Database Users

Starting a Petition and contacting Ministry of Consumer Electronics Canada

Hello All, as many of you know i have had one of the famous bricked samsung galaxy i9000. Since Bell wont honour my proposal for returning my Cell phone with a receipt (not under my name), i have come to the conclusion that we need action. Below is a site i am going to contact, based out of toronto, if enough people call, we can get this "defective issue" known.
http://www.sse.gov.on.ca/mcs/en/Pages/Contact.aspx
I am also in the process of starting a petition but would like the help of people of this forum on to how to go about this.
We need to make Samsung honour their corporation competencies and aknowledge that not EVERYONE will be on contract with BELL. We must take action. I am requesting help from ALL those affected.
thanks
p.s. first way to start is to get the ministry of consumer electronics to acknowledge the defect and we shall start a petition.

Another resource you may want to tap into is the Commissioner for Complaints for Telecommunications Services (http://www.ccts-cprst.ca/complaints/service-providers). They are a third party that attempt to resolve complaints against wireless providers.
Not sure if it applies to you, but take it for what it's worth.

Count me in dude!!! Im tired of not being listened to about my issues with my $500.00 "not fit for purpose" phone!!!
I believe that we not just go after Bell but Samsung as well!!!
Sent from my GT-I9000M using XDA App

mymanchris said:
Another resource you may want to tap into is the Commissioner for Complaints for Telecommunications Services (http://www.ccts-cprst.ca/complaints/service-providers). They are a third party that attempt to resolve complaints against wireless providers.
Not sure if it applies to you, but take it for what it's worth.
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thanks for the link, will be looking into that.
yiannisthegreek said:
Count me in dude!!! Im tired of not being listened to about my issues with my $500.00 "not fit for purpose" phone!!!
I believe that we not just go after Bell but Samsung as well!!!
Sent from my GT-I9000M using XDA App
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lets start small and see where we get. We need COMMUNITY SUPPORT, and i mean alot of people. 100 or more can be a good start.

You have my support.
Sent from my GT-I9000M using XDA App

myself as well.

I assume you are referring to the internal memory problem?
Why did they say they wont honor your warranty? You haven't really put much information here.

andrewluecke said:
I assume you are referring to the internal memory problem?
Why did they say they wont honor your warranty? You haven't really put much information here.
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I have the full receipt for my phone and everything, the phone was deactivated and the number is not in service. However, the only thing connected to the current user is a IMEI, which i had called the person who owned it, they didnt know english very well and wouldnt transfer the ownership to me.
This is a flaw in the system.
I am starting a petition to make Samsung and Bell aware that the first batch and alot of the I900m Bell devices have a Internal SD hardware problem. This is a defect, we have witnessed of up to 30% returns on these phones because of this defect alone.
The fact that Bell wont honour their warranty with samsung because of a simple (not having my name) on the receipt is trivial. I had a copy printed out. Samsung needs to recall these devices or at the very least acknowledge something here.

30% failure? Where is that figure from?
And have you tried arguing with Bell for a repair? Or did they simply say no, and you gave up? Did you try to escalate?
By law, you should be able to go to your consumer affairs place anyway, and tell them that Bell wont accept your receipt. I don't think you need a petition.

Class action suit against "samsung" only.. Count me in tooo
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By the way, when you say return, do you mean repair? Because by law in most countries, they don't have to offer refunds outside the first 2 weeks if the unit is faulty.
This thread needs a lot more details...

I am in also.
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andrewluecke said:
30% failure? Where is that figure from?
And have you tried arguing with Bell for a repair? Or did they simply say no, and you gave up? Did you try to escalate?
By law, you should be able to go to your consumer affairs place anyway, and tell them that Bell wont accept your receipt. I don't think you need a petition.
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i have the receipt but the purchaser of my phone was friend who has now moved to new york. I have no contact with him. And by law bell has to honour its warranty code of conduct, if there is a recepit available.
I am going back tommrow to talk to the http://www.bell.ca/shopping/en_CA_ON.Samsung-Galaxywith-Google/69236.details of the store, any tips or suggestions are welcome. I have read people have returned phones even WITHOUT a receipt...and look, oh i HAVE one.....interesting.
edit** the petition was for those who were unlucky and have been turned down by Bell because of no receipt.

That didn't really answer anything.. If you have a receipt, argue with them again, or go consumer affairs, but their warranty code only likely covers REPAIRING!
Do you mean repair or return and where is that 30% failure figure from? By law, they don't need to refund you, unless you have tried replacing it a few times and the problem keeps reoccurring (and you can prove the product is seriously flawed).
I believe you mean repair, but "return" is ambiguous.

andrewluecke said:
That didn't really answer anything.. If you have a receipt, argue with them again, or go consumer affairs, but their warranty code only likely covers REPAIRING!
Do you mean repair or return and where is that 30% failure figure from? By law, they don't need to refund you, unless you have tried replacing it a few times and the problem keeps reoccurring (and you can prove the product is seriously flawed).
I believe you mean repair, but "return" is ambiguous.
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according to Bell it was about 20%-30% of phones were brought back. That is why Samsung held off on the 2nd batch of shipments to fix the internal sd problem, and bells excuse was all the phones were sold out, when really there was a huge backorder.
thanks for clarifiying bud. I do mean Repair. I have the receipt and everything from the folks who bought the phone, the only problem is the receipt is not in MY name. however, i tried contacting the people who had orginally purchased the phone and they wont do anything for me. They dont speak english. So i am going today to argue with the manager of Bell at my mall and tell him that this is straight up bs. Becuase i have all of the required information, the account cancelled their service and got a new phone...ugh its just such a tight situation.
** as for the petition, if you would like your names on it, please inbox me Name, City, and COuntry you are residing in and i will add it. Thanks

I don't know how these things work in Canada, but in Australia a petition is really not going to sway a legal argument. In fact it could prejudice a case, in some circumstances.
I suggest you take the matter up with Bell again. Then talk to Consumer Affairs yourself.
Shouldn't Samsung be your point of contact BTW? I would assume since you have no contract with Bell they should be absolved of any responsibility to service your phone.
In this case the manufacturer would be the people to contact. In 95% of the things I buy have a manufacturers warranty, not a retailers.
I wish you luck, but you really should pursue this on a private basis. If things don't work out then post up your experience. If the do work out then post up how you got around it.
BTW people don't give out your name and location to anybody on the net. I know Jark99 is 95% likel,y to be a nice chap, but giving out details like that is a bit silly.

householddog said:
I don't know how these things work in Canada, but in Australia a petition is really not going to sway a legal argument. In fact it could prejudice a case, in some circumstances.
I suggest you take the matter up with Bell again. Then talk to Consumer Affairs yourself.
Shouldn't Samsung be your point of contact BTW? I would assume since you have no contract with Bell they should be absolved of any responsibility to service your phone.
In this case the manufacturer would be the people to contact. In 95% of the things I buy have a manufacturers warranty, not a retailers.
I wish you luck, but you really should pursue this on a private basis. If things don't work out then post up your experience. If the do work out then post up how you got around it.
BTW people don't give out your name and location to anybody on the net. I know Jark99 is 95% likel,y to be a nice chap, but giving out details like that is a bit silly.
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haha sorry about the "names" thing. I should have suspected that, i just wanted to make sure that we had a legit petition to force a class action law suit.
As for the manufacturers warranty, Apparently Samsung goes through Bell. But NOT really. Bell goes through a intermediary called Futuretec Solutions located in Toronto, Ontario. I have called samsung canada and they wont help me out at all. They keep saying "go to bell, go to bell." Well now im going to give bell a piece my mind, Bell is the only company to carry these phones, thus if there is a problem no one can go elsewhere. its bs. im pretty pissed off and going to show Bell that, yesterday i didnt, but today ill talk to the manager.

get the class action or whatever you guys are trying to do up and going already, and count me in
got 2 phones still waiting to be repaired but can't because they wont allow it without the invoice, even when we offered to pay for the repairs

Attention:
To all who have a internal sd card error and have bought the phone around the release date or afterwards. If you dont have a orginal receipt, go to bell and try to find a service rep who looks kind of new. From there tell them you dont have the receipt and need they might be able to print you out one. I got mine printed out and i went to another Bell Store to get mine sent out even though the phone was NOT under my name. I think the only way to get peoples phones fixed is talking to the right people.
I contacted the Ministry of consumer electronics AND telecommunications services to file a complaint, but i cannot as i am not a BELL member. If anyone is a Bell member and has a 2nd hand phone you can call them to file a complaint, and theyll act as a intermediary between you and Bell. ill keep updating this thread as i find information
Ministry of Telecommunications Service Complaints department:
1-888-221-1687
EDIT*
to those in ONtario this website claims to have fixed interal sd card errors
http://www.mtechservice.com/contacus.html

Count me in. Although mine's been fixed via a third party repair shop, i want my money back.

Beware if you buy parts from Global Direct Parts

Anybody looking to buy parts from Global Direct Parts .com beware of them, it's a scam.
I placed an order for 4 ribbon cables for HD2 phones on a sat. The next monday I wanted to add something the said it was already processed, so I had to place another order and pay shipping.
They FAQ says they can reduce min quantities if I buy at least $ 125 of parts, so I add a LCD and place order. They cancelled since now they want $ 149 min. They also went over and changed their web site, so I cannot prove anything.
After 2 weeks my parts are not here, so I call and a wiseguy said I still have to wait until the next 2 days since it was still processing.
The next day they email me they lost my package.
I reply demanding they ship another with Express delivery to make up for the poor service.
They decline and want to issue a refund, and guess what, price on items has gone up (what a coincidence).
I emailed today asking where is my refund (paid with Paypal) and they stated it takes 2 BUSINESS days to issue it.
I placed a claim on Paypal and they emailed back threaten me to stall refund indefinitely unless I remove the claim.
Sorry for this long rant, but such a poor customer service place shouldn't be allowed to do business. I invite anybody NOT to use this place.
They also falsely claim they have all the parts in USA, while they actually dropship from China, Taiwan, and Hong Kong.
Beware guys !!!

Wow. That sux
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I will agree. Terrible customer service. They say they have new or "a" stock.... the "a" stock are used parts, including damaged and unusable. the others are just in poor shape. then there's the problem with them making you pay to ship their junk back, even after it has been determined to be their error. that's just shady. then the total bs they call customer service... if your lucky to get someone, they are uneducated and clueless about anything going on. good luck trying to get answers or some management to reply to you. i own a repair shop and have spent (wasted) thousands of dollars with these losers.
BEWARE AND AVOID!!!!!

thanks will know

I bought 10 Ffc and no problem I'm sorry you had pRoblems with them
Sent from my SGH-T959 using XDA App

I bought a Samsung Captivate housing almost a year ago and it took about 5 days to get it. Part was new with no scratches at all.
Had no problem with them

I have bought some FFC's from them before and didnt have any issue. Good to know though if I do anything through them in the future!

I bought some. Speakers for an evo 4g about 8 months ago and all went well. About a month or 2 later I got emails from them saying that they had a major employee leave and not to trust emails coming from a. Similar company.

I had a great experience with them and the parts were perfect
Hi All,
It seems that this company went through a bit of a struggle at some point. Being a business owner myself I know that dealing with the public is not always easy especially when you have employees that are not the right fit. You can only do your best and learn from your mistakes and successes.
I just purchased tablet frames from them and they were perfect, the customer service was perfect and I am going to their website now to purchase more. I found some really hard to find products in new condition and at a great price. Personally my experience was great and I would highly recommend them. Definitely NOT a scam. They delivered.
Lance

Clay333 said:
I bought some. Speakers for an evo 4g about 8 months ago and all went well. About a month or 2 later I got emails from them saying that they had a major employee leave and not to trust emails coming from a. Similar company.
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Click to collapse
I think it is true that maybe a competitor is trying to sabotage them. I saw the same exact review plastered across several different review sites. I just got parts from Global Direct Parts recently. While I can't say the parts are so good, the customer service was very rapid and good. Apparently they sent an aftermarket that was suppose to be OEM. The customer service agent said the Huawei OEM parts are hard to come by and they usually get it out of refurbished phones now and some might have been refurbished before with aftermarket parts that they didn't end up catching. They immediately refunded me saying since the OEM parts is hard to come by, there is a good chance I'll get another aftermarket.
The other 3 parts they sent are good and as described. I would definitely do business with the company again.

A guide on how to recover your money if cheated by Simply Electronics

Hello everyone.
The past few months I have spent so much time on fighting this case against Simply Electronics that I feel that I have obtained a PhD in their case.
I will try to help anyone who has been cheated by those scams, on how to recover their money back and believe me, it is possible. You only need a lot of patience and effort and time to spend on taking the actions I will outline.
The first, most important step is to avoid them. Don't get tricked by the feedback and reviews that you see because you fell into the same trap that I fell, which is believing that their biggest scam is delaying to send your order. Believe me, their biggest scam is not that they will delay a month to send your order. It's much more complicated. Here is what they usually do to cheat you:
1) Send the wrong model in order to make you return it
2) Send a defective item
3) Their stock is from Asia and they don't come with European warranty. Also, some electronic devices such as HTC phones may be loaded with Asian firmware which cannot be changed even after you unlock the bootloader. That was the case with HTC One X. You could flash a custom ROM but the underlying fw was still Asian.
Anyway, keeping in mind the above, their aim is to make you send the item back and then forget the refund. You get into a complicated procedure by which they usually manage to trick the intermediate services like Paypal, ending up with keeping your money and your purchased item. Don't give up though. Even after months you can keep fighting them and at the end you will win. They want you to get disappointed and abandon your efforts.
A few other details:
They are a Honk Kong based compay but they operate through a logistics office in London from where they dispatch the orders. Hence the delays. In this way all legal aspects get lost between the 2 companies and the European consumer services get confused and abandon. That was their idea I guess in managing their malicious actions.
Steps to get once you discover you were cheated:
As I said, the best way is to avoid them. and there are many reasons for this as I explained above. Even if you decide not to return them any items back, the facts I outloned above should still stop you from buying. If you have already sined, use the advices below:
1) Gather all your documents with the communication you had with them and convert them into pdf files. Also gather any proofing document like post office slips and do the same. Royal mail in the UK can email you the document of receipt showing their signature if you call them on telephone. Even that may not be evidence for Paypal but don't worry, it's more than enough for the police. After you have gathered all those details, get prepared to spend a lot of time on the computer in filing reports
2a) If the payment was made through moneybookers (you will see their name on the email you received from them when you purchased, you are lucky. Even after a few months you can report the case here: www.moneybookers.com and they will return your money
2b) If you have made your transaction with Paypal, open a dispute there. Don't let your hopes with them though as they may be affiliates. They are not better in any way and if you try to speak with them you will start hitting your head on the wall. Most propably you will fail here because they will trick those monkeys easily. I don't know but Paypal either employes 8 year onld kids or talking monkeys. Full stop. After you fail here, or if you have not used Paypal, go to next step.
3) After you fail, you will have 10 days to appeal their decission and provide further details but there is hardly any chance they will help you. Try though but if you fail on teh appeal as well don't spend any more time with them and don't try to communicate with them because you will get very frustrated from their answers. Now, try to find out if you paid from your Paypal balance (if you have money from selling items on eBay like me), or if the money was taken from your Bank credit card. If the money was from taken from the credit card, you are lucky. I was not because I was stupid enough to leave the money in PP instead of transferring them to credit card instead. So, if you were lucky, contact you bank and ask them for the procedure to start a chargeback. Most propably they will ask you to fill in a report and attach all the documents you gathered on step 1. I am sure that your case will end here and you will get your money back in 1-2 months through your bank. After that, Paypal will start running after you and begging you to return the money back otherwise they will close your account. Don't pay much atention, I did it 2ce and they haven't closed my account so far (I don't know what will happen with this case now though). If they do so, ignore them. Let them close your account but in the meantime withdraw all your money from your credit card and make sure there are no money there to take back. You don't need them, Trust me. Who needs them if they haven't managed to help you. You only need your bank. Now, if you have been stupid like me and you left all your money in Paypal and paid with that balance, much work is waiting for you:
4) Report to your country's local consumer center. If you are in the EU, then they can push some pressure on them through the EU protocols. Don't expect too much help here as they will get lost with the complexity of their structure. Remember, they are Hong Kong based with UK logisticks but it's the HK company that keeps the money so the legislation says that you have to report to HK instead of the EU. This step and the next, you can do them in parallel. In all cases, make sure to provide all the documents you gathered at step 1.
4a) Report to your local police authority and EU consumer service but again don't expect too much. At those 2 steps, make sure to accuse the UK logistics office who keep the return item and not the HK business for which they have no juristiction.
5) The last 2 will fail but the next 2 will save you. That could be after several months though. Continue sending emails to SE and keep them filed. They will be very careful with their replies because they know that you may be gathering info. Don't waste your time with theratenings like I did because they don't seem to count for them. They only respond to actions and not to cheap talk. Be very careful with your last 2 steps as they are the ones to save you:
5a) File your claim at the Hong Kong police: http://www.police.gov.hk/ppp_en/index.html
5b) File your claim at the Hong Kong consumer service: http://www.consumer.org.hk/website/ws_en/
Believe me, the HK police and consumer service will take this very seriously so try to be as descriptive as you can. I started receiving emails from them right afterwards and they were keeping me informed with the actions taken. All letters sent to SE were also forwarded to me. They also sent me letters in written at home. Do you want to compare the same report with UK? (right after filing my complaint at UK police and UK consumer council, I received an email telling me not to expect any repl or action from them because they are busy and that my case will just be filed for refference. Now I want to ask you. Who should be more busy, UK police or HK police? think)
A few weeks after this, SE changed their pattern of replies. Before, they were jerking me and telling me to go and ask my money from Paypal. After the police aproached them, they sent me a few apologetic emails and confirmation that they will refund me. I didn't believe them after what I have passed through with them but a couple of weeks later, a manual full refund was received. Ok, I lost some money which were taken as Paypal fees but that was better than nothing. I also managed to take some money from chargeback (the amount that was taken from my card instead of PP balance) and now PP is running after me for this. Now they remembered what is right and what is wrong and they ask me to return the chargeback money. Where were they when they had to play the role of judge and they partnered with teh crooks. I don't care now, let them give their fight and take thm back. I'm not going to make it easy for them. SE has not returned the money because they are honest but because they were forced to do so. I will do the same.
Ladies and gentlemen,
I just realised that it took me almost 1:30 hours to write this down but I hope it will help others. I have seen posts from hundreds of desperate people who don't know what to do and most of them abandon their efforts and lose their money.
Please, if you find any people who need help, point them here. Let's not allow those bastards to cheat any more inocent people.

Good job Sir
Sent from my I747 using xda premium

Your work here is highly appreciated
Should be made a sticky I think.
Sent from my GT-I9300 using Tapatalk

Well done and written.

Thanks for the helpful & detailed guide!

Amazon will refund Note7 accessories even if outside return window

https://goo.gl/if4QOx
Amazon is apparently offering customers who bought Note7 accessories a full refund even if they’re outside the normal 30-day return window.
Someone was asking about this. FYI
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I just got my UAG CASE refunded from amazon. In was past my 30 day return period.

Just says mine is outside the return window not eligible for return
Sent From My Galaxy Note 7

sharkattack99 said:
Just says mine is outside the return window not eligible for return
Sent From My Galaxy Note 7
Click to expand...
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You have to call them

Ah thanks I will be giving them a call
Sent From My Galaxy Note 7

Amazon may, but I'm unsure if third party sellers on Amazon will do it too, which is where all my cases come from. Upon filling in the form, it says it needs to get approval from the seller. I could call Amazon, but they wont be able to dictate what third party sellers have to do when it's outside the window.

svache said:
Amazon may, but I'm unsure if third party sellers on Amazon will do it too, which is where all my cases come from. Upon filling in the form, it says it needs to get approval from the seller. I could call Amazon, but they wont be able to dictate what third party sellers have to do when it's outside the window.
Click to expand...
Click to collapse
Third parties won't. I just tried and all sellers are refusing.
Also, in related information, if you bought any Spigen accessories directly through their site, they aren't taking them back either. I contacted them Wednesday and they refused. They gave a useless 20% off one item coupon though. Because, you know, I want to spend MORE money on all this mess.
I'm now contacting Samsung directly because at this point, I feel it's all their fault. I would never have bought accessories if I had known this would happen. Now, if I were returning the phone because I didn't like it or something like that (a voluntary return/exchange that was MY decision), then I'd take the hit. I mean, I can't even sell these cases now!
(I have 5 cases. I bought a few in order to swap them out or to have spares.)
Sent from my SAMSUNG-SM-N930A using Tapatalk

spexwood said:
I'm now contacting Samsung directly because at this point, I feel it's all their fault. I would never have bought accessories if I had known this would happen. Now, if I were returning the phone because I didn't like it or something like that (a voluntary return/exchange that was MY decision), then I'd take the hit. I mean, I can't even sell these cases now!
(I have 5 cases. I bought a few in order to swap them out or to have spares.)
Click to expand...
Click to collapse
Let us know how it goes. I have 7 cases (me and my wife together, but same situation, we like to swap them out) from various sellers and would like to have at least part of it back.

svache said:
Let us know how it goes. I have 7 cases (me and my wife together, but same situation, we like to swap them out) from various sellers and would like to have at least part of it back.
Click to expand...
Click to collapse
Yeah, sure. I'll keep you all updated.
Not to be negative, but I feel like it's a long shot though.
No reply as of yet. Maybe by Monday.
Sent from my SAMSUNG-SM-N930A using Tapatalk

spexwood said:
Yeah, sure. I'll keep you all updated.
Not to be negative, but I feel like it's a long shot though.
No reply as of yet. Maybe by Monday.
Sent from my SAMSUNG-SM-N930A using Tapatalk
Click to expand...
Click to collapse
OK, well, I got an update. Samsung is refusing responsibility for 3rd party accessories, so I am now about $200 in the hole.
All I can say is that I REALLY hope a class action lawsuit comes out, because I'll be jumping on it like crazy in order to try and recover at least SOME of my loss. I was also considering getting a Note8 (or whatever it'll be called), but now, it has to not only be a good phone, but will need to brush my teeth, brush my hair, and wipe my butt in order to make me consider it. It's a shame because I loved the Note7, but they shouldn't be screwing their customers over like this, ESPECIALLY since it's their fault.
I'm going to try one last time with the phone number provided in the email, but from what it sounds like, this will do nothing.
Message from Samsung:
Thank you for taking the time to contact us at Samsung Technical Support. We always appreciate hearing from our customers.
After reviewing your e-mail, I understand that you have purchased most of the accessories related to Note 7 and I see that you want the refund for them, I will help you with the required information.
I regret your inconvenience regarding this, the most disheartening is one of our loyal customer going through this type of ordeal experience.
I see that you have purchased the accessories from the third party seller, we don't know the information about them, I would like to inform you that you will get the refund when you purchase from the Samsung or with the respective carrier.
For the inconvenience with the exchange that you are all going through, we are offering all the customer's with incentives.
As a sign of our appreciation for your patience and loyalty, we are offering up to a $100 bill credit from select carrier or retail outlets if you exchange your Galaxy Note7 for another Samsung smartphone, less any incentive credits already received.
If you already exchanged your Galaxy Note7 device for another Samsung smart phone, you will receive up to a $75 bill credit from select carrier or retail outlets in addition to the $25 you previously received.
If you choose to obtain a refund, you will receive up to a $25 bill credit from select carrier or retail outlets as a token of our appreciation and acknowledgement of your inconvenience, less any incentive credits already received.
I will help you with the link where you can refer the updated information of the Note 7.
http://www.samsung.com/us/note7recall/
I would like to inform you that your email has reached Samsung technical support department were we deal in troubleshooting with mobile devices and tablets. However, we do have a dedicated support team who will help you in this regard.
I understand how troublesome it could be, Please contact appropriate team with the contact number(1-844-365-6197 ). They will help you with the options possible.
I hope the above information is helpful. Please write back to us if you have any quires. We will be happy to help you.
Should you desire additional assistance, we invite you to access the web-link http://www.samsung.com/us/support/contact to speak to a Chat Specialist. Our technicians are more than happy to assist you further. Chat Support is available 24X7.
For additional support and updates regarding your product, please follow us at @SamsungSupport on Twitter or like our page at https://www.facebook.com/samsungsupport.
Thank you for choosing Samsung products.
Sincerely,
Sravanthi.K
​
Another Update:
I called the number given in the email and ended up coming out of the call with even more frustration, but also some potentially good news, though we should all take it with a grain of salt.
First, I called the number and the girl on the other line said I need to power down my Note7. I told her that I can't because it's my ONLY phone (I don't even have a landline), and I have to wait until I can buy a replacement. She just said, "I understand, but because your safety is our concern... [blah blah blah]... you need to power down your phone."
So I repeated that this was my only phone and that I don't have a spare. Again, she repeated the "safety is our concern" line. So I added, "Ma'am, if I power down my phone, then that would mean that I will be without a phone completely until I can get a replacement. That means that if I have to call 911 in the case that I have an emergency, then I won't be able to do so, and I could potentially DIE."
This time she hesitated... then repeated the same line again. It sounded like she was reading a script too (which she most likely was, unfortunately).
Finally, I just said, "Well, I'm not powering down my phone until I can buy the LG V20."
She stopped LOL
So then she transferred me to another phone number, but was kind enough to give me the number in case I got disconnected. So she transferred me and I waited. And waited. And waited. After 1 hour and 10 minutes on hold, I just hung up and tried calling again. All I got was a message saying that the phone was not available and to try again later.
At this point, I'm obviously frustrated, so I call the first number again and this is where the good news with a grain of salt comes in. The lady said that there will be an addition to the Note7 recall, which will state what to do about accessories (though she didn't confirm whether it was for accessories bought through third parties). She could not give me a 'when' this would happen though. I tried pressing more details from her by trying to get a time frame for this addition (ex: within the next 1-2 months), but she would not give me anything, meaning that she really didn't know, or that she wasn't supposed to say.
So, at this point, I'm just going to wait until either a class-action lawsuit occurs, or this addition to the Note7 recall policy becomes live. I'm obviously not happy at the moment because as of right now, I'm still at a loss until something else happens, which is still only a possibility rather than a certainty.
EDIT: Oh, and II only say to take that info with a grain of salt only because it isn't 100% confirmed at the moment. I would definitely expect Samsung to do that addition to the recall because that will help them avoid a class-action lawsuit. It's just that if they do do something, they need to do something reasonable... not something like offer only 20% of each accessory's cost. I mean, at the moment, this $25 credit whether you keep using a Samsung device or go to another brand is bull. That's lunch money and doesn't cover all the time wasted on this mess (IMO).

Well seems I was partially lucky with Amazon's third party sellers, but I am unsure if that is because the items they allow me to trade are 1, still within the normal return window, 2, are OEM covers, or 3, they just have great customer service. The other ones (Spigen and VRS Design) were out of the window so I just let them be.. They may have allowed me to return them, but chances are slim.. I know I wouldn't if I was a seller.

i was able to return all of the items i bought for note 7. I had to do a chat and she gave me the link for my return label. 2 case and 1 usb c cable.

panday74 said:
i was able to return all of the items i bought for note 7. I had to do a chat and she gave me the link for my return label. 2 case and 1 usb c cable.
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Click to collapse
The usb c cable would have been good to keep as in all phones will probably have it in the future. Thats the only thing im keeping
Sent from my SAMSUNG-SM-N920A using Tapatalk

Xiaomi - terrible terrible experience - unacceptable

My screen cracked a month ago.
It's unusable. It's a brick. A $900 paper weight.
I emailed Xiaomi a few months ago asking about buying a replacement frame because mine was cracked. They didn't reply. Ok. No big deal. my phone still works. I can wait to get a frame later
But turn then my screen cracked badly.
I've emailed Xiaomi offices in mainland China, Hong Kong, India, USA, UAE, Philippines and every official office I could find.
I asked : how can I purchase a replacement screen?
Only India replied. They said China Xiaomi in mainland China.
They've not bothered replying to my email.
This is unacceptable. How can I get my phone in working condition?
I had to resort to a risk buy from cellspare.com
When I purchased it from cellspare.com, it showed it was in stock.
After emailing them 3 days later, they refunded my money and said it's out of stock.
This is a very bad way of doing business.
Can't Xiaomi even bother replying to my email ?
I will never purchase a Xiaomi. I will even tell people not to get Xiaomi because of their poor customer service.
Enough is enough with Xiaomi. Although the mi mix is nice, the terrible service is unacceptable.
I'm buying a Samsung S8 plus.

Instead of complaining, learn to take care of your device.
Why should someone reply to your question about a broken screen via e-mail, go to service center and let them repair it.

Manwex said:
Instead of complaining, learn to take care of your device.
Why should someone reply to your question about a broken screen via e-mail, go to service center and let them repair it.
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Click to collapse
Are you serious? You really cannot be serious.
Xiaomi doesn't have a service center in the country.
Do you work for Xiaomi or are you simply disabled?

Bad luck for you then.
Try to send it to the China.

Manwex said:
Bad luck for you then.
Try to send it to the China.
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Click to collapse
Send it to WHO?
Just dump it into my mailbox?
Where do I send it. I need them to provide me with the process of getting it repaired.
They're not even replying to my mail telling me to mail it to them.
What sort of sad life do you have to talk in such a miserable and aggressive way. You need to surround yourself with positivity man.

Nobody will reply for a couple of days due to holidays.

Manwex said:
Nobody will reply for a couple of days due to holidays.
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Click to collapse
I emailed them about a replacement case months ago. No reply.
Then I emailed them 6 weeks ago for the screen.
Again no reply.
There's no months long holidays anywhere in the world.

CorruptedSanity said:
I emailed them about a replacement case months ago. No reply.
Then I emailed them 6 weeks ago for the screen.
Again no reply.
There's no months long holidays anywhere in the world.
Click to expand...
Click to collapse
On which mail did you contact them?
Can you send me a private message on Thursday or Friday early morning regarding this

Hahahaha, wow you managed to get your screen to crack twice, what's that thing they say about donkeys ? Or I guess it's Xiaomi's fault as well ?
They don't owe you a thing since you didn't buy your phone from an official store, if you break it, you're gonna have to do the entire repairing process on your own, how is this so hard to understand?
CorruptedSanity said:
I will never purchase a Xiaomi. I will even tell people not to get Xiaomi because of their poor customer service.
I'm buying a Samsung S8 plus.
Click to expand...
Click to collapse
Good for you, literally nobody cares
CorruptedSanity said:
What sort of sad life do you have to talk in such a miserable and aggressive way. You need to surround yourself with positivity man.
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Click to collapse
How patheric are you dude? the guy is trying to help you, even though you still sound like a little whiny ***** from the start, and then you still dare to even utter that **** ? We get it, you're mad, but don't take it out on people on a forum, if anything, it's YOU who's having a "sad life" right now

Manwex said:
On which mail did you contact them?
Can you send me a private message on Thursday or Friday early morning regarding this
Click to expand...
Click to collapse
I emailed the 'contact us' emails from each Xiaomi region.
Why. What're you planning on doing?

brambizimski said:
Hahahaha, wow you managed to get your screen to crack twice, what's that thing they say about donkeys ? Or I guess it's Xiaomi's fault as well ?
They don't owe you a thing since you didn't buy your phone from an official store, if you break it, you're gonna have to do the entire repairing process on your own, how is this so hard to understand?
Good for you, literally nobody cares
How patheric are you dude? the guy is trying to help you, even though you still sound like a little whiny ***** from the start, and then you still dare to even utter that **** ? We get it, you're mad, but don't take it out on people on a forum, if anything, it's YOU who's having a "sad life" right now
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Click to collapse
Who said I didn't from an official store?
I purchased it while on vacation abroad.
Who said they owe me anything free.
I said I emailed them to purchase a replacement screen.
How do I do the repair process on my own if they don't assist me in getting a replacement screen?
And regardless of where I purchased the device, they DO OWE me after-sales service like replacement parts or troubleshooting.
And the guy wasn't trying to help me.
He basically said what you said. That I'm an idiot for breaking my phone and a company doesn't have to respond to customer emails.
That's literally insane.

I wonder why this guy insulting attacking everyone in this forum but no one do anything, while a similar incident occured to me before resultd in less than 2 hour reaction ban

long.nguyen said:
I wonder why this guy insulting attacking everyone in this forum but no one do anything, while a similar incident occured to me before resultd in less than 2 hour reaction ban
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Use 'report' button. If moderators are not busy with real life issues nor watching anime like no tomorrow, they might handle asap. So, i will make this easier for them and share the holly​ rules as a first action:
?
FORUM RULES
Chapter 2. Member conduct (Amen)
2.1 Language: XDA is a worldwide community. As a result, what may be OK to say in your part of the world, may not be OK elsewhere. Please don't direct profanity, sexually explicit language or other offensive content toward Members or their work. Conversely, while reading posts from other members, remember that the word you find offensive may not be offensive to the writer. Tolerance is a two-way street.
2.3 Flaming / Lack of respect: XDA is about sharing and this does not involve virtual yelling (flaming) or rudeness. Flaming or posting with a lack of respect is unacceptable. Treat new members in the manner in which you would like to have been treated when you were a new member. When dealing with any member, provide them with guidance, advice and instructions when you can, showing them respect and courtesy. Never post in a demanding, argumentative, disrespectful or self-righteous manner.
2.4 Personal attacks, racial, political and / or religious discussions: XDA is a discussion forum about certain mobile phones. Mobile phones are not racial, political, religious or personally offensive and therefore, none of these types of discussions are permitted on XDA.
2.5 All members are expected to read and adhere to the XDA rules.
Mi MIX
7.3.30 Épic

Some re-sellers offer a 30 day or 90 day warranty. Xiaomi offers no warranty on any unit sold by a 3rd party vendor, this is pretty much explicitly stated in numerous areas. Even had a Xiaomi customer service rep confirm it for me. These devices must be handled with care, not just because they can be expensive to repair but also because it is hard to find someone to repair them. You need to research your re-sellers better if you want to avoid these issues, the one I bought the phone from offer a 90 day full warranty and a 1 year partial. I paid a bit more than mid price on the device but its been worth it.
No need to rage though at people around you, the device is cracked from a drop or fall that you knew from research would be bad for the device, its now cracked twice and your angry. The real person your angry with is your self for dropping it, and frustrated by on easy route to remedy your mistake. Be more judicious next time in your research and more careful in your handling of exotic devices.
IF you did buy it directly from Xiaomi from a Chinese store front approved by Xiaomi then you need to contact that store and work out the rma process with them. Again not directly with Xiaomi, but through the seller you bought it from which should have receipt numbers, transaction information and warranty information - they should also know how to return the device for repairs. I have done this with a few Nokia bought from foreign markets and one Hauwei. approach with the information they need first, then your wants / needs.

This is an extremely limited edition phone. Phone Arena has said that production is limited to 10,000 units/month, so chances are they do not have a lot of spare inventory for replacement parts. What does your warranty state regarding your rights?

Nicolfa said:
Some re-sellers offer a 30 day or 90 day warranty. Xiaomi offers no warranty on any unit sold by a 3rd party vendor, this is pretty much explicitly stated in numerous areas. Even had a Xiaomi customer service rep confirm it for me. These devices must be handled with care, not just because they can be expensive to repair but also because it is hard to find someone to repair them. You need to research your re-sellers better if you want to avoid these issues, the one I bought the phone from offer a 90 day full warranty and a 1 year partial. I paid a bit more than mid price on the device but its been worth it.
No need to rage though at people around you, the device is cracked from a drop or fall that you knew from research would be bad for the device, its now cracked twice and your angry. The real person your angry with is your self for dropping it, and frustrated by on easy route to remedy your mistake. Be more judicious next time in your research and more careful in your handling of exotic devices.
IF you did buy it directly from Xiaomi from a Chinese store front approved by Xiaomi then you need to contact that store and work out the rma process with them. Again not directly with Xiaomi, but through the seller you bought it from which should have receipt numbers, transaction information and warranty information - they should also know how to return the device for repairs. I have done this with a few Nokia bought from foreign markets and one Hauwei. approach with the information they need first, then your wants / needs.
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Click to collapse
Why is everyone putting words in my mouth.
I didn't say they owe me any spare parts.
I didn't say I want to claim the screen under warranty.
I'm saying they would have the decency to respond to a customer's email. They owe every customer that.
I didn't rage at anyone.
Ppl raged at me. Saying I shouldn't expect a company to reply to a customer's email.
Ppl raged at me for dropping my phone.
I am flabbergasted at how people attacked me for complaining that a company is ignoring customers' emails.
I don't need to be judicious, or more judicious. Because I am using common sense. Common sense that a company will respond to customer emails.
I expect a company to carry spare parts to sell to customers. It's the law. Don't believe me? Do your research.
I don't need to be judicious with the fact that I need to rethink making a purchase because a company may ignore my emails.
Companies must respond to emails - regardless of the outcome.
aniym said:
This is an extremely limited edition phone. Phone Arena has said that production is limited to 10,000 units/month, so chances are they do not have a lot of spare inventory for replacement parts. What does your warranty state regarding your rights?
Click to expand...
Click to collapse
Maybe they don't have spare parts. But they should.
And if they don't, they should still respond to emails.
What does my warranty state?
It states that Xiaomi will practice good customer service by helping customers & responding to emails.
But again, why are we talking any warranty? I'm not claiming the screen should be replaced under warranty.
I am astounded that people think I'm wrong for expecting a company to respond to emails. I am shocked that people think I'm mad for wanting to pay money for a spare part.

@CorruptedSanity No idea about Xiaomi unconcernedness but If you want to buy what you want and havent seen that post, here it is: https://forum.xda-developers.com/showthread.php?p=71701743
Mi MIX
7.3.30 Épic

Konsstantine34 said:
@CorruptedSanity No idea about Xiaomi unconcernedness but If you want to buy what you want and havent seen that post, here it is: https://forum.xda-developers.com/showthread.php?p=71701743
Mi MIX
7.3.30 Épic
Click to expand...
Click to collapse
Thanks.
Yes I'm following that thread.
I ordered from cellspare.com
They took my money
Then after I emailed them a few days later asking if they mailed it. They refunded me saying out of stock.
So it's very frustrating that I cannot repair my phone because Xiaomi is ignoring my emails and emails from others as well.
Thanks again.
Shame on you, Xiaomi.

CorruptedSanity said:
Thanks.
Yes I'm following that thread.
I ordered from cellspare.com
They took my money
Then after I emailed them a few days later asking if they mailed it. They refunded me saying out of stock.
So it's very frustrating that I cannot repair my phone because Xiaomi is ignoring my emails and emails from others as well.
Thanks again.
Shame on you, Xiaomi.
Click to expand...
Click to collapse
Same happened on me when i ordered a curved screen protector for $30. A week later they called me back to say refund process may takes 2 weeks lol. Im kinda happy with this device but somehow want to go back to Samsung before i drop it lol.
Mi MIX
7.3.30 Épic

I imagined that if I broke the screen, I'd pay a lot of money to get one but I didn't imagine it'd be impossible to get a replacement screen.