Database Users

Sprint Stiffing Pre-Order Customers! (Defective Phones, Rant)

So here's the deal, since I got my Evo the back cover hasn't fit properly - I don't mind too much so I placed a small sheet of paper which gave the back the proper curve and fixed it.
But now I've got a new issue starting to appear - The screen coming loose towards the bottom!
My friend got an Evo and his is flawless, why should I suffer from pre-ordering!?
I work in Chicago, and naturally I went to a Radioshack close to where I actually live - no Evo's, can't help me.
I call Sprint, they tell me go to where I bought it or all the can do is sent me a re-certified phone - that's bull****, the phone is brand new & not even two weeks old yet.
I go to the Radioshack where I bought it - No Evo's, all they can do is call me when one comes in. Also claim they haven't been sent any since launch.
So here it is, I'm a new Sprint customer who just switched from Verizon and they are already leaving me dry. I've got 30 days to cancel all this, yet they don't seem to care enough to get me a new phone.
My phone is brand new and defective, how the hell does Sprint think they can send me some re-certified model!?
Do they have some deal where if they don't send phones back to HTC they get a discount? I mean seriously, if this phone isn't under a manufacturer's warranty against defects it damn well should be!
This also doesn't cover the fact when I preordered, Radioshack told me there was no $10 data fee - not to mention failed to tell me about activation fees and Sprint surcharges!
I asked about it, almost insisting they could be wrong, yet they kept reassuring me there was no charge. I put $50 down on a non-refundable gift card to pre-order, bull**** they didn't know/disclose all costs when I asked! (Their disclosure of costs was "taxes")
If I don't get my NEW phone before 29 days, I will cancel the whole thing and rant anywhere and everywhere until I am heard!
EDIT: Let me put it this way, for all those who don't understand...If Sprint guaranteed me a new phone when there's availability, that would be 100% fine with me, this is not the case, they want to send me a re-certified phone right after I just bought one brand new!
EDIT #2: Here's my logic...the phone is provided by Sprint (to Radioshack), Sprint pays a spiff (to Radioshack), my service is through Sprint (which is paying off the phone), and my contract is through Sprint.
Why does the fact that I bought it at Radioshack even matter!? Sprint is at the core of all of this.
It's like saying a have a 1 year warranty on an Sharp TV that Sears sold me and trying to take care of it through Sears...after that 30 days it's not Sears' problem. The service through Sprint is ongoing and this phone is part of it, how is Sprint not responsible?

You have got to be kidding me with this post right? I guess you assume the magic phone maker ferry is going to make YOU a phone just so YOU can be happy, but everyone else has to wait until they get re stocked because they sold out of all their phones.
Please, just cancel it already, people like this ruin it for the rest of us. How can you not understand that being back ordered means NO ONE is getting new ones right now, they can't just make it appear out of nowhere. Yikes.

lol wow lets give baby what he wants....

Neotelos_com said:
So here's the deal, since I got my Evo the back cover hasn't fit properly - I don't mind too much so I placed a small sheet of paper which gave the back the proper curve and fixed it.
But now I've got a new issue starting to appear - The screen coming loose towards the bottom!
My friend got an Evo and his is flawless, why should I suffer from pre-ordering!?
I work in Chicago, and naturally I went to a Radioshack close to where I actually live - no Evo's, can't help me.
I call Sprint, they tell me go to where I bought it or all the can do is sent me a re-certified phone - that's bull****, the phone is brand new & not even two weeks old yet.
I go to the Radioshack where I bought it - No Evo's, all they can do is call me when one comes in. Also claim they haven't been sent any since launch.
So here it is, I'm a new Sprint customer who just switched from Verizon and they are already leaving me dry. I've got 30 days to cancel all this, yet they don't seem to care enough to get me a new phone.
My phone is brand new and defective, how the hell does Sprint think they can send me some re-certified model!?
Do they have some deal where if they don't send phones back to HTC they get a discount? I mean seriously, if this phone isn't under a manufacturer's warranty against defects it damn well should be!
This also doesn't cover the fact when I preordered, Radioshack told me there was no $10 data fee - not to mention failed to tell me about activation fees and Sprint surcharges!
I asked about it, almost insisting they could be wrong, yet they kept reassuring me there was no charge. I put $50 down on a non-refundable gift card to pre-order, bull**** they didn't know/disclose all costs when I asked! (Their disclosure of costs was "taxes")
If I don't get my NEW phone before 29 days, I will cancel the whole thing and rant anywhere and everywhere until I am heard!
Click to expand...
Click to collapse
My situation is similar. I planned on switching from AT&T to Sprint, however, now, I don't know what to do. I have two defective EVOs, bought from Best Buy, and I have called every Best Buy in a 1 hour driving radius from my home in order to locate one (5 or 6 of them), none had any AND they refused to even take down my information to call me when they came in. Basically, they just told me to screw off. I am free to call back whenever I want to check, but they refuse to hold it in store even if I find one. Apparently it's a first come first serve basis, since they already have my money, what do they care?
Best Buy told me to use my warranty, Sprint won't do me any good because I don't want a recertified phone, as mine isn't even two weeks old yet.
And it's sad, because I really like my Sprint service, but I don't have time to screw around driving all over the face of the planet, escalating issues, etc. I just want two working phones, and that's all. I don't want credits, I don't want freebies. I'll even buy two new screen protectors with my own money.
But, 30 days is fast approaching, and once that mark hits they're no longer liable to care at all about my issues, and I have a feeling that's just what will happen.
I'll try over the next two weeks to locate a replacement. Otherwise, I'll just have to cancel (and I feel bad for Sprint, as it's not really their fault).

I understand all that, but where in the contract does it say the 30 days is waved from such circumstances?
Where does it say after 30 days I will still be eligible to trade for a new phone?
You both seem to be missing my point, the contract says 30 days if you have issues or want to cancel, it doesn't mention circumstances such as this.
What makes you think they wont give someone bull**** about the 30 day policy?
I've been ****ed over at least once by every phone provider I've had, I don't put anything past them.

return phone and port out within 30 days, wait for EVO stock to come back in, port back in. You also got free service for the days you were with Sprint anyway so who cares.

themyst said:
return phone and port out within 30 days, wait for EVO stock to come back in, port back in. You also got free service for the days you were with Sprint anyway so who cares.
Click to expand...
Click to collapse
Does it effect credit score?

roybotnik said:
You android users are ****ing pathetic. You think everyone should have to hack their phone and superglue the screen on after paying $200 for it. I can see why the poster is pissed. HE BOUGHT SOMETHING AND ITS ALREADY FALLING APART. You have to sign up for a 2 year contract to get this thing and it falls apart in the first few weeks?
If the poor quality of the phone doesn't make everyone return it, then I'm sure the android fanboys telling everyone to 'suck it up' will. This type of stuff is the reason android will never be taken seriously.
Click to expand...
Click to collapse
This is not even close to accurate in so many ways. First of all, he isn't complaining that he doesn't like the phone, he's complaining that he has a defective one and they don't have one in stock immediately to replace it.
Second, I guess you should tell that same horrible argument to the iphone, blackberry, porsche, ferrari, lambo, etc. owners that buy their high priced items only to find out there is a problem of some kind. There will ALWAYS be problems. That's why we have warranties and replacements, you just gotta be a little patient sometimes. This whole I WANT IT RIGHT NOW OR I'M GONNA RAISE HOLY HELL attitude is why companies have stopped caring if they fix things or not, there will always be nitwits and numbskulls who complain even if theirs is the only one to ever have an issue. "It's junk, take it back, don't get one, mine failed!" get real, grow up, and go back to apple land so steve jobs can control everything you do.

swatpup102 said:
This is not even close to accurate in so many ways. First of all, he isn't complaining that he doesn't like the phone, he's complaining that he has a defective one and they don't have one in stock immediately to replace it.
Second, I guess you should tell that same horrible argument to the iphone, blackberry, porsche, ferrari, lambo, etc. owners that buy their high priced items only to find out there is a problem of some kind. There will ALWAYS be problems. That's why we have warranties and replacements, you just gotta be a little patient sometimes. This whole I WANT IT RIGHT NOW OR I'M GONNA RAISE HOLY HELL attitude is why companies have stopped caring if they fix things or not, there will always be nitwits and numbskulls who complain even if theirs is the only one to ever have an issue. "It's junk, take it back, don't get one, mine failed!" get real, grow up, and go back to apple land so steve jobs can control everything you do.
Click to expand...
Click to collapse
Read the post edit, maybe it will clear things up for your ignorant mind!

Neotelos_com said:
I understand all that, but where in the contract does it say the 30 days is waved from such circumstances?
Where does it say after 30 days I will still be eligible to trade for a new phone?
You both seem to be missing my point, the contract says 30 days if you have issues or want to cancel, it doesn't mention circumstances such as this.
What makes you think they wont give someone bull**** about the 30 day policy?
I've been ****ed over at least once by every phone provider I've had, I don't put anything past them.
Click to expand...
Click to collapse
The thing is, if you are paying for your insurance plan, they will cover it as long sa you have the phone and replace it 100 times if they have to or upgrade you to the next model up. It's a feature sprint is great with and will go out of their way to help you with. If your phone can't be fixed by simple methods in the store, you get a new one. Problem is, at the moment, there aren't any left in stock, so you may have to wait a little bit to get one. If you like the phone except for the hardware trouble, don't sweat it, they'll give you a new one as long as you own in and as long as you have the insurance plan for 7 a month. If you don't, then add it before 30 days and don't worry about your phone ever being defective.

roybotnik said:
U mad?
It's a ****ing phone. I can see why the poster would be pissed. His device (and SO MANY others) failed almost immediately after buying it and now he has no replacement.
It really doesn't matter what you think - in the end it's a horrible business decision by Sprint. They give people the option to cancel in thirty days, then sell people a phone that breaks in 2 weeks. I think the expectation of having it last longer is not extraordinary.
Click to expand...
Click to collapse
That has 0 to do with sprint though, this will be HTC's problem. I'm not mad at all, I'm dumbfounded by the ignorance of people that are posting on some of these issues. Anything you buy could have trouble, if the company that sells it to you is willing to stand behind it and replace it for nothing, why sweat it? It's not like they are saying you're screwed haha you have to pay to fix with ti or live with it broke, they'll fix it for him free of charge, they just have to have one in first.
How in the world this justifies a post of how horrible sprint is and how they are stiffing their pre order customers I have no idea, how can you replace a defective item if you have nothing to replace it with?

swatpup102 said:
You have got to be kidding me with this post right? I guess you assume the magic phone maker ferry is going to make YOU a phone just so YOU can be happy, but everyone else has to wait until they get re stocked because they sold out of all their phones.
Please, just cancel it already, people like this ruin it for the rest of us. How can you not understand that being back ordered means NO ONE is getting new ones right now, they can't just make it appear out of nowhere. Yikes.
Click to expand...
Click to collapse
either u HELP the OP or just go else where.if u dont have anything good to say jus dont say anything at all,just leave the thread.

GHOST99K said:
either u HELP the OP or just go else where.if u dont have anything good to say jus dont say anything at all,just leave the thread.
Click to expand...
Click to collapse
That's pretty uppity to say, considering the OP was worthless in making the post to begin with and flat out wrong in saying sprint won't help their customers. I am def trying to help him, by showing that sprint will fix it as soon as possible and for free, but some people just don't get it.....

The issue imo is people come in with both guns blazing acting like add holes and wonder why it rubs people the wrong way.

swatpup102 said:
That's pretty uppity to say, considering the OP was worthless in making the post to begin with and flat out wrong in saying sprint won't help their customers. I am def trying to help him, by showing that sprint will fix it as soon as possible and for free, but some people just don't get it.....
Click to expand...
Click to collapse
You didn't say that even once and nor did Sprint.
I bought a new phone, I want a NEW replacement...that's all I don't care if I have to wait a month as long as I get what I should very well be entitled to (and the current phone doesn't die completely during that month)!
EDIT: Come to think of it you're changing your attitude drastically after seeing other feedback, it disgusts me, you want to put others down and can't take the heat in return.

Neotelos_com said:
You didn't say that even once and nor did Sprint.
I bought a new phone, I want a NEW replacement...that's all I don't care if I have to wait a month as long as I get what I should very well be entitled to (and the current phone doesn't die completely during that month)!
EDIT: Come to think of it you're changing your attitude drastically after seeing other feedback, it disgusts me, you want to put others down and can't take the heat in return.
Click to expand...
Click to collapse
Say what?? Tell me, can you do a google search? Can you see sprints insurance policy? Better yet, can you make it to a sprint store and talk to a rep? They will tell you, if the phone is defective and you have insurance on it, they will replace it for you. If it's something you caused, such as losing it or absolutely destroying it, you pay a deductible and then get the phone replace. Obviously you've never been with sprint before, because not only do they stand behind this policy, they do it with 99% of the time no trouble. A quick trip to sprints site and google will verify this.
The attitude towards this issue hasn't changed at all, I simply don't get why someone would state in a thread that sprint is stiffing pre order customers. How can you possibly replace the first run defective issues if you DON'T HAVE ONE TO REPLACE IT WITH. When they come in, you'll get one, it's really not that complicated.

Look guys just my opinion. Don't like it tough.
People that have been doing this awhile know two things:
BuY from a private sprint store and you can run into trouble
Buy from retailer x and if it breaks you can't expect retailer y to fix it
So we act like cheap ****s and buy from retailers that don't have the rebate and we end up being stuck with said retailer should something happen. You can always send your device in to htc for repairs.
if it were me I'd return it, and buy from a sprint corporate store and let it be lesson learned. When you buy **** from third parties and it doesn't work out there can be issues. Sprint can't tell if that device came from ebay, bb or shack. I don't se how they are responsible for fixing what you retailer should fix.
If you want sprint to fix it, buy it from them.
Sprint doesn't make the device so before you start comparing apples and oranges think about it.

swatpup102 said:
How can you possibly replace the first run defective issues if you DON'T HAVE ONE TO REPLACE IT WITH. When they come in, you'll get one, it's really not that complicated.
Click to expand...
Click to collapse
I shouldn't have to have an insurance plan to replace a defective phone that's entitled to be replaced in the first place.
I may end up adding it, but it's ridiculous I should even need it for this particular instance!

Aridon said:
Look guys just my I opinion. Don't like it tough.
People that have been doing this awhile know two things:
BuY from a private sprint store and you can run into trouble
Buy from retailer x and if it breaks you can't expect retailer y to fix it
So we act like cheap ****s and buy from retailers that don't have the rebate and we end up being stuck with said retailer should something happen. You can always send your device in to htc for repairs.
I itf were me I'd return it, and but from a sprint corporate store and let it be lesson learned. When you buy **** from third parties and it doesn't work out there can be issues. Sprint can't tell if that device came from ebay, bb or shack. I don't se how they are responsible for fixing what you retailer should fix.
If you want sprint to fix it, buy it from them.
Click to expand...
Click to collapse
Sprint retails to them, what the hell do you mean they can't tell where it came from!?
They register the device right in the store on contract, Sprint pays them a spiff...

Neotelos_com said:
I shouldn't have to have an insurance plan to replace a defective phone that's entitled to be replaced in the first place.
I may end up adding it, but it's ridiculous I should even need it for this particular instance!
Click to expand...
Click to collapse
That's such a horrible mindset though. you're telling me you should be able to buy a defective computer, or car, or whatever, and with no insurance plan be able to just have it replaced whenever you want?
If you don't want the $7 sprint insurance, yet another quick search would show you that HTC has a 1 year warranty on the phone. you can send it back to HTC, and they'll send you a new one when it comes in stock. Or, you cna do what most people have figured out, and for $7 for the life time of the phone, take it to the local sprint store and get a new one for free. You think you can buy a laptop with no extended plan from the place you bought it and have them replace it for free if it's defective? You have to send it to the manufacturer to do so, same as this HTC phone. Or, add the insurance, and never worry about it no matter what.
I just don't see why this is so complicated! Go ahead and send it back to HTC if you don't want to spend the extra 7 a month, you can do that if you want, just be prepared to be without one for a few weeks, just like any other product that has this happen....
To me, you sound like the type that would go to a car dealer and buy a car, and if it has an issue after the first month or so you DEMAND a new car RIGHT AWAY instead of letting the dealer at least have a chance to look at it and see if it's something that can be fixed without much trouble. I can't stand those kind of people.

new g2 got stolen because of ups's stupidity

I called tmobile a week or so ago and explained my hinge issue. They blew me off so I called corporate. The csr their sent me a new g2. Two days ago ups dropped it infront of my door since I wasn't home. Fast forward to today; I called corp again to ask for a status or at least a tracking number. She told me that it was all ready delivered. And the notes indicate that the dumb ass ups agent just dropped it on my front door n left. She wont be able to send me a new g2 again till some investigation is complete. She mentioned that they will track the serial number of the phone and imei number. If one of my friends or family members have it I will have to pay full price for the device.
Is this true?!?! If some Jack ass I know stole my damn g2 I'm going to have to actually pay for it? What are my rights exactly? Can they really track a phone? If one of my neighbors stole it do I really have to pony up for it?
Thoughts?

first, this incident doesn't surprise me. UPS are worthless scumbags and i personally know many people that have had their **** stolen because of UPS's mess ups like this one. thats why i always have stuff shipped to my work address because there's always someone to take it and sign for it.
second, i don't know about what tmobile said. how would they know if the person that did steal it is your friend? family i can see how that may be possible to determine, but i highly doubt they'll be running background checks and social networking sites on the individual that stole your phone just for the sake of making sure he's not your buddy. i think they said that just to make sure you didn't claim a fake claim just to get another phone out of them, figuring that maybe you'd call later and say oh yeah my buddy picked it up and was holding it for me.

konoplya said:
first, this incident doesn't surprise me. UPS are worthless scumbags and i personally know many people that have had their **** stolen because of UPS's mess ups like this one. thats why i always have stuff shipped to my work address because there's always someone to take it and sign for it.
second, i don't know about what tmobile said. how would they know if the person that did steal it is your friend? family i can see how that may be possible to determine, but i highly doubt they'll be running background checks and social networking sites on the individual that stole your phone just for the sake of making sure he's not your buddy. i think they said that just to make sure you didn't claim a fake claim just to get another phone out of them, figuring that maybe you'd call later and say oh yeah my buddy picked it up and was holding it for me.
Click to expand...
Click to collapse
damn... I should have shipped to my work address.
I hope ur right, a part of me wants to know who the bastard is so I can call the cops. But another part of me doesn't want to dish out the 500 dollars for that bit of info.
I figured they were trying to paint me against a wall. To my knowledge tmobile just can't go out and flip a switch that lets them know all the iemi and serial numbers of the phones on their network.

sheek360 said:
Is this true?!?! If some Jack ass I know stole my damn g2 I'm going to have to actually pay for it? What are my rights exactly? Can they really track a phone? If one of my neighbors stole it do I really have to pony up for it?
Thoughts?
Click to expand...
Click to collapse
Seems logical. Probably a fraud prevention scheme. It was just a few weeks ago that some idiot suggested in a thread (in this subforum) that he could get two devices by lying to T-mo and claiming his package was never delivered. That's fraud of course, and the thread was locked.
If you think your neighbors or your family members may have taken the package in for you, you better check with them before reporting a missing package.
To my knowledge tmobile just can't go out and flip a switch that lets them know all the iemi and serial numbers of the phones on their network.
Click to expand...
Click to collapse
Whenever a phone registers to a cellular network, it has to submit its IMEI and IMSI to the tower. Not only can any cellular carrier know which phones are active on its network at any given time, it can also identify the phone's location at the least to the accuracy of its cell tower density-- even more accurately if using time-delay or signal triangulation.

jashsu said:
Seems logical. Probably a fraud prevention scheme. It was just a few weeks ago that some idiot suggested in a thread (in this subforum) that he could get two devices by lying to T-mo and claiming his package was never delivered. That's fraud of course, and the thread was locked.
If you think your neighbors or your family members may have taken the package in for you, you better check with them before reporting a missing package.
Click to expand...
Click to collapse
I spoke to all of them as soon as I hanged up with tmobile. They haven't seen ups nor were they holding my package for me.

I don't understand why you're liable for anything.
The way I understand it, you have a G2 with a loose hinge. You called TMO and they sent you a replacement G2 which was allegedly stolen from your front porch. Soooo you still have your old G2 and you can send that back to TMO to satisfy your $500 debt.
Of course, that leaves you without a phone. Unfortunately, TMO has nothing to do with this. The only recourse you have with UPS is diligently complaining until they give in, or seeing if there was any insurance purchased on the package. If UPS doesn't budge, you're most likely SOL and would have to find out who stole the phone.
Even easier than sending the package to your work is to make sure that whoever sends the package requires a signature on delivery. That way, you know someone in the house receives the package, or if no one's home, they'll leave a tag on your door and you can pick up the package at the distribution center in person.

I'd also like to point out that if UPS stopped dropping packages off and instead required signature for every package, everyone would ***** to high hell about having to be home all the time or having to go to the distribution center.

Ups will trace the package and will locate it. This happens more often than it should. Its often up to the driver if they get a signature or not. The driver will go out there and try to find it with their gps unit before tmobile will act on it. If it was coming from tmo it should be insured and they ought to send you another after its done if they can't find it.
Sent from my T-Mobile G2 using XDA App

Why haven't you made a police report? I mean, T-Mobile and UPS claim it was delivered. They don't seem to try to help you out. You don't have it. It's apparent someone is lying or someone is depriving you of your tangible property. Sounds like a theft. If the officer doesn't write it up as a theft, at the very least your generating a report. It should state you don't' have it and that you never gave permission for anyone to take it. You have been informed by both T-Mobile and UPS of it being delivered to your door step. Provide both phone numbers to the officer for the report, and also the IMEI number if T-Mobile is willing to give it to you. If not an investigator will be able to get it. It might never turn up and the investigator probably won't look to much into. He'll probably just enter a lost article into the system and attach the IMEI / serial number to it. You just need something for the insurance.
If the supervisors sees the officer turning in a report with all that information on it, it'll be hard for it not to be classified as a theft. The last thing it is lost property. It's not lost, its stolen.
If you do pay insurance on the phone, I can't see why it wouldn't be covered.

I had this same problem years back I was replacing a damaged dash and it was taken off my front porch...i have a ups driver who helped me out. He got me a copy of the record where no one signed for the package and i kept a copy of the sticky saying it was left on my porch....i sent them in to t-mobile and it took a few extra weeks but i did receive that dash i was replacing..

Thanks for the help guys. I called the cops. Since I didn't take delivery it still isn't my property. So they can't write me a report. Tmobile will have to dialled 911 on this one it seems.
Ups customer service was no help either. Supervisor said that it was left on the front door and its not their fault, its tmobiles for not asking for a signature with delivery.
By friday I will know what the end result will be, ill report then with their findings.

sheek360 said:
Ups customer service was no help either. Supervisor said that it was left on the front door and its not their fault, its tmobiles for not asking for a signature with delivery.
Click to expand...
Click to collapse
I was actually pretty paranoid about this, so I asked T-mo if they could mark the package as signature required (preordered from corporate). I was surprised that the sales rep actually had to ask a manager if this was possible, only to say it is not possible and that if there were any problems I should call them. Pretty surprising that they have no qualms about letting a $500 package be delivered without signature confirmation.

My brother works for tmo and is getting phones sent to his house all the time. One time my phone broke so the new one was sent to his address because I'm under his employee plan. I went to his house to pick up the phone and there was a guy sitting in his truck in front of the house on the phone. When he saw me walk to my bros house he looked surprised and asked me if joshua lived there. I don't know anyone by that name so I told him and he left. 10 minutes later ups shows up.
Now this would be a coinsidense but the next time I had a phone sent to my brothers house I got there and the same truck was there but as soon as the guy saw me he hung up the phone and took off. Sure enough ups arrived within 15 minutes. It seems some ups drivers will tell there buddies when a phone is being delivered (as the boxes say tmobile or htc on them) so that as soon as they delivered them to the house (which their trucks are tracked by gps so they HAVE to go to the location) their buddy grabs the box and leaves.
The driver gets to say it was delivered and then the problem lies with the person who ordered the phone. Shady stuff man.
Lesson learned always be there when a phone is being shipped.
Sent from my T-Mobile G2 using XDA App

phantasybm said:
Now this would be a coinsidense but the next time I had a phone sent to my brothers house I got there and the same truck was there but as soon as the guy saw me he hung up the phone and took off. Sure enough ups arrived within 15 minutes. It seems some ups drivers will tell there buddies when a phone is being delivered (as the boxes say tmobile or htc on them) so that as soon as they delivered them to the house (which their trucks are tracked by gps so they HAVE to go to the location) their buddy grabs the box and leaves.
Click to expand...
Click to collapse
Place an order for some gel cases and put some hidden cameras out in front and around your house. Could be fun.

I also like to have stuff delivered to work because I know it will be safe. however, t-mobile said they could only ship it to my home address. when I saw the UPS truck outside, I went out to meet the guy, and he actually asked me for ID. he said, this is a phone so I wanna make sure the right person gets it. I was thankful that he was being conscientious about it. too bad they don't all make that effort.

That sucks. I feel for you.
I recently added my mother to my account and we got her a free, plain jane flip phone. When we ordered it, it said that someone would need to sign for it. Of course my wife and I work so they left the sticky note and I picked it up at the distribution center. When I got the pre ordered, not even released yet, top of the line G2, they just left it on the porch. I don't know, seemed backwards to me.

Damn, sorry man. That really isn't cool. I recently had USPS "lose" my G2 while trying to have it returned. Still haven't heard anything about where it is. Looks like I'll have to file a claim which a lot of people here say USPS claims can take months. I had $500 in insurance, but it's still a pain in the ass. Now I'm not only weary of USPS, but T-Mobile and UPS. T-Mobile would NOT let me return the phone at a store since I pre-ordered. I will never pre-order anything from T-Mobile again.

funkeee said:
The driver will go out there and try to find it with their gps unit before tmobile will act on it.
Click to expand...
Click to collapse
lol what?
stupid 10 char limit

aedv said:
I'd also like to point out that if UPS stopped dropping packages off and instead required signature for every package, everyone would ***** to high hell about having to be home all the time or having to go to the distribution center.
Click to expand...
Click to collapse
FYI the shipper decides if signature confirmation is required (and if so, they pay extra.) Your only recourse is if a signature was required, but they dropped it off anyway. If so, UPS has to prove who signed for the package.
T-Mobile always flags *MY* packages as signature required. I don't see how this wouldn't be a company-wide policy.

To answer the question of how they know if your friends have it, when I worked as a csr I saw a few cases like that. Every phone shipped they have the imei for, if it activates on the system they know the phone number it activated on. If the number that activated it is in your call records the conclusion is that you know the person that has it. That kind of fraud came to my attention once or twice a month so pretty regularly. It sucks that a few dishonest people muck up what should be a simple process.
Sent from my T-Mobile G2 using XDA App

stolen droid x problems

My room mate just bought a Droid X from a girl on craigslist. She seemed nice enough, but mentioned it had ties to her (ex?)boyfriend and she just wanted to get rid of it. Sold it to my roommate for $175. Me and my room mate went straight to the Verizon store to activate it, and they said it was on the lost and stolen list and they couldn't activate it. Been on the phone with Verizon for a while now, seems like they can't do anything. Any ideas? The girl wont answer her phone now.
Here's the craigslist ad
http://tampa.craigslist.org/pnl/mob/2299532665.html

jasongthang said:
My room mate just bought a Droid X from a girl on craigslist. She seemed nice enough, but mentioned it had ties to her (ex?)boyfriend and she just wanted to get rid of it. Sold it to my roommate for $175. Me and my room mate went straight to the Verizon store to activate it, and they said it was on the lost and stolen list and they couldn't activate it. Been on the phone with Verizon for a while now, seems like they can't do anything. Any ideas? The girl wont answer her phone now.
Here's the craigslist ad
http://tampa.craigslist.org/pnl/mob/2299532665.html
Click to expand...
Click to collapse
Nope, not a damn thing you can do. If it's on VZW's black list, that's that. Unless the seller pay's their bill, it's most likely stolen, past due amount on the account or there is an ETF not paid.
You can take it to Cricket and flash it worse case scenario. We don't know if it is indeed stolen or not and if you guys think it is, I would contact the Police and make a report to try to get your money back and press charges.
No phone number, no pictures taken of the phone...man, that's a huge red flag right there for buying a used cell of craigslist. Sorry for your luck.
Make sure to always ask for the MEID number before buying ANY CDMA phone; VZW verifies it for free if it is OK to activate or if it's not clean. This type of thing happens a lot more then you even imagine.
Good luck.

Ben's said:
Nope, not a damn thing you can do. If it's on VZW's black list, that's that. Unless the seller pay's their bill, it's most likely stolen, past due amount on the account or there is an ETF not paid.
You can take it to Cricket and flash it worse case scenario. We don't know if it is indeed stolen or not and if you guys think it is, I would contact the Police and make a report to try to get your money back and press charges.
No phone number, no pictures taken of the phone...man, that's a huge red flag right there for buying a used cell of craigslist. Sorry for your luck.
Make sure to always ask for the MEID number before buying ANY CDMA phone; VZW verifies it for free if it is OK to activate or if it's not clean. This type of thing happens a lot more then you even imagine.
Good luck.
Click to expand...
Click to collapse
Well, through email we had a name and she gave us a contact phone number, and we had no problem contacting her up until the sale, after that she didnt answer anymore. Shes not a verizon customer, based on the name associated with the email and the phone number she gave. There were pictures of the phone, but they may have just been pictures from the ads.
One thing I wished we had done was met at a verizon store and got it all checked right then and there.
Verizon gave my room mate the phone number and case number (i think) to take it to the fraud department and try to at least get his money back.

jasongthang said:
Well, through email we had a name and she gave us a contact phone number, and we had no problem contacting her up until the sale, after that she didnt answer anymore. Shes not a verizon customer, based on the name associated with the email and the phone number she gave. There were pictures of the phone, but they may have just been pictures from the ads.
One thing I wished we had done was met at a verizon store and got it all checked right then and there.
Verizon gave my room mate the phone number and case number (i think) to take it to the fraud department and try to at least get his money back.
Click to expand...
Click to collapse
Same thing happened to my best friend, he bought a DX from a girl on CL, she wanted $200 for the device, but took $150 after some haggling (from the way he described her and her outfit she was probable a dancer/escort).
When he tried to set the device up on his VZW account, the CSR informed him that it was on the "Lost or Stolen" list and was given an incident #. He contacted the Dallas PD, turned out the girl was a stripper/escort/dopehead and had been jacking her customers for their wallets or cell phones.
He ending up, having to turn the device over to the PD and was out the $150.
After all of this (and at the time this was probably a [email protected] thing I pointed out to him), but you can pick up a pre-owned DX from VZW for $149 and they come with the full warranty.
Sorry to hear about your friends misfortune,
Hatxtrick

Rule of thumb, never buy a cdma phone (VZW or Sprint) without first checking with C.S if the ESN is clean.
Fuuton: Atsugai

I Know this isn't the place

but my xperia has been stolen, most likely by one of two coworkers. i don't have any proof other than i left the phone at work and neither one of them found the phone. i work for a verizon inderect btw.
so i don't know what to do go to the owner and explain and possibly get fired or ostracized, i have no proof, and i'm pretty sure the phone was wiped. though i did call verizon and they told me they can blacklist the esn though i recently filed paperwork for my employee line with that esn so that will be interesting.
any suggestions, i'm really pissed and don't know what to do, i really don't want to think i work with such ****ty people that they would steal from a co-worker, and i really don't want to think i work with people stupid enough to think i won't catch them.
any suggestions?

I don't know if they can but can't they track it? I mean I am almost sure they can use the GPS in it to track it. If you work for verizon shouldn't they understand?

rogeriskira said:
I don't know if they can but can't they track it? I mean I am almost sure they can use the GPS in it to track it. If you work for verizon shouldn't they understand?
Click to expand...
Click to collapse
yeah they do, thing is i hadn't activated it yet, had just submitted the paperwork last week, and i am 99.99% sure i left it at work on the fourth, both the employees (one of em my manager) said they hadn't seen the phone.
thing is verizon can't track it if it's not active, and i'm also very sure the phone was wiped, as it's not showing up in the market as far as i can tell.
even if it does get activated by them (i.e. verizon) it has to be *228 option one for the phone to take the activation. but i can't believe that the employees would be that stupid to steal it, what are they gonna do keep it? and me not notice. plus i'm gonna report the esn as lost or stolen so it'll be a bad esn.
i must have just lost it but i have looked everywhere and can't think of where else it could be but one of them having taken it.
just venting more than anything. sorry for cluttering the forum up with my personal **** btw.

Hey, you gotta release your stress somewhere . I was always under the impression that the carrier can be tracked your phone easily but don't do it because you are on a contract and need to buy something new from them.
Two years ago I bought a phone, used it for 15 minutes and then switched back to old phone so that I can return the new one without going over the 30minutes return policy. The customer service rep can distinguish exactly how many minutes were used on each phone the previous night. This means that they know which phne is using their services at all time. I'm with rogers gsm network
Sent from my XPlay using XDA App.

Thanks for the support worst part is all the games in had on there if hada16gb card completely full of games like I had 100mb left....
Sent from my PG86100 using Tapatalk

Can't you track the imei? If they wipe that no network will accept the phone?
Sent from my R800i using XDA Premium App

thorpe24 said:
but my xperia has been stolen, most likely by one of two coworkers. i don't have any proof other than i left the phone at work and neither one of them found the phone. i work for a verizon inderect btw.
so i don't know what to do go to the owner and explain and possibly get fired or ostracized, i have no proof, and i'm pretty sure the phone was wiped. though i did call verizon and they told me they can blacklist the esn though i recently filed paperwork for my employee line with that esn so that will be interesting.
any suggestions, i'm really pissed and don't know what to do, i really don't want to think i work with such ****ty people that they would steal from a co-worker, and i really don't want to think i work with people stupid enough to think i won't catch them.
any suggestions?
Click to expand...
Click to collapse
I think I read somewhere in this list of comments that you were sure the phone was wiped. Any chance that it isn't? You could try something like LookOut's "Plan B" from the Android Market web page, and if it is on your account still, you can tell it to install on the phone. When/if it does, it would start tracking it and tell you where it thinks it is.
If the phone has been wiped, then it is pretty much down to the procedures you described. Block the ESN/IMEI, report it as stolen, etc. If you can't prove it was the two other folks, then don't say it was them. Simply state your phone has been lost and/or stolen. Say you already did your due diligence of reporting it gone. I guess this is also the place to make sure that you have backups of your SD cards, as well as always to install some sort of remote-control-and-location service on your phone. If it doesn't get wiped, then you can do so. If it is wiped, then less to worry about other than your loss (and documents on the SD card).

Very good advice dvds I thank you. Unfortunately those methods havent worked. I will try plan b though
Sent from my PG86100 using Tapatalk

well the least you could do is put a poster where it was stolen and offer a reward.
Also ask if you can look at the security camera feeds if the location has cameras.
Makes sure you ask to check the camera as soon as possible they are usually deleted after a while.
Good luck

thorpe24 said:
but my xperia has been stolen, most likely by one of two coworkers. i don't have any proof other than i left the phone at work and neither one of them found the phone. i work for a verizon inderect btw.
so i don't know what to do go to the owner and explain and possibly get fired or ostracized, i have no proof, and i'm pretty sure the phone was wiped. though i did call verizon and they told me they can blacklist the esn though i recently filed paperwork for my employee line with that esn so that will be interesting.
any suggestions, i'm really pissed and don't know what to do, i really don't want to think i work with such ****ty people that they would steal from a co-worker, and i really don't want to think i work with people stupid enough to think i won't catch them.
any suggestions?
Click to expand...
Click to collapse
Keep checking Craiglist in your local area? Some stolen merchandise end up there.

Getting the ESN on the lost list is a great step but if they work there too couldn't they take it off the list? Keep that ESN and keep up with ebay and craigslist. Thats mess up, gotta be some kinda low to take from a co worker. They had to know you were gonna report it lost, they stole a paper weight.

thorpe24 said:
but my xperia has been stolen, most likely by one of two coworkers. i don't have any proof other than i left the phone at work and neither one of them found the phone. i work for a verizon inderect btw.
so i don't know what to do go to the owner and explain and possibly get fired or ostracized, i have no proof, and i'm pretty sure the phone was wiped. though i did call verizon and they told me they can blacklist the esn though i recently filed paperwork for my employee line with that esn so that will be interesting.
any suggestions, i'm really pissed and don't know what to do, i really don't want to think i work with such ****ty people that they would steal from a co-worker, and i really don't want to think i work with people stupid enough to think i won't catch them.
any suggestions?
Click to expand...
Click to collapse
If you have the box it has your serial # on it. Verizon has a record of your phones serial number also. They take it down when you activate it.

My phone is marked as stolen? Wtf?

So I got a new phone right from bell a month ago via their insurance thing when I broke mine. Worked great for a month. This morning it said something about incorrect sim and to contact bell.
Call them and they tell me it's stolen.
I take my receipt and the warranty thing in but the serials don't match and they want to keep the phone. I grab it and leave. I've taken my stuff off it. And been on the phone it bell for like an hour.
Has anyone heard of this before? Do I have any options besides smash this with a hammer and buy a nexus 5?is it possible to get a resolution from bell customer support?
Since when have they been able to disable a phone remotely like that. I don't like that they can do that.

Jeffrey000 said:
So I got a new phone right from bell a month ago via their insurance thing when I broke mine. Worked great for a month. This morning it said something about incorrect sim and to contact bell.
Call them and they tell me it's stolen.
I take my receipt and the warranty thing in but the serials don't match and they want to keep the phone. I grab it and leave. I've taken my stuff off it. And been on the phone it bell for like an hour.
Has anyone heard of this before? Do I have any options besides smash this with a hammer and buy a nexus 5?is it possible to get a resolution from bell customer support?
Since when have they been able to disable a phone remotely like that. I don't like that they can do that.
Click to expand...
Click to collapse
This is something you need to contact either the insurance company where you got your replacement phone or your carrier. They've been able to block ESN's for a while now....I know that they were doing it on Verizon, and I think AT&T does it now too...its probably just a matter of time before all do it. Helps prevent people from stealing phones if they know it can be disabled remotely by the carrier.

Heard there was a way to block ESN. but no way to unblock it. ...
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app

erstad said:
Heard there was a way to block ESN. but no way to unblock it. ...
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
This is basically what I'm being told.
Being given a run around. Basically they may or may not have made a mistake and I'm out of luck. All my different paperwork has three different serial numbers and none of them match the phone.
So how the f does that happen?
I wish *****ing to bell got any kind of results, I feel bad for the poor workers I am highly frustrated at even though they have no power.
I don't know what to do. The one lady said to sell it to Europe. Or make it a toy for my kid.
I dunno what to do.

Jeffrey000 said:
This is basically what I'm being told.
Being given a run around. Basically they may or may not have made a mistake and I'm out of luck. All my different paperwork has three different serial numbers and none of them match the phone.
So how the f does that happen?
I wish *****ing to bell got any kind of results, I feel bad for the poor workers I am highly frustrated at even though they have no power.
I don't know what to do. The one lady said to sell it to Europe. Or make it a toy for my kid.
I dunno what to do.
Click to expand...
Click to collapse
How did you pay for it? Maybe you can dispute it if you used a credit card...other than that you are out of luck I guess