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Hi all,
This is not so much of a ranting thread (although I am really frustrated), but just a gentle reminder to please check your screen for dust, as well as any other known issues BEFORE rooting. Thankfully, I did that, and my phone had dust under the screen UPON arrival. I got it at 2pm, and returned it to HTC by 5pm.
The other problem is, do remember Google takes no responsibility with hardware related issues. As much as I hate it, find HTC. I had a horrible experience with them, and I just want to share it with the rest of you. Also, I'm from Singapore, just in case.
I got my phone at 2PM from DHL, and was really happy about it (who wouldn't)? I opened it, booted it, and it was really fast. Then I checked the screen. There was not one speck, but at least 5 specks of dust under the screen. I immediately called HTC Singapore's hotline, and it was outsourced to another country (I'm guessing China, cause when they called me back it was +86). I can speak Mandarin, but only barely, and it was really difficult trying to tell them my problem in English. They really tried to help, but the communication barrier proved to be very frustrating. In the end, I was told to go down to HTC Care (at Keppel Bay Tower) to return the phone.
At this point in time, I didn't really want to make a huge fuss or anything. **** happens, I can accept that. All I want now is my phone replaced, as quickly as possible. I reached HTC Care around 4.15PM, but was only served at 5PM. Even worse, the staff at HTC Care Singapore had NO idea what to do with the Nexus One. They told me it was dealt differently from other HTC phones. As a consumer, I seriously do not care. I just want my phone fixed/replaced/whatever. I then waited for 20 minutes while they tried to log into the Nexus One system of theirs or something.
As though that was not bad enough, they had no idea what to collect from me. Some of them said I should return only the phone, while others said the entire box set. In the end, I returned the entire box set. They did not even bother to check the contents inside. Also, the courier service used this time is M3 express instead of DHL, and I was not given any tracking number despite them telling me the order has already been placed.
Also, there were other discrepancies. The phone staff told me to expect it within 3 working days, while HTC Care staff said to expect it within 3 to 5 working days. To be fair to the HTC Care staff, I doubt they were even briefed on what to do with Nexus Ones.
Below is the email I've sent to HTC, although at this point in time I doubt the response will be good:
To whom it may concern:
I placed my order for Nexus One with Google on January 9, and finally got it today, January 15, at 2pm. I understand that weekends are not considered work days, so effectively it took 5 working days to reach, which is reasonable to me.
I opened the Nexus One only to find dust under the screen. Doing a quick search on Google shows that it is a common problem. In fact, I read on some posts that it is considered to be a DOA problem by HTC, as seen from http://www.google.com/support/forum/p/android/thread?tid=29bc1e80107f01f7&hl=en. The first thing I did was to call the Singapore HTC helpline. I had a hard time communicating with them, but they did their best to help. I was told to go down to HTC Care (Singapore) at Keppel Bay Tower. The person on the phone had also opened a ticket for me.
I reached Keppel Bay Tower at 4.15PM, and was only served at 5pm. The service staff were polite but very unsure of what to do with the Nexus One. Apparently, Nexus Ones are dealt with differently from other HTC phones, though I do not see the point of them informing me of that. I have already accepted that there is dust under the phone and instead of making a big fuss, my main aim is to get my phone replaced on a one-to-one basis since I am still within the 14 days.
Once the staff managed to retrieve my information using the ticket number given to me earlier by the person over the phone, I was told I had to return the phone, but they were unsure whether to collect the phone, or the entire box set. In the end, they collected the entire box set. I had been told to expect it within 3 days by the person over the hotline, but the staff at HTC Care informed me that it was 3 - 5 days.
I am now requesting that you replace the entire box set, and deliver it to me within 3 days. In addition, I would like to know why the courier service used
is M3 Express instead of DHL (which was used when I first got my Nexus One). Moreover, I was not given any tracking number to track the status of my delivery, despite the service staff telling me that the order has already been placed.
I find it disappointing that the service staff had no idea what to do with Nexus One cases. It seems to me that HTC does not care because it is not really HTC's phone and more like Google's phone in this case. I hope you understand where I am coming from. It is my first time dealing with HTC's service, and the experience has been a let down. I have always thought highly of HTC's products since my previous HTC phones were all well-built, and I never had to visit the service centre.
I will appreciate if you could get back to me by Monday.
My ticket number, as well as product serial number are as follows:
Ticket No.:
Phone S/N:
Thank you.
Regards,
Click to expand...
Click to collapse
To end it, please remember to check before rooting!
bro sad to hear this from you.
I also got my nexus one today and i notice the screen's bottom left and right corners are making loose noise when pressed with some pressure..
so i used some pressure on the problemic areas for 20secs and so far, no more loose noise..
Hopefully it will prevent my unit from dust..
I have been consistantly checking mine as well. This sucks
melterx12 said:
man now im really going crazy. it seems that everyone is having this problem. I cant seem to find any dust under the screen but what if im just not seeing it??? Whats the chance that my phone DOES NOT have this problem???
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From what I understand, this is still a problem with a small minority of phones.
People who do not have this problem (as you might have noticed) are not going to be very vocal about not having it.
For the record, I have an N1 and have had zero problems whatsoever, screen or otherwise.
melterx12 said:
man now im really going crazy. it seems that everyone is having this problem. I cant seem to find any dust under the screen but what if im just not seeing it??? Whats the chance that my phone DOES NOT have this problem???
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Mine doesn't have it either. If you can't see it, then why is it bothering you? Mine doesn't have jam (jelly if you're in the USA) in it either but I'm not going to keep checking for jam.
SC
ScaredyCat said:
Mine doesn't have it either. If you can't see it, then why is it bothering you? Mine doesn't have jam (jelly if you're in the USA) in it either but I'm not going to keep checking for jam.
SC
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its bothering me because I REALLY want to root but REALLY will go out of my mind if I see this problem after rooting (because my warranty will then be long in the void ). So I want to track this problem down now and some how be 100% sure that my phone is safe.
Wow, this dust problem is become quite large. Small quantities doesn't sound like a good enough example of the problem. I don't have my Nexus One yet, but I do hope - that when I get it soon - the newer models (if they are starting to correct the issue) doesn't have this problem.
melterx12 said:
its bothering me because I REALLY want to root but REALLY will go out of my mind if I see this problem after rooting (because my warranty will then be long in the void ). So I want to track this problem down now and some how be 100% sure that my phone is safe.
Click to expand...
Click to collapse
Well, you either wait for the warranty to expire or you root it before.
If you're really that worried power it off and check it with a magnifying glass. TBH Right now there are 1001 reasons not to root it and only a couple of reasons to root it. Unless there's something you really need/want root for you may as well wait.
SC
I know, I am waiting for now, probably until Cyanogen Mod comes out for N1. However I do not want to wait a year
ScaredyCat said:
Well, you either wait for the warranty to expire or you root it before.
If you're really that worried power it off and check it with a magnifying glass. TBH Right now there are 1001 reasons not to root it and only a couple of reasons to root it. Unless there's something you really need/want root for you may as well wait.
SC
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exactly i think one of the main reason i root my G1 was to apps2sd....and then some themes...but with this much RAM on the N1 i do not see a reason to root...
DKM119 said:
exactly i think one of the main reason i root my G1 was to apps2sd....and then some themes...but with this much RAM on the N1 i do not see a reason to root...
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Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Since we're talking about rooting here, I just wanna root to upgrade to un-released Android firmwares, themes, changing things inside the phone that aren't possible stocked. There are lots of reasons to root in my eyes, and I really don't care about the negatives.
kozm0naut said:
From what I understand, this is still a problem with a small minority of phones.
People who do not have this problem (as you might have noticed) are not going to be very vocal about not having it.
For the record, I have an N1 and have had zero problems whatsoever, screen or otherwise.
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Click to collapse
Same here. Zero problems with mine.
Also I don't plan to root until the S-ON/S-OFF issue is either resolved or root without unlock is discovered.
melterx12 said:
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
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Click to collapse
yeah i undertand you point but is not for everybody...like myself i do have wi-fi at home and at work...so i never used the internet tethering....so for me when i rooted my G1 is was only for the apps2sd and themes....
melterx12 said:
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Click to expand...
Click to collapse
There are always alternative. Although not as elegant of a solution, PDAnet allows you to connect your phone to your computer so it can use your data connection. Works pretty well.
as someone who had to unroot and use the warranty on my rooted G1 like 11 months after I got it, I definitely will not root my N1 when I get it unless there is a way to revert to the full factory settings. I'm not a dev but I have faith they will figure it out though.
I woke up to find this thread now has 3 pages of useless conversation :|.
Anyway, if you take a torch and shine it it'll be obvious if there's dust on it.
I need root cause of Market Enabler and internet tethering. Will update this thread when I get a response from HTC.
That's a truly depressing story!
The warranty situation is the main reason I use to keep myself from buying this phone. Since I had a hardware issue with my G1 that needed to be replaced (stopped accepting USB input, so it wouldn't charge or transfer data), this is kind of a deal-breaker for me.
Not repairing hardware defects because of a software issue is complete bull****.
My contract comes due in November, hopefully by then, HTC will have changed their policy. If not, the phone I buy definitely won't be unsubsidized! I've had good luck just contacting tmobile and saying the phone broke. Since it doesn't work, I'll have to cancel my contract and pay the ETF.....in the past they've given me a good price on a replacement. This probably wouldn't work if I wasn't on contract with them.
I agree and some of these pointless posts have been reported, so please keep this thread on topic.
I have cleaned this thread up so please refrain from from spamming and flaming. (and will continue to do so!)
Greetz.
i may be sending mine in for a repair soon, i have a stuck/dead baby blue pixel.
So I realized this the moment after I hit the trackball to select my .zip. To make things simple: I had cyanogen 5.0.6 and I accidentally flashed 2.2 for custom bootloaders. My phone won't even turn on...AT ALL. Am I ****ed?
Can you not get in the recovery image by holding down trackball and power button?
No. I don't know what to do. I flashed the Stock image earlier and it took awhile for my phone to turn on, but it did start up after a few minutes. Also it had a Radio that it flashed. Could it have been for the Tmobile model? I am on the AT&T version. Nothing will turn on.
did you try removing the battery ?
I did. I called support and they want me to send it in. Hopefully I will be one of the lucky people that HTC takes even if there is some broken rules.
xxjoshuaaxx said:
I did. I called support and they want me to send it in. Hopefully I will be one of the lucky people that HTC takes even if there is some broken rules.
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Awwww
Best of luck!
Since its just Software related, maybe you will get lucky
Exactly why I try to avoid toying with the radio at all times..
Stupid me didn't notice the radio change. What do you think HTC will do?
xxjoshuaaxx said:
Stupid me didn't notice the radio change. What do you think HTC will do?
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Click to collapse
Good luck. They are currently denying my warranty - even though my last Nexus went in TWICE, and they even DOA replaced it with body damage and an unlocked bootloader. Both times they just reverted the software back to locked, no questions asked. This time, after sending in the refurbed phone they gave me last month due to a faulty headphone jack, they say my "illegal software" voids my warranty - even though software can't break a headphone jack.
SANTilt said:
Good luck. They are currently denying my warranty - even though my last Nexus went in TWICE, and they even DOA replaced it with body damage and an unlocked bootloader. Both times they just reverted the software back to locked, no questions asked. This time, after sending in the refurbed phone they gave me last month due to a faulty headphone jack, they say my "illegal software" voids my warranty - even though software can't break a headphone jack.
Click to expand...
Click to collapse
That could also be their way of saying we have fixed two phones of yours with unlocked (voided) warranties, we aren't doing it a third time... aka, three strikes and you are out. To be honest, I would be singing the praises of a company that warrantied a phone twice, even though I knowingly voided my warranty and agreed to a contract saying as much during the process.
OP, good luck! As this person's history shows, they are willing to go above and beyond with in reason. If I were you, before sending it in, I would try tossing it on the charger to make sure the battery isn't dead... flashing uses up a lot of juice, and messes with battery stats to an extent that can cause the phone to think a low battery is actually a dead battery, thus it doesn't power on since it doesn't want to die mid boot, which is bad.
Yeah, plug it in and see if you get the charging led, if you do let it charge for a while. Then try booting to recovery. If you cant unplug it and pull the battery. Plug it back in and hold down the power button for 15 seconds, put the battery in while still holding the power button for another 15 seconds or so. You got nothing to lose if it is bricked so give it a go. Check back if it lights off. Just a hint but I only keep whatever I'm going to flash on the root of the sd with the rest of the zips in a file. Keeps you from being where you are now.
mind keepping the battery out for a little while. i got the same problem yesterday and this solved it : i kept the battery pulled for about 1 minute before i put it back in. then the phone powered on no problems.
SANTilt said:
Good luck. They are currently denying my warranty - even though my last Nexus went in TWICE, and they even DOA replaced it with body damage and an unlocked bootloader. Both times they just reverted the software back to locked, no questions asked. This time, after sending in the refurbed phone they gave me last month due to a faulty headphone jack, they say my "illegal software" voids my warranty - even though software can't break a headphone jack.
Click to expand...
Click to collapse
Rhetorical question:
What type of bad "luck" does somebody have to need a warranty replacement three times for a phone that's less than 4 months old?
xxjoshuaaxx said:
So I realized this the moment after I hit the trackball to select my .zip. To make things simple: I had cyanogen 5.0.6 and I accidentally flashed 2.2 for custom bootloaders. My phone won't even turn on...AT ALL. Am I ****ed?
Click to expand...
Click to collapse
I may be stupid, but that doesn't sound like you were doing anything wrong. I think that is how many people upgraded to FroYo.
What did you do when you thought you had done the wrong thing? You say you realized the moment you hit the trackball. Did you then try to stop it by pulling the battery? If so then you may have pulled it while the radio was flashing, which would brick it for sure.
Maybe they say it's illegal because Froyo is not released yet and they saw part of it installed on your N1.
This sucks big time, I wish you best of luck and I hope they end up fixing it for you.
what happens when you hold volume down and hit power...does the bootloader come up?
I flashed 2.2 over enomther's 1.9.2 on my att frequency n1 and it is working fine, I did the radio update too and it works fine.
pjcforpres said:
That could also be their way of saying we have fixed two phones of yours with unlocked (voided) warranties, we aren't doing it a third time... aka, three strikes and you are out. To be honest, I would be singing the praises of a company that warrantied a phone twice, even though I knowingly voided my warranty and agreed to a contract saying as much during the process.
OP, good luck! As this person's history shows, they are willing to go above and beyond with in reason. If I were you, before sending it in, I would try tossing it on the charger to make sure the battery isn't dead... flashing uses up a lot of juice, and messes with battery stats to an extent that can cause the phone to think a low battery is actually a dead battery, thus it doesn't power on since it doesn't want to die mid boot, which is bad.
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Click to collapse
Why would I sing the praises of a company that picks and chooses when it will void a warranty and when it will honor it? Furthermore, under the Manusson-Moss Warranty act of 1975, this behavior is illegal; warrantors of consumer goods cannot void a warranty due to modifications made by the consumer unless they can directly attribute the failure to the modification made. Which they have not done in my case.
Additionally, the first time it went in, was for dust under the screen - something an unlocked bootloader most definitely did not cause. The second time it went in was because they didn't fix it the first time - both times they relocked the phone. Also, the second time the phone went in, they DOA replaced it even though it had physical damage that I had previously been willing to pay for. And now, after they send me a damaged unit, they want to void my hardware warranty because the bootloader is unlocked? That just stinks of a money making scheme. I just called them, and they tell me that they cannot flash the motherboard due to the "illegal software", yet in the email they sent me it's all due to the warranty being void due to "illegal software". They're harping on a non-issue just to make money.
You can sing your praises to scheissty companies all you want - I'll stick to companies that are honest and up front in their dealings - or at least more so than HTFingC.
SANTilt said:
Why would I sing the praises of a company that picks and chooses when it will void a warranty and when it will honor it? Furthermore, under the Manusson-Moss Warranty act of 1975, this behavior is illegal; warrantors of consumer goods cannot void a warranty due to modifications made by the consumer unless they can directly attribute the failure to the modification made. Which they have not done in my case.
Additionally, the first time it went in, was for dust under the screen - something an unlocked bootloader most definitely did not cause. The second time it went in was because they didn't fix it the first time - both times they relocked the phone. Also, the second time the phone went in, they DOA replaced it even though it had physical damage that I had previously been willing to pay for. And now, after they send me a damaged unit, they want to void my hardware warranty because the bootloader is unlocked? That just stinks of a money making scheme. I just called them, and they tell me that they cannot flash the motherboard due to the "illegal software", yet in the email they sent me it's all due to the warranty being void due to "illegal software". They're harping on a non-issue just to make money.
You can sing your praises to scheissty companies all you want - I'll stick to companies that are honest and up front in their dealings - or at least more so than HTFingC.
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Click to collapse
Dude, you're pedantic and this is pathetic. Get over yourself. If you expect consumer goods in this day and age to be perfect you need to reset your expectations. Three claims in four months? I bet HTC wishes you went and got a Motorola.
djmcnz said:
Dude, you're pedantic and this is pathetic. Get over yourself. If you expect consumer goods in this day and age to be perfect you need to reset your expectations. Three claims in four months? I bet HTC wishes you went and got a Motorola.
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Click to collapse
Huh? Three claims? Reading comprehension much? English > you.
djmcnz said:
Dude, you're pedantic and this is pathetic. Get over yourself. If you expect consumer goods in this day and age to be perfect you need to reset your expectations. Three claims in four months? I bet HTC wishes you went and got a Motorola.
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Yeah I agree.
So last Friday I was attempting to install Galaxy S status bar on my N1, but in the process of trying to do too much I Bricked my phone. Mind you, Im not a complete noob to the process. I've rooted mytouch, G1, and even tinkered with my Shadow, so I'm pretty familiar with the processes, but this time I finally F'd up and I knew it. Phone just flashed orange and green light top right corner. Did my research and saw other posts w/similar problems but all battery related, but I still tried their solutions to no avail. The only thing to do other than to use it as paper weight was to try my warranty, which all of us know is void after unlocking. So I Called HTC warranty hotline and explained my problem without telling them of the custom rom I installed and they gave me two options; replace w/refurb or fix mine, mine is engraved so replacement out of question. So they emailed me a overnight shipping label, I sent it to them on Monday, they received it on Tuesday, Fixed it on Thursday, and I got it back on Friday, good as new. So basically to all who dare to root and mod your phones and Brick it in the process. Try your warranty. Worse they can say is no. In my case they fixed it.
They fixed mine as well and even re-locked the bootloader. Mind you, I ended up rooting it again as soon as I got it back. HTC rocks!
Sent from my Nexus One using Tapatalk
Now that's service I'm impressed. Frankly I'm impressed with Android and the community. Google knows exactly what people are doing and they go just a step shy of condoning it and now to hear the HTC does this sort of thing knowing fully well that there's a 99% chance it's bricked cause someone was nerding out it
Having come over from a 3GS just about a month ago I am really impressed with Android. The only thing now is a solid hardware platform. I love my Nexus One but there are things HTC could have done better, mainly screen related, and Motorola is etched in my brain as making the most annoying phones in history. But aside from that, I think it's Android for life for me
Are you sure your bricking related to flashing a themed bar?
I thought that bricking your phone was only possible through some low-level processes such as flashing a radio.
Either way, glad they fixed your problems.
Yea. Pretty sure I bricked it. Trying to flash the Galaxy status bar didn't brick it, but the series of mis-steps that followed did. But I got it back, re-unlocked it and happy as can be. Thanx HTC.
Hi, did HTC ask you for an reeipt or proof of warranty? I am asking cause i purchased my nexus from ebay(no receipt or warranty whatsoever) and i've read in other threads that HTC did not ask for these papers considering that the phone is less than 1 yr old.
thanks.
makes me wonder why anyone would want to root without unlocking the bootloader
deeren said:
Hi, did HTC ask you for an reeipt or proof of warranty? I am asking cause i purchased my nexus from ebay(no receipt or warranty whatsoever) and i've read in other threads that HTC did not ask for these papers considering that the phone is less than 1 yr old.
thanks.
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Click to collapse
Nope. I bought mine off ebay as well and I even said that on the phone but the lady from HTC said that was fine. They fixed my phone no problem
I am going to attempt a replacement on mine. Except I have the unfortunate issue of the void sticker missing from the screw on the back. I'm going to send it in anyway, since I have a dust under the screen issue. Perhaps they will be nice and replace it anyway. If not, well I guess it will cost me $28 to get it back. Or maybe not that much to have them fix it..
Hi there xda developers, I am here in need for a help from you ?
I need to brick down my GS2, but so it still has a warranty - how to do that ?
(I know that there will be questions - why the hell !? Just for my girlfriend - she doesn't like the phone and she wants to change it)
Please help - and big thq allready
WTH does "brick down" mean?
You are asking to brick your phone that is make it unworkable and of no use ????
Thereby return the phone to the seller .
jje
Yes, I need to make it unworkable the way that I want it to be is that it wont turn on.
I can't just return the phone to the seller, because they won't take it back - reason is that it's allready activated on the network (registered), that's why they are only going to change the phone if it will have some kind of disatvantage.
So please give me some advice
edugarsb said:
Yes, I need to make it unworkable the way that I want it to be is that it wont turn on.
I can't just return the phone to the seller, because they won't take it back - reason is that it's allready activated on the network (registered), that's why they are only going to change the phone if it will have some kind of disatvantage.
So please give me some advice
Click to expand...
Click to collapse
Disadvantage?
Just tell them that its not meeting your expectation/poor battery life/yellow tint on left side of the screen, it would be easier that way instead of bricking the device.
don't know if this should be discussed here as it could be classed as fraud..
intentionally damaging goods so as to claim a manufacturers warranty.. watch out..
obviously lots of people do it, but not sure they're silly enough to discuss it in a public forum - and request help.. hmm.
EarlZ said:
Disadvantage?
Just tell them that its not meeting your expectation/poor battery life/yellow tint on left side of the screen, it would be easier that way instead of bricking the device.
Click to expand...
Click to collapse
This is probably the best method and least harmful method to go with. I would suggest going to a different store location than the one that you bought it from as the store personnel will not recognize you if you had already asked about returning the phone in the first location.
Whatever you do, you will need to reset the binary counter with a Jig or something else.
So you want advice on how to commit fraud?
Not a chance mate. Buy it somewhere better next time. Read the rules. Fraud (including warranty fraud) is illegal.
Alright then!
The other day I dropped my phone, from rather high place, and completely ruined the phone screen. Only the top quater is visible (still touch responsive) but is very pixellated and not all that quater is working.
Anyhow, I've got insurance (thank god), and just processed the claim.
Now I know that insurance doesn't care if it's rooted or not. I'm from Australia, the phone carrier is Virgin mobile and the insurance company is "Risk Insure".
Anyhow, I have put GPE on the phone as it's better than Bloatwiz, with custom kernel/recovery.
What I would like to know, is, how do I get it back to stock? Odin? I don't want to completely ruin the phone (brick it) and risk having the claim denied.
Or, if you have knowledge in phone insurance, is it really worth it? As in, do they care if it's rooted or not? I know it's different from warranty, but still...
Thanks very much!
Hmm..really..no one?
I want to send my phone away, just want to know if I needed to bring it back to stock, and if so, how would I do it. Nothing illegal/fraudulent.
Find the stock firmware for your device and flash through odin. Maybe the insurance company doesn't care about your root status or the rom u installed but you better be avoiding the risks. Most probably they will just have the screen repaired and send it back, as it is what they did for me..
efato said:
Find the stock firmware for your device and flash through odin. Maybe the insurance company doesn't care about your root status or the rom u installed but you better be avoiding the risks. Most probably they will just have the screen repaired and send it back, as it is what they did for me..
Click to expand...
Click to collapse
Thanks for your reply.
I managed to find the stock release for my carrier and flashed through odin.
Hopefully I did it right, as it's rather hard to see without a functioning Screen.
I've now sent it off, so we'll see how it goes!
Just let us know the result.. Good luck