'm sorry -- was not aware of that. I have automatic updates set up so this question of driver update/renewal never came up for me.
Does this update work for anyone?
My Mogul is hanging on my laptops side...it say "Connecting to Unidentified Device".
And then it just stays there for ever....
Booya said:
Does this update work for anyone?
My Mogul is hanging on my laptops side...it say "Connecting to Unidentified Device".
And then it just stays there for ever....
Click to expand...
Click to collapse
The only way I could get around it is to disconnect my device, remove the device from WMDC - and - remove the PC connection in ActiveSync on the device and start ALL over again.
Also, I found that when you have a lot of data (like I do) to start syncing only piecemeal, i.e. do the first sync with the defaul settings first, then add folders, then add emails, etc.
IMHO - WMDC is so inadequate.
Oh well, tried all of these and still no joy
This works for me on my Sprint Mogul a/k/a HTC PPC-6800
timbouk said:
Oh well, tried all of these and still no joy
Click to expand...
Click to collapse
Disable the Windows Mobile DNS cache. This requires a registry
modification. Windows Mobile does not include a registry editor, but
free third-party editors are available (such as one from www.phm.lu).
Change the value of:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\InternetSettings\
DnsCacheEnable to 0
If DnsCacheEnable does not exist, create it as a DWORD value.
A soft reset is necessary for the change to take effect.
==============
After that I'm out of ideas ...
Related
This is probably really remedial but I'm a Mac user so it's foreign to me. I had an Imate Jam working great with Active Sync 3.8 on Win XP Pro.
Now I have the MDA and have installed Active Sync 4.1 (even tried 4.2). When I plug in the MDA, Windows makes the 'donk' sound to advise something's been connected but it just shows a 'Generic RNDIS' device connected and the add hardware wizard says the device cannot start (yes it's turned on).
I don't see any drivers on the T-Mobile CD that came with the product....is there something else I have to do to install this thing so Active Sync recognizes it?
<edit> I've attached a picture of the hardware manager...
When I uninstall the driver and re-plug in the device, it's immediately recognized as a Windows Mobile-based device but then I get the error: "A problem occured during hardware installation. Your device may not work properly." This happens each time I try it, even after a restart.
thanks,
Tim
hi buddy
i've had that XPerience when i've connected my brand new prophet (o2 xda neo) to my pc via usb 2.0 hub. i was going nuts, because all older partnerships to devices i've established before i've bought the hub did work... if you do the same - change it! at least one time you should connect the ppc directly to an available usb connector on your pc until you have established a partnership. also i would recommend to install active sync 4.2 beta (use the search here to find the link), it fixes some connecting trouble... let us know if any of these tips helped at all or if you found your own solution...
cheers, lutz
Try disabling your firewalls these are the usual culprits to stop syncing. You can add activesync to the list of acceptable programs if you use something like zone alarm firewall etc.. I have the windows firewall disabled.
Thanks for the suggestions. I've tried connecting directly to the USB port -- no dice. I only have the Windows Firewall which was already showing ActiveSync as an allowed application but I turned it off and still nothing changes.
The device manager reports:
This device cannot start. (Code 10)
Click Troubleshoot to start the troubleshooter for this device.
The troubleshooter basically instructs me to delete the device and try again, which I've done a dozen times, restarted both phone & computer. Still nothing.
Another trick that worked for me, if you have a network socket even if you dont have a network cable attached, enable network connections on your computer and try again. Whenever you change settings on your computer uninstall activesync and reinstall it. Hope that helps.
AS not connecting
For some reason, I had to repair/re-install AS. After re-booting, XP Pro/AS 4.2Beta recognized the Wizard again (Cing 8125) as all was well.
It's been stable the past few days, I think because I'm not trying to sync at work (I just cancel and use Guest).
Not a great answer, but good luck...
paul
Thanks, still no go. I do have an active Internet connection. I'm not so sure this has anything to do with ActiveSync as the computer doesn't even get to a successful install of the hardware....it always says a problem occured and the hardware may not work properly.
Succes...almost. I left the phone plugged in and restarted (after deleting the hardware profile) and when the PC rebooted it made that oh-so-sweet ActiveSync connected sound. Then AS quit and I was back to where I started in the post before....doh!
Just for kicks I plugged in my old Jam and it worked just fine, the hardward was recognized right away.
This leads me to believe something may be hosed on my MDA? Weird because it charges fine and everything else is great...it was a brand new unopened box from the local T-Mo retailer.
Hmmm...
BNDIS Connector
Guys,
Not sure that this is the solution, but this is what happened to me too. The way that Active Sync 4.x talks to a WM5 device is as a network device, not a USB device as in WM2003/Active Sync 3.x.
So, what you need to do is make sure that your PPC, which when connected to the PC shows up in the Device manager as a BDNIS network adapter, is to ensure that the BNDIS connector has an IP Address.
The easiest way to do this, connect the PPC to the PC and here the ping sound.
Right click on the My Network Places icon and select Properties
In the Network Connections Window, select Views > Details.
Find the Network Adapter that has the Device Name of the BNDIS connector.
Right click on this Network Adapter
Ensure that Internet Protocol (TCP/IP) is checked.
My guess is that it is not checked
If it is, check the properties for the Internet Protocol (TCP..) and ensure that DHCP is selected.
Hope this helps -
Re: BNDIS Connector
jkossowsky said:
Guys,
Not sure that this is the solution, but this is what happened to me too. The way that Active Sync 4.x talks to a WM5 device is as a network device, not a USB device as in WM2003/Active Sync 3.x.
So, what you need to do is make sure that your PPC, which when connected to the PC shows up in the Device manager as a BDNIS network adapter, is to ensure that the BNDIS connector has an IP Address.
The easiest way to do this, connect the PPC to the PC and here the ping sound.
Right click on the My Network Places icon and select Properties
In the Network Connections Window, select Views > Details.
Find the Network Adapter that has the Device Name of the BNDIS connector.
Right click on this Network Adapter
Ensure that Internet Protocol (TCP/IP) is checked.
My guess is that it is not checked
If it is, check the properties for the Internet Protocol (TCP..) and ensure that DHCP is selected.
Hope this helps -
Click to expand...
Click to collapse
This happened to me too. ActiveSync 4.1 worked perfectly until my WinXP Machine crashed and I had to reload.
When I reloaded, ActiveSync acting in the same manner.
I'll try this tonight and see if works for me. Hope so.
timskrastins said:
This is probably really remedial but I'm a Mac user so it's foreign to me. I had an Imate Jam working great with Active Sync 3.8 on Win XP Pro.
thanks,
Tim
Click to expand...
Click to collapse
You can still use your mac & missing sync 2.5 alpha & for most things it will work fine, but functionality is limited & sync only via BT. - it does ical, Address Book & tasks & time sync. & you can also install programs & documents as well. for media I just copy the songs straight to my mini sd card via a card reader.
Some programs will only install via windows, but as I have an intel iMac I run windows as well & activesync so far works well for me, but I have to disable the contacts/tasks/calendar or I end up with dupicate entries etc.
jkossowsky - awesome info. The problem I'm having is that the device does not show up in the network adapters. When I plug it in, it tells me there was a problem with the device and it could not be started.
Device Recognized
You need to install Active Sync 4.x before plugging in your device.
So, to be really really safe, go to Device Manager, look at the Unrecognized Devices section, find your unrecognized device and right click on it and remove it.
Install Active Sync 4.x
(if you already installed it, uninstall it, reboot and reinstall it again)
Once it is installed, plug in your device and it should be recognized as a Network Adapter.
If Active Sync does not automatically find the device, follow the instructions from my post above.
Uninstall Activesync, reboot, Reinstall Activesync, Reboot, plug in device.
pray
if that fails, attached are the proper INF files, manually update them to this, and see if that helps.
Thanks for the info, I'll give this a try. The thing that really killed me is that my old iMate Jam connected fine during this whole ordeal.
I exchanged the Wizard for a new one and still had the same issue. I finally tried syncing it on a new laptop running Win XP Pro and was able to get it to connect.
I'll try the suggestions above on the previous machine to see if I can get it to recognize the phone. Atleast I know the phone is not defective now.
Darn, no dice on that manual driver install...I get 'the specified location does not contain information about your device'
timskrastins said:
Darn, no dice on that manual driver install...I get 'the specified location does not contain information about your device'
Click to expand...
Click to collapse
try this;
http://forum.xda-developers.com/viewtopic.php?t=51649&highlight=
Hmmmm....
You may want to have a look @ support.microsoft.com
There's an issue with 4.x ActiveSync [AS] and Windows Firewall. Even though AS is listed in the exceptions, it doesn't work properly......
See here.......... http://www.microsoft.com/windowsmobile/help/activesync/default.mspx
I had this also - bugged me for weeks.
I found that the AS suite I downloaded from the MS site - regardless of version - would never find the Wizard. Only when I installed the version on the CD that came with the dvice would it connect - even though I think it was only AS 4.0.
Although I imagine you've aalready tried the CD version if you have one...
Hi,
My hdd gave up in my laptop other day bought another 1 installed vista
now im having connection problems both with bluetooth and via usb with my
t-mobile ameo
does any 1 know if there is a update some where to get them working again
ive done a windows update and installed windows mobile device centre
thanks
Im running Vista business edition and had no problems at all - even updated my rom!
What do you get when you plus the Ameo in? Does it show up in the Device centre?
sync centre has just got the usual offline folder
windows mobile device centre 6.1 has the mobile device settings and the not
connected bit at the bottom
its so weired it all synced b4 theres nothing different installed setup etc...
on the device it says "to synchronize this device, you must install activesync 4.5 or newer on your desktop computer"
thanks
How Wierd.... mine lliterally just fired up autoomatically.
In your PPC, go to SETTING -> CONNECTIONS -> USB TO PC. Untick the "ENABLE ADVANCED NETWORK FUNCTIONALITY". Remove the connection by unplugging your USB cable and the plugging it again. No guarantee this will work, but you may try.
IT Works
i tried the unticking the advance option still didnt work...
i thought about the user account control in vista this came as my mobile
data card for my laptop wasnt installed correctly and after checking out the
install log and it saying access control n a load of other stuff saying
permission denied etc.... i thought id turn vistas user account control off this
fixed my data card problem ......i then pluged my t-mobile ameo in and hey
presto it picked it up as a black HTC Advantage due to my mobile 6 rom
upgrade
I believe Active Sync won't work on Visat, you need Mobile Device Center, available here
http://www.microsoft.com/downloads/...ea-9df9-4920-af33-3a0e2e4e7beb&displaylang=en
Makes sense as I have crappy user control switched off as it annoyed me greatly!
Vista Utlimate Connects but refuses access.
This solution worked instantly for us.
cayotte said:
In your PPC, go to SETTING -> CONNECTIONS -> USB TO PC. Untick the "ENABLE ADVANCED NETWORK FUNCTIONALITY". Remove the connection by unplugging your USB cable and the plugging it again. No guarantee this will work, but you may try.
Click to expand...
Click to collapse
We had downloaded the upgrade device driver and the Windoze Vista replacement for ActiveSync... as Vista dictates on first connection.
We got the sound effect acknowledging USB connection, but Windoze Mobile Device Centre obstinately ignored the connection.
We tried the tricks suggested by the mages and sages, like adding ports etc. to the firewall, and deleting the driver in the Vista Device Manager... forcing it to re-install. None of it worked for the Ameos.
We removed the Mobile Device Centre and the upgraded driver, resolving to connect to the Ameos only via our XP Tablet instead.
It seemed that the USB connection was being made, but something else was blocking it.
Then this possible solution (reproduced here) caught our eye.
It was the work of a moment to follow the path and remove the check in that item.
Imagine our surprise and delight when we connected to Windoze Vista Ultimate again... and remember that there is no upgraded driver or Mobile Device Centre installed now... and we got the "what shall I do with this device" dialogue box. We checked the item to open the device in a folder each time and... it did... and does... just that.
We do not need synchronisation for our use of the Ameos since all of the significant email and document traffic occurs on the laptops and Tablet, but we can appreciate why someone would want that Mobile Device Centre to be re-installed. We won't be doing that anytime soon though.
Congratulations to you cayotte, and this forum as a whole.
BTW, I read about the problems folks have with the Microdrive. We have two Ameos. One works great with the Microdrive, the other one does not, and we have to leave it for data files only.
The older unit is the one which works well.
We already had the User Account Control turned off so I cannot say if that had any effect.
QF
cayotte said:
In your PPC, go to SETTING -> CONNECTIONS -> USB TO PC. Untick the "ENABLE ADVANCED NETWORK FUNCTIONALITY". Remove the connection by unplugging your USB cable and the plugging it again. No guarantee this will work, but you may try.
Click to expand...
Click to collapse
I have search everything here and on HTC and on Verizon and here is where I am stuck. Using DCD 3.2.0 (but had same problem with 3.1.6) and latest Radio Rom. It seems to connect just fine to a Windows XP activesync 4.5 computer but will not connect to the Mobile Device Center on Vista (32bit).
Looking into the device manager I do see the Mobile Devices/HTC USB Sync driver is active but I do not see the Portable Devices/XV 6800 driver at all.
I do have the "Enable Advanced Network Functioinality" unchecked. I have uninstalled all the drivers and Mobile Sync software and rebooted everything. I even have tried the USB splitter. It seems to half recognize the phone in Vista but the other half is the Mobile Sync part. I do get an error on the phone that says "To synchronize this device, you must install ActiveSync 4.5 or newer on your desktop computer." This is sooooo frustrating as it worked one time on Vista, I think either DCD 3.0.x or maybe earlier and now it only works on XP.
What am I missing here??????
I have search everything here and on HTC and on Verizon and here is where I am stuck. Using DCD 3.2.0 (but had same problem with 3.1.6) and latest Radio Rom. It seems to connect just fine to a Windows XP activesync 4.5 computer but will not connect to the Mobile Device Center on Vista (32bit).
Looking into the device manager I do see the Mobile Devices/HTC USB Sync driver is active but I do not see the Portable Devices/XV 6800 driver at all.
I do have the "Enable Advanced Network Functioinality" unchecked. I have uninstalled all the drivers and Mobile Sync software and rebooted everything. I even have tried the USB splitter. It seems to half recognize the phone in Vista but the other half is the Mobile Sync part. I do get an error on the phone that says "To synchronize this device, you must install ActiveSync 4.5 or newer on your desktop computer." This is sooooo frustrating as it worked one time on Vista, I think either DCD 3.0.x or maybe earlier and now it only works on XP.
What am I missing here??????
Click to expand...
Click to collapse
Have you tried a different usb port on the PC, or a different PC running Vista 32 bit? Mine works fine in Vista & XP.
gc14 said:
Have you tried a different usb port on the PC, or a different PC running Vista 32 bit? Mine works fine in Vista & XP.
Click to expand...
Click to collapse
I have tried different USB ports and no Joy. It looks like it recognizes it as the HTC USB Sync driver shows up and it makes a noise that it found a USB device. I don't have another Vista machine but maybe a 64bit windows 2003 server would be the same. Probably not. It did work once a few DCD Roms ago but not since.
Random Disconnects
I am having a similar problem. Evern since moving to DCD 3.12, I have had a similar problem. I can manage to get connected sometimes but it will randomly disconnect.
For a while I switched to No2Chem and didnt experience the problem.
bishop0114 said:
I am having a similar problem. Evern since moving to DCD 3.12, I have had a similar problem. I can manage to get connected sometimes but it will randomly disconnect.
For a while I switched to No2Chem and didnt experience the problem.
Click to expand...
Click to collapse
Can you post what devices show up when you are connected?
When I went from 3.1.4 to 3.2.0 I started having issues with Sync Center (Vista Ultimate 32-bit) as well. If I restart the PC it works fine for a while, but then suddenly you hear the USB device disconnect noise and thats all she wrote.
The device's charge LED is on, but it doesn't show up in vista anymore unless you restart the PC.
With 3.1.4 I never had this issue.
I wrote up an ActiveSync/mobile Device Manager Troubleshooting Guide in the Wiki, did you try all of those steps?
jambrose said:
I have search everything here and on HTC and on Verizon and here is where I am stuck. Using DCD 3.2.0 (but had same problem with 3.1.6) and latest Radio Rom. It seems to connect just fine to a Windows XP activesync 4.5 computer but will not connect to the Mobile Device Center on Vista (32bit).
Looking into the device manager I do see the Mobile Devices/HTC USB Sync driver is active but I do not see the Portable Devices/XV 6800 driver at all.
I do have the "Enable Advanced Network Functioinality" unchecked. I have uninstalled all the drivers and Mobile Sync software and rebooted everything. I even have tried the USB splitter. It seems to half recognize the phone in Vista but the other half is the Mobile Sync part. I do get an error on the phone that says "To synchronize this device, you must install ActiveSync 4.5 or newer on your desktop computer." This is sooooo frustrating as it worked one time on Vista, I think either DCD 3.0.x or maybe earlier and now it only works on XP.
What am I missing here??????
Click to expand...
Click to collapse
Go under settings/connections/USB to PC and uncheck the Enable advanced network functionality and see if that works for you on Vista.
also make sure you check your network connections, and make sure the Remote NDIS Connection (This is your Pocket PC, Smartphone) And have the IP Configuration set to automatic, as i forgot to put it back after using it as a modem for my laptop. This also prevents active sync from working.
Just a thought, as i had a similar problem, and my fix was reverting back IP settings to Automatic. Try this if you haven't
ranmasaotome510 said:
also make sure you check your network connections, and make sure the Remote NDIS Connection (This is your Pocket PC, Smartphone) And have the IP Configuration set to automatic, as i forgot to put it back after using it as a modem for my laptop. This also prevents active sync from working.
Just a thought, as i had a similar problem, and my fix was reverting back IP settings to Automatic. Try this if you haven't
Click to expand...
Click to collapse
DV8 said:
Go under settings/connections/USB to PC and uncheck the Enable advanced network functionality and see if that works for you on Vista.
Click to expand...
Click to collapse
DV8, I have tried both on and off. It seems that off will act like the PPC with it on it acts like the remote NDIS network adapter like if you want to teather it.
ranmasaotome510, If I don't select the advanced network functioinality I never get the Remote NDIS Connection to change anything. All I get is the HTC USB Sync driver under the Mobile Devices and that is it. If I check the advanced network functionality I only get the Microsoft Widnows Mobile Remote Adapter driver and not the HTC USB sync driver. Either way WESCOMM doesn't find the device.
I used the view hidden devices and removed everything I could find but I never can find this driver: Portable Devices\PocketPC to uninstall it. I have also uninstalled WMDC a couple of times and have downloaded and installed the latest. This works fine on XP with out fail. I am also using office 2007 but this did work on this Vista machine with an earlier ROM.
No clue if this is related, but I found two copies of Teredo Tunneling Pseudo-Interface in device manager. One was operational and the other was not. I removed the one with the yellow bang on it and plugged in my phone. Immediately Sync Center saw it and allowed me to create a connection with the phone.
Dumb luck? Maybe.
scorp508 said:
No clue if this is related, but I found two copies of Teredo Tunneling Pseudo-Interface in device manager. One was operational and the other was not. I removed the one with the yellow bang on it and plugged in my phone. Immediately Sync Center saw it and allowed me to create a connection with the phone.
Dumb luck? Maybe.
Click to expand...
Click to collapse
Thanks for the try, I don't have that driver installed. I had IPv6 not checked and thought maybe that was it but no joy. Any other ideas out there?
jambrose said:
Thanks for the try, I don't have that driver installed. I had IPv6 not checked and thought maybe that was it but no joy. Any other ideas out there?
Click to expand...
Click to collapse
This is just a shot in the dark, but have you tried any of the wireless sync options - either bluetooth or IR? I know that they aren't quite as fast or reliable, but it may be worth a shot.
Ivan
btonetbone said:
This is just a shot in the dark, but have you tried any of the wireless sync options - either bluetooth or IR? I know that they aren't quite as fast or reliable, but it may be worth a shot.
Ivan
Click to expand...
Click to collapse
Bluetooth is my next try. I am thinking about this USB bluetooth adapter, any suggestions? http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=3399853&CatId=909
scorp508 said:
No clue if this is related, but I found two copies of Teredo Tunneling Pseudo-Interface in device manager. One was operational and the other was not. I removed the one with the yellow bang on it and plugged in my phone. Immediately Sync Center saw it and allowed me to create a connection with the phone.
Dumb luck? Maybe.
Click to expand...
Click to collapse
Hello all together,
some days ago I have bought a new S710 Vox phone and had no luck with synchronizing it with my Vista PC. Same problem as jambrose.
Then I read the posting about Teredo Tunneling-Adapter, deleted it from my system, rebooted the PC and surprise, the connection to my Vox works fine. Thank you!
Greetings to all
Johnweb_62
Johnweb_62 said:
Hello all together,
some days ago I have bought a new S710 Vox phone and had no luck with synchronizing it with my Vista PC. Same problem as jambrose.
Then I read the posting about Teredo Tunneling-Adapter, deleted it from my system, rebooted the PC and surprise, the connection to my Vox works fine. Thank you!
Greetings to all
Johnweb_62
Click to expand...
Click to collapse
So where did you find the adapter at? In the device manager under network?
Anyone?
jambrose said:
So where did you find the adapter at? In the device manager under network?
Anyone?
Click to expand...
Click to collapse
Yes, I found it in the Device Manager under Network.
But, this works only few days. My PC normaly runs all around the day und so it works until yesterday when I had to reboot my system because I had installed a software update. After this reboot the S710 has the same problem again. Even the Teredo Tunneling Adapter is still not there.
I am , any other idea?
Johnweb_62
DV8 said:
Go under settings/connections/USB to PC and uncheck the Enable advanced network functionality and see if that works for you on Vista.
Click to expand...
Click to collapse
Worked for me, Thanks!
HELP!
HELP!!!!!!!!!!!!!!!!!
I cannot get this resolved to save my arse!
I have tried EVERYTHING...just spent 3 hours looking up stuff, and re-reading to try and find something.
What the problem is:
My Verizon XV6800 connects to my Vista laptop, but does not OPEN up WMDC. If I have "Advanced Function" unchecked, then my laptop finds my ppc when connected, but does not open up WMDC. On my phone, a little connection icon goes in the bottom tray. Other times, I get the "you do not have active sync 4.5 installed" error.
What I've tried:
Uninstalling/reinstalled
net localgroup add administrators etc.
I am at a loss.
I just want to sync my Mogul with my Vista Laptop, so that I can install apps and sync email! UGH!
Any help would be greatly appreciated.
Do you have a firewall running on your laptop? I had trouble connecting also since I have BitDefender running. I had to open up some ports to get it working. Also, prior to connecting the USB, I would exit the ActiveSync process. The connection will start a new instance of it automatically.
Hi all.
Not sure if this thread belongs here or in the Raphael area...
Picked up a new HTC Touch Pro on Tuesday, and no matter what I try I can't get Windows Mobile Device Centre to recognise the device. To add more confusion to the situation my TP will sync to a different WMDC on a friend's Vista laptop (also running Vista Home Premium SP1), and also the WMDC on my home PC still syncs happily to my old device (Dopod 838pro).
So:
1. The sync to a mate's laptop suggests there's nothing wrong with the HTC.
2. Conversely the sync to my Dopod tells me there's nothing wrong with the WMDC on my PC either!
3. As far as I can see the two devices have the same settings – set to active sync with enhanced settings turned off.
I have uninstalled WMDC three times, tried the version on the TP CD in case it had a special driver, and later downloaded the latest from Microsoft (WMDC 6.1.6965). I have disabled the firewall, turned off the anti-virus software etc. Nothing works. When I plug it in I hear the USB connection sound from Vista and WMDC just sits there as if nothing is connected.
Can anyone suggest anything? Thanks...
J
Hi
I had same problem. I resolved it by going to TP settings/connections/USB TO PC
Then selected Active Sync once that is ticked, uncheck the enhanced network sub box.
As soon as I did that device drivers started to load and WMDC suddently recognized and connect to HTC TP and you then get nice large graphic of TP in left pane of WMDC.
hope this helps.
brianjblues said:
Hi
Then selected Active Sync once that is ticked, uncheck the enhanced network sub box.
Click to expand...
Click to collapse
Had tried that - no good. Thanks anyway. Have decided that the issue must be with my PC. Have synced the HTC with three other PCs with no issue so there must be some weird registry setting somewhere causing the issue.
Will bite the bullet and rebuild the PC - probably needs some maintenance anyway.
Thanks for responding.
J
juthan said:
Hi all.
Not sure if this thread belongs here or in the Raphael area...
Picked up a new HTC Touch Pro on Tuesday, and no matter what I try I can't get Windows Mobile Device Centre to recognise the device. To add more confusion to the situation my TP will sync to a different WMDC on a friend's Vista laptop (also running Vista Home Premium SP1), and also the WMDC on my home PC still syncs happily to my old device (Dopod 838pro).
So:
1. The sync to a mate's laptop suggests there's nothing wrong with the HTC.
2. Conversely the sync to my Dopod tells me there's nothing wrong with the WMDC on my PC either!
3. As far as I can see the two devices have the same settings – set to active sync with enhanced settings turned off.
I have uninstalled WMDC three times, tried the version on the TP CD in case it had a special driver, and later downloaded the latest from Microsoft (WMDC 6.1.6965). I have disabled the firewall, turned off the anti-virus software etc. Nothing works. When I plug it in I hear the USB connection sound from Vista and WMDC just sits there as if nothing is connected.
Can anyone suggest anything? Thanks...
J
Click to expand...
Click to collapse
The problem is probably your pc firewall. Disable it and try again. If this solves the problem then you should configure the firewall to allow connections for WMDC.
Hi
Im having a problem with activesync on windows xp. My HTC touch HD will sync with vista at work, but just will not sync on my home pc.
Ive read various threads and some say there is a problem with service pack 3 and activesync 4.5 so I installed activesync 4.2 and 4.1 but I get the same, the computer either reboots when I attach the phone or just will not find the phone. The pc does make a sound as if the phone is attached but activesync doesn’t find the phone.
I noticed in device manager that there is windows mobile device #2 with a yellow exclamation mark and the problem is windows cant load the driver, Ive tried rollback driver, uninstall the item but still no luck.
Im running NRG’s rom but it cant be the rom at fault as the phone syncs with vista.
I will try and take off service pack 3 and see how I get on but if you have any advice it would be welcome.
Thanks
Zeb
No, it's not that.
I have ActiveSync 4.5 on Windows XP SP3 here and my two HTC phones connect and sync with no problem. I have even loaded new ROMs on them from here.
Same thing on my other computer with Windows Vista and Windows 7 with WMDC. No problem connecting with my two phones on any ROM.
Try to clean your USB device list, I had to do this on some computers when a USB device is not correctly detected.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB
Delete all keys starting by Vid
I have discovered that Active Sync can't usefully sync with more than 1 or 2 pcs - I too use XP and AS4.2 at home (on a laptop) to sync contacts/diary/tasks - and I hook up to my Vista work PC JUST for power (no syncing whatsoever).
I recently tried to Sync my contacts over to a new laptop, and couldn't do it - I had to copy the Outlook.pst files over and then remove the AS profiles on the phone - very irritating.
Have you tried disabling "faster data synchronization" under settings->connections->USB to PC?
I had the same problem once and removing the tick resolved it...
(Remember to disconnect and reconnect the device after changing this setting.)
Thanks guys for your advice on this.
I formatted my pc and installed windows xp again. I installed my firewall etc and surprise surprise activesync worked perfectly.
I installed service pack 3 and low and behold activesync would not play ball.
So Ive taken off service pack 3. Is there anything critical in service pack with regard to updates?
Thanks Bill Gates for testing your updates.
Working here with SP3 and no 3rd party firewall.
Any 3rd party firewall will block the activesync communication as it's done through IP.
The computer uses 169.254.2.2 and the PDA uses 169.254.2.1
Configure your firewall to allow that traffic