Database Users

ActiveSync 4.1 with WIN XP Professional SP2

Hi,
Can someone help me? I recently bought iMate JASJAR. I have no trouble to connect with Desktop with ActiveSync 4.1 and WIN XP Home SP2. However, I have troubles to connect with the PC at work running ActiveSync 4.1 and WIN XP Professional SP2. The PC detect USB and Mobile Device but has error message saying not connected probably and may not work properly......
The ActiveSync never get connected. Please help. Thanks.
William

I used to have the same problem, but I discovered, as did others on this forum, that plugging the USB connecter into the Universal while the Universal is off works best.
1. Push the power button on the Universal to turn it off.
2. Connect the USB cable.
3. The Universal turns itself on, and
4. ActiveSync connects and syncs.
HTH!

I think there are issues with firewalls and anti virus applications that also prevent Active Sync from working correctly, maybe that's where your problem lies?
Regards

Take a view your Windows firewall, then, open the exceptions and look about the ActiveSync and fix it.

Hi, Everyone: Thanks for the advise. However, I tried all you mentioned but still not working. My problem is the PC did not recognize the device from USB connection. I did try the windows firewall and make sure the check mark shown on all "ActiveSync" items. But it is still not getting recognized. I have no troubles for Win XP Home Editions w/SP2 at home PC. I am having the same AntiVirus and Internet Security (All from Symantec) on Home and Work PCs.
Please advise.
Thanks.

Wel, Be sure you have the last ActiveSync 4.1 version?
What do you think if you erase the program (in the PC that you have the problem) and install it again.
I had have the same problem and I did the way I share with you. Let me know if it works!
Luck.

Hi
I had same problem.
I fixed it by plugging my ppc into my laptop once that connected i then plugged it back into my main pc and bingo
_^.^_

Hi,
I did reinstall the ActiveSync 4.1. Then, the other finally recognize the device now. However, I have two other problems now:
(1) The Sync did not get completed. I always got Erroe Emssage saying "The ActiveSync encounters problems from desktop. Support Code: 85010014.
(2) Then, I tried to connect to the old machine which I Sync no problem before, now it processing the Sync forever.
It appeared that I cannot really Syn for both machines now.
Please advise.

Try to soft reset your ppc.
Regards,
Arto.

I have been struggling with a similar (perhaps the same) issue which I have just found the fix for.
The environment is Exchange2003 SP2, ISA2004, XP PRO SP2 laptop running Activesync 4.1, Win Mobile 5.0 phone edition PDA (Qtek 9000).
The PDA synchronises with Exchange Activesync Server via a cellular (GPRS) connection no problem.
The problem we had is when the PDA was attached to the laptop via the USB cable (or Bluetooth) - the error we got was " Your account in Microsoft Exchange Server does not have permission to synchronise with your current settings. Contact your Exchange Server Administrator. Support Code 85010001 " which is clearly cobblers because it syncs fine over a GPRS internet link. Also the PDA takes between 2-3 minutes to error out and I have seen some posts in other topics that interprett this delay as a failure.
The above symptoms occur after a hard reset of the PDA and a de-install / re-install of Activesync 4.1 on the Win XP Pro laptop.
The clue to the fix was that another domain user, using the same Win Mobile 5.0 device, and the same Win XP Pro laptop, had no problems via a USB connection and I could not see what was different about their AD / Exchange permissions.
It turns out that new domain users using Win Mob 5.0 PDAs have no problems whereas existing (older) users (possibly those who used PPC 2003) have got something in their domain profile that causes the problem. Solution is to delete the domain profile (a copy first would be wise) and recreate it - bingo problem solved.

Hi, Waltzing:
Thank you very very much about your comments. You are very correct. My case is with Notebook running XP Pro SP2 which I used at work and was connected to iMate PDA2K w/WM 2003 2nd Edition before. I wait for almost 2 hrs to complete the Sync at home computer. I am kind of concern I have to wait so long everytime. Any advise?
Can you tell me how to delete the previous Domain as you indicated in your reply. I try not to hard reset the PDA. I already re-install the ActiveSync 4.1 and it can connected now. However, the Support Code is still there. I tried to Sync individually, but I always have the same problems for Calendar and Contact which are the most critical items for me.
Another issue for Contact. I found that I have several contacts has a lot of info in Note in PC but got truncated to the PDA JASJAR after Sync. Is that normal? Is there anything can be done to keep those lenghty note in the contact?
Please advise the procedures.
I really appreciate.
Thanks.

Hello Williamchu, I have done some more testing and I have to make a correction - I have solved this problem but for me it was NOT a profile issue. It is likely to be to do with your work proxy server.
As I am sure you know - in order for a WM 5.0 device to sync with Exchange Server via a GPRS cellphone connection you have to tell WM 5.0 the Internet URL of the Exchange Server - typically something like mobile.somedomain.com
When you connect your PDA to your PC via a cable - Activesync (on your PC) will search for the Exchange Server via it's name e.g. mobile.somedomain.com - the problem is that, in many local area networks, Activesync cannot resolve mobile.somedomain.com to the IP address of the Exchange server except via a proxy server (in our case an ISA server). This is why Activesync appears to hang - it spends all it's time looking for an Exchange Server it cannot find (I have also seen it throw up sys errors 85020006 and 85010001 at this point).
Connect your PDA to your PC (via a USB cable) after you have logged the PC onto your work domain.
On the PDA go to Start > Settings > Connections > Connections
Under "My Work Network" you will see either "Edit my proxy server" or "Set up my proxy server" depending on wether a work proxy server has been configured or not. You need to know what your proxy server name is and check both check boxes. Your IT guys will tell you what your
proxy server name is.
My apoligies for the bum steer about profiles - I have a complex test environment and changed 2 things simultaneously (without realising it) to try to fix this problem one of which was a new profile - which as it turns out has nothing to do with the problem. I hope this fixeds it for you.

Hi, Waltzing: Thank you for the info. However, what if I did not even select the Exchange Server to start with ActiveSync. I don't need to Sync the server. I just need to Sync the local machine Outlook Personnel Folders not the Public Folders. I skip the setup part when ActiveSync asked me. I still get the same error message.
Another issue, How can I delete files from "Storage Memory", somehow, it is 97% full. I installed most of the program in Storage Card which I have 4GB and I have plenty room left. I don't know why the "Storage Memory" got so full. After I uninstall some programs, I only free up Program Memory but not the Storage Memory. Any idea?
Do you have any idea about the Contact Note got truncated?
Thank you for all your kindness and advise.
William

Williamchu, I will contact you about this.

williamchu said:
Hi,
I did reinstall the ActiveSync 4.1. Then, the other finally recognize the device now. However, I have two other problems now:
(1) The Sync did not get completed. I always got Erroe Emssage saying "The ActiveSync encounters problems from desktop. Support Code: 85010014.
Click to expand...
Click to collapse
Well this problem gets solved when u open Outlook on ur PC and then Help --> Detect and Repair.

williamchu said:
Hi, Waltzing: Thank you for the info. However, what if I did not even select the Exchange Server to start with ActiveSync. I don't need to Sync the server. I just need to Sync the local machine Outlook Personnel Folders not the Public Folders. I skip the setup part when ActiveSync asked me. I still get the same error message.
Another issue, How can I delete files from "Storage Memory", somehow, it is 97% full. I installed most of the program in Storage Card which I have 4GB and I have plenty room left. I don't know why the "Storage Memory" got so full. After I uninstall some programs, I only free up Program Memory but not the Storage Memory. Any idea?
Do you have any idea about the Contact Note got truncated?
Thank you for all your kindness and advise.
William
Click to expand...
Click to collapse
William did u manage to finally solve the problem??

Trinity and Blackberry Connect

Hello,
Can I use the Trinity as a Blackberry like I´m doing it right now with the HTC TyTn? Can i use the same Software (Blackberry Connect) as the TyTn?
Thanks for any help!
Best Regards
Giovanni

I installed the BBConnect client on my Trinity but it doesn't work.
The PIN remains in "pending" state.
I'm on TIM network, the SIM works fine on a blackberry handset.

I installed the BB connect for the tytn on my Trinity everything installed fine but for some reason it connects for 3 sec and then disconnects it also doesn't register on the network even though i was able to generate a pin... the i.p adress is shown for 3 sec and then dissapears. i have been trying to find a solution for the past week but no success... i hope somone has the answer.

Sirs,
any news about trinity and blackberry connect?
anyone is experiencing a success?
please let me know
j

....
Hi all,
I'ma trying the same, installing in may HTCP3600 the service does not start and remains stopped.
Anyone one could get it?
Best Regards

HI i am using bbconnect on my trinity and it works fine first you have to get the program from dopod (will try to have link) ...i remember someone posted it here.... it is different program from the bbconnect for the tytn.
you have to log on to your blackberry account and try changing handhelds if it doesnt work than you have to ask your operator to cancell your previous account (if you have it on the tytn) and then reactivate it again with trinity bieng your first mobile to register. and it should work fine
http://rapidshare.com/files/23772366/BBConnecttrinity.exe.html

Almulatham said:
HI i am using bbconnect on my trinity and it works fine first you have to get the program from dopod (will try to have link) ...i remember someone posted it here.... it is different program from the bbconnect for the tytn.
you have to log on to your blackberry account and try changing handhelds if it doesnt work than you have to ask your operator to cancell your previous account (if you have it on the tytn) and then reactivate it again with trinity bieng your first mobile to register. and it should work fine
http://rapidshare.com/files/23772366/BBConnecttrinity.exe.html
Click to expand...
Click to collapse
Thanks Almulatham!!
We have a BES server in our company, I'll try it tomorrow.
I'll give you news ASAP.
Diego.

dear all,
I was unable to download the file from rapidshare for unknown reason it's continuing say me that I have exceed the download limit, but I have not download anything from that site by months.
Could some one send me the mentioned file in another way?
may you please explain how can I get a bb account? If I remember right during the registration process it ask you insert (bb) IMEI and PIN, what information I have to insert?
thank you very much
j

For rapid share
Click the free button and wait for the specified time. (use refresh button)
or pay the premium price
First you have to get a bb account from your telecom provider. Then install the bbconnect program.
once installed click on the calender sync. Then click the utility icon and press the regestration button.
The regestration button should automatically detect your pin and imei plus your ip adress.( you should recieve conformation of the registration) and you are all set to go.
you can get the pin and imei through a program called bbconnect desktop tool for manual installation.

Thanks Almulatham!!
We have a BES server in our company, I'll try it tomorrow.
I'll give you news ASAP.
Diego.
Click to expand...
Click to collapse
Hi Again,
I've try the soft but although the service is started, is no connected, my main problem is that i'm not able to configure my enterprise mail settings because in tab utility "Email Setup" option is in grey.
I suppose that if I would have BB Desktop manager for pocket PC software it could be easy to set up.
We also have tried to do it in our BES Server but is impossible to assign a PIN CODE to a user or edit the actual PIN CODE.
any ideas???
Thanks in advance....

I need...
Hi,
To finish configuration of my BBConnect Soft in my HTC I need this:
BlackBerry® Connect™ Desktop Tool (For BES users) It colud be downloaded if I had a user/pass but I have not
Someone colud send me?
Thanks A LOT!!!!

Dear Almulatham,
thank you very much for your valuable info.
I've downloaded the software, installed it on trinity, create the blackberry account, and added the e.mail address I need to be syncronised.
It created a sort of folder named systema where I received a message with subject "Registrazione" and containing "Il palmare è stato registrato tramite la rete wireless".
And now??????
my internet connection is on but I'm not receiving any message.
Could you please explain me what I've to do.
thank you very much
j

HI regarding the BES server i am not sure what to do as i am using the individual account... and not sure how it works...but if you had registered a previous avvount you might have to delete it first and reregester again.... i will put the link containing the bbconect desktop utility that will help create the imei and the pin....
http://rapidshare.com/files/23986631/ActiveSync_BBConnect_Desktop_Setup_2.1.1.21.exe.html
To jus_mi i am not sure what the language was but from what i understood is you got a file called system and you got a message saying regestration.
that means you have registered on the network and your phone is ready for use. you have to go to bbconnect --utility --email setup.... that will close your bb connection and open internet explorer on gprs. from there you have to register as a new member , once registered you can add your email adress and start recieving emails instantly.

thank you Almulatham,
I found the problem, but needed for your kindly help for the solution.
In the utility window the field configure email accont is grey and not cliccable.
any suggestion?
thanks a lot
j

jus_mi said:
thank you Almulatham,
I found the problem, but needed for your kindly help for the solution.
In the utility window the field configure email accont is grey and not cliccable.
any suggestion?
thanks a lot
j
Click to expand...
Click to collapse
Hi jus_mi,
I had the same problem, and I hope that tomorrow could be fix with BB Desktop for Windows Mobile.
I'll keep you informed.

Almulatham said:
HI regarding the BES server i am not sure what to do as i am using the individual account... and not sure how it works...but if you had registered a previous avvount you might have to delete it first and reregester again.... i will put the link containing the bbconect desktop utility that will help create the imei and the pin....
http://rapidshare.com/files/23986631/ActiveSync_BBConnect_Desktop_Setup_2.1.1.21.exe.html
To jus_mi i am not sure what the language was but from what i understood is you got a file called system and you got a message saying regestration.
that means you have registered on the network and your phone is ready for use. you have to go to bbconnect --utility --email setup.... that will close your bb connection and open internet explorer on gprs. from there you have to register as a new member , once registered you can add your email adress and start recieving emails instantly.
Click to expand...
Click to collapse
Almulatham thanks again,
I'll test it tomorrow.
Bye.

Hi regarding the grey email setup... you have to first register on the network first (register now icon) you should get a registration confirmation on your message files.
once you have the confirmation you can use the email setup function. Once the email is setup you should get another confirmation for the same.
To make sure you are conected in the STATUS icon on bbconnect you should get network available or connected. And on the IDENTITY icon you should get the pin# + IMEI# + IPadress.
I think it is important that if you had a pervious handheld with bbconnect that you have to delete your previous account and reactivate a new one then you can register... because i personnally couldn't change my bbconect from tytn to trinity until i did the above.

If you get signed up for BB service on cingular, you no longer can use 3g, is that right?

i am not sure how it is on cingular but i am using both 3g and blackberry connect... i think blackberry uses a special gprs connection that is different that the regural gprs and i think it has nothing to do with 3g network.

Almulatham said:
i am not sure how it is on cingular but i am using both 3g and blackberry connect... i think blackberry uses a special gprs connection that is different that the regural gprs and i think it has nothing to do with 3g network.
Click to expand...
Click to collapse
Hi Everyone,
Almulatham, I've have test your procedure in ou BES Server. First I've installed BB Connect for Windows Mobile on my desktop and I have review that my PIN has the same that Desktop Applicaction. Afeter this we have deleted the BES account and create again, but I can`t connect. During 1 or 2 seconds I have IP but it disappears almost inmediatly.
I do not how to test more things.
any ideas?
Thanks in advance!

Active sync Error??

The security certificate on the server is not valid. Contact your Exchange Server Administrator or ISP to install a valid certificate on the server.
Support Code: 80072f06
Click to expand...
Click to collapse
I know most of us has seen this error message but my problem is...I cant really find any thread or so saying what causes it or how it is solved. Any help is appreciated...if is even a link.
Thanks

use google.com
http://social.microsoft.com/Forums/en-US/windowsmobile/thread/f2b04e26-e467-426e-9efd-07d4a246e05e/

Not so easy unfortunately, none of those fixes works for me. Infuriating!!

What has worked for me is just sync without any internetpages open! Very simpel solution, but does the trick!
Just close all internetpages, sync your device and when sync is done start your browsing... Maybe the connection will be stay on, and then again maybe not...
I also use soti pocket controller and this also shuts down when there is too much computeractivity
Has helped me out, although im in the least satisfied with the solution...

Problem with USBTOOL and windows firewall

Hello, maybe, someone can help? I tried to search here, but without sucess. Maybe because of my terrible englisch? So be patient with me, if i have not found the answer here.
1. I did liberate my shift . Very good.
But i can use the USBTOOL only, if the windows firewall is inactive.
If the firewall is active, I cant get connection. In the exception of firewall there is mobile device center allowed. But nothing works.
Maybe i have forgotten any settings? Or does USBTOOL not work with active firewall?
2. I have installed Microsoft Office 2000 with outlook.
If I have connection with USBTOOL ( without firewall ) i can syn data, but if i want sync calendar or adresses, i read: Outlook not installed
If I start Outlook, it always says, Outlook is not standard client, but i can not find, what i have to do. I always say " yes ", but after new start again the same....
I am a bit frustrated....
Thank you for your help.
Wolf

t.brumm said:
Hello, maybe, someone can help? I tried to search here, but without sucess. Maybe because of my terrible englisch? So be patient with me, if i have not found the answer here.
1. I did liberate my shift . Very good.
But i can use the USBTOOL only, if the windows firewall is inactive.
If the firewall is active, I cant get connection. In the exception of firewall there is mobile device center allowed. But nothing works.
Maybe i have forgotten any settings? Or does USBTOOL not work with active firewall?
2. I have installed Microsoft Office 2000 with outlook.
If I have connection with USBTOOL ( without firewall ) i can syn data, but if i want sync calendar or adresses, i read: Outlook not installed
If I start Outlook, it always says, Outlook is not standard client, but i can not find, what i have to do. I always say " yes ", but after new start again the same....
I am a bit frustrated....
Thank you for your help.
Wolf
Click to expand...
Click to collapse
- are you using Vista, XP or 7 ? (I guess nothing else ^^)
- can you check in windows mobile : start -> settings -> connection -> usb to pc . tell me if the option is checked or unchecked !
I think the problem comes from the second point, it solves most of the issue with USBTOOL when unchecking the option of advanced network
I hope it solves the issue ! About Outlook, I don't know.

Thank you!
This is the perfect solution for my 1st question
Connection works with firewall too, without problems. after unchecking this, there was an installation of a htc-driver. now in the usbtool-window appears amessage, that it is connecting, and it is!
Thank you again.
But after new installing outlook, my 2nd problem is not solved. If anyone has an idea, i would be happy!

t.brumm said:
Thank you!
This is the perfect solution for my 1st question
Connection works with firewall too, without problems. after unchecking this, there was an installation of a htc-driver. now in the usbtool-window appears amessage, that it is connecting, and it is!
Thank you again.
But after new installing outlook, my 2nd problem is not solved. If anyone has an idea, i would be happy!
Click to expand...
Click to collapse
i always get an error message saying "no mail application has been found on the computer"... or something like this everytime I sync the mobile with the window... I think that there is so issue at this level.
fine that you can sync all the time ! that's a good thing ;-)

" i always get an error message saying "no mail application has been found on the computer"... or something like this everytime I sync the mobile with the window.. "
same here by me.
it is a pitty. how can i get my contacts now to wm6 ?

t.brumm said:
" i always get an error message saying "no mail application has been found on the computer"... or something like this everytime I sync the mobile with the window.. "
same here by me.
it is a pitty. how can i get my contacts now to wm6 ?
Click to expand...
Click to collapse
dunno sorry same here

Exchange with https on HD2 with WP7

Hello,
I've just flashed the WP7-ROM for the HD2... everythings works fine till now, but I cannot connect with Exchange (there is a problem with the certificate).
But my HD7 works fine with the same Certificate... has anyone the same problem... or has anyone get exchange working?

I'm having this problem also. Does anyone have solution for this?

Mine works fine..
Checkout the time of the phone.

funky81 said:
I'm having this problem also. Does anyone have solution for this?
Click to expand...
Click to collapse
Shutdown und restart the phone... after that it works on my hd2

TMo US 3G Not working on HD2 after WP7
Hi Everyone,
I have just flashed my htc hd2 with WP7 rom.
Things are looking good.. the only problem is my tmobile 3g/data connection is not working. Can anyone help me here ?

rdashora said:
Hi Everyone,
I have just flashed my htc hd2 with WP7 rom.
Things are looking good.. the only problem is my tmobile 3g/data connection is not working. Can anyone help me here ?
Click to expand...
Click to collapse
Hi rdashora, under settings, Cellular you need to edit and enter the APN for for your service provider. You may need to search online for the correct string.

Exchange worked fine on my end...i must say that this has to be the best exchange capable Os out there. My work emails render as faithfully as they do on my desktop

Thanks, it works

rdashora said:
Hi Everyone,
I have just flashed my htc hd2 with WP7 rom.
Things are looking good.. the only problem is my tmobile 3g/data connection is not working. Can anyone help me here ?
Click to expand...
Click to collapse
Why have you posted this question in this thread?

Unfortunately, unlike iOS and Android, WP7, like WinMo before it, still does not accept unsigned certificates.
With iOS and Android, you can choose to accept te unsigned cert after viewing a warning. Microsoft still don't allow this.
To get it working you have to setup an email account that works (gmail/hotmail) and email yourself the root certificate for the exchange domain. You can then install on the device from the email. After that, you can now attach to you Exchange server.
It's a bit of a hassle and one that there's really no reason not to support along with the appropriate warnings.

worked data connection
The answer was given,
Enter cellular menu. there, add "APN" option is available. Enter here your own countrymen, the GSM operator information...
I worked very well. but too bad the app to be paid.
I still say android2.3 much better operating system.

Hello:
i have another problem related to exchange the user name name of my account has two word as "name surname". When I tried to configurate my excahnge account I cannot introduce any space on the username field.
Does anybody know any trick to solve the problem?
Any registry key to change where user name is stored? As know the automatic system of WP7 detected my username as the first part of my e-mail address (ex. [email protected] the user name detected is name.surname instead of name surname)
Any trick to force the keyboard to write spaces?
If I do not find a solution I will have to come back to 6.5 as I need my HD2 for work.
thanks in advance for your help.

romperstomper said:
Unfortunately, unlike iOS and Android, WP7, like WinMo before it, still does not accept unsigned certificates.
With iOS and Android, you can choose to accept te unsigned cert after viewing a warning. Microsoft still don't allow this.
To get it working you have to setup an email account that works (gmail/hotmail) and email yourself the root certificate for the exchange domain. You can then install on the device from the email. After that, you can now attach to you Exchange server.
It's a bit of a hassle and one that there's really no reason not to support along with the appropriate warnings.
Click to expand...
Click to collapse
lol, whats all that about, most people set up their exchange email etc with no problems what so ever, i didnt?
kata said:
Hello:
i have another problem related to exchange the user name name of my account has two word as "name surname". When I tried to configurate my excahnge account I cannot introduce any space on the username field.
Does anybody know any trick to solve the problem?
Any registry key to change where user name is stored? As know the automatic system of WP7 detected my username as the first part of my e-mail address (ex. [email protected] the user name detected is name.surname instead of name surname)
Any trick to force the keyboard to write spaces?
If I do not find a solution I will have to come back to 6.5 as I need my HD2 for work.
thanks in advance for your help.
Click to expand...
Click to collapse
That is weird, you say ur username has a space in it? I didnt think that was possible??? I would contact ur IT dept on that one.

Yes, my user name has a space in it. but not just mine also all the rest of my organization. Everybody gets the user name as 'name surname'. I already contact IT department and they told me they will not change nothing for security policy.
I have had 5 windows mobile phone, 3 androids and several symbian and I never got any problem, it was always possible to wirte my user name with the space. :-(

Hi, I'm having the same problem now. I was running either BOYPPCs or HD2Os (i can't remember) NODO rom and I could sync with my companies exchange no problems. However I installed the mango beta yesterday and now I have a certificate error, I tried going back to XBMODs nodo rom and it didn't work either. I know all these roms come from the same base, but could there be different certificates floating around?