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Phone Insurance

So tell me, does anyone have insurance on their "rooted" Nexus one? I'm thinking of getting one for mine, but not sure if T-mobile provides it, or is it a good idea to get it from them, if ever. Coz they don't carry the device.
Any suggestions? Thanks in advance!

I have insurance on my Non-Rooted Nexus. You can get it from t-mobile. But i dont believe you can have insurance one you root the nexus one. I believe it voids the warranty. I may be wrong. Heres some info:
Is PHP (Premium Handset Protection) available for this Nexus One?
Yes, PHP is available for the Nexus One.
How much does PHP Insurance cost?
PHP Insurance is $4.79 per month with a $130 deductible.
How long do I have to add PHP to my account?
To qualify for PHP insurance you must add the insurance to your T-Mobile account within the first 14 days of purchase.
Great News! Asurion’s Premium Handset Protection offered through T-Mobile is available on the Nexus One. For $4.79 per month, customers are protected from loss, theft and damage – even screen damage or water damage. There is a $130 deductible per approved claim, much lower than the full retail of $529. Asurion will replace your Nexus One with . . . a Nexus One. As with most buzz-generating, hot new phones, inventory availability can be an occasional problem. Its not that Asurion doesn’t want to replace your Nexus One with a Nexus One, we do! Should there be a brief inventory problem, Asurion will offer a few different options to affected customers.

I have insurance on my ROOTED phone. You can have it. While it is true that rooting voids your warranty this has nothing to do with insurance. So look at it this way. I have a rooted phone and I loose it. I file a claim as loss is covered under the insurance. How on earth are they going to know it was rooted? Make sense.
The other above info is what I was told.
One thing to note. I had insurance on my G1 that was something like $6 / mo when I transfered that to my N1 it went down to the $5 /mo. This is because T-mobile would extend the warranty on the G1 since it was one of their phones. They don't do that on the N1 since it isn't theirs. That is why it is a little cheaper.
As for how it is replaced since T-mobile doesn't have the Nexus. I was told that the insurance company was getting some for replacements. Until then if you had a claim and they didn't have any you would go directly to Google and order a new one. You would be responsible for the full upfront cost of an unsubsidized phone. They then would cut you a check for the phone minus the $130 deductible. Make Sense.
Oh also a point on the 14 days to activate insurance. This is also true however. Lets say you let the 14 days laps. As long as you haven't rooted your phone (that would have voided the warranty) if it is ever replaced by the manufacturer you then have another 14 days to activate the insurance from the point in time you get the replacement. That is how I got insurance on my G1. I forgot to call back in the 14 days and then couldn't get coverage. Then my home button died, T-mobile replaced it under warranty, I then had them activate the insurance. Also if are under insurance and if you have a replacement under warranty I would be sure to call T-mobile. Since that was likely taken care of directly through Google or HTC they may not know. Of course if you had an insurance claim for say water damage that they tried to deny because the SN didn't match what you originally bought you could say "Oh, did I mention that the water damage happened when it fell off the boat in 300' or water?" I must have written that SN down wrong and what you have on record must be right.
Hope that helps....

as a point of interest, state farm charges me $30 a year for insurance on my nexus one, with ZERO deductible..
that's $2.50 a month folks...
and they don't care if it's rooted, or you used it to hold up your car when you changed your oil.

Thank you for the information I'm goin with state farm.Hahaha.

Hmmm... Called Tmobile, they said my Nexus is currently insured... I made them double and triple check it, but they were positive bout this, I guess my insurance from my G1 is automatically transferred to the N1.
I still thank you for the response guys!

i'd cancel it and get a real policy that costs half and doesn't have a deductible... but that's just me..

Red MacGregor said:
as a point of interest, state farm charges me $30 a year for insurance on my nexus one, with ZERO deductible..
that's $2.50 a month folks...
and they don't care if it's rooted, or you used it to hold up your car when you changed your oil.
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That's good to know and seems like a better way to go!

Oh you were for real? lol I thought you were just kidding, I dont have StateFarm as insurance though. They might not cover it.
Red MacGregor said:
i'd cancel it and get a real policy that costs half and doesn't have a deductible... but that's just me..
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rjhay22 said:
Oh you were for real? lol I thought you were just kidding, I dont have StateFarm as insurance though. They might not cover it.
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call whomever you're using, Farmers, whomever, they likely have a similar policy..
T-Mobile is charging a ridiculous premium for that policy

$4.79 a month is not something I miss.

uansari1 said:
$4.79 a month is not something I miss.
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sure, the difference is only $30 a year... over two years an extra $60 on the price of the phone, unless you include the deductible, and it's an extra $190.. 1/3 of the cost of the original phone..

The original poster should call T-mobile again. As I mentioned in my post that the original insurance that I had on my G1 was more expensive. They may have changed it from the insurance that is something like $7/mo to the one that is about $5 ($4.75 or whatever). I got my phone early on so it is possible they are getting better at automating these things. Everyone was still trying to figure out this new Nexus thing when I got my phone.
I have to call my insurance company anyhow so I am going to ask about phone coverage. I have USAA though not State Farm. Even if they don't offer it I wouldn't switch to State Farm. We are saving $1800 a year and have more coverage and a lower deductible on our house compared to State Farm. My parents are now switching over to USAA. He said they will save $900 a year on their 4 cars/truck.

Insurance is available for the nexus

i had a g1 with t-mobile and ive had my nexus one since they came out
just today i got a letter from them letting me know that they now cover my nexus!
if anything goes wrong its only a 130 deductible!
btw the company is asurion
i pay 4.79 a month for this coverage

We already know.

I got a letter from Asurion today telling me that they do not cover the Nexus One. WTF?!

yep. this is pretty darn old. search before posting, pretty please

cheaper options are also available... again search is your friend
http://forum.xda-developers.com/showthread.php?t=639202

danguyf said:
I got a letter from Asurion today telling me that they do not cover the Nexus One. WTF?!
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This is actually worthy of discussing... Did you buy the insurance through T-mobile directly? I haven't received any such notification from Asurion.

Thanks for posting. There have been insurance posts but I haven't seen one where you could get insurance at this point. I bought the phone the day it came out. T-Mobile told me no insurance. I read on xda that yes insurance. I called T-Mobile back different person told me no and said call asurion. Asurion said they have insurance but since I didn't buy the phone from T-Mobile my insurance would give me a 'comparable phone' but not a nexus. So I bought a backup nexus. This is huge news for me personally because I may be able to sell my backup. Thanks OP, and thanks for not using the search option since this is new news and the search function is frequently ineffective.

when i went to t-mobile and got my sim for my even more plus no contract plan, they told me the phone is insurable, 5.99 a month 130 deductible

I know this was posted in another thread but I wanted to reiterate it here. Call your normal insurance company and insure it through them. I have State Farm and I pay $2.40 per month with ZERO deductible. It's also a stand-alone policy so that if I need to make a claim, it doesn't affect my other policies.

It has been backorder since the beginning. I doubt they ever stocked it. I have been waiting for my replacement for 3 weeks now.

yeah, state farm just cuts me a check for $529, and i buy a new one thru the google store

Sprint Returns

Since we have this '30 day, if you don't like it. return it' thing, I planned on returning mine just for the simple fact that I want one that was built better (minor glass separation/light leakage/etc). My question is, does Sprint monitor this and make notes on your account?
I'm a new customer coming from AT&T, and after my discounts they don't really make too much off me and I heard the more money you spend the more they're willing to be flexible. I know AT&T had a red to green meter in terms of how much 'trouble' a customer was based on how much they get every month and what they've done for you, does Sprint do the same thing?
PS: Does anyone even know what the meter is supposed to tell the workers who see it? Be nicer? Be meaner?
PS: Anyone have any clue when the new shipments come? Every store in a 50 mile radius of me is sold out and clueless.

Nah I don't think they do...You will have to pay a restocking fee though (about $35)

If its defective, they will exchange it. No reason for your mystery meter to be involved.

Well when I talked to SCS (*2), they said that the people at the store would be the final judge on it and I get the feeling that they won't agree that my leak leakage and screen separation is enough to be considered a defect. The girl I talked to said it was only cosmetic so they wouldn't just exchange it.
After reading posts, it seems like every different person you talk to says something different. Such a pain that they don't have a set procedure for something like this.

tell them you'll return it and go purchase it somewhere else.

They'll exchange it easily if you're within your 30-day window. Just go ahead and check it out.

Just tell them, why the ****-would-anyone pay so much to get locked into a 2-year contract to get anything less than a perfect phone (cosmetic & hardware wise)? Ask them if they would buy a brand new car with dings and dents on it. I mean, it's only cosmetic right? I'm sure the car drives fine.
And then see what the manager says.

PoisonWolf said:
Just tell them, why the ****-would-anyone pay so much to get locked into a 2-year contract to get anything less than a perfect phone (cosmetic & hardware wise)? Ask them if they would buy a brand new car with dings and dents on it. I mean, it's only cosmetic right? I'm sure the car drives fine.
And then see what the manager says.
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+10000000 you are the winner sir, haha.

PoisonWolf said:
Just tell them, why the ****-would-anyone pay so much to get locked into a 2-year contract to get anything less than a perfect phone (cosmetic & hardware wise)? Ask them if they would buy a brand new car with dings and dents on it. I mean, it's only cosmetic right? I'm sure the car drives fine.
And then see what the manager says.
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Thank you. I've been trying to figure out how to explain it without sounding like a **** and you've summed up everything I've been trying to say.
I'm not sure what to do at this point, seeing as I have no idea when the new models are supposedly coming out or when the stores would even have them in stock. Is my best bet just to return the phone outright, cancel my contract and wait? Think I'll get hit by a restocking fee?

I for one can praise Sprint's 30 day money back. *2 people were excellent and politely answered all my questions. Also the Sprint store was excellent as well. I just walked in with my Evo, box, and receipt and told them that I would like to cancel. Employee took my phone and started processing my request No Questions Asked. During the process she just politely asked me as to why I was returning, I just told her that I wasn't getting 4G at my home. I got a full refund and she even offered to return the Silicon case I had bought from Sprint. Now that is customer service. Got a full refund (no restocking fee because she said my phone was defective), full refund on my silicon case and I didn't even have the charger for my phone. Could of easily kept the red battery and 8GB mSD card..
Sprint is awesome. I was wondering the same thing as well. If I cancel and get it again in a few days will it matter? If not I'm getting another Evo asap.

I just realized something as I was gathering all the things that came with my EVO. I think I mailed the original receipt to get my rebate. They should be able to pull up all the information still right?

My situation is a little different. I bought the EVO at full no contract price. I need to exchange it for a new one, but we all know you can't find any in stock. I got mine from sprint.com. They insist on doing an exchange, just so that your 30 days is from the original purchase. But since I payed full price, I'm just gonna pay full price for another device and return the EVO (no exchange). That way, I have 30 days from the new purchase. Surely they should have some EVO's in stock by then. Paying full price, I refuse to settle for a refurb.

dmystic1 said:
My situation is a little different. I bought the EVO at full no contract price. I need to exchange it for a new one, but we all know you can't find any in stock. I got mine from sprint.com. They insist on doing an exchange, just so that your 30 days is from the original purchase. But since I payed full price, I'm just gonna pay full price for another device and return the EVO (no exchange). That way, I have 30 days from the new purchase. Surely they should have some EVO's in stock by then. Paying full price, I refuse to settle for a refurb.
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ok, i admittedly have no first hand experience with this, but it is my UNDERSTANDING that you have the 30 days on the first phone, but the second one you are stuck with (unless, of course, you purchase another one outright). like i said, that's just my UNDERSTANDING from speaking with a Sprint rep last year.
and i have to BELIEVE that when the fixed EVOs come in, that Sprint will waive the 30 day window for, let's say, seven days. they've worked so hard to improve their reputation for customer service that it would be silly to wipe out all that hard work and spent money all at once.

There is NO RESTOCKING FEE if you are a new customer within the 30 day trial period.

Dropped my phone, am I screwed?

So I dropped my phone 2 feet and it exploded and the screen is done. I'd post pictures, but it makes me sad.
I've had the phone for 40 days or so, what can I do to not have to pay $550 for a new phone? Add insurance and wait a month? If I add the insurance what would it cost me per month and for a new phone?

Landmine said:
So I dropped my phone 2 feet and it exploded and the screen is done. I'd post pictures, but it makes me sad.
I've had the phone for 40 days or so, what can I do to not have to pay $550 for a new phone? Add insurance and wait a month? If I add the insurance what would it cost me per month and for a new phone?
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As far as I know, you can only add Sprint TEP during your first 30 days. Check your credit card for accidental damage protection (Amex has 1 year extended warranty and 90 days accidental damage).
Repairing the screen probably won't be $550, but will be very expensive.

I'm sorry for your loss. As far as I know you can only sign up for insurance within a certain period of time after recieving the phone. I think you are past that timeframe.
I don't think there are any replacement screens available yet for replacing the glass yourself. You could search for something like that if you are the brave type, or look for a place that will repair it for you. But again, I don't think replacement parts are available yet.
In my opinion, if you want to avoid buying an expensive new phone I would buy the cheapest CDMA phone you can get from sprint (or Ebay) and wait until parts are available for the EVO.

Without insurance you are pretty screwed. You can try adding it to your Sprint account now and see if they will let you and wait 40 days or so to file a claim.
Either that or pony up the cash for one on ebay.

Amex protection, while they are amazing, will only cover what you spent on the phone.
So if you got the phone for $199, they will reimburse you what you spent on it, not the cost of the replacement at $499.
I went through this with my wifes Pre. Dog ate it after 80 days. Amex said they would give me $199 for it (what I spent) but would need the damaged phone as proof. It would cost me $499 for a new Pre. Luckily I had insurance. I asked Amex if they would pay the $100 deductible for the insurance, but my insurance company would want the damaged phone to see if they could repair it.
They immediately credited my account $100 and was happy about it. They did not need the phone back.
I buy everything on Amex. Everything.
But in your case you have two options. Buy a new phone, or try to get away with insurance fraud.
I thought I read a post somewhere on here where someone found the front glass for sale for like $130.

So Sprint added the insurance to my plan and told me it was active as of today. So I'm covered apparently, anyone know what it will cost me to use that insurance?

It was $100 for me.
Sent from my PC36100 using XDA App

Thank you. Suppose this thread can now be closed or deleted.

Please have some form of moral fortitude and carry the insurance for at least a year.
Glad you are able to get away with it.

I'm going to keep the insurance forever. I wanted to get it pre-drop but put it off because I was so "careful"... What a joke I am right?

Landmine said:
I'm going to keep the insurance forever. I wanted to get it pre-drop but put it off because I was so "careful"... What a joke I am right?
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You live and learn
Luckily Sprint allowed you to add the insurance past your 30 day mark. I understand that insurance can be added "anytime", but I guess they fed me a line of B.S. when they warned me that after my 30-trial period, I couldn't add it.
Either way...$100 is a heck of a lot better then having to dish out the full price of the phone.

If you ever need insurance activate an old phone online then activate the one you need insurance on. It will let you add it then. It needs to be able to power on and join the network though.

My Sprint insurance runs 15 a month per phone.

PAPutzback said:
My Sprint insurance runs 15 a month per phone.
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Why? I have Total Equipment Protection (the best plan) and it is $7 per phone per month.

if sprint ever tells you that you can't add insurance tell them it's in the contract which it is, as long and they didn't kick you off because of too many claims ( i think 3 or more a year) they have to let you add it

If you would have gone to a service and repair store like mine, you would have been charged a $119 fee and then we could either replace the damaged parts if we have them, or order you a replacement. Then you could also add insurnace after that as well.
Best thing is that the Evo is not hard at all for us to work on. The only hard part would be getting a screen. I can have one taken apart and swap a screen in probably 15 to 20 minutes.

[Q] Asurion Insurance

does anyone know if asurion (tmobile insurance for 6.99) will replace my "lost" hd2 with a newer phone or are they still offering hd2's. i heard they were discontinued.
i wouldnt mind getting a g2x lol. not likely but that would make me very happy.
oh and if it makes a difference i am in the u.s.

I just claimed a real lost HD2 about a week ago and got an HD2 in the mail the next day, so you can't scam them yet (although honestly I personally would feel like a slimeball trying to scam a phone like that, pretty much admitting you can't get one thru honest means)
edit: I wouldn't trade an HTC for an LG anyways, even if it is Dual-Core.

As long as they are still offering the HD2, which they are check the website, all you will get from a insurance claim is another HD2. I think you will still have to pay a hundred bucks to get the device though. But heyca hundred bucks for a HD2, you can not beat that.

$130 .

orangekid said:
$130 .
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They must have went up on it seems I bought my HD2. I was told $100 to replace my HD2 with the insurance, which I do have. But hey $130 is still not bad.

its horrible to see how fast the hd2 lost value. if im lucky i can get 200 on craigslist. it was like this like 3-4 months after the phone came out. even luckier is how it hasnt gone down since then.
i guess im waiting for the sensation
most likely 3 months away

I'm not sure what experiences other people have had with asurion, but mine sucked. Filed my claim and paid accordingly (which took 24 hours to actually process) then they stated the phone was shipped out "next day" , however not providing a tracking number. Finally 2 days later providing a tracking number, no update whatsoever regarding it until I called it in. Then they tell me there was a "problem" with my shipment and that they're going to order a replacement phone for me the same day.

Had a very bad experience with Asurion, so no more phone insurance

Agreed. Asurion isn't worth it. yes, $130 to replace the phone. Except, I've had T-Mobile for 6 years, and been paying $6.99/month on two lines and have never had a reason to use it till recent. Which is to say, I've paid $500 into the service, and still had to pay $130 "desposit fee". And they wouldn't do anything to help me, other than charge me to use a service I've paid for. I would have enough money to pay out of pocket for the phone easily if I'd set asside the money myself. Which is what I'm doing as soon as I go and cancel the insurance. Especially as now they're going to start charging $5 to file a claim, as of June. Screw you, Asurion. For doing nothing.

in my area ive never paid over 200 for an hd2. usually around 150. off of cs.

I just cracked my screen, I looked on the tmobile website and there isnt a hd2 new hd2/refurbished for sale...I would pay the deduct if it they would upgrade similar model but if not I might as well get a 40 dollar digitizer replacement on ebay. Anyone know a updated answer on this?

Tis what happened to me. Dropped the phone onto cement, and it landed corner first. Broke the screen. And yeah, T-Mobile and Asurion (the equipment protection company that the insurance goes to) are both out of stock of HD2's now. You'll be stuck getting an HD7. And no other options. Peroid. Trust me, I asked, begged, yelled, etc at them to get me a different phone. Heck, tried to get them to lower or waive the fee, as per previous post in this thread. Honestly, I really do need to file a complaint against Asurion. It's a scam, IMO.
If you love your HD2, and don't mind voiding your warrantly permanently, getting a replacement screen/digitizer is worth the money. $60 at most, which is better than the $130 "replacement" fee for an HD7 instead.

Last month my Tmobile HD2 fell on the cement also and had a broken screen. File with Asurion and i also had to pay a fee of $130. But i received withing 2 days another refurbished HD2. Im surprise how Drashna said that there our of stock of HD2. Drashna im curious but did you received a New or Refurbished HD7 phone?