Database Users

Dust under screen/ Won't repair

Just thought I'd let you guys know. I just called HTC support to try to get my phone repaired. I read other post saying It'd be a good idea to let them know over the phone if it's unlocked so I did. Pretty much hung up the phone on me there, said they can't /won't do anything, even though it's a hardware issue. If i bricked the phone, I can take responsibility in that, but this is just BS.
Anyone else have a similar issue or way to circumvent this? I'm tempted to just brick it and get it replaced as they won't see the unlocked.
Any input would be great. There is a **** ton of dust too.

How long have you had the phone? I got mine three weeks ago but this dust issue is the reason I haven't rooted. So far I have had no issues. Does anyone have a high Res pic of the dust issue? Kind of curious to see it.

Hitorii said:
Just thought I'd let you guys know. I just called HTC support to try to get my phone repaired. I read other post saying It'd be a good idea to let them know over the phone if it's unlocked so I did. Pretty much hung up the phone on me there, said they can't /won't do anything, even though it's a hardware issue. If i bricked the phone, I can take responsibility in that, but this is just BS.
Anyone else have a similar issue or way to circumvent this? I'm tempted to just brick it and get it replaced as they won't see the unlocked.
Any input would be great. There is a **** ton of dust too.
Click to expand...
Click to collapse
Haha I was hoping that there would be a way to relock..now I'm hoping theres a way to brick it..Good luck, I would try contacting Swetland

Sorry for my ignorance but whats Swetland? Im really peeved. I know others on the forum have been able to get theirs repaird.
I wonder if there will be a way to relock soonish.

i second that. i need to get mine repaired but i have rooted it. stupid DUST omg theres like LOADS under the bottom right corner

pr0cl1v1ty said:
i second that. i need to get mine repaired but i have rooted it. stupid DUST omg theres like LOADS under the bottom right corner
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Click to collapse
Mine are in the dead center - 4 or 5 big ones that are super noticeable. and a lot of itty bitty ones

I just called again hoping to get someone else. I did. I got the exchange process going and they are sending me one. I just am worried about once they review it. Last time when I sent it in I had a manager call me back personally and leave a message. Wish me luck guys. And if it comes down to it. Deny deny deny !

Hitorii said:
I just called again hoping to get someone else. I did. I got the exchange process going and they are sending me one. I just am worried about once they review it. Last time when I sent it in I had a manager call me back personally and leave a message. Wish me luck guys. And if it comes down to it. Deny deny deny !
Click to expand...
Click to collapse
did you root your phone?

pr0cl1v1ty said:
did you root your phone?
Click to expand...
Click to collapse
He said so in his first post.

Good Luck...seems like you got the ball rolling! Hopefully you'll have a replacement soon

pr0cl1v1ty said:
did you root your phone?
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Click to collapse
Yeah, I did.

Trackball Screwy

Yesterday afternoon the trackball on my N1 stopped working. it'll scroll everywhere but left. Nothing obviously wrong with it, just wont go. thought i'd give it a minute, push and play with it, see if something gives, but no dice. This morning I called HTC, no questions about bootloader which should not affect a hardware issue anyway. Having a replacement sent today.
Now I'll send this phone back, and they will assumably examine and test it. I would agree with any non-hardware issues being rejected due to unlocked bootloader, however if they contact me and say they will not cover the trackball because of this, I will bite the bullet and pay for the repair or replacement, and won't even be pissy about it. I'm just curious what HTC will do, being as this is obviously a hardware issue which unlocking cannot affect.

Seems 50/50 whether they will cover it or not really.

i had a h/w issue and an unlocked bootloader and they still charged me $55 for a replacement
good luck

As of yesterday my trackball has started being annoying, has trouble scrolling downwards, though is not completely broken. I am reluctant to do an exchange, because mine is a special import and has an unlocked bootloader.
Do you have the number for US HTC anyway?

Daswolven said:
Yesterday afternoon the trackball on my N1 stopped working. it'll scroll everywhere but left. Nothing obviously wrong with it, just wont go. thought i'd give it a minute, push and play with it, see if something gives, but no dice. This morning I called HTC, no questions about bootloader which should not affect a hardware issue anyway. Having a replacement sent today.
Now I'll send this phone back, and they will assumably examine and test it. I would agree with any non-hardware issues being rejected due to unlocked bootloader, however if they contact me and say they will not cover the trackball because of this, I will bite the bullet and pay for the repair or replacement, and won't even be pissy about it. I'm just curious what HTC will do, being as this is obviously a hardware issue which unlocking cannot affect.
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Click to collapse
How long did you have the phone before it got to this point? Also were you careful with the phone or (trying to find the words) a little wreckless? Just curious..

liam.lah said:
As of yesterday my trackball has started being annoying, has trouble scrolling downwards, though is not completely broken. I am reluctant to do an exchange, because mine is a special import and has an unlocked bootloader.
Do you have the number for US HTC anyway?
Click to expand...
Click to collapse
1-888-216-4736
Nexus One specific hotline. They're nice people.

ChillRays said:
How long did you have the phone before it got to this point? Also were you careful with the phone or (trying to find the words) a little wreckless? Just curious..
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Click to collapse
you must be an HTC insider...
this shouldn't matter it's covered for a year, no matter how he uses the trackball

zachthemaster said:
you must be an HTC insider...
this shouldn't matter it's covered for a year, no matter how he uses the trackball
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Click to collapse
no just curious because I myself am looking into buying this phone. I don't want to repeat someone else's mistakes (if there are any mistakes at all). Not related to this but i've heard plenty of times where someone has said "if I was a little more careful, this wouldn't have happend". I'm trying to find a bunch of those situations so I don't fall for them. Thats it..

ChillRays said:
no just curious because I myself am looking into buying this phone. I don't want to repeat someone else's mistakes (if there are any mistakes at all). Not related to this but i've heard plenty of times where someone has said "if I was a little more careful, this wouldn't have happend". I'm trying to find a bunch of those situations so I don't fall for them. Thats it..
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Click to collapse
oh well im a hard user of the trackball and its fine. what other things do you wanna know? ive had three of these so im a pro haha

Thanks for the number.
I can't help but wonder if me using "trackball wakeup" has contributed to this, I hope not, because it is damn handy to use.

liam.lah said:
Thanks for the number.
I can't help but wonder if me using "trackball wakeup" has contributed to this, I hope not, because it is damn handy to use.
Click to expand...
Click to collapse
i have that as well on cyanogen 506. honestly it should be fine.
if it sticks, clean the ball with a very miniscule amount of alcohol, it'll break the dirt down and youll be good to go. or just dont think about it everytime you touch it (i used to be that way and now im better off. ha)
oh and a friendly tip.
EVERYTIME you're done using the TB, WIPE IT ON YOUR SHIRT or something cloth. thats the best way to clean it. up and down on your shirt. side to side even too

zachthemaster said:
oh well im a hard user of the trackball and its fine. what other things do you wanna know? ive had three of these so im a pro haha
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Click to collapse
Needless to say I think i've heard every problem you could possibly have with this phone happen. From the screen cracking from a 1 foot drop to the camera app not working, to this post. However, I'm going with the n1 anyway. I'm sure that for every bad nexus one, theres 1,999 good ones. Anyway the only thing I need help with is finding a good case that will prevent damage because I have been known for dropping my phone alot.
My friends have told me to go with the "seidio innocase II" and others have said get a crystal silicone case. What do you recommend?

ChillRays said:
Needless to say I think i've heard every problem you could possibly have with this phone happen. From the screen cracking from a 1 foot drop to the camera app not working, to this post. However, I'm going with the n1 anyway. I'm sure that for every bad nexus one, theres 1,999 good ones. Anyway the only thing I need help with is finding a good case that will prevent damage because I have been known for dropping my phone alot.
My friends have told me to go with the "seidio innocase II" and others have said get a crystal silicone case. What do you recommend?
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Click to collapse
i just use the included neoprene case and a lot of careful handling. why dont you waltz over to cases and accessories!
but really the neoprene case is just enough for me because i like the naked look and feel of the phone. plus the case was free!

zachthemaster said:
i just use the included neoprene case and a lot of careful handling. why dont you waltz over to cases and accessories!
but really the neoprene case is just enough for me because i like the naked look and feel of the phone. plus the case was free!
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Click to collapse
Yeah I've seen those. I tried to get one from ebay and one went for 40 dollars. Screw it, i'll get the free one that comes with the phone. I just hope that offers enough protection. I will check out the cases and accessories. Thanks master =)

ChillRays said:
Yeah I've seen those. I tried to get one from ebay and one went for 40 dollars. Screw it, i'll get the free one that comes with the phone. I just hope that offers enough protection. I will check out the cases and accessories. Thanks master =)
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Click to collapse
no problem man. it definitely offers enough protection. but thats my personal use, i handle the thing like a new born so if thats any indication then ya. if you're gonna drop it... dont. haha

ChillRays said:
How long did you have the phone before it got to this point? Also were you careful with the phone or (trying to find the words) a little wreckless? Just curious..
Click to expand...
Click to collapse
I've had it since release. I ordered it about 30 minutes after the google.com/phone site was up and running. I am always careful with my devices, and use cases and protectors. My phone has never been dropped or mishandled. By way of example, I also got my G1 on release day, and when i got my nexus I was able to sell it on Ebay for $250 with a review about the immaculate condition of the phone he had received. He said it looked like it just came out of the original box.
I hold babies with less precision and attention.

Easy fix
I had the same problem but mine wouldn't scroll down. After getting the run-around on the phone from HTC, I tried to fix it myself. It took less than 10 seconds.
Just grab the ball using your finger nails or something similar, and twist the ball a little bit. it'll loosen up built up dirt and oil on the sensors, and viola! You should be able to scroll again. If not, then you need a replacement.

miketuesday said:
I had the same problem but mine wouldn't scroll down. After getting the run-around on the phone from HTC, I tried to fix it myself. It took less than 10 seconds.
Just grab the ball using your finger nails or something similar, and twist the ball a little bit. it'll loosen up built up dirt and oil on the sensors, and viola! You should be able to scroll again. If not, then you need a replacement.
Click to expand...
Click to collapse
You know, I would try this if the replacement hadn't been delivered to my doorstep like 5 minutes ago. Downside = I suppose I will need to run stock for a few weeks in case they refuse to accept the return because of the bootloader. Will make me appreciate devs all the more.
UPDATE: AAARRRGGGHHHHHHH!!!!! I AM RESTORING MY BEAUTIFUL PHONE TO STOCK STATE! OMFGPLSGODWHYISTHISHAPPENINGTOME! WILL BE RUNNING STOCK FOR A WEEK OR SO AFTER. HUGE CAN OF SUCK.
Update: okay, so this isn't that bad. Sigh.

Is this phone worth saving, or trash it.

Oh and sorry to all the princesses on here who cant even wait for a person to sleep through the night before bring out the lynch mob and pitch forks.
Next time I will PM each one of you individually so you will get minute by minute updates of my life.
ANYWAY
Is this have any value for me to keep in parts.
It powers on but the LED screen does not come up, about all that seems usefull to me is the back and battery. Is there anything else worth saving?

No insurance on the phone? I was going to say get a replacement screen on ebay but I just checked the prices and my god its not worth it.

Would probably be worth keeping it. Parts prices will fall in the next few months and could replace the screen pretty cheaply if you hold on to it.

Why did you not ask this question in the other thread you started?

I'll buy it off of you. pm me

You could use the HDMI out and use it as a Linux PC.
*shruggs*

holy crap what did you do to it

Jfree3000 said:
No insurance on the phone? I was going to say get a replacement screen on ebay but I just checked the prices and my god its not worth it.
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Click to collapse
Vdubtx said:
Would probably be worth keeping it. Parts prices will fall in the next few months and could replace the screen pretty cheaply if you hold on to it.
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Click to collapse
I need the actual LED display also, not just the glass.
I do have insurance, but at the time it was still on the road so I claimed it lost, it was still there when I came back home so I picked it up.

dhmgejs said:
holy crap what did you do to it
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Forgot it on top of the car and did a little driving, got ran over when it fell off

jcbofkc said:
Why did you not ask this question in the other thread you started?
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It go over ran by ignorant people so it got shut down

mikeschevelle said:
It go over ran by ignorant people so it got shut down
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Click to collapse
Fair enough. I did not notice it was locked. Good luck!

save it for a rainy day. spare battery or whatever isnt damaged. i dont see the need to start a thread to help make a decision about something that does not help anyone else on XDA.
If anything we now know, not to leave our expensive device on a car and drive away. Thank you for the insight.

mikeschevelle said:
It go over ran by ignorant people so it got shut down
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Click to collapse
people are mad.. because..
you only post a broken galaxy s3 pic + "booo" word.
just boooo word.
it just like you somehow
make a statement that galaxy s3 is a bad and so fragile device.
which is not,
it got ran by a truck,
of course it's broke.
anyway..
just wait for the parts price down,
it's still rare and pricy for now.
Sent from Tapatalk v2.2 for Android

mikeschevelle said:
Oh and sorry to all the princesses on here who cant even wait for a person to sleep through the night before bring out the lynch mob and pitch forks.
Next time I will PM each one of you individually so you will get minute by minute updates of my life.
ANYWAY
Is this have any value for me to keep in parts.
It powers on but the LED screen does not come up, about all that seems usefull to me is the back and battery. Is there anything else worth saving?
Click to expand...
Click to collapse
300$ AU + a do it yourself video: http://youtu.be/_70-W9JjVjg

mikeschevelle said:
Oh and sorry to all the princesses on here who cant even wait for a person to sleep through the night before bring out the lynch mob and pitch forks.
Next time I will PM each one of you individually so you will get minute by minute updates of my life.
ANYWAY
Is this have any value for me to keep in parts.
It powers on but the LED screen does not come up, about all that seems usefull to me is the back and battery. Is there anything else worth saving?
Click to expand...
Click to collapse
Didn't you say you had insurance and were getting it replaced?
Don't you have to send it back?

marhensa said:
people are mad.. because..
you only post a broken galaxy s3 pic + "booo" word.
just boooo word.
it just like you somehow
make a statement that galaxy s3 is a bad and so fragile device.
which is not,
it got ran by a truck,
of course it's broke.
anyway..
just wait for the parts price down,
it's still rare and pricy for now.
Sent from Tapatalk v2.2 for Android
Click to expand...
Click to collapse
I get that, but I posted late at night and got up the next morning to a lynch mob, its not like I abandoned the thread. I would have never thought anyone would intentionally damage such an expensive thread so it was rather pathetic to see that was the direction of the thread before I had a chance to respond.

Kreeker said:
Didn't you say you had insurance and were getting it replaced?
Don't you have to send it back?
Click to expand...
Click to collapse
I claimed it as lost, It fell off on a very busy road and I wasnt to keen on trying to stop traffic to get it. On the way home it had worked its way closer to the side of the road and traffic was a lot lighter so I decided to venture out (mainly just to see if my SD made it). I had already made the claim though as lost, since I didnt plan on trying to retrieve the phone.

mikeschevelle said:
I get that, but I posted late at night and got up the next morning to a lynch mob, its not like I abandoned the thread. I would have never thought anyone would intentionally damage such an expensive thread so it was rather pathetic to see that was the direction of the thread before I had a chance to respond.
Click to expand...
Click to collapse
i feel you man. people bandwagon and gang up way too easily.

It's sad really
Sent from my SGH-T999 using xda app-developers app

[Q] can't be heard

Well,just this week nobody can hear me when I make calls or they call me.
I've had my phone work perfect since September 2nd when I bought from Verizon.
It runs 4.4.4 totally stock. Tried clearing out the microphone port and only helped a tad.
Is there a way to fix it without a return exchange?

ironside2011 said:
Well,just this week nobody can hear me when I make calls or they call me.
I've had my phone work perfect since September 2nd when I bought from Verizon.
It runs 4.4.4 totally stock. Tried clearing out the microphone port and only helped a tad.
Is there a way to fix it without a return exchange?
Click to expand...
Click to collapse
I would take it back, mine has been flawless since I got it shortly after the release date.

maybe
I was thinking about that. But maybe a factory reset would help

ironside2011 said:
I was thinking about that. But maybe a factory reset would help
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Click to collapse
That's the first thing I would've tried !! I mean heck, if my phone isn't working, it's time to drop 5 yards and punt ...

Chopstix9 said:
That's the first thing I would've tried !! I mean heck, if my phone isn't working, it's time to drop 5 yards and punt ...
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Click to collapse
Well yeah, but hard resets are always a pain. And most of the time don't fix what's wrong

ironside2011 said:
Well,just this week nobody can hear me when I make calls or they call me.
I've had my phone work perfect since September 2nd when I bought from Verizon.
It runs 4.4.4 totally stock. Tried clearing out the microphone port and only helped a tad.
Is there a way to fix it without a return exchange?
Click to expand...
Click to collapse
Go exchamge it. My first S5 (this is my third) had a microphone issue where my voice was muffled and hardly audible. Exchanged it and never looked back.

BigBot96 said:
Go exchamge it. My first S5 (this is my third) had a microphone issue where my voice was muffled and hardly audible. Exchanged it and never looked back.
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Click to collapse
I'm gonna go Monday to exchange it. Hopefully it doesn't decide to work while I'm there. Happens a lot to me.

simonkelso said:
I'm gonna go Monday to exchange it. Hopefully it doesn't decide to work while I'm there. Happens a lot to me.
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Click to collapse
Lol yeah... Same here. They didn't believe me but I was within my 14 days so they swapped it with a new one. My second S5 had a black speck right in the middle of the display.. Like a peice of bark under the digitizer. 3rd times the charm lol
Good luck!:good:

BigBot96 said:
Lol yeah... Same here. They didn't believe me but I was within my 14 days so they swapped it with a new one. My second S5 had a black speck right in the middle of the display.. Like a peice of bark under the digitizer. 3rd times the charm lol
Good luck!:good:
Click to expand...
Click to collapse
Unfortunately I'm beyond the 14 day exchange policy... Hopefully they be nice about it. Since I can't really use like intended

simonkelso said:
Well yeah, but hard resets are always a pain. And most of the time don't fix what's wrong
Click to expand...
Click to collapse
You said U R running totally stock. What's the pain of a hard reset? Backup appz and it's a snap to restore phone to pre-wipe state. I have odined back to stock, gone through the whole process to root again and restore everything a couple of times now. If anything, that would be considered a pain but it really ain't chit ...
You can be sure that's prolly the first thing the rep is gonna try in the store before giving you a new phone.

Chopstix9 said:
You said U R running totally stock. What's the pain of a hard reset? Backup appz and it's a snap to restore phone to pre-wipe state. I have odined back to stock, gone through the whole process to root again and restore everything a couple of times now. If anything, that would be considered a pain but it really ain't chit ...
You can be sure that's prolly the first thing the rep is gonna try in the store before giving you a new phone.
Click to expand...
Click to collapse
Yeah I know.... I just don't like the whole hard reset process. I'm lazy about it

simonkelso said:
Yeah I know.... I just don't like the whole hard reset process. I'm lazy about it
Click to expand...
Click to collapse
If there is a problem might be best to go through Samsung for a repair instead of Verizon to just get a refurbished device. That's what I'd do.

Before you reset/return...take your battery out for 10 min. or so...and then restart your device...maybe the battery voltage or calibration is causing the speaker interference...it's worth a shot.

shroyede said:
Before you reset/return...take your battery out for 10 min. or so...and then restart your device...maybe the battery voltage or calibration is causing the speaker interference...it's worth a shot.
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Click to collapse
I did notice its been getting rocket hot a couple of times this week.
I haven't made any calls or received any since I factory reset it 2 days ago. Maybe it works again, I'll try tomorrow than go to Verizon

Well I think it was the battery. The microphone seems to work now. Did 3 voice recordings. All of them came out crystal clear with and without background noise.

Good to hear...it wouldn't hurt to purchase a new charger too.

I'm gonna hang on to the charger, its the first offical charger I've had in awhile. My DINC, nexus and gs3 all burned through their real charger oddly quick. I think its the weather where I'm from its been 111°-120°f for all of September

Hot damm...try to stay in the shade...lol

shroyede said:
Hot damm...try to stay in the shade...lol
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Click to collapse
Yeah, i leave it inside now unless I need to bring it with me

Moto X exploded

Phone was sitting turned off on my night stand and this is what I come home to.

Ouch! Looks like the battery swelled a bit!

perfoliate said:
Ouch! Looks like the battery swelled a bit!
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Click to collapse
Getting the run around from Motorola, they say its physical damage which voids the warranty and they are not sure they will replace it. This is a replacement for my original which was defective but the warranty should have transferred to this one. They say they will get back to me in 24 hours after someone higher up looks at the pics I sent in. I don't use it any more as I bought an iPhone 6 and went to the dark side but they still need to replace it.

kzoodroid said:
Getting the run around from Motorola, they say its physical damage which voids the warranty and they are not sure they will replace it. [...]
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Click to collapse
I'd say from the pics it seems obvious the damage came from the inside, where user damage most often comes from the outside.

marco_ said:
I'd say from the pics it seems obvious the damage came from the inside, where user damage most often comes from the outside.
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Click to collapse
Users can cause damage on the inside. This is a Developer Edition, so it could be unlocked, rooted, overclocked, etc. Just saying...

fury683 said:
Users can cause damage on the inside. This is a Developer Edition, so it could be unlocked, rooted, overclocked, etc. Just saying...
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Click to collapse
Since it is a Developer Edition unlocking the boootloader is covered in the warranty (hence the higher price).
Overclocking a device should never make the battery cook/explode. My guess is the damage was not inflicted bij an exploding X8 SOC.

kzoodroid said:
Phone was sitting turned off on my night stand and this is what I come home to.
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Click to collapse
Was it charging?

The only thing that would have caused that is a failed battery. It appears to have puffed up to extreme levels.
Better then bursting into flames at least...

I'm glad at least it didn't caught on fire and burn down your house.

Drew66 said:
Was it charging?
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Click to collapse
No it was turned off for a week and sitting on a table.

fury683 said:
Users can cause damage on the inside. This is a Developer Edition, so it could be unlocked, rooted, overclocked, etc. Just saying...
Click to expand...
Click to collapse
It's fully stock except for the unlocked bootloader and as have stated previously it was turned off and disconnected from the charger just sitting on a table.

marco_ said:
Since it is a Developer Edition unlocking the boootloader is covered in the warranty (hence the higher price).
Overclocking a device should never make the battery cook/explode. My guess is the damage was not inflicted bij an exploding X8 SOC.
Click to expand...
Click to collapse
The issues tech support were having last night are: 1). this is a replacement phone for my original which had cell radio issues and they weren't sure the original 1 year warranty transferred over to this one 2). physical damage voids the warranty as they assume it's caused by the user dropping it 3.) they've never heard of a battery exploding when the phone was turned off and not charging. Having the phone in hand its obviously it's from an exploded battery I offered to send it in to them so they can verify this. I was told I would hear back in 24 hours as to if they will cover it under warranty once someone higher up looked at the pics I sent in.

Kinda worried about mine doing the same. I have a dev edition as well and over time the phone's back has developed a few bulges and feels uneven to the touch. Hopefully it doesn't actually explode though. I'm not too interested in changing phones again.

Been almost 48 hours since I contacted customer support and still no word back on if they are going to cover it under warranty. If I get a replacement I'm going to sell it as I got the new iPhone 6 and am happy with it and I still have a Nexus 4 to play around with.

Hey maybe you could do us current x owners a solid and donate it to someone on the PA legacy team so we could get official PA builds. Pretty please

fakieskr8333 said:
Hey maybe you could do us current x owners a solid and donate it to someone on the PA legacy team so we could get official PA builds. Pretty please
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Click to collapse
He'll need to send the phone in. They don't take your word it's broke and just send you a new device. ?

KJ said:
He'll need to send the phone in. They don't take your word it's broke and just send you a new device. ?
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Click to collapse
Yea I meant send them the new phone since he won't be using it lol.

fakieskr8333 said:
Yea I meant send them the new phone since he won't be using it lol.
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Ah! I somehow doubt that's happening. ?

KJ said:
Ah! I somehow doubt that's happening. ?
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I didn't have high hopes but I thought it was worth a shot lol. Hopefully he can get it straightened out soon. It's a good thing he has another phone to use, I'd be pissed if I was phoneless this long.

Three days later and still no answer back so I contacted them again and this time got it moved to repairs escalation reports who are closed on weekends. Tech support guys on chat keep saying well that's physical damage and voids the warranty and you have to pay for repairs. The one I talked to today actually said batteries are only covered if it explodes on first few charges. WTF? Three days ago I offered to send the phone to them to verify its an exploded battery but they said no the pictures were enough. If I had bought this through a carrier I would've had a new phone by now, Verizon always replaced my defective phones on the first call no questions asked.