Related
We are all members of a great community of people, we come to these forums to discuss, build, upgrade and sometimes buy devices. In July I had a misfortune paying money to a member Leokorth who advertised his Uni for sale and got done for $150. At first he claimed he sent a parcel and even provided a tracking number. After a month of waiting I contacted him again, advising him the parcel had not been received and was told he still has it, he THOUGHT he sent it, but apparently not... You see, having a tracking number with USPS is not quite the same as actually sending a parcel, rather, according to USPS, it indicated an intent to send. I asked for my money back and he agreed to pay me back, but never did. I waited another few weeks, contacted him a few more times asking for my money, but he never replied. So I contacted PayPal. They investigated and decided in my favor, so today I was refunded.... 0.70!!! Yes, 70 cents out of my $150. The bastard cleaned out his PayPal account, so that I will not get any money back.
It happened to me once at ebay, same situation with an RC car....I lost the money so I feel your pain.
For some reason it hurts more because it happened here. I guess we somehow trust members of this community more than just sellers on EBay.
I don't know if trading laws are different here in the UK, but I had a similar problem and PayPal UK awared me the £252 (not refunded cos the guy emptied his account) and still charged his account £252. Basically it means he would have to make a new PayPal account. Just because the accounts empty, doesn't mean that you can get away with it
Like I said, it may be different here.
The guy who stiffed me is in US, claiming to own a photo studio, sent me his website etc, so looked very legit. Paypal sent me this: "We have concluded our investigation into your case and have decided in your
favor.
We were able to recover $0.70 NZD and this amount has been credited to you.
Please allow five business days for this adjustment to be posted.
If you are due any additional funds, we will make our best effort to
recover the balance from the seller."
0.70c recovered out of $150 - bloody laughable.
Scumbag Scammers
Yes there have been some scammers on this forum who have come and gone, nevertheless this does not help you to recover your lost funds, I might suggest that you contact PayPal again and forward all of your Email correspondence to confirm that this individual was leading you on right from the start, Paypal have no problems holding or freezing peoples accounts so based on that then a duty of care applies to Paypal to protect your dealings,it does not matter which country it was we have Paypal au now...
Sometimes these claims are a fully automated process and only refund what was in the account regardless, look it's worth a try, stay cool calm and collected and it all depends who you are conversing with on the phone at Paypal au.
Good luck
I am using Paypal.com, not .au, I am not in Australia. Sent them copies of e-mails, they already decided in my favor, but recovered 70c. At this point that's all there is.
paypal sometimes is a money-wasting system with no warrantys...
...i have experienced 2 times absolutly absurd issues buying from ebay, all 2 times after received broken items due to senders negligence paypal has offered to recover back my money but after i sent back from italy to uk a traceable package (50Eur more or less in the best case for a 5kg package) but without reimbursement of the last shipment from me to the bastard sender who don't care of fragile items...
...this is absurd, in any case the opportunity is to loss 50Eur for an broken item i have paid and have received totally wasted 1 month after i have paid it!
..but your issue is more crazy...so mad! 0,70 is nothing!
i wish u good luck
and to the bastard user i with to choke itself with lunch
I've been stung twice by paypal. Once as a seller on a car related forum, once as a buyer on ebay. All uk transactions, all validated paypal users. Paypal do not care. Doesn't hurt to try, but I wouldn't get your hopes up.
Not related with the topic but your home page rocks.......! The survey and the answers are nice, sometimes funny and honest at the same time.
Muy pero muy buena !
Bit late to the party, but what is your money source to paypal ?
if credit card, give them a call, they should be able to start a charge back
stualpha said:
Bit late to the party, but what is your money source to paypal ?
if credit card, give them a call, they should be able to start a charge back
Click to expand...
Click to collapse
It is a credit card, but I am not sure they'll be able to do anything. Will give them a call on Monday, see what happens. What have I got to lose, right?
Thanks
I'm curious about the process of returning the phone within the 14 day window and, specifically, how much it costs to do it. I read in the T&C that a $45 fee applies for refurbishing/restocking the phone once you open the box. Has anyone been required to pay this fee?
Drizzy said he had to send his back. Also, somebody else on the forum said they sent theirs back due to dust under the screen.
scrappyabs2 said:
I'm curious about the process of returning the phone within the 14 day window and, specifically, how much it costs to do it. I read in the T&C that a $45 fee applies for refurbishing/restocking the phone once you open the box. Has anyone been required to pay this fee?
Click to expand...
Click to collapse
I have my exchange coming Tuesday. Had the dust under the screen issue.
Exchange is free. And so is returning. You only pay a refurbish fee if you got the phone engraved. (Atleast that's what I gathered.)
My exchange was free and it was engraved. Hope this helps.
Ah no... not another "dust under the screen" issue with a phone. I had this same issue with my Nokia E90 and it was a real pain.....
FFS, cant we just have the perfect handset?
I'm posting this here since I know most dev and people see this forum.
Long story short:
Drizzy was offering on his twitter that he can order a Nexus 1 for everyone at a reduced price (T-Mobile contract without having to renew contract).
Some people sent him the money, including me, 2 days later, he disappeared.
After about 5 days, he reappeared on twitter, saying he has alcohol poison and went to the hospital, and that he will refund everyone.
He did send a refund.
2 days later, Paypal sent me an email, saying his refund bounced.
I have escalated the claim to Paypal. I have also filed a formal police report with my local police station. Here's some of his information:
Twitter: #Official_Drizzy (I'm pretty sure he closed his twitter account)
GTalk and GMail: [email protected] (He closed this account too. I tried to email him but it bounced.
Paypal information:
Name: David Valdivia
Email: [email protected]
The name that he used to order the N1: Rene Cabrera
The VISA card that he used: xxx-8890
Moral lesson of the story: If it's too good to be true, it is too good to be true.
I hope anyone that got a solicitation from a known dev should think twice about it (even if it's a known dev like Drizzy).
Just my 2 cents.
vnphantom said:
I'm posting this here since I know most dev and people see this forum.
Long story short:
Drizzy was offering on his twitter that he can order a Nexus 1 for everyone at a reduced price (T-Mobile contract without having to renew contract).
Some people sent him the money, including me, 2 days later, he disappeared.
After about 5 days, he reappeared on twitter, saying he has alcohol poison and went to the hospital, and that he will refund everyone.
He did send a refund.
2 days later, Paypal sent me an email, saying his refund bounced.
I have escalated the claim to Paypal. I have also filed a formal police report with my local police station. Here's some of his information:
Twitter: #Official_Drizzy (I'm pretty sure he closed his twitter account)
GTalk and GMail: [email protected] (He closed this account too. I tried to email him but it bounced.
Paypal information:
Name: David Valdivia
Email: [email protected]
The name that he used to order the N1: Rene Cabrera
The VISA card that he used: xxx-8890
Moral lesson of the story: If it's too good to be true, it is too good to be true.
I hope anyone that got a solicitation from a known dev should think twice about it (even if it's a known dev like Drizzy).
Just my 2 cents.
Click to expand...
Click to collapse
I can't say I feel sorry for you... unlike the numerous trustworthy devs on this site, Drizzy has screwed people over several times. Frankly, I'm surprised that ANYONE still trusts him as a person, much less as a dev. Seriously... "known dev"? We all KNOW HIM AS A THIEF! There's a reason he got run off this forum. Anyway, he still has quite a following on other forums/twitter, but whatever.. Anyway, you didn't know about his attempt at ripping off someone's Cliq (or maybe it was a MT3G)...?
OK. SO, This was my first dealing with handtec or any of the overseas online companies.
It was on the 5th of November that I bought a Galaxy Note from them. Before I actually made the purchase, I used the "live support" to ask them regarding the availability of the product and quality support they can offer me after the purchase. The chat was very professional and I even got a discount with the phone. I ended up getting the sim free version for the price of the network logo version.
Few weeks after I received my phone, I finally have the time to have a good look of my phone, I found 3 dead pixels on the screen. Man! was I devastated! (for those of you remember my thread about it). I used the live support again and they suggested me to return it back to them asap and ensured me that everything will be taken care of and not to worry. I remember the operator said to me "Don't worry, handtec will take care of you"
After about 4 days of sending back the phone (which is today ).....my tracking status showed the item was delivered. So I immediately use the live support again to ask them about whether or not they have got the phone. They said they have, so I asked them when they will be sending the replacement back to me. They said they will try to send the replacement today.
I told them that I hope the replacement phone that I will be getting will be without dead pixels. I don't want to have to pay the expensive return postage again. They said they can help me to gain a peace of mind by letting them open my box to check to make sure. So I agreed (it took me a while to make that decision as I have always like the feeling of opening a brand new package )
I then logged off the live support, but as soon I logged off...I was like...oh crap!
I forgot to tell them to wear a glove and also make sure that none of the protectors were taken off while they check my screen. So I logged back on in about a minute after I logged off and asked them not to take off any protectors. Guess what they said to my surprise?! (apparently, it was the same operator)...and he said the check has already been done, nothing is wrong with the phone, and it is going to the warehouse as we speak, ready to be sent out today, and I will be getting it early next week.....
WOW....they must be SUPERMEN or something close....so professional and efficient.....
At this point....I would never hesitate to buy from them again in the future because they are very professional, responsible and efficient...
I will let you guys know when I actually receive the replacement back from them......and hopefully by then, I can also say...yay...my screen is PERFECT too
Anyways...thanks for hearing me out....hope I get my lovely GNote back soon!!
My experience has been near the same with them, sans the dead pixels. I placed my order with them at 1:30 EST (Im in the US) on the 28th of November. Email conformations were quick and informative. On the 29th I received an email stating that because of my first time order with them, and that I was overseas, I needed to answer some additional security questions (Credit Card Bank Authorization number, etc.) I responded quickly to this, and they continued the vetting process. I ended up calling them to be sure they had everything. They were very polite and helpful on the phone. Rather than continue to delay the shipment, they asked that they be able to send the shipment to my work address so that they didnt have to wait for the security team to validate my home address with my CC. Because of the time difference between the US and UK, they werent able to ship it on Tuesday. I checked my tracking number on Wednesday and found that they sprung for overnight AM shipping! So Thursday morning my package comes in (my only complaint here is that they didnt ship it in a box, it in a loose bubble envelope). All has been working great since! No dead pixels, and this phone is simply amazing!
Hats off to Handtec for doing it right!
Bought both SGS II and the Note from handtec. I'm probably going to continue the trend with Galaxy S III. Despite what some people say about handtec not selling "UK" version of the note, it's not like it matters much here in the US
Both times, my phones arrived in less than 24 hours from UK!!!
Glad to hear there are good experiences with them, I will have to try them out on my next phone Galaxy S3? xD
plasket said:
My experience has been near the same with them, sans the dead pixels. I placed my order with them at 1:30 EST (Im in the US) on the 28th of November. Email conformations were quick and informative. On the 29th I received an email stating that because of my first time order with them, and that I was overseas, I needed to answer some additional security questions (Credit Card Bank Authorization number, etc.) I responded quickly to this, and they continued the vetting process. I ended up calling them to be sure they had everything. They were very polite and helpful on the phone. Rather than continue to delay the shipment, they asked that they be able to send the shipment to my work address so that they didnt have to wait for the security team to validate my home address with my CC. Because of the time difference between the US and UK, they werent able to ship it on Tuesday. I checked my tracking number on Wednesday and found that they sprung for overnight AM shipping! So Thursday morning my package comes in (my only complaint here is that they didnt ship it in a box, it in a loose bubble envelope). All has been working great since! No dead pixels, and this phone is simply amazing!
Hats off to Handtec for doing it right!
Click to expand...
Click to collapse
How did you reach them on the phone? I tried to call them many times, but all end up being referred to go to the website.
How can the package get there overnight? wow
what version of the note are they selling?? and where is it made (although i'm not quite sure what problems are inherent with which manufacturing site)
DMax99 said:
.....So I logged back on in about a minute after I logged off and asked them not to take off any protectors. Guess what they said to my surprise?! (apparently, it was the same operator)...and he said the check has already been done, nothing is wrong with the phone, and it is going to the warehouse as we speak, ready to be sent out today....
Click to expand...
Click to collapse
I agree that Handtec is a good/reliable company and also no offense to you but seriously..? In a minute? Come on... Since you said they asked for permission for opening it I assume it was opened/checked after you close the chat.
Lets see:
Closing chat with you and email or phone the Service Dept to check the phone? Time: 1-3min
Service Dept: Find your phone or any phone that will be sent, open box, open back cover and put presumably a used battery in it and start it up? Time: 5-10m if they haven't anything else to do.
Doing some quick tests directly on the phone or connected to the PC? I will give it another 3-8min because some pre-requirements might be needed.
Tests done and ready to ship, shutting phone down, removing back cover, out the battery, backcover on, phone in box closed, report made for the phone(not always), everything ready to sent and finally in it's way to the "warehouse"? Add another 10-20min
We are looking at about 20-40minutes if everything goes smoothtly. No offense OP but some common sense doesn't hurt here. Many people might jump to wrong conclusions reading that.
DMax99 said:
WOW....they must be SUPERMEN or something close....so professional and efficient.....
Click to expand...
Click to collapse
You are just being sarcastic aren't you...? Please tell me you are!
Also please, this post in not directed to you OP. But at Handtec.
koniakki said:
I agree that Handtec is a good/reliable company and also no offense to you but seriously..? In a minute? Come on... Since you said they asked for permission for opening it I assume it was opened/checked after you close the chat.
Lets see:
Closing chat with you and email or phone the Service Dept to check the phone? Time: 1-3min
Service Dept: Find your phone or any phone that will be sent, open box, open back cover and put presumably a used battery in it and start it up? Time: 5-10m if they haven't anything else to do.
Doing some quick tests directly on the phone or connected to the PC? I will give it another 3-8min because some pre-requirements might be needed.
Tests done and ready to ship, shutting phone down, removing back cover, out the battery, backcover on, phone in box closed, report made for the phone(not always), everything ready to sent and finally in it's way to the "warehouse"? Add another 10-20min
We are looking at about 20-40minutes if everything goes smoothtly. No offense OP but some common sense doesn't hurt here. Many people might jump to wrong conclusions reading that.
You are just being sarcastic aren't you...? Please tell me you are!
Also please, this post in not directed to you OP. But at Handtec.
Click to expand...
Click to collapse
LOL....It is TRUE....when I was on the chat the first time I have already given him the permission to check the phone. I don't know how their company works, but when I logged back on (maybe about 30 seconds to 1 minutes after) He told me the phone has already been checked.
BTW....They only said they would check the screen with my new replacement phone as the problem with my faulty phone was with the dead pixels on the screen.
But seriously I am not sure how the company works.....I am suspecting that the company is quite small. So maybe their warehouse and return department are the same department, and maybe there are only a few people working in the company with each person doing multiple things. Therefore, it take less time for communication. I really believe they try to make their company look bigger than what it really is.
Finally, I was not being sarcastic when I told them they are supermen. I really thought that they were really efficient.
ps. all the things I have told you are what they have told me on the chat. who knows what really happened over there on the other side of the world.
They were pretty easy to get ahold of. I called their number that was listed on the website, reached an automated prompt, chose sales support and waited a few minutes on hold. Guy picked up pretty quickly. They have hours from like 7-5:30 UK time
Sent from my GT-N7000 using Tapatalk
You people must be really lucky to get the phone delivered so fast. I ordered mine with some accessories on the 29th, I have yet to get it. Fedex status says clearance delay. First, Customs wanted an itemized breakdown with value. Then they want an FCC form. Having sent many phones to the U.S, I would have expected Handtec to know what documents are required to get through Customs.
That aside their customer service is pretty good so far. I'm just frustrated I didn't have the phone over the weekend.
So finally received my gnote.
Powered up got the OTA and now I'm enjoying it. Handtec even credited my credit card because the price has dropped since I purchased it.
Sent from my GT-N7000 using XDA App
My replacement should get here by tomorrow
Ok....so I have finally received the replacement back from handtec. They have also given me a Travel Power Adapter as a gift. I think they have given me that because the phone was supposed to be sent to me last Friday but didn't end up getting sent on Monday (not really a big deal to me though).
I have quickly turned on the phone to check the screen and it looks fine. I am pretty sure it's a German version as there is a German Manual in the Box plus, the phone was in German when it first booted up. It is kind of weird because everything on the back of the box is in English and even says UK at the buttom.
Anyways...I will start using the phone tonight after it's being charged fully and with a screen protector on. Hopefully there will be nothing wrong with this handset
I must say this again at the end....I am very satisfied with handtec's customer service. I will definitely buy from them again!
So I had permission from mod to start a group repair thread here to better gather all the N7100 SDS victim in the U.S. to get the phone repaired in the states. This supposedly saves u time and potentially some money (in case Samsung would not accept your phone or refuse to honor your warranty after you sent the phone to them)
So, everything started in this thread. Details have been discussed in that thread. So if you are interested, please read about the discussions in that thread. This thread here serves the purpose of a better way to find and inform U.S. owners who suffered SDS on their N7100, in order to get the group repair set up quicker.
I am going to summarize some important information from the other thread below.
The Repairer Found
MobileTechVideos.com
The page for Note II eMMC repair is located here
BIG THANKS TO xryousukex
Also, xryousukex pointed out that they are on facebook. So if you want, you can go check out people's comments on their pages. I am quite trusting with them as they have been pretty honest and helpful when i talked to them on the phone, e.g., talking about success rate, pricing, and repair time.
Benefits/Price
Basically, the discounted price breaks down as follows. Note that the "refund deduction" is the amount that the repairer will charge in case of a repair failure. The eMMC costs about $80, so if the seller fails to fully recover the phone, their policy is to refund the labor cost but retain their costs of ordering these eMMC chips. They told me that the success rate should be greater than or equal to 85%. It is just an estimate because they have not seen as many SDS cases on Note II as they've seen on the GS3.
Group of - Price - Refund Deduction (in case of unsuccessful repair)
1 person - $150 -$80
5 persons - $135 - $15
10 persons - $130 - $15
20 persons - $125 - $15
So, as you can see, the major benefit is not BIG discounts, but the less sunk costs in case the repair is not successful.
Group List
So far, we have FOUR people on the list. I guess one we hit 5-person mark, we can discuss about whether to wait for more people or just go ahead. Feel free to update yourself into the list and reply here.
Tentative members
1 - cswithxda
2 - nochancenine
3 - pitflyer
4 - hull22
5 -
Payment Method
The company will send us coupon codes that can be used x times, with x being how many people we have. Or, I was thinking about having the company issue x coupons, with each one sent individually to each one of us, so we won't worry about someone using coupon more than once (e.g., giving the code to a friend that you found to also have SDS on his/her phone)
The rest of the payment details is just normal check out through their website. We can proceed individually once we have the coupons.
Repair Time
I did not ask about this but the guy I talked to on the phone reminded me of the repair time. I was told that it should take around 8 business days to get the phone back, which is essentially 2 weeks considering the shipping/handling. They are located in Texas so you can figure out how long it usually takes for the shipping.
Disclaimer
Neither am I, nor XDA forum, affiliated with the company mentioned in this thread. I am not responsible for anything that might happen to your phone during this repair process, even though I am the initiator of this process. My intention is to gather enough people quickly and get our phones repaired in a fast and economical manner. I am not "pushing" anyone to do this. This is not an advertisement.
Most importantly, XDA is not part of this group repair initiation.
Comments
Sorry for the unprofessional wording in the disclaimer section. I have not done this (initiator) ever in my life. This is also the first phone that I ever need to pay to get it repaired. So my lack of experience should be expected :fingers-crossed: Please don't hesitate to correct any misinformation in the thread by letting me know. I provided the best information I have from the repairer. And if you want, definitely feel free to contact them and verify that I have the facts put down correctly. I will also inform the repairer of this thread so they might chime in and answer some questions maybe. They were a little hesitant about this because they do not want to be deemed to be advertising without permission.
Lastly, feel free to ask any question or concern you may have. I'll try my best to answer.
@Mods: Thanks for your understanding and allowing me to start this thread :good:
I'm somewhat on the fence (frustrated that a brand new phone that should have a Samsung warranty is not being covered since Samsung US basically says these are not their phones and treats Samsung UK/etc as a separate company). However, if we can get to 5 people (and I would vote not to wait for ten, since the additional discount/savings on EMMC refund is small) then I'll probably do it.
Ye, me too. I don't want to wait. And I'll see. If in 1-2 weeks we do not make it five, i'd have to bite the bullet and get it repaired on my own. I'm leaving U.S. mid May. Definitely need to sell it before I leave.
@cswithxda
Let me get this straight. You, the US citizens are not able to get your malfunctioning Note IIs repaired which you bought legally?
Samsung US does not service GT-N7100, in warranty or not.
So if you are in the US you have to either pay someone else to fix it or send it to the country it was made in (since GT-N7100 was not made/sold in US directly by Samsung).
Hence the problem.
pitflyer said:
Samsung US does not service GT-N7100, in warranty or not.
So if you are in the US you have to either pay someone else to fix it or send it to the country it was made in (since GT-N7100 was not made/sold in US directly by Samsung).
Hence the problem.
Click to expand...
Click to collapse
Ohh your Note IIs are from outside the US.
[email protected] said:
Ohh your Note IIs are from outside the US.
Click to expand...
Click to collapse
Yep, that's what this thread is for. Unfortunate U.S. N7100 owners.
Was told by mobile tech that 32/64gb chips can't be sourced. 16gb it is if my n7100 breaks down.
Sent from my GT-N7100
@rbiter said:
Was told by mobile tech that 32/64gb chips can't be sourced. 16gb it is if my n7100 breaks down.
Sent from my GT-N7100
Click to expand...
Click to collapse
Thanks for updating the info.
@all,
I am going to wait till Friday maybe before I have to send my phone to get it repaired. Need it back before mid-May...
cswithxda said:
Thanks for updating the info.
@all,
I am going to wait till Friday maybe before I have to send my phone to get it repaired. Need it back before mid-May...
Click to expand...
Click to collapse
I am still interested in the group repair, but if there aren't enough people I understand that we may need to just take care of these on our own. I guess we are really quite in the minority with this issue.
It seems like you still have the initial three interested. I know they want 5, but maybe you can negotiate at least a smaller refund deduction, somewhere between 80 and 15 for three of us? Right now the price is $80 for attempting the repair and another $70 if they actually fix it. If we can make it more like $50 for attempting the repair and another $100 if they actually fix it .. at least won't feel so stupid to throw another $80 down the rabbit hole...
(I know the actual way it works is you pay $150 and get X amount back)
To the last poster, I'm willing to work out a smaller deductible in the event a device can't be repaired if your time frame won't permit for 5 persons. The idea behind the deductible is I literally spend about $85.00 per chip whether I am successful or not. eMMC densities are difficult to source and extremely expensive as they are CLASS 100 and higher in terms of transfer speed which is why the pricing structure is nowhere near what you would pay for the highest class SD-CARD available. If you have any questions you can contact us via phone. That number can be found on our FAQ page. Due to XDA restrictions I won't post that here but someone else can if they would like. I am not able to monitor my XDA Inbox as I once had more time for so it's best to contact us via phone or email for fastest repsonse.
Thanks guys and good luck,
-Josh
connexion2005 said:
To the last poster, I'm willing to work out a smaller deductible in the event a device can't be repaired if your time frame won't permit for 5 persons. The idea behind the deductible is I literally spend about $85.00 per chip whether I am successful or not. eMMC densities are difficult to source and extremely expensive as they are CLASS 100 and higher in terms of transfer speed which is why the pricing structure is nowhere near what you would pay for the highest class SD-CARD available. If you have any questions you can contact us via phone. That number can be found on our FAQ page. Due to XDA restrictions I won't post that here but someone else can if they would like. I am not able to monitor my XDA Inbox as I once had more time for so it's best to contact us via phone or email for fastest repsonse.
Thanks guys and good luck,
-Josh
Click to expand...
Click to collapse
whereabouts in texas is mobiletechvideo located? houston, dallas, san antonio area or other?
connexion2005 said:
To the last poster, I'm willing to work out a smaller deductible in the event a device can't be repaired if your time frame won't permit for 5 persons. The idea behind the deductible is I literally spend about $85.00 per chip whether I am successful or not. eMMC densities are difficult to source and extremely expensive as they are CLASS 100 and higher in terms of transfer speed which is why the pricing structure is nowhere near what you would pay for the highest class SD-CARD available. If you have any questions you can contact us via phone. That number can be found on our FAQ page. Due to XDA restrictions I won't post that here but someone else can if they would like. I am not able to monitor my XDA Inbox as I once had more time for so it's best to contact us via phone or email for fastest repsonse.
Thanks guys and good luck,
-Josh
Click to expand...
Click to collapse
@connexion2005 That's very nice Josh. I think it was you that I talked to on the phone maybe? I'm not English speaker so I am very bad with English names
Anyway, @nochancenine @pitflyer what do you guys think? If any of you wanna call Josh and talk about lower deductibles for only three of us in the group? I know it'd be nice to have like 50+ people doing a gigantic group repair and get some crazy discount with maybe no deductible at all lol, but it looks like we may be waiting for weeks or even months ahead just to make it to 5 people. So, I am very positive in proceeding with only 3 of us and this thread will then become the reference for other people in the future that might need this service. What do you think? I have an exam tomorrow and a project due, so I don't have much time tomorrow to call them up. If any of you could call and talk about the details, I think we might be able to actually get the process started.
:highfive:
Thanks Josh for posting that you're willing to work with us. I'm not in as much of a time crunch as the OP so I'd like to see if we can get the '5' to get to the negotiated level of discount / non fixable deduction. I will try to call and see what I can work out with only 3 people but not sure when I'll get to it either.
Of course, two lurkers could make this much easier for us if they just sign up for the group repair... I posted this thread on FatWallet where I know there was at least one other poster that had the same issue, so maybe s/he or someone else will make this decision easy.
@pitflyer,
How did it turn out? Any interests?
I'll probably call Josh later today and ask for what refund deductible we have to pay with only three people, and report back. If you are not satisfied with it I might have to jump. I have to clean 2 weeks ahead of time when I will leave the country
I'd like to take part in a group repair for my dead N7100. One question though, how secure are the passwords, etcs on the phone?
OK, then we have four people on the list now.
1 - @cswithxda
2 - @nochancenine
3 - @pitflyer
4 - @hull22
5 -
I just called Josh and was told that with 4 people we get $140 for the repair, and the deductible is the same as if we had 5 people, i.e., $15 each. He also said that he had not failed on one of these phones yet as he had more units repaired in the past couple weeks.
So what do you think? I have to send it out on Monday at least, so I want to see if you guys are willing to do 4 people on Monday.
Thanks
hull22 said:
I'd like to take part in a group repair for my dead N7100. One question though, how secure are the passwords, etcs on the phone?
Click to expand...
Click to collapse
@hull22
I am not sure what you meant by passwords? If they change the eMMC, isn't everything gonna be lost anyway?
cswithxda said:
@hull22
I am not sure what you meant by passwords? If they change the eMMC, isn't everything gonna be lost anyway?
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Click to collapse
as long as my personal information isn't compromised, i'm in
---------- Post added at 04:34 PM ---------- Previous post was at 04:32 PM ----------
cswithxda said:
OK, then we have four people on the list now.
1 - @cswithxda
2 - @nochancenine
3 - @pitflyer
4 - @hull22
5 -
I just called Josh and was told that with 4 people we get $140 for the repair, and the deductible is the same as if we had 5 people, i.e., $15 each. He also said that he had not failed on one of these phones yet as he had more units repaired in the past couple weeks.
So what do you think? I have to send it out on Monday at least, so I want to see if you guys are willing to do 4 people on Monday.
Thanks
Click to expand...
Click to collapse
i'm in, just need to know where and how to send it, etc. I'll have to go reread the thread..
My screen cracked a month ago.
It's unusable. It's a brick. A $900 paper weight.
I emailed Xiaomi a few months ago asking about buying a replacement frame because mine was cracked. They didn't reply. Ok. No big deal. my phone still works. I can wait to get a frame later
But turn then my screen cracked badly.
I've emailed Xiaomi offices in mainland China, Hong Kong, India, USA, UAE, Philippines and every official office I could find.
I asked : how can I purchase a replacement screen?
Only India replied. They said China Xiaomi in mainland China.
They've not bothered replying to my email.
This is unacceptable. How can I get my phone in working condition?
I had to resort to a risk buy from cellspare.com
When I purchased it from cellspare.com, it showed it was in stock.
After emailing them 3 days later, they refunded my money and said it's out of stock.
This is a very bad way of doing business.
Can't Xiaomi even bother replying to my email ?
I will never purchase a Xiaomi. I will even tell people not to get Xiaomi because of their poor customer service.
Enough is enough with Xiaomi. Although the mi mix is nice, the terrible service is unacceptable.
I'm buying a Samsung S8 plus.
Instead of complaining, learn to take care of your device.
Why should someone reply to your question about a broken screen via e-mail, go to service center and let them repair it.
Manwex said:
Instead of complaining, learn to take care of your device.
Why should someone reply to your question about a broken screen via e-mail, go to service center and let them repair it.
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Click to collapse
Are you serious? You really cannot be serious.
Xiaomi doesn't have a service center in the country.
Do you work for Xiaomi or are you simply disabled?
Bad luck for you then.
Try to send it to the China.
Manwex said:
Bad luck for you then.
Try to send it to the China.
Click to expand...
Click to collapse
Send it to WHO?
Just dump it into my mailbox?
Where do I send it. I need them to provide me with the process of getting it repaired.
They're not even replying to my mail telling me to mail it to them.
What sort of sad life do you have to talk in such a miserable and aggressive way. You need to surround yourself with positivity man.
Nobody will reply for a couple of days due to holidays.
Manwex said:
Nobody will reply for a couple of days due to holidays.
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Click to collapse
I emailed them about a replacement case months ago. No reply.
Then I emailed them 6 weeks ago for the screen.
Again no reply.
There's no months long holidays anywhere in the world.
CorruptedSanity said:
I emailed them about a replacement case months ago. No reply.
Then I emailed them 6 weeks ago for the screen.
Again no reply.
There's no months long holidays anywhere in the world.
Click to expand...
Click to collapse
On which mail did you contact them?
Can you send me a private message on Thursday or Friday early morning regarding this
Hahahaha, wow you managed to get your screen to crack twice, what's that thing they say about donkeys ? Or I guess it's Xiaomi's fault as well ?
They don't owe you a thing since you didn't buy your phone from an official store, if you break it, you're gonna have to do the entire repairing process on your own, how is this so hard to understand?
CorruptedSanity said:
I will never purchase a Xiaomi. I will even tell people not to get Xiaomi because of their poor customer service.
I'm buying a Samsung S8 plus.
Click to expand...
Click to collapse
Good for you, literally nobody cares
CorruptedSanity said:
What sort of sad life do you have to talk in such a miserable and aggressive way. You need to surround yourself with positivity man.
Click to expand...
Click to collapse
How patheric are you dude? the guy is trying to help you, even though you still sound like a little whiny ***** from the start, and then you still dare to even utter that **** ? We get it, you're mad, but don't take it out on people on a forum, if anything, it's YOU who's having a "sad life" right now
Manwex said:
On which mail did you contact them?
Can you send me a private message on Thursday or Friday early morning regarding this
Click to expand...
Click to collapse
I emailed the 'contact us' emails from each Xiaomi region.
Why. What're you planning on doing?
brambizimski said:
Hahahaha, wow you managed to get your screen to crack twice, what's that thing they say about donkeys ? Or I guess it's Xiaomi's fault as well ?
They don't owe you a thing since you didn't buy your phone from an official store, if you break it, you're gonna have to do the entire repairing process on your own, how is this so hard to understand?
Good for you, literally nobody cares
How patheric are you dude? the guy is trying to help you, even though you still sound like a little whiny ***** from the start, and then you still dare to even utter that **** ? We get it, you're mad, but don't take it out on people on a forum, if anything, it's YOU who's having a "sad life" right now
Click to expand...
Click to collapse
Who said I didn't from an official store?
I purchased it while on vacation abroad.
Who said they owe me anything free.
I said I emailed them to purchase a replacement screen.
How do I do the repair process on my own if they don't assist me in getting a replacement screen?
And regardless of where I purchased the device, they DO OWE me after-sales service like replacement parts or troubleshooting.
And the guy wasn't trying to help me.
He basically said what you said. That I'm an idiot for breaking my phone and a company doesn't have to respond to customer emails.
That's literally insane.
I wonder why this guy insulting attacking everyone in this forum but no one do anything, while a similar incident occured to me before resultd in less than 2 hour reaction ban
long.nguyen said:
I wonder why this guy insulting attacking everyone in this forum but no one do anything, while a similar incident occured to me before resultd in less than 2 hour reaction ban
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Click to collapse
Use 'report' button. If moderators are not busy with real life issues nor watching anime like no tomorrow, they might handle asap. So, i will make this easier for them and share the holly rules as a first action:
?
FORUM RULES
Chapter 2. Member conduct (Amen)
2.1 Language: XDA is a worldwide community. As a result, what may be OK to say in your part of the world, may not be OK elsewhere. Please don't direct profanity, sexually explicit language or other offensive content toward Members or their work. Conversely, while reading posts from other members, remember that the word you find offensive may not be offensive to the writer. Tolerance is a two-way street.
2.3 Flaming / Lack of respect: XDA is about sharing and this does not involve virtual yelling (flaming) or rudeness. Flaming or posting with a lack of respect is unacceptable. Treat new members in the manner in which you would like to have been treated when you were a new member. When dealing with any member, provide them with guidance, advice and instructions when you can, showing them respect and courtesy. Never post in a demanding, argumentative, disrespectful or self-righteous manner.
2.4 Personal attacks, racial, political and / or religious discussions: XDA is a discussion forum about certain mobile phones. Mobile phones are not racial, political, religious or personally offensive and therefore, none of these types of discussions are permitted on XDA.
2.5 All members are expected to read and adhere to the XDA rules.
Mi MIX
7.3.30 Épic
Some re-sellers offer a 30 day or 90 day warranty. Xiaomi offers no warranty on any unit sold by a 3rd party vendor, this is pretty much explicitly stated in numerous areas. Even had a Xiaomi customer service rep confirm it for me. These devices must be handled with care, not just because they can be expensive to repair but also because it is hard to find someone to repair them. You need to research your re-sellers better if you want to avoid these issues, the one I bought the phone from offer a 90 day full warranty and a 1 year partial. I paid a bit more than mid price on the device but its been worth it.
No need to rage though at people around you, the device is cracked from a drop or fall that you knew from research would be bad for the device, its now cracked twice and your angry. The real person your angry with is your self for dropping it, and frustrated by on easy route to remedy your mistake. Be more judicious next time in your research and more careful in your handling of exotic devices.
IF you did buy it directly from Xiaomi from a Chinese store front approved by Xiaomi then you need to contact that store and work out the rma process with them. Again not directly with Xiaomi, but through the seller you bought it from which should have receipt numbers, transaction information and warranty information - they should also know how to return the device for repairs. I have done this with a few Nokia bought from foreign markets and one Hauwei. approach with the information they need first, then your wants / needs.
This is an extremely limited edition phone. Phone Arena has said that production is limited to 10,000 units/month, so chances are they do not have a lot of spare inventory for replacement parts. What does your warranty state regarding your rights?
Nicolfa said:
Some re-sellers offer a 30 day or 90 day warranty. Xiaomi offers no warranty on any unit sold by a 3rd party vendor, this is pretty much explicitly stated in numerous areas. Even had a Xiaomi customer service rep confirm it for me. These devices must be handled with care, not just because they can be expensive to repair but also because it is hard to find someone to repair them. You need to research your re-sellers better if you want to avoid these issues, the one I bought the phone from offer a 90 day full warranty and a 1 year partial. I paid a bit more than mid price on the device but its been worth it.
No need to rage though at people around you, the device is cracked from a drop or fall that you knew from research would be bad for the device, its now cracked twice and your angry. The real person your angry with is your self for dropping it, and frustrated by on easy route to remedy your mistake. Be more judicious next time in your research and more careful in your handling of exotic devices.
IF you did buy it directly from Xiaomi from a Chinese store front approved by Xiaomi then you need to contact that store and work out the rma process with them. Again not directly with Xiaomi, but through the seller you bought it from which should have receipt numbers, transaction information and warranty information - they should also know how to return the device for repairs. I have done this with a few Nokia bought from foreign markets and one Hauwei. approach with the information they need first, then your wants / needs.
Click to expand...
Click to collapse
Why is everyone putting words in my mouth.
I didn't say they owe me any spare parts.
I didn't say I want to claim the screen under warranty.
I'm saying they would have the decency to respond to a customer's email. They owe every customer that.
I didn't rage at anyone.
Ppl raged at me. Saying I shouldn't expect a company to reply to a customer's email.
Ppl raged at me for dropping my phone.
I am flabbergasted at how people attacked me for complaining that a company is ignoring customers' emails.
I don't need to be judicious, or more judicious. Because I am using common sense. Common sense that a company will respond to customer emails.
I expect a company to carry spare parts to sell to customers. It's the law. Don't believe me? Do your research.
I don't need to be judicious with the fact that I need to rethink making a purchase because a company may ignore my emails.
Companies must respond to emails - regardless of the outcome.
aniym said:
This is an extremely limited edition phone. Phone Arena has said that production is limited to 10,000 units/month, so chances are they do not have a lot of spare inventory for replacement parts. What does your warranty state regarding your rights?
Click to expand...
Click to collapse
Maybe they don't have spare parts. But they should.
And if they don't, they should still respond to emails.
What does my warranty state?
It states that Xiaomi will practice good customer service by helping customers & responding to emails.
But again, why are we talking any warranty? I'm not claiming the screen should be replaced under warranty.
I am astounded that people think I'm wrong for expecting a company to respond to emails. I am shocked that people think I'm mad for wanting to pay money for a spare part.
@CorruptedSanity No idea about Xiaomi unconcernedness but If you want to buy what you want and havent seen that post, here it is: https://forum.xda-developers.com/showthread.php?p=71701743
Mi MIX
7.3.30 Épic
Konsstantine34 said:
@CorruptedSanity No idea about Xiaomi unconcernedness but If you want to buy what you want and havent seen that post, here it is: https://forum.xda-developers.com/showthread.php?p=71701743
Mi MIX
7.3.30 Épic
Click to expand...
Click to collapse
Thanks.
Yes I'm following that thread.
I ordered from cellspare.com
They took my money
Then after I emailed them a few days later asking if they mailed it. They refunded me saying out of stock.
So it's very frustrating that I cannot repair my phone because Xiaomi is ignoring my emails and emails from others as well.
Thanks again.
Shame on you, Xiaomi.
CorruptedSanity said:
Thanks.
Yes I'm following that thread.
I ordered from cellspare.com
They took my money
Then after I emailed them a few days later asking if they mailed it. They refunded me saying out of stock.
So it's very frustrating that I cannot repair my phone because Xiaomi is ignoring my emails and emails from others as well.
Thanks again.
Shame on you, Xiaomi.
Click to expand...
Click to collapse
Same happened on me when i ordered a curved screen protector for $30. A week later they called me back to say refund process may takes 2 weeks lol. Im kinda happy with this device but somehow want to go back to Samsung before i drop it lol.
Mi MIX
7.3.30 Épic
I imagined that if I broke the screen, I'd pay a lot of money to get one but I didn't imagine it'd be impossible to get a replacement screen.