Database Users

New T-Mobile Contract Sucks!

So I said F-it, I'ma get a Nexus1. I call up TMo and they tell me the following:
$529 with no contract - ok
$179 with 2 yr contract - NICE
The only plan you can get gives you 500 minutes - WTF!?!?
The ****ty ass plan above costs $79/month - GTFOH...
You are stuck at that plan for 2 years unless you want to pay an extra fee - CLICK!
Don't they have an unlimited minutes plan for like $50 by itself... plus the data/text extra...
Why would they restrict your minutes, its stupid...
Anyone else deal with this?

Just buy the full price unsubsidised version and it will save you money in the long run. Then get a t-mobile plan with a free phone and add internet later on

nando99 said:
Why would they restrict your minutes, its stupid...
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Perhaps you should ask them in their forums. This is a Nexus One forum.
SC

nando99 said:
So I said F-it, I'ma get a Nexus1. I call up TMo and they tell me the following:
$529 with no contract - ok
$179 with 2 yr contract - NICE
The only plan you can get gives you 500 minutes - WTF!?!?
The ****ty ass plan above costs $79/month - GTFOH...
You are stuck at that plan for 2 years unless you want to pay an extra fee - CLICK!
Don't they have an unlimited minutes plan for like $50 by itself... plus the data/text extra...
Why would they restrict your minutes, its stupid...
Anyone else deal with this?
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Just to be sure - did they mention that the $79/month plan includes 500 minutes plus unlimited text plus unlimited data? It is really $39 for the 500 voice minutes and $30 for unlimited data and $10 for unlimited messaging, but to get the subsidy for the N1 you need to get all of that in a bundle.
They do have unlimited (contract) voice for $59/month, but you'd have to add text and data to it and that would end up $99/month for unlimited everything.
They also have unlimited (non-contract) voice for $49/month, but you can't get a phone subsidy with that plan.
In the past I don't remember having to pay a fee to switch to a more expensive plan - only for activating a new line or switching to a cheaper plan. You could probably sweet talk them into waiving the fees in order to get the higher monthly payment out of you if you escalate it, but I wouldn't bank on it.
The other option is to buy without a subsidy and get one of the Even More Plus plans which are $50 for unlimited voice or $80 for unlimited everything. In the end, you'll save in the long run for the up front purchase price.
If you are a gambling sort, then you could wait and see if the N1 (or an equivalently spec'd phone of some sort) is offered directly by T-Mobile and then you could get the cheaper Even More Plus plan and they'd let you spread the payments out on the full price on the phone over 20 months. That is really the best way to get a phone from T-Mobile, but it only works for phones they sell directly, not the N1 sold by Google. Using that system you pay nothing out the door, you pay about the same as someone on a contract for the first 20 months and then your monthly bill drops back to about $20 cheaper than the contract price when the payments are done. Contrast that to someone who bought a discounted phone and had to pay the discounted price (like $179) to get out the door, their monthly payments are about the same, and their monthly payments continue to be high even after they pay back the subsidy...

ScaredyCat said:
Perhaps you should ask them in their forums. This is a Nexus One forum.
SC
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In particular, the plans issue has been discussed to death in the T-Mobile Nexus forum (not nearly as much info on the phone itself compared to this forum, but a lot more talk about T-Mobile plans - including info on a multi-step process on how to get one latched into a Family Plan):
http://forums.t-mobile.com/t5/Nexus-One/bd-p/Nexus_One

PhantomRampage said:
Just buy the full price unsubsidised version and it will save you money in the long run. Then get a t-mobile plan with a free phone and add internet later on
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Think of it as an investment. The extra $300 you're spending is a one time fee so you'll never have to deal with a carrier contract again.
As long as you take decent care of the phone, you'll be able to sell it for at least a couple hundred bucks when you're ready to upgrade again.
I bought an unlocked N1 and an Even More Plus plan. For $59/mo+tax I'm getting 500 anytime minutes, unlimited NW, unlimited txt, unlimited data.
Well worth it IMO.

You can have an unlimited plan if you buy the nonsubsidized version. That's what I did since I didn't want to lose it.

You can call customer service for tmobile and get bumped up to any of the even more plans. Maybe you should do some research before you start making claims about something...

Well, hey! This will work if you have the Loyalty Pacakage before-hand
If you did have the Unlimited Loyalty package, before you got your N1 ordered, you will absolutely be able to get the package back. However, I'm waiting to hear from google as to the validity of this approach in terms of their TOS. I never allow companies to tell me what I can and can't have. Social Engineering for the win!
1. Call t-mobile, state you want your unlimited loyalty back
--- They will state, it is automatically changed when you order the phone.
2. State, when I was offered the Unlimited plan, I was informed that I had the ability to go back to my old contract at any time, even when you didn't offer the MyFave plan anymore, I'm absolutely certain that you can change it.
--- If they say that they cannot because it doesn't exist anymore;then
3. Ask for a supervisor. State that you want the plan back.
Don't allow them to work you, and talk about "Well that the way it works when you buy the Nexus One."
DISCLAIMER---"As this has worked for me on 2/1/10, I cannot garuntee that Google will see this as an 'upgrade', eventhough you will be paying more. Google may want to charge the remaining cost on the phone if you chose to upgrade."

masse1369 said:
You can call customer service for tmobile and get bumped up to any of the even more plans. Maybe you should do some research before you start making claims about something...
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That is what I was thinking, like why it is set that way... a la, it is not T-Mobile, it is Google that said you have to sign up for that specific plan. Not sure why they did it that way, but it is what it is. Want to complain about it, call up Google... want to change your plan after signing up to the unl everything plan, talk to t-mobile and switch after you sign up. Pretty well documented that you can do this and not get the Google charge back fee crap.
As well, it is amazing people can find this website, register, and make a new thread ranting and raving... but they can't spend half that time doing a simple search to find out a little more information.

I work for T-Mobile. He sounds like just a typical customer. No offense. Even if they were for some reason to say that you have a Nexus One, put your sim in another phone for a couple of days and let it update in the system and then you could do it with no problem. With that being said you can still just call them and say you want to be bumped up to the 1000 min or the UNL. Even more plus is still a better deal though...

masse1369 said:
You can call customer service for tmobile and get bumped up to any of the even more plans. Maybe you should do some research before you start making claims about something...
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Research? I did. I am. Me posting, is part of the research. I posted what I knew so far and what I was told. I was told I can not be "bumped up" to any plan unless I pay a fee. That is what I was told. Therefore, my "claims" are correct as of the time they were posted.
pjcforpres said:
That is what I was thinking, like why it is set that way... a la, it is not T-Mobile, it is Google that said you have to sign up for that specific plan. Not sure why they did it that way, but it is what it is. Want to complain about it, call up Google... want to change your plan after signing up to the unl everything plan, talk to t-mobile and switch after you sign up. Pretty well documented that you can do this and not get the Google charge back fee crap.
As well, it is amazing people can find this website, register, and make a new thread ranting and raving... but they can't spend half that time doing a simple search to find out a little more information.
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Again, I posted what I was told - which is that you can not do such and such as you stated - that's why I asked what others have done. Still searching here buddy... it amazes me that people still find it necessary to be rude when a simple question was asked.
masse1369 said:
I work for T-Mobile. He sounds like just a typical customer. No offense. Even if they were for some reason to say that you have a Nexus One, put your sim in another phone for a couple of days and let it update in the system and then you could do it with no problem. With that being said you can still just call them and say you want to be bumped up to the 1000 min or the UNL. Even more plus is still a better deal though...
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Let me tell you, a typical customer doesn't call 3 times to finally reach somebody that actually knows what they're talking about. Again, I posted what I was told. Which was, again, that I can not do what you are saying.
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My whole thing was this - I'd like to get the phone for $179 with a new contract - I would need more minutes then the amount provided in the ONLY plan I can choose (as I was told) - has anyone else dealt with this, what can I do?
Did my initial post miss something? Did I not say "I call up TMo and they tell me the following" - if what I was told is BS, how is that my fault?
I'm glad being rude online is still cool.

nando99 said:
Again, I posted what I was told - which is that you can not do such and such as you stated - that's why I asked what others have done. Still searching here buddy... it amazes me that people still find it necessary to be rude when a simple question was asked.
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What happens here a lot is that people don't ever seem to take the time to do any research, and just fire off new threads every time they think of something instead of reading. There was a user the other day that had 5 threads that he/she originated all asking questions about often talked about topics sitting on the 1st page of Nexus General. I've seen thread after thread day in and day out on the same exact thing. So yeah, those of us that come here often get annoyed at new threads that have already been discussed in detail.
In fact what you're asking has been talked about so much that its not only on XDA, but Google's and T-Mobiles forums as well.
What you should have done when the rep mistakenly told you that the plan could not be upgraded (and you thought that doesn't sound right) is ask for them to confirm that information, and/or a supervisor. Google now is offering Phone support as well fielding ordering questions, though this is still best answered by T-Mobile directly. The 79.99 even more plan is the only option you will have at ordering to secure the subsidized price, but that doesn't change the contract details, and you are allowed to upgrade your plan (just like any other subsidized phone they sell) if you require more min.

bofslime said:
What happens here a lot is that people don't ever seem to take the time to do any research, and just fire off new threads every time they think of something instead of reading. There was a user the other day that had 5 threads that he/she originated all asking questions about often talked about topics sitting on the 1st page of Nexus General. I've seen thread after thread day in and day out on the same exact thing. So yeah, those of us that come here often get annoyed at new threads that have already been discussed in detail.
In fact what you're asking has been talked about so much that its not only on XDA, but Google's and T-Mobiles forums as well.
What you should have done when the rep mistakenly told you that the plan could not be upgraded (and you thought that doesn't sound right) is ask for them to confirm that information, and/or a supervisor. Google now is offering Phone support as well fielding ordering questions, though this is still best answered by T-Mobile directly. The 79.99 even more plan is the only option you will have at ordering to secure the subsidized price, but that doesn't change the contract details, and you are allowed to upgrade your plan (just like any other subsidized phone they sell) if you require more min.
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I do not consider myself any kind of noob or nuisance but my search on the topic could've been better... Plus, I'm always lurking so I figured I might have seen this brought up...
It's all good though, I just don't see the point of being rude - bringing up an old topic couldn't have pissed pple off that much... lol

nando99 said:
I do not consider myself any kind of noob or nuisance but my search on the topic could've been better... Plus, I'm always lurking so I figured I might have seen this brought up...
It's all good though, I just don't see the point of being rude - bringing up an old topic couldn't have pissed pple off that much... lol
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Personally, my response was based on your OP taking a tone of "T-Mobile is stupid, who else thinks so" essentially. You were not asking is there any way around it, you were asking if anyone else had experienced the stupidity that is T-Mobile... yet, it isn't even T-Mobile who said that is the plan you have to sign up with, and T-Mobile is perfectly willing to upgrade you to a higher minute plan once you sign up. Add to that this exact topic has been talked about at agnosium, and at one point just a week ago, was the subject of 3 threads that stayed on the front page for nearly a week.
I wasn't trying to be rude. Your OP was rude in itself and ignorant. Those are two things that tend to illicit a "rude" response from members on here.

Nope... just as it says - the New T-Mobile Contract Sucks... this is the N1 forum, so I'm obviously talking about the N1 phone T-Mobile contract... I didn't say T-Mobile sucked... I've been with them for a long time and I plan to stay with them but what they are offering with the discounted N1 sucks. (Mostly bc is the only plan you can get.)
"Anyone else deal with this?" can easily be interpreted in many ways - like: How did you deal with it? lol What did you do?
Not sure how/why you took it as has anyone else "experienced the stupidity that is T-Mobile"...
My post was neither rude nor ignorant - it was misinformed. Everyone's informative and pleasant replies have seen that I now possess the information I was looking for.
And just for the record: "just last week" is long time for a busy forum.
My topic didn't kill any unicorns...
Everyone will be just fine.

From what I've read on the TMo forums, after 120 days, you're able to change to the Even More Plus plans without any penalty from google. This is what I plan on doing.

Damn 120 days...? Can anyone else confirm this?

nando99 said:
Damn 120 days...? Can anyone else confirm this?
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Yeah I heard the same thing. I was planning on doing this.

Look dude let me make this very simple for you.
Your Concern: 500 Minutes is NO WHERE NEAR enough for you and for some reason you were informed that you cannot change this plan for two years.
The Answer: NOT TRUE. I upgraded to 1000 minutes Even More Plan two weeks after I got my nexus one (I was a new tmobile customer and chose to go the subsidized route)
Regarding the 120day wait...I believe this has to do with the Even More PLUS plans only. OK?
Bottom Line: YES YOU CAN GET MORE MINUTES ON YOUR NEXUS ONE

Are sprint employees trained to be rude?

I have no service in my home and they've never been able to get my air rave to work. But, everytime I call, they basically tell me to **** off.
Why are these people so horrible? Do they get beaten over there?

doojer said:
I have no service in my home and they've never been able to get my air rave to work. But, everytime I call, they basically tell me to **** off.
Why are these people so horrible? Do they get beaten over there?
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You should stop paying them

**** your not the only one who had sprint be rude to them they told me there not goin to do nothing to keep me as a customer after leaving m on hold for 4 hours to try and fix my old phone **** SPRINT! by the way to maybe help fix your problem go to geekforme.com and try downloading latest radio assuming your rooted. i found fresh toast 2.1 to be a good rom just a bit of bugs but with the radio i have better signal

Sorry, double post

Yeah, I've tried all of the radios. I just get no service in my house in the desert. I even confirmed that the area was covered before I signed up. Then they sent me an airrave that never works and everytime they say it's set up, and it isn't, they lose all record of me and it's "but, sir, you don't even have an airrave on your account" and "did you try calling airrave support?" and all sorts of other snippy, rude, arrogant comments that give Sprint absolutely no responsibility in the matter.
These are horrible, horrible people and I am thinking of having my lawyer explain to them what a breach of contract is.....

If they don't have an airrave on your account there might be an issue, but they did tell my parents that the airrave needs to be in a window so that it can get GPS signal(don't know why, but seems to make a difference). I think it may have something to do with supporting the 911 system.

Yeah, it's in the window. It literally takes them 2 or 3 days to troubleshoot it each time, only for them to lose all sight of me in the system.
Then, when I tell them I am sick of spending hours on hold and having all of my previous notes lost only to start over again and sit on hold, their answer is "sir, I see nothing about an airrave in your notes"
I hate these people.

I don't know man but that Droid Incredible is looking kinda good, and with Verizon's coverage in rural areas it might be worth checking out

rlaxton said:
I don't know man but that Droid Incredible is looking kinda good, and with Verizon's coverage in rural areas it might be worth checking out
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Oh, I'd be all over it in a heartbeat.... but Sprint doesn't see any reason to let me out of my contract.
Hopefully, my lawyer can convince them otherwise....

I don't know if the will help but when u call and the moron answers tell them to transfer u to customer retention dept. They will usually kiss ur ass. Also I've found when u get a rude csr that hanging up and calling back usually will get u to a nicer person. Every company has a douche who hates their job. Just gotta weed through the tards till u find one that's competent and wants to actually help

Sounds like you are getting the ****iest of people when you call, which sucks, but I can assure you that the rudeness is subjective, we aren't trained that way.
For your case, the best option is to talk to Airave support directly, and, is your Airave on a seperate account from your primary? If so, we would still be able to pull it up based on the information located on the Airave itself.
With the lawyer, do you a copy of the contract? (I would naturally assume you do)
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doojer said:
I have no service in my home and they've never been able to get my air rave to work. But, everytime I call, they basically tell me to **** off.
Why are these people so horrible? Do they get beaten over there?
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Please read THIS POST, it may help

I remember calling Sprint and telling them I have low signal as they told me I am in a green area. Funny thing is not even a couple seconds later my phone dropped. They made me pay $100 for the Airave but I get free service. The airave is still intermittent. I will still drop calls next to it.

doojer said:
Oh, I'd be all over it in a heartbeat.... but Sprint doesn't see any reason to let me out of my contract.
Hopefully, my lawyer can convince them otherwise....
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You don't need a crook lawyer. Call the FCC or sprint corp to get out of the contract.

Oh, regardless of what you try and do, Sprint will still try to stick you with a fee for closing an account. I had an employee line for 3 years after I life radio shack and they send me a text one day saying Either sign a 2 year contract at XX price, or call can get the line disconnected by XX Date, because you are no longer eligible for the plan. SO I call and cancel and after 8 hours of fighting with them, they still tried sticking me with an $80 ETF. So, I proceeded to get a hold of my rep where I used to work over 3 years ago, and he said hey I will call you back in 5 minutes. He calls back, Says You're set to go, you can go pay your bill now. Fee was removed.
Recently I opened a line of service and got the number changed to a different area code. I always do checks for upgrades on the phone number(s) I have, and lo and behold, it said I was eligible for an upgrade on 5/1/2010 for the $150 off, and $75 off as of 7/1/2009. So, I keep an eye on it because I planned to get the Evo, which, I have done this before without a problem, and suddenly without my knowledge or consent, my account was modified and the upgrade eligibility removed. I call and talked to the biggest a-hole in all of Sprint yesterday. I was bout ready to get both lines shut off and tell them they can shove their etf's up their rear end, because the way these idiots treat me is no way to keep customers. I'm going to go through my cache and check, but I think I still have a cached page of when the site told me I was eligible, and I think I am going to go to either Radio Shack or Sprint on the 4th and not leave until they give me what their website says I am entitled to.

doojer said:
Oh, I'd be all over it in a heartbeat.... but Sprint doesn't see any reason to let me out of my contract.
Hopefully, my lawyer can convince them otherwise....
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Just my train of thought:
Unless you have a lawyer on retainer, isn't the price of starting the case more than the $150.00 bucks to get out of contract? Does Sprint pro-rate the termination Fee like Verizon and US Cellular(Subtract 6 dollars a billing cycle)?
If you are thinking that Sprint would pay back legal fees, I doubt it, unless you actually go to court over it all, and its ruled will they pay legal fees, usually they will give you a settlement and you pay your attorney out of that. In this case, the pittence of a settlement over a contract breach($150.00) seems like something not worth the battle.
Given, I am not in your shows and don't know what the have done to get you this pissed off. I can assure everyone that my experience has been sprint is the best most customer satisfaction orriented, best priced carrier in the US.
If you do have a lawyer on retainer, what kind of trouble do you get into?

Yeah, I've been dealing with customer retention and they've been rude. Mainly because they don't believe me that I have set up the airrave in the past because it is unfathomable to them that their notes could be wrong.
Told them to cancel me out and I'd just pay the $200. All of a sudden, they care......
......on hold now.
Oh, and my company has lawyers on hand.... they're free to me.

Oh, they're offering me all sorts of **** now....

doojer said:
Yeah, I've been dealing with customer retention and they've been rude. Mainly because they don't believe me that I have set up the airrave in the past because it is unfathomable to them that their notes could be wrong.
Told them to cancel me out and I'd just pay the $200. All of a sudden, they care......
......on hold now.
Oh, and my company has lawyers on hand.... they're free to me.
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Humor me as to whether they actually take care of you now.
Better yet, tell them since you've gone through all this trouble that you want the Evo at discounted price on June 4th.

jerry43812 said:
Oh, regardless of what you try and do, Sprint will still try to stick you with a fee for closing an account. I had an employee line for 3 years after I life radio shack and they send me a text one day saying Either sign a 2 year contract at XX price, or call can get the line disconnected by XX Date, because you are no longer eligible for the plan. SO I call and cancel and after 8 hours of fighting with them, they still tried sticking me with an $80 ETF. So, I proceeded to get a hold of my rep where I used to work over 3 years ago, and he said hey I will call you back in 5 minutes. He calls back, Says You're set to go, you can go pay your bill now. Fee was removed.
Recently I opened a line of service and got the number changed to a different area code. I always do checks for upgrades on the phone number(s) I have, and lo and behold, it said I was eligible for an upgrade on 5/1/2010 for the $150 off, and $75 off as of 7/1/2009. So, I keep an eye on it because I planned to get the Evo, which, I have done this before without a problem, and suddenly without my knowledge or consent, my account was modified and the upgrade eligibility removed. I call and talked to the biggest a-hole in all of Sprint yesterday. I was bout ready to get both lines shut off and tell them they can shove their etf's up their rear end, because the way these idiots treat me is no way to keep customers. I'm going to go through my cache and check, but I think I still have a cached page of when the site told me I was eligible, and I think I am going to go to either Radio Shack or Sprint on the 4th and not leave until they give me what their website says I am entitled to.
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Unless the line of service you opened was opened in 2008, your eligibility would have changed when you added the new line of service. Your eligibility is usually in 12 and 22 month increments. So to be eligible on 7/1/2009, you would have had to make the change 7/2008. If a change was made after that, it would move the date ahead accordingly.

Adding additional line/phone to account RE: upfront payment

Hey all,
I just have a question for the people knowledgeable with the inner-workings of account structure with Sprint.
I need to add an additional line to my current plan and was going to pick up an EVO for myself and give my current Hero to my brother (whom I'm opening the additional line for). I was just on Sprints website, doing all the work, and toward the end, it said that all charges will be placed on my regular monthly bill. Seems logical, sure.
My question is, is this a policy explicitly carried out online, or would I be able to walk into a Best Buy or Sprint store today and have the same thing occur? If that is the case, I'll go set this all up today via a store front if I'd be able to apply all charges to my bill.
Thanks for any input

Sometimes sure. But, other times you may not get the same deal in the store than you would online.

Couple points for your sake:
1. New phone from Sprint, needs to stay on the line it was purchased on, for 30 days minimum to get the $100 rebate.
2. You can pay $199 oop at Best Buy/The Shack and switch it after the transaction is complete.
3. Not sure how the $10 EVO charge is applied. Would it be to the account or the number?
Just some thoughts. Have fun with the EVO!

Well thank you all for taking the time to lend advice. I ended up going to Best Buy to talk to someone about what I need to do.
First off, the guy said they didn't have anymore EVOs, nor did any retailer in the vicinity. Then he told me that I would have to upgrade to a family plan to add this other line for my brother. I'd be going from $69.99 to $129.99 give or take $20. I totally forgot to think about that aspect. I called my brother to tell him no dice unless he's willing to fork over at least something to help offset the additional cost -- he said thanks, but no thanks.
So, I get home and get curious -- log back onto Sprint.com to see how much it would be for me to just buy the phone outright. I went ahead and just put it on my tab. I'm a nut for gadgets, and have been more than financially frugal for well over a year, so I figured I'd buy myself something for once, lol.
Anyhow, thanks again!

Nicksil said:
Well thank you all for taking the time to lend advice. I ended up going to Best Buy to talk to someone about what I need to do.
First off, the guy said they didn't have anymore EVOs, nor did any retailer in the vicinity. Then he told me that I would have to upgrade to a family plan to add this other line for my brother. I'd be going from $69.99 to $129.99 give or take $20. I totally forgot to think about that aspect. I called my brother to tell him no dice unless he's willing to fork over at least something to help offset the additional cost -- he said thanks, but no thanks.
So, I get home and get curious -- log back onto Sprint.com to see how much it would be for me to just buy the phone outright. I went ahead and just put it on my tab. I'm a nut for gadgets, and have been more than financially frugal for well over a year, so I figured I'd buy myself something for once, lol.
Anyhow, thanks again!
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I asked the same question to sprint and basically was told the same. Except the $10 goes with the phone and not the line of service. So if you buy from the shack or BB Mobile you can change the phone to a different line and the $10 will follow the phone. However like stated before if you wait for the rebate then you will have to wait for 30 days to switch the phone to a different line.

Help me guys, Por Favor :)

I was not sure where to post this at but alot of you guys are absolutely helpful
so i figured i'd post here and ask for your help. Sorry mods and i hope this
doesn't get moved!!! It is a little long so i apologize for ranting
I've been with Tmobile since November 2010 and i was told I would be able to
switch over to post paid from flexpay in 6 months which i estimated around April.
Good deal. I am on easpay(automatic drafting) and the payments are always on time. Last month, I paid my usual amount for one line. Cool, everything is fine.
A week or two later, i decide to add a line for my brother to get a phone. Being flexpay, i have to of course buy the phone and make a payment in advance for services as well as month in advance since it is in the middle of the bill cycle. Again, no worries everything is cool.
So low and behold the phone gets here and the same day it gets here, both his and mine line are suspended for nonpayment(even though i made a payment for both). I call in and talk with the reps from the Philippines and they tell me they can't find a payment.
So i am basically getting annoyed because i always pay on time and they are telling me i have not paid for either line.
So i used the trick and I called back and instead of using my number, i just typed in my friend's number(She is postpaid) and i got their division of postpaid customer service and explained the situation. They filed a lost payment and while they researched it, they reinstated my account. Eventually that was solved.
Okay, so flash forward to two weeks ago and the same issue occurs except this time I didn't make a payment nor was automatic payment supposed to take the payment out. It is due on March 3rd and it took the payment out
at the end of February.....
So i call in and dispute this and they what..."Can't find the payment" and they have to do another lost payment search and it will take 3-4 business days.
I go on vacation for Spring break and I decide to call in and figure out what is going on. I've given them nearly 2 weeks to fix it.
So now...
1)Can't find the payment(even though my checking acct shows it was taken)
2) They closed the case of the missing payment...Didn't contact me by phone email, text, letter in the mail or anything letting me know the case was closed and letting me know what else i could do or needed to do. They just closed the case and had i not called in, i would have never have known it was closed.
Basically they can not find a payment and even now that i have taken the actual checking out statement in to the store and had them fax it(while i was there) they are still telling me nothing can be found.
It's $101. I am not worried about this money. It is the principal of the situation and the fact that I do not want to be apart of a company
who takes money but can't find the payment.
I didn't mail the money or a money order. It is an electronic payment.
There should be footprints everywhere that shows a payment. And i
don't see how the same exact issue can happen in less than 3 weeks
apart.
any suggestions? what would you guys do?

The fact is, you have proof in the bank statement that T-Mobile collected money from you. Sounds like you're going to have to climb the supervisor ladder until you get someone who has some authority. They can't deny a payment when your bank confirms they took it, so it's just a matter of following it through to the end. As to how you view T-Mobile and whether you wish to stick with them, that's up to you.

Is there anyway to get contact with someone above the call center reps? I've spoken with 2 supervisors(obviously from the Phillipines) and it has just been
an annoying ordeal.
I am only sticking with tmo until the Xperia play or Bionic is released(or some new windows phone catches my eye).
I just need to figure out how to get in contact with someone above the call center reps

They tried to screw me over too when I returned my g2 and got a mt4g. They were charging me for both still because I just did the thing where you add payments to your bill. They were still charging me for the phone I returned and the new one. For about a month of fighting with them, they just kept saying we don't see the payment then they started telling me they returned my money which wasn't true because it wasn't in my account and a credit was never made. So I called the bank and bam 3 days later I got my money. Go to the bank and tell then T-Mobile said they returned you the money and you haven't received it. They will return it for you and take care of the liars at T-Mobile. Been with them for 8 years, I don't know why they were gonna lie and try to screw me out of $138. Bullcorn.
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I can almost guarantee the payment was accidentally posted to your friends acct.

@Chad, haha that is doubtful
But anyway, after threatening to leave and take both lines with me to Verizon, she credited my account for the next billing cycle 54 bucks.
Small compensation but at least i got a decent rep who actually did something in my favor.
And I already called my bank and disputed the charge and i should have my 101 dollars back by tuesday the bank rep said.
This works out in my favor. I am still leaving them because i find their flexpay customer service horrible and since my next bill is not due till May 5th now, i am
able to A)save a month of paying a bill B)able to wait and see what comes out for
the other 3 carriers at CTIA

Sounds like Sprint is already taking over, in the CS dept.

There's a big push to get ppl from fp to post paid. Have you asked if you're elegible for conversion?
I've seen payments post to the wrong acct before.

Me too same exact situation here. Was grtting chastened for the g2 and the 4g. Lame.they did fix it though.
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I just dont see how a payment can be posted to the wrong account if the account has been set up on Autopay since i signed up back in November 2010
and i dont see how the same exact thing happens within a 2 week period either.
I just worry that since they screwed up the payment and i had a suspension(4 hours) that it doesn't reset the time needed to stay on FP before I transfer to Post Paid
You have to have at least 6 months of good payments to swtich to Post paid
haha and i agree, this does seem like Sprint type of customer service haha

carmeng4evr said:
I just dont see how a payment can be posted to the wrong account if the account has been set up on Autopay since i signed up back in November 2010
and i dont see how the same exact thing happens within a 2 week period either.
I just worry that since they screwed up the payment and i had a suspension(4 hours) that it doesn't reset the time needed to stay on FP before I transfer to Post Paid
You have to have at least 6 months of good payments to swtich to Post paid
haha and i agree, this does seem like Sprint type of customer service haha
Click to expand...
Click to collapse
It does your probaly going to have to wait another 6 months to get post paid. Make sure you have that they are at fault so get it in writing. I myself pay full price for my phone out of contract plan. Since its cheaper in the long run anyway.
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carmeng4evr said:
I just dont see how a payment can be posted to the wrong account if the account has been set up on Autopay since i signed up back in November 2010
and i dont see how the same exact thing happens within a 2 week period either.
I just worry that since they screwed up the payment and i had a suspension(4 hours) that it doesn't reset the time needed to stay on FP before I transfer to Post Paid
You have to have at least 6 months of good payments to swtich to Post paid
haha and i agree, this does seem like Sprint type of customer service haha
Click to expand...
Click to collapse
If you want off flexpay go into a corporate store and get them to call. In the store they have the same list to see if your prequalified or call from someone's phone who goes to regular customer care.
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Eh, it's all good.
I'll just drop the 200 for the ETF or sell the line to a friend
I am WANTING THAT FRIGGIN Xperia play

Xoom coming to Sprint tomorrow.

Xoom coming to sprint tomorrow still $599. I don't know if I am just easy out of the loop on this or what and a google search told me nothing. But I went into my sprint store today and they told me that the xoom is launching tomorrow. They even offered to let mar have one today but I'm not interested. Just thought I would let you guys know if you didn't already. Like I said couldn't find out on google.
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bsbokc said:
Xoom coming to sprint tomorrow still $599. I don't know if I am just easy out of the loop on this or what and a google search told me nothing. But I went into my sprint store today and they told me that the xoom is launching tomorrow. They even offered to let mar have one today but I'm not interested. Just thought I would let you guys know if you didn't already. Like I said couldn't find out on google.
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Click to expand...
Click to collapse
Xoom wifi is being sold in stores.
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It was available on the store officially 5/8, I ordered mine last night, can't wait!!! Love that I can charge it to my account and pay it off on my own time.

trhonda2000 said:
It was available on the store officially 5/8, I ordered mine last night, can't wait!!! Love that I can charge it to my account and pay it off on my own time.
Click to expand...
Click to collapse
Me too! 10 chars

trhonda2000 said:
It was available on the store officially 5/8, I ordered mine last night, can't wait!!! Love that I can charge it to my account and pay it off on my own time.
Click to expand...
Click to collapse
How do you do that. I would jump on this if I could do that.
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Wouldn't you have to pay it off on the next bill? I don't like charging stuff to my account because I'd rather pay for it in full. I didn't know you can essentially finance equipment.

gqstatus0685 said:
Wouldn't you have to pay it off on the next bill?
Click to expand...
Click to collapse
That is the way it has always worked with my account...

Just make sure you dont get caught up dude @ the guy who said he would pay it off at his own pace.
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the xoom was released on sunday. i ordered one and have it now. none of the stores had it in stock.. perhaps tomorrow they will. i sold my 3G version....
and yes you can charge equipment to your account.

I'm a girl btw, and I was told by the Sprint collections department that you do not have to pay it off in full the next billing cycle, that there is no time limit as long as they see you are paying on it, so we will see.
EDIT TO ADD: I was told that I had no limit on my account, not sure if that has anything to do with it. I know Sprint implements "spending limits" to some customers and some have no limit, so not sure if this has anything to do with it.

Too bad they don't have a 3/4G version available. Would love to add it to my unlimited plan.

trhonda2000 said:
I'm a girl btw, and I was told by the Sprint collections department that you do not have to pay it off in full the next billing cycle, that there is no time limit as long as they see you are paying on it, so we will see.
EDIT TO ADD: I was told that I had no limit on my account, not sure if that has anything to do with it. I know Sprint implements "spending limits" to some customers and some have no limit, so not sure if this has anything to do with it.
Click to expand...
Click to collapse
That's the most insane thing I've heard in a while. I've never heard of anyone doing this. So you're going to float your bill and pay fees and other penalties until you can afford to pay it off? If you have even a slightly good credit rating you could get a $600 credit card with 0% for a year probably...

i added a couple of mobile phones several years ago to my account--not at the same time but one was one year and then a year later or so..
anyway, i paid the mobile handset off across 2 billing cycles at least (phone was like 600 ish then) and had no fees or extra costs.
the main thing was paying your wireless bill on time.
home girl's case may be solid and unique to her case so i am inclined to believe her based on my past experience.
you must not have any limits or ASL on your account and be in good standing with no past due balance. im sure you may know this...

From what I was told purchasing "equipment" doesn't incur fees, only your service bill does. I will still pay my service bill on time but the equipment I charged will be paid off in payments. After searching online I too am seeing conflicting information regarding this, so now I'm slightly leary. Worst case scenario I will be sending it back if what I was told was false.

Yeah I've been with Sprint for like 7 years since I was in high school. I don't have a spending limit on my account and pay my bill in full every month and never had one late payment. I don't like to bill to my account but to each is own.
I prefer to just pay it in full just be to be on safe side of things. Good luck with your purchase though but just make sure you call to verify the payment plan options because it's harder to get things fixed when they are screwed up.
I'm only saying to call because every time I call Sprint I get conflicting information and nobody seems to know what they are doing. Also if you want to check your Sprint Credit Worthiness log into your Sprint account then delete the address bar and replace it with this:
javascript:function getYesNo(s){if(s=='Y') {return 'Yes';}else{return 'No';}};alert("Your Hidden Stats:\n\nSprint Financial Value: "+loyaltyAccVal+" of 10 (higher is better)\nCredit Class: "+creditClass+"\nAccount Spending Limit: "+getYesNo(aslFlag)+"\nHotlined Account: "+getYesNo(hotlineFlag));
and hit enter. A box will pop up and that will show you. I believe it would be correlated to the results if they will allow you to bill to your account.
Mines shows:
Sprint Financial Value: 7 out of 10
Credit Class: G1
Account Spending Limit: No
Hotlined: No

Well I've gotten conflicting info when calling. When I speak to sales they have no idea and put me on hold to find out and then tell me it has to be paid in full after speaking with the "collections department", when I spoke to someone in billing I was told that it doesn't have to be paid in full and many customers have "made payments" on purchases billed to their account. I would love to pay for it in full but I can't shell out $600 at once so that's why this option appealed to me, if it turns out that's not the case as I stated before I will give them hell and worst case scenario return the equipment.

Yeah just looking out for you. I always call multiple times and ask for a manager because there are a bunch of nifnards working for Sprint.

gqstatus0685 said:
Yeah just looking out for you. I always call multiple times and ask for a manager because there are a bunch of nifnards working for Sprint.
Click to expand...
Click to collapse
LOL isn't that the truth! Its going to really piss me off if that's not how it works for my account as I was really looking forward to getting the Xoom and accessories I ordered. I hate calling there because I can never get a straight answer about anything, and the order is already out for delivery so too late to cancel if that's true, I will truly give them hell if I was given false information.

there is no pay plan. they give you about 2 bill cycles which is plenty. if you need more time, make sure you are showing good faith--by paying your wireless bill and also paid a good portion of yourequipment--this gives you good favor with the account rep and they may be more inclined to help.
we all want to pay our balances off at once--however sprint extends this as a courtesy to their good customers. if you know you can afford the device you can maximize your purchasing power in a short time period.

I did call accounting services again to confirm my initial answer towards this. I was told there is no official "payment plan" per say, however they do not "require" you to pay the equipment off the following billing cycle. He did mention as long as you are paying your cell bill and making payments towards the balance there should be no problems, however he recommended that its paid off in a "timely manner". So yep, basically what the poster above me said. We shall see...