Database Users

Mistaken XDAII delivery - should I use it?

My phone provider (carphone warehouse UK - O2) made a mistake when I ordered my XDAII, and accidentally sent me another device
I haven't told them that I have received it, and they haven't contacted me to reclaim it (it's been quite a while).
Does anybody know the situation regarding using it, or selling it. Would the IMEI have been registered with a lost/stolen list, and would using it as a phone cause an identity message to be received somewhere, and for carphone warehouse or O2 (or the police!) to investigate.
I wouldn't mind using it myself, as my primary XDAII has a slightly annoying dead pixel in the display. Or should I avoid using it on a phone network and just use it as a experimental PDA.
Anybody know the legals on this? IANAL, but I beleive if you receive unsolicited goods then you have a right to keep them.

Feckin' dead pixels! I got one too. But the myxda.com site states that up to 3 dead dots is acceptable
If you use the device, be aware that the call timers can't be reset yet. So, if you clock up a coulple of hours and then have to give it back, they could charge you.
TTFN

Call them !
Andy
Forget it, call them and make arrangements for a return (or event better, return the one with the dead pixels).
Thank them for sending you the replacement and return the bad one.
If you sell it, I am certain you are guilty of fraud and could get a jail sentence or serious fine depending on the mood of the judge.
keeping it probably won't get you nailed, as you were merely waiting for return instructions (you did call them remember ?)
Personally I would go for a return of the bad XDA and keep the good one. It would keep you consious clean and you would benefit from their mistake.
I am sure they have the IMEI somewhere, and you can be traced anywhere using that.
Also don't forget that someone from the shop may be reading your post here - or someone may decide to forward the mail to carphone warehouse. If your name is anywhere close to your user name, they can prove that you are no longer in good faith.
It's not worth it.
Regards
Michael

Thanks, I'm pretty law abiding, so I don't really think I could have kept it with a clear conscience. I'll give CPW a call and see what they say.

Well just called CPW, and basically they didn't have a clue (as usual).
They just told me to return it to the store that I got it from (huh?). Anyway, I'll pop into my local CPW this lunchtime and see what they say.
I think I'm within my rights to keep it (see below), but it's presently just taking up space in my office.
The new rules provide for unsolicited goods (meaning those where the recipient has no reasonable cause to believe that they were sent with a view to their being acquired for the purposes of a business and where the recipient has not agreed to acquire or return them). The recipient may, as between himself and the sender, "use, deal with or dispose of the goods as if they were unconditional gift to him…. The rights of the sender to the goods are extinguished".
The Directive also exempts the consumer from the "provision of any consideration" in cases of unsolicited supply. In this context, in their 1999 consultation the DT1 said that they considered this to mean that the consumer is under no obligation to enable the supplier to retrieve the goods and services but can treat them as his or her own property from the time of receipt. That is what the new regulations now provide.
http://www.humphreys.co.uk/articles/e_commerce_1.htm
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[/quote]

Andy, if you feel bad about keeping it send it to the developers for "safekeeping". The imei will not be blocked as the procedure for stolen/lost phone hasnt been triggered.

I hada phone stolen b4, and i sked TMO to block the imei#, and all they sed they could do, was to suspend my line, an block that sim.....wut kinda bull**** is this!?

In the UK it's become law that Phone companies have to work together to allow blocking and reporting of phones on a device basis (ie IMEI) for crime prevention, so O2 are definitely capable of this.
Note this message doesn't have anything to do with sims (I only have one of those); just the physical phone hardware.
Anyway, didn't make it to CPW this lunchtime, but will try tomorrow and report back with any news. Are there any lawyers (or UK phone co employees) out there who'd care to give their opinion?

Criminal law
As an English criminal lawyer I believe you would be committing a criminal offence under s.1 of the Theft Act 1968 which carries a maximum sentence of up to 7 years imprisonment and an unlimited fine in the Crown Court. Although as it's likely to be your first offence then you are likely to be fined only.
The basic definition is that you dishonestly
appropriate
property
belonging to another
with the intention of permanently depriving
Obviously the main issue is whether you acted dishonestly. The fact that you had a genuine belief that you are morally justified in acting as you did is no defence if you knew that ordinary people would consider your conduct to be dishonest. (R v Ghosh (1982)). No doubt the CPS (Crown Prosection Service) would try to say that an ordinary person should/would try to contact the carphone wharehouse.
Personally I don't see why you have to travel to the the car phone wharehouse. You should notify them them and ask them to collect and ask them to reimburse you if they don't collect it by a certain date to compensate you for your inconvienience.
Ok hope that helps !
Can any of you guys help me with my memory loss problem ? and where to get a 1gb SD card ?

Eek - bit of a scary tone to the posting, but thanks anyway.
Btw - they sent it to me without asking, so I rather doubt it would be covered by the theft act otherwise people could post things to people they disliked and then call the police. As I had no idea what to do with it, and expected CPW to send a courier to pick it up, I just shoved it under my desk and forgot about it.

He did not appropriate the goods, it was unsolicited, he has attempted to return it to the company that sent it, they told him to return it to the shop he got it from, he didnt get from a shop, he has never acted dishonestly and has not instigated the supply of the phone. I had some stuff delivered to my address, I was told to inform the company and if they didnt pick it up in a reasonable time the property was mine, they didnt pick it up, I kept it. I never asked for it in the first place neither did this guy with the phone, I dont think it is his responsibility once he has advised the company of the error, it is not up to him to be attempting to solve a problem not of his making and he should not incur any expense, or inconvenience because of a company error.

In the US, I believe the law is, if someone sends something to you that you didn't ask for, its yours. Obviously, it may be different in the UK. But I would still return the one with the dead pixels. I was fortunate to get a good one with all working pixels and it would bug me beyond belief to have a dead pixel

Appropriates
is defined as any assumption of the rights of an owner, if the defendant came came by the property (innocently or otherwise ) without stealing it and later assumed a right to it by keeping it he has appropriated it. That was defined in the case of R v Hinks 2001.
The Theft Act 1968 provides that appropriation in the following circumstances is not dishonest if the defendant believed the other person would have consented had the other person known of the appropriation and the circumstanes of the appropriation or if the defendant believed the person to whom the property belonged (ie to CPW) could not be discovered by taking reasonable steps.
As for your example of sending unsolicited items and calling the police - would only apply if they kept hold of the items and didn't bother to find the owner. Eg you can find something in the street and keep and be found guilty of theft.
I know many people may not agree with this but that is the law as defined by statute and common law. Now at the end of the day whatever you do is up to you and I wish you the best of luck.
ps anyone got any ideas about my memory loss

Thanks for the info - we all know UK law's a right old monster of "spaghetti code", rather you than me. I'll stick to Windows development
Anyway, I shall attempt to get CPW to retrieve their goods, with minimal cost/effort on my part. I'm certainly not going to post it to them. Basically I don't need it, and I'd definitely feel "criminal" selling it.
As for your memory loss - and I presume we're talking pocketPC, rather than Korsakov's syndrome - I'll get back to you on that one in your topic.

Just keep it they make to much money ripping people off and they wont notice its gone.

I think intent to "permanently deprive" the owner is a term used, so if you just used it and then if and when you were asked to return it, you did so, then the intent to permanently deprive the righful owner isnt an issue. He has informed them of the mistake, that is his sole obligation as far as I can see.

Regarding the note on finding property in the street: I once found a cheque book and saw that it belonged to a Doctor. Maybe it was a holiday weekend, but my logic suggested I should try to contact the owner directly (I think there was a phone number). Anyhow, I couldn't get hold of him, so took it to my local poloce station.
Imagine my surprise when I had to wait while they took details of myself then proceeded to record every cheque stub transaction.
When I informed the Police that I had tried to call the owner directly they said that I should never attempt to do so, because if there had been a subsequent allegation of fraud against me I would (apparently) have been in big trouble.
I suppose the point here is not to assume anything.
In your case I would write a letter to CPW head office, making it clear you have received unsolicited goods and giving them a resonable deadline in which to collect these at your convenience.

Write to head office and suggest that they come and get the stuff.
Otherwise in 30 days from the letter you will consider the equipment to be yours.
I think this is legal as the Citizens Adviice people recommended this when I had a load of books from some crappy book club that I never asked for arrive on my doorstep. They sent a courier round.
They tried to tell me to post it back then claim the postage from them - YEAH - like I'd trust them to pat me back!
Oh - make sure it's all at YOUR convenience. No trips to the PO or waiting in for the courier!
I admire your honesty - I think I may have kept the XDA.
You are going to keep the good unit aren;t you? Not the one with the duff pixels? After all - you don't know which one is yours really do you?

Yeah, i've informed them over the phone, and they promised a courier on Friday - surprise surprise nobody came. That citizens' advice bureau advice sounds good, so I might put it in writing.

Hi,
We receive unsolicited equipment through the post all the time.
It is NOT your responsibility to chase them up.
If they atempt to recover the property and persue it if you resist, then it could go either way in court. They may try to pin something on you, like you said the first one did arive.
Its good practice to call them anyway, and give them a time limit to collect it, and if you despise carephone warehouse as much as i do, charge them an admin fee lol (that IS within your right, and in fact you can keep it until they pay up)
Toxic.

[Q] Question about general insurance terms.

Two quick questions about the insurance terms an conditions.
1. If you report it stolen or lost or whatever, do they send you a brand new phone after you pay the deductible or is it a refurbbed one?
2. If report it lost and order a new one, and you find the lost one(or you never actually lost it) do they deactivate the original one somehow?..or track it somehow?....or do they just accept your deductible and let you do whatever you want with them?

They send you what they have in stock at the moment. The longer a phone has been out the more likely you are to get a refurbished one.
The insurance company can't track it or do anything with it, you can do what you want with it and T-mobile won't care.
I advise reporting it lost, if you say it's stolen you have to submit to them a police report.
Good luck, let us know your results.

T-Fanatic said:
They send you what they have in stock at the moment. The longer a phone has been out the more likely you are to get a refurbished one.
The insurance company can't track it or do anything with it, you can do what you want with it and T-mobile won't care.
I advise reporting it lost, if you say it's stolen you have to submit to them a police report.
Good luck, let us know your results.
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Thank you. Helpful information. Have you personally reported lost phone before?

T-Fanatic said:
They send you what they have in stock at the moment. The longer a phone has been out the more likely you are to get a refurbished one.
The insurance company can't track it or do anything with it, you can do what you want with it and T-mobile won't care.
I advise reporting it lost, if you say it's stolen you have to submit to them a police report.
Good luck, let us know your results.
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I'm not sure but I'd be surprised if T-Mobile didn't blacklist lost /stolen phones.
Sent from my HTC Glacier using XDA App

Jaskwith said:
Thank you. Helpful information. Have you personally reported lost phone before?
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I have not personally, but I worked at T-mobile up until a couple of weeks ago.
Your insurance isn't through t-mobile, so they don't care if you now have another one all of the sudden. Your insurance will only allow two phone replacements in a year because they can't actually blacklist or stop the phones.

T-Fanatic said:
I have not personally, but I worked at T-mobile up until a couple of weeks ago.
Your insurance isn't through t-mobile, so they don't care if you now have another one all of the sudden. Your insurance will only allow two phone replacements in a year because they can't actually blacklist or stop the phones.
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Wrong! The phones can be blacklisted. Honestly if you do find its best to report it BC if you start using that old one or sell it then asurion can and will prosecute for insurance fraud.

sk337sk337 said:
Wrong! The phones can be blacklisted. Honestly if you do find its best to report it BC if you start using that old one or sell it then asurion can and will prosecute for insurance fraud.
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I just have a question, cause I'd like people to be clear about what they're saying.
How would Ausrion even know if you sold it?
I mean, I could understand you finding the phone and using it again..cause maybe that could be tracked. (Maybe.)
But what could be done about selling it? That makes no sense.
Unless you try to sell it by posting "Selling my supposedly lost phone" on the TMobile forums.

nguyendqh said:
I just have a question, cause I'd like people to be clear about what they're saying.
How would Ausrion even know if you sold it?
I mean, I could understand you finding the phone and using it again..cause maybe that could be tracked. (Maybe.)
But what could be done about selling it? That makes no sense.
Unless you try to sell it by posting "Selling my supposedly lost phone" on the TMobile forums.
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I am not sure what they actually do, but in theory it's pretty easy.
You claim the phone is lost
TMobile blacklists the phone's IMEI
Someone tries to register the phone on the TMobile network
TMobile and/or Asurion go after the account holder for the associated SIM
They show they bought it from you
No profit

chrisjs81 said:
I am not sure what they actually do, but in theory it's pretty easy.
You claim the phone is lost
TMobile blacklists the phone's IMEI
Someone tries to register the phone on the TMobile network
TMobile and/or Asurion go after the account holder for the associated SIM
They show they bought it from you
No profit
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The phone can be unlocked to use on any provider.
So...wouldn't selling it as an unlocked phone give you a better chance?
And you could sell it to a friend and have them say they bought it from off the internet or at a pawn shop or anything.
I just don't think it's that precise. (Who knows maybe it is.)
Anyway. I'm not trying to prove there's ways around it. I just wanted to understand the statement better.
And is blacklisting a phone's IMEI a new thing? Cause I've had phones stolen in the past that ended being in use by other people. Nothing ever happened there. (And I know that because I found out who stole the phone.)
*Just curious by the way, not trying to start a heated conversation or anything.
Thank for the info!

The insurance companies are NOT as dumb as you think they are. Insurance fraud is a booming business and companies are always looking to minimize their losses against fraud.
I know this because one of my specialty fields includes loss prevention and fraud. They can and will blacklist your IMEI number and despite your noble efforts to sell to a friend who magically ends up buying that very same phone off craigslist [unbeknownst to you ] will get you in trouble.
Do the smart thing and heed the advice given here by people who know. Don't try to fool businesses or people who have been around the block way longer than your ingenious plan of trying to net an extra phone.
You're better off slipping in the Taco Bell parking lot and claiming an injury.

CBConsultation said:
The insurance companies are NOT as dumb as you think they are. Insurance fraud is a booming business and companies are always looking to minimize their losses against fraud.
I know this because one of my specialty fields includes loss prevention and fraud. They can and will blacklist your IMEI number and despite your noble efforts to sell to a friend who magically ends up buying that very same phone off craigslist [unbeknownst to you ] will get you in trouble.
Do the smart thing and heed the advice given here by people who know. Don't try to fool businesses or people who have been around the block way longer than your ingenious plan of trying to net an extra phone.
You're better off slipping in the Taco Bell parking lot and claiming an injury.
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Think I could get some more detail about slipping in the parking lot of Taco Bell?

Asurion watches your account and tracks people down if they see someone you talk/text has the imei of your "lost" phone. Trust me don't lie to insurance companies

But if you sell it on Cl and report it lost at a bar...? What can they prove?
sk337sk337 said:
Asurion watches your account and tracks people down if they see someone you talk/text has the imei of your "lost" phone. Trust me don't lie to insurance companies
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Sent from my MT4G running Gingerbread

So they actually blacklist imei numbers?
Sent from my MT4G running Gingerbread

Jaskwith said:
So they actually blacklist imei numbers?
Sent from my MT4G running Gingerbread
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Yes they do.
Sent over HSPA+ using XDA app.

Jaskwith said:
So they actually blacklist imei numbers?
Sent from my MT4G running Gingerbread
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I also noticed your sig says your MT4G is running Gingerbread. Wanna explain?
Sent over HSPA+ using XDA app.

Well its cm7... basically gingerbread.
CBConsultation said:
I also noticed your sig says your MT4G is running Gingerbread. Wanna explain?
Sent over HSPA+ using XDA app.
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Sent from my MT4G running Gingerbread

Better not do that. Just don't lie to insurance companies

I'm not advocating fraud, but last time I checked the two big US GSM providers (AT&T and T-Mobile) don't utilize an IMEI blacklist. I checked because I had a phone stolen from me and I asked T-Mobile to blacklist the IMEI and they told me that they can't (or won't) do that. They said the best they could do was deactivate the SIM card to prevent the thief from running up my bill. After doing some digging, I discovered reports of many AT&T customers with the same experience.

moto211 said:
I'm not advocating fraud, but last time I checked the two big US GSM providers (AT&T and T-Mobile) don't utilize an IMEI blacklist. I checked because I had a phone stolen from me and I asked T-Mobile to blacklist the IMEI and they told me that they can't (or won't) do that. They said the best they could do was deactivate the SIM card to prevent the thief from running up my bill. After doing some digging, I discovered reports of many AT&T customers with the same experience.
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that is absolutely true. USA gsm carriers have 0 interest in blacklisting for obvious reasons = more money in their pocket. You get to buy a new phone for more money and whoever steals/find the phone gets to pay the company even more money.
I have no idea what insurance companies will do, though, but I've reported a lost phone, which I'm sure someone is still using, got a replacement and never heard word of it being tracked down or something.
Best advice I have is call assurion and ask if, in case your phone gets lost, if they'll do anything to retrieve it. My guess would be a resounding NO unless you have a police report, a subpoena and a lot of time to waste on this.

How do I trace a stolen phone by IMEI, and how to catch a thief

I sold a phone on Ebay to somebody in Cyprus.
The buyer claims he never received it and filed a claim, I lost 300 bucks and a mint HD2.
I found out the buyer now sold a similar phone on Ebay too, approx 3 or 4 weeks after I shipped mine. I was able to get my IMEI number from T-Mobile (very helpful, I was impressed).
Can I find out where my phone is ?
Buyer ID was " closedosier " now he changed to "gericy"
IMEI 357779030232175

Kinda sounds like they pulled a fast one on you and actually got the phone then sold it but told you they did not get the phone. Could T-Mobile not track it with the IMEI? I wish I knew of a definite way for you to track it via the IMEI. I did find this on Google though, here is the whole list Google pulled up. best of luck man.

Did you tell tmo to block the imei too while you were on with them? That's about all you can do, since its involving separate countries.the main prob with that is most countries have their own blacklists, so it may not do anything, but with a hint of luck the buyer gets it blocked and complains. You don't get it back but at least the seller loses out and gets a dodgy seller review.
Just gonna have to claim on your postal insurance, (please tell me you sent it "signed for",, if not,, well,, no comment)

TMobile cannot block it since it is not their phone anymore, I already asked, I have to file a Police Report.
I mailed it Priority with tracking, but it stops at when it leaves the USA, no tracking to Cyprus. Insurance was declined since USPS does not publicize well they don't have insurance for some countries, and guess what....Cyprus is one of them.
If the guy that bought the phone from by buyer/thief has actually my phone, I feel sorry for him too, he'll get a surprise very soon since the IMEI will be reported as stolen, and he'll get scammed.

Blimey, I think I'd go into the theft business too,, no proof of delivery?? Its a wonder anyone sends anything there at all!
All hail the British post office!

samsamuel said:
Blimey, I think I'd go into the theft business too,, no proof of delivery?? Its a wonder anyone sends anything there at all!
All hail the British post office!
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Yeah it sounds like the person that bought/stole the HD2 knew of the no tracking and knew they could get away with it. That sucks that a world wide company like USPS can not do anything else for you. I think you should press the matter with USPS myself.

T-Macgnolia said:
I think you should press the matter with USPS myself.
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definitely....

USPS cannot do anything since there is no tracking and no insurance, I already went this route.
My only alternative, now that I have an IMEI is to file a theft report with the police dept. here then I can open a case with FBI and IC3 which are federal agencies working on international frauds.
I won't see my money back, but at least the phone will be listed as stolen, IMEI on blacklist, and will never be able to be registered.
I just feel sorry for whoever bought the phone from my buyer/thief

I won't see my money back, but at least the phone will be listed as stolen, IMEI on blacklist, and will never be able to be registered.
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Shame those blacklists aren't global, if it goes outside of Europe/us it will probably work. Most stolen phones end up in Africa or the middle/far east where they couldn't care less.
As for the new buyer, did you email him to let him know to check the imei? (I already pointed him in the direction of this thread, fingers crossed it will black list and he'll complain about the seller.)

Next time be sure to inform the buyer that there is no insurance offered and no refunds. I've sold an hd2 to a similar place where insurance wasn't offered and made sure to tell him this.
It's not your fault if it gets lost in the mail. You sent it.
Also, if they didn't like it. You could have easily sold it to someone else.
Sent from my HD2 using XDA app

I found out the new Ebay ID for the guy is gericy
Beware of this person.
Apparently this guy does not know what the law is. Guess what, after I posted this thread on XDA he contacted me begging to remove, and claimed the fact that he "forgot" the claim, and he was "away" for a while.
He doesn't understand he broke the law and he should be punished. Try to rob a bank then when the cops find you return the money and say I'm sorry, you still go to jail. This is exactly what he did.
He refunded the money to me after making him reverse the neg feedback he left on Ebay, but then I found out he uses different IDs, probably to avoid consequences.
To all out there be careful if you buy anything from gericy

Cool, result!

samsamuel said:
Cool, result!
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Amen brother !! Don't underestimate the power of XDA !!!! It can catch thieves too.

Hah yea, shame it couldn't catch my burglar who took my xdaIIi and plasma telly. (tho it did get blocked so I assume it got thrown.)

AWESOME MAN!!!!
Glade you got your money back and keep pressing the issue. Dude should have to pay the consequences of his actions. Never under estimate the power of being persistence and the power of the internet.

Not sure you can do much other than what you already plan to do.
Also, I am not sure why would you risk sending your phone outside of US without the proof of delivery - $300 is $300 ... lot of money if you ask me...
Anyhow, best of luck and next time DO NOT SELL IT INTERNATIONALLY!

No sim card being detected

I tried changing the sim card in my nexus s and then then when I tried putting it back in it said no sim card tried few different sim cards still the same problem.
What's going on is the sim card slot faulty you think?
Sent from my Desire HD using XDA App

Are the sim cards old ones? Was it working before? Check your sim card tray for any missing pins.

The cards are new and worked fine yesterday.
Not sure if any pins are missing.
Shall I give it in for repair got warranty
Sent from my Desire HD using XDA App

after getting OTA 2.3.4 my sim can't be detected!!!
I try to take it off and put again and nothing...
It was working on 2.3.3
Any ideas?
no custom rom, no root, full stock

I have given my phone for repair after having a look at it the woman said one of the pins for the sim card are bent.
She said it may not be covered by the warranty as it looks like you tried to force the sim card in. I said I didn't then she said she will have the engineer take a look at it and if he can't fix it on site they have to send it off.
When I got the phone on contract it came with a micro sim and an adapter to use it which is very tight and fiddly to get in so I think that's why this happened.
So I phoned my network provider and talk them to send me a full standard size sim card which they will charge me £3.75 for...
Has anyone had any dealings with the carphone warehouse in the uk?
Sent from my Desire HD using XDA App

Vakas said:
Has anyone had any dealings with the carphone warehouse in the uk?
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yes, me, and gotta say, my local store is really on the ball. though, you need to know your consumer rights with them because they will try it on, and not offer what is rightfully yours - as it costs them money. i had to argue a point to get what was legally mine when dealing with a cpw call centre, so don't hold back. (if you have any experience of dealing with latin companies who tend to do exactly the same, then you'll know what i mean!)
ymmv from store to store, so try a different store if you can, ask for the geek squad - who are usually real geeks and speak your language - and then explain what's going on.
calmly state your point. point out you used reasonable care and didn't force anything in like they claim, show them the adapter thing and get them to do it. is it in a case? no scratches etc to strengthen your argument. if they refuse a repair under guarantee (when it sounds like this doesn't fall outside of reasonable use so they are obliged to - under uk law, legal duty falls on the store for guarantee repairs) then explain you're not happy and ask to speak to the highest person in-store - if you're young, unfortunately it may be best to take an elder with you here - take that persons name, time, etc, and record them if you can (audio will be fine) no, you don't need permission for this, and don't let on you are because they'll stfu. if they start rambling about shop policy, your consumer rights outweigh any shop policy they can dream up to justify their point. (their shop policy is not on clear public display at time of transaction, so matter not)
calmly explain what's happened, how it came to be, and what this in-store person has said, and that you're not happy with their decision etc etc. you're a good honest person blah blah. prompt them for answers about how to resolve the situation and let them talk. there's a clear line between mistreating a £400 phone, and using it with reasonable care. ask them if they think the phone looks like it was mistreated.
if they refuse to send it off under guarantee (when they have a duty to), ask why, and either call samsung / whoever is responsible for the support for the ns and explain the store is refusing, and / or, seek a small claims court case (as final choice though as this costs about £35) for any costs involved wit hsending it back manually + cost of the filing (hence the recording to strengthen your case).
i have heard a lot of bad stuff about them too, but they're real people so treat them like it, they're just working to a tight set of guidelines by their big boss (which most of the decisions i'd probably make myself tbh).

alexcinci said:
after getting OTA 2.3.4 my sim can't be detected!!!
I try to take it off and put again and nothing...
It was working on 2.3.3
Any ideas?
no custom rom, no root, full stock
Click to expand...
Click to collapse
I manage to fix it. It happened a strange coincidence that my sim went dead just after the OTA reboot... GOt another sim and was all right...

MarkusPO said:
yes, me, and gotta say, my local store is really on the ball. though, you need to know your consumer rights with them because they will try it on, and not offer what is rightfully yours - as it costs them money. i had to argue a point to get what was legally mine when dealing with a cpw call centre, so don't hold back. (if you have any experience of dealing with latin companies who tend to do exactly the same, then you'll know what i mean!)
ymmv from store to store, so try a different store if you can, ask for the geek squad - who are usually real geeks and speak your language - and then explain what's going on.
calmly state your point. point out you used reasonable care and didn't force anything in like they claim, show them the adapter thing and get them to do it. is it in a case? no scratches etc to strengthen your argument. if they refuse a repair under guarantee (when it sounds like this doesn't fall outside of reasonable use so they are obliged to - under uk law, legal duty falls on the store for guarantee repairs) then explain you're not happy and ask to speak to the highest person in-store - if you're young, unfortunately it may be best to take an elder with you here - take that persons name, time, etc, and record them if you can (audio will be fine) no, you don't need permission for this, and don't let on you are because they'll stfu. if they start rambling about shop policy, your consumer rights outweigh any shop policy they can dream up to justify their point. (their shop policy is not on clear public display at time of transaction, so matter not)
calmly explain what's happened, how it came to be, and what this in-store person has said, and that you're not happy with their decision etc etc. you're a good honest person blah blah. prompt them for answers about how to resolve the situation and let them talk. there's a clear line between mistreating a £400 phone, and using it with reasonable care. ask them if they think the phone looks like it was mistreated.
if they refuse to send it off under guarantee (when they have a duty to), ask why, and either call samsung / whoever is responsible for the support for the ns and explain the store is refusing, and / or, seek a small claims court case (as final choice though as this costs about £35) for any costs involved wit hsending it back manually + cost of the filing (hence the recording to strengthen your case).
i have heard a lot of bad stuff about them too, but they're real people so treat them like it, they're just working to a tight set of guidelines by their big boss (which most of the decisions i'd probably make myself tbh).
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Thanks so much your info was very helpful.
The adapter is not in a case its just a flimsy piece of plastic shaped like a sim card with a hole in the middle where you you just plad your sim and insert in in your phone. It does not lock tin sim into place you have to hold the sim with one game and try and get it into the phone carefully.
Iforgot to mention before I did have a phone repaired from carphone warehouse before and it took 3 attempts for them to fix it.
Would you think this will be covered by the warranty?
Sent from my Desire HD using XDA App

Vakas said:
Would you think this will be covered by the warranty?
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i don't make that decision.

MarkusPO said:
i don't make that decision.
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But do you think it should be covered what do you think or you not sure
Sent from my Desire HD using XDA App

Hopefully will find out tomorrow I hope they do repair it...
Sent from my Desire HD using XDA App

Got an update today, they have ordered the part they need to repair my phone once they get the part they will repair it...
Sent from my Desire HD using XDA App

Got my phone back today all is fixed...
Sent from my Nexus S using XDA App

[Q] Sending in for a repair with KNOX tripped?

Currently I'm in a horrible situation. I bought a new Galaxy S5 off Swappa. Upon receiving it, I believed everything was fine, so I went ahead and rooted it and installed TWRP which trips the KNOX counter. When I began to call people on it, they all reported that they heard their voices echoing back to them. After days of trying to fix this issue, I gave up and decided I'd ask the seller for a refund. The seller refused me the refund but did offer to help out with sending it to Samsung for a repair. Turns out Samsung doesn't repair devices with KNOX tripped (I've been away from Samsung for a while, so this KNOX stuff was all new to me). I called T-Mobile to ask if they would honor an exchange (it's a G900T) but since I don't have service and can't confirm anything about the phone since I'm not the original buyer, they won't allow it. So it's looking like my only option is to send the device to Samsung and hope that they repair it despite KNOX being tripped. Does anyone have any experience with sending a device with KNOX tripped in for repair?

Are you using a CM/AOSP rom? Because they got a bug that causes the other person the hear them self, try to install a tw rom and check if they still hear echoing

I'm not at all comvinced that you really troubleshot the audio issue as well as you could. But as you say that you've given up.. Samsung is highly unlikely to do what you want. They routinely return Knox 0x1 phones as "unrepairable".
If you lived in the EU, you could cite consumer protection laws that are stronger and likely get them to conceed in your favour. Not so in North America. Your real recourse in NA is to pursue a claim through your carrier. Your active carrier, that is.
You can appreciate TMB's reluctance to take a hit on a non-customer's warranty claim. As much as you wish they would, why should they? Had you been the original purchaser, TMobile would probably process it, after some argument. But do it nontheless. But you are neither the original purchaser, nor an active customer it seems. So no.
Make a claim with Swappa if they have a mechanism in place for that. Or through Paypal, if you paid that way. Otherwise get your bank to do a chargeback on your credit card.
Or go back and look at the audio issue again. Which can almost certainly be remedied if you look into it harder.
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julllleee said:
Are you using a CM/AOSP rom? Because they got a bug that causes the other person the hear them self, try to install a tw rom and check if they still hear echoing
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Currently I'm on stock everything and still experiencing the issue.

fffft said:
I'm not at all comvinced that you really troubleshot the audio issue as well as you could. But as you say that you've given up.. Samsung is highly unlikely to do what you want. They routinely return Knox 0x1 phones as "unrepairable".
If you lived in the EU, you could cite consumer protection laws that are stronger and likely get them to conceed in your favour. Not so in North America. Your real recourse in NA is to pursue a claim through your carrier. Your active carrier, that is.
You can appreciate TMB's reluctance to take a hit on a non-customer's warranty claim. As much as you wish they would, why should they? Had you been the original purchaser, TMobile would probably process it, after some argument. But do it nontheless. But you are neither the original purchaser, nor an active customer it seems. So no.
Make a claim with Swappa if they have a mechanism in place for that. Or through Paypal, if you paid that way. Otherwise get your bank to do a chargeback on your credit card.
Or go back and look at the audio issue again. Which can almost certainly be remedied if you look into it harder.
.
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Yep. I live in the US, so I can't cite consumer protection laws.
And, yeah, I'm not mad at T-Mobile for not exchanging the device. I honestly didn't expect them to, but it was worth a try.
I might make a claim with Swappa, but they don't seem to get involved with cases like these that often. PayPal would be the best bet, but the seller's return policy was something along the lines of "Returns are only accepted if the device is DOA."
And, ideally, I'd love to just fix the audio issue but I don't know what else I can do. I really like this phone and if it a hardware fault I'd like to get another, working, Galaxy S5 very soon. Do you have any recommendations on how to fix it? I've searched everywhere and I've seen a few people on a Verizon forum who reported the same issue but none of them listed a fix. They all just returned their devices.

jtc276 said:
ideally, I'd love to just fix the audio issue but I don't know what else I can do.
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I don't recall you telling us in detail what the problem was. Or how you tried to fix it, in detail.
This type of problem is seldom hardware. It usually resolves to codec /silence supression /echo suppression /VoLTE, etc settings. Or to changing a modem or similar. Start a new thread with an impressive amount of detail so that we have real details to work with and someone will try to help you.
.

fffft said:
I don't recall you telling us in detail what the problem was. Or how you tried to fix it, in detail.
This type of problem is seldom hardware. It usually resolves to codec /silence supression /echo suppression /VoLTE, etc settings. Or to changing a modem or similar. Start a new thread with an impressive amount of detail so that we have real details to work with and someone will try to help you.
.
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Click to collapse
I have a thread in the T-Mobile forums but haven't got much help. Would it be redundant to create a thread here, also? If so, here's exactly what I've been experiencing and all the details:
Device: Galaxy S5 G900T (T-Mobile variant). Unlocked for use on AT&T.
Problem: Callers reporting their own voice echoing back to them when speaking to me. They also describe me as sounding like I'm "in a tunnel" and report a good bit of feedback.
Steps taken to resolve the issue (none have worked): Factory resetting the device, swapping SIMs, troubleshooting with AT&T, troubleshooting with Samsung.

jtc276 said:
Device: Galaxy S5 G900T (T-Mobile variant). Unlocked for use on AT&T.
Problem: Callers reporting their own voice echoing back to them when speaking to me. They also describe me as sounding like I'm "in a tunnel" and report a good bit of feedback.
Steps taken to resolve the issue (none have worked): Factory resetting the device, swapping SIMs, troubleshooting with AT&T, troubleshooting with Samsung.
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Click to collapse
I'm sorry but I fail to see where the detailed descriptions are? We have some quite knowledgable and experienced people in this forum. But they cannot see your phone and are not psychic. If you really want a good shot at solving a difficult issue, you should be striving to provide exhaustive detail. Not the minimum summary that you think you can get away with.
Where are the details of this part, for instance?
troubleshooting with AT&T, troubleshooting with Samsung.
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Don't you think that those details would be helpful, if not crucial?
How about a detailed description of the problem, if and how it varies, any patterns in when it occurs? How about your firmware version? Does it occur on local, long distance calls or when? What keywords did you search with, links to any related posts, screenshots of your system settings, a logcat would be great. Strong signal areas.. fringe areas? Relevant settings? What apps are installed on your phone and anything else that might possibly be relevant.
A detailed description, not a terse summary. Trying to troubleshoot in an information vacuum is not an effective way to track down a problem.
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fffft said:
I'm sorry but I fail to see where the detailed descriptions are? We have some quite knowledgable and experienced people in this forum. But they cannot see your phone and are not psychic. If you really want a good shot at solving a difficult issue, you should be striving to provide exhaustive detail. Not the minimum summary that you think you can get away with.
Where are the details of this part, for instance?
Don't you think that those details would be helpful, if not crucial?
How about a detailed description of the problem, if and how it varies, any patterns in when it occurs? How about your firmware version? Does it occur on local, long distance calls or when? What keywords did you search with, links to any related posts, screenshots of your system settings, a logcat would be great. Strong signal areas.. fringe areas? Relevant settings? What apps are installed on your phone and anything else that might possibly be relevant.
A detailed description, not a terse summary. Trying to troubleshoot in an information vacuum is not an effective way to diagnose anything.
.
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Click to collapse
Ok. I'll create a new thread and be more...thorough.

fffft said:
I'm not at all comvinced that you really troubleshot the audio issue as well as you could. But as you say that you've given up.. Samsung is highly unlikely to do what you want. They routinely return Knox 0x1 phones as "unrepairable".
If you lived in the EU, you could cite consumer protection laws that are stronger and likely get them to conceed in your favour. Not so in North America. Your real recourse in NA is to pursue a claim through your carrier. Your active carrier, that is.
You can appreciate TMB's reluctance to take a hit on a non-customer's warranty claim. As much as you wish they would, why should they? Had you been the original purchaser, TMobile would probably process it, after some argument. But do it nontheless. But you are neither the original purchaser, nor an active customer it seems. So no.
Make a claim with Swappa if they have a mechanism in place for that. Or through Paypal, if you paid that way. Otherwise get your bank to do a chargeback on your credit card.
Or go back and look at the audio issue again. Which can almost certainly be remedied if you look into it harder.
.
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Click to collapse
You mentioned filing a claim with my actual carrier. What, if anything, could they really do for me if it isn't a phone I bought from them?

jtc276 said:
You mentioned filing a claim with my actual carrier. What, if anything, could they really do for me if it isn't a phone I bought from them?
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I didn't actually. I was pointing out that you were not a customer of the carrier where you were hoping to make a claim.
I don't know why you didn't tell us who your actual carrier is. We can't help you e=nearly as much when crucial information like that is witheld.
Still, find out what your carrier can offer. Some carriers may buy your handset (irrespective of condition) to capture you as a new customer. Or pay out the early termination fees feom your old carrier, which for a subsidized handser may amount to the same thing. Some have generous insurance plans that can even be purchased for existing phones that you own.
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fffft said:
I didn't actually. I was pointing out that you were not a customer of the carrier where you were hoping to make a claim.
I don't know why you didn't tell us who your actual carrier is. We can't help you e=nearly as much when crucial information like that is witheld.
Still, find out what your carrier can offer. Some carriers may buy your handset (irrespective of condition) to capture you as a new customer. Or pay out the early termination fees feom your old carrier, which for a subsidized handser may amount to the same thing. Some have generous insurance plans that can even be purchased for existing phones that you own.
.
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Yeah, I definitely have mentioned who my carrier is in this thread and my other thread.

jtc276 said:
Yeah, I definitely have mentioned who my carrier is in this thread and my other thread.
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Why you'd assume that we are also reading your other threads.. is a mystery.
As is where you clearly identified your carrier in this thread. You made references to TMB, ATT and Verizon here. So we are left to guess if it is one of those or yet another carrier.
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fffft said:
Uh huh. You made references to TMB, ATT and Verizon here. But I don't see where you name one of them or someone else as your carrier in this thread.
And why you'd assume that we are also reading your other threads.. is a mystery.
.
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"Device: Galaxy S5 G900T (T-Mobile variant). Unlocked for use on AT&T."
I'm assuming that's not direct enough?

jtc276 said:
"Device: Galaxy S5 G900T (T-Mobile variant). Unlocked for use on AT&T."
I'm assuming that's not direct enough?
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From what i`ve read most carriers don`t care too much about root and tripped KNOX flags, this doesn`t mean this applies in all cases though.

gee2012 said:
From what i`ve read most carriers don`t care too much about root and tripped KNOX flags, this doesn`t mean this applies in all cases though.
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I've also read that they don't care too much about it, but I don't think I can send it to one. I called T-Mobile and since I don't use their service and am not the original owner of the phone, they can't do anything for me.

jtc276 said:
I've also read that they don't care too much about it, but I don't think I can send it to one. I called T-Mobile and since I don't use their service and am not the original owner of the phone, they can't do anything for me.
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Can`t you make an arrangement with the original owner that he sends it in for repair and sends the device back to you? Just a thought ... Make sure this is well documented between the two of you so you neither one will be cheated.

gee2012 said:
Can`t you make an arrangement with the original owner that he sends it in for repair and sends the device back to you? Just a thought ... Make sure this is well documented between the two of you so you neither one will be cheated.
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He won't do a refund but he has helped me out in contacting Samsung. Not sure if that will actually do anything, though. I'm going to go ahead and send the device out today. I've run out of options.

jtc276 said:
He won't do a refund but he has helped me out in contacting Samsung. Not sure if that will actually do anything, though. I'm going to go ahead and send the device out today. I've run out of options.
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Well good luck mate