Two quick questions about the insurance terms an conditions.
1. If you report it stolen or lost or whatever, do they send you a brand new phone after you pay the deductible or is it a refurbbed one?
2. If report it lost and order a new one, and you find the lost one(or you never actually lost it) do they deactivate the original one somehow?..or track it somehow?....or do they just accept your deductible and let you do whatever you want with them?
They send you what they have in stock at the moment. The longer a phone has been out the more likely you are to get a refurbished one.
The insurance company can't track it or do anything with it, you can do what you want with it and T-mobile won't care.
I advise reporting it lost, if you say it's stolen you have to submit to them a police report.
Good luck, let us know your results.
T-Fanatic said:
They send you what they have in stock at the moment. The longer a phone has been out the more likely you are to get a refurbished one.
The insurance company can't track it or do anything with it, you can do what you want with it and T-mobile won't care.
I advise reporting it lost, if you say it's stolen you have to submit to them a police report.
Good luck, let us know your results.
Click to expand...
Click to collapse
Thank you. Helpful information. Have you personally reported lost phone before?
T-Fanatic said:
They send you what they have in stock at the moment. The longer a phone has been out the more likely you are to get a refurbished one.
The insurance company can't track it or do anything with it, you can do what you want with it and T-mobile won't care.
I advise reporting it lost, if you say it's stolen you have to submit to them a police report.
Good luck, let us know your results.
Click to expand...
Click to collapse
I'm not sure but I'd be surprised if T-Mobile didn't blacklist lost /stolen phones.
Sent from my HTC Glacier using XDA App
Jaskwith said:
Thank you. Helpful information. Have you personally reported lost phone before?
Click to expand...
Click to collapse
I have not personally, but I worked at T-mobile up until a couple of weeks ago.
Your insurance isn't through t-mobile, so they don't care if you now have another one all of the sudden. Your insurance will only allow two phone replacements in a year because they can't actually blacklist or stop the phones.
T-Fanatic said:
I have not personally, but I worked at T-mobile up until a couple of weeks ago.
Your insurance isn't through t-mobile, so they don't care if you now have another one all of the sudden. Your insurance will only allow two phone replacements in a year because they can't actually blacklist or stop the phones.
Click to expand...
Click to collapse
Wrong! The phones can be blacklisted. Honestly if you do find its best to report it BC if you start using that old one or sell it then asurion can and will prosecute for insurance fraud.
sk337sk337 said:
Wrong! The phones can be blacklisted. Honestly if you do find its best to report it BC if you start using that old one or sell it then asurion can and will prosecute for insurance fraud.
Click to expand...
Click to collapse
I just have a question, cause I'd like people to be clear about what they're saying.
How would Ausrion even know if you sold it?
I mean, I could understand you finding the phone and using it again..cause maybe that could be tracked. (Maybe.)
But what could be done about selling it? That makes no sense.
Unless you try to sell it by posting "Selling my supposedly lost phone" on the TMobile forums.
nguyendqh said:
I just have a question, cause I'd like people to be clear about what they're saying.
How would Ausrion even know if you sold it?
I mean, I could understand you finding the phone and using it again..cause maybe that could be tracked. (Maybe.)
But what could be done about selling it? That makes no sense.
Unless you try to sell it by posting "Selling my supposedly lost phone" on the TMobile forums.
Click to expand...
Click to collapse
I am not sure what they actually do, but in theory it's pretty easy.
You claim the phone is lost
TMobile blacklists the phone's IMEI
Someone tries to register the phone on the TMobile network
TMobile and/or Asurion go after the account holder for the associated SIM
They show they bought it from you
No profit
chrisjs81 said:
I am not sure what they actually do, but in theory it's pretty easy.
You claim the phone is lost
TMobile blacklists the phone's IMEI
Someone tries to register the phone on the TMobile network
TMobile and/or Asurion go after the account holder for the associated SIM
They show they bought it from you
No profit
Click to expand...
Click to collapse
The phone can be unlocked to use on any provider.
So...wouldn't selling it as an unlocked phone give you a better chance?
And you could sell it to a friend and have them say they bought it from off the internet or at a pawn shop or anything.
I just don't think it's that precise. (Who knows maybe it is.)
Anyway. I'm not trying to prove there's ways around it. I just wanted to understand the statement better.
And is blacklisting a phone's IMEI a new thing? Cause I've had phones stolen in the past that ended being in use by other people. Nothing ever happened there. (And I know that because I found out who stole the phone.)
*Just curious by the way, not trying to start a heated conversation or anything.
Thank for the info!
The insurance companies are NOT as dumb as you think they are. Insurance fraud is a booming business and companies are always looking to minimize their losses against fraud.
I know this because one of my specialty fields includes loss prevention and fraud. They can and will blacklist your IMEI number and despite your noble efforts to sell to a friend who magically ends up buying that very same phone off craigslist [unbeknownst to you ] will get you in trouble.
Do the smart thing and heed the advice given here by people who know. Don't try to fool businesses or people who have been around the block way longer than your ingenious plan of trying to net an extra phone.
You're better off slipping in the Taco Bell parking lot and claiming an injury.
CBConsultation said:
The insurance companies are NOT as dumb as you think they are. Insurance fraud is a booming business and companies are always looking to minimize their losses against fraud.
I know this because one of my specialty fields includes loss prevention and fraud. They can and will blacklist your IMEI number and despite your noble efforts to sell to a friend who magically ends up buying that very same phone off craigslist [unbeknownst to you ] will get you in trouble.
Do the smart thing and heed the advice given here by people who know. Don't try to fool businesses or people who have been around the block way longer than your ingenious plan of trying to net an extra phone.
You're better off slipping in the Taco Bell parking lot and claiming an injury.
Click to expand...
Click to collapse
Think I could get some more detail about slipping in the parking lot of Taco Bell?
Asurion watches your account and tracks people down if they see someone you talk/text has the imei of your "lost" phone. Trust me don't lie to insurance companies
But if you sell it on Cl and report it lost at a bar...? What can they prove?
sk337sk337 said:
Asurion watches your account and tracks people down if they see someone you talk/text has the imei of your "lost" phone. Trust me don't lie to insurance companies
Click to expand...
Click to collapse
Sent from my MT4G running Gingerbread
So they actually blacklist imei numbers?
Sent from my MT4G running Gingerbread
Jaskwith said:
So they actually blacklist imei numbers?
Sent from my MT4G running Gingerbread
Click to expand...
Click to collapse
Yes they do.
Sent over HSPA+ using XDA app.
Jaskwith said:
So they actually blacklist imei numbers?
Sent from my MT4G running Gingerbread
Click to expand...
Click to collapse
I also noticed your sig says your MT4G is running Gingerbread. Wanna explain?
Sent over HSPA+ using XDA app.
Well its cm7... basically gingerbread.
CBConsultation said:
I also noticed your sig says your MT4G is running Gingerbread. Wanna explain?
Sent over HSPA+ using XDA app.
Click to expand...
Click to collapse
Sent from my MT4G running Gingerbread
Better not do that. Just don't lie to insurance companies
I'm not advocating fraud, but last time I checked the two big US GSM providers (AT&T and T-Mobile) don't utilize an IMEI blacklist. I checked because I had a phone stolen from me and I asked T-Mobile to blacklist the IMEI and they told me that they can't (or won't) do that. They said the best they could do was deactivate the SIM card to prevent the thief from running up my bill. After doing some digging, I discovered reports of many AT&T customers with the same experience.
moto211 said:
I'm not advocating fraud, but last time I checked the two big US GSM providers (AT&T and T-Mobile) don't utilize an IMEI blacklist. I checked because I had a phone stolen from me and I asked T-Mobile to blacklist the IMEI and they told me that they can't (or won't) do that. They said the best they could do was deactivate the SIM card to prevent the thief from running up my bill. After doing some digging, I discovered reports of many AT&T customers with the same experience.
Click to expand...
Click to collapse
that is absolutely true. USA gsm carriers have 0 interest in blacklisting for obvious reasons = more money in their pocket. You get to buy a new phone for more money and whoever steals/find the phone gets to pay the company even more money.
I have no idea what insurance companies will do, though, but I've reported a lost phone, which I'm sure someone is still using, got a replacement and never heard word of it being tracked down or something.
Best advice I have is call assurion and ask if, in case your phone gets lost, if they'll do anything to retrieve it. My guess would be a resounding NO unless you have a police report, a subpoena and a lot of time to waste on this.
Related
So I found a person on Craigslist who had a Droid 2 for sale, good deal. So I met up with him, checked out the phone, everything looked good. I called Verizon before making the exchange for the phone and verified the ESN was clear. I get home and try to activate the phone and can't. I called Verizon back and this time I'm being told the phone is still allocated to an account but not active, probably someone who didn't pay a bill would be my guess. It's still early and I haven't tried contacting the person I purchased it from, but providing that falls through what are my options? Or are there any?
I've had verizon for almost 12 years now, can't say I've had the best experience but this just takes the prize. First guy says yes, second person says no, I'm probably out money. ><
Be careful. It could either be stolen or his and he could be filing a claim that the phone was stolen so document everything from the transaction to ensure you don't end up in the wrong. I'm not sure if anything can be done if you have a linked but not active ESN.
Sent from my DROID2 using XDA App
newk8600 said:
Be careful. It could either be stolen or his and he could be filing a claim that the phone was stolen so document everything from the transaction to ensure you don't end up in the wrong. I'm not sure if anything can be done if you have a linked but not active ESN.
Sent from my DROID2 using XDA App
Click to expand...
Click to collapse
Yea I kinda figure that I'm out some cash and got a nifty paperweight now. I'm calling VZW to raise hell since one person told me it was clean, and the other told me the truth about it. Nothing will probably come of it, but at least I get to ***** at them for it. I did manage to get the guy I bought it from to tell me earlier today that it was on his wifes account and that she needed the money from getting rid of the phone to buy another and have it activated. Of course he hasn't returned any of my follow up calls asking when this is going to happen. Unfortunately this isn't someone I know, but do feel like giving him the ass beating of his lifetime.
Oh well, I should have tried to activate it myself on the spot so I guess you live you learn.
By the way, I've got this new thing called an Android Paperweight that runs OS 2.2 if you're interested in buying it let me know (j/k)
StirCwazy said:
Yea I kinda figure that I'm out some cash and got a nifty paperweight now. I'm calling VZW to raise hell since one person told me it was clean, and the other told me the truth about it. Nothing will probably come of it, but at least I get to ***** at them for it. I did manage to get the guy I bought it from to tell me earlier today that it was on his wifes account and that she needed the money from getting rid of the phone to buy another and have it activated. Of course he hasn't returned any of my follow up calls asking when this is going to happen. Unfortunately this isn't someone I know, but do feel like giving him the ass beating of his lifetime.
Oh well, I should have tried to activate it myself on the spot so I guess you live you learn.
By the way, I've got this new thing called an Android Paperweight that runs OS 2.2 if you're interested in buying it let me know (j/k)
Click to expand...
Click to collapse
Honestly, if it ends up being a bad ESN and you aren't ever able to activate it you could probably sell it to a developer to recuperate some of the cost. You probably wont get it all but I'm sure you could get a nice chunk back.
kwheel596 said:
Honestly, if it ends up being a bad ESN and you aren't ever able to activate it you could probably sell it to a developer to recuperate some of the cost. You probably wont get it all but I'm sure you could get a nice chunk back.
Click to expand...
Click to collapse
I wouldn't even know where to start, but good suggestion, thanks.
I called VZW a few minutes ago to complain and found out that the person I spoke with last night didn't log anything in our account indicating a call and regarding what. The person I spoke with earlier today did. I just wish everyone knew how to do their job properly to make sure everyone in my situation ends up with the best possible results, and not out some money that could be used elsewhere.
So if life I guess
How much does it take to buy the phone..... paper weight
rdking said:
How much does it take to buy the phone..... paper weight
Click to expand...
Click to collapse
At risk of being ridiculed over what I paid for the said item I'll take offers via PM For the time being I'm still holding out on the dream it will one day soon be functional.
put it on ebay you can still get a couple hundred bucks out of a droid 2 with a bad esn
Good luck man, I hope it will be activated soon!
Sent from my DROID2 using XDA App
First things first, never buy a CL phone unless you activate it on the SPOT. Regardless if the 'account is late on payment' or whatever that doesn't mean they can blacklist the phone from activating on the network.
If it is a insurance claim phone it can never be used and you are SOL, but if it's stolen I'd call Verizon again and have them contact whoever owns that phone to call you. You seem like an intelligent person, not some kid posting on here, and having VZW for 12 years confirms that. Do the right thing and contact the owner should it be stolen. Maybe work something out?
You could always use it with a different carrier or sell it to someone who wants to use it on a different carrier..
They flash over to cricket easily, probly to sprint or u.s. cellular also
Doesnt matter what the esn says in verizons system when going somewhere else
If you complain enough they will *SOMETIMES* allow you to swap it for a replacement with a clean ESN, though not always. You could also try going into a store and telling them you got ripped off and seeing if they have a carrier return laying that they might be willing to replace your bad one with, Verizon themselves doesn't care about blacklisted ESN's once they have them, they just simply remove it from the blacklist and sell it off
Streak 7 bad ESN
May be an stupid coment, but just by curiosity: when you change the ROM for some custom ROM , the STK7 is not by default unlocked?.
Mr. Cell Phone Unlocker
If you are willing to pay $75, I stumbled across this site that will do it.
Reputable company, but I make no guarantees of their effectiveness. Never tried it either.
Might be worth a shot
http://www.mrcellphoneunlocker.com/V2/products.php?product=Verizon_ESN
and i am wondering a few things..
i have heard of some shady craigslist people selling IMEI banned phones. If i get one by chance..is it possible to change IMEI? or am i screwed with a paperweight. I have seen some RIFF-box tools claim to be able to do it, but this is a pretty new phone so I am not sure if its supported.
Will T-Mobile work with a customer that accidentally came up on a banned phone? Does t-mobile actually ENFORCE the ban on the IMEI? I know of some people that had a supposed banned IMEI and it worked just fine.
Any information will be greatly appreciated!
Rather than potentially go through all of that, try calling T-Mobile when you meet the seller and verify with them if the phone is able to used without issue and hasn't been banned.
Also, talk of hacking and changing ESN/IMEIs are not allowed in the forums.
ricky05 said:
and i am wondering a few things..
i have heard of some shady craigslist people selling IMEI banned phones. If i get one by chance..is it possible to change IMEI? or am i screwed with a paperweight. I have seen some RIFF-box tools claim to be able to do it, but this is a pretty new phone so I am not sure if its supported.
Will T-Mobile work with a customer that accidentally came up on a banned phone? Does t-mobile actually ENFORCE the ban on the IMEI? I know of some people that had a supposed banned IMEI and it worked just fine.
Any information will be greatly appreciated!
Click to expand...
Click to collapse
bring your sim card with you and slap it in before you hand over the cash. When I sold my Droid on Craigs List I actually met the guy at the verizon store to make sure he didn't have an issue getting it activated. Its not much to ask..
i completely understand about imei changing not allowed..
i was mostly asking if it was POSSIBLE..not how to do it really..but ok
and thanks for the reply about meeting the guy there..thats probably what I will do.
I've worked for tmobile for a long time, they do not block imei's.......that is sprint and verizon which block esn's. Your safe to buy the phone.
Sent from my T-Mobile G2 using Tapatalk
You'll be fine with any GSM Carrier... Imei doesn't mean anything.
Just be sure your getting a Legitimate phone.
SmartHat said:
You'll be fine with any GSM Carrier... Imei doesn't mean anything.
Just be sure your getting a Legitimate phone.
Click to expand...
Click to collapse
Unless it is on their blacklist an a stolen phone.
I bought a Motorola Cliq from CraigsList about a year ago... Turns out the guy I bought it from was a T-Mobile employee who had stolen the phone. I got a phone call from someone at T-Mobile asking me about the phone. I gave them all the information I had on the guy and then asked what it all meant to me.
I was told that because I had purchased the phone legitimately and had done nothing wrong that I could keep the phone and that T-Mobile had no interest in punishing a customer for someone else being dishonest.
As someone else said, pop your SIM card in the phone when you meet and see if it works.
Make sure you check that speaker phone works. I bought mine from a guy on craigslist for 275 and the speaker didn't work. I could hear out of the phone speaker (the one in front) but not out of the one in the back (above and to the right if the HTC logo behind the phone). So just check that the phone rings, that you can hear speakerphone, and that you can hear music.
Sent from my T-Mobile G2 using XDA App
ricky05 said:
i completely understand about imei changing not allowed..
i was mostly asking if it was POSSIBLE..not how to do it really..but ok
and thanks for the reply about meeting the guy there..thats probably what I will do.
Click to expand...
Click to collapse
If u change the imei then u will have one of someone else phone.
Sent from my T-Mobile G2 using XDA App
Can't the guy just report it stolen after you put your sim in to see if it works? This is the main thing stopping me from getting a G2 or Nexus on Craigslist. Will everything be perfect if it works when you put in your sim?
I would ask the seller to email the IMEI to me, and verify it with TMo. If all is good, double check it when you meet with the dude and you should be OK.
djsinco said:
I would ask the seller to email the IMEI to me, and verify it with TMo. If all is good, double check it when you meet with the dude and you should be OK.
Click to expand...
Click to collapse
Thanks for the response!
but even after checking the imei with tmobile, couldn't he just write down the imei number and report it stolen after I check it with the sim and buy it?
The concern to me is that the seller stole it. you could have TMo document the IMEI search in your notes, that and a printout of the CL post would cover you.
Youll be ok. I've never hear TMo blacklist any phones...even ones that were reported lost/stolen.
You bought it...just keep records of all your interactions with the seller.
Posted from my HTC Vision via XDA App
I have purchased and sold numerous phones over Craigslist.
I would recommend that you meet in an area that is well-lit and very PUBLIC. I typically try to meet at a coffee shop or something. I have heard of horror stories in my area about people setting up robberies through CL so be careful and aware of your surroundings.
Spend a few minutes using the phone... I.E. make a test phone call, send a text message, test sound output, etc. If the seller is not okay waiting a few minutes while you do these things, hand them the phone back and find a different seller. If there is nothing to hide, this process is reasonable.
Thanks for all the responses guys but my main concern is with the imei number. What is a sure way to know that it will not be blocked later on by a person?
Bbe1367 said:
I've worked for tmobile for a long time, they do not block imei's.......that is sprint and verizon which block esn's. Your safe to buy the phone.
Sent from my T-Mobile G2 using Tapatalk
Click to expand...
Click to collapse
There is nothing you can do to prevent a seller from calling customer service and giving them the IMEI saying that its stolen, BUT that doesn't have any impact on you.
ESN's are used on CDMA phones and those can be blocked to prevent service reaching a device. IMEI's do not work the same way. Regardless of whether or not the phone is reported as stolen, it would continue to work.
Just keep a record of your communication with the seller in case he tries to scam you down the road saying you stole it from him, but that is highly unlikely. Just be sure to check the device and make sure everything is working.
I take a gun with me when I go pay/pick up my item.
johnnyham89 said:
Thanks for all the responses guys but my main concern is with the imei number. What is a sure way to know that it will not be blocked later on by a person?
Click to expand...
Click to collapse
T-mobile DOES NOT block IMEI numbers AT ALL,
Sprint and Verizon use CDMA networks, hence you have to give them your ESN number.... which they CAN block.
Since you are with T-Mobile... this scenario DOES NOT, I repeat DOES NOT apply to you.
just be careful about the phone itself, Making sure EVERYTHING works fine, scratches, dings.
Like somenone said... if there is nothing to hide than he WILL wait for you to test out the phone until you are satisfied. Meeting in a coffee shop or a public spot will do you good!
I sold a phone on Ebay to somebody in Cyprus.
The buyer claims he never received it and filed a claim, I lost 300 bucks and a mint HD2.
I found out the buyer now sold a similar phone on Ebay too, approx 3 or 4 weeks after I shipped mine. I was able to get my IMEI number from T-Mobile (very helpful, I was impressed).
Can I find out where my phone is ?
Buyer ID was " closedosier " now he changed to "gericy"
IMEI 357779030232175
Kinda sounds like they pulled a fast one on you and actually got the phone then sold it but told you they did not get the phone. Could T-Mobile not track it with the IMEI? I wish I knew of a definite way for you to track it via the IMEI. I did find this on Google though, here is the whole list Google pulled up. best of luck man.
Did you tell tmo to block the imei too while you were on with them? That's about all you can do, since its involving separate countries.the main prob with that is most countries have their own blacklists, so it may not do anything, but with a hint of luck the buyer gets it blocked and complains. You don't get it back but at least the seller loses out and gets a dodgy seller review.
Just gonna have to claim on your postal insurance, (please tell me you sent it "signed for",, if not,, well,, no comment)
TMobile cannot block it since it is not their phone anymore, I already asked, I have to file a Police Report.
I mailed it Priority with tracking, but it stops at when it leaves the USA, no tracking to Cyprus. Insurance was declined since USPS does not publicize well they don't have insurance for some countries, and guess what....Cyprus is one of them.
If the guy that bought the phone from by buyer/thief has actually my phone, I feel sorry for him too, he'll get a surprise very soon since the IMEI will be reported as stolen, and he'll get scammed.
Blimey, I think I'd go into the theft business too,, no proof of delivery?? Its a wonder anyone sends anything there at all!
All hail the British post office!
samsamuel said:
Blimey, I think I'd go into the theft business too,, no proof of delivery?? Its a wonder anyone sends anything there at all!
All hail the British post office!
Click to expand...
Click to collapse
Yeah it sounds like the person that bought/stole the HD2 knew of the no tracking and knew they could get away with it. That sucks that a world wide company like USPS can not do anything else for you. I think you should press the matter with USPS myself.
T-Macgnolia said:
I think you should press the matter with USPS myself.
Click to expand...
Click to collapse
definitely....
USPS cannot do anything since there is no tracking and no insurance, I already went this route.
My only alternative, now that I have an IMEI is to file a theft report with the police dept. here then I can open a case with FBI and IC3 which are federal agencies working on international frauds.
I won't see my money back, but at least the phone will be listed as stolen, IMEI on blacklist, and will never be able to be registered.
I just feel sorry for whoever bought the phone from my buyer/thief
I won't see my money back, but at least the phone will be listed as stolen, IMEI on blacklist, and will never be able to be registered.
Click to expand...
Click to collapse
Shame those blacklists aren't global, if it goes outside of Europe/us it will probably work. Most stolen phones end up in Africa or the middle/far east where they couldn't care less.
As for the new buyer, did you email him to let him know to check the imei? (I already pointed him in the direction of this thread, fingers crossed it will black list and he'll complain about the seller.)
Next time be sure to inform the buyer that there is no insurance offered and no refunds. I've sold an hd2 to a similar place where insurance wasn't offered and made sure to tell him this.
It's not your fault if it gets lost in the mail. You sent it.
Also, if they didn't like it. You could have easily sold it to someone else.
Sent from my HD2 using XDA app
I found out the new Ebay ID for the guy is gericy
Beware of this person.
Apparently this guy does not know what the law is. Guess what, after I posted this thread on XDA he contacted me begging to remove, and claimed the fact that he "forgot" the claim, and he was "away" for a while.
He doesn't understand he broke the law and he should be punished. Try to rob a bank then when the cops find you return the money and say I'm sorry, you still go to jail. This is exactly what he did.
He refunded the money to me after making him reverse the neg feedback he left on Ebay, but then I found out he uses different IDs, probably to avoid consequences.
To all out there be careful if you buy anything from gericy
Cool, result!
samsamuel said:
Cool, result!
Click to expand...
Click to collapse
Amen brother !! Don't underestimate the power of XDA !!!! It can catch thieves too.
Hah yea, shame it couldn't catch my burglar who took my xdaIIi and plasma telly. (tho it did get blocked so I assume it got thrown.)
AWESOME MAN!!!!
Glade you got your money back and keep pressing the issue. Dude should have to pay the consequences of his actions. Never under estimate the power of being persistence and the power of the internet.
Not sure you can do much other than what you already plan to do.
Also, I am not sure why would you risk sending your phone outside of US without the proof of delivery - $300 is $300 ... lot of money if you ask me...
Anyhow, best of luck and next time DO NOT SELL IT INTERNATIONALLY!
Hi everyone,
I'd like to share a word of caution so hopefully you don't have to go through what I have.
About a month and a half ago my phone was having touchscreen issues so I was looking around and happened upon repair shop in Orlando, FL that was selling screen repairs on ebay for $80. They had good positive feedback from other people who had sent their phone to them so I decided to do it.
Long story short, for an entire month they had my phone and kept making excuses on why my phone wasn't fixed yet and informed me that the digitizer was not the problem but a cable between the digitizer and the motherboard was, but they had already fixed it and needed $30 more bucks and were going to drop it in the mail as soon as they got the money for the extra part, they had got a shipping code and everything.
Given the choice, I would've told them to send it back without fixing it but they already had, and since I had been a month without my phone I just said fine and I paid them again. And that's when they ceased all communication with me. I opened a case with eBay and after a week they decided I deserved a refund of my $80, however there was nothing they could do but politely ask the ebayer to return my phone.
So, as a warning, do not deal with this ebayer
and if you're living in Orlando, don't take your phone here:
Orlando Cell Phone Repair
6521 E.Colonial Dr
Orlando Fl 32807
their email: [email protected]
phone number: 407-455-8133
Also if you want to sign any of the above addresses up for your favorite spam site, that would be fine with me
thewarhawk said:
Hi everyone,
I'd like to share a word of caution so hopefully you don't have to go through what I have.
About a month and a half ago my phone was having touchscreen issues so I was looking around and happened upon repair shop in Orlando, FL that was selling screen repairs on ebay for $80. They had good positive feedback from other people who had sent their phone to them so I decided to do it.
Long story short, for an entire month they had my phone and kept making excuses on why my phone wasn't fixed yet and informed me that the digitizer was not the problem but a cable between the digitizer and the motherboard was, but they had already fixed it and needed $30 more bucks and were going to drop it in the mail as soon as they got the money for the extra part, they had got a shipping code and everything.
Given the choice, I would've told them to send it back without fixing it but they already had, and since I had been a month without my phone I just said fine and I paid them again. And that's when they ceased all communication with me. I opened a case with eBay and after a week they decided I deserved a refund of my $80, however there was nothing they could do but politely ask the ebayer to return my phone.
So, as a warning, do not deal with this ebayer
and if you're living in Orlando, don't take your phone here:
Orlando Cell Phone Repair
6521 E.Colonial Dr
Orlando Fl 32807
their email: [email protected]
phone number: 407-455-8133
Also if you want to sign any of the above addresses up for your favorite spam site, that would be fine with me
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this may help a lot of people !!
i feel sorry for your loss !!
I was born and raised in Orlando and live in Tampa now. I'm not back often, but next time I'm in town I'll try to stop by and raise hell with them.
Any news on getting your phone back?
Sent from my MB860 using xda premium
borgib said:
I was born and raised in Orlando and live in Tampa now. I'm not back often, but next time I'm in town I'll try to stop by and raise hell with them.
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Thanks alot, I appreciate that
msd24200 said:
Any news on getting your phone back?
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Nope, as always they're not replying to any emails and not answering my calls
Don't suppose you know your IMEI number, or S/N of the phone? I wouldn't be surprised if it wound up on EBAY for sale again.
Frrrrrrunkis said:
Don't suppose you know your IMEI number, or S/N of the phone? I wouldn't be surprised if it wound up on EBAY for sale again.
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unfortunately not I forgot to write them down before I sent it off..and yeah I've been keeping an eye out for it, but I'm sure they would be smart enough to do it through a different account..
have you tried notifying the carrier you use? sometimes they save the imei of the device you use when you make a purchase or even just trading sim card, although few do it that way.
el_venga said:
have you tried notifying the carrier you use? sometimes they save the imei of the device you use when you make a purchase or even just trading sim card, although few do it that way.
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Thanks, I'll try contacting them to see if they have it on record, I did buy it from them
thewarhawk said:
Thanks, I'll try contacting them to see if they have it on record, I did buy it from them
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Treat the situation as a stolen phone. Contact your carrier and tell them it was stolen.
Sent from my MB860 using XDA
ar31791 said:
Treat the situation as a stolen phone. Contact your carrier and tell them it was stolen.
Sent from my MB860 using XDA
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I would definitely do the same thing as well. Theft has all forms so if you are prepared to do some work then you should even call the police on them.
Have you read their Terms and Conditions? Is there anything that you can go to the police with? Do you have a record of your shipment to them?
I was very sorry to hear about you experience.
It's difficult when this 'shop' had good reviews on Ebay. That typically says it's okay to send something to them as you're going to get it returned, but what I read is ridiculous. Since I haven't seen anyone else recommend it, why not A) report the phone as stolen and B) report your stolen phone to the police.
Granted it's just a phone, but even then it's property and it sounds like this repair place is in the same area you're in, though I could be wrong.
I hope you get your phone back. Sorry to hear it even happened. :-(
-Dave
Well now that we have the phone number we should all call and tell them to return this guys phone.
dratsablive said:
Well now that we have the phone number we should all call and tell them to return this guys phone.
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Don't know the shop and don't know the guy posting this problem. We should trust what the OP says because? Just saying! Nobody should go calling anyone. If what the OP says is in fact true, then there is legal recourse if he has proof someone has his phone.
Sent from my MB860 using xda premium
ar31791 said:
Treat the situation as a stolen phone. Contact your carrier and tell them it was stolen.
Sent from my MB860 using XDA
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Just called my carrier and they said they can't really do anything except suspend my service, but since I took my sim out before I sent the phone, I don't need that. They didn't have record of my atrix's IMEI number, so no luck there.
Anyways, I'm saving up money to get another atrix(because I just love this phone) so I'll be getting another one soon..
Thanks everyone for your support, I just started this thread to warn anyone else against dealing with these people, so don't worry too much about calling them up, like Caelan says, you don't really know me, and it probably won't help too much either way.
Thanks again
I don't suppose you have the box of the phone saved somewhere do you?
both IMEI and SN numbers are on there.
Tratious said:
I don't suppose you have the box of the phone saved somewhere do you?
both IMEI and SN numbers are on there.
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Thanks for the suggestion, but those are long gone
Should have installed avast and enabled the anti theft option.
at this point you could have totally locked the phone down and even if he factory reset somehow it wouldnt matter
Just always remember karma is a really you know what and what goes around comes around
So I got a new phone right from bell a month ago via their insurance thing when I broke mine. Worked great for a month. This morning it said something about incorrect sim and to contact bell.
Call them and they tell me it's stolen.
I take my receipt and the warranty thing in but the serials don't match and they want to keep the phone. I grab it and leave. I've taken my stuff off it. And been on the phone it bell for like an hour.
Has anyone heard of this before? Do I have any options besides smash this with a hammer and buy a nexus 5?is it possible to get a resolution from bell customer support?
Since when have they been able to disable a phone remotely like that. I don't like that they can do that.
Jeffrey000 said:
So I got a new phone right from bell a month ago via their insurance thing when I broke mine. Worked great for a month. This morning it said something about incorrect sim and to contact bell.
Call them and they tell me it's stolen.
I take my receipt and the warranty thing in but the serials don't match and they want to keep the phone. I grab it and leave. I've taken my stuff off it. And been on the phone it bell for like an hour.
Has anyone heard of this before? Do I have any options besides smash this with a hammer and buy a nexus 5?is it possible to get a resolution from bell customer support?
Since when have they been able to disable a phone remotely like that. I don't like that they can do that.
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This is something you need to contact either the insurance company where you got your replacement phone or your carrier. They've been able to block ESN's for a while now....I know that they were doing it on Verizon, and I think AT&T does it now too...its probably just a matter of time before all do it. Helps prevent people from stealing phones if they know it can be disabled remotely by the carrier.
Heard there was a way to block ESN. but no way to unblock it. ...
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erstad said:
Heard there was a way to block ESN. but no way to unblock it. ...
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
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This is basically what I'm being told.
Being given a run around. Basically they may or may not have made a mistake and I'm out of luck. All my different paperwork has three different serial numbers and none of them match the phone.
So how the f does that happen?
I wish *****ing to bell got any kind of results, I feel bad for the poor workers I am highly frustrated at even though they have no power.
I don't know what to do. The one lady said to sell it to Europe. Or make it a toy for my kid.
I dunno what to do.
Jeffrey000 said:
This is basically what I'm being told.
Being given a run around. Basically they may or may not have made a mistake and I'm out of luck. All my different paperwork has three different serial numbers and none of them match the phone.
So how the f does that happen?
I wish *****ing to bell got any kind of results, I feel bad for the poor workers I am highly frustrated at even though they have no power.
I don't know what to do. The one lady said to sell it to Europe. Or make it a toy for my kid.
I dunno what to do.
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How did you pay for it? Maybe you can dispute it if you used a credit card...other than that you are out of luck I guess