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So I keep reading how the nexus one is having mediocre sales (about 20,000 a month), and I can't help but think: would this be the case if it were offered on verizon wireless. I currently own a droid eris for verizon and and am patiently waiting to get updated to 2.1, but would pony up 500 bucks to simply jump right into a much better hand set, not that the eris is bad, the nexus one just kicks ass.
so my questions: How many people aren't buying nexus one's simply because their waiting for it on the verizon network?
I thought it was 20,000/week, either way, I think the slow sales have a multitude of factors, being online only is definitely the biggest I think. A lot of people go into stores and look at phones and end up buying one there, without this one on one experience a lot of people that don't really know much about phones will never be exposed to one. T-Mobile being the only carrier is definitely another factor, I think their sales will increase once it hits Verizon and Vodaphone, but probably nothing crazy from Verizon. Once again I think not being in stores will hurt them because none of the sales people in the store are going to tell people they should go online and look at the Nexus One when they have the chance to sell them something like the Droid right there in the store. Also, when a customer see's the Droid, is the average consumer going to notice the differences between the Nexus One and Droid? What's an extra 400mhz to the average joe. Maybe just my opinion, but if Google really want's to move these things to people aside from the technofiles they need them in stores in front of everyday customers. Who knows, maybe they'll gain more traction as more people start to hear about the Nexus and google.com/phone but I still think without putting them in peoples faces at stores they're not gonna throw up the legendary numbers they could with a phone of this quality.
Yeah...maybe if they give the N1 owners some bigger bullets. I mean...I don't mind sharing (I actually do)...but why give everyone 2.1? That gives the N1 owners nothing special. Unless GooG's got something special in store for us.
Plus I think Google didn't advertise the N1 because they just wanted to get their feet wet in the game. We da Guinea Pigs!
Anyway, when Verizon get the N1...they'll do more of those Bad Ass commercials they made for the Droid.
its gotten some pretty bad press during the release. Alot of issues and problems that couldnt be fixed with live help.
I remember the first release week i had about 10 or so calls a day into my tmobile store of very angry n1 owners saying this or that doesnt work.
And even more people comming in and asking if they could look at one or asking why they arent able to upgrade to an n1.
Even as a employee i felt kinda cheesed that i couldn't get the n1 for my normal employee tmobile phone discount.
I think people are waiting for few things.
Either for it to come to stores and for it to have live customer service, or for all the bugs be fixed.
i expect it to sell a lot better when its on more carriers and all the issues have been worked out
JoshHart said:
I thought it was 20,000/week.
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It was 20,000/week or 80,000/month. Really not bad & impressive considering how it was marketed. Once the N1 goes global, then I think the numbers will sky rocket!
Even with this new "UPDATE" it is still a laggy piece of ****. not to mention t-mobiles worthless 3g network. I pulled faster speeds on ATT's Edge than on tmobiles "3G". Im done looking for a rom, believe me I've tried them all, that will actually make me enjoy this phone. Save yourself the hassle and dump this catastrophe. Come June 4th I will be on the 4g network with a much better phone and much better OS. Good riddance.
Meh. Get a T9193 and use it on AT&T and you'll be a happy camper. You'll pay $25-30 less per month on Data than you would with that other phone, and the 3.5G will actually be very comparable to the "4G" *cough*WiMAX*cough* in terms of speed.
Anyway the TMOUS HD2 still seems to be selling like hotcakes. There's still quite a few shortages of them nationally.
oki, byeeeeeeeee
I have no complaints..
If you hate it that much, you dont need to be here.
Seeeeeya!
another "i want a new, shiny toy" thread....someone please pass me a violin and a beer...
I don't find anything wrong with the phone - however the T-Mobile 3G network is worthless.
Had I known about the ATT version of this unit before I never would of bought the T-mobile one. $200 for the T-Mobile one (with new contract) and $800 for the ATT one - well the T-Mobile network sucks so bad it prolly worth blowing the 600 bucks to get on ATT network!
"Your" Htc hd2 is failure!
Alot of "ours" are just fine! "Mine" is so smooth!! Sorry You didn't get get any good 1's! Tmobile does have problem, but alot of us are very happy,,,Quig
So sad that this forum is being flooded by idiots who just dont post anything but their personal feelings and always open a new thread for this... If i want a review i will search for a QUALIFIED one. If i want feelings ill contact my family or watch a movie. Whats this thread supposed to be huh? If you got questions or need support --> ask. If you are too fed up with the phone --> bump it. Otherwise i dont see the point of your post.
WE DONT NEED MORE THREADS LIKE THESE AS WE ALREADY HAVE PLENTY !!! WHY DONT YOU JUST POST THERE ???
cpiddy said:
Even with this new "UPDATE" it is still a laggy piece of ****. not to mention t-mobiles worthless 3g network. I pulled faster speeds on ATT's Edge than on tmobiles "3G". Im done looking for a rom, believe me I've tried them all, that will actually make me enjoy this phone. Save yourself the hassle and dump this catastrophe. Come June 4th I will be on the 4g network with a much better phone and much better OS. Good riddance.
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So long ...
Mine works almost perfect, I really enjoy this phone. But I'm sorry you can't afford it or don't know how to use it....bye bye!!
Please close this thread...
Funny my wife's Tmo HD2 works fine and she's using the stock ROM.
Geesh another attention seeker..
Good Riddance to you too and
..............DON'T LET THE DOOR HIT YOU ON THE WAY OUT..
It seems that all those who are going to the "better" phone with the "better" OS have all previously had iphones.
Whereas those of us who are happy with the HD2 have all had previous Winmo devices.
Granted, it would be nice if there was more support and lots of new apps and games coming out every week.
I for one am happy with my HD2. Fast and stable
Bixx
cpiddy said:
Even with this new "UPDATE" it is still a laggy piece of ****. not to mention t-mobiles worthless 3g network. I pulled faster speeds on ATT's Edge than on tmobiles "3G". Im done looking for a rom, believe me I've tried them all, that will actually make me enjoy this phone. Save yourself the hassle and dump this catastrophe. Come June 4th I will be on the 4g network with a much better phone and much better OS. Good riddance.
Click to expand...
Click to collapse
Then do that and don't ***** about it here. It's a tad annoying when people sign up just to complain.
Bye!!! Please don't ever come back!!!!
mine
Personally mine is fine on stock rom.
I like the freedom it gives me for applications.
Thread serves no real Point other then stating goodbye. Enjoy your new device. Thread Closed
Might be inappropriate in this forum, if so I apologize. But if you are posting to 'Samsung Vibrant General', then you have Tmobile...
I called TMO again asking for any update regarding the GPS bug, they gave me the same old script.
I asked if there was anything they could do to credit or compensate my account for the lack of functionality.
I was put on hold for 1 minute and then was given a $20 statement credit.
Maybe if they have to dish out plenty of those, they'll also get on Samsung's back harder.
Good Luck.
bugging tmob and asking for credits does nothing to help with fixing the gps problem, especially since they have pretty much nothing to do with the issue. if you don't like the phone or can't live without gps, return it until it's fixed.
What lack of functionality? GPS?
funeralthirst said:
bugging tmob and asking for credits does nothing to help with fixing the gps problem, especially since they have pretty much nothing to do with the issue. if you don't like the phone or can't live without gps, return it until it's fixed.
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and if you don't want $20 credit on your bill, don't call Tmobile
They notate this stuff on your account so I hope you use your freebies wisely. People getting credits in other threads won't have much leeway when they're asking for a 1 year upgrade or anything else. It really does nothing. Complaining does more than asking for a bill credit.
Minker17 said:
What lack of functionality? GPS?
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Sorry, yes, GPS
blink55184 said:
and if you don't want $20 credit on your bill, don't call Tmobile
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i won't call tmob about this, this is a samsung problem. i don't see why you feel entitled to a $20 credit from a company who isn't providing the service that isn't working.
if your blu ray player stops working do you call your cable company and ask for a credit to your bill?
funeralthirst said:
i won't call tmob about this, this is a samsung problem. i don't see why you feel entitled to a $20 credit from a company who isn't providing the service that isn't working.
if your blu ray player stops working do you call your cable company and ask for a credit to your bill?
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Nope, but if the cable box they gave me made by samsung didnt work right, I would.
Anyways, thought some others might like to try.
I'm off to see how funny MyTracks tracks my jog!
blink55184 said:
Nope, but if the cable box they gave me made by samsung didnt work right, I would.
Anyways, thought some others might like to try.
I'm off to see how funny MyTracks tracks my jog!
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that's different, your phone works fine for the services tmob provides.
again, this is a samsung problem, not tmobile.
funeralthirst said:
...this is a samsung problem, not tmobile...
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On a phone released by t-mobile ... money is money i don't care who is at fault the fact is t-mobile can get you something for your trouble now. I did this as well over a week ago. Nice move
If you don't think this is such a bright idea because its Samsungs problem well I guess you don't like free money off your bill; who cares where the blame is if either of them are giving something for the troubles I suggest we do it.
Anyone get somewhere with Samsung? I highly doubt it but would love to know if they are offering anything up for the GPS issue.
funeralthirst said:
that's different, your phone works fine for the services tmob provides.
again, this is a samsung problem, not tmobile.
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dam nice Avatar I have JTHM scared into my flesh right shoulder. Comic #4 story 3 I think.
Anyways JTHM ROCKS thought I would though you one
ZombieDude00 said:
On a phone released by t-mobile ... money is money i don't care who is at fault the fact is t-mobile can get you something for your trouble now. I did this as well over a week ago. Nice move
If you don't think this is such a bright idea because its Samsungs problem well I guess you don't like free money off your bill; who cares where the blame is if either of them are giving something for the troubles I suggest we do it.
Anyone get somewhere with Samsung? I highly doubt it but would love to know if they are offering anything up for the GPS issue.
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what makes you think this is free money? for every credit tmob gives for an invalid reason (like gps not working on a phone that tmobile doesn't make), that delays things like hspa+ expansion, getting more and better phones available, etc. not to mention the fact that a bunch of people calling and asking for this credit is going to make a lot of customer care reps miserable, at least that was my experience when i worked customer care for tmob years ago.
if you are so unhappy with the phone, return it. but as far as tmob goes, you are receiving all the services you are paying them for with this phone.
ZombieDude00 said:
dam nice Avatar I have JTHM scared into my flesh right shoulder. Comic #4 story 3 I think.
Anyways JTHM ROCKS thought I would though you one
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lol. nice. likewise, the big lebowski is a great movie.
and don't get me wrong, the gps is a frustrating problem. but this just isn't the way to get things fixed.
funeralthirst said:
lol. nice. likewise, the big lebowski is a great movie.
and don't get me wrong, the gps is a frustrating problem. but this just isn't the way to get things fixed.
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I'm happy with my phone and personally I never use the GPS for anything hense why i don't really care.
Here is my point and i will shut up. We have these phones there is a "problem" and t-mobile can give you "something" for your troubles. i suggest you take it. Tmobo reps are there to serve I don't care if I bug them its there job. Its not like the CS reps are the developers for Samsung when we aren't calling. Plus this doesn't hinder the development in fact its the opposite they actually will press Samsung in the future for a better product as well as increase there testing of said product.
At least in theory.
my two cents
JTHM for life
so i take it when you get your credit card bills, you ask the post office to pay part of it since the mail did not make you happy and they delivered it?
or when you buy clothing that tears up early or has some bad material etc, do you go to the store and ask for money.
you either take it back or you keep it, outside of that there is nothing else they will do. If you bug tmobo reps over something they or tmobile has control over that is one thing. Do you thing tmo just said, "hey samsung, release a defective item, we dont care".
and when you say tmobile can give you "something", thats really liberal, they didnt say, for your troubles take this, you said "for my troubles i want this". big difference
ZombieDude00 said:
I'm happy with my phone and personally I never use the GPS for anything hense why i don't really care.
Here is my point and i will shut up. We have these phones there is a "problem" and t-mobile can give you "something" for your troubles. i suggest you take it. Tmobo reps are there to serve I don't care if I bug them its there job. Its not like the CS reps are the developers for Samsung when we aren't calling. Plus this doesn't hinder the development in fact its the opposite they actually will press Samsung in the future for a better product as well as increase there testing of said product.
At least in theory.
my two cents
JTHM for life
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I'm not coming back to this topic again and I know the person I quoted isn't coming back either, but I just had to say this.
Look at what is in bold in the quote. T-Mobile isn't giving us "something" for our troubles. You, or the OP(whomever it is), is "asking" for credit. If T-Mobile offered me free credit, then hell yeah I'll take it, but I'm not going to ask for credit unless it's appropriate. For example, the stupid salesman at the T-Mo store didn't charge me $249 for the phone like they were suppose to, so I had to ask for a $15 credit, which I deserve since they promised me a full upgrade price.
If I was having issues with the phone, I would just return it for a refund and then rebuy it when it's fixed or a better phone comes out.
That's it, bye.
true i agree on that money is money
i have had any problems with GPS so far, but i had also did the fixes that was available, so far it works great, but money is money and if their is a way i can get something off my bill from my service provider whether its there fault or not i will do that.
funeralthirst said:
what makes you think this is free money? for every credit tmob gives for an invalid reason (like gps not working on a phone that tmobile doesn't make), that delays things like hspa+ expansion, getting more and better phones available, etc. not to mention the fact that a bunch of people calling and asking for this credit is going to make a lot of customer care reps miserable, at least that was my experience when i worked customer care for tmob years ago.
if you are so unhappy with the phone, return it. but as far as tmob goes, you are receiving all the services you are paying them for with this phone.
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you're right and you're wrong and heres why... Cell service carriers are ultimately responsible for the phones used on their network since they are the ones who limit our choices of models in the first place. If Tmo didnt require its users to choose from a list of cell phones they authorize then I wouldnt hold them accountable for them, but since they do i expect them to have fully researched and tested all models that they impress upon us to buy. If I could buy my phone directly from the manufacturer and choose my service provider from there then I would only hold the manufacturer responsible. I understand the difficulty GSM CDMA TDMA and varying network bands but this is the situation the carriers have gotten themselves into due to competing strategies. If t mobile is willing to issue these credits to then i can only assume that they understand this as well. and since applications like google maps latitude navigation and telenav all require GPS and a data connection to send back and forth i would have to disagree with you again that i am in fact not receiving all the services i am paying them for with this phone. each of these are bundled in the 95% functional phone that t mobile sold me and each of these are why i pay $30 every month to tmo for my data plan
In all Honesty O have been with TMO for 8 years and they have always been fair with me. the last thing they did for me which they were in noway responsible or have to do, was to help me with the HD2. I was trying to get this phone from Walmart for 50, because that was a walmart sell. After 2 days walmart totally screwed up my account and wouldn't sell me the phone. TMO straightened everything out and sent me the HD2 for $50.
Now if you feel that TMO is at fault for the GPS sure call them and get the $20
But have you tried getting into the GPS menu and enabling Skyhook? This works fantastically
*#*#1472365#*#*
Application Settings
Use Skyhook = ON
Back out of the menu
As for getting a credit from the cable company for the faulty box I can guarantee you that if it was a problem from the manufacturer with every box they wouldn't credit you, but wait for a firmware update.
IMO TMO should do the same. this is a samsung problem since other phones have no problems with GPS on TMO's Network
At&t sent me a message that i HAVE to upgrade to their 2.2 is this actually important?
Sent from my CM7 HTC Aria using XDAp
AriaUSer_ said:
At&t sent me a message that i HAVE to upgrade to their 2.2 is this actually important?
Sent from my CM7 HTC Aria using XDAp
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Perhaps the message you received today is different from the one I got. The one I got didn't say I had to flash the update, it just implied as much by emphasizing what an "important" update this is. In any event, it's all a load of crap. The update is not required (it's your device; no one can make you flash a ROM that you don't want to install), and be advised that if you do flash it you won't be able to root. In fact, you'll lose root if you have it and you won't be able to get it back. AT&T can bite me.
This is what the txt message said:
AT&T Free Msg: An important software update is available for your HTC Aria. To update to Android 2.2, connect to http://www.htc.com/us/support/aria-att/downloads/ and follow the instructions.
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It is as Buck said, it is an optional suggestion.
Ok thanks guys I guess mines different they also said I need to install software to my phone
Sent from my CM7 HTC Aria using XDA App
I got one this afternoon.
I hate at and t
Im pretty sure we all got that same message. You dont HAVE to upgrade (or downgrade for those of us on 2.3 already ). Just delete the message and go on with your lives as usual.
AriaUSer_ said:
Ok thanks guys I guess mines different they also said I need to install software to my phone
AT&T Free Msg: An important software update is available for your HTC Aria. To update to Android 2.2, connect to http://www.htc.com/us/support/aria-att/downloads/ and follow the instructions.
This is what I received. In any event, disregard it.
Sent from my CM7 HTC Aria using XDA App
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Sent from my Liberty using XDA App
yah, i got the same message too. DELETE
told my friends also to disregard. Damn ATT trying to take control
I looked at the message as I was heading into the bank, laughed because I was already on 2.2 (Liberated FR008) and deleted the message.
Coming to find out, it was ironic that I received the message the same day AT&T started clamping down on iPhone users for tethering, since I had to use the hotspot function on an unlimited data plan the weekend before due to a fried cable modem in the house.
Deleted message. It was also on the day that I read somewhere that AT&T is buying out T Mobile. Another bad sign...The less competitors to AT&T = Higher pricing, less stability, poorer customer service and pretty much an all around awful experience..
...coming right up!
Yeah, like everyone has said don't be fooled into this update.
A friend of mine went to att and bought an android, but they helpfully updated the device before giving it to him. He promptly asked for a virgin device and they did so.
They will sell you what you want... well mostly. Heh
"Do you mind if I turn up the AC?"
So, hypothetically, say I'm an idiot
and updated with ATT before reading this forum post about how I won't be able to root/mod. Any estimates on how long it will take before 2.2 is rooted for the Aria? I now realize a few of the very simple things HTC/ATT haven't changed that would have helped a lot in simple day to day stuff, like light sensor control (why do those damn buttons at the bottom have to be so bright at night), and removing ATT bloatware.
Amen 2 that simplemobile is the bomb 60$ unlimited an 4g ooh nice fucc tmo an at&t
OJsakila said:
Deleted message. It was also on the day that I read somewhere that AT&T is buying out T Mobile. Another bad sign...The less competitors to AT&T = Higher pricing, less stability, poorer customer service and pretty much an all around awful experience..
...coming right up!
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sent from my simple mobile htc via tapatalk
I never understood the frustration or hate over any provider honestly.
AT&T/HTC finally coming around with their 2.2, which is great for folks who don't want to do what a lot of us do to the phone.
For the rest of us, delete/ignore the message. Nobody is forcing you to take 2.2. Situation resolved.
ATT isn't the bane of wireless communications. Fact is, no single provider out there is the end-all be-all godsend for everyone, because it's a volatile industry and everyone's wants/perceptions/experiences are different.
Many smaller networks piggyback/lease frequency/bands/bandwidth from the same towers we're all on. As such you're not going to see hellish lag or vastly deposed quality. Their network priority levels -might- change a bit, but they're not taking over the bandwidth. They were already on the same highway with us, just in a different lane.
If it's like any buyout, the inducted customers will be offered a package to stick with their grandfathered plan (if it has benefits over the company's standard plans), and will probably also keep the same limitations as before.
Example, if TMO had no service or roaming service in City A but ATT has service there, they won't get the service because of the grandfathered plan unless they go with a full ATT plan. Even though the whole time the only difference was a network flag somewhere saying that this person's account isn't authorized to use the tower in that city.
That's really what a lot of it boils down to most of the time.
SimpleMobile might work for someone, VZN might work for another.. etc.
Customer Service is always going to vary no matter what, that's based on expectations/experience. If you like the outcome you love the service, if not they suck. So take that out of the equation. Most of the big boys have similar plans right now, and have been playing the technology game.
Until someone decides to suddenly get fruity with plan prices or has some epic technology gamepiece to play.. it's going to remain mostly the same across the board.
We're all simply dollars and cents. We're a number in a database which is then multiplied by how much they pull from us annually, so they can forecast their own income. We pissed someone off, boo hoo, we have a few million other customers.
I'm not PRO ATT either. I help friends find what works for them. I give them advice based on what their needs/wants are. I used to be Bell South, then it went Cingular, now it's AT&T--and I've kept my original plan from day one because it's better than what any other provider has right now. Last I checked, 2 years ago, I'm one of two people in the entire ATT network with that particular plan. It works for me.
Good hunting to everyone out there, and enjoy the technoloigy.
I have been a long term customer of att and have for the most part been happy. However, it is frustrating that they charge for every feature versus other carriers who give it for free or cheaper.
I think for the most part there are good reasons why people bash the company. Maybe they should switch carriers if it bothers them enough, I'm not sure. However, my minor compliants do not warrant a switch.
Btw, a phone is now more than a voice communication device and to put artificial restrictions in software in my mind is absurd.
I'm happy for you that you have a great plan, but as you know the curent plans are poor in comparison. People are allowed to complain. Let them.
"Do you mind if I turn up the AC?"
OJsakila said:
Deleted message. It was also on the day that I read somewhere that AT&T is buying out T Mobile. Another bad sign...The less competitors to AT&T = Higher pricing, less stability, poorer customer service and pretty much an all around awful experience..
...coming right up!
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Doesn't this mean we get better signal ?
vicmora5 said:
Doesn't this mean we get better signal ?
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No. They use/share/pay for the same towers.
actually, as a tmobile customer you might have more access or something but, honestly, I really dont know..lol
TheFurnace said:
I have been a long term customer of att and have for the most part been happy. However, it is frustrating that they charge for every feature versus other carriers who give it for free or cheaper.
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I haven't compared their plans since summer, and at that point I'd compared their plans with VZN and Sprint, for someone else. At that time all 3 companies had the exact same plan offerings down to the feature and penny. Only difference was how each one billed data.
For this person, data wasn't an issue anyhow because they wanted a "regular" phone. So it came down to what phone they wanted, and they went VZN because ATT's regular phone selection blows whale chunks.
We didn't look at other smaller or competing providers because they didn't offer the same overall coverage as the big 3 did.
So what I'm saying is, I dunno what's out there now, but it seems the big 3 have similar plans as each other every time I look. Smaller competitors may have better options/plans/all-inclusive-stuff but again, you have to make sure it works for you.
And bear in mind one reason TMO scuttled the ship is because they were losing income fast.
TheFurnace said:
I think for the most part there are good reasons why people bash the company. Maybe they should switch carriers if it bothers them enough, I'm not sure. However, my minor compliants do not warrant a switch.
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Totally agree! "your mileage may vary", everyone's experience will be different. SprintPCS pissed me off years ago, one reason I was glad to drop them. They were undergoing heavy technical issues with their towers in our area, but because of how they had the phone programmed, even though it could roam digitally it didn't--they set it up to use their service only if we were near their signal.
Couldn't even dial 911 at one point, and I showed this to the techs. They tried with their phones.. same thing. The white-washed faces and lack of response said it all.
Prior to their working on the towers I dropped calls more frequently than I took steps walking. One time when I dropped my phone, the antenna broke off and part of the PCB was actually damaged--and it got a better signal.
TheFurnace said:
Btw, a phone is now more than a voice communication device and to put artificial restrictions in software in my mind is absurd.
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Totally agree! They've got their reasons though. They're there to stay in business, we're here to make use of their service. It's a matter of keeping each-other happy.
TheFurnace said:
I'm happy for you that you have a great plan, but as you know the curent plans are poor in comparison. People are allowed to complain. Let them.
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I didn't mean to come off as a jerk and hope nobody took it as such. I'm a huge supporter of getting your complaints out there and letting people know how your experience went.
I just hate it when I see endless complaints and it seems like none of it is fruitful. If you complain, that's good! Just try and make it count. Do more than complain, explain your situation so others can make informed decisions about which carrier to go to. Things like "XYZ Carrier SUCKS they should burn to the ground!" doesn't help anyone.
Not saying anyone here has done that! I just saw a stream of "random hate for various reasons" starting to come out, like I do everywhere, and wanted to encourage folks to try and make it count. And to understand how things operate a little bit better.
Happy hacking everyone
vesperwillow said:
I haven't compared their plans since summer, and at that point I'd compared their plans with VZN and Sprint, for someone else. At that time all 3 companies had the exact same plan offerings down to the feature and penny. Only difference was how each one billed data.
For this person, data wasn't an issue anyhow because they wanted a "regular" phone. So it came down to what phone they wanted, and they went VZN because ATT's regular phone selection blows whale chunks.
We didn't look at other smaller or competing providers because they didn't offer the same overall coverage as the big 3 did.
So what I'm saying is, I dunno what's out there now, but it seems the big 3 have similar plans as each other every time I look. Smaller competitors may have better options/plans/all-inclusive-stuff but again, you have to make sure it works for you.
And bear in mind one reason TMO scuttled the ship is because they were losing income fast.
Totally agree! "your mileage may vary", everyone's experience will be different. SprintPCS pissed me off years ago, one reason I was glad to drop them. They were undergoing heavy technical issues with their towers in our area, but because of how they had the phone programmed, even though it could roam digitally it didn't--they set it up to use their service only if we were near their signal.
Couldn't even dial 911 at one point, and I showed this to the techs. They tried with their phones.. same thing. The white-washed faces and lack of response said it all.
Prior to their working on the towers I dropped calls more frequently than I took steps walking. One time when I dropped my phone, the antenna broke off and part of the PCB was actually damaged--and it got a better signal.
Totally agree! They've got their reasons though. They're there to stay in business, we're here to make use of their service. It's a matter of keeping each-other happy.
I didn't mean to come off as a jerk and hope nobody took it as such. I'm a huge supporter of getting your complaints out there and letting people know how your experience went.
I just hate it when I see endless complaints and it seems like none of it is fruitful. If you complain, that's good! Just try and make it count. Do more than complain, explain your situation so others can make informed decisions about which carrier to go to. Things like "XYZ Carrier SUCKS they should burn to the ground!" doesn't help anyone.
Not saying anyone here has done that! I just saw a stream of "random hate for various reasons" starting to come out, like I do everywhere, and wanted to encourage folks to try and make it count. And to understand how things operate a little bit better.
Happy hacking everyone
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Ah, then we definitely agree. Thanks for clarifying your point. I understand completely. Cheers!
"Do you mind if I turn up the AC?"
Has anyone been caught / harassed by atnt for tethering or portable hotspot? I very rarely use these but have recently heard of them cracking down.
Sent from my Liberty using XDA App
Sprint support is NOT terrible. I know that as humans, our minds tend to remember negative experiences for much longer than positive ones, and I know that people don't come to XDA to share when things are working, but I just had a wonderful session with a tech. I don't remember his name, but I do remember the amount of dedication he put forward for this problem. After having issues with receiving text messages for whoever knows how long, we speculated since I installed Google Voice and then uninstalled it, then not being able to send texts, I Odin'ed back to good old EC05 while re-partitioning and clearing my EFS. I don't know if it was this that broke things, doubt it, but then I tried to make a voice call for the first time in a few days. It failed with an error number 16 and then some switch number. I tried calling the phone and it told my that the Google Voice subscriber (who is me) was unavailable. After thinking 'WTF HAVE I DONE TO THIS!!!!!' for a few minutes I Google'd error 16. It involves fraud, ESN cloning, and running S-OFF (to root) on HTC EVOs. Normally they all got fixed by calling Sprint. I called and the rep removed GV completely from the account. That didn't work. After an hour of resets, refreshes, and trials, he created an E-ticket for me to get a replacement. During this time I had been Googleing the error 16 more. It said something about a CHLS reset. I'm not a rep but I mentioned that we should try it. He said that it had been done earlier but he was eager to try it again. At this point, if I had been handling the call, I would probably be pissed. The called wants me to try something I did half an hour ago. But nope, this rep was perfectly fine with my suggestion. This time it worked and I had all connections restored. I thanked him graciously and asked if, now that we were done, I could ask about the switch to LTE. He told me that he didn't have official information but he would tell me what he had heard/knew. He said that from what he knows that LTE and WiMax will coexist together, perhaps with dual band devices. We laughed at the battery usage of that but he did tell me that Sprint is looking to compete with Verizon for LTE coverage. That's exciting news for me, whether or not it is accurate. Verizon is getting LTE in Delaware, I know there is some 15 miles away from me, and that would be great.
TL;DR for this post: Sprint support is helpful and we only hear about negative experiences. I'm not saying that all calls end well, but we need to remember that every rep is different. There are people who are just doing their job, and there are people who do their job well. From my experience, the latter is much more common.
No they really do suck! All the way up to Executive services...they have locked down the ability to give any benefits to unsatisfied customers and they will straight up lie to cover their asses. They don't give a crap about the customer anymore. I have talked to a few that were nice however they were incompetent, so you can't have it both ways.
though the few support situations i've been in involve a sprint store, although they were kinda uninformed and just kept to the script and ended up being non-helpful both times, i won't say it was a good or bad experience. I'm glad to see someone giving them there props when their do to receive them.
kennyglass123 said:
No they really do suck! All the way up to Executive services...they have locked down the ability to give any benefits to unsatisfied customers and they will straight up lie to cover their asses. They don't give a crap about the customer anymore. I have talked to a few that were nice however they were incompetent, so you can't have it both ways.
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wow Kenny, surely you don't lump all of us techs into that. I believe myself to be very competent, and I am certainly honest and straightforward.
And the "ability to give any benefits to unsatisfied customers" is pretty ridiculous as it generally sets unreasonable expectations for customers, especially those who then act as if courtesies and favors are expected to be given all the time.
Plus it's just good penny pinching. What do you expect from a company about to spend 10+ billion in the next year and half.
Sent from my SPH-D700 using xda premium
I had a similiar problem awhile back but mine was with not being able to make calls while out of my home area in certain areas was kinda weird but I had 3g and 4g though. Long story short there was a special network reset on sprints end that fixed it for me and maybe it was a chls. This did also occur to me after efs clear.
Sent from my SPH-D700 using xda premium
Okay, yeah, the store people suck. I've never had to call more than once for anything though, whether it was a replacement or even sorting out connection issues. All of the stores I've been in were rude. Ones in NY last time I was there blew me off with a 'hey yo sorry bro but we're busy here and you'll have to leave the phone with us for 4 hours but i dont think you want to do that'. The local store laughed at my mothers call dropping and said that if she can make and receive calls they don't need to help. I guess 5 second connections count as calls. Anyway, maybe I've been lucky! I had issues with Sprint TV and got a discount on my bill because it wasn't at all what I wanted.
Every time i had to call tech support i had a extremely nice and helpful person on the other end they even offered to throw me some credit to my account when my first epic had problems right out of the box and another time with my towers in my area were down for 24 hrs they credited 20 to my account the only bad experience i had was when i went inot the sprint store the on-site tech had absolutely no effin clue how to fix gps on my phone i was trying to calibrate it but it wouldnt lock (first epic right out of the box) he just had no clue about anything and when i showed him some stuff on the epic i got "oh i didnt know it did that" or "ill have to remember that for future troubleshooting" seriously they should really check these guys out before they hire them dude didnt know anything about Android and he was the lead android tech lol
Nvmd 10 char
The people on the other end of the phone are people to, occasionally it can be hard to remember that when they know less than you do...after all, they supposedly do this for a living day in and day out.
The last time I called Sprint it was to add a Canadian calling plan and to ask what the roaming data rate was while in Canada. Both of these items required an inordinate number of transfers and when transferred the person on the other end of the line was clearly baffled as to why I would have been transferred to them. Both items seemed to be a rather simple request as far as I was concerned considering they were very happy to charge me for these services. I would have been happy to use the Internet to do this but the option was grayed out when I logged into my account and the data rate was posted in 5 different sections of the web site at 5 different amounts.
My Sprint cellular service is good in STL and the price (including discount) is marvelous but boy-oh-boy I don't know how these guys keep the lights on.
-sigh-...I suppose it is depressing how little my colleagues know.
Sent from my SPH-D700 using xda premium
Geez, if I had known this would create such a controversy I never would have said anything. I never said that corporate Sprint decisions were good, I never said that I wouldn't like more power to be given to the reps, I only said that we should appreciate those who actually have the capability and training to help out those of us who need it. I know that not everybody is helpful. I also know that if this is how we act on by far one of the nicest XDA sub-forums that exists right now, imagine what these reps must be exposed to every day. If they are less than satisfactory, I wonder how they got that way. It couldn't be years of no appreciation, could it? I never meant to deny the trouble people have had with the support system, but bring some positive to the highly hostile attitude towards Sprint employees. The ones who take the flak aren't the ones who are causing problems. /rant
squshy 7 said:
wow Kenny, surely you don't lump all of us techs into that. I believe myself to be very competent, and I am certainly honest and straightforward.
And the "ability to give any benefits to unsatisfied customers" is pretty ridiculous as it generally sets unreasonable expectations for customers, especially those who then act as if courtesies and favors are expected to be given all the time.
Plus it's just good penny pinching. What do you expect from a company about to spend 10+ billion in the next year and half.
Sent from my SPH-D700 using xda premium
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No Squishy, definitely present company accepted. And up until a year ago everything was rosy with me an Sprint but something happened in corporate that turned the whole picture sour. Customer service was no longer first. Reps that actually wanted to help said their hands were tied. When I lost a $2000 job that I would have made in 1 days work because of an Airave upgrade Sprint denied it all the way up to Hesse's office. The Airave tech said an update had just went through and caused all calls in my home to go directly to voicemail. After resetting the Airave it was working again. I compained and asked for a simple courtesy to get an early upgrade or just move the date, or just get one more yearly update that they took away, I was told by Executive services that there is no record of an Airave update and my phone lost sync with the tower. After explainging that I had no problem outside of airave range they still stuck to their lie as to prevent a lawsuit on the loss of income. That is a bunch of assh&les to me.
It must be mind numbing to park yourself in that Confederacy of Dunces day in and day out. On the flip side I bet dealing with the public likely makes you want to kill yourself some days.
I'm not even asking that the guy on the end of the phone know anything really....I always assumed, based on how many times I get put on hold, that all a CSR needs is enough time and cerebral ability to type my question into the computer and read me back the answer. It's when this process breaks down that I get pissy.
In all fairness to Sprint it's as bad (or good) as any other consumer tech company I deal with regularly. Obviously not all Sprint CSRs are bad apples but why-oh-why does Sprint's ratio of spoiled fruit seem so high?
RyleyinSTL said:
The people on the other end of the phone are people to, occasionally it can be hard to remember that when they know less than you do...after all, they supposedly do this for a living day in and day out.
The last time I called Sprint it was to add a Canadian calling plan and to ask what the roaming data rate was while in Canada. Both of these items required an inordinate number of transfers and when transferred the person on the other end of the line was clearly baffled as to why I would have been transferred to them. Both items seemed to be a rather simple request as far as I was concerned considering they were very happy to charge me for these services. I would have been happy to use the Internet to do this but the option was grayed out when I logged into my account and the data rate was posted in 5 different sections of the web site at 5 different amounts.
My Sprint cellular service is good in STL and the price (including discount) is marvelous but boy-oh-boy I don't know how these guys keep the lights on.
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Lol att cell does the same thing when you want to add foreign service plans and are baffled to lol. Att internet customer support are a bunch of retards they don't even know what services they sell. You have to call 5x in order to get the service you already knew you were available to get. All the corporations are just ridiculous. Its not just one its ALL OF THEM.........
Sent from my SPH-D700 using xda premium
My question is, if we know so much more about these devices than the people they are paying to troubleshoot the devices when we have a problem...why the hell aren't WE the one's working at Sprint??
Well, to answer my own question I guess, I see how ruffled feathers get when a noob wanders in asking dumb questions, how many here would volunteer to deal with nothing but noobs all day long?
Well, to answer my second question- I suppose it is easier dealing with noob 'problems' than tracking down a bug in a kernel or a glitch in a ROM UI, but these are fun activities for most self-taught programmers, as opposed to dealing with someone wondering why their phone 'won't work' (however vague that claim is!) probably drives you up a wall..still, if it paid well..where can I sign up? I need a job...lol
My experience with Sprint CustServ so far has been mixed- mostly because if you can't show someone how your phone is misbehaving, and they aren't smart enough to understand what you are describing- troubleshooting is impeded to say the least. On the whole though, the Epic was more trouble than the reps. I'm on my fourth one..
Tomcat5 said:
Geez, if I had known this would create such a controversy I never would have said anything. I never said that corporate Sprint decisions were good, I never said that I wouldn't like more power to be given to the reps, I only said that we should appreciate those who actually have the capability and training to help out those of us who need it. I know that not everybody is helpful. I also know that if this is how we act on by far one of the nicest XDA sub-forums that exists right now, imagine what these reps must be exposed to every day. If they are less than satisfactory, I wonder how they got that way. It couldn't be years of no appreciation, could it? I never meant to deny the trouble people have had with the support system, but bring some positive to the highly hostile attitude towards Sprint employees. The ones who take the flak aren't the ones who are causing problems. /rant
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Honestly, most of us don't care about your pleasant experience at sprint. The fact remains, the service is mediocre at best and the data is slower than my dead grandmother. Post something most can relate to in the future. Mmmk?
Sent from my C9AN0GEN-MOd EpicOG
b16flybye said:
Honestly, most of us don't care about your pleasant experience at sprint. The fact remains, the service is mediocre at best and the data is slower than my dead grandmother. Post something most can relate to in the future. Mmmk?
Sent from my C9AN0GEN-MOd EpicOG
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Cool story bro you should tell it agan...
I can't relate to your "mediocre" experience at Sprint. Next time post something I can relate to yeah?
I have to say I have had nothing but good experiences with Sprint Customer Support. (crosses fingers)
A bill issue was resolved fast and easily, and a couple issues with my phones were resolved in a way I was satisfied with.
Given my interactions with Comcast, Verizon, and several other IT companies, I have to give Sprint props, as they were better then all the others, as least in my experience.
As someone that deals with IT calls from irate customers quite often, I feel that a lot of the interactions issue are as much an issue with the customer, as it is with Sprint.
As always... YMMV
DCRocks said:
As always... YMMV
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FTW. Sometimes I get so mad at them that I want to cancel my service immediately. Other times, they're the greatest thing since sliced bread.
Had to go into the store, waited something like 45 minutes for an associate to help get my kids phone changed over. He was very polite and apologetic... then I've had chats where they promised the unwanted service that kept coming back....took three bill cycles to resolve....
Mostly I've had good experiences with them. But I'm low maintenance....
ive got 2 great corp. stores near me. most of the techs and front end people are rooted. i go in there and we talk about rooting, samsung and bada, apple hatred, all that good stuff. mostly nothing but good experiences here. if any one here is having trouble with sprint, try this number. no hold times, a live english speaking person, and typically, they are somewhat experienced.
877-775-4886
account services aka retentions, but they are still more than willing to help.