Database Users

Qtek9000 Won't soft or hard reset beyond boot screen!!

I've had my Qtek 9000 for a week. I've spent most of that week installing software, and getting it setup (using a lot of useful info from this site).
This afternoon it locked up, and wouldn't respond to any button presses (including the on/off button)
Soft resets result in it powering backon, but stopping at the boot screen, after displaying the ROM versions in red text.
Eventually, I tried a hard-reset. Same thing happens - process goes ok until it displays the ROM version, when it just sits there. I've tried removing the SD card and SIM card and hard-resetting. No Joy.
I had just installed OzVGA, and was testing it when this occurred, but that is probably just a coincidence (surely a hardreset should fix anything bad that happened there?)
I hadn't at any point played with the ROM.
What should I try next?
And, does anyone know if I'm going to be able to get support for this in the US from Qtek? (I bought it in the UK), new
Thanks in advance.
-Steve

RE
Have you try taking out the battery, leave it for a while, put back the battery and do a hard reset?
It may work

Re: RE
FOSA said:
Have you try taking out the battery, leave it for a while, put back the battery and do a hard reset?
It may work
Click to expand...
Click to collapse
Unfortunately, no such luck
I'd tried that before, but the battery was only out for a short time. This time it was been out for at least 15 minutes.
Does anyone know if there's any kind of hardware or diagnostic test mode it can be booted into?
-Steve

How about updating/upgrading thr ROM?
This might work. you'll have to reinstall everything again, though

Jorgee said:
How about updating/upgrading thr ROM?
This might work. you'll have to reinstall everything again, though
Click to expand...
Click to collapse
Thanks - I may try that tomorrow. However, I'm a little concerned that updating it with a new ROM might invalidate the warranty (especially if it's not a QTEK ROM)
I was hoping that there was some kind of hidden 'diagnostic mode' I could try first, before taking that step. I've also been looking everywhere on the web, and I can't find anyone else that this has happened to. This makes me think it may be a hardware problem, though the way it just 'happened' seems more like s/ware.
Anyway, I'm out today so this will have to wait until tomorrow. My biggest concern at the moment is how I'm going to get any warranty support in the US. All I have at the moment is a very expensive brick!
-Steve

Have you tried entering bootloader mode?
BACKLIGHT BUTTON + POWER BUTTON + RESET HOLE
Then the screen will go blank then show the words SERIAL but you have to look real good because the backlight will be off when the serial is displayed. If it does go there, try hard resetting from there:
__ + __ + RESET HOLE
Hope this helps. WHat's your ROM verison/language anyway?

Jorgee said:
Have you tried entering bootloader mode?
BACKLIGHT BUTTON + POWER BUTTON + RESET HOLE
Then the screen will go blank then show the words SERIAL but you have to look real good because the backlight will be off when the serial is displayed. If it does go there, try hard resetting from there:
__ + __ + RESET HOLE
Hope this helps. WHat's your ROM verison/language anyway?
Click to expand...
Click to collapse
Thanks - but no improvement. I do get the 'serial' screen (with v1.00 displayed at the bottom), but when I do _+_+reset from there, it just goes back to the 'normal' Qtek boot screen and sits there.
Unfortunately, not having access to the OS, I don't know exactly the ROM versions etc. However, the info displayed in red text on the Qtek boot screen (where it hangs) is as follows. How do you interpret this?
R 1.03.00
G 42.36.P8
D 1.13.64 WWE
Thanks for your help - I'm hoping I can get this resolved without having to find out how to get support from Qtek!
-Steve

thefixer said:
Jorgee said:
Have you tried entering bootloader mode?
BACKLIGHT BUTTON + POWER BUTTON + RESET HOLE
Then the screen will go blank then show the words SERIAL but you have to look real good because the backlight will be off when the serial is displayed. If it does go there, try hard resetting from there:
__ + __ + RESET HOLE
Hope this helps. WHat's your ROM verison/language anyway?
Click to expand...
Click to collapse
Thanks - but no improvement. I do get the 'serial' screen (with v1.00 displayed at the bottom), but when I do _+_+reset from there, it just goes back to the 'normal' Qtek boot screen and sits there.
Unfortunately, not having access to the OS, I don't know exactly the ROM versions etc. However, the info displayed in red text on the Qtek boot screen (where it hangs) is as follows. How do you interpret this?
R 1.03.00
G 42.36.P8
D 1.13.64 WWE
Thanks for your help - I'm hoping I can get this resolved without having to find out how to get support from Qtek!
-Steve
Click to expand...
Click to collapse
You have a WWE (English QTEK ROM) but since you cannot enter bootloader mode, I don't think you will be able to update. You might have to return your device to where you bought it

Jorgee said:
You have a WWE (English QTEK ROM) but since you cannot enter bootloader mode, I don't think you will be able to update. You might have to return your device to where you bought it
Click to expand...
Click to collapse
Jorgee,
I notice (in the HTC 'confidential' manual I just downloaded) that there is a diagnostic program. Apparently, I put it on an SD card, and do Power+Backlight+reset to invoke it.
Do you know if that diagnostic tool is available anywhere on here, or elsewhere on the web?
Also - I wqas trying to find exactly how to enter 'bootloader' mode (after I have the 'serial' screen). Should it boot differently from here when doing a hware reset (_+_+reset)?
Regards
Steve

Actually, when you see SERIAL, that means you are already in bootloader mode. One question, what ROM do you wanna update to? QTEK, IMATE, MDA, O2?
Do the following once you get the SERIAL ON THE SCREEN:
1. Open active SYNC, then choose FILE>CONNECTION SETTINGS, then remove the check on the USB option.
2. Connect the phone to the computer with the sync cable. This should change the SERIAL on the device to say USB.
3. Run the ROM Upgrade (whichever it is you chose).
This shoulod update your device. If you are able to enter bootloader mode (SERIAL) this means that probably your ROM (OS) is damaged. Just update it even to the same verison then it should work.
If you get Country ID error while trying to update or any other error, just inform me, i'll walk you through the process.

Jorgee said:
Actually, when you see SERIAL, that means you are already in bootloader mode. One question, what ROM do you wanna update to? QTEK, IMATE, MDA, O2?
Do the following once you get the SERIAL ON THE SCREEN:
1. Open active SYNC, then choose FILE>CONNECTION SETTINGS, then remove the check on the USB option.
2. Connect the phone to the computer with the sync cable. This should change the SERIAL on the device to say USB.
3. Run the ROM Upgrade (whichever it is you chose).
This shoulod update your device. If you are able to enter bootloader mode (SERIAL) this means that probably your ROM (OS) is damaged. Just update it even to the same verison then it should work.
If you get Country ID error while trying to update or any other error, just inform me, i'll walk you through the process.
Click to expand...
Click to collapse
Hi Jorgee,
I'd prefer to go for the QTEK Rom (I'm assuming, from the info I posted above that I currently have 1.13.64 WWE). I'd like to go for the same or later version of this, but looking on the ftp site here I can't see ay QTEK ROM upgraders.
I have checked that when I plug in the USB I get 'USB' appearing on the screen, so I'm hoping that a ROM upgrade will at least work, even if it doesn't fix my problem.
One other thing that concerns me. When I plug into USB (with either a PC or the AC charger) the LEDs aren't lighting to indicate it's charging. Obviously, when during the flash upgrade I should make sure I have a reasonably charged battery. However, I don't know if I do (or even if it's currently charging).
-Steve

I guess leave it charged using the AC adapter for an hours, then here's the QTEK ROM.
ftp://xdaupload:[email protected]/Universal
Under Shipped ROM's you should see the QTEK.
If you cannot find it, tell me, ill send it to you. Trying to avoid this because it is almost 60MB in size

Jorgee said:
I guess leave it charged using the AC adapter for an hours, then here's the QTEK ROM.
ftp://xdaupload:[email protected]/Universal
Under Shipped ROM's you should see the QTEK.
If you cannot find it, tell me, ill send it to you. Trying to avoid this because it is almost 60MB in size
Click to expand...
Click to collapse
Thanks - I'd already found it on the devbuzz site, and am currently giving the unit an hour or two's charge before trying this. Wish me luck!!
-Steve

OK, here's what happened when I tried to update with the same Qtek firmware:
Initial dialog (that shows old and new (to be installed) firmware versions had blanks for all three firmware versions currently installed.
Started the upgrade, and left it running (couldn't bear the tension of watching!). Came back, and found the following error message displayed:
"Error 113: Extended ROM Update Error"
The update tool indicated that I should 'try again'. I'm currently re-charging the unit, and hoping (against hope) that this error was caused by insufficent battery charge.
-Steve

Okay, but maybe it just didn't update the extended ROM but the OS rom has been updated properly. After this error, try the __ + __ + reset button and see if it does boot fine.

Jorgee said:
Okay, but maybe it just didn't update the extended ROM but the OS rom has been updated properly. After this error, try the __ + __ + reset button and see if it does boot fine.
Click to expand...
Click to collapse
No luck.
I've also tried re-flashing a second time, but this time I watched it to see what happens
As the radio firmware is flashing, a message to that effect is shown on the Qtek screen. Once that is finished, the upgrade tool starts the extended ROM flash. At that time the Qtek's screen goes completely blank. The, after a minute or two, the upgrade tool reports that the extended ROM failed to upgrade.
I am assuming that normally, while flashing the extended ROM, there's a message on the phone's screen to say what's going on?
I'm also wondering whether to have a go at flashing the ROM in one of the other ways?
-Steve

I heard sometimes just flashing the Radio only might work.... Then after that you can flash the rest. Just extract the contents of the ROM to a directory. Take note of the ff:
Radio : radio_.nbf
OS : nk_.nbf
Ext : ms_.nbf
I just rename/move/delete the MS and NK files then run the update

Jorgee said:
I heard sometimes just flashing the Radio only might work.... Then after that you can flash the rest. Just extract the contents of the ROM to a directory. Take note of the ff:
Radio : radio_.nbf
OS : nk_.nbf
Ext : ms_.nbf
I just rename/move/delete the MS and NK files then run the update
Click to expand...
Click to collapse
Thanks Jorgee. Still no real success, but I think I might be getting closer.
I've tried the above (using both the original romupdate_ut.exe and MaUpgradeUt_noID.exe - same results with both).
I've tried each of the three files individually (using the ones from the shipped ROM, as downloaded above)
radio_.nbf always seems to flash ok
ms_.nbf always fails right at the start, and nothing appears on the phone's screen
nk.nbf almost worked. It started, and got up to 87% (tried this 3 times), with the update showing on both the phone screen and PC. Then it failed with error 112, leaving the '87% complete' message on the phone's screen.
Soft or hard reboots still result in us just ending up 'hung' at the boot screen.
Once again, thanks for your help so far. However, I am beginning to give up hope!
-Steve

I have the same problem with my Dopod 900 at post http://forum.xda-developers.com/viewtopic.php?p=207524#207524
But mine is no problem with EXTRom Upgrade
Waiting for your advise!
Thanks

truongia said:
I have the same problem with my Dopod 900 at post http://forum.xda-developers.com/viewtopic.php?p=207524#207524
But mine is no problem with EXTRom Upgrade
Waiting for your advise!
Thanks
Click to expand...
Click to collapse
I wish I had a solution!!! I've spent about 20 hours trying to get this thing to boot!
One question though - how did you get the 'boot option' menu up (allowing you to clear the registry etc). I might try that on mine (I had assumed that a hard reset ALWAYS cleared the registry.
Given that I was playing around with ozvga before this happened, there's a small chance that might help (though I think not; as I can't see how that would also stop the flash update working)
-Steve

Cincular 8525 stuck in Bootloader

I have a Cingular 8525 running WM5 that is stuck in bootloader screen. I have tried to soft and hard reset ... just boots back to the same screen, I can't turn it off once in the screen and when i sync via usb to the pc i get the message that the "usb device that is connected is malfunctioning" I have not done any upgrading at all and the phone worked perfectly right up till the time i powered it down and restarted into the bootloader screen.
Please can someone out there help me with this issue?

Zulu137 said:
I have a Cingular 8525 running WM5 that is stuck in bootloader screen. I have tried to soft and hard reset ... just boots back to the same screen, I can't turn it off once in the screen and when i sync via usb to the pc i get the message that the "usb device that is connected is malfunctioning" I have not done any upgrading at all and the phone worked perfectly right up till the time i powered it down and restarted into the bootloader screen.
Please can someone out there help me with this issue?
Click to expand...
Click to collapse
same problems, run perfect before with schaps wm6 rom then flash to faria wm6.1... not feel good with faria. try to flash with other rom then the problem start ..
how to recover ....... please help

Asfarizal said:
same problems, run perfect before with schaps wm6 rom then flash to faria wm6.1... not feel good with faria. try to flash with other rom then the problem start ..
how to recover ....... please help
Click to expand...
Click to collapse
Manage to solve the problem ...thanks WIKI !!
Go to Bootloader mode: Hold side OK and POWER buttons together and reset with stylus
Then Flash to any ROM you want !!

Thanks .... But
Thanks for the reply ... but i have no idea how to do what you tell me, I am new to all this phone "stuff" as a matter of fact this is the first time that i am ever using one of these forums. I have read till i am cross eyed but dont actually understand what you are talking about ... now don't let that scare you away as i am willing to learn and i am not braindead ... you all had to start sometime in this, not so. I get that i need to try and reflash my rom...
so is there some type of rom update software that i need? ... what is a hard SPL?? ... and who is Schaps?? .. sorry guys to do this to you but i would like to get into this game and i need some ( well maybe a lot ) of pointers.
Thanks for your time.

1. Search for "mr vanxs guide" so you have an idea on what you're doing.
2. OK, as Asfarizal said "Go to Bootloader mode: Hold side OK and POWER buttons together and reset with stylus". If you cant work out what the buttons are, go to the manual. it will tell you.
3. type in "hard SPL" in search on the forum & download the .zip or .rar file. this should have 2 files inside when opened,
a). RUUWrapper.exe and
b). RUU_signed.nbh
sync Hermes and double click .exe file. follow prompts.
4. find a rom that you want (would suggest TNT SE as a fairly good rom for noobs... good and stable, no problems...) Again download, then (and this is personel preference) format an sd card fat 32 and copy RUU_signed.nbh into root directory. Rename it Hermimg.nbh. Put into Phone and put into bootloader(make sure the battery is more than 50%) follow prompts. This should get you out of trouble. You can also sync your Phone and double click on the RUUWrapper.exe HOWEVER, if you should reset your computer, pull out the usb cable or have anything else happen to the computer that interrupts the flashm, you could end up with a worse brick than you have now. try to read up on flashing (search for "mr vanxs guide") and this should help you a lot if you have other questions. Good luck and happy flashing......

Thank You
I will follow the instructions you gave and try to get it going this weekend.
Thank you so much for your time

Zulu137 said:
Thanks for the reply ... but i have no idea how to do what you tell me, I am new to all this phone "stuff" as a matter of fact this is the first time that i am ever using one of these forums. I have read till i am cross eyed but dont actually understand what you are talking about ... now don't let that scare you away as i am willing to learn and i am not braindead ... you all had to start sometime in this, not so. I get that i need to try and reflash my rom...
so is there some type of rom update software that i need? ... what is a hard SPL?? ... and who is Schaps?? .. sorry guys to do this to you but i would like to get into this game and i need some ( well maybe a lot ) of pointers.
Thanks for your time.
Click to expand...
Click to collapse
Looks like you've got a lot of reading to do, and a problem to sort out. Firstly a couple of answers...
Schaps is a Rom Cooking guru (makes custom versions of WM5, WM6 etc). When you get your phone sorted out I'd recommend trying one of his roms.
Hard SPL. The SPL is part of the bootloader which effectively dictates how a rom is flashed and what roms can be flashed. HardSPL is a custom version of this which allows you to flash any rom from any carrier. It also protects against a bad flash in many cases. It is recommended before you try flashing any new roms or radio roms. Use Hard-SPL-V7 at the bottom of the first post here.
The Rom upgrading software is contained in any of the cooked or carrier supplied roms. It is normally a .zip file which cotains 2 files: xxxxxRUU.exe and RUU_signed.nbh. You run the .exe file from your PC when connected to your phone via USB. More details of how to do this are in MrVanx's guides. Also other resources here.
Now to try to sort your phone out...
What is displayed on your screen when in bootloader mode? It should be something like this:
HERM200
IPL-1.04
HERM200
SPL-2.10.Olipro (This is HardSPL V7)
If you don't have an Olipro SPL then you need to get HardSPL onto your phone. If you haven't done any upgrading and have had the phone from new then I guess you don't have hardSPL.
Now you need to fix your USB Malfunctioning problem. I can't help too much here except to suggest trying a different cable, different USB port or different PC. Also, if you are running Vista try an XP maxhine. When you connect to the PC does your phone show Serial or USB on the screen? If you can't get a USB connection, all is not lost - you can re-flash your rom using an SD card, method here.
There is a thread about un-bricking phones which may help.
There are various diagnostic tools (which can also screw your phone if used incorrectly). The favourite of these is MTTY but you need a USB connection to use this.
If your phone is in warranty I'd recommend getting your supplier to sort it out, but if not I'd try to re-flash an ORIGINAL supplier rom (Cingular I guess). You can get links to the official supplier roms here.
I think (might be wrong) that sometimes when stuck in bootloader you need to flash an official rom, not a cooked one to recover your phone - then you can run HardSPL and then flash cooked roms again.

Cingular 8525 stuck in bootloader
Thanks for the reply ... lots of great input.
Now to answer some of your questions.
1) When I power up the phone (only pushing the power button ) it goes straight into the bootloader screen without pushing any other buttons, and it displays
HERM100
IPL-1.01
HERM100
SPL-1.06
Then at the bottom in the white bar it says "Serial"
The only way that i have found to power it down again is to remove the battery, there is no response from any single buttons after it is in bootloader
the soft reset and hard reset work but it just goes right back to the bootloader screen after.
2) The USB malfunction. This only started after the phone "crashed" and before that it worked great ... well i only used it to sync up to my work pc for the contacts and to get pictures onto my hard drive.
all the PC's that i use are running XP. I have tried my home PC and my Laptop
and the work PC and all of them have their own cables and they all say the same thing ... "the USB device is malfunctioning"
I am sure that when i get the phone going again the USB will start to function again.
3) Phone warranty ... I bought the phone off e-bay from a store in new york about 10 months ago as a "new unlocked cingular 8525" it was new and unlocked, but i have no idea how they unlocked it. I would assume that there would be no warranty now and in any case i live in Canada and would have to ship it down to the states to an AT&T repair center and that sounds like a nightmare to me with the customs and so on.
I will give you a little more background on the problem. the phone worked like a charm without any problems at all for the 10 months that i had it, then the morning of the crash the phones alarm did not go off in the morning and i was almost late for work ... i did not pay it any further attention untill at 3:26pm
that afternoon the alarm went off ??????? (it was set for 6:05am) so i checked the main clock time, it was right. I then checked the alarm time, it was right ??? So i figured that something must have just got confused, so i powered down the phone with the power button to just restart it and while it was powered down i removed the battery to take the oportunity to to clean all those fuzzies and dust that collect in the battery compartment out and put it all together and powered it up again (just by pushing the power button) and this wierd red, green, blue and white screen appeared and that is all that i have seen since ???
I hope that answers your questions and i will start going through the links that you sent and get to reading ... will there be a pop quiz ... lol
Thanks again for your time and i very much appreciate all the time that all of you have spent on me and my phone ..... I know that you all just feel bad for me because i now have to use a Motorolla V551 ... lol

Great Work
ultramag69 said:
1. Search for "mr vanxs guide" so you have an idea on what you're doing.
2. OK, as Asfarizal said "Go to Bootloader mode: Hold side OK and POWER buttons together and reset with stylus". If you cant work out what the buttons are, go to the manual. it will tell you.
3. type in "hard SPL" in search on the forum & download the .zip or .rar file. this should have 2 files inside when opened,
a). RUUWrapper.exe and
b). RUU_signed.nbh
sync Hermes and double click .exe file. follow prompts.
4. find a rom that you want (would suggest TNT SE as a fairly good rom for noobs... good and stable, no problems...) Again download, then (and this is personel preference) format an sd card fat 32 and copy RUU_signed.nbh into root directory. Rename it Hermimg.nbh. Put into Phone and put into bootloader(make sure the battery is more than 50%) follow prompts. This should get you out of trouble. You can also sync your Phone and double click on the RUUWrapper.exe HOWEVER, if you should reset your computer, pull out the usb cable or have anything else happen to the computer that interrupts the flashm, you could end up with a worse brick than you have now. try to read up on flashing (search for "mr vanxs guide") and this should help you a lot if you have other questions. Good luck and happy flashing......
Click to expand...
Click to collapse
Thanks a lot man & great work i unbricked my Herm100 with method u mention above thanks a lot & great job keep it up

I also have this problem.
I d/l Hard-SPL-V7
and when i run RUUWrapper.exe
I get an error saying the application failed to initialize properly (0xc0000135)
What's going on?
How do i fix this?
this happened when i was trying to unlock the phone.
Thanks

need help
when i switch on my orange herm100 it shows On the bootloader screen is displayed:
HERM100
I PL-1.01
HERM100
SPL-1.40.01ipro
history : i buy unlocked orange phone
fewdays back i found no imei ,
yesterday i try to flash by micro sd but in gsm stage its gets hang no progress after extrom stage
IPL - OK
BOOTLOADER - OK
SPLASH1 - OK
SPLASH2 - OK
EXTROM - OK
GSM - (NO ACTION)
OS -
i tryed several time no action, i cant connect by mini usb.
PLEASE help me
tell me which it the right rom to chose? step by step procedure..
how to rectify imei?
thanks and regards
kirtibas

kirtibas, sorry it took so long to reply, 1st thing I'd do is upgrade to SPL 2.10 olipro. This is safer to use than others. then I'd suggest reflashing a stock rom to see if that works. After stock rom works then use a cooked rom as your heart desires... Cheers...

Problems with FM Radio & Camera

Hi all,
I encounter some problems with the polaris. When I want to use the camera I encounter the message:" unable to initialize....".
I also encounter problems with the FM radio: when I want to use my radio, it starts up, you see the screen, but no sound radio stations can be found. This means no radio functionality as well.
I've perfomed soft reboots but also hard reboots (so it initializes completely again). I also tried new ROMs. Nothing helps. Anybody recognizes this problem? Looks like that it has problems initializing the radio/ camera function.
Is there an update available which could fix this problem? My device is not damaged at all. Or would there be an other solution, as far as you know? Furthermore, the phone works perfectly. Hopefully you can help me with this.
Thanks!!!
Greetz,
M

First flash ur pda with :
http://www.4shared.com/file/46948092/9e97bc37/Radio_Murata_1582123.html
or
http://www.4shared.com/file/54732373/c9f753c5/Radio_Murata_1582514.html
If that doesnt work.Keep the one murata radio on your pda and flash another win mobile rom(without radio rom).
I prefer khanx vanilla v6 (radio isnt working, http://forum.xda-developers.com/showthread.php?t=398796 ) or swtos roms (http://forum.xda-developers.com/showthread.php?t=404977 )
look also:http://forum.xda-developers.com/showthread.php?t=414436
Other radio roms are crap....

2 ALL. My FM radio very very poor, allways noice & appear and disappear signal, in same moment - mobile phone samsung about 200$ give 100% better quality
any suggest ?maybe need forget to use radio in cruise ???

Hi Badguy,
Yesterday I tried to flash my pda, as you said, with the radio rom "http://www.4shared.com/file/46948092...a_1582123.html". the update ended up in 99% completeness. So now....I have the tri color error (so I cannot use my phone). Hopefully I will be able to restore it again.
You have any tips?
Michel

hi.
Yes i forgot to tell you, that u have to flash HARD SPL first, then u can flash any custom rom and any radio rom.
Now, u have to flash ur pda with original touch cruise rom, which will restore your pda to normal working mode.Original rom is on CD, which was in box, when u bought ur phone.When the iriginal rom is flashed, u do the hard spl, then u can flash any software made for polaris.

Hi,
Thanks for the info...I am not aware that I received any CD's with original roms.
If I have not received any CD with Rom on it, can I not just update the ROM with ,for example, Diamond r7 Rom?
I tried this, but I didn't succeed. Normally I connect the phone to my pc, then enter the 'bootloader mode (from hard SPL)' on my pda by starting up the bootloader on my polaris and then I run the new ROM from my computer. When I use this procedure, the ROM is updated. I used this procedure as well for this 'flash'.
Since I have now the permanent tri-color, and therefore cannot enter bootloader, how can I update my ROM to the original version (or to any other ROM)?
Any further tips?
Thanks!
Michel

ftp://xda:[email protected]_radio_sign_25.65.30.04_1.58.21.23_Ship.exe
U need this rom, This version u should get with the phone.But it doesnt matter now. just ON/OFF the phone, connect it with cable and pc. Start flashing. Then make hardspl.
Did u hear for flashing through microsd card?? All what u must do is:
1. U have to have memory card in mode fat32.
2. Put onto the memory card rom file. Usually is named something.nbh .You have to rename it to POLAIMG.nbh .
3. put the memory card into the PDA and u have to go to bootloader mode ( press the camera button, make soft reset with stylus and u have to press camera button all the time, until u get 3color mode.
Radio roms, splash screens, roms , all, u can flash with microSD mode.
btw http://forum.xda-developers.com/showthread.php?t=381600&highlight=microsd Its a MUST!!
Hope it works now.

badguy999 said:
ftp://xda:[email protected]_radio_sign_25.65.30.04_1.58.21.23_Ship.exe
U need this rom, This version u should get with the phone.But it doesnt matter now. just ON/OFF the phone, connect it with cable and pc. Start flashing. Then make hardspl.
Did u hear for flashing through microsd card?? All what u must do is:
1. U have to have memory card in mode fat32.
2. Put onto the memory card rom file. Usually is named something.nbh .You have to rename it to POLAIMG.nbh .
3. put the memory card into the PDA and u have to go to bootloader mode ( press the camera button, make soft reset with stylus and u have to press camera button all the time, until u get 3color mode.
Radio roms, splash screens, roms , all, u can flash with microSD mode.
btw http://forum.xda-developers.com/showthread.php?t=381600&highlight=microsd Its a MUST!!
Hope it works now.
Click to expand...
Click to collapse
Hi,
I have tried the above steps. I have downloaded the rom, upacked it and renamed into POLAIMG.nbh
I pressed the camera button all the time and performed a soft reset with stylus. The following happens:
1. The three color comes again (it says: POLA100, SPL-1.25.0000, CPLD-2; in the red part; also in the above right corner of the red part it says: RUUNBH).
2. Then it turns into a white screen with: 'Loading...'.
3. After that it says...'checking...'
4. After this it says:
"0025002
not allow"
Then it returns again to the three color with same text as above.
Do you know any tips to solve my problem? Hopefully you can help me!
Kind regards,
M

Here I am again.
I now concluded from the text in the red section, that I indeed don't have Hard-SPL on it. I think this causes the fact that it is 'not allowed''. Would you agree on this one?
This means that I need to install HARD-spl from the tri-color situation.
This is the next big challenge I think. Do you have tips for me? Hopefully we will [email protected]
Greetz,
M

badguy999 was trying to tell you that about 3 or 4 posts back. Yes you must HardSPL your device before you load anything other than the Stock ROM. Read and follow the following thread to hardspl:
http://forum.xda-developers.com/showthread.php?t=375338
also read this
http://forum.xda-developers.com/showthread.php?t=370434
hope this helps... good luck
mewsijben said:
Here I am again.
I now concluded from the text in the red section, that I indeed don't have Hard-SPL on it. I think this causes the fact that it is 'not allowed''. Would you agree on this one?
This means that I need to install HARD-spl from the tri-color situation.
This is the next big challenge I think. Do you have tips for me? Hopefully we will [email protected]
Greetz,
M
Click to expand...
Click to collapse

Hi,
I know that I need to install Hard SPL and I have read the threads you mentioned (before). The thing is, how can I install Hard SPL without the use of any active sync. In other words: how can I install Hard SPL by using the SD-card?
If you can help me with this...it would be great.
Michel
bkeaver said:
badguy999 was trying to tell you that about 3 or 4 posts back. Yes you must HardSPL your device before you load anything other than the Stock ROM. Read and follow the following thread to hardspl:
http://forum.xda-developers.com/showthread.php?t=375338
also read this
http://forum.xda-developers.com/showthread.php?t=370434
hope this helps... good luck
Click to expand...
Click to collapse

U cant. First u have to flash original rom to make the pda working again. Then u can install hardspl through cable. original rom can be flashed with microsd method.
Are u sure that u have memory card in fat32??Cause error u described few post before.

Hi,
When I want to flash it with original rom (rename the rom to POLAIMG.nbh, it starts loading, than checking, and than it says 'not allow....and a number' See also a few posts back. I formatted the SD to FAT 32
Somehow I'm not allowed to install the original rom. Therefore I thought that I needed to install Hard SPL.
Or should I press a combination of buttons on my phone? When I press the camera button and then soft reset, the same happens, when I just reset (he tries to load the image, but does not work).
I'm now allmost through all my options here. Hopefully somebody can help.
Greetz,
michel

camera problems
Hi,
as far as i understand the "cannot initialize" camera problem is a know HTC hardware problem and the only solution to it is to send the phone to HTC for board replacement.
(it might suddenly start working for some time - i saw reports that it happens , but than the problem will probably return -- there are lot of touch cruise users i saw with this problem and the only known solution i saw was HTC repair)

Is true that the polaris is "weak" phone. mine had trouble with connecting to 3G. And during calls, persons didnt hear me well and from time to time i was muted . So, they change motherboard.
Polaris has really weak signal strenght. Far far better signal i got from tytn2 and trinity.With regular radio rom...

USB Problem

Hi,
if i connect my HTC Touch HD with my computer, it's just charging, nothing more. If i go to Bootloader, there is just written Serial even if its connected.
I am using Dutty ROM since some weeks and didn't had any problems till a few days ago, the strange thing is, that i didn't change anything.
I tried it on my laptop and on my computer the one with windows vista the other one with win xp, it worked on both, but not anymoe.
i also have a problem with the camera, if i press it nothing happens it just stays in the menu. Some days ago i got a error failed to initialize camera, but no more error anymore.
In my opinion my hardware is broken somehow, i hope someone in here can tell me sth different and a solution.
And if my hardware is broken, how can flash my original rom back without an usb connection, because the warenty will be gone with a custom rom i think.
I hope someone can help me.

Kryston said:
Hi,
if i connect my HTC Touch HD with my computer, it's just charging, nothing more. If i go to Bootloader, there is just written Serial even if its connected.
I am using Dutty ROM since some weeks and didn't had any problems till a few days ago, the strange thing is, that i didn't change anything.
I tried it on my laptop and on my computer the one with windows vista the other one with win xp, it worked on both, but not anymoe.
i also have a problem with the camera, if i press it nothing happens it just stays in the menu. Some days ago i got a error failed to initialize camera, but no more error anymore.
In my opinion my hardware is broken somehow, i hope someone in here can tell me sth different and a solution.
And if my hardware is broken, how can flash my original rom back without an usb connection, because the warenty will be gone with a custom rom i think.
I hope someone can help me.
Click to expand...
Click to collapse
A hard reset will quickly tell you if it's hardware or software and you don't need usb for that. There is also an option which dictates what the phone does when connected via usb, so you might want to check that option first.

need to read & search a little more
last paragraph of this post outlines how to return to stock rom
http://forum.xda-developers.com/showpost.php?p=2710548&postcount=1

i did hardreset, but still same problem
what i also noticed, is that sometimes my display don't work, i have sound and vibrate feedback, but i see just a black display, softreset etc doesen't work somehow i have to take of the battery.
i noticed also that the usb cable is a bit broken, but it still charges the phone.
but i already saw that normal usb cable should work too, so i tried it but no change.
i guess i will try to get the stock rom again now and see what happens

well like i thought, i can't get the stock rom, because i dont have a usb connection
any more suggestions?

Kryston said:
well like i thought, i can't get the stock rom, because i dont have a usb connection
any more suggestions?
Click to expand...
Click to collapse
There is 2 methods to flashing roms. Have you tried SD card method?
1. Download ROM image you would like to use, normally named RUU_Signed.nbh, and rename it to "BLACIMG.nbh"
2. Copy BLACIMG.NBH into the root dir of your Storage Card.
3. Be sure to have at least 30% of charge.
4. Turn off your device by using the Power Button
5. Go to bootloader mode. Push and hold Vol Down + press Power button.
6. As soon as presented the message, push Power button to start flashing or Volume Down button to cancel.
7. The whole procedure will take about 3 minutes. After you finish and see the relative message, soft reset your device, you are ready.

thanks god i didn't bring the phone to shop yet xD
thank u, i will check this method i will post here if it works later

well now i have another problem
there is written upgrade rom code error please try again on bootloader, i cant turn it on anymore it gets stuck on the loading screen of the flashing progress

Kryston said:
well now i have another problem
there is written upgrade rom code error please try again on bootloader, i cant turn it on anymore it gets stuck on the loading screen of the flashing progress
Click to expand...
Click to collapse
I had this exact same problem a while back after a bad flash. What you need to do is flash carriers orginal stock rom onto device. This will be the only rom which will work. Go to wiki section on stock roms here and download your original rom and flash it. Don't worry if bottom of bootloader is blank or doesn't say 'usb', original rom will flash anyhow.
More info read this thread

i am downloading right now, hopefully it will work, i will write more infos later
thank u for your help, without you, i would be lost...

i am stuck, i get error 206 connection
i downloaded stock rom to my pc
and i'm a bit confused, my pc noticed that i pluged in the phone, my device manager showed my phone, this worked only one time, now nothing...
EDIT: in bootloader mode, serial staus doesnt switch to usb or blank, updateing usb driver doesn't work without usb connection to device, at least i didnt found sth here
i will try it on my other computer now, but i doubt it will work
EDIT2: got usb connection for some seconds, problem is my hardware of device its broken somehow, if i press on th eback of the device i am able to get usb connection, now it failed, i will give it some more tries, there was sth 294 ID error
EDIT3: seems like its the wrong rom, how can i find out which rom will work?
EDIT4: semms like i got a working rom its at 10%
EDIT5: Device working again, usb working perfectly again, dunno why, but camera still doesnt work, there happens nothing if i press on it and display turns black sometimes as before.
i flashed an O2 Rom now, from my provider.
My last question now is, what about warranty, how can i know that uspl/hsapl is fully removed from device and how to find out if device is now a case of warrnty, where can i check it? because i want a working camera again, so i think i need the warranty
Some infos:
O2 Provider ROM flashed
On Bootloader i see:
BLAC100 32M
SPL-1.54.0000
MicroP-Blackstone (LED) v6
In my opinion its fine for warranty, but i want someone to confirm this.
And thank you alot for ur help and work in this forum =)

If you have an official HTC upgrade rom on your device you are fine for warranty. As your SPL says 1.54.0000 this means you haven't got USPL or HSPL on your device, so you're fine.

thank you very much

Serious problems with (semi?) bricked HD2

Hi all,
yesterday a friend of mine gave me his HD2 for repair, he bought it from eBay with a ROM failure.
I never tried to fix / flash any HTC, so I read trough a lot of flashing guides and other peoples problems etc.
So I'll tell you whats working / what I tried / what I can do / what I can't do, in the hope someone can make sense out of this and help me
1) The phone has a strange behaviour in terms of the battery. It only turns on if I'm lucky. This means if I pull the battery out and back it and try to power it on, I get a light / weak vibration (and if I'm lucky) it boots into the states mentioned in point 2) and 3). If I'm unlucky on the other hand, it just stays at a black screen, but still gives me this light / weak vibration. Windows recognises the phone in this back-screen-state, but doesn't like it that much, since it wants drivers for a "Qualcomm MSM .... something" device.
The best way to get the phone back to book (in the possible states mentioned in point 2) and 3).) is to let the battery rest fro a little while and plug it back in ... or I spam the phone like quickly plugging the battery out and in and prey that it somehow boots.
2) The "booting" I was talking about in point 1) doesn't mean it boots into any OS. I attached a picture which shows the state of the phone when I try to boot it normally via the power button. It just freezes there at this pink circle and does nothing. If I'm not wrong it should show the radio version etc. in red in the bottom left corner, but we'll get to that
Things I can do:
3) I can get into bootloader mode.
4) I can flash HSPL 2.08 and 3.03 ... or it's stock versions however I like.
5) I can execute "task29.exe" which finishes its job successfully.
Things I tried (and noticed):
6) I tried to flash "MAGLDR" which also finishes successfully (according to the install tool at least), but does nothing on the phone, same screen as in the attachment.
7) I tried to flash the latest radio ROM (v.2.15.50.14 afaik) via "CustomRUU.exe", which get stuck on 96%. "CustomRUU.exe" later on tells me that the communication betweeen the host and phone failed.
8) The phone doesn't seem to be branded, yet I tried to flash both T-Mobile and unbraded roms and 2 different versions:
Code:
RUU_Leo_HTC_WWE_1.48.405.2_Radio_Signed_15.28.50.07U_2.05.51.05_2_Ship.exe
RUU_Leo_S_HTC_GER_3.14.407.2_Radio_15.42.50.11U_2.15.50.14_LEO_S_Ship.exe
RUU_Leo_1_5_TMOUS_2.10.531.0_Radio_Signed_15.34.50.07U_2.08.50.08_2_Ship.exe
ruu_leo_s_tmo_de_3.14.111.1_radio_15.42.50.11u_2.15.50.14_leo_s_ship.exe
If I flash those with HSPL and the installer it came with it stays at 0% forever.
If I flash them without HSPL and the installer they came with they get stuck at different point somewhere between 8% and 10% and if I wait for 10 seconds, the progress bar turns red and a "!" appears at the end of the progress bar, the installer later on tells me, that this version is not for my phone or something.
If I flash them with HSPL and "CustomRUU.exe" the progress bar also get stuck at the above mentioned %-marks, but the progress bar stays green and does nothing for 10 minutes, after that the "CustomRUU.exe" tells me that the communication with the phone failed.
Some things I noticed:
9) While I was spamming the phone with battery I once got to a point where the charging LED light up for the first time in this whole process I went trough with this phone.
10) After point 9) I plugged the battery out and back in and powered it on via the power button. I got to the screen I attached below, but it didn't got stuck there, the screen just faded to black and the phone shut itself off. I managed to do this 2 times in a row, after the third try it froze again and I was back there where I was before (points 1-8 ).
This is it As you can see I tried a lot of stuff, yet I think I've overseen something and I hope you can help me there or got some other ideas apart from the JTAG'ing method, which shouldn't be an option for now, as getting into the bootloader mode is worth gold afaik, so we should be able to do something via this mode right?
Best regards,
SE_iCEQB
BTW: I can also get into the hard reset mode, but of course this gains nothing on this phone
EDIT1: Another thing I noticed, is that in the bootloader mode it says "SS-BC" in the top line, where on every other picture I saw of this phone in its bootlaoder mode, it says "HX-BC" or something, dunno if this is important.
The phone came with a german packaging, so I only tried the "DE" roms mentioned in point 8).
While I was searching for roms, some people said that I can check the S/N of this phone on the HTC website which I couldn't find ... is it gone or am I blind already?

SS and HX in the bootloader screen just means Samsung or Hynix, , two chip providers HTC uses. They do the same thing, and you can forget about that for now, you have much bigger issues than one chipset being slightly better than the other.
The pink on black screen is a splashscreen, anyone recognise it? winmo? android?
The HTC website started dropping support pages for the HD2 a month or two ago, , looks like its ancient history as far as HTC are concerned.
Qualcomm MSM,,, this is a bad sign, , it is what the bare chipset presents itself to the usb connection as when there is no controlling bootloader. (This is what tmous users get when they radio brick their phones). Quite an odd symptom to see in a phone that powers on.
From the various power / boot symptoms, it sounds likely that one or more of the following are true
1 - the battery may be low on charge, and if magldr is installed the battery wont charge until android is running (which of course it cant) so you NEED to get magldr off ASAP (if in fact it flashed)
2 - the radio may be corrupted, which usually manifests itself as flashes failing at 8 - 10%, or radio flashes never completing.
3 - The phone may be one of the unlucky ones that has/is cooked/cooking itself. have a read on the 'freezer trick' where you cool the phone down for a while in a bag in the freezer, then quickly flash from sd as soon as you take it out, so the chips don't overheat before its done. If this turns out to work, then the phone has hardware issues.
4 - The bootloader itself may be corrupt, but only slightly (just theorising now) or the NAND memory where the bootloader is stored could be starting to degrade.
Recommended way forward.
Assuming you have access to a card reader,,,
send me your IMEI and an email address, and ill generate you a Goldcard.img,
follow THIS to make teh goldcard and place on that goldcard the RUU_Signed.nbh (renamed to leoimg.nbh) extracted from, , lets go for the WWE 3.14 rom from HERE (Lotta junk in that folder, scroll way down towards the bottom, look for filename as below)
id go for
RUU_Leo_S_HTC_WWE_3.14.405.2_Radio_15.42.50.11U_2.15.50.14_LEO_S_Ship.zip
down towards the bottom.
(Thats assuming you want english? theres probably a DE one if you prefer)
SO, id try flash that from the goldcard, and report back.
(Note i'll be on and off all day, so don't expect an immediate response to your IMEI, cheers, oh and the .img when i send it will most likely get spam foldered, so dont miss it!)

I created a goldcard myself and tried the image inside "RUU_Leo_S_HTC_WWE_3.14.405.2_Radio_15.42.50.11U_2. 15.50.14_LEO_S_Ship.zip".
While flashing it showed me "RSA Fail" on "Radio_v2".
Any ideas? I'll try other ROMs till someone answers
Thanks,
iCEQB
EDIT1:
Trying "GER" Roms:
1 test) HTC_HD2_RUU_Leo_HTC_GER_1.66.407.1_Radio_Signed_15.30.50.07U_2.06.51.07_Ship.exe - "RSA-Fail" on "Radio_v2"

Ahh radio fail, bad news. I've seen it cured once or twice, by flashing the phones original rom, but I suspect those were exceptions.
I've also seen failed flashes take when you well chill in the freezer (card sim and battery out while it chills) and quickly flash on removal.
Also, just confirm you made a hd2 winmo goldcard, the free goldcard page at revskills is for wp7 and android phones.

samsamuel said:
Also, just confirm you made a hd2 winmo goldcard, the free goldcard page at revskills is for wp7 and android phones.
Click to expand...
Click to collapse
Yeah I used the wp7 config. Is it bad? I mean, the goldcard works right?

test 2) RUU_Leo_S_HTC_GER_3.14.407.2_Radio_15.42.50.11U_2.15.50.14_LEO_S_Ship.exe - "RSA-Fail" on "Radio_v2"
I'm out of ideas guys ... will wait for you to create me a winmo goldcard image and try them again.
Last resort is the freezer trick. Or any other ideas on how to progress from here?
Regards,
iCEQB
EDIT: BTW, does HSPL need to be deinstalled for these goldcard actions?

Ohhh hang on, that img i sent wont work, silly me, its not the imei I need, its the Cid (unique serial, uid, goes by a few names) of the SD card. See the howto I linked ya for how to find it.(really easy if you have access to any other winmo phone, not so easy otherwise.)
Just shows how long its been since I thought about goldcards.
Sorry.

Which branded phone is this?
Brother even I have same type of logo when phone starts (pink colour circle)
Even my phone is bricked but I can install wp7 or android (only no network problem)
Can u guide me how did u solve this issue pls
Thanks & Regards
SE_iCEQB said:
Hi all,
yesterday a friend of mine gave me his HD2 for repair, he bought it from eBay with a ROM failure.
I never tried to fix / flash any HTC, so I read trough a lot of flashing guides and other peoples problems etc.
So I'll tell you whats working / what I tried / what I can do / what I can't do, in the hope someone can make sense out of this and help me
1) The phone has a strange behaviour in terms of the battery. It only turns on if I'm lucky. This means if I pull the battery out and back it and try to power it on, I get a light / weak vibration (and if I'm lucky) it boots into the states mentioned in point 2) and 3). If I'm unlucky on the other hand, it just stays at a black screen, but still gives me this light / weak vibration. Windows recognises the phone in this back-screen-state, but doesn't like it that much, since it wants drivers for a "Qualcomm MSM .... something" device.
The best way to get the phone back to book (in the possible states mentioned in point 2) and 3).) is to let the battery rest fro a little while and plug it back in ... or I spam the phone like quickly plugging the battery out and in and prey that it somehow boots.
2) The "booting" I was talking about in point 1) doesn't mean it boots into any OS. I attached a picture which shows the state of the phone when I try to boot it normally via the power button. It just freezes there at this pink circle and does nothing. If I'm not wrong it should show the radio version etc. in red in the bottom left corner, but we'll get to that
Things I can do:
3) I can get into bootloader mode.
4) I can flash HSPL 2.08 and 3.03 ... or it's stock versions however I like.
5) I can execute "task29.exe" which finishes its job successfully.
Things I tried (and noticed):
6) I tried to flash "MAGLDR" which also finishes successfully (according to the install tool at least), but does nothing on the phone, same screen as in the attachment.
7) I tried to flash the latest radio ROM (v.2.15.50.14 afaik) via "CustomRUU.exe", which get stuck on 96%. "CustomRUU.exe" later on tells me that the communication betweeen the host and phone failed.
8) The phone doesn't seem to be branded, yet I tried to flash both T-Mobile and unbraded roms and 2 different versions:
Code:
RUU_Leo_HTC_WWE_1.48.405.2_Radio_Signed_15.28.50.07U_2.05.51.05_2_Ship.exe
RUU_Leo_S_HTC_GER_3.14.407.2_Radio_15.42.50.11U_2.15.50.14_LEO_S_Ship.exe
RUU_Leo_1_5_TMOUS_2.10.531.0_Radio_Signed_15.34.50.07U_2.08.50.08_2_Ship.exe
ruu_leo_s_tmo_de_3.14.111.1_radio_15.42.50.11u_2.15.50.14_leo_s_ship.exe
If I flash those with HSPL and the installer it came with it stays at 0% forever.
If I flash them without HSPL and the installer they came with they get stuck at different point somewhere between 8% and 10% and if I wait for 10 seconds, the progress bar turns red and a "!" appears at the end of the progress bar, the installer later on tells me, that this version is not for my phone or something.
If I flash them with HSPL and "CustomRUU.exe" the progress bar also get stuck at the above mentioned %-marks, but the progress bar stays green and does nothing for 10 minutes, after that the "CustomRUU.exe" tells me that the communication with the phone failed.
Some things I noticed:
9) While I was spamming the phone with battery I once got to a point where the charging LED light up for the first time in this whole process I went trough with this phone.
10) After point 9) I plugged the battery out and back in and powered it on via the power button. I got to the screen I attached below, but it didn't got stuck there, the screen just faded to black and the phone shut itself off. I managed to do this 2 times in a row, after the third try it froze again and I was back there where I was before (points 1-8 ).
This is it As you can see I tried a lot of stuff, yet I think I've overseen something and I hope you can help me there or got some other ideas apart from the JTAG'ing method, which shouldn't be an option for now, as getting into the bootloader mode is worth gold afaik, so we should be able to do something via this mode right?
Best regards,
SE_iCEQB
BTW: I can also get into the hard reset mode, but of course this gains nothing on this phone
EDIT1: Another thing I noticed, is that in the bootloader mode it says "SS-BC" in the top line, where on every other picture I saw of this phone in its bootlaoder mode, it says "HX-BC" or something, dunno if this is important.
The phone came with a german packaging, so I only tried the "DE" roms mentioned in point 8).
While I was searching for roms, some people said that I can check the S/N of this phone on the HTC website which I couldn't find ... is it gone or am I blind already?
Click to expand...
Click to collapse

Do a jtag on it it will fix everything i think
Sent from my Nexus 7 using xda premium