N1 Warranty and device swap - Nexus One General

my nexus ones headphone jack is faulty, it doesnt output to the left speaker anymore. ive done everything possible to fix it and nothing has worked permermantly.
unfortunatly ive rooted my device which has voided my warranty. im absolutly positive this had nothing to do with the headphone problem, as its a physical issue with the jack and not software
will they refuse to swap my device because ive rooted?
is it possible to relock the bootloader to factory default yet?
do you need to be the original owner to device swap? i bought mine new off craigslist so it wasnt bought in my name.
is there a water damage sticker in the headphone jack? (i tried cleaning it with a q tip moistened with alcohol to fix it and if there is one i may have tripped it)
i really like this phone and i use it as my ipod now but its so annoying only having audio in one earpeice, and when i plug it into my car the right plays fine but the left makes awful static noises due to the fm transmitter not getting a signal on the left channel.

bump =[[[[[[

iamwhoamnot said:
my nexus ones headphone jack is faulty, it doesnt output to the left speaker anymore. ive done everything possible to fix it and nothing has worked permermantly.
unfortunatly ive rooted my device which has voided my warranty. im absolutly positive this had nothing to do with the headphone problem, as its a physical issue with the jack and not software
will they refuse to swap my device because ive rooted?
they probably wont refuse, but if they do, no harm done.
is it possible to relock the bootloader to factory default yet?
no.
do you need to be the original owner to device swap? i bought mine new off craigslist so it wasnt bought in my name.
no.
is there a water damage sticker in the headphone jack? (i tried cleaning it with a q tip moistened with alcohol to fix it and if there is one i may have tripped it)
i dont think so.
i really like this phone and i use it as my ipod now but its so annoying only having audio in one earpeice, and when i plug it into my car the right plays fine but the left makes awful static noises due to the fm transmitter not getting a signal on the left channel.
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Click to collapse
worst that can happen is they say no.

iamwhoamnot said:
my nexus ones headphone jack is faulty, it doesnt output to the left speaker anymore. ive done everything possible to fix it and nothing has worked permermantly.
unfortunatly ive rooted my device which has voided my warranty. im absolutly positive this had nothing to do with the headphone problem, as its a physical issue with the jack and not software
will they refuse to swap my device because ive rooted?
is it possible to relock the bootloader to factory default yet?
do you need to be the original owner to device swap? i bought mine new off craigslist so it wasnt bought in my name.
is there a water damage sticker in the headphone jack? (i tried cleaning it with a q tip moistened with alcohol to fix it and if there is one i may have tripped it)
i really like this phone and i use it as my ipod now but its so annoying only having audio in one earpeice, and when i plug it into my car the right plays fine but the left makes awful static noises due to the fm transmitter not getting a signal on the left channel.
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Click to collapse
Yep, just give it a try. Be prepared to tell them that rooting the device is likely not the cause of one audio channel to go out - What I mean is that you should be prepared to defend the fact the phone is rooted but your not sending it in because you bricked it but because a hardware related issue needs fixing and that this is in no way related to you rooting the phone.
Good luck.
PS: I highly doubt there is a water mark sticker in the phone jack inlet.

thanks allot guys.
the worst thing that can happen is i send it in and they refuse charging me 28 dollars and shipping charges. on the site it says i call them and they will ship me a new one with a box for the old one and i send the old one back.
ill call htc today and be completely honest with them, hopefully they will be understanding.

let us know what they say

i called in and was honest with them and they immediately said too bad you have to pay 200 dollars to replace the mother board even though its their own [email protected] fault.
rooting it has no control over headphone jack hardware, but the man on the phone said regardless of that as stated in the tos it voids all warranties by rooting it.
even though people have been saying that they still honor hardware warranties after rooting this is not true.
so now ive given up on being honest and im going to find a way to kill my phone along with any rooting evidence without voiding my warranty.
if they didnt trap the consumer into voiding their warranty they would simply have to fix the headphone jack and they could resell the phone as refurbished, now they will have to replace the whole thing. assholes.
if you call in about warranty issues DO NOT give them your serial and imei number unless your sure they are going to replace it.

Call Google first, they may help you somehow. If not, sell it on ebay, people buy Nexus ones with minor faults (or any other electronics) for slightly less, but still better then having crap.

iamwhoamnot said:
i called in and was honest with them and they immediately said too bad you have to pay 200 dollars to replace the mother board even though its their own [email protected] fault.
rooting it has no control over headphone jack hardware, but the man on the phone said regardless of that as stated in the tos it voids all warranties by rooting it.
even though people have been saying that they still honor hardware warranties after rooting this is not true.
so now ive given up on being honest and im going to find a way to kill my phone along with any rooting evidence without voiding my warranty.
if they didnt trap the consumer into voiding their warranty they would simply have to fix the headphone jack and they could resell the phone as refurbished, now they will have to replace the whole thing. assholes.
if you call in about warranty issues DO NOT give them your serial and imei number unless your sure they are going to replace it.
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Click to collapse
Bwahahaha... HTC didn't TRAP you into rooting. Did they force you to do it? Did they hold a gun to your head? Did they not WARN you in documentation AND on the phone's screen that unlocking the bootloader VOIDS the warranty?
I'm tired of people trying to blame HTC, as if somehow they made you do it. Here's an idea... if you want to keep your warranty... DON'T ROOT. The phone's amazing with the stock ROM anyway. I'm happy not having to update every few days when a Developer releases an incremental update, etc. And if you DO choose to root...man up and take responsibility.

But, clearly it's not software related, it's not related to him rooting his phone. It's the headphone jack, and that's hardware. So, No one can far seen hardware malfunction before hand, unless you have "super natural powers".

Mr. uansari1, do you work for HTC or something? I understand your logic, HTC didn't force him to root it, but I don't think it's humanly possible that rooting caused the headphone jack malfunction. The guy shouldn't have to pay $200 just to fix a headphone jack that costs $3 to fix.
If I put custom wheels on my car and my car stereo breaks, should I have to pay out of pocket to replace the whole thing? I don't think so.

chambo622 said:
Mr. uansari1, do you work for HTC or something? I understand your logic, HTC didn't force him to root it, but I don't think it's humanly possible that rooting caused the headphone jack malfunction. The guy shouldn't have to pay $200 just to fix a headphone jack that costs $3 to fix.
If I put custom wheels on my car and my car stereo breaks, should I have to pay out of pocket to replace the whole thing? I don't think so.
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Click to collapse
I don't work for HTC. I'm simply a law student who's taken Contracts...
Anyway, I agree with you. Rooting probably doesn't cause the headphone jack to malfunction. But the legal system holds the power of parties to enter into contracts very highly. So... if YOU agree to keep or void the warranty on your own and you're not forced into it, then the law recognizes that as a valid and binding agreement.

uansari1 said:
I don't work for HTC. I'm simply a law student who's taken Contracts...
Anyway, I agree with you. Rooting probably doesn't cause the headphone jack to malfunction. But the legal system holds the power of parties to enter into contracts very highly. So... if YOU agree to keep or void the warranty on your own and you're not forced into it, then the law recognizes that as a valid and binding agreement.
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uansar1 = the Judge Judy of N1 forums =]
glad to have you here brotha

ap3604 said:
uansar1 = the Judge Judy of N1 forums =]
glad to have you here brotha
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Click to collapse
Lol... at least make me the Judge Joe Brown! Seriously though... I don't particularly like that you have to void the warranty to unlock the bootloader... but I do understand that since we are given the option to leave it locked to keep our warranty and that the phone "works fine without unlocking the bootloader", any court would laugh at a lawsuit against HTC by one of us regarding this..

I wonder if UK law is slightly different, as over here (using the car euphemism) if I were to modify my engine, and then had issues with my lets say brakes, they would still be under warranty.
it'd only be parts directly affected by my modifications with which warranty would be able to be made invalid (engine pretty much, unless my modifications caused extra power in which case maybe gearbox too)
but I am not a lawyer and I know nuffink!

GazzaK said:
I wonder if UK law is slightly different, as over here (using the car euphemism) if I were to modify my engine, and then had issues with my lets say brakes, they would still be under warranty.
it'd only be parts directly affected by my modifications with which warranty would be able to be made invalid (engine pretty much, unless my modifications caused extra power in which case maybe gearbox too)
but I am not a lawyer and I know nuffink!
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Click to collapse
U.S. law is like that too when it comes to cars. (American law is based on British law, you know ) But the car euphemism is a horrible example. I've had this same argument in another thread as well.
A better euphemism is to just think of the CD player in your car. If you remove it and disassemble it thinking you might be able to change the color of the LEDs inside it, and then it no longer works, will the manufacturer replace it for you? No...

uansari1 said:
U.S. law is like that too when it comes to cars. (American law is based on British law, you know ) But the car euphemism is a horrible example. I've had this same argument in another thread as well.
A better euphemism is to just think of the CD player in your car. If you remove it and disassemble it thinking you might be able to change the color of the LEDs inside it, and then it no longer works, will the manufacturer replace it for you? No...
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Click to collapse
That's not better! By your analogy the OP has tried to change something with the headphone jack and now it doesn't work.
Car warranties are far more complex and detailed anyway so you can't compare them. Sadly, the warranty on a phone is all or nothing and by unlocking the device, you invalidated the entire warranty. True, the headphone jack would have broken just the same without unlocking the device but that's irrelevant as far as HTC's legal commitment to you goes. Some manufacturers will still do warranty work in this kind of situation purely out of the desire to keep good customer relations (Samsung replaced my Omnia when I had done all kinds of hacking and custom rom installs) but if they don't, that's entirely their legal right.
Unfortunately, telling them you had unlocked probably did you no favours. If it was me, I'd have kept quiet unless they apecifically ask

im confident that the Manufacturer stands to protect themselves from warranty abuse by stating they wont cover modified devices. its unfortunate but not surprising at all

3Shirts said:
That's not better! By your analogy the OP has tried to change something with the headphone jack and now it doesn't work.
Car warranties are far more complex and detailed anyway so you can't compare them. Sadly, the warranty on a phone is all or nothing and by unlocking the device, you invalidated the entire warranty. True, the headphone jack would have broken just the same without unlocking the device but that's irrelevant as far as HTC's legal commitment to you goes. Some manufacturers will still do warranty work in this kind of situation purely out of the desire to keep good customer relations (Samsung replaced my Omnia when I had done all kinds of hacking and custom rom installs) but if they don't, that's entirely their legal right.
Unfortunately, telling them you had unlocked probably did you no favours. If it was me, I'd have kept quiet unless they apecifically ask
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Click to collapse
No. By my analogy, the OP has "gone into" his phone, thus voiding the warranty. It's just like taking your phone apart and removing those little "VOID" stickers on the screws. You're right... car warranties are far more complex because it's a variety of devices assembled into a vehicle, whereas our phone is a single unit.
HTC was covering the phones even with unlocked bootloaders for a while... I believe for the same reason you suggested. I tried telling people not to rely on that and they could start denying claims anytime. But few people listen...they just ***** afterwards.

uansari1 said:
Bwahahaha... HTC didn't TRAP you into rooting. Did they force you to do it? Did they hold a gun to your head? Did they not WARN you in documentation AND on the phone's screen that unlocking the bootloader VOIDS the warranty?
I'm tired of people trying to blame HTC, as if somehow they made you do it. Here's an idea... if you want to keep your warranty... DON'T ROOT. The phone's amazing with the stock ROM anyway. I'm happy not having to update every few days when a Developer releases an incremental update, etc. And if you DO choose to root...man up and take responsibility.
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Click to collapse
i think it is a trap. do you know what type of people will buy a phone off the internet without ever holding it solely based on the technical specifications? the type of people that will root it, and more often than not root it successfully. if i decided hey lets overclock my processor and enable the flashlight at full brightness then stick it under my pillow overnight then yes, its my own damn fault. but if htc is refusing to fix a problem caused by their own inability to design a functional headphone jack that can withstand normal wear and tear, especially after 2 months, because i rooted it which has no control over the headphone jack, then yes, it is a trap.
they never put this lock on their other phones. my rooting this had nothing to do with the headphone jack whatsoever, its their fault they should fix it. i understood the risks and decided to root under the pretense that this was a quality piece of hardware and it wasn't gonna crap out on me unless i decided to play with the battery while flashing the radio or something. if i knew there was a high chance of hardware failure inherit in the device i never would have rooted.
so dont come to me *****ing and whining when anyone who is refused a refund for something that is htc's fault for a stupid reason is correct in blaming the company.
upon closer reading of the tos it voids your warranty to sell the device, technically you can only receive support if you are the original owner.
this is a slime ball way of htc voiding the warranty on a high percentage of their devices for actions that have no effect on the health of the device.
i will take responsibility for something i did wrong, but i wont fall prey to a large companies bull****.
if you dont have something helpful to say, quit trolling on the internet.

Related

T Mobile ~ UK

I was considering getting the HD2 on T-Mobile and i was hoping you guys could answer a question, just how much have T-Mobile customised/branded (or plain messed up) the software on this handset?
I don't really fancy slapping another ROM onto it straight away and losing my warranty, I'm going with T-Mobile primarily out of cost.
Thanks,
Sherbet66
i know some who has the tmob version ! i didnt notice anythin different, apart from the youtube restriction!
which you can remove by calling customer services
in other words ther is no customisation /rebranding !
great stuff, thanks.
Im afraid that isn't quite right. T Mobile have removed the you tube app and also the jetcet printer app and the Co-pilot trial.
If you add the you tube app back in via a cab available on this site it affects the video playback on the phone.
I managed to flash 1.48 via the goldcard method and so got the above apps back. I dont think it will invalidate the warranty but Im not 100% sure
deeky1 said:
Im afraid that isn't quite right. T Mobile have removed the you tube app and also the jetcet printer app and the Co-pilot trial.
If you add the you tube app back in via a cab available on this site it affects the video playback on the phone.
I managed to flash 1.48 via the goldcard method and so got the above apps back. I dont think it will invalidate the warranty but Im not 100% sure
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Click to collapse
It does invalidate the warranty I'm afraid. You just need to track down a version of the original T-Mobile ROM and reflash if you ever need support. Also, bear in mind that they can do some wizardry at their end which basically puts the system into debug mode, and they can check your ROM version while you're talking to them. It happened to me when I was with Orange and they were almost laughing when they asked me to read out the ROM version. It was Miri WM6.5 etc..
It does invalidate the warranty I'm afraid. You just need to track down a version of the original T-Mobile ROM and reflash if you ever need support. Also, bear in mind that they can do some wizardry at their end which basically puts the system into debug mode, and they can check your ROM version while you're talking to them. It happened to me when I was with Orange and they were almost laughing when they asked me to read out the ROM version. It was Miri WM6.5 etc..
LOL! So I've had my phone 2 weeks and I've invalidated the warranty already?
I read on another thread that you were unlikely to void your warranty by replacing the ROM bearing in mind its an HTC ROM and not a homemade/cooked one
To be honest the things they have omitted are actually things i could live without, with the exception of the youtube app which is a bit of a pain. Certainly not enough of an issue to potentially void any warranty by installing a cooked ROM though.
Thanks guys,
Sherbet66
I wish they wouldn't do crap like that!
It's like buying a car from a dealership, and the dealership deciding that you only need 3 wheels and a great big sticker on the bonnent advertising themselves...
Look at it this way though, if your in a forum like this your obviously here because your prepared to fix your own phone issues where possible so if it's software you can properly get it fixed by the resources available (not got my hd2 yet but already got the camera fix downloaded, and have a few other bits in mind) or that will be available in future if you don't mind waiting.
If it's a software issue you can't get fixed on here then you probably will still be able to reflash to tmobile before calling tmobile.
If it's a hardware issue then it shouldn't matter what rom you use, and USUALLY as long as it's clearly a hardware issue (I dunno purely say for example a button falls off) then they should still honor it.
deeky1 said:
LOL! So I've had my phone 2 weeks and I've invalidated the warranty already?
I read on another thread that you were unlikely to void your warranty by replacing the ROM bearing in mind its an HTC ROM and not a homemade/cooked one
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If you've got (for example) a T-Mobile phone and you flash a non T-Mobile ROM onto it, then yeah, they won't support it any more, which I kind of get. The idea is that they eventually release the same ROM themselves, with their changes to it (removing this, that and the other and putting a "really lovely" splash screen on it.) When they release that, you can flash that one and they'll still support it.
Basically, if you do anything that they themselves have not recommended, don't expect any help ever again. (You may get it, but don't expect it.)
I've not had a HTC with T-mobile, but do they keep the rom releases coming or do they get one 'they' are happy with and stop releasing new ones? I had to debrand my old n95 (oh my old friend why did that puddle have to claim your life) because of that. They never gave me any grief about the warrenty issues though because of it.
I hate to say it but i strongly suspect that flashing the phone invalidates not only the warranty but also invalidate any insurance i might get too. Don't get me wrong, i am all for flashing phones (and have done so countless times, my current handset was unlocked and flashed 32 minutes after the Courier handed it to me, surely a record) however its the sheer cost of replacing the HD2 which makes me nervous. If T Mobile produced a half decent ROM without buggering it up i'd be happy to run with that knowing i've got some fall back if things go wrong. Maybe I'm getting too old for this game ...
Thanks again.
Sherbet66
Well really your insurance is for accidental damage and I can't see a rom affecting that. If your phone gets run over by a truck the rom won't have made it more or less likely to happen. If it gets stolen I'm fairly sure the thief won't have checked to see if it was running an official rom or not before stealing it. Besides if it gets destroyed or stolen how will they know what rom version it was running
Look I'm not saying there is no risk at all, or that you definately will or won't get warrenty cover if you flash, IT IS a risk but imho it's a very small risk that you'll be completely caught out.
guys, i beg to differ i am queit sure (deffinite actually) my mate has co pilot trial and you tube installed as standard. not sure about the printer bit!
this i am sure of ! and he got from t-mobile with a staff discount
unless his escaped the rebranding, this cannot be!
apoc286 said:
Well really your insurance is for accidental damage and I can't see a rom affecting that. If your phone gets run over by a truck the rom won't have made it more or less likely to happen.
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Click to collapse
Whether or not flashing the rom makes it more or less likely that it got run over is irrelevant - any terms put in insurance contracts are strict and under UK law, insurance is a contract of utmost good faith. If they ask you "did you ever pick your nose as a kid" and they find out you lied when you said no, well then they can refuse to pay out on the cover. Doesn't matter that the question or issue is 100% irrelevant to what happened. (EDIT: maybe too extreme an example - I think they have to be able to say a different answer would have affected the premium. The back example below is better )
The best example is with critical illness and life insurance policies. If you said no, I've never had back problems and then they find out you had problem as a 12 year old due to growing pains, they can refuse to pay out when you're diagnosed with breast cancer... (sorry for slightly off topic rant, but insurance companies are bad )
On topic - I got my HD2 this week on T Mobile, but via an internet company rather than direct from them. It doesn't seem to be altered to be t mobile in any way, and seems to be functioning mostly fine. I got a text message from t mobile saying: "To make the most of all the great T-Mobile services on your phone you'll need the correct settings. Simply reply to this text for free and we'll send them to you."
I've ignored this, as I was worried it may end up installing nasty t mobile firmware or something. It usually connects to the internet etc.. fine. The only issue I've got is that sometimes the weather doesn't update and it sometimes seems to lose the data connection. Should I reply to t mobile's message?

I think I bricked my N1. Please help!

So I realized this the moment after I hit the trackball to select my .zip. To make things simple: I had cyanogen 5.0.6 and I accidentally flashed 2.2 for custom bootloaders. My phone won't even turn on...AT ALL. Am I ****ed?
Can you not get in the recovery image by holding down trackball and power button?
No. I don't know what to do. I flashed the Stock image earlier and it took awhile for my phone to turn on, but it did start up after a few minutes. Also it had a Radio that it flashed. Could it have been for the Tmobile model? I am on the AT&T version. Nothing will turn on.
did you try removing the battery ?
I did. I called support and they want me to send it in. Hopefully I will be one of the lucky people that HTC takes even if there is some broken rules.
xxjoshuaaxx said:
I did. I called support and they want me to send it in. Hopefully I will be one of the lucky people that HTC takes even if there is some broken rules.
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Awwww
Best of luck!
Since its just Software related, maybe you will get lucky
Exactly why I try to avoid toying with the radio at all times..
Stupid me didn't notice the radio change. What do you think HTC will do?
xxjoshuaaxx said:
Stupid me didn't notice the radio change. What do you think HTC will do?
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Click to collapse
Good luck. They are currently denying my warranty - even though my last Nexus went in TWICE, and they even DOA replaced it with body damage and an unlocked bootloader. Both times they just reverted the software back to locked, no questions asked. This time, after sending in the refurbed phone they gave me last month due to a faulty headphone jack, they say my "illegal software" voids my warranty - even though software can't break a headphone jack.
SANTilt said:
Good luck. They are currently denying my warranty - even though my last Nexus went in TWICE, and they even DOA replaced it with body damage and an unlocked bootloader. Both times they just reverted the software back to locked, no questions asked. This time, after sending in the refurbed phone they gave me last month due to a faulty headphone jack, they say my "illegal software" voids my warranty - even though software can't break a headphone jack.
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That could also be their way of saying we have fixed two phones of yours with unlocked (voided) warranties, we aren't doing it a third time... aka, three strikes and you are out. To be honest, I would be singing the praises of a company that warrantied a phone twice, even though I knowingly voided my warranty and agreed to a contract saying as much during the process.
OP, good luck! As this person's history shows, they are willing to go above and beyond with in reason. If I were you, before sending it in, I would try tossing it on the charger to make sure the battery isn't dead... flashing uses up a lot of juice, and messes with battery stats to an extent that can cause the phone to think a low battery is actually a dead battery, thus it doesn't power on since it doesn't want to die mid boot, which is bad.
Yeah, plug it in and see if you get the charging led, if you do let it charge for a while. Then try booting to recovery. If you cant unplug it and pull the battery. Plug it back in and hold down the power button for 15 seconds, put the battery in while still holding the power button for another 15 seconds or so. You got nothing to lose if it is bricked so give it a go. Check back if it lights off. Just a hint but I only keep whatever I'm going to flash on the root of the sd with the rest of the zips in a file. Keeps you from being where you are now.
mind keepping the battery out for a little while. i got the same problem yesterday and this solved it : i kept the battery pulled for about 1 minute before i put it back in. then the phone powered on no problems.
SANTilt said:
Good luck. They are currently denying my warranty - even though my last Nexus went in TWICE, and they even DOA replaced it with body damage and an unlocked bootloader. Both times they just reverted the software back to locked, no questions asked. This time, after sending in the refurbed phone they gave me last month due to a faulty headphone jack, they say my "illegal software" voids my warranty - even though software can't break a headphone jack.
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Click to collapse
Rhetorical question:
What type of bad "luck" does somebody have to need a warranty replacement three times for a phone that's less than 4 months old?
xxjoshuaaxx said:
So I realized this the moment after I hit the trackball to select my .zip. To make things simple: I had cyanogen 5.0.6 and I accidentally flashed 2.2 for custom bootloaders. My phone won't even turn on...AT ALL. Am I ****ed?
Click to expand...
Click to collapse
I may be stupid, but that doesn't sound like you were doing anything wrong. I think that is how many people upgraded to FroYo.
What did you do when you thought you had done the wrong thing? You say you realized the moment you hit the trackball. Did you then try to stop it by pulling the battery? If so then you may have pulled it while the radio was flashing, which would brick it for sure.
Maybe they say it's illegal because Froyo is not released yet and they saw part of it installed on your N1.
This sucks big time, I wish you best of luck and I hope they end up fixing it for you.
what happens when you hold volume down and hit power...does the bootloader come up?
I flashed 2.2 over enomther's 1.9.2 on my att frequency n1 and it is working fine, I did the radio update too and it works fine.
pjcforpres said:
That could also be their way of saying we have fixed two phones of yours with unlocked (voided) warranties, we aren't doing it a third time... aka, three strikes and you are out. To be honest, I would be singing the praises of a company that warrantied a phone twice, even though I knowingly voided my warranty and agreed to a contract saying as much during the process.
OP, good luck! As this person's history shows, they are willing to go above and beyond with in reason. If I were you, before sending it in, I would try tossing it on the charger to make sure the battery isn't dead... flashing uses up a lot of juice, and messes with battery stats to an extent that can cause the phone to think a low battery is actually a dead battery, thus it doesn't power on since it doesn't want to die mid boot, which is bad.
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Click to collapse
Why would I sing the praises of a company that picks and chooses when it will void a warranty and when it will honor it? Furthermore, under the Manusson-Moss Warranty act of 1975, this behavior is illegal; warrantors of consumer goods cannot void a warranty due to modifications made by the consumer unless they can directly attribute the failure to the modification made. Which they have not done in my case.
Additionally, the first time it went in, was for dust under the screen - something an unlocked bootloader most definitely did not cause. The second time it went in was because they didn't fix it the first time - both times they relocked the phone. Also, the second time the phone went in, they DOA replaced it even though it had physical damage that I had previously been willing to pay for. And now, after they send me a damaged unit, they want to void my hardware warranty because the bootloader is unlocked? That just stinks of a money making scheme. I just called them, and they tell me that they cannot flash the motherboard due to the "illegal software", yet in the email they sent me it's all due to the warranty being void due to "illegal software". They're harping on a non-issue just to make money.
You can sing your praises to scheissty companies all you want - I'll stick to companies that are honest and up front in their dealings - or at least more so than HTFingC.
SANTilt said:
Why would I sing the praises of a company that picks and chooses when it will void a warranty and when it will honor it? Furthermore, under the Manusson-Moss Warranty act of 1975, this behavior is illegal; warrantors of consumer goods cannot void a warranty due to modifications made by the consumer unless they can directly attribute the failure to the modification made. Which they have not done in my case.
Additionally, the first time it went in, was for dust under the screen - something an unlocked bootloader most definitely did not cause. The second time it went in was because they didn't fix it the first time - both times they relocked the phone. Also, the second time the phone went in, they DOA replaced it even though it had physical damage that I had previously been willing to pay for. And now, after they send me a damaged unit, they want to void my hardware warranty because the bootloader is unlocked? That just stinks of a money making scheme. I just called them, and they tell me that they cannot flash the motherboard due to the "illegal software", yet in the email they sent me it's all due to the warranty being void due to "illegal software". They're harping on a non-issue just to make money.
You can sing your praises to scheissty companies all you want - I'll stick to companies that are honest and up front in their dealings - or at least more so than HTFingC.
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Dude, you're pedantic and this is pathetic. Get over yourself. If you expect consumer goods in this day and age to be perfect you need to reset your expectations. Three claims in four months? I bet HTC wishes you went and got a Motorola.
djmcnz said:
Dude, you're pedantic and this is pathetic. Get over yourself. If you expect consumer goods in this day and age to be perfect you need to reset your expectations. Three claims in four months? I bet HTC wishes you went and got a Motorola.
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Huh? Three claims? Reading comprehension much? English > you.
djmcnz said:
Dude, you're pedantic and this is pathetic. Get over yourself. If you expect consumer goods in this day and age to be perfect you need to reset your expectations. Three claims in four months? I bet HTC wishes you went and got a Motorola.
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Yeah I agree.

htc charges me with €285,60 for repair cost

guyzz,
this is is realy bad. I just send my htc hd2 with out android or hspl, now i am charged with 285,6 euro.
Becouse they found something in the bootloader that did not match with the original windows 6.5
what i did was flash to an original windows 6.5 and then remove hspl.
they also send me 2 pictures that shows that i had illegal software on my phone according to them.
Please can you check the pictures, and tell me if htc is right.
theyre right. your bootloader sir.
oh nice but what about my right ? cus i have a hardware issue and not a software issue !
Replacing the SPL voids your warranty, despite your device's fault to be hardware or software related.
You should have gone with 1.66 I assume?
what is the reason of rejecting an illegal software on any device ? the damage it can cause right, everything has a reason if they could show that the damage was made by the software it would be clear that i do not have any rights for warranty. But this is not the case right now !
It's the same with cars. A car manufacturer cannot void warranty on the engine because you put aftermarket wheels on the car.
SO please give me a clear advice of my rights.
i'm going to elaborate on your "cars" example...
yes, car manufacturers don't care if you use aftermarket wheels...this is because they DECLARE clearly exactly what voids the warranty.
ONE of the things HTC DECLARES as warranty-voiding is the presence of custom firmwares (i am paraphrasing). because this is declared by them and it is assumed that the customer will read and understand the warranty terms before purchasing, it is legally acceptable for them to reject your warranty claim if they can find evidence of any of the declared items that void the warranty.
logically, you are absolutely correct to expect a reason of how the action of HSPL installation could have caused some apparently unrelated hardware issue. but, LEGALLY they have the right to deny warranty. you see, the terms of the warranty talk about the evidence that they will look for...the terms of the warranty do not talk about a legal obligation on htc's part to establish a cause and effect relationship.
i hope that explains things a bit!
P.S. i've been watching waaaaaayyyyy too much CSI...
thnx for the explanation bro,
if i want my phone back without repair i have to pay for service cost 58,- euro that is also ridicules, cause the only thing they did was check if it was legal or not, is it realistic to accept that easily ?
abati said:
thnx for the explanation bro,
if i want my phone back without repair i have to pay for service cost 58,- euro that is also ridicules, cause the only thing they did was check if it was legal or not, is it realistic to accept that easily ?
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i have always found all of these costs to be waaayyy too high. but "thats how they get you!"
most people are instructed here on xda to revert to stock SPL and ROM before claiming warranty. best practice is to note the stock SPL and ROM version numbers before playing with the device. as a general rule, SPL 1.66 is recommended for EU HD2s and SPL 2.08 is recommended for TMOUS HD2s (someone please correct me if i am wrong!).
we remove the evidence, so htc finds no evidence of custom firmware, and so they honor the warranty! thats how we get them!
i understand you verry clear !!
but its just so weird cause the last 3 times i send my htc for repair i always used the same method as i did for this time. but this time it went wrong. shall i just negotiate with them to lower the price for the service cost and at the time i get my phone back fix everything again and send it for the second time ?
abati said:
i understand you verry clear !!
but its just so weird cause the last 3 times i send my htc for repair i always used the same method as i did for this time. but this time it went wrong. shall i just negotiate with them to lower the price for the service cost and at the time i get my phone back fix everything again and send it for the second time ?
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Click to collapse
do u think htc are going to listen they might not accept device again be careful they are clever
Sent from my HTC HD2 using xda premium

If you hard bricked your g3

CALL LG CUSTOMER SUPPORT. The phone is under a year old, so the 12 month warranty covers it regardless of how you voided the warranty. I sent mine to Texas, they repaired it (I assume they jtag'd it) and fedex'd it back to me.
Sorry, in a previous mention I instructed to lie and say a friend did it so you don't know how, not only is that wrong, but the pretext of how you bricked your device is irrelevant.
It's quite qood news, but to be honest, due to 'exploiting' warranty like this LG is making devices much harder to unlock. I mean, user f**k up his phone, sends it on warranty with any "I don't know how this happened" story and they have to replace it. Several cases are barely noticeable, but when countless number of people starts to do so, they loose some serious money
Fraud
Vivasanti said:
Fraud
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Seriously.
Amazing how ppl publicly post their fraudulent activity as if they want a high five? Warranty isn't even supposed to transfer from original owner
meyerweb said:
Seriously.
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Fraud - wrongful or criminal deception intended to result in financial or personal gain.
So yea
Vivasanti said:
Fraud - wrongful or criminal deception intended to result in financial or personal gain.
So yea
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I was agreeing, not doubting.
This is why lg and others do not want to unlock bootloaders.
Sent from my LG-D851 using XDA Free mobile app
I don't see the problem? It's so easy for LG to fix the phone. Just wipe the memory cards and reinstall the appropriate software or just replace the memory card.
They could also use these phones for parts :/
What?
xRamz said:
I don't see the problem? It's so easy for LG to fix the phone. Just wipe the memory cards and reinstall the appropriate software or just replace the memory card.
They could also use these phones for parts :/
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Click to collapse
Just wipe the memory cards and reinstall the software? How long have you been on XDA that you don't even know how a phone operates. If it were as easy as just putting the software on the memory card, then people wouldn't have to send their phones back to LG in the first place. Some morons physically damage the motherboard of their phone by flashing incompatible kernels or firmware and cause heat issues that lead to short circuits. These kind of bricks are much more costly to fix than a software issue (which is call a soft-brick btw, a hard-brick is when the phone is in an unrecoverable state). It is people like you and the OP that keep companies like LG locking their boot loaders down. They're too worried about idiots like you messing their phone up and then screwing LG by claiming you don't know which idiot put software on your phone, knowing very well it is YOUR fault. As others have stated, it is quite shocking how many people are willing to brag about their illegal activity on a publicly available forum.
acparker18 said:
Just wipe the memory cards and reinstall the software? How long have you been on XDA that you don't even know how a phone operates. If it were as easy as just putting the software on the memory card, then people wouldn't have to send their phones back to LG in the first place. Some morons physically damage the motherboard of their phone by flashing incompatible kernels or firmware and cause heat issues that lead to short circuits. These kind of bricks are much more costly to fix than a software issue (which is call a soft-brick btw, a hard-brick is when the phone is in an unrecoverable state). It is people like you and the OP that keep companies like LG locking their boot loaders down. They're too worried about idiots like you messing their phone up and then screwing LG by claiming you don't know which idiot put software on your phone, knowing very well it is YOUR fault. As others have stated, it is quite shocking how many people are willing to brag about their illegal activity on a publicly available forum.
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Haha alright bud calm down. What I was trying to say is I'm sure it's easy as hell for LG to repair the phone or replace a component. If I'm wrong how about teaching me rather than throwing insults hmm?
xRamz said:
Haha alright bud calm down. What I was trying to say is I'm sure it's easy as hell for LG to repair the phone or replace a component. If I'm wrong how about teaching me rather than throwing insults hmm?
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Click to collapse
Maybe people like you and the OP should stop supporting illegal activity that harms the entire development community by encouraging phone manufacturers to lock down bootloaders. So no I will not teach you because if you screw something up you'll just give these manufacturers another reason to make it harder for us to unlock their next device.
f2bacon said:
MODERATOR EDIT: XDA RULES
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Yea not sure why you would want people to do that????
Definitely not for XDA
~/$ THREADCLOSED.sh
oposiasty said:
It's quite qood news, but to be honest, due to 'exploiting' warranty like this LG is making devices much harder to unlock. I mean, user f**k up his phone, sends it on warranty with any "I don't know how this happened" story and they have to replace it. Several cases are barely noticeable, but when countless number of people starts to do so, they loose some serious money
Click to expand...
Click to collapse
acparker18 said:
Maybe people like you and the OP should stop supporting illegal activity that harms the entire development community by encouraging phone manufacturers to lock down bootloaders. So no I will not teach you because if you screw something up you'll just give these manufacturers another reason to make it harder for us to unlock their next device.
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Click to collapse
What about this is illegal? Maybe in my case because I purposely bought a bricked phone but many people paid a good amount of money for phones that are no longer functional. That sucks, and considering LG has no issue fixing it, it's obviously under warranty, or I'd like to think they'd really bust my balls about it.
Maybe if the bootloader wasn't still locked people would be soft bricking their devices, instead of hard bricking. In my opinion if you want a phone that fights you in customization get an iphone, and stay off xda. This is where people make actual tutorials on how to purposely void your warranty.
=f2bacon;56020451]What about this is illegal? Maybe in my case because I purposely bought a bricked phone but many people paid a good amount of money for phones that are no longer functional. That sucks, and considering LG has no issue fixing it, it's obviously under warranty, or I'd like to think they'd really bust my balls about it.
Maybe if the bootloader wasn't still locked people would be soft bricking their devices, instead of hard bricking. In my opinion if you want a phone that fights you in customization get an iphone, and stay off xda. This is where people make actual tutorials on how to purposely void your warranty.[/QUOTE]
It's not a matter of legality regarding just voiding the warranty it's about fraud and purposefully lying about how you screwed your phone up after you read a legal agreement that stated you were knowingly abolishing your rights to your warranty by performing certain actions. The worst part is that this is a prime example of what LG is trying to stop by locking bootloaders. So this kind of behavior, regardless of being in protest or not, only adds fuel to the fire for LG. I apologize if I was rude but I just don't like seeing this kind of information on a public forum that LG definitely monitors and will look to for excuses to make it harder on all of us in the future.
acparker18 said:
lying about how you screwed your phone up after you read a legal agreement that stated you were knowingly abolishing your rights to your warranty by performing certain actions.
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I didn't screw my phone up, someone else did, and sold it on ebay, for a pretty cheap price. I bought it with the intent of fixing it, couldn't, found out its covered by warranty, and sent it to LG to fix. I admit I'm definitely taking advantage of the warranty, and I guess I did break the legal agreement regarding the warranty, but it turns out I didn't have to. I could've just said "Hi, my phone is broken. I need an RMA #, and an address to send my phone to"
f2bacon said:
I didn't screw my phone up, someone else did, and sold it on ebay, for a pretty cheap price. I bought it with the intent of fixing it, couldn't, found out its covered by warranty, and sent it to LG to fix. I admit I'm definitely taking advantage of the warranty, and I guess I did break the legal agreement regarding the warranty, but it turns out I didn't have to. I could've just said "Hi, my phone is broken. I need an RMA #, and an address to send my phone to"
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Click to collapse
You're missing the entire point. This kind of behavior is harmful to the entire development community and just gives phone manufacturers incentive to keep us from being free to do what we want with our device in the future. Regardless of how you view the legality of the situation, you sent a phone back to LG knowing the warranty had already been voided by someone else. This is the exact reason that boot loaders are locked and our phones don't allow root access without exploits. Phone manufacturers see people like you who knowingly send in a user damaged phone and end up costing LG more money to repair it. Whether or not you think this hurts LG monetarily is aside the point. To those at LG, this is a problem that is solved by trying to keep people from making modifications like this to their phone at all, and that is the way LG is going to view the situation for the foreseeable future. So whether or not you violated warranty agreements or broke any laws doesn't matter now and I know that no further action will be taken, but what does matter is the fact that threads and advice like yours are only going to hurt the relationship between phone manufacturers and the indie developer community. If you are going to do this kind of thing, well I can't stop you. However, I do ask that you not publicly post your taking advantage of the system as it only causes more tension between us and the companies that make the devices we are trying keep from being locked down in the first place.
But no matter what, people are going to bork their own phones, bootloader locked or not. By having the bootloader unlocked it wouldn't be a hard bricked situation, and they wouldn't have to inhouse jtag these devices. And more importantly what do you suggest? That the people who paid $700 for a phone, that tried something like installing xposed on a phone without root or something, should just be happy with their brick? I mean sure it's their responsibility, their phone, but they come to developers, to see how to fix it, and if it's soft bricked they can fix it themselves, or have some dingus fix it for them. I'm just pointing out LG will fix it. If they start noticing damn so many people are sending back hard bricked devices, maybe they should make it so that doesn't happen. Don't lie about voiding your warranty, just don't mention it. At no point did they ask how it was bricked.
I'm not trying to debate the ethics, I'm just saying LG can and will fix hard bricked g3's for free. For the many other people who are just holding a $700 literal brick, there is a fix.
f2bacon said:
But no matter what, people are going to bork their own phones, bootloader locked or not. By having the bootloader unlocked it wouldn't be a hard bricked situation, and they wouldn't have to inhouse jtag these devices. And more importantly what do you suggest? That the people who paid $700 for a phone, that tried something like installing xposed on a phone without root or something, should just be happy with their brick? I mean sure it's their responsibility, their phone, but they come to developers, to see how to fix it, and if it's soft bricked they can fix it themselves, or have some dingus fix it for them. I'm just pointing out LG will fix it. If they start noticing damn so many people are sending back hard bricked devices, maybe they should make it so that doesn't happen. Don't lie about voiding your warranty, just don't mention it. At no point did they ask how it was bricked.
I'm not trying to debate the ethics, I'm just saying LG can and will fix hard bricked g3's for free. For the many other people who are just holding a $700 literal brick, there is a fix.
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The solution is, if someone bricks their phone by messing with it then they pay the repair.
Believe it or not it costs lg big money to cope with things like this and this is why they keep it locked.
Sent from my LG-D851 using XDA Free mobile app
Richieboy67 said:
The solution is, if someone bricks their phone by messaging with it then they pay the repair.
Believe it or not it costs lg big money to cope with things like this and this is edgy they keep it locked.
Sent from my LG-D851 using XDA Free mobile app
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Click to collapse
But by keeping it locked, they're making it a bigger issue! If the bootloader wasn't locked, users could get into recovery mode. Hard bricks would be soft bricks, and the fix would be easier, regardless of who does it.

Galaxy Tab Pro 12.2 internal screen damage randomly! See video inside!!

Top half of my screen suddenly goes bad out of no where!!
Anyone had this happened to them? Half of my screen now flickering, showing weird lines, unreadable stuff, and constantly flickering, and turning off. I can't even keep it on for more than 5 seconds.
Please see this video below.
https://www.youtube.com/watch?v=v2UhwqgZMmY
I can only think of RMA. .
Sent from my SM-T320 using XDA Free mobile app
I hope your device is in warranty.
What happened to you makes me think twice before flashing custom roms, tripping knox and voiding the warranty (which I already tripped and voided)
thdervenis said:
I hope your device is in warranty.
What happened to you makes me think twice before flashing custom roms, tripping knox and voiding the warranty (which I already tripped and voided)
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All of those are software related customization. This problem I am having is strictly hardware. The AMOLED screen panel is internally damage somehow that cause it to messed up like that.
Flashing, rooting, tripping knox or whatever won't cause this. A lot of people get this wrong and blame on modifying the ROM as part of the cause but one must understand the difference between the 2 before making judgment.
xxlikquidxx said:
All of those are software related customization. This problem I am having is strictly hardware. The AMOLED screen panel is internally damage somehow that cause it to messed up like that.
Flashing, rooting, tripping knox or whatever won't cause this. A lot of people get this wrong and blame on modifying the ROM as part of the cause but one must understand the difference between the 2 before making judgment.
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Click to collapse
Yeah, I know that.
I meant that messing with the software (flashing, rooting, tripping knox) voids the warranty, and if a hardware problems occurs (irrelevant to your flashing activities), such as in your case, you 'll be left without a warranty (although you didn't cause it)
thdervenis said:
Yeah, I know that.
I meant that messing with the software (flashing, rooting, tripping knox) voids the warranty, and if a hardware problems occurs (irrelevant to your flashing activities), such as in your case, you 'll be left without a warranty (although you didn't cause it)
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Click to collapse
we'll see about that from Samsung.
Knox 0x1?
They will probably offer a "very competitive" out-of-warranty repair price.
Got a free replacement tablet from Samsung! Bravo!
Sent from my SM-T900 using Tapatalk
xxlikquidxx said:
Got a free replacement tablet from Samsung! Bravo!
Sent from my SM-T900 using Tapatalk
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Oh man! That is killer! I have never heard of them doing that, but I have never heard of such a catastrophic failure on a Samsung tablet That kind of result will make ya a Samsung customer for life!
mine doing the same thing and its rooted so know is voided. i called samsung and they gave me an RMA to ship it back. lets see what will happen
ad78 said:
mine doing the same thing and its rooted so know is voided. i called samsung and they gave me an RMA to ship it back. lets see what will happen
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Click to collapse
Hopefully, they will provide the same solution for your case. Keep us posted, and good luck! This kind of hardware failure should never happen with a top end device like this.
Tquarter said:
Hopefully, they will provide the same solution for your case. Keep us posted, and good luck! This kind of hardware failure should never happen with a top end device like this.
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Click to collapse
in my experience from years past, nobody that takes these returns really cares about root or custom ROMS when there is a hardware problem. The customer is usually shipped a refurbished model immediately while the damaged unit goes back for repair. By the time it gets to someone whos smart enough or loyal enough to care about root, the customer already has their refurb. when i sent in my droid x2 for repair it would ALWAYS boot to recovery options on first boot, then you would have to tell it to boot normally and it would. i was fine with it but forgot about that when i went to get it repaired....
they asked me "whats that green stuff on the screen?"
me: oh nothing.... *presses -boot normally- button*
"does it do that every time?!"
me: yeah but i dont care
"wow that must be annoying!".
then they shipped it off for repair and i got my refurb.
i dont think manufacturers or service providers care as much about root as many people think. they do a lot to prevent it sometimes but I have never had an issue on getting warranty services on a rooted device.
keeping in mind that none of those warranty services were because of software problems... every phone had something wrong with it physically.
Agreed, most phone warranties are like cars. It under warranty unless the "mod" could have possibly caused the problem.

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