Database Users

Help!! How To Flash A New IMEI # ??

Hello,
I'm hoping someone can help me. I lost my phone (Vibrant - TMobile) and had to go through insurance to get a new one, the deductible was $130, then days later I found the damn thing but insurance won't take the new phone back and refund me now! So my cousin wants to buy it from me but when I went through insurance they placed the IMEI on the lost / stolen list which blocks the IMEI from logging onto the network rendering the phone unusable. I need to flash a new IMEI so that my cousin can go ahead and use the phone.
How can I flash a new IMEI? Please pm me
Thanks so much for the help guys, I'm really in a frustrating jam!!!
ALL YOUR HELP IS APPRECIATED!
---------------------------------------------
I called back and plead with them and they said they are going to review the case and get back to me within 20 hours! Whoo hoo, I hope they will let me send the extra phone back and refund me then my problems would be solved!

i wasn't aware there was such a thing as flashing another imei#

To me it sounds like you were trying to use the insurance to get an extra phone and it didn't work out so you decided to plead and come up with a Story. Changing IMEI numbers is not something legal or easy to do and i dont believe anyone here can help you, or will help you with the whole process.

minogue said:
To me it sounds like you were trying to use the insurance to get an extra phone and it didn't work out so you decided to plead and come up with a Story. Changing IMEI numbers is not something legal or easy to do and i dont believe anyone here can help you, or will help you with the whole process.
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How do you know that's the case. I agree it crossed my mind but never would I lost that.... rude..

temperbad said:
How do you know that's the case. I agree it crossed my mind but never would I lost that.... rude..
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Click to collapse
"to me it sounds like..." its the way i saw it because i always get people telling me or friends to sell them my phone and get another one from insurance, therefore considering the phone must be brand new, people usually keep it with them at all times, so i came with my own conclusion. HOWEVER it doesnt change anything.
Changing an IMEI number is not legal and while it is possible, it may be a hard proccess...
To the OP:
Google It

minogue said:
To me it sounds like you were trying to use the insurance to get an extra phone and it didn't work out so you decided to plead and come up with a Story. Changing IMEI numbers is not something legal or easy to do and i dont believe anyone here can help you, or will help you with the whole process.
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Click to collapse
Right, because it's not possible to lose a phone and then find it later. I'm gonna guess you're a "glass half empty" kind of person, eh?

dex1701 said:
Right, because it's not possible to lose a phone and then find it later. I'm gonna guess you're a "glass half empty" kind of person, eh?
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ohh Come on Guys.
No i am not that person, and im sure this is by far the first half useless reply i posted in my 400 post count as im usually very helpful with fellow android users. i do lose my phone in the house sometimes, and i know its somewhere in the house, and my friends dont really steal from me or any of us so i can fall drunk on their house and have them take care of my phone and even take my calls..
Point is, Even if you knew how to change an IMEI, you are not allowed to post it here, or in barely any forums or Sites. Therefore the Best Advice is to Google it and see for herself. at the very least. just sell the phone for repair or parts on Ebay and keep the new one....
OR
The IMEI has been blocked by all US GSM Carriers, sell it to someone outside the US using Ebay again and get more $$$$.
Is that helpful enough???

aw geez
minogue said:
ohh Come on Guys.
No i am not that person, and im sure this is by far the first half useless reply i posted in my 400 post count as im usually very helpful with fellow android users. i do lose my phone in the house sometimes, and i know its somewhere in the house, and my friends dont really steal from me or any of us so i can fall drunk on their house and have them take care of my phone and even take my calls..
Point is, Even if you knew how to change an IMEI, you are not allowed to post it here, or in barely any forums or Sites. Therefore the Best Advice is to Google it and see for herself. at the very least. just sell the phone for repair or parts on Ebay and keep the new one....
OR
The IMEI has been blocked by all US GSM Carriers, sell it to someone outside the US using Ebay again and get more $$$$.
Is that helpful enough???
Click to expand...
Click to collapse
Geez, now you're telling her to sell it? How pessimistic can you get? Always assume the worst, dontcha?!?
Joking aside, if a phone was put on a blacklist, and it's found by the original owner....couldn't the IMEI just be removed from the blacklist in a legitimate (read: legal) manner?

It also doesn't hurt to try this, http://tinyurl.com/2un6urs .

leprasmurf said:
Geez, now you're telling her to sell it? How pessimistic can you get? Always assume the worst, dontcha?!?
Joking aside, if a phone was put on a blacklist, and it's found by the original owner....couldn't the IMEI just be removed from the blacklist in a legitimate (read: legal) manner?
Click to expand...
Click to collapse
Once it is blacklisted, theres no way from getting removed at all.

LordLugard said:
It also doesn't hurt to try this, http://tinyurl.com/2un6urs .
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Click to collapse
its funny how the first link on Google is this Thread. Probably because you used the exact same question along with the exclamation points.

For some reason I was thinking that US carriers didn't blacklist imei numbers. Used to work with a guy that had access to some hot cell phones, they all supposedly worked with just a sim swap. Just att and t-mobile ones tho, no cdma.

justanothergirl said:
Hello,
I'm hoping someone can help me. I lost my phone (Vibrant - TMobile) and had to go through insurance to get a new one, the deductible was $130, then days later I found the damn thing but insurance won't take the new phone back and refund me now! So my cousin wants to buy it from me but when I went through insurance they placed the IMEI on the lost / stolen list which blocks the IMEI from logging onto the network rendering the phone unusable. I need to flash a new IMEI so that my cousin can go ahead and use the phone.
How can I flash a new IMEI? Please pm me
Thanks so much for the help guys, I'm really in a frustrating jam!!!
ALL YOUR HELP IS APPRECIATED!
---------------------------------------------
I called back and plead with them and they said they are going to review the case and get back to me within 20 hours! Whoo hoo, I hope they will let me send the extra phone back and refund me then my problems would be solved!
Click to expand...
Click to collapse
for all those that dont know a sim card phone can be stolen and used no matter what just place another sim card in the phone gsm networks run by the sim not the imei esn or meid

You could always just have your cousin say he bought it from craigslist, unless you have the same last name then it'd be suspicious.

imei problems with registration in turkey
Hi there
I know this will probably yield me a "no its illegal" reply but please hear me out on this. Im a good person!
I moved to turkey 6 months ago to work here as an IT teacher in an international school. I brought with me my lovely HTC HD2 which i had hacked using XDA software to now run andoid (was very pleased with my phone). registered my phone here with my passport. The phone then broke and while trying to fix it I snapped some of the internal data cables...
I have my old HTC wildfire here but cant use it on the GSM network as im only allowed to register 1 phone to my passport every two years!
I know its not technically allowed but i was thinking of changing the imei on my wildfire to that of my broken (but registered) HTC HD2 and was figuring if i got caught for it that they would see that the imei number is in fact registered to me anyway.
I have searched high and low for solutions for this. I found the Iwizard but I think that this was released in 2007 and my phone was released in 2010 so i am presuming that this will not work. also had some problems and questions about using activesync on my windows 7 computer along with presuming that I cant connect an android phone to activesync.
As I said before. Im not tying to commit a crime here but just trying not to go out and spend lots of money (and phones do cost lots of money here) on buying a turkish phone.
if anyone can help then please let me know
my email is [email protected]
cheers..

From HERE: http://forum.xda-developers.com/showthread.php?t=276851
Many people often come up to me in the street and say, you look like a bit of a geezer (their words), do you know how to change my IMEI to clone that of another phone legitimately purchased within the state of my draconian governement?
I will typically retort with a chuckle, and then the following diatribe:
CHANGING YOUR IMEI IS VERY LIKELY TO BE A CRIME IN YOUR COUNTRY
Now, you may well be a pimp or snakehead already, so no worries relatively speaking, but understand that changing IMEIs can result in a prison sentence or castration, not merely a slap of the wrists. One way or the other, you won't be bending over in the shower if this is a crime in your country and you're found guilty. The law is there for a valid reason, if not necessarily a good reason.
Please check the law in your country before considering changing your IMEI.
You should note that in these days of heightened terrorist threats, if your phone is found to have a false IMEI and you also happen to have a beard and a beautiful tanned completion, you're likely to be spending time with wires hanging out of your orifices, so again, think twice.
I have no place to speak for the administrators or other moderators of the board, just for me, but my view is this:
The board is called XDA Developers. We develop.
The fact that you gets newbs, rubes and non-dudes on here is by the by; our raison d'être is to develop. That entails research and development, so for me, researching changing IMEIs may be a legitimate pursuit. Probably not, but maybe.
Next, recall that the administrators of this board researched and released pretty much the definitive solutions for IMEI changing, on older phones at least. That's part of the reason this board exists. I would be a hypocrite to jump on anyone else carrying the same flag. However, anything that will potentially get the board in trouble will be stopped.
So once again, lube yourself up well before considering changing your IMEI.
And please, be nice to each other, eh?
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Click to collapse

Changing IMEI is NOT illegal in the United States. Just sayin

Bad ESN, now what?

So I found a person on Craigslist who had a Droid 2 for sale, good deal. So I met up with him, checked out the phone, everything looked good. I called Verizon before making the exchange for the phone and verified the ESN was clear. I get home and try to activate the phone and can't. I called Verizon back and this time I'm being told the phone is still allocated to an account but not active, probably someone who didn't pay a bill would be my guess. It's still early and I haven't tried contacting the person I purchased it from, but providing that falls through what are my options? Or are there any?
I've had verizon for almost 12 years now, can't say I've had the best experience but this just takes the prize. First guy says yes, second person says no, I'm probably out money. ><

Be careful. It could either be stolen or his and he could be filing a claim that the phone was stolen so document everything from the transaction to ensure you don't end up in the wrong. I'm not sure if anything can be done if you have a linked but not active ESN.
Sent from my DROID2 using XDA App

newk8600 said:
Be careful. It could either be stolen or his and he could be filing a claim that the phone was stolen so document everything from the transaction to ensure you don't end up in the wrong. I'm not sure if anything can be done if you have a linked but not active ESN.
Sent from my DROID2 using XDA App
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Yea I kinda figure that I'm out some cash and got a nifty paperweight now. I'm calling VZW to raise hell since one person told me it was clean, and the other told me the truth about it. Nothing will probably come of it, but at least I get to ***** at them for it. I did manage to get the guy I bought it from to tell me earlier today that it was on his wifes account and that she needed the money from getting rid of the phone to buy another and have it activated. Of course he hasn't returned any of my follow up calls asking when this is going to happen. Unfortunately this isn't someone I know, but do feel like giving him the ass beating of his lifetime.
Oh well, I should have tried to activate it myself on the spot so I guess you live you learn.
By the way, I've got this new thing called an Android Paperweight that runs OS 2.2 if you're interested in buying it let me know (j/k)

StirCwazy said:
Yea I kinda figure that I'm out some cash and got a nifty paperweight now. I'm calling VZW to raise hell since one person told me it was clean, and the other told me the truth about it. Nothing will probably come of it, but at least I get to ***** at them for it. I did manage to get the guy I bought it from to tell me earlier today that it was on his wifes account and that she needed the money from getting rid of the phone to buy another and have it activated. Of course he hasn't returned any of my follow up calls asking when this is going to happen. Unfortunately this isn't someone I know, but do feel like giving him the ass beating of his lifetime.
Oh well, I should have tried to activate it myself on the spot so I guess you live you learn.
By the way, I've got this new thing called an Android Paperweight that runs OS 2.2 if you're interested in buying it let me know (j/k)
Click to expand...
Click to collapse
Honestly, if it ends up being a bad ESN and you aren't ever able to activate it you could probably sell it to a developer to recuperate some of the cost. You probably wont get it all but I'm sure you could get a nice chunk back.

kwheel596 said:
Honestly, if it ends up being a bad ESN and you aren't ever able to activate it you could probably sell it to a developer to recuperate some of the cost. You probably wont get it all but I'm sure you could get a nice chunk back.
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Click to collapse
I wouldn't even know where to start, but good suggestion, thanks.

I called VZW a few minutes ago to complain and found out that the person I spoke with last night didn't log anything in our account indicating a call and regarding what. The person I spoke with earlier today did. I just wish everyone knew how to do their job properly to make sure everyone in my situation ends up with the best possible results, and not out some money that could be used elsewhere.
So if life I guess

How much does it take to buy the phone..... paper weight

rdking said:
How much does it take to buy the phone..... paper weight
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Click to collapse
At risk of being ridiculed over what I paid for the said item I'll take offers via PM For the time being I'm still holding out on the dream it will one day soon be functional.

put it on ebay you can still get a couple hundred bucks out of a droid 2 with a bad esn

Good luck man, I hope it will be activated soon!
Sent from my DROID2 using XDA App

First things first, never buy a CL phone unless you activate it on the SPOT. Regardless if the 'account is late on payment' or whatever that doesn't mean they can blacklist the phone from activating on the network.
If it is a insurance claim phone it can never be used and you are SOL, but if it's stolen I'd call Verizon again and have them contact whoever owns that phone to call you. You seem like an intelligent person, not some kid posting on here, and having VZW for 12 years confirms that. Do the right thing and contact the owner should it be stolen. Maybe work something out?

You could always use it with a different carrier or sell it to someone who wants to use it on a different carrier..
They flash over to cricket easily, probly to sprint or u.s. cellular also
Doesnt matter what the esn says in verizons system when going somewhere else

If you complain enough they will *SOMETIMES* allow you to swap it for a replacement with a clean ESN, though not always. You could also try going into a store and telling them you got ripped off and seeing if they have a carrier return laying that they might be willing to replace your bad one with, Verizon themselves doesn't care about blacklisted ESN's once they have them, they just simply remove it from the blacklist and sell it off

Streak 7 bad ESN
May be an stupid coment, but just by curiosity: when you change the ROM for some custom ROM , the STK7 is not by default unlocked?.

Mr. Cell Phone Unlocker
If you are willing to pay $75, I stumbled across this site that will do it.
Reputable company, but I make no guarantees of their effectiveness. Never tried it either.
Might be worth a shot
http://www.mrcellphoneunlocker.com/V2/products.php?product=Verizon_ESN

Found a Droid 1

I was getting off the bus the other day at a busy stop and just saw something black and shiney on the floor so I picked it up and put it in my pocket and checked it later to be surprised it wad a droid 1. Disconnected obviously but I rooted it and hooked it up with games for my daughter.
Question is... money is tight, can this be sold even if it was reported lost? I know gsm phones aren't a problem, just swap the sim card out, I even updated jailbroke and unlocked a disabled iphone 3g. I heard if the esn reports back with a balance or its been reported lost that its useless.
Sent from my DROIDX using XDA App

More then likely the esn number has been flagged so it will not work. Secondly, show some good karma and return the phone. Whoever may have lost may not have had insurance.

DroidEris1981 said:
More then likely the esn number has been flagged so it will not work. Secondly, show some good karma and return the phone. Whoever may have lost may not have had insurance.
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+1
At least post a 'Found' notice or something and give the rightful owner a chance to describe it, etc.

Description of a Droid: Black, amazing, better than iPhone.

Call Verizon and let them know that you found the phone and they'll contact the owner. You're one more step away from being a great samaritan. Esn is locked out anyways so its paperweight in terms of phone conect for you.

Just contacted the owner yesterday (he was still logged into facebook on the droid when I found it) and he told me he upgraded to the Droid X (like me) and told me to toss the phone. My conscience is clear.
Sent from my DROIDX using XDA App

GoldenCyn said:
Just contacted the owner yesterday (he was still logged into facebook on the droid when I found it) and he told me he upgraded to the Droid X (like me) and told me to toss the phone. My conscience is clear.
Sent from my DROIDX using XDA App
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Click to collapse
did he say you can use it? the" Esn "is probably Locked so you'd not be able to use it as a phone. Droid is not a bad backup to Have. I'd ask him if he reported it stolen? so that the ESn can be free. if that would be OK w/him if you're able to activate it.

Thats what scares me the most about these phones... yeah you found a random guys phone and said he was still logged into facebook on it.. so obviously you had access to his information
me personally, I have my bank accounts.. credit cards.. EVERYTHING on my phone.. so if I ever lost this thing, i would probobly be mortified thinking someone has all my information to everything in the entire world..
I have a pattern lock on it, but im sure there is ways around that

Regardless of what the guy said later on - You were gonna try to sell some guy's phone that you found and wanted to know if there were ways around it being reported lost? Maybe it would be teetering on moral to just sell it if it wasn't reported lost, but wanting to circumvent a lost ESN for your own personal profit is not just illegal, that's evil. You're an asshole.
Sent from my DROIDX using XDA App

Easiest way around the pattern lock is to look at the phone screen using a point-source light from an angle. You'll often be able to see the pattern as a smudge on the screen.
There is a security research paper on this. Don't have a link handy.

[Q] Question about general insurance terms.

Two quick questions about the insurance terms an conditions.
1. If you report it stolen or lost or whatever, do they send you a brand new phone after you pay the deductible or is it a refurbbed one?
2. If report it lost and order a new one, and you find the lost one(or you never actually lost it) do they deactivate the original one somehow?..or track it somehow?....or do they just accept your deductible and let you do whatever you want with them?

They send you what they have in stock at the moment. The longer a phone has been out the more likely you are to get a refurbished one.
The insurance company can't track it or do anything with it, you can do what you want with it and T-mobile won't care.
I advise reporting it lost, if you say it's stolen you have to submit to them a police report.
Good luck, let us know your results.

T-Fanatic said:
They send you what they have in stock at the moment. The longer a phone has been out the more likely you are to get a refurbished one.
The insurance company can't track it or do anything with it, you can do what you want with it and T-mobile won't care.
I advise reporting it lost, if you say it's stolen you have to submit to them a police report.
Good luck, let us know your results.
Click to expand...
Click to collapse
Thank you. Helpful information. Have you personally reported lost phone before?

T-Fanatic said:
They send you what they have in stock at the moment. The longer a phone has been out the more likely you are to get a refurbished one.
The insurance company can't track it or do anything with it, you can do what you want with it and T-mobile won't care.
I advise reporting it lost, if you say it's stolen you have to submit to them a police report.
Good luck, let us know your results.
Click to expand...
Click to collapse
I'm not sure but I'd be surprised if T-Mobile didn't blacklist lost /stolen phones.
Sent from my HTC Glacier using XDA App

Jaskwith said:
Thank you. Helpful information. Have you personally reported lost phone before?
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Click to collapse
I have not personally, but I worked at T-mobile up until a couple of weeks ago.
Your insurance isn't through t-mobile, so they don't care if you now have another one all of the sudden. Your insurance will only allow two phone replacements in a year because they can't actually blacklist or stop the phones.

T-Fanatic said:
I have not personally, but I worked at T-mobile up until a couple of weeks ago.
Your insurance isn't through t-mobile, so they don't care if you now have another one all of the sudden. Your insurance will only allow two phone replacements in a year because they can't actually blacklist or stop the phones.
Click to expand...
Click to collapse
Wrong! The phones can be blacklisted. Honestly if you do find its best to report it BC if you start using that old one or sell it then asurion can and will prosecute for insurance fraud.

sk337sk337 said:
Wrong! The phones can be blacklisted. Honestly if you do find its best to report it BC if you start using that old one or sell it then asurion can and will prosecute for insurance fraud.
Click to expand...
Click to collapse
I just have a question, cause I'd like people to be clear about what they're saying.
How would Ausrion even know if you sold it?
I mean, I could understand you finding the phone and using it again..cause maybe that could be tracked. (Maybe.)
But what could be done about selling it? That makes no sense.
Unless you try to sell it by posting "Selling my supposedly lost phone" on the TMobile forums.

nguyendqh said:
I just have a question, cause I'd like people to be clear about what they're saying.
How would Ausrion even know if you sold it?
I mean, I could understand you finding the phone and using it again..cause maybe that could be tracked. (Maybe.)
But what could be done about selling it? That makes no sense.
Unless you try to sell it by posting "Selling my supposedly lost phone" on the TMobile forums.
Click to expand...
Click to collapse
I am not sure what they actually do, but in theory it's pretty easy.
You claim the phone is lost
TMobile blacklists the phone's IMEI
Someone tries to register the phone on the TMobile network
TMobile and/or Asurion go after the account holder for the associated SIM
They show they bought it from you
No profit

chrisjs81 said:
I am not sure what they actually do, but in theory it's pretty easy.
You claim the phone is lost
TMobile blacklists the phone's IMEI
Someone tries to register the phone on the TMobile network
TMobile and/or Asurion go after the account holder for the associated SIM
They show they bought it from you
No profit
Click to expand...
Click to collapse
The phone can be unlocked to use on any provider.
So...wouldn't selling it as an unlocked phone give you a better chance?
And you could sell it to a friend and have them say they bought it from off the internet or at a pawn shop or anything.
I just don't think it's that precise. (Who knows maybe it is.)
Anyway. I'm not trying to prove there's ways around it. I just wanted to understand the statement better.
And is blacklisting a phone's IMEI a new thing? Cause I've had phones stolen in the past that ended being in use by other people. Nothing ever happened there. (And I know that because I found out who stole the phone.)
*Just curious by the way, not trying to start a heated conversation or anything.
Thank for the info!

The insurance companies are NOT as dumb as you think they are. Insurance fraud is a booming business and companies are always looking to minimize their losses against fraud.
I know this because one of my specialty fields includes loss prevention and fraud. They can and will blacklist your IMEI number and despite your noble efforts to sell to a friend who magically ends up buying that very same phone off craigslist [unbeknownst to you ] will get you in trouble.
Do the smart thing and heed the advice given here by people who know. Don't try to fool businesses or people who have been around the block way longer than your ingenious plan of trying to net an extra phone.
You're better off slipping in the Taco Bell parking lot and claiming an injury.

CBConsultation said:
The insurance companies are NOT as dumb as you think they are. Insurance fraud is a booming business and companies are always looking to minimize their losses against fraud.
I know this because one of my specialty fields includes loss prevention and fraud. They can and will blacklist your IMEI number and despite your noble efforts to sell to a friend who magically ends up buying that very same phone off craigslist [unbeknownst to you ] will get you in trouble.
Do the smart thing and heed the advice given here by people who know. Don't try to fool businesses or people who have been around the block way longer than your ingenious plan of trying to net an extra phone.
You're better off slipping in the Taco Bell parking lot and claiming an injury.
Click to expand...
Click to collapse
Think I could get some more detail about slipping in the parking lot of Taco Bell?

Asurion watches your account and tracks people down if they see someone you talk/text has the imei of your "lost" phone. Trust me don't lie to insurance companies

But if you sell it on Cl and report it lost at a bar...? What can they prove?
sk337sk337 said:
Asurion watches your account and tracks people down if they see someone you talk/text has the imei of your "lost" phone. Trust me don't lie to insurance companies
Click to expand...
Click to collapse
Sent from my MT4G running Gingerbread

So they actually blacklist imei numbers?
Sent from my MT4G running Gingerbread

Jaskwith said:
So they actually blacklist imei numbers?
Sent from my MT4G running Gingerbread
Click to expand...
Click to collapse
Yes they do.
Sent over HSPA+ using XDA app.

Jaskwith said:
So they actually blacklist imei numbers?
Sent from my MT4G running Gingerbread
Click to expand...
Click to collapse
I also noticed your sig says your MT4G is running Gingerbread. Wanna explain?
Sent over HSPA+ using XDA app.

Well its cm7... basically gingerbread.
CBConsultation said:
I also noticed your sig says your MT4G is running Gingerbread. Wanna explain?
Sent over HSPA+ using XDA app.
Click to expand...
Click to collapse
Sent from my MT4G running Gingerbread

Better not do that. Just don't lie to insurance companies

I'm not advocating fraud, but last time I checked the two big US GSM providers (AT&T and T-Mobile) don't utilize an IMEI blacklist. I checked because I had a phone stolen from me and I asked T-Mobile to blacklist the IMEI and they told me that they can't (or won't) do that. They said the best they could do was deactivate the SIM card to prevent the thief from running up my bill. After doing some digging, I discovered reports of many AT&T customers with the same experience.

moto211 said:
I'm not advocating fraud, but last time I checked the two big US GSM providers (AT&T and T-Mobile) don't utilize an IMEI blacklist. I checked because I had a phone stolen from me and I asked T-Mobile to blacklist the IMEI and they told me that they can't (or won't) do that. They said the best they could do was deactivate the SIM card to prevent the thief from running up my bill. After doing some digging, I discovered reports of many AT&T customers with the same experience.
Click to expand...
Click to collapse
that is absolutely true. USA gsm carriers have 0 interest in blacklisting for obvious reasons = more money in their pocket. You get to buy a new phone for more money and whoever steals/find the phone gets to pay the company even more money.
I have no idea what insurance companies will do, though, but I've reported a lost phone, which I'm sure someone is still using, got a replacement and never heard word of it being tracked down or something.
Best advice I have is call assurion and ask if, in case your phone gets lost, if they'll do anything to retrieve it. My guess would be a resounding NO unless you have a police report, a subpoena and a lot of time to waste on this.

My phone is marked as stolen? Wtf?

So I got a new phone right from bell a month ago via their insurance thing when I broke mine. Worked great for a month. This morning it said something about incorrect sim and to contact bell.
Call them and they tell me it's stolen.
I take my receipt and the warranty thing in but the serials don't match and they want to keep the phone. I grab it and leave. I've taken my stuff off it. And been on the phone it bell for like an hour.
Has anyone heard of this before? Do I have any options besides smash this with a hammer and buy a nexus 5?is it possible to get a resolution from bell customer support?
Since when have they been able to disable a phone remotely like that. I don't like that they can do that.

Jeffrey000 said:
So I got a new phone right from bell a month ago via their insurance thing when I broke mine. Worked great for a month. This morning it said something about incorrect sim and to contact bell.
Call them and they tell me it's stolen.
I take my receipt and the warranty thing in but the serials don't match and they want to keep the phone. I grab it and leave. I've taken my stuff off it. And been on the phone it bell for like an hour.
Has anyone heard of this before? Do I have any options besides smash this with a hammer and buy a nexus 5?is it possible to get a resolution from bell customer support?
Since when have they been able to disable a phone remotely like that. I don't like that they can do that.
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This is something you need to contact either the insurance company where you got your replacement phone or your carrier. They've been able to block ESN's for a while now....I know that they were doing it on Verizon, and I think AT&T does it now too...its probably just a matter of time before all do it. Helps prevent people from stealing phones if they know it can be disabled remotely by the carrier.

Heard there was a way to block ESN. but no way to unblock it. ...
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app

erstad said:
Heard there was a way to block ESN. but no way to unblock it. ...
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
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This is basically what I'm being told.
Being given a run around. Basically they may or may not have made a mistake and I'm out of luck. All my different paperwork has three different serial numbers and none of them match the phone.
So how the f does that happen?
I wish *****ing to bell got any kind of results, I feel bad for the poor workers I am highly frustrated at even though they have no power.
I don't know what to do. The one lady said to sell it to Europe. Or make it a toy for my kid.
I dunno what to do.

Jeffrey000 said:
This is basically what I'm being told.
Being given a run around. Basically they may or may not have made a mistake and I'm out of luck. All my different paperwork has three different serial numbers and none of them match the phone.
So how the f does that happen?
I wish *****ing to bell got any kind of results, I feel bad for the poor workers I am highly frustrated at even though they have no power.
I don't know what to do. The one lady said to sell it to Europe. Or make it a toy for my kid.
I dunno what to do.
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Click to collapse
How did you pay for it? Maybe you can dispute it if you used a credit card...other than that you are out of luck I guess